Public Storage Self-Storage Units at 602 SW 82nd St, Lawton, OK

Ms.Kelly is very helpful calls back when I leave voicemails and really helps us customers 10 out of 10

GREAT CUSTOMER SERVICE KELLY MAKES SURE EVERYTHING IS CORRECT I DONT HAVE PROBLEMS WITH MY STORAGE BEING DIRTY OR HAVING TO WORRY ABOUT ANY INCONVENIENCE SHES VERY SWEET AND TAKES CARE OF BUSINESS THIS WILL DEFINITELY BE MY GO TO STORAGE AS LONG AS MRS. KELLY’S THERE LOVE LOVE LOVE HER😊

Kelly was very helpful the other day when I called her. 10 out of 10

Be aware that if you rent from here, your rent could go up involuntarily every so many months until your paying a ridiculous amount. And it doesn't help if you have been a long time customer, if you have autopay, have never been late with a payment, been a loyal customer, nothing. Your payment WILL go up. And no matter who you speak to there will not be an answer as to why other than we have a right to increase payment and there is no cap as to how much. Also be aware the location on 82nd street is kiosk only. Very seldom have I seen anyone out there. And calling the number gets you nowhere. It doesn't matter if you call the location directly or the company number, you are redirected to this location and you get an answering machine. Someone may or may not return your call. Starting a chat in the app is no better. You are told all agents are busy no matter what time of day it is. I tried for 3 days before reaching someone through chat. It took longer than that for someone to call me back from the answering machine. And I tried reaching another office to speak to someone but because my units are at the 82nd street location I was always redirected to that location on the phone.

I went to my storage today and usually it no one there since it's a kiosk but i met Kelly today and she is just wonderful

Rented a climate controlled unit for a year. No issued at all.

Kandi has been so courteous and helpful when my family needed storage units this summer. She took care of us very kindly and professionally. The units are very clean and well-maintained as well. I would definitely recommend Public Storage!

Rented a storage unit in August 2023, it’s a 10x10 climate controlled unit. Rates increased from $95/month to $117/month in February 2024. I received another notice this month that rates are increasing to $140/month starting November 2023. This is a month to month service so I’m not shocked that they price gauge once you have started using the unit, but I do think it’s worth making others aware since it’s almost a 50% increase from my original price 14 months ago. However, it’s difficult to get accurate information regarding move out requirements. I left a voicemail and never received a call back so I spoke with someone from the customer service department about move out requirements. She said as long as we moved everything out and removed the lock by the end of the month we were good to go. A few minutes later she said I had to call back and submit a ticket 48 hours prior. She said there was no sweeping needed as long as I’ve removed our things, then said it should be cleaned. She said to keep the lock also, but I am not sure I should trust that considering the contradictory information that has been provided. They don’t refund if you move out mid month, but advised me to go ahead and take the lock off, basically to rent out a unit that’s already been payed for for the month. All in all, expect price increases every 6 months, poor customer service (with no reference number provided for proof of what you have been advised), and try to speak with someone on site who can give you some type of proof of move out.

this is definitely the worst storage unit I’ve ever dealt with. The overcharge for everything and literally do not ever have anyone on site. The late fees are ridiculous and if you don’t have insurance you have to pay 20$ for their insurance. You can definitely get a bigger unit for way cheaper somewhere else. Oh and if you’re a day late just be prepared to not have access to any of your things and get charged a 30$ late fee.

Do not store here , We recently got robbed and it is an inside job , People next to us are hoping from unit to unit inside , pushed down walls . Property manager saw where it was pushed down and all of our stuff was gone but did nothing to help !!!! Run don't go there !!! Inside job scam !! Beware !!!! Property manager is in on it !!!! Also Jack's the rent up every 6 months !!! Not worth it !!!!

I love the customer service when I come to ask a question it’s always so clean

Kandi was extremely helpful with finding the size of the unit we needed and if we needed a climate controlled one or if one outside would be ok

Jimmy is very knowledgeable great service

Great facility. Clean and well-maintained. Staff knowledgeable and friendly. Highly recommend!!

Great place. Clean and friendly

Excellent service from lady in office. I'm disabled and she went out if her way to make transactions easy and accommodate my issues. Thanks for making it so easy.

I have a 10 x 20 unit that I've had since 2014. Barry Switzer used to own this facility. My rent was $108 per month. That's reasonable. When Public Storage bought this facility, they have increased my rent every year. My rental is now $180 per month. Are there any other customers that have experienced this as well? Their answer is for me to move my items into another unit the same size. I've paid this facility more than $10K. I would not recommend Public Storage. Update: As of today, 9/25/23... They've raised my monthly rent to $225. I am going to do some research. If they are charging others less, I will file a lawsuit against them...

Very nice place. Jimmy helped me when I really needed it and was absolutely amazing and kind. He was calm and helped me with everything I needed! Definitely recommend.

Great!!!!! Customer service!!!

I had a great experience with public storage yesterday. I was able to reserve, pay for, and get access to the unit 100% online prior to arrival. Unfortunately, upon arrival we quickly realized we would need a larger unit. Although nobody was in the office, I was able to leave a voice-mail, and Jimmy came quickly even though the office was about to close. He took the extra time to help me switch at the last minute and I was very grateful.

Ridiculous prices

I was wanting to rent a unit and the service here was amazing the employee Anthony was the best he made me feel welcome and my belongings where safe

I just rented my first space with this business and I can't believe the outstanding customer service I received! The suggested storage space was perfect for my needs! Some information about the whole process that I didn't understand was thoroughly explained to me in detail and the things I couldn't accomplish by using the app was a breeze for them to handle! Mr. Anthony was a blast to work with and he handled everything quickly! I think I'm going to be a longtime client!

Came to this place twice both times no one was there. Was told they only open by appointment only. Not doing business with a company that don't keep anyone at store. Absolutely not once something happens your never hear from them. . Do Not use. Seem very fishy no one is every here

Jimmy and Kandi have been very helpful. Would recommend Public Storage at 602 SW 82nd St in Lawton.

Jimmy is awesome! Very professional, helpful and friendly. He deserves a pay raise! Thank you for all you do, Jimmy. Facility is super clean and well maintained. I highly recommend.

Amazing staff and service! Always helpful and the best storage place I've ever used. Will recommend to my friends and family and will come back if I need to in the future!

Awesome, the facility is very clean, the clerk was very professional, knowledgeable, and polite. She explained everything in details and took the time to show me on my phone how the app is used to open the gates. I enjoyed talking and laughing with her, and recommended Public Storage to everyone,

Great service, I'm deploying in short notice and was under a lot of stress with moving and storage. Mr.Jimmy took his time and was patient even when I told him I wanted to check around and compare prices and units, I checked and this was the best option in Lawton when I googled best storage with climate control this place came up. Thank you Public Storage and what you do for us as soldiers wish you nothing but the best Mr. Jimmy and I pray God continue to bless you! #armystrong @benzo_trill (via Instagram)

Great service

Excellent service. Friendly staff. Very clean 10 out of 10 would recommend.

Very unprofessional employee

The office, and units are kept very clean! Staff is super helpful and friendly. Kandi made the setup process super easy for me, explaining everything along the way. All comes with a great price! If you need any storage units would highly recommend!

Very friendly and professional. We needed climate controlled and we've used their services for years. Reliable and always courteous. All the people that work there are amazing.

Very friendly, knew his job well. Explained everything in detail. Great experience,especially when your stressed with moving.

We needed a climate controlled storage unit immediately. Kandi helped us out, big time! She was professional, knowledgeable, friendly, and wonderful. Would recommend her and Public Storage to all.

Very easy, simple and reasonable. Both moving in, and out was very easy. Highly reccomend!

Been renting a space for over a year now. Solid security and very friendly staff that always says hello as they're walking the area. Grounds are always clean and very easy to get to your storage space.

The young lady that works in the office is phenomenal,she has a pleasing attitude and great communication skills I want to say she's the only one that works there if I'm not mistaken,She took time out in explaining and helping with all my needs and accommodated me very well. The office is very organized very clean.

I only selected one star because it doesn’t let you select zero. I have a family member moving out of town and the policy will not allow me to take over the storage unit. Thus, if anything is to happen to them there property is stuck in storage. There option was to move it from one unit to other. This is the dumbest thing I have heard of. Specially in a military town. God forbid if our Soldiers would lose the life and their property now because another stressor for the family!

Customer service is a A+. The older gentleman Jimmy was very helpful and answered all of my questions and concerns. He broke everything down and made the process very easy for me.

I’d rented here for so long I’d forgotten my gate code. Jimmy was quick to find my account and helped me out with a smile. Great service.