Public Storage Self-Storage Units at 5711 Westerville Rd, Westerville, OH

Awesome customer service! Treasure and Cathy were amazing with answering questions and getting me all set up!

teara was a great help and answered all my concerns and exceeded my expectations. thank you

I just worked with Teara. She was amazing!

Teara and Kathy was amazing. I needed to transfer to a bigger unit and they made it easy for me!!

Treasure was absolutely amazing very patient and accommodating

Treasure was super helpful today! 10/10

Best experience ever . Treasure , was very helpful . And went above and beyond to help me solve all my problems . And she answered every question I had . She’s very respectful and polite . She made my decision on picking this location so much easier . Also property is very clean , and organized .

Treasure is my favorite attendant. Always cheerful and happy to help!

When I 1st went there I was pleasantly surprised until a mishaps happened & the manager Treasure became unprofessional, rude and argumentative. I then went back to the office spoke with an elderly woman that was kind but ultimately I passed & went to their competitor. This company clearly only cares about revenue & their employees attitudes are horrible!

Kathy did a wonderful job assisting us with getting parking spaces set up! She let me take a look to see what space was more convenient for me. Thank you Kathy for the wonderful service!

Treasure was very helpful really good service

Anne was super helpful!!! Thank you so much! She is the best employee ever and deserves a raise. I love this location it is clean and super secure. Thank you again!

Hanna and Treasure were great!

Treasure was extremely helpful today! She went above and beyond with assisting me with transferring storage units and answering all the questions I had about the move. She assist me with moving my washer and dryer and she even let me use her gloves because it was freezing outside. I appreciated this so much especially since I was having a rough day. She has GREAT customer service skills and she deserves a raise! Thank you so much for being kind

Steve was very helpful and helped me get into my unit when I was having some trouble :)

Customer Service on-site is nonexistent at the 5711 Westerville Rd location. There are no posted hours for an attendant to be at the desk, you just have keep randomly stopping by and hope to catch someone. A staff member saw me exit my vehicle, approach the door (it was locked), I stood there waiting for them to approach me, say "Hi" or "Can I help you?", nope, nothing. Ran into the "Private Residence" door without acknowledging me. Got a question while at the gate? Don't bother pressing the "help" button, they won't respond to that either.

Thank you Anne and Public Storage

Wow!!! Anne is an outstanding employee! She really helped me out today. This place is so clean and well organized. Thank you Public Storage. Anne is The Best!

Anne really helped me and has awesome customer service!

Anne was amazing! She really helped me so much! Thank you Public Storage and Anne!

This is for Paris. She's super friendly!!!

Went to the location and Paris meet me there showed me a unit. It fit my needs. Paris was very polite and customer service oriented. I appreciate the service she showed and will suggest this location simply for the service I received.

Hanna and treasure are awesome

Thus far it has been fantastic. The employee Treasure has been excellent explaining and answering all my questions and concerns.

Steve and treasure thank you so much for getting the storage unit figured out for me very helpful. Thank you!!!

Treasure is an amazing person she literally makes your experience easy and answers any questions you have she goes above and beyond

Treasure was amazing and helpfull

So satisfied by Miss Treasure’s service. She went above and beyond with her service. I got the wrong storage and she noticed how big my truck was and stopped me before I even waisted my time. Definitely will be coming back

I really appreciated Treasure’s help today. She was quick and efficient. This was my second time getting in touch with a property manager. The first property manager had me come in the office but wasn’t interested in helping . Im still trying to figure out what was the point of coming in (if I wasn’t going to be assisted). This time however, Treasure did not ask me to come in but instead fixed the problem over the phone.

The lady at the front desk was really nice and helpful

EASY and Convenient rental process. With a hectic schedule and kids, I checked in online, gate and unit info texted, key and info was in the unit. Saved me the stress and Hassel of standing in the lobby, standing in line and going thru the process. They even called the next day to ensure the move in was smooth. I did return their lock but staff was kind and provided good tips and resources. Overall pleased and satisfied with service and price.

Went in on a Saturday not expecting any help from the front desk. Walked in and found excellent help from a great employee. Treasure was very informative and helpful. In the end she helped me resolve my issue and left me with answers and a positive experience with the storage facility. An absolute treasure!! 🤘🏽

She was very nice and patiently

Treasure was helpful and knowledgeable. Certainly a value to the company

Treasure was awesome, she stayed a few minutes later so I could pay my bill

Heather and Ben were amazing and helped me get exactly what I needed. I came back because of their customer service.

Treasure was awesome and is a huge benefit and great factor to the company..deserves a raise

Merry was great and I was in my unit almost as soon as I got there.

Heather is awesome and really helped me with my unit! Highly recommend.

Hanna & Treasure were awesome and showed great customer service

Hanna & Treasure were amazing!

Came in to set up my first storage unit, Heather was amazing in helping me!!

Treasure (the manager) was amazingly helpful and suggested the perfect storage solutions for my family. She’s knowledgeable, courteous, and highly professional.

Hannah and Treasure was a pleasure to deal with, they stayed after hours to help me

Hannah and Treasure was a pleasure to deal with, they stayed after hours to help me

Treasure was great helpful with rental and app

Treasure and Ben were amazing to talk to!! Go see them and they will take care of all your needs

The person that helped us on site was great. We need more people like her in the working world today

I just want to say Treasure is amazing!!! She has always given 110% customer service. Thank u Treasure!

Service was very nice and friendly. The storage unit was exactly the size I needed. When there was an issue with pricing, I received a call from a kind employee named Treasure, and she helped me out over the phone on a Sunday in less than 10 minutes. Awesome service 👏

If I could Rate 0 I would..thieves

Ben was very helpful and professional.

Ben was awesome and really helped me out. He was great

What a wonderful experience.

Pulled up today and our lock was cut off and workers was jack hammering the front of unit. Nuthin put up to keep dust off our stuff. Anyone of these guys could’ve taken something of ours. Last time we’ll rent from this company.

She was very helpful to me and nice lady miss Connie please keep her thanks

Just started renting a unit but so far, because of Hannah, a very positive experience. Ours will be a short time rental so we'll see how the end of the term goes

Very professional, nice and friendly. She made the experience very easy.

Due to a family emergency, I was late a month on payment. I explained my situation to the "Mgr." They cut my lock off and took pictures of the items inside and posted them on an auction site! They did not call to inform me that they were going to cut my lock and enter my unit. I paid the high price for rental, late fees, and another charge directly to the manager. At no time did she inform me about the lock. I let her know a family member would be there to remove everything from the unit(as soon as they get the key for the lock). She still had not mentioned that they cut my lock. 3 days later, I received a call from her informing me my locks were cut and that we must arrive during normal buisness hrs so they can remove their lock from my unit!! Had she told me that the day I paid,I could have sent the family to remove everything that day! On the day my family did arrive to clean out the unit, they were NOT allowed to enter!! I was told I must add them to the online site. I tried to complete this only to be told it's not possible to do! I must send a message to the district Mgr asking to add a person to my account! An hour later, my family was told that if they could not remove everything, then they MUST buy another lock!! I've rented storage units before and have never had these issues. To have them cut my lock, enter, and take pictures a month before it was set for auction isn't right. They helped themselves and totally disrespected me. They destroyed my property (my lock), then demanded we pay for another one! Talk about kicking a person while they are down! A person would do just as well by boxing their belongings and hiding them! This PS is overpriced and works as though they are above the law! If you must use a storage company, I recommend going to any place but here!

See if you can find another place

Steve was a great help. He walked us to a couple units to look at sizes. Wish I could give a 6 star review!

Great Job with the tour and very assisting with questions

The manager at the office did a wonderful job and solved most of my problems. She should get a bonus. However the online program is terrible and totally worthless! I wasn't able to rent the unit using the online program and had to have the office manager straighten it out. The online program stopped me from renting the unit, wouldn't let me pay for the unit, and it was locked up most of the time. The program would randomly change information. Online help couldn't fix the problem and told me to go to the office. The online program is Totally worthless!

I was hoping to get your location on Morse road but they didn't have a spot for parking but the lady in there was very helpful and she called ahead to find out if another location close by to my house had space they did and then she turned around and told me to go there right away but take my registration for my vehicle the other lady at the Westerville location was extremely helpful took me for a tour through the property told me if I needed any storage space she had some available I don't at this time I just needed storage space for a vehicle of mine she told me about the app and that I could open up your gate without having to get out of the car all the time to punch in the numbers and I could use the app I really found that helpful and easy all in all I quite enjoyed working with both of the ladies I'm just sorry I couldn't give you both of their names kind of was in a little bit of a time crunch to find a location to park the vehicle and both ladies was extremely helpful.

Just rented one of the storage units today with my mom! Mandy was very helpful and answered all and i mean all of my moms questions on questions on questions. thanks again!

The physical condition of the units are mice infested and you can see droppings everywhere. I wanted to use this location for convenience being close, however I will use someplace else due to the condition. The neighboring unit had all her property destroyed by mice in a month's time.

There's a lot of ups and downs to having storage

Fair prices friendly staff and nice range of accessible hours

Alex assisted me with 5 star service!!

Great service Connie!

Kellie Birch 100% great service!

Great service. The movers were very personal and kind.

Amazing staff and service. Highly recommend!!

Connie was very helpful and have me in and out very quickly. Good service.

Great facility and friendly staff!

Carly was amazing. Superior customer service made the entire process quick and efficient. We’re able to rent a unit and be out loading within 15 minutes. Does her job with a smile which makes for a very pleasant overall experience. Highly recommend.

Alex assisted me with 5 stars

I stopped in shortly before the Thanksgiving holiday. I had the pleasure of interacting with Keigan. He was very helpful. Thanks for answering all my questions!

You’re a nice guy man thank you

It was a quick and easy process. The property manager was willing to answer all of our questions.

Alex was very helpful. And I am very satisfied with my price and storage unit.

Very helpful and nice management!

Keigan is awesome! Thank you for the help!

Good experience, prompt staff, no issues while I rented my storage unit for 9 months.

They take care of the place but as a person who always pays on time they still kept raising my rent and now I pay double of what I originally rented it for. That’s way higher than most places but it’s right next door to me and don’t drive so my hands are tide. I would not recommend this place. They leave gate open a lot most of the time nobody here to look out or to talk to about anything. I just wouldn’t bother renting here guaranteed rent will go to its highest this is the location on n Hamilton rd

Helpful staff, good units and reasonable rates! Had no issues whatsoever, would definitely reccomend!

They go over and above. Buildings are clean inside and out. They even pulled their weeds!

Keigan was super helpful getting me out of my space and helped me along the way! Would recommend this place!

Alex and Steve were very helpful with an issue I had with moving to a different unit. I appreciate the help, definitely a happy customer here!

He was there to help when they were closed and for that he saved my life thanks

Mandy was very quick to get me set up as I was in a rush to travel. Very kind and knowledgeable and helped me get the best deal.

All I have to say is NO! I’ve had my storage unit since the end Oct early November. My lights worked maybe first 2 months… I work all day so I barely can access my unit due to them having electrical issues in the breaker (which is not my problem)… every month I was told a work order was put in and they were trying to get it fixed… I even spoke to “higher up” who happened to be at the storage when I complained… they said they would fix it the next day… I literally waited another month and still NOTHING! I’ve talked to several people even the district manager who told me there is nothing they can do until they get everyone else’s keys…. Yet I have to pay late fees even though I’m not looking for a discount I just want to access my unit after work but can’t because it’s dark. Ridiculous as soon as I can find somewhere to put my things I’ll be gone.. company just wants money. Please don’t go here!

The store representative Mary was knowledgeable, patient and professional. I have been a customer at this location for a while and Mary was the best help ever, she went beyond customer care!

Easy and friendly service. Thank you Mandy!

They had a sign up for the last 2days saying that they will be back at 9:30am here it is 10:30 am the next day and the same sign is still up and no one is inside

This place will give you a low rate to get your business then increase the rent as time goes by. Our unit cost $150 when we first rented from them. Now, it's almost $400 a month ! If you intend to use a storage unit for more than 6 mo, don't rent here.

Very professional and very courteous

Nice people, but I don't trust them a bit. They used the old "bait and switch" tactic on me and someone else I know. Reserved a specific outside unit for a specific price. When I arrived they claimed it was an inside unit and I would have to pay more for the drive up unit I actually wanted even though my reservation said drive up unit. Then a few days later they did the exact same thing to someone I know. Plus they jacked up my rent after the second month. First full month was the price the made me pay for the unit I wanted, second full month is going to be $13 more (14% increase for what reason??? ). Guess I'll be moving my stuff out very quickly and never using them again.