Public Storage Self-Storage Units at 5711 Westerville Rd, Westerville, OH

Pulled up today and our lock was cut off and workers was jack hammering the front of unit. Nuthin put up to keep dust off our stuff. Anyone of these guys could’ve taken something of ours. Last time we’ll rent from this company.

She was very helpful to me and nice lady miss Connie please keep her thanks

Just started renting a unit but so far, because of Hannah, a very positive experience. Ours will be a short time rental so we'll see how the end of the term goes

Service was very nice and friendly. The storage unit was exactly the size I needed.

Very professional, nice and friendly. She made the experience very easy.

Due to a family emergency, I was late a month on payment. I explained my situation to the "Mgr." They cut my lock off and took pictures of the items inside and posted them on an auction site! They did not call to inform me that they were going to cut my lock and enter my unit. I paid the high price for rental, late fees, and another charge directly to the manager. At no time did she inform me about the lock. I let her know a family member would be there to remove everything from the unit(as soon as they get the key for the lock). She still had not mentioned that they cut my lock. 3 days later, I received a call from her informing me my locks were cut and that we must arrive during normal buisness hrs so they can remove their lock from my unit!! Had she told me that the day I paid,I could have sent the family to remove everything that day! On the day my family did arrive to clean out the unit, they were NOT allowed to enter!! I was told I must add them to the online site. I tried to complete this only to be told it's not possible to do! I must send a message to the district Mgr asking to add a person to my account! An hour later, my family was told that if they could not remove everything, then they MUST buy another lock!! I've rented storage units before and have never had these issues. To have them cut my lock, enter, and take pictures a month before it was set for auction isn't right. They helped themselves and totally disrespected me. They destroyed my property (my lock), then demanded we pay for another one! Talk about kicking a person while they are down! A person would do just as well by boxing their belongings and hiding them! This PS is overpriced and works as though they are above the law! If you must use a storage company, I recommend going to any place but here!

See if you can find another place

Steve was a great help. He walked us to a couple units to look at sizes. Wish I could give a 6 star review!

Great Job with the tour and very assisting with questions

The manager at the office did a wonderful job and solved most of my problems. She should get a bonus. However the online program is terrible and totally worthless! I wasn't able to rent the unit using the online program and had to have the office manager straighten it out. The online program stopped me from renting the unit, wouldn't let me pay for the unit, and it was locked up most of the time. The program would randomly change information. Online help couldn't fix the problem and told me to go to the office. The online program is Totally worthless!

I was hoping to get your location on Morse road but they didn't have a spot for parking but the lady in there was very helpful and she called ahead to find out if another location close by to my house had space they did and then she turned around and told me to go there right away but take my registration for my vehicle the other lady at the Westerville location was extremely helpful took me for a tour through the property told me if I needed any storage space she had some available I don't at this time I just needed storage space for a vehicle of mine she told me about the app and that I could open up your gate without having to get out of the car all the time to punch in the numbers and I could use the app I really found that helpful and easy all in all I quite enjoyed working with both of the ladies I'm just sorry I couldn't give you both of their names kind of was in a little bit of a time crunch to find a location to park the vehicle and both ladies was extremely helpful.

Just rented one of the storage units today with my mom! Mandy was very helpful and answered all and i mean all of my moms questions on questions on questions. thanks again!

The physical condition of the units are mice infested and you can see droppings everywhere. I wanted to use this location for convenience being close, however I will use someplace else due to the condition. The neighboring unit had all her property destroyed by mice in a month's time.

There's a lot of ups and downs to having storage

Fair prices friendly staff and nice range of accessible hours

Alex assisted me with 5 star service!!

Kellie Birch 100% great service!

Great service Connie!

Great service. The movers were very personal and kind.

Amazing staff and service. Highly recommend!!

Connie was very helpful and have me in and out very quickly. Good service.

Great facility and friendly staff!

Carly was amazing. Superior customer service made the entire process quick and efficient. We’re able to rent a unit and be out loading within 15 minutes. Does her job with a smile which makes for a very pleasant overall experience. Highly recommend.

Alex assisted me with 5 stars

I stopped in shortly before the Thanksgiving holiday. I had the pleasure of interacting with Keigan. He was very helpful. Thanks for answering all my questions!

You’re a nice guy man thank you

It was a quick and easy process. The property manager was willing to answer all of our questions.

Alex was very helpful. And I am very satisfied with my price and storage unit.

Very helpful and nice management!

Good experience, prompt staff, no issues while I rented my storage unit for 9 months.

Keigan is awesome! Thank you for the help!

They take care of the place but as a person who always pays on time they still kept raising my rent and now I pay double of what I originally rented it for. That’s way higher than most places but it’s right next door to me and don’t drive so my hands are tide. I would not recommend this place. They leave gate open a lot most of the time nobody here to look out or to talk to about anything. I just wouldn’t bother renting here guaranteed rent will go to its highest this is the location on n Hamilton rd

Helpful staff, good units and reasonable rates! Had no issues whatsoever, would definitely reccomend!

They go over and above. Buildings are clean inside and out. They even pulled their weeds!

Keigan was super helpful getting me out of my space and helped me along the way! Would recommend this place!

Alex and Steve were very helpful with an issue I had with moving to a different unit. I appreciate the help, definitely a happy customer here!

He was there to help when they were closed and for that he saved my life thanks

Mandy was very quick to get me set up as I was in a rush to travel. Very kind and knowledgeable and helped me get the best deal.

All I have to say is NO! I’ve had my storage unit since the end Oct early November. My lights worked maybe first 2 months… I work all day so I barely can access my unit due to them having electrical issues in the breaker (which is not my problem)… every month I was told a work order was put in and they were trying to get it fixed… I even spoke to “higher up” who happened to be at the storage when I complained… they said they would fix it the next day… I literally waited another month and still NOTHING! I’ve talked to several people even the district manager who told me there is nothing they can do until they get everyone else’s keys…. Yet I have to pay late fees even though I’m not looking for a discount I just want to access my unit after work but can’t because it’s dark. Ridiculous as soon as I can find somewhere to put my things I’ll be gone.. company just wants money. Please don’t go here!

The store representative Mary was knowledgeable, patient and professional. I have been a customer at this location for a while and Mary was the best help ever, she went beyond customer care!

Easy and friendly service. Thank you Mandy!

They had a sign up for the last 2days saying that they will be back at 9:30am here it is 10:30 am the next day and the same sign is still up and no one is inside

This place will give you a low rate to get your business then increase the rent as time goes by. Our unit cost $150 when we first rented from them. Now, it's almost $400 a month ! If you intend to use a storage unit for more than 6 mo, don't rent here.

Very professional and very courteous

Nice people, but I don't trust them a bit. They used the old "bait and switch" tactic on me and someone else I know. Reserved a specific outside unit for a specific price. When I arrived they claimed it was an inside unit and I would have to pay more for the drive up unit I actually wanted even though my reservation said drive up unit. Then a few days later they did the exact same thing to someone I know. Plus they jacked up my rent after the second month. First full month was the price the made me pay for the unit I wanted, second full month is going to be $13 more (14% increase for what reason??? ). Guess I'll be moving my stuff out very quickly and never using them again.

Haley was very professional and good at her job.

Hema is very nice and helpful. I wanted to tranfer to a larger unit and he processed it very quickly. He also showed me how to use my mobile phone to open the access gate to go to my storage unit. Excellent customer service.

I would like to say haley is a great asset to the co she is very helpful and courteous not to mention doing that job and being a mother keep up the good work

Very nice and clean !!! Hema was great friendly application fast and easy !!!!!!

Haley was excellent and very knowledgeable….I can’t express how helpful she was to me…..

Hema was pleasant and made the move out of my unit quick and easy!!

Best experience ever!! Mary thank you so much for everything. Mary is the sweetest and so kind. Everyone that I have came into contact with at public storage is amazing. There always there to help.

Haley the manager was very helpful with the information we were looking for. Definitely will use her storage location and refer others to that location. Aaron

When in got boxes, chatted with Mgr(?) And left...Very delightful!

RENTERS BEWARE! *** STEER CLEAR FROM RENTING FROM PUBLIC STORAGE ON WESTERVILLE RD. They overcharged my account and owe me $155. Haley has been zero help and claims it's not up to her how and when refunds are distributed. Don't get ripped off like I did. Go elsewhere.

This facility did good..pricing alittle high But want to do a shout out to Hailey..she was office person many times that I was there and was always sweet ,courteous,.. Thankyou Hailey

Nice facility would love to have the electric turned back on in the units

They do nothing except raise your rates

Excellent customer service! Fast & efficient!!

How much a month

Signed up for a unit with Lisa R. She was very helpful and thorough. An excellent initial experience with Public Storage.

Great and easy when you rent. Very difficult to leave. Lots of fees.

Excellent service always treated me right. Haley and Jenny we're always more than accommodating.

Very nice person that helped me along with my process

Had a pleasant experience with Jenny she friendly and helpful in choosing my unit... Only thing which i knew to expect were the extra charges when you get there from other reviews. But that's how they get you when you order online but the price still pretty reasonable... Hope this helps thanks again Jenny

Whitney and Jenny were very helpful. Costumer service was on point

Very friendly and helpful staff. Would absolutely recommend to friends and family who need a unit.

Jenny was rude from the moment we walked in the door. Their prices are deceiving as they sent me an e-receipt stating today's total would be $25... when we went into the office they said it would be $68 today. They were charging for administrative fees and a lock and insurance (even though our policy covers our stuff anywhere). Don't use them!!! I opted to pay more just because Jenny was a nasty person. I should also mention the other woman working there with no shoes on and had her infant child with her too.

Love this facility! It is a pleasure working with Takeziana to get me set up !Many thanks to her & Haley! Elizabeth B.

Great for storage needs

Takeziana C. She did an excellent job dispite her being sick from surgery. She is an employee who has gone above her position for the love of the job. She is polite an was very caring to make sure my storage was taking care of located in Pensacola Florida.

Great customer service!!

This location has been great all around. Worked with Haley both times I have been in to get started and "move out". If I need any more storage in the future I will most definitely be back!

Hailey is very helpful and super friendly! Always answers my questions in detail!

I have used 2 different locations of Public Storage for 14 years and have always been pleased with it's security, prices, property upkeep and professionalism and kindness of it's staff. Hailey, the property manager of the Westerville location, is always available and ready to assist! I am very pleased with no negative issues to report.

I store my equipment here and always pleasant experience when I have a question, making a payment etc. all of the employees are always nice.

Clean and affordable I store items for my non profit here and I dont have any complaints.

Tonya Bobbie was waiting on me. I created a reservation online she had account up and ready to assist me. She was so nice she allowed my twin grandchildren to look into her challenger sports car. They are so fascinated with sports cars. She made my visit a pleasure including my grandchildren. The world needs more customer service like what Tonya provided.

Thanks Tonya and Bobbie

I’ve been standing outside the office for almost 40 minutes waiting for someone to come help me at the rental office. The lady that works here could see me as she was driving a cart around the units but for some reason didn’t want to come and help me. Terrible customer service.

I've been using this Public Storage facility for almost 5 months now. Out of the various facilities I've used before, Public Storage Westerville is great! All of the employees are friendly, and Haley B helped me get set up. Prices are fair, access is easy, the grounds and building are kept clean. Payment through the website is a breeze. I would recommend anyone needing additional storage to check this one out!

Jenny was superb in helping me get two units. I always use Public Storage.

Cyndi was very helpful and made the whole process easy. Thanks.

This location was an excellent choice for us. Jenny and Haley, in the office, were efficient, kind, helpful and professional. They even followed up with us a few days later and we were very grateful for their very good customer service. Thank you and we highly recommend!!!!

Haley went out of her way to provide greatly appreciated customer service and assistance. Jenny also offered helpful information.

Satisfied with all services.!

Great pricing. Haley is a great property manager. Friendly and well informed.

Convenient location at a fair price. The facility is simple and well tended. Haley did a nice job informing us about what we needed to know and was easy to work with.

Worked with Jenny on 3-8-19 after a very stressful situation along with Alissa and Jenny was very professional and pleasant to work with. She not only made sure that everything was corrected, but represented Public Storage well. Thanks Jenny for all the help. Ray

i have had a unit here for over a year. rent has been raised 3 times with no explanation. if you're a week late they cut your locks and replace them so even if you pay in full you have to replace your locks. the facility isn't anything to brag about. i would move my stuff if it wasnt a hassle.

Price little high but they do have good security.

Jenny was very helpful to me. She returned my call promptly and addressed all my questions.

Jenny was amazing. Very friendly and went out of her way to help.

So far so good! I felt like they attempted to upsell me when I came in, saying that the unit that I reserved was no longer available, but they had another that would be almost $20 more. Magically when I said that I would call another time to see if they had one, it appeared. They also require that you use their locks, not a big deal, they'll charge you (heads up). You'll also be required to have insurance on the unit, why wouldn't you?!! One other thing that bothered me was that she went into this whole thing about not being late and went on and on about it. It felt like she was lecturing me, honestly it kinda ticked me off.. I'm older than this girl and don't need reminded on the whole adulting thing. The unit seems fine, the gate gets stuck open when it's too cold out and the hours kinda suck, only open until 9pm. But it is what it is, the location is perfect for me and my needs.

Jenny was awesome at this location! She communicates very clearly and I felt comfortable by the end that I knew I was making the right decisions about our storage needs. She really does do everything she can to help customers!

They were very nice and helpful.

Extremely satisfied with the excellent service I experienced with Jenny! She far exceeded my expectations and it's evident she cares and values the customers. Outstanding in every way!

Great deal on first month and I only needed one

The facility was clean and well cared for. Jenny was very helpful with the paperwork and very friendly and courteous. I am glad I chose this for our storage needs and would highly recommend it. Thanks Jenny!

GOOD PRICE, FOR A STORAGING

Cyndi was very helpful and gave me all the information I needed and took the time to show us two units I needed

Haley was who helped me on finding the right size of boxes in needed. She was very nice to talk to I will go there if I need anything else

Great customer service ! Staff was friendly , especially helpful is representative Haley Belcher !! Always a great experience!

Today someone new (Jenny) was in the office (Storage facilty #24341) helping out and I’m so glad she was. (Summary of the problem)I moved out of my space almost 2 months ago but thanks to someone not doing their job I’m still being charged and dealing with issues. I’ve used this company several times and have never dealt with these issues. I think they should hire people who really care about helping people and doing their job! Jenny was very helpful and I feel like she was really trying to get to the bottom of things. I have placed a call to the manager, Alyssa, so hopefully this will be resolved soon.

Middle of the road as far as storage places go. My unit was broken into but they have improved their security since then. Not the highest quality but fairly easy to work with.

Best customer service ever!!!! Haley Belcher was very helpful, patient, polite and professional! I'm very satisfied with my experience here. Thanks Haley, you saved me from a stressful day!

Not set up for business at all. Took two hours of listening to the lady complain about the lady that runs this facility to find out they can't take payments from corporate office. It's 2018 they should be set up for that. Went to another storage they got me set up in 20 minutes and took the payment from corporate with no hassel at all. No complaining about other employees either. Glad I went somewhere else that's used to dealing with businesses. This place was a joke they even had a customer come in and tell me they were a terrible facility and she was right it was a complete waste of time. They didn't even have clean units to show me which caused her to complain even more.

Great customer service. Jenny is a pro.

Best storage unit in westerville, ladies are super friendly and prompt with customer service. My moving experience was quick and painless thanks to them!

Excellent service, clean location, fair prices, and close to home! Good to have somewhere nearby to store after moving into a smaller place lol.

Haley was great and very nice. Great customer service!

Super Duper people!

Perfect place and clean

Rsised their rates and its not worth it!

Clean place. People that work there are nice and helpful. Reasonable prices.

Haley is very helpful person very awsom and goes extra mile to help her customers or future customers

Had a very pleasant experience at this public storage location. Hanna S. (MGR.) has been excellent. She demonstrated patience and went above and beyond in helping us decide in the size/type of storage space needed. She communicated every detail of the process to us, which made it easy to finalize our decision. Great customer service with a smile!

Not worth the frustration! Constantly raising prices, giving wrong information, and the code to get in the gate only works 75% of the time. I will never use Public Storage again!

Lindsey is awesome!

Great service very helpful. Would recommend to abyone! Connie was wonderful and its great to know there are still people willing to go the extra mile.

Highly recommend them! Clean facilities, safe access, and great customer service! They have one employee who went above and beyond, even helped me with a few things to get my stuff in faster. Her name is Bethanie, super nice lady and will definitely be able to help you out with all of your storage needs! I have had her help me a lot at two separate public storage units around Columbus so she may be a manager, not for sure, but she knows what she's doing and will help you out at a time that may be very stressful for some people. In my case a break up, messy, she didn't make me feel bad about my situation, she even helped me move from one unit to another and I'm pretty sure that's not in her job description! First time I needed this service and it helped to have a knowledgeable, caring person to walk me thru things. Last time I was in she wasn't there but the lady who was there was super nice, despite being stuck on the phone so I didn't get her name, my experience has been 100% amazing, 5 stars public storage!

I have had great customer service from Haley at Public Storage in Westerville . I would definitely recommend this place to a friend of family member .

Nice place, but cant ever get anyone to pick up the phone there been calling for 2 hours with no response

Manager Haley very friendly and helpful.

I enjoyed public storage Westerville they real friendly and take care of your need. the lady name Bethanie, was so nice and understanding I would always place my things there anytime. very good service and you don't have to worry about your storage.

Service is kinda eh. Twice my stuff has been damaged once from a break in, the other when they put in new doors.

Why the hell do y'all close at 5pm. Ridiculous. Lazy.

Most of the employees r nice

Robbed my sister after 3 years of full payments 😡think twice before you store!!!

Seems good, though this is my first experience with this type of thing.

I don't usually do reviews but since Tatum was so helpful and understanding during a pretty hard time of fast paced moving. She was quick but professional with all the paperwork! She even came back out while she saw us struggling later on in the day to put the lock back on. Thank you so much Tatum!

Their office worker was young and not very professional. Coffee mug (boy friends) on counter where customers are being waited on. None of the pricing discussed was valid, locked out with wrong codes, information not properly addressed. After 30 attempts to get in still couldn't get into a unit we paid for. District manager was totally unprofessional and didn't keep her promise to return a call to us the following day. NOT CUSTOMER FRIENDLY AT ALL. Definitely a 1 month rental and will never use again.

The staff lady was lazy. Couldn't even check my code was correct. Had me walk to the gate with 2 toddler's to see if the code would work. I made a reservation for a unit because no one was there. I waited an hour before she even arrived back from mc donalds.

I had a great experience! Customer service was great and they were very helpful.

This is a horrible company.

Safe location and friendly staff.

Excellent customer service, saved me time and hassle. Clean, quiet location, right by 270, so it's easy to get to and get home from. Jennifer at the front desk was very helpful and made sure I knew exactly what I was signing and made sure I actually got what I needed. Two thumbs up

Jennifer, the manager, was fantastic! She provided us with EXCELLENT customer service, took the time to personally show us two separate units and answered our many questions. The property is clean and well-maintained, the storage units are individually lit and security is good. We were pleased with the monthly rate and that there's no contract, and ended up renting a unit. We really appreciated Jennifer's obvious commitment to her customers...this location is a great choice for your storage needs!

Jennifer was so helpful and took the time to explain how to pack certain items so they won't get damaged. She is very kind and friendly making me feel like a friend not just a customer. She went above and beyond to make sure I understood everything I was signing. The unit and the property are clean and secure. If you're in need of storage this is a great place!

Kristy Goodknight was a pleasure to work with! She was prepared with all of my information when I arrived and it only took a few minutes to get set up and on my way. Kristy was professional with just the right amount of a personal touch! Thank you!

Kristy goodknighty , give me a wonderful customer service today. She helped me with everything I was looking for. She went above and beyond for me today. I appreciate her hard work and kindness she showed me today. I'm glad I'm renting at this storage because I know kristy will be there for me when I have any concern about anything.

Kristy Goodnight, was so helpful and went the extra mile to attend to our needs. I have used Public Storage for the past 2 years, due to the helpfulness of your staff members at each location. Mrs. Goodnight should be commended for her professionalism and thorough knowledge of how to best suite my present and future needs.

My parents rented a storage there until it got auctioned, but still great service, but rude workers.

Jennifer was the kindest person I've ever met. She really helped me out. And went above and beyond to help me! Thank you so much!

Kristy was awesome. She gave us great customer service and helped us make a good choice for are needs. Kristy knows how to treat her customers. Public Storage the company needs to step up to get the fence repaired so customers feel safer about storing their items.

Kristy is awesome .she knows how to get the job done .that lady is one hell of a worker .i seen her drag a old mattress and a dresser that someone left outside their storage building. She had no problem dragon that and putting up in its place no problem.i thought wow that was just great for a woman to do.plus she is like talking to family when you walk in .i live that place just because I feel comfortable with her at the desk . It's just the way she is .great with people !!!. :) very pleased.

Kristy was wonderful and got me into the exact storage unit I needed at a great price. She was very friendly, funny and her customer service was outstanding.

Overall excellent experience!

Amazing Lady.. Kristy G. Wonderful lady, very polite,and Professional.Great place and I highly recommend..

Rachel is very helpful and friendly. Never had any problems here. I highly recommend it.

I and my family have needed a place like this for special storage and let me tell you Ada was friendly even in the cold rain. Ada was very informative and got the job done. Awesome job! (:

I had great help from a very friendly employee named Rachel. I'm new to the city and was in such a panic on getting everything in storage that doesn't fit into my apartment while I get the rest of my life sorted out. She got me pointed in the right direction of the type of unit to get and the most suitable insurance. It was a painless application process and I feel that my belongings are in good hands.

Rachel was a big help :) got my unit and for a great price thank you Rachel

I highly recommend this location for your storage needs. I came in with a unique situation and Rachel was so awesome getting it sorted out for me. She was even kind enough to help me figure out my tape gun. Seriously I had no shame even asking her to help- she's that approachable. Thanks Rachel!

Rachel was super nice and helpful and patient

Awesome service.. Will recommend to everybody

Great personality and services, thanks

Stay away. I've used the storage unit for 4 months and now have roaches in my stuff. We are now having to meticulously clean everything outside our new house then move it in. I spoke to the staff and they "noted it on my account". If you do use this storage facility, seal everything in bags and storage containers; not even taped boxes will keep them out.

rachel is the best ever i went to rent a storage unit she was so kind she helped me so much i mever knew someone to be so polite

Every thing was quick and easy, the girl answered all my questions and was really nice.

Rachel was very knowledgeable and helpful. She answered my questions and was very pleasant to work with. It was an overall very smooth and positive experience.

This is a great place to store you overflow of stuff. If you looking for a self storage company public storage is the only choice. I have used them twice once in Oregon and here in Westerville

Tara is a fairly new employee but she certainly has the customer service skills that are not always seen in the service industry. Very polite, knowledgeable and friendly.

Tara is wonderful .she stay over to serve costumer. Thank you Tara

Tara and Jill were very helpful in helping me pick out the right size storage unit for my needs. Very friendly and easy to work with.

SHe's been working all day very very hard and she's an amazing woman that needs a pay raise her name was Tara and she told me how to make my payment and it was amazing they really need to update their services there because it's not their fault when stuff goes out

Jonathan was awesome!

Jonathan was great to work with. He was very helpful and knowledgeable. I look forward to working with him in the future.

Storage from Hell! The gate stops working for weeks and owner never answers the phone. I lost access to my storage over two weeks. Also, she requires you to buy her overpriced made in china locks then when they break she refuses to cut them or fix them. She increase price to almost $209 for a 10 x10.

Johnathan was immensely helpful while I was setting up my new unit. I drove from California to Ohio and needed a place to keep my furniture before finding a place to live, and he gave professional advice for what size unit would be best, etc. I felt in the loop the entire time, and never felt as though I was being blind sided by fees or anything else. Overall, a great experience.

Johnathan was very helpful and very knowledgeable of what's he doing..highly recommended

Rachel was very nice and helpful!

Rachel she is the very best property manager, I have ever had an encounter with. She gives the best customer service ever. Thank you for having her at your business.

Rachel is always so helpful she takes time out to help even when i know things can certainly be of an inconvenience she reinsures u its not .... keep up the good work love this location

Tish was very helpful!

Racel jonthan very helpful!

Rachel! Extremely helpful! She just saved my life! The best employee! Needs more than five stars! Because of her excellent assistance, I'm able to sleep tonight! She listened and was very understanding with my situation. She's gone above and beyond to help me. Fantastic customer service! Very personable! With a bright smile! Thank you Rachel for everything!

Rachel and Johnathan were very helpful, I will be sending people the their location. They went out of their way to make my move in very smooth. I really appreciate all the help you guys provided for us. Thank you again.

Rachel and Jonathan were simply amazing!!!!! They were extremely patient and very informative with all my questions and needs! Thanks so much guys

Johnathan and Rachel were extremely nice and helpful with my storage needs. Thanks again!!!!

Rachel was GREAT....! The flat screen boxes she sold worked as advertised. Prices were alot better than the other storage facilities.

Going through a sticky situation, Rachael went beyond to help us resolve our concerns. Thank you

Kalom:good man; good company

Rachel was very helpful and friendly with assisting me with my storage unit. She was pleasant and showed superior customer service. I was thoroughly impressed with her kindness and will definitely recommend others to this storage facility!

Loved Rachel she's excellent !!!

Rachel a nice person who is knoledgable and friendly knows what there doing

Rachel was excellent...She was very helpful, answered all of my questions, and had a great attitude the whole time... Thanks Rachel

Rachel was very helpful and friendly easy to deal with

The attendant was (rachel)was so helpful,easy to talk to and very nice, the place is very clean.will recomend to all my freinds...

Rachel, Georgia and Cherealla were extremely helpful and very respectful. They helped me get everything squared away very quickly. They were very professional. Thanks a bunch ladies.

The employees were very professional, helpful and friendly. Thanks for a great rental experience. Rachel, Georgia, and Cherealla were awesome.

Tish was the consummate professional and she explained the process, showed my a unit and completed the paperwork in record time. I give her 5 stars...the reason for the 4 star markings is that the price is high for the unit.

Rachel at westerville location is on fire just love her.GIVE HER A RAISE!!!

Public storage has been exceptional in my experience with them. Alerting me when late fees are pending and have very professional, Rachel is a very kind and patient manager who really seems to have my best interest at heart and works with me to make sure I am kept up to date. Best ever!!

Rachael handled a difficult situation quickly and professionally. Very impressed! Every effort was made to resolve the issue and provide a positive result. Well done!!

Jovon was very helpful and my check in process was very smooth.

Public storage is amazing. Everything I needed and the entire process took no time at all. Thanks Amanda.

Came into the location a while ago and just want to say Tina was great. She had two others girls in there which she was training them i just want to say she was doing a good job with them. Tish and Jovnon was learning a lot.

Jovon, She was awesome.

Tina, Tish, Jovon was very pleasant and nice to me they made my day thanks ladies

A couple weeks ago I came into the Public Storage Just to get some information on a storage unit and Ella was there. Even tho im not getting one now...Ella made me feel very comfortable Will be back 😉

Great Time with staff Kim Tisha Tina!!

Been here forever

my husband. and i came into westerville location. amd we brought a quick pak. Tina was wonderful very nice and sweet. when we get ready rent we will see Tina

I love this storage place! I love Tina she always goes out her way to help me in ever way she can! 100000 stars if I could!

Tina was great and very professional and I will be recommending more customers for storage service!

I called in to ask some questions on Thursday. Ella and Ange were great!!! They answered all my questions. When im ready, I will definitely be coming to PUBLIC STORAGE

Tina is great

Tina was very helpful and very nice. She offered great customer service!

Tina very professional nice person

Tina was cool, I was here helping a friend move in and Tina was very nice

I'm betty Thompson and this is the best public storage.

very friendly and a joy to do business with. made me feel very comfortable to ask questions and give some advice on what would be best for me

outstanding person Tina is! the customer skills are over the top!

Wonderful staff to work with.

Friendly and courteous staff. Could not beat the price. Secure and clean. Would recommend to others big time.

great service. nice people

Forest and Tina made this such an easy and painless process, will definitely recommend to friends!!!

great job they very good team at Westerville Tina and Forrest

they are very good to me. evrry time I am happy to see them.

Tina and Forrest was great. Tina always polite on the phone when I call. Just a joy of a person Tina is.....

Tina and Forrest are very professional, friendly, and helpful. They didn't over sell me on things I didn't need, but did sell me everything that will make my move easy!! I appreciate them extremely!!

she is phenomenal. no high pressure sales like qube storage. a great facility with low price and instant availability.

Great service

Tina is best person that works at Westerville store. We enjoy talking to her and she treat my kids wonderful when we are in there....

Great service

Best storage unit ever

The manager Ron is very friendly and very helpful. The storage unit is nice and good for my needs. I had a good experience with this storage place.

Great customer service every time I come here. Clean. And manager tina was very helpful.

Ron was easy to talk to, he was very friendfly and extremely helpful. The location of the storage facility was ideal for my needs. The unit I selected should work out just fine. I needed a larger unit and I chose the 10 x 15 storage unit. I got half off the rental price for the first month. Ron suggested to rent that one and if it turned out not to be adequate for my needs, I could always upgrade to a larger storage unit and have full credit applied to the larger unit.

Great service, very nice, highly recommend

The best ever

Tina is excellent, extremely professional and always has a smile on her face.

I rent with Public Storage in Alabama I pay my bill here at Westerville for the past year and a half I enjoy coming in here to see Tina she's a good girl

Great Experience and Great Service dealing with Tina! She was extremely nice and very helpful!

The employees were very friendly and quickly got us into our storage unit. They even remembered my name when I dropped into the store.

I came in to the store last week and brought some moving supplies and Tina was so nice. She knew what I needed and I brought a Quick Park. And that worked out fine. Thanks Tina I will be back to get more boxes

Tina and her crew were excellent! They were beyond helpful and showed us to our storage lot with pleasure. Definitely recommend!!

Tina was great and very helpful! Extremely friendly! Thanks!

I had a great experience Tina who works there is wonderful friendly and helpful T would recommend everyone come in.

Great service. Employees are extremely helpful and nice

Lisa was very nice and knowledgeable. Great dealing with her.

Tina was awesome and very helpful and personable. Great experience!

Tina makes the process easy and pleasant. Great to work with. Tom P.

Very quick and polite

Great. I love talking with Tina she is awesome. Would refer them to friends and family thanks Tina

The property manager, Tina, was more than helpful. She was professional, courteous and informative. Great place if you need storage.

I came in at the last minute, and Tina was extremely helpful! She not only found me the perfect unit, she politely answered all of my questions, and helped to calm any fears I had being a first time renter.

Tina was very helpful and understanding. Friendly and personable

Tina is kind, nice, politle! Will let others know about Westerville stop by and see Tina

Tina was very nice and helpful. Great place to rent from.

Great customer service

Tina was a great help!!! She is very friendly, helpful, and upfront. Ill will be using this storage unit more often. Thanks a lot.

Tina was very nice! Love her personality

Had a wonderful experience. Paul made it quick and easy for me and went over all details. This is the beat storage yet.

Tina is a very welcomen person would surgest new

Kiana did a great job this holiday but I greatly appreciate her service I would tell anyone to come

I enjoy coming to public storage in westerville , Tina is a doll baby very nice. I told lots of my friends about this location. Very professional and knows her job very well

I came to pay a bill for my step-father Jeff and he rents on gender rd, I didn't feel like driving way out there.. I stop at Westerville Rd and the young lady said yes she can take my payment..Just want to stay thank you Ms. Tina you are so sweet..

It was good friendly service, the rep working there was kind and helped us get through the process smoothly and everything was explained to us, no complaints here Jina was great help

Very nice facility and Tina was a huge help...

Was very friendly and helpful. Only thing that would improve the experience would be if the company would provide employees with a way to provide customers with a price break down before renting.

Awesome women that work here. Tina and leah are awesome

Great customer care, thank you for your aowesome job

I love this storage by Tina and Leah

Tina and Leah was very nice and excellent at with the job they do. I would tell others about Public Storage on westerville rd

Awesome customer service. Would recommend Tina to others

Tina has been so helpful through the whole process of selecting a unit that best fits our needs. Very nice and easy to talk to. The woman who lives on site could take a page from Tinas book...she was very rude and short with me the one time I spoke to her. Overall, great experience at Public Storage.

Tina is great! Good service like coming store when she is there.

Awesome customer service A+++++

Public Storage Westerville Road location is AWESOME!!! Tina is wonderful to work with. She is attentive to her customer's needs and takes care of her facility. You cannot go wrong renting at this location.

This clerk tina is awesome, great customer service

Great experience. . very helpful

Great experience! Second time using this property and will definitely recommend.

Mrs.Tina Was Amazing. Very Helpful & Very Professional. She Deserves A Raise!!

Public Storage employees Tina and Cheryl are very helpful.

Tina is great! Very helpful and efficient. She even called to check to see how the move went! Will recommend to friends.

tina made sure i was 100% satisfied before i left out the door and loved her great sense of humor also awesome!!!!

Tina has been very helpful and delivers good customer service.

My attendant was nothing more than professional. Her name was Kiana and she was very thorough with paper work and very friendly. I was there about 15 minutes which wasn't bad and I felt I had a good experience.

I rent at the Morse rd store and I wouldn't know about that place until I went into Westerville location and Tina was going over everything very pleasant person and know her, I just didn't want to pay the price at her location, so she recommended Morse and Rachel was pleasant also!

Tina was extremely helpful and knows her stuff!

Polite service

Kiana Starks was very professional, polite, and pleasant. She was most helpful in answering our questions concerning renting a storage unit at her facilty.

I have stored my show car here for the last three years and have had no problems at all. Staff is courteous and friendly. Just recently I had a dead battery and had to find some jumper cables. I was able to borrow a set from their office, how helpful is that? I will certainly be back again.

Great experience! Very friendly and helpful. Call center is not recommended though.

Tina takes good care of us and she's a very friendly lady. Thanks, Tina for making mundane stops to my girlfriends storage unit surprisingly enjoyable.

I am glad I chose this location for my storage needs. Even though most of the staff was in training during my time of check in, Tina did a great job instructing these ladies on how to address a customer's needs and how to walk new customers through the process clearly from beginning to end. Kiana did a fantastic job with my paper work and answered any additional questions I had. I am very pleased with the staff and the unit I am now renting.

Just wanted to say that I have received great service from both Tina and Ron! They are very efficient, friendly and professional. It is good to know that good service is provided by Tina and Ron when needed. I like seeing familiar faces whenever I go to my Public Storage location. Keep up the good work!

If you need extra storage or just need some extra space short term then this is the place for you. Best of all Tina and Cory are not just friendly, very personable, and knowledgable, I was totally impressed that while I only needed the unit for a few weeks while finishing up a new house purchase, Tina remember my name! That is rare in this day and age of customer service! The 10' x 15' storage unit held all my personal belongings plus many items from my business nicely. It was also competitively priced and I love the added security of the gates and 6am to 9pm access time. For being in Columbus and moving from the Cove at Cooper Lakes apartment property that has had multiple break-in's als went Section 8, I felt my belonging was secure. I personally have 2 negative points, but they shouldn't affect most customers. Public Storage makes you buy a lock upon renting a unit. I don't have a problem with that. However the use these big bulky round locks that when you are done with your rental storage unit don't fit much. If they would be SMART and use a standard Master Lock, they I could have left this part out. Additionally, they make you buy insurance for your unit. This needs to be optional. I run a fitness fashion design / health & fitness business in the the greater Columbus area and that is just the businessman in me. I had rental insurance plus an unbrella policy so that is an added waste to some customers. What I don't like is a business selling me things I don't need as a means of the business attemping to generate extra revenue at the customer's expense. I also operate an online consumer protection site where we expose things like this. I will be contacting Corporate to give Tina and Cory great praise, but to urge them to make the insurance optional and switch to more consumer friendly locks. Overalll, the grounds are clean and well kept, the service is great, I am very pleased with the service and every business needs employees like Tina! For more a detailed review on Public Storage and other businesses, check them out at Mr.ConsumerProtection. Thanks Tina, you are AWESOME!!! ;-) Dean G.

Tina was very helpful in helping find the right size storage unit for what I needed. She was very professional and knowledgeable. The facility was very nice, I am happy with my decision to use Public Storage.

Tina is very friendly and takes pride in her work. I met with other storage companies before selecting Public Storage, but found the quality of personnel lacking in professionalism and know how. If I'm going to store my treasures, then it's important to me that the staff is competent and professional. After you've been to the rest, go to the best and ask for Mrs. Tina!

I was in this location on 7/27/13 inquiring about units. Lindsey was very helpful and knowledgeable on prices and available units and was very pleasant.