Public Storage Self-Storage Units at 4780 Arlington Centre Blvd, Upper Arlington, OH

There's a woman named Arlene I call her Miss at the upper Arlington location any issue I've ever ran into because it's life things happen prices change sometimes Miss Arlene is maintained giving me the same rate no games always helpful immediately accommodates anything I have a concern about absolutely the kindest caring sweetest woman I believe she's even rush out to me on her own time addressing an issue I was worried about literally letting me know my payment was received Arlene is by far the sweetest and I would not be at the storage property if Arlene numerous effective efforts of help were not there

She was nice

We had a great experience! Arlene was very kind and helpful throughout the whole process.

Arlene gave me really good service😁

Arlene was great help! She even let us know there was bad weather coming when we were moving out. I had a good experience with public storage and will definitely use them again in the future.

EDIT: They contacted me a week later (after I posted my review) agreeing to make accommodations. My understanding is that it's a corporate policy, not specific location based. That being said, I still have seen my rent increase twice since I moved in 14 months ago. Very unaccommodating - have raised rent by $70 in a year. I'm trying to move out and wanted to use a POD Service (to save $1,500) where they would drop it off and pick it up within 6 hours of each other. Not even leaving it there over night. They said that's absolutely unacceptable and wouldn't even work with me on a location on their facility's property (which has a parking lot in front and the POD is the size of a single car). If you want something safe, this place is fine.

My husband and I rented a 10X20 space here and it was very easy to access and convenient. When we vacated our unit, we forgot to take off the lock so public storage couldn’t tell we vacated it. Arlene was very helpful with assisting us in getting this worked out and trying to help me get a refund for the extra month I was charged after we had already vacated. Thank you Arlene!

Arlene was professional, friendly, and very efficient. Storage unit was clean and easily accessible. Would highly recommend this facility.

Charlie is amazing save me and my wife a ton of money Ty Charlie SHE IS THE BESTESTISSSS

Arlene the manager was very sweet and accommodating when I needed a lock for the storage unit! space looks secure!

I’ve had a wonderful experience with this location. Arlene went above and beyond to help me when I was in a bind. I can’t thank her enough! Glad I decided to try this company.

Arlene is the best! Super helpful with the many questions I had during the acquisition and moving process!

Arlene was spectacular she took us to the unit and showed us everything. Explained how the system works on how to enter and exit. She wood be available if we needed her. Supper sweet and helpful.

Great location. Great Price for space. Always clean. Arlene is really helpful

I just say enough about Arlene! She always greeted me with a smile when needing to go into the office. She is truly amazing and helpful. Today she even helped me to find my key (don’t laugh) to my storage unit saving me money by not having to have a locksmith come out. Arlene is great at hey job.

I had to move things of mine into a storage same day and was in a panic to find something. Arlene was there and she found me a storage that was perfect for me very quickly. Definitely go and see her for all your storage rental needs.

Miss arlene was so nice and friendly she is amazing she makes this LITERALLY THE BEST STORAGE IN THE CITY

Arleen was awesome in helping me secure a unit for a timely and quick move-in. Communication and follow-up throughout the booking process were both fantastic

Alex assisted me with 5 star service today

Any size storage you need they have. Prices aren't too bad either.

Arlene did an excellent job of helping me! I highly recommend here!

Connie is awesome !!!

We had a great experience and got helpful advice/assistance with determining the right size storage unit we would need for our camper. Access was easy into the unit and a convenient location from our house.

I normally don’t make the effort to leave reviews, but Arlene is just so helpful, friendly, and kind every time I visit this location that it makes the trip here more enjoyable than a chore. There’s no way I could not leave a review about such a remarkable employee. No idea what she’s currently being paid, but no matter what it is I say give her a raise! Thanks for such great customer service.

This mixed bag company and facility has one bright, shining light-- that being its primary manager, Arlene. Four of the units, all outside the gate, were broken into last Sunday morning while she was on her weekly two days off. One of them was mine-- a 10'x10' unit. Neither the follow-up with the customers nor the securing of the damaged hasps on the door frames was handled well, in my humble opinion, by the person working the custodian job in Arlene's absence, nor the person who was referred to as either the BM (Business Manger, I assume) or District Manager. As a result, I had to go to the Upper Arlington Police Department myself on Monday morning to find out "the rest of the story", as Paul Harvey used to say. And, upon inspection of the jerry-rigged hasp on the door frame to my unit after the burglary, I realized that anyone with a standard screwdriver or a nut driver could easily and quickly remove the screw holding the bottom part of the hasp on the frame and gain entrance to my stuff. Child's play. When Arlene came back from her Regular Days Off and discovered what had happened, though, she conferred with me to find out if I was missing anything. Interesting enough, I wasn't, though three of my plastic storage totes had been opened. Nothing of interest to "pry and grab" robbers trying to to a quick turnaround sale to a pawn shop or whatever, I suppose, even though there WAS a $4,000+ wheelchair and accessories being stored in unit K001. Having no security video cameras, static (think game trail cameras) cameras, or motion sensors anywhere on the property, I appealed to Arlene's better sense about the stunning lack of security of my property in that unit, especially now that the week hasp now was even easier to thwart after the break-in. I told her I would, therefore, have to move if the company didn't make this right. She appealed to her manager, in turn, to move me to a unit inside the gate as well as give me a free 30 days of rent for my trouble and consternation. She came back to me and told me the DM didn't agree with her-- he refused to "make good" the bad situation. I then laid out for her Amy plan to inform the police of the developing scenario, as well as the BBB in the area, as well as write appropriately negative reviews on Google, Apple Maps, and Yelp if the DM continued to not want do "the right thing", especially since the facility did indeed have a 10x10 unit available for me within the fence. She once again pled her (my) case to her boss, this time undoubtably at some risk to her own relationship with him and her job. He relented, though, and I am now moving my goods in storage to a unit inside the fence. Also, Arlene did in fact arrange for a "complimentary" month of storage fees. Were it not for Arlene, personally, this bad situation would have gotten even worse-- for all parties, not just me. She "saved the day" through her sense of fairness to everyone. Though the burglary didn't occur on her "watch", she has fixed the problem for her loyal customer that has thrown thousands of dollars their way in the past years. Attagirl, Arlene! Instead of 1 star, you have earned your facility a 5-star rating by showing "the right stuff". --Jay

This facility is close to my home and offers adequate space for me to safely store my vintage car each winter. There's lots of options nearby and Arlene is the reason I come back year after year. She provides the highest level of customer service and seems to sincerely care about the needs of her customers. Arlene is why I come here.

Not sure if this "Arlene " is for real, I have visited this location for the past 2 days and the office says open but door is locked! I need to pay my bill ! But "Arlene" is NO WHERE TO BE FOUND?

Great place for storing your stuff! Arlene in the office was especially awesome!

Very good storage facility. Arlene the manager is exceptional.

I just rented a unit at public storage and Arlene was so helpful she was so patient and explained everything to me she made sure I was straight and all my questions were answered before she walked away

Great place with wonderful customer service. The units are clean and seem to be freshly painted. Arlene at the front desk was friendly, courteous, and delightful to talk to, overall making the process very easy. I would recommend this place to family and friends.

Great customer service from Arlene.

Arlene provided excellent customer service and made the entire process very easy. This storage facility is highly recommended.

I have rented several storage units at Public Storage over the last 20 years so have experience with many of your property managers. Most have provided good service, but over these years Arlene at the Arlington Centre location has been the very best. She has kept me advised of new units available when we needed extra space, made sure things were fixed asap, such as a bulb out, doors that required lubrication , or even getting rid of wasp nests etc. She is there when the property opens and stays until it closes, informed us if we forgot to lock the unit or left the door open. She is one of those special employees that always does things right. I feel more secure when she is on hand. You need more Arlenes at all your facilities!

UNLESS THE MANAGER LEAVES, DONT GO THERE! The gate is only open 6am-9pm EVEN IF your unit says 24 hours. If you exit after 9pm, you get a message about being there TOO late. The manager leaves PRECISELY at 6pm. A couple minutes till, I had to pee, but the door was locked. She said they are locked at 6pm. She WOULDN'T open it. My husband wanted to find something in storage so I dropped him off. He went into the unit and closed the door. A lady knocked, so he answered. She made ACCUSATIONS that were ludicrous. She didn't even identify herself as the manager until after her TIRADE. She said a neighboring renter complained that he played the TV all night. (Um, no, aside from the fact he's NEVER been there that late, the TV is buried in the back.) She said he was smoking and the neighbor's clothes smelled. (He's been there only 3 or 4 times, even if he did smoke one, the odor wouldn't have had time to waft through the sheet metal wall.) She made him REMOVE the space heater and empty gas cans. (Now she wants proof that they are gone.) After all that she called the POLICE. He couldn't leave until I picked him up. THEN she entered MY locked unit (same last name) WITHOUT permission or cause and removed items. Neither of us have has access to our things. She PASSED the buck and claimed the district manager (who lives 3 hrs away) has to be there for me to open it. CHRISTMAS is in 2 days. Everyone's PRESENTS are in storage! She REFUSED to let me in. AWFUL CUSTOMER SERVICE!!

Arlene is great!! She is so helpful and friendly!! I would definitely recommend this Public Storage!

Wonderful service. Arlene, Walked us through the process, simple, direct, awesome. Clean area, well kept and cared for.

Thanks for your service Arlene.

Very g00d service

Ms. Arlene had exceptional customer service very easy to talk to. Made an unfortunate situation not hurt as bad. Thanks Ms. Arlene you made my month.

Arlene is Amazing! A plus service! Highly recommend renting from her! She deserves a Raise!

Hi I am writing a review for Arlene she provided excellent customer service and I would recommend public storage to anyone in need of a storage unit Arlene is very kind and I believe goes out of her way to help people thank you

Arlene helped me with the storage unit and took the time to help me find the right size that I needed. Great service and friendly!

Arlene was great and very helpful during the process! She helped me find the right sized unit to accommodate my moving deadline! She's is what makes this location great to deal with.

Arlene is absolutely amazing. We have been using this storage place for almost 2 years. She is always very friendly and helpful. It is clean and well kept .

This is one of the nicest public storage facilities I've used. The units are older but Arlene, one of the propert managers helped me so much by showing me the best unit to fit my furniture. She's an absolute pleasure to do business with. She's thorough and accommodating. She knows her job and makes it an easy transition. If she's out on the property - she always leaves a note so you're not left thinking "is this place closed?" I was actually sad to say goodbye to her the day I moved the last of my stuff out. She remembered that I had been traveling and wished me the best in the future. 10 stars for Arlene and UA public storage.

Ms Arlene is incredible

They were great

UPDATE 6/24/22: After 6 months they wanted to raise the rent $60. On 3/10/22 I asked about possibility of keeping same rate. Got a 3 month reprieve. Asked again if there was any way to keep rate affordable. Was told point blank by Arlene that if I move out they can rent the unit for more. Have at it! Found a unit at one of their competitors that is cleaner and better maintained for less than what I was paying. Moving out on 6/29. 3/10/22: Needed assistance for a billing issue and Arlene was superb. She completely understood the issue and had it fixed in less than two minutes.

I have had a wonderful experience renting at Arlene’s storage. She is very knowledgeable and a great person to work with. If I ever have to rent a unit again that’s the place to go

Arlene has been extremely helpful in getting our upcoming move from out of state settled with a storage unit close to our new home! She has been attentive, communicative, and extremely friendly and is the reason the storage unit is as great as it is! It's in a secure and private location and provides gated secure access. This is imperative for peace of mind and we are so happy we chose to rent space here!

I have known Arlene for 10 years at Public Storage.  Arlene and your company have saved me on 3 numerous occasions in my time of need at this location.  Arlene is the most helpful, nicest, polite and friendly person I've truly ever met. She is a fantastic representative and provides excellent customer service and is tremendous for the Public Storage Company. Arlene makes my move-in experiences awesome, quick and painless. She knows how the Public Storage Company operates and does an excellent job all the time!! Your Upper Arlington Public Storage location has always been clean and accessible. I'm very happy to be a customer this long with Public Storage.  I have recommended friends and they have used the Upper Arlington location and have been very happy with Arlene and the Public Storage Company.

I had to get a storage unit for a new job, and Arlene really helped me by letting my know she was running low on small units, showing me one that would be appropriate for my needs and helping me lock it up. She truly gave amazing customer service and is such a kind lady. 10/10 would recommend However, I do wish the doors were actually orange and not tan lol. Thank you again!

I always get great service from Arlene at this Public Storage location. She goes out of her way to help me, whether its my late rent or questions about my lease. Its never a problem for Arlene! Thanks Arlene :-))

Been using this place for almost a year. The other day Sue Anne was there and was very helpful. Thanks again

Arlene the property manager is excellent and very professional. I always recommend this location because of her. -Marc

The storage unit I'm renting is clean and has convenient access within the storage complex. The location of the Public Storage facility itself is in a safe and convenient area. The rental process was easy and your associate, Arlene, was both friendly and very helpful. I think I'll be very pleased that I chose your company and this location to solve my temporary storage needs.

Arlene was a delight! Very helpful and professional, she made sure I was taken care of in a timely manner and offered me items I didn't realize I needed. I've never had a storage unit before, but this will be the place I recommend to everyone!

Great!

Arlene was very very polite and helpful. Very clean environment and safe. I am very happy with the unit I received for yhe price I did. Thanks alot

Nice, clean, safe location! Manager was very helpful!

Arlene definitely provided me with a 7 star service today. She showed me the property and explains to me every detail with patient. She worked me through the entire process, and offers me follow up service. Very satisfied. Keep it up! Had another good experience with public storage. Arlene again did a nice job assisting me with everything I need. I highly recommend this location!

The custom service was Was outstanding and Very helpful.

Hi, I choose Public Storage based on the the great customer service I received from Arlene. I had called several other locations while planning my move from San Diego to Columbus. As you can imagine, selling a home, packing and, moving across country while still working fulltime can be a very stressful time. Arlene went above and beyond to answer all my question. She helped me determine the unit size and locations with in the property. She followed up when she said she would and even helped me navigate the website which at times was very challenging as it was not functioning properly the day I need to reserve my unit. She remembered who I was and all the details of my move and rental from start to finish. Once I arrived in Columbus, she was helpful in getting me set up with my first visit the unit, understand the property and just made the whole experience wonderful at a stressful time. She was pleasant, warm and offer solutions and solid information throughout the process. She is an extreme asset to your company and I would recommend anyone moving into the area or in need of storage space already living in the area to contact Public Storage on Arlington Center Drive and ask for Arlene.

When I first came to Public Storage, from the time that I was Greeted by Arlene, She's always been very Professional, Friendly, Kind and Helpful - Great Customer Service! Arlene has been Pleasant to Work with when needed! I've been a client with Public Storage for a few years, and I've never had any issue and I Feel Safe here! Thank You Arlene!

I have been renting here for over 5 years and Arlene has always been helpful and professional with any questions I have had. Happy customer!

Arlene was very helpful in picking out a unit for us, good customer service

Very friendly and welcoming service would definitely recommend! Thanks a ton to Hema.

Arlene is absolutely the finest public relations customer service person Public Storage has!

Had units for over 5 years, just down sized and Hema made things very simple and easy, Great guy to work with!!

The process is hard for college kids but Hema helped me with everything from move in/move out. He even through in a discount to help me out! Easiest process.

Hema displayed Excellent customer service & Speedy service. Patient and had a positive attitude. Recommended to anyone looking for a storage unit.

Easy and fast, thanks Hema.

Wonderful person with kindness. Excellent customer service.

Staff is overall lovely, but Stacey goes above and beyond! She has kindly assisted me with my questions, and concerns throughout my transition.

Excellent service from Hema

Very nice staff and clean facility

Arlene was wonderful! Great storage experience!

Arlene has made the experience so easy. Great customer services and I would recommend to anyone that need a storage unit.

Very secure and accessible. Arlene and the other staff are always friendly and involved with maintaining a clean facility.

This Arlington Center property for Public Storage is very well run by Arlene. She is always present and helpful to take care of any administrative or maintenance issues. I needed more space and she not only found new space for me, but it was also close to the 3 other units I rent. I am so happy to be there and know that my business inventory is well looked after. i have referred many people to Arlene to rent there and they have told me they find her to be personable and professional. Thank you PS!

Great customer service and extremely convenient. Hema was extremely helpful and informative. He assisted us with our initial check in as well as helped us with the set-up of our unit. Couldn't have been any easier or better experience. Thank you

The property is very clean and in a good area. I feel safe leaving my things in storage at this location. Arlene, the lady who is at this property is wonderful! She is friendly, and very helpful! Super sweet and a joy to talk with!

I had a great experience with Hema, who placed a lock on my storage unit when I was unable to get to the physical location. Great customer service and really nice employees!

Great service!!!!!!

Arlene provided fantastic service! I would definitely recommend dealing with her to anyone looking to use a storage facility in this area.

Great job Arlene. Thank u

Arlene was friendly and professional. Great service. Would recommend to anyone!

Arlene, your facility manager, is efficient, knowledgeable, helpful and very personable. Thanks!

Every timeI have had a question about anything Arlene is there to help me. Arlene always waves to me when I goin & out. I like dealing with friendly people& love dealing with them. I just want to add to my comments I always feel very great after I leave Arlene & the edge treats me.

Great storage facility - it's tidy, well organized, and a great location in Arlington. It's in a very safe neighborhood and the facility is well maintained. Arlene is fantastic! She's very knowledgeable and patient - she helped me figure out what size was the the right fit for me and helped me with a plan for my upcoming move. My stuff is in good hands.

We had called ahead several days earlier to see if they had space since they were close. Everything was prepared when we arrived. Luckily information was on an I-PAd, but there was way too much stuff to have to review, Arlene showed us the unit which was vey clean, and we purchased some drying material. We also purchased a lock and locked up the building. The next day before moving I checked out the lock and it was not working very well. Arlene replaced the lock with no questions asked and it worked as it should. Do not know about long term consequences of storage there,

Arlene was prepared for us, and the unit was quite clean. We had trouble with the lock they sold us, and it was replaced without any hassle. The new lock worked fine.

I had a great experience at this storage unit. Arlene was always kind, friendly, and helpful. I’d recommend this storage facility to everyone!

Arlene was so helpful and made the year that we rented a unit awesome. The unit was just as she represented and during the time we rented we had no problems. I would rent from Public Storage again and from the same location with hopes that Arlene was the manager. Thank you.

This is a great place to store your belongings. Arlene was very helpful in finding a storage unit that would fit our needs and helped us find a unit that was on sale. Customer Service was great!

Arlene is really great to work with and is always responsive and helpful. She has made the difference and is why we have been there so long. John Schuster

I've used several storage facilities and this experience was phenomenal! Because of Arelne, my experience superb because of her professional and exceptional customer service. She wanted to make sure my storage was sufficient for my needs and walked me to the unit before securing the unit. If you need a storage unit, find Arelen!

The facility and Arlene have been absolutely great to work with. Arlene is a true professional and is very responsive to any needs you might have. The area is also very safe and in a good neighborhood. I would highly recommend working with Arlene and Public Storage.

This particular Public Storage is very nice, in a nice area and very clean. Arlene the manager has been an exceptional manager. She has been here for many years and is extremely helpful not only to me, but as I saw her with customers she remained professional and pleasant too. It seems to me that she is the type of manager and person that goes above an beyond her roles. I purchased some Wardrobe boxes and was going to drive my car over to load them up in my car... but instead she had walked them over to me. I thought that was very “above and beyond” Thanks Arlene for making my move easy and less stressful. Oh, and she is super patient and kind too. Thanks again.

Was very easy to rent with no contact. Caught a sale price and it's serving us well.

Arlene was a very polite lady with great customer service skills..Great experience

I have rented from Public Storage before, but this location has been exceptional. From when I walked in to rent a unit to their speed at returning my phone calls, their customer service has been fantastic and very appreciated. Great place to store your items!

Arlene is simply the best. Her attention to detail and her customer service skills are unmatched. Thanks!

Arlene was very sweet and helpful, she made the process very easy for us. Thank you so much!

I came in just to remove the insurance off my unit. Not only was she quick and professional, but she was very welcoming. Great experience!

Arlene was very helpful in selecting a unit during my visit. She is very kind and took time to show me the options that best suited my needs. I am happy that I chose this location for storage!

Arlene did a great job explaining everything and showing the unit. Great experience overall

Super fast and easy to get registered and moved in. Great, clean property in great location. Arlene showed us the unit and got us all checked in super quick. Feel really lucky to find such a great place.

So far, so good. Arlene was very friendly and helpful. Got us into a unit pretty quickly and I'm happy with the extra large unit we need for a house full of stuff while we are between houses.

Very nice area, I love the employees here very personable and friendly. As soon as I figure out this damn iPhone I’m going to give the young lady at the front desk a five star rating! She went above and beyond to make me comfortable and feel at home and show me the units there and even showed me how to use the machine. Sometimes I’m a bit not so tech savvy!!!

Arlene is competent, reliable and a pleasure to deal with.

Great location to purchase units.

I picked this place because it was the closest possible storage unit to my apartment. It’s clean, and the people are nice, but I do think it’s a little over-priced. If you live in the area and don’t have a car, I highly recommend it, but anyone else might want to shop around.

Arlene is the best. Very helpful.

Awesome staff at location- Corporate not so much :(

I am renting storage for first time and Arlene was kind and knowledgable, which helped me to get my account setup quickly. Arlene showed me the unit and answered all the questions I had. Giving 5 star

Very easy to work with. Arlene is great!

Very well run. Especially enjoy working with Arlene. She is always helpful,

Arlene is very experienced and helpful. I had move issues - she solved them. I had water leak issues she solved them. I had a stuck door. She had it fixed Best of all she is friendly and accommodating and a wonderful person. I enjoy our momentary chats and banter Thanks for having her there Rick

Would reccomend this location to anyone that asked. Arlene was extremely helpful and delightful to work with.

The one lady that runs the place is not customer friendly

Arlene was very kind and helpful. Will recommend this location to anyone.

We come there a lot and everytime Arlene has helped us above and beyond its a great location and it's very well lit

Ask for Arlene. She’s very helpful.

I had an incredible experience getting my storage unit. Arlene was extremely knowledgeable, professional, courteous, and friendly! She’s the reason I’ll stay with this location!

Arleen is great! Excellent customer service!!!

Wow what can I say. Arlene was one of the most kind hearted customer service employees I have ever dealt with. Nowadays customer service is often overlooked and not considered. This was the not the case with Arlene. She did every thing you could possibly think of to make a person feel like they belonged. When I moved into my unit it was a down pour and I had to leave my mattress out of the unit overnight to dry off. Arlene respectfully called me to let me know it needed to be moved. When I arrived I told her that some glass broke in my unit and Arlene went out of her way to provide a broom and dustpan to clean the mess. Most places wouldn't have thought twice to charge extra for the mattress being out over night. Arlene truly looks out for her customers and deserves an abundant amount of praise. You truly hired a saint Public Storage. This will be my first choice in storage from now on!! Thank you so much Arlene !! (:

Jenny made this process as smooth as possible. I would recommend her and Public storage to everyone. I'm so glad I went them for my storage unit!

Arlene did a great job of having everything set up when we secured the unit, and made the time to call when we were ready to move out.

It’s a bit overpriced BUT it is consistent and in a great location. I’ve been with them for years.

Service was excellent and the location is ideal for our needs!

Arlene is awesome. She was very patient and helped us to get a nice storage place.

Arlene has been great during the many years we have stored some things. Arlene is kind, funny, very knowledgeable and has always been very helpful. We have had different sized storage units during the years based on our needs. This location has worked out very well. Thanks Arlene always for all of your help.

Arlene is always very friendly when I come in and shes always nice to everyone

Arlene is so helpful. Very nice place for my companies extra storage needs.

Jenny was very helpful and informative on getting me the right unit. Very clean and secure facility.

Jenny was fantastic. Was very helpful in guiding us to the right sized unit and explained everything in detail about the unit. She was thoughtful of our time and did what very few people do in customer service....making sure we were happy with our decision. Way to go Jenny!

Oh, come on Arlene Oh, I swear (what he means) At this moment, you mean everything! Thanks for the sweet hookup on storage!! 😁👍

Arlene was very helpful and it is so refreshing to work with someone who really cares if you are getting what you need. Great facility, clean and well maintained. Thanks Arlene for the help.

Arlene was very helpful. The process was simple and quick. Arlene was personable and professional. I appreciate Arlene’s great service.

Great service!!! Fantastic location and well maintained!!!

Arlene was amazing and very helpful!

Arlene was very helpful for the whole move in process! Super amazing and sweet. 10/10

Arlene was the best!! She’s super friendly and helpful. I would definitely recommend going to her.

Do you offer outside vehicle and trailer storage for a month?

Jenny was great and did a good job showing me around to look at options.

easy experience. Jenny very helpful in getting set up with a unit along with moving boxes and supplies. Nice secure location.

I rented a unit at the upperarlington location , Arlene was really helpful and answer all of my questions

Arlene is very professional and helpful. She explained things thoroughly and kindly. I would ask for her if you were to request help/service.

Arlene was so professional and kind

Arlene was very helpful.

The attendant Arlene is tremendously helpful and kind.

My family and I had the best experience here!! Arlene who worked at the front desk was amazing!! From the moment we walked in she was so kind and so personable!!! She literally gave us the best price in town!!! We went in with a budget and left very satisfied!! Thank you so much Arlene for everything you have done to help our family out in these stressful times moving!!! Public Storage is lucky to have you!!! ~Thangarajah Family

Arlene was great and very helpful! I have never rented a unit before, so I was clueless. She was very patient and answered all of my questions.

Arlene was super helpful when I showed up and asked to see a couple sizes of units. She happily walked in the cold with me and showed them off.

I came in today to pay my bill at the Arlington location and it was Arlene’s day off so Jenny helped me. I have never worked with her before and I was pleasantly surprised. She was very friendly and helpful and she helped me figure a few things out. I asked for her card so I could be sure and come in on the days she works. I love this location. Everyone is so nice and it is a pleasure to do business with them.

Jenny was awesome! She was extremely friendly and informative. She made sure that we were her top priority and that we were well taken care of.

Stacey went above and beyond to help me this afternoon. I really appreciate the time she took to make sure I was a satisfied customer and a unit at the Arlington Center facility today. You’re the best Stacey! I will definitely recommend anyone to public storage for their amazing customer service!!

Arlene is top notch

Great price and a great location!

Jenny was very helpful with showing me units, prices and insurance.

The property manager is the best! She is such an awesome person to work with. She is so knowledgeable and helpful. And great location.

Great customer service

The public storage at 1015 Gould Dr. B. C. La. 71111 is where I have my stuff stored. I made my payment online and it wasn't showing up on their website. The property manager was so helpful and made sure everything was straightened out. Thank you so much from the bottom of my heart!

Great Service! Very Helpful Staff

Great experience at Public Storage! Arlene was very friendly and helped me pick out the right size. Also she let me see it beforehand to make sure my items would fit. Thank you Arlene!! From Jeffrey.

Good service. Arlene was helpful & friendly. BUT insurance fee & lock fee (or bring your own) was not mentioned online.

Arlene provided great customer service. Units are clean. Good price.

Arlene was very professional and knowledgeable about the storage unit we would need. Very clean and easy and accessible units. Affordable pricing. Would highly recommend!

Arlene was an absolute doll and very kind

Had the best experience getting a unit and moving some stuff today thanks to Arlene! She was so incredibly sweet and made everything so quick and easy, we were in and out in less than 30 minutes. Definitely recommend!

This Public Storage (24342) is nice little secret! Tucked away in a cute little neighborhood you'd have no idea it even was a storage facility! Great area and even better service! Arlene the manager was very sweet and helpful from my first interaction with her! Went out of her way to make sure I was paying the best price for my unit and was very accommodating to my schedule when I reserved a unit online. Will continue storing here and recommending this location for anyone I know in the area.

Arlene is super nice and helpful

Arlene was very prompt to give my daughter a call right away after reservation was booked. She was also very pleasant and helpful as we came in to look at the units. We look forward to using the space! Thanks Arlene!

A bit hard to find at first but I called and was promptly helped by Beth. Once I found the clean, well polished location, I was treated with the upmost respect and kindness. All of my questions were answered clearly, and the units and property are quite well maintained. 5 stars, 2 thumbs up!

Blake was super helpful and the process to rent a unit was very easy.

Nice staff

wonderful place to store your belongings at an unbeatable price! Arlene was darling and showed me the space I was renting out prior to completing the sale. she told me everything I needed to know and was very informative. gated entry is a plus for extra security! thanks for great customer service.

Very clean and well-maintained property. I feel that the items which I store there are safe and sound. The staff, especially Arlene, are friendly and customer-minded. I highly recommend this location. Thank you.

It was a great experience. All of my needs were quickly taken care of.

Wonderful and easy experience, especially if you take advantage of the online registration and discounted pricing before visiting the storage location. Arlene, the manager on duty, couldn’t be nicer. She made the final registration steps very easy.

Very friendly staff , totally helped me me out . Thanks for the great service

Everything went smoothly, I recommend this location! Miss Arlene is excellent and was always a big help!

The people there were nice my stuff was kept safe and dry during the winter

Went to this location because it was close. Wanted to know about prices, which were very reasonable. The employee Bethany, who was working was very friendly and knowledgeable in showing me all of my options. I didn't end up getting a unit today but I will definitely be back.

Nice lady got me registered and showed me the unit. Have 24 hour access, but is outside of gated part, which makes me a little concerned but worth it for 24 hour access. Reasonable rates. Clean unit. Will continue to rent here.

Great space

Arlene at this location was incredibly helpful and the customer service overall was excellent. Very satisfied with this business and I would recommend it to anyone.

Had a great experience working with Arlene to secure a storage garage for our business. She was very thorough and detailed. Pricing seemed to be good compared to other options nearby as well.

Arlene was so pleasant to work with. Such a sweet woman. I strongly recommended her if you need a storage unit. Thanks again Arlene!

Arlene was so nice and my experience was awesome

The units are very clean and eaccessible. Arlene has been so helpful every time I need anything. You guys are great.

Staff was very helpful. Secure location. Reasonable prices.

Arlene is awesome and was so helpful when we were trying to find the right size storage space for our needs. The location is convenient and secure. We have been very happy with our experience thus far!

Arlene is a genuinely nice and helpful person. She was very informative and answered all of my questions, and even went so far as to provide me with gloves when I had forgotten my own. I wasn't too sure about using public storage, but now that I know I can work with Arlene, I'd happily recommend this location to anyone looking to store things either short or long term.

Arlene is darling. Every time I go in and talk with her she is extremely helpful and sweet. The units are nice and basic, which is what we are looking for. I enjoy giving my business to this public storage location because: 1.) I receive friendly and helpful customer service and I don't feel like I'm being haggled compared to other locations and other businesses. 2.) The units are located in a quaint, quiet, peaceful and safe neighborhood. 3.) The pricing of public storage units is cheaper than other storage businesses in the surrounding area.

Quick Easy Affordable And clean!!

Arlene was very nice and accommodating. Great location.

Arlene was extremely helpful, she made the paperwork process very easy. I would highly recommend this location.

At first, it seems like a great place. It's in the middle of a nice neighborhood, so there is less risk of people breaking in and stealing stuff. Other than that, though, there's not much to recommend it. The storage unit we have is made of concrete walls and floor and corrugated metal ceilings. The concrete is not waterproof and becomes very moist during rains. A few years ago, we moved into the unit and put our boxes in there. Within a few months much of what we stored was ruined by mold because the place was so damp. I mean, there were big mold colonies growing on the boxes, it was so bad. To top that off, the manager, who was initially nice and friendly when we moved in, had become uncooperative. We needed to throw some box material away (due to said mold) and she was very hesitant to let us use the dumpster. Apparently they rent out the dumpster to make additional $$$, leaving customers with nowhere to throw away their trash. This experience left a bad taste in my mouth, and not only because it came so soon after the company jacked up our rate by a huge amount. I would not recommend this place to anyone. If you don't want your stuff ruined, don't store it here. And don't listen to all the 5-star reviews. They ask you to leave a 5-star review shortly after signing up.

I am very satisfied with the help received from Arlene today. She was very professional, courteous, and explained everything in detail as this is our first time getting a storage unit. I would highly recommend this facility to anyone looking for storage.

I deal with Arlene on a daily basis. She is knowledgeable in every aspect of her trade and is an undeniable asset to this company. This place is great!

Not only does Arlene know how to take care of the customer in helping them chose the right product, but she is a great sales person.

Arlene is excellent. She gave wonderful advice and didn't try to oversell the amount of space that I needed. She made the whole experience painless and enjoyable...thank you Arlene!

Arlene was great. Very helpful and excellent and friendly service.

Helpful and friendly service plus a great location

Arlene was very helpful and her customer service is outstanding. It is very refreshing to have someone who likes there job and will go over and beyond to help.

Arlene, was great at helping me with storage size and very friendly. Super place to store. Thanks ps and Arlene

Arlene is the sweetest and nicest person I have ever met and I feel like a weight has been lifted off my shoulders. One less thing to worry about. Thanks Arlene!

Arlene was a very sweet lady and helped me find the best strange unit for my needs. I had a poor experience at the sawmill location, but would recommend this location any day.

Arlene is one of the kindest, most help people and knows her stuff.

Such lovely staff Arlene and Cheryl they were very nice to us and they showed us the units and helped us pick whatever unit fit our items they provided us with really good pricing and helped us with paper work !

Arlene was very helpful. Convenient location and units!

I been using Public Storage for a while and if you are looking for a Safe & Secure place to store your valuables I highly recommend this facility. Their employees, Alyssa & Arlene, are friendly and professional. One day I forgotten my access code to the storage gate and they made sure to stay over business hours just to help me locate it. Thank you so much Public Storage!

Ms arlene is one of the most loving and caring person I've ever met you guys have a great one in ms arlene

Looked at a space with Arlene today. She was very thorough in showing me the property. I will be renting in the near future and definitely will call Arlene. Charles

This is my second time using Public Storage and each time was hassle free. Arlene helped me this time and was very friendly and polite and answered all of my questions about the costs since signing up in the middle of the month made things a little confusing. I would highly recommend both this location and Public Storage in general. The neighborhood of this location makes me more comfortable storing my things there.

This location is Great! Arlene was very helpful in showing us different size units that would fit our needs. Very nice property. Would highly reccomend

Arlene is awesome!!! Anytime I go in she is helpful and pleasant. The facility is always clean and accessible.

Arlene was very friendly and helpful, Jonathan is nice, also. The grounds and unit are very nice and clean. An excellent place to store your extra items. I would highly recommend! Thank you

Arlene at the front desk was very nice and helpful while I rented my first unit with them. The whole process was quick and easy. Great for someone who is on a busy schedule.

Arlene has great customer service skills. Very friendly!

Arlene was very kind and helpful. Looking forward to useing their services

Great place! Arlene helped a lot!

Great facility and Arlene was so thorough explaining everything.

Arlene is very nice manager, she is very helpful

Arlene was awesome :)

Arlene is the best storage manager ever!

Ms Arlene is simply marvelous she is always helpful and nice

Arlene is always so very helpful and friendly! I've been a tenant for some time, & have even moved from a smaller unit to a larger unit. Each and every time I have a question or concern she always addresses it immediately & with a solution. Arlene is the reason I have stayed at this location!

Had a great experience at Public Storage of Upper Arlington. So friendly and easy. In fact I did not realize that I had paid and extra month ahead and they told me that they will reimburse me! How awesome is that! Thank you for the great experience. Kari Mackenbach

Arlene was very helpful and may the entire experience painless. She walked me to the storage unit and went way out of her way to make sure I understood the process and had no questions. I would definitely recommend this company to anyone and everyone.

Just signed up, and was impressed with the personalized experience. Arlene interviewed us about our needs and adjusted our unit to one that suited better. Completely explained the procedures and the rules - got the paperwork done and handled a technical problem with aplomb. We are off to a good start, and look forward to a very productive relationship. And, btw, love the facility - low-key, easy access, clean and well-maintained.

Public Storage is a good corporate neighbor. Forrest was especially nice and helpful when our dog accidentally got loose from our house and roamed the area. I received a call from Forrest to let me know that Cody was safely with him so I could come get him. I was able to find the facility, which was clean and pleasant, and quickly retrieve my lost dog. Thanks, Forrest! We're so thankful for your kindness.

Very nice office staff, Arlene and Ron!

This is a great place to store my belongings after moving back to the central Ohio area. The property is very clean and well maintained in a quiet neighborhood. Arlene is a great asset who will help you find the right storage solution to suit your needs. She is very professional and a pleasure to work with.

Thank You Arlene 😊. Enjoyed your warm personality.

Arlene has always been attentive to our problems and done everything to make our experience satisfactory. She is a tremendous asset to the storage facility.

Miss Arlene was extremely friendly and super helpful, both when I signed up for the unit and when I was done with the unit. The entire staff was great. Regarding pricing and payments, they were very accommodating regarding my exact needs, and there were no hidden fees. Top notch across the board. Highly recommended!

Arlene is excellent to work with, and she answered all my questions professionally and thoroughly. She is a great representative of Public Storage, and I look forward to working with her in the future.

Ron is very helpful and treated me like a friend. Although I dropped by nearly the closing time, he took his time showing me around, and I was able to reserve the right unit and the right location. next day I came to sign the lease and Arlene had all papers ready which reduced my time to get the unit. thanks public storage team .. I appreciate it.

Mrs. Arlene was extremely helpful today. She had all the paper work ready for me as soon as I walked in after only a phone call. Arlene made the process easy and even checked the lock before I left (in almost below zero degrees). Also, was helpful in finding an additional location close to the unit we already had, which worked out in our favor! I am more than satisfied with the customer service I received today.

I have been renting a unit at this facility for the last 21 years. The property is always kept in top shape and Arlene has been an asset to my Public Storage experience. I have rented Public Storage units in other states and none compare to what I have grown accustomed to here in Upper Arlington. Thank you.

Ms Arlene is the best great location

Arlene has always been pleasant and a joy to do business with. Also a shout out to Ron who is another pleasure to work with. Keep up the good work guys.

Arlene was knowledgeable, professional, thorough and polite. A true delight to work with.

Hello, Alrene at the Arlington Centre is awesome!!! She has been wonderful with fantastic customer service in acquiring storage facitilites at this location. Her integrity and going above and beyond with my needs the past few months was awesome!!! I have been happy for 2 years renting from your faciity. it is always clean and accessible. Thank you. Billinda Allen

exelent Arlene is very friendly and always helpful. been a tennant for 10 + years. would reccommend to anyone

Arlene was so pleasant and helpful. She made the process so easy for me and I feel that this location offers a safe and secure place for my belongings. I highly recommend this location!

This is a very nice facility in a pleasant residential area - quiet and convenient. The manager - Arlene - is very helpful and went above & beyond to help us with a move we made from her. We had some rain damage (leaky roof) a couple of years ago, but Arlene and the insurance provided through Public Storage paid the damage and repaired the roof.

Excellent, friendly service from Arlene! And, very efficient.

Arlene has excellent customer service and is a great pleasure to work with. She helped my family find the right unit for our needs and has been really great person to work with at public storage. 5+ Stars for everything really.

Arlene is the bomb! I have rented several units @ this location, and a large part of my decision to do so was because of Arlene, and the customer service that I receive. She is always friendly and helpful, and genuinely has the customer's interest in mind.

Excellent customer service. Representative was very kind and explained details thoroughly. Recommend

The location of this storage unit is perfect. They have good daily deals and are very professional. Arlene was very helpful and kind when I was looking for a unit. Great experience and great monthly rates!

Great customer service Arlene is very sweet and polite. She also has gorgeous a very nice red Mercedes Benz

It's all good cause its not in the hood. ;). Thanks Arlene

Great experience with Arlene!

Wonderful experience. Manager Arlene was friendly and was diligent on getting me the best deal. I would reccomend this place to anyone in the NW Columbus area!

Arlene did a wonderful job and was super sweet and nice in getting me moved into and out of my unit. I highly recommend this place!

Arlene was the nicest lady and very helpful. Makes finding the right unit very easy. Wish all customer service experiences were more like this

Great experience! Super clean facility and very helpful employee.

Ms. Arlene is such a wonderful and helpful person. She took care of finding me the right storage and her customer service was top notch!! Thank you so much

Great service! Clean, safe, simple!

Arlene is a true asset to this company. She is always so helpful and courteous. She goes above and beyond to assist the customers. Property overall is very clean and well kept.

Mrs. Arlene is a pleasure to talk to and work with. She made it so easy to get set up with my unit, and has a very professional business ethic. The location is extremely nice and well cared for. I feel confident that my stuff is safe and I no longer have to be crammed in my semi truck. I also like the fact I can take my bobtail to the unit if needed. Its spacious and gated. My husband and I are extremely satisfied with our unit and outstanding customer service.

A great place to store your stuff. Arlene who works at the counter is very nice and friendly. Would recommend to anybody who needs a storage solution. 5 Stars and beyond for customer service, value, location, everything really.

Visited this site to get a unit. Very neat and quiet. Lady at the counter was really nice and friendly. I would recommend it to others.

Very clean and well managed.