Public Storage Self-Storage Units at 7860 Smoky Row Rd, Powell, OH

Sophia was very patient . Great price .

UPDATE: received a call from the DM Ben and he was able to answer all of my questions and provided me detailed information I needed to make an informed decision. I really appreciate the quick response and resolution. I now have confidence moving forward and appreciate the level of customer service. fingers crossed the move in goes well next month. furious right now! I called to reserve a unit for next month and they charged for an immediate move-in. when I called back to have it fixed, they told me I would have to completely cancel my reservation less the admin fee and re-book the next month, with no guarantee of the pricing. when I was trying to ask the rep clarifying questions because he was difficult to understand, he got frustrated and hung up on me. spoke to four different people and they all gave me different answers… all I want to know is can I reserve a unit ahead of my move or not and how much is the unit going to cost?!

Thank you so much Kim!!! Fast, professional and knowledgeable!!! I have always rented with ExtraSpace but Public has a new customer because of your awesome personality😊😊😊😊

Kim was such a huge help and so patient and answered every question I had

Kim made renting so easy five stars isn’t enough

Very helpful employees and super clean facility. Spaces are generous and well kept. Kim has been extremely helpful!

I needed some extra help, and Kim was amazing! She was helpful and kind. I would suggest this location to anyone!

This place is very easy to communicate with. It’s very clean. I was concerned when I first came here back in November. The inside units are spectacularly clean the outside one is clean as well. I have two units with this place and I highly recommend coming here.

Ben and Stanley really helped me out with my unit

Margie was great! She took her time and answered all my questions and I had a lot! She was personable and kind! Her customer service is the reason we decided to rent a unit!

Ben helped me get into my unit quickly when I was in a bind. Saved me money and so thankful for his quick service

Kim has been super helpful and well knowledgeable of the units. I look forward to giving her my business.

We had a great experience with our storage unit at Public storage. The place was always clean and easy to access. Very reasonable prices too. The Bluetooth way to open the gate never did work but the code was always easy to use. And Margie was super helpful when we cancelled our contract. We will definitely rent from this place again.

Margie helped me confirm my lock was appropriate for their unit. She was very friendly and answered any questions. The units are very clean and this is the second time I have used this location.

I was reserving a unit online, but actually wanted to see the facility and where my unit would be at went to the store at Smokey Rd., Road, Stanley was working. He was awesome, he was very helpful, let me see some of the units, help me set things up. It was great.

Incredibly convenient, clean, and easy to work with.

Quick sign-up, clean facility & Stan was very friendly & helpful through the process.

Stanley was so helpful and answers all my questions

Kim has been very helpful and I really appreciate it. Thank you so much.

Kim was helpful and helped with updates

I had insurance and units with their locks were "compromised" and due to certain guidelines, I still will not get compensated for my losses. Yes their was a claim filed and knew my unit was one broken into but I was told to file my own and since I couldn't get to my unit due to life circumstances not under my control I'm at a loss of heirlooms that will NEVER be replaced. They could've made it right but left everything's on me. WITH records of me paying my insurance on the unit for 2 years helped NONE. It doesn't matter how many cameras, how much money, friendliness of staff, what you sign, your lock or their's.... DO NOT PUT THINGS IN STORAGE THAT YOU CAN NOT REPLACE YOURSELF! I'M SO HEARTBROKEN AND DISAPPOINTED I can never recover from the damages done to my things and the disappearance of other items give to me from pass relatives(mom, dad, great uncle and my greatgreat gpa tools and more.) Yes, the staff knew my unique situation, and seemed to be pleasant. I paid my payments for 2yrs. including any late fees I may have accrued, and none of that mattered in the end. Their was even proof that my unit was compromised because my son's cross country bicycle was recovered BY THEM in the hallway near my storage unit and put up in a storage unit until he mentioned it. i was able to FINALLY get to the unit, but I couldn't complete the loops and jumps to receive compensation. Not even througthe claims filed by the business. They had proof but I had to have my own separate photos and some other fine print... I'm so distraught 💔💔🥹 ⚠️DO NOT LEAVE VALUABLES IN STORAGE!! NO LOCK IS SAFE!! YES I WAS PAYING INSURANCE AND NO THAT DIDN'T MATTER IN THE END EITHER💔🥹😭** UPDATE**NO COMPENSATION NOR REIMBURSEMENT FOR INSURANCE PAID FOR 2YRS... Now that my son's father just passed I'm really hurt that I lost so much from trusting that at least paying insurance would cover my loss.... NOTHING TO THIS DAY

Super easy to reserve a unit. All necessary information gets sent to your phone. Been in and out of there with no issues. No complaints so far.

Leaving this review in re: to Eva at the front desk- she was very helpful and informative with all of my questions and helped to correct some issues I was having.

Kim is a great rental agent — polite, professional, amiable, patient and exceedingly helpful!!

Eva was fantastic! She really helped. Explained everything. Showed us the space and got us all set up! Great experience.

Very accommodating great customer service went the extra mile!

Kim was very helpful and knowledgeable when renting a unit.

Great service and experience overall. Safe and secure location and friendly staff!

Eva was very patient, helpful, and answered all of our questions and concerns to make for an easy move in. Thank you very much.

Kim was awesome getting me settled!!

Nice and clean I love it Eva who worked there was super nice and helpful ill recommend this place to anybody who is looking for a storage space . thank you guys

Eva helped me with my problem! Great service!

Kim is the best!! Thank you so much!

I called this morning to ask about storage units. I spoke to Kim and she was very helpful, informative and patient with all my questions. The unit size I needed wasn’t available but Kim assured I would be contacted once it became available.

I spoke to Kim on the phone and she was so patient and informative. She has a great sense of humor.

Kim was very professional and helpful setting up my account

Kim was helpful

We utilized their facility for a year. After a couple of tight months and late payments. I was forced to physically pay cash. And to top it off we HAVE to take the lock and key. They won't take it back

Eva is amazing! She patiently and thoroughly answered all my questions, and helped make the rental process as painless as possible! 😄

Great customer service! Highly recommend this facility!

Eva was such a a pleasure to deal with. She was so much help.

The staff-Kim, Eva, and Shelley- were helpful, courteous and patient.

The staff here are incredibly nice and very helpful. A couple times I needed a hand with lost keys and storage trouble, and they were always there for me when I needed it! Definitely would recommend this spot.

I called with a few questions and Kim was very helpful and kind answered all my questions and eased my concerns. I would recommend this site to everyone.

Great people. Great customer service. High recommend to anyone!

raised my storage rate by > 25% and I hadn't been there even 6 months. Keegan, the Manager, was really responsive and was able to defer it for a few months, but pretty unhappy with their 'pricing competitiveness' review practices

Very clean and the employees were super helpful lol

In September of last year, I notified the office that I was moving out. Two days later, the gate "broke" and was left up for more than two weeks. A day after the gate failure, my indoor storage unit, and mine alone, was the subject of a theft in which more than 25 musical instruments were stolen. Public Storage refused to release their video tapes to me, then had an employee watch and take notes while I removed the rest of my items. I'm not saying it was an inside job, but. Can't adequately express how sullen and difficult the staff was after the fact. Care to guess how long it takes to get 25 guitars out of the second floor of a storage unit? It's long enough for a lot of great identifying information to appear on the tapes they refused to show without a subpoena.

Connie did a great job helping me inspect my unit and complete my contract! She was very informative and thorough and she followed up with me later in response to one..Thank you, Connie!

Cindy did a great job for me. Thanks!

Cindy was excellent to me and my partner. She stayed an extra 15 minutes to help us even though it was a simple fix that could have been put off she still helped and was happy to help! She is an absolute gem of a human! She happy to work with her and hope to see her smiling face when we come in again!

Cyndi was so helpful and such a sweetheart thank you so much for your patience. You made it a breeze for us. I can't thank you enough.

According to my sister, this location was broken into and all her home possessions (including all the furniture for her and her three children) was stolen, her entire unit cleared along with 2 other units.

Very Nice People! Me & My Husband Paul Bentley Buy Auctions From This Location & The Lady we Deal with Is Very Sweet & Helpful!! The Management is Super Nice Too!! They gave us an Extra Day to Clear our Items out!! We will Definitely come Back Again!! :) You Guys Rock!!

You better hope Alex is there because I don't think you will get better service unless it is from him. Everything else as far units and pricing is fair. Don't have much to compare it to.

Kisha and Cyndi really helped me. 100% would recommend.

For my boooos

So, today I had to stop by Public storage to address an issue with my account and reserve another unit and I must say the customer service was on point. Cyndi was amazing. She served me with a smile and answered every question I had. I really do appreciate great customer service. Thanks Cyndi

Lady at the front desk was rude and extremely unhelpful. Would not recommend this place. 0 stars

Cyndi was so great and helps us to find right size storage and explained things very clearly and effectively. I would strongly recommend the service.

Cindy at public storage - Smokey road went above and beyond explaining about storage/ supplies. she is the best..

Cyndi was super helpful and friendly. Very clean facility..

Cyndi was wonderful informative. Great company representative

Great customer service

Really good service from Cindy that took the stress out of storage shopping.

Cyndi was polite, informative, and our acquisition of a unit was smooth and trouble free. We recommend this great location for the clean and secure environment...thnk u cyndi for a great job!

Cynthia was Tremendously helpful, knowledgeable and professional. She is truly a great asset to your corporation. Thank you!!

Cyndi was so nice to come in on her day off to help us.

This is a great place the person named Cyndi was really helpful and nice

I had questions about my account, talked with Jarod at the Smokey Row facility and he was very helpful - providing all the info & phone numbers I needed! I understand he’s new but was very professional and courteous! Best of luck to you Jarod!

Shelley is the most helpful agent that I have ever worked with at any storage facility. She was awesome. Paul

I’m dont typically use a storage facility but when moving into a new home, I stored my stuff here and while the storage itself was pretty standard, the customer service of their employee Kiegan I think his name was, was outstanding and that guy deserves a raise! In a world where people hate their jobs anymore, that kid seemed to be pretty pleasant! They need 10 of that guy!

Came in to look at a space to rent in the near future. Keigan was very helpful answering all our questions.

Very clean

Very pleased with my experience. Had never rented a storage unit before, so wasn't sure what I needed. Blaine at Smoky Row was extremely knowledgeable and patient as. I. was back and forth a couple times as to what I needed. He was very helpful in making my decision.

Gary has been nothing but great help from start to finish. Honest and professional!

Gary was great! Thank you for your assistance today.

Love Gary at the Smokey Row site. He was very helpful and informative.

Great deal with $1 for first month. Easy process to sign up online & use the app. Space was just what we wanted.

Huge THANK YOU to the Amazing GARY! Your kindness did not go unnoticed. You are the one and only reason I would return to this facility