Ashly was great and helped walk me through everything and explain things.
I appreciated her patience and guidance through this process
Heidi was extremely nice and helpful guiding me!
Heidi was very helpful and pleasant wonderful customer service
Heidi is really awesome! She’s so nice just because and I really appreciate that in today’s world.
Heidi is super helpful and awesome!
Heidi at the mayfield store is great. Got me exactly what I needed and I was in and out quick.
Heidi is a lifesaver and always supportive and nice
Heidi was amazing! She gave me a tour and showed us how to use our lock. Earlier she had risked her life for a customer on the elevator! This is my first rental space.
Heidi is awesome! She was so helpful.
Heidi was very helpful and nice.
Heidi is great! Friendly and helpful!
Heidi was super nice and helpful in the storage room moving process. She is diligent and helpful, I really appreciate her service.
Heidi did an excellent job showing us around the storage units, she throughly explain how the use of the storage units and how to enter into the building. She was very bubbly and welcoming! Thank you so much for the excellent service!
Heidi was so helpful and very pleasant and informative.
Great location and wonderful service from Heidi.
Heidi was amazing! She was very informative and professional. Definitely have the right person on the job.
Heidi great customer service
Ashly was personable, attentive and straightforward in helping me downsize my storage locker size.
Ms. Heidi is always such a pleasure to meet and speak with. She's always going out of her way to assist you. There could not have been a better person to be in charge of your business.
Experience was wonderful Heidi is very helpful and great
Heidi Gave me the best serve I’ve ever had thank you so much
Heidi was excellent!! She answered all my questions and made the process smooth and enjoyable.
Heidi did an excellent job showing us the space, and explaining how to rent the unit
Ashly went above and beyond helping me today. Great employee easy communication
Heidi was amazing I loved her energy
Great facility!! Heidi was extremely helpful & super nice!!!
Heidi at the Mayfield heights location was great pleasure to work with and super helpful!!
Heidi is very nice and the service here is excellent
Heidi was amazing. Very helpful and friendly!!!!
Heidi is so helpful and nice she has a great spirit and was more then welcoming to us would definitely recommend this place for all your stuff in storage
Heidi is an outstanding self-storage manager who truly goes above and beyond. She is friendly, professional, and always willing to help. Her attention to detail and positive attitude make the entire experience smooth and stress-free. It’s clear she genuinely cares about her customers—highly recommended!
Thank you so much Heidi, communication and service was so amazing and understanding.
Thank you
Heidi was great to work with help me a lot.
Heidi walked me through the process in a way that met my every expectation. I also appreciated the pricing as very economical for my needs
Heidi was wonderful. Very helpful
Great service showed me around Ashly was awesome
Heidi was very helpful for me today!
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HEIDI "helped me with several chores at public storage. Good property management!
Heidi is the sweetest. I have stored here for 6 months, I've never had an associate help like she has. Hold onto her for dear life. The unit was safe, secured and clean. I would store here again. Its easy to load and unload. Always carts. There's a restroom if need be. I forgot to lock up my unit before leaving, Heidi noticed within 30 minutes of my departure and secured my unit with a temporary lock. They care!
Heidi was very helpful and AWESOME
Great experience renting with Steve today! And Heidi a couple of months ago when I originally inquired!
I’ve been a tenant at Public Storage for about 2 1/2 years, and I can confidently say that Heidi is the best property manager I’ve had during that time. She is always present, attentive, and truly cares about the tenants. Anytime I’ve had a question or needed help, she’s been incredibly understanding, responsive, and easy to work with.
Heidi goes above and beyond to make sure everything runs smoothly and that tenants feel taken care of. It’s rare to come across someone so consistent, professional, and genuinely kind. She makes the whole experience stress-free.
Highly recommend Public Storage thanks to Heidi—she sets the standard for what a great property manager should be!
Ms Heidi was a really big help and had great communication skills
Great experience overall with this storage facility. Steve was incredibly helpful and thorough, taking the time to answer all of our questions and make sure everything was set up correctly. I really appreciate his professionalism and would definitely recommend this place to others!
Heidi was so helpful & nice!! I really appreciate her. She had the facility nice & clean.
Heidi and Russ were very informative and knowledgeable on all storage needs I had in mind.
Heidi was super helpful and had a great positive helping attitude
Heidi gave us the best service
Heidi did a wonderful job
My experience with Public Storage has been great. Just got my unit today. Stacie called with crucial information and helped me get my unit quick and easy. She was kind pleasant funny. Good customer service is nit lost at public storage. Having something be easy simple and pleasurable during a challenging moment means alot.
Demetrica was amazing she was informative, caring, professional and nice. She told me everything I needed to know about my unit and more. It was a pleasure speaking with her.
Ashley has great knowledge and exceptional customer service skills
Heidi, Heidi, Heidi Love, Love, Love her💖💖. Great attitude, beautiful soul. This place...convenient, clean, there is always dolly's, that's with an (S) available. Multiple dolly's so you don't have to go looking for one, they are located by the entrance doors.
I have had many storage units in the past, this is one of the best in my opinion.
Heidi was extremely pleasant, understanding and presented great customer service!!
Heidi was great helping me answer all my questions. Very nice thank you.
Service was very good and courtesy.heidi is the greatest of all time
Heidi is very helpful ahe went above and beyond to help with my concerns. Thank you Heidi!!! Your the best!
Ashley was excellent and great customer service
Amazing place amazing help Ashly was amazing and helpful thank you so much
Agent was polite patient and friendly There should be more Heidi’s around thanks
Heidi was so very helpful and knowledgeable when I was going through almost losing my property and I would like to thank her again
Very through and helpful.
Heidi was very helpful with our Storage concerns and she has great customer service . i love her
Heidi has great customer service
She did an excellent job. All my questions were answered satisfactorily.
I love Heidi she is the nicest person In the world if I could give10 stars I would
Ashley was wonderful. I highly recommend this storage facility. And ask for Ashley. She was such a great help.
Ashly is great very helpful and patient with me. Need more employees like her.
Ashly was great! Very professional. And very nice. The process was very quick and smooth!
Heidi was amazing, very helpful when it came to explaining policies and payment. Seems like she thoroughly enjoys her job.
If I could give Heidi 10 stars I would. She is an excellent worker and person. She surpassed all my expectations and made me feel so comfortable. She gave me a tour of the units and accomodated me for what I needed. She helped me aquire additional boxes and really went out of her way. She followed up with me and confirmed my reservation. She is a super star!!
Heidi is so sweet and kind. Her tour was so fun and knowledgeable. She’s very efficient and knows her stuff. I enjoyed speaking with and meeting her today. Loved her energetic spirit, she is cool!
Heidi is amazing! Helpful kind and friendly! Give her a raise!
Heidi was phenomenal! She was very attentive and went above and beyond. You guys have a real gem in her
Heidi was amazing , very friendly and easy going she made things less stress
Rented a small space due to a move. Very easy to complete online. The reservation process, access and maintenance in the app are intelligent and reliable. The units are indoors! Their location is seconds from the freeway and in a busy shopping area. This is a plus for me for planning.
The day after I purchased, there was a sale on a larger unit for online rental only. I was allowed to switch and it was seamless, except the weather and a couple intermittent internet issues. Heidi is the property manager I have dealt with and she is awesome. Always smiling and professional. Inclement weather or not, she is there and always friendly and helpful. If there is a question she needed assistance with she sought out the response right away and did not keep me waiting.
The app is very user friendly. Public Storage has electronic access to entry and exit gates. Flatbeds are there for customers to utilize during the visit.
Public Storage also sells moving supplies.
I recommend Public Storage!
Heidi was phenomenal!! She exemplifies what customer service is and should be anywhere you go!! She went above and beyond to make my move in as smooth as possible.
Heidi was an excellent help thank you very much
Heidi was very polite and respectful. Had an amazing experienced when renting my storage unit.
Heidi was awesome. Great to deal with!!!
Heidi has assisted me with amazing service!!
First time customer. Heidi was fantastic.
She was very helpful and friendly!
Heidi was friendly and helpful!!!
Heidi gave me 5 star service! Thank you!
Heidi was great! Handled everything I needed.
Heidi really helped me out in a pinch. She gave exceptional customer service and lowered my monthly cost.
I have been storing my supplies while me and my boyfriend move in together officially. I am pleased to say that I have always had a pleasant experience here! There has been a few rare occasions where the gates were unavailable, but at that point we had already moved so we could just walk through the main entrance and gain access to our unit that way. Heidi was very kind, telling us where she will be around the building at that times, incase we need her for any reason. Top notch customer service!
Heidi had great customer service skills. She was nice, friendly and she definitely deserve raise!!!
Heidi was awesome at answering all of my questions, showed me the facility, up front with prices. Pleasant and friendly.
Ashly is amazing! Saved me lots of money because I lost my keys and she found them!
Came in today to down grade and everything went smooth. Ashly was great and saved me some money, so appreciative. Thabks Public Storage Mayfield heights
Great customer service from Heidi
Terry and Ashly were both very helpful.
Ashly was awesome! And provided excellent customer service!
Heidi very helpful courteous professional making you feel welcome and try to resolve issue
The property manager Ashly Is amazing and is very informative I wanted to down size but my wife wanted me to clean our previous unit. I had to go with my wife but Ashly showed me other units and was very helpful
Heidi was awesome very professional and kind.
Heidi is fantastic she's helped me so much and gave me my new unit tomorrow morning
Heidi provided exceptional customer service. She was professional, attentive, and made the entire experience smooth and stress-free. Truly appreciate her help!
I went to public storage of mayfield yesterday Ashly was very helpful and friendly in assisting me!
Ashly was very helpful and patient with us. She showed us a door closer to our unit which made bringing items in so easy. 5 star customer service.
I had such a great experience at this location thanks to Ashly. I was having issues getting into my unit and was honestly a little stressed, but she was patient & understanding and really took the time to help me figure everything out. She explained my account details clearly, answered all my questions, and made sure I felt comfortable before I left. Customer service like this is hard to come around these days. If you ever visit this location, Ashly will take care of you!!!!
Heidi is amazing shes the best she needs a promotion asap
Heidi has been such a help with navigating my space!!! 10/10 customer service
She was extremely helpful
Heidi is awesome. She helped me a lot with my unit
Heidi is amazing and was very helpful
Heidi was excellent, great storage sales lady
Heidi is the best person you guys have here at Public Storage! I love her she’s an asset to the team I have nothing but great things to say about her I feel safe and secure with her on the floor
Had spoken to Ashly and she helped tremendously. Was very transparent and efficient. Also made time to review any questions I had.
Stacy, Ashley and Rolando did an amazing job helping me brainstorm through a moving and storage crisis. Thank you so much to the team! 5 star customer service.
Heidi was very nice and helpful!
Got a lot of good help from Mike on my storage unit
Very cleaned & Heidi at Mayfield Heights location was very helpful & knowledgeable
Heidi is the best, very welcoming and makes me want to refer others here!!!
Heidi was very helpful and pleasant
Heidi was so sweet and helpful!
My experience was excellent! App is very easy to use. Heidi was great also.
Heidi was great! She is an asset to your company!
Heidi was amazing clean welcoming environment
Heidi gets 5 stars from me for her professionalism, her kindness and her help.
She was more than happy to show me how to get into my space and let me know when she is there if I need anything. Heidi just went above and beyond and is super friendly! Hang on to her ! Great employee!
Stacy is awesome. And the entire team is great
Clean and perfect location
Heidi was such a great help with this being my first time getting a storage unit , I would recommend this location to anyone !
Stacie and Heidi are great people. All has been good with the rental process.
Stacie was awesome! Very kind and understanding,
Stacie is an amazing women she is helpful!! Storage very nests and clean. I appreciate her help us!!! She is very understanding!!! Best work ever!!
Demetria was amazing! She was soooo helpful!!!!
Dametria was very professional and knowledgeable. Wonderful personality 😄
Demetria was so helpful today when we moved things into storage! Ashley was also so helpful when we were trying to secure a storage unit! They helped make what can be a stressful experience into a smooth one! Thank you so much!
Stacie has amazing customer service
Steve was amazing and so helpful! I needed to switch my unit and he made it so easy, and helped me get a good deal. The space is clean and climate controlled. I recommend.
Chante she was very helpful very polite
Very nice, professional and attentive
Excellent customer service. Very friendly! Chante was a great agent!
Shout out to Chante! There were some hiccups with our reservation (on our end) and she was so patient, helpful and understanding. Thank you so much Chante, you rock!
Steve was extremely helpful and very knowledgeable. He answered all my questions, gave me options and tried to find the best option to fit my situation. Assisted in sitting the app up and making sure I had access to the unit.
Chante was just wonderful setting up my mother with her new storage unit today!
Great customer service. Facility clean and well kept. I definitely will recommend.
Chante was very professional and knowledgeable about all public storage information I had. Thank you
Chante did a great job thank you so much
Chante was very pleasant.. cool and down to earth and very helpful.. enjoyed meeting her.. keep her around she’s good for the company.. keep up the good work girly..
We had a bit of a confusion with the size of the unit and Chante was more than happy to help us out and she was very understanding and patient, great to work with!
Chante was an amazing host, was punctual, and answered all my questions and concerns. I would highly recommend 👍
Steven was very patient with me and understanding about my situation and was super helpful.
Chante was great! She was kind and genuine. She made sure that the space we chose was right for us.
Chante was great service to me in my time of need for my first time of moving. Great service nice and clean space
Chante’ was very professional, knowledgeable , and consistent. She is a great asset to the company, I can see her in a higher role.
Chante was informative, knowledgeable, and very nice to work with!
I like that space too much. Affordable and easy to deal with. Steve is a friendly guy, helped me to get this done. Extremely recommended.
Chanté , great employee. She gave me a tour of the storage and Was very nice. She has great customer service services skills
Chante’ was very professional and knowledgeable I would recommend this location
Chante was very informative and helpful. Very knowledgeable.
Getting my new storage unit at Mayfield Heights location was very easy, quick and smooth. No issues. Great customer service in-person and on the phone.
Steven was very hospitable professional and he gave a five star experience. I recommend this location for anyone.
Chante has very good customer service and is very respectful and it’s a guy that works here that I don’t ever want to deal with if I come in and have this problem again
Chante is amazing. She gave us a tour and explained the process in great detail. She is extremely knowledgeable. The facility is new, clean, and updated. I highly recommend this location for your storage needs.
Facility was very nice, staff was helpful! Every question I had the gentleman at the counter was able to answer. Overall great experience!
We had the pleasure of interacting with Shay. She is a wonderful representative of the company! She gave us a tour, exhibited excellent professional knowledge and made us feel very comfortable with the process as a whole. Shay was a joy to meet!
I had such a friendly experience getting my moving supplies. Chante’ was very helpful and the place was very clean. Thank you so much.
Max was very helpful and made it easy to set up my account. Love the safe location and clean facility!
Public Storage in Mayfield is top notch! The customer service is great... Shay goes above and beyond for their customers. Wish it was like this for every customer facing business.
Max did a great job helping us
Steve gave me great service
Russ was great he helped although his shift was ending!!! Charlie she awesome too
Nice management and good prices! Fast to respond!
Wonderful experience, very nice and friendly!!!
Beautiful customer service
Great service, Charlee was a tremendous help and I would recommend this storage unit to anyone I know
Great customer services from Charley I appreciate it!!
Representative was wonderful!!!! 5 stars!!!
Awesome service from Max !
Russ provided me with excellant service. He took the time to explain the advantages, convenience, rules, regulations and accessibility. He is great!!
Well taken care of by Russ. Excellent customer service!!!
Russ was fantastic and very thorough
Charlie was very prompt and professional thank you I appreciate your help .
Hello I would like to complement Charlie on her beautiful introduction and helping me to deal with my problem of getting another unit. I like her, her knowledge and her expertise as well as her positive attitude that made me very comfortable and asking questions to help get my problem solved. Thank you.
Russ was professional and very helpful with the transfer of my storage unit. He made the process smooth gave me valuable information that will come in handy moving forward. And as an extra touch, he has a great sense of humor!!
Max &Charlie was very helpful,Kind,They both helped me with all my problems &needs,They both had a very Good attitude,Thank you!
Very nice and loving lady.
I had a great experience w/Russ @ Public Storage. He was both professional & personable towards me. He’s a keeper… hope you can find more like him.
Chyna was great! Very professional outstanding customer service.
Very professional and helpful. Extremely kind customer service.
Shauna was amazing! She went above and beyond to help me through the entire rental process!
Shawna was very helpful, professional, and nice! The facility is very clean and I love that it’s drive through.
Great experience. Shauna was wonderful!
Came in today and was helped by Chyna. She is the best and a amazing worker she made my move in so easy my first time ever having to store I highly recommend her and this location thanks Chyna
Just moved into my new unit. Chyna was amazing. Easy move in. Chyna helped us set up everything. The building nice and clean. Thank you
The facility is pretty clean and they had a good amount of carts for customer use. I only had my things there for two days and did have an issue the lock situation but it was quickly fixed by management. Overall I would rent here again and would recommend for short or long-term stays.
Storage space clean. Easy set up with the manager. Chyna was very helpful and nice. Thank you. Safe and clean place
My experience getting started with a space here has been so easy and seamless. Chyna was very thorough and helpful throughout it all. The space is so clean and feels very secure. She is very communicative and makes sure that they are available and ready to help with anything every step of the way even as a recurring member!
Chyna was very professional and courteous She made my transaction very smooth I was in and out within 10 minutes, she is very efficient and always stayed with a smile on her face.
My experience with public storage was excellent, Chyna has the best customer service and she answered all my questions and her vibe is beautiful , I would recommend this place to anyone, and it is very clean, love it. Chyna is the best.
My experience with Public Storage has been great so far! Chyna is wonderful and was able to assist me with my storage space!
Tell me you’re an adult without telling me you’re an adult, I’ll go first. Words can’t describe how excited this new storage unit made me. I am accustomed to everything being more difficult than it needs to be, but not this place. We walked in on a Sunday and had our new unit packed up in 20 minutes. Chyna is beyond friendly and helpful and the indoor loading area and free loading carts really are so nice to have. Really love this place y’all made my week thank you!
I have NEVER had a more pleasurable customer service experience than I did when I was assisted by Chyna the manager at the Mayfield Heights location!!!!!
She FULLY embodied every bit of competence, integrity, and most importantly…. kindness. I would voluntarily recommend Public Storage and the Chyna experience to any and everyone!!!
I just want to say how clean and convenient this location is! And the building has an easy layout to navigate. Chyna has been the best. She was helpful in getting me situated when I first arrived to put things into my storage unit. She is easy to talk to and very approachable and knowledgeable about the property!
I just signed up for a storage unit here yesterday, and I’ve had plenty of storage units in the past, but this one seems to be one of the best! The car drop off with the carts was a godsend! Chyna got me all set up and on my way in 5 minutes. I am loving this place already!
I had the best experience with China today she is so nice and sweet she really care for her customers thank you so much China!
I was having a moment of existential dread in dealing with my storage unit and Chyna saved me from myself! Kindness and good customer service goes a LONG way. I really appreciated her help with an issue I was having. Everything is good in the world once more.
I just recently rented a storage space here and Chyna made my experience very easy. She was professional, sweet, accommodating and wanted to make sure I was happy. If you need a storage unit please go see Chyna over at the golden gate location.
Thank you Chyna! You were absolutely amazing! Your customer service is top tier and you helped me through my process. It’s never easy moving but you made it easy for me . Thanks again !
Chyna Was Extremely Helpful And Has A Huge Amount Of Patience. Her Customer Service Is Really Great. She Helped Us With Any Questions And Concerns That We Had. We Need More Representatives Like Her Around!
Chyna is FANTASTIC! She made the entire process fast and easy. Chyna is very professional, kind, and a Pleasure to work with! Public Storage is lucky to have her!!!
Chyna was super helpful upgrading my storage unit last week. It was a very quick and seamless process!
Very awesome experience. The best customer service. Doing business with this company is the best.
Amazing. How professional! Chyna was incredibly helpful. I’m telling everyone I know!
I had a great experience at Public Storage. Antoinette a great resource and was extremely helpful.
Chyna was amazing to work with. Showed me the unit I wanted and explained everything I needed to know. The building is very clean and so is the rental unit. Chyna was a real pleasure to work with. Thank you for all your help.
I was helped by Chyna at the Mayfield location. Chyna was very pleasant and professional. She got me squared away quickly. I recommend this location. Thank you Chyna.
Pam was an absolute gem! She has been incredibly prompt and helpful with the entire application process. I came in with several questions, and she answered them so seamlessly! I ended up bringing my son with me, and she was very engaged with the both of us!
Facility is still getting some finishing touches, but the building is very clean! Very reasonable prices! I'm very impressed!
Clean, safe and convenient. Chyna is phenomenal and was so helpful to us when signing up to rent our unit! Would definitely use this place again.
Pam was great. Helped me get the prefect size and location in the building.
Pamela was great from the beginning. Very warm and friendly, that made all the difference to me. She advised me I had options for reserving a unit, could do in the office, on line or by phone...on line seemed the best way and saved me money. As I was moving in, Pamela always found a way to greet me and ask if there was anything she could. The only negative...she did not help me unload the car. Great experience...love this Public Storage location.
Chyna is the best! Made the process super easy and helped me find my space.
Chyna was very pleasant & helpful & walked me through the entire process she’s very friendly
Chyna was very helpful, and walked me through the whole process since I was a first time customer