Beautiful customer service
Great service, Charlee was a tremendous help and I would recommend this storage unit to anyone I know
Great customer services from Charley I appreciate it!!
I have had a unit here for a few months and I love it due to the location and I know it is newly built. I’ve noticed the garage doors are broken frequently, you have to park outside or bag in and out. Also, a few days ago i seen a roach near my unit… I’m not sure what’s going on but it needs to be addressed
Representative was wonderful!!!! 5 stars!!!
Awesome service from Max !
Russ provided me with excellant service. He took the time to explain the advantages, convenience, rules, regulations and accessibility. He is great!!
Russ did a great job thank you so much
Well taken care of by Russ. Excellent customer service!!!
Russ was fantastic and very thorough
Charlie was very prompt and professional thank you I appreciate your help .
Hello I would like to complement Charlie on her beautiful introduction and helping me to deal with my problem of getting another unit. I like her, her knowledge and her expertise as well as her positive attitude that made me very comfortable and asking questions to help get my problem solved. Thank you.
Russ was professional and very helpful with the transfer of my storage unit. He made the process smooth gave me valuable information that will come in handy moving forward. And as an extra touch, he has a great sense of humor!!
Max &Charlie was very helpful,Kind,They both helped me with all my problems &needs,They both had a very Good attitude,Thank you!
Very nice and loving lady.
I had a great experience w/Russ @ Public Storage. He was both professional & personable towards me. He’s a keeper… hope you can find more like him.
Chyna was great! Very professional outstanding customer service.
Very professional and helpful. Extremely kind customer service.
Shauna was amazing! She went above and beyond to help me through the entire rental process!
Shawna was very helpful, professional, and nice! The facility is very clean and I love that it’s drive through.
Great experience. Shauna was wonderful!
Came in today and was helped by Chyna. She is the best and a amazing worker she made my move in so easy my first time ever having to store I highly recommend her and this location thanks Chyna
Just moved into my new unit. Chyna was amazing. Easy move in. Chyna helped us set up everything. The building nice and clean. Thank you
The facility is pretty clean and they had a good amount of carts for customer use. I only had my things there for two days and did have an issue the lock situation but it was quickly fixed by management. Overall I would rent here again and would recommend for short or long-term stays.
Storage space clean. Easy set up with the manager. Chyna was very helpful and nice. Thank you. Safe and clean place
My experience getting started with a space here has been so easy and seamless. Chyna was very thorough and helpful throughout it all. The space is so clean and feels very secure. She is very communicative and makes sure that they are available and ready to help with anything every step of the way even as a recurring member!
Chyna was very professional and courteous She made my transaction very smooth I was in and out within 10 minutes, she is very efficient and always stayed with a smile on her face.
My experience with public storage was excellent, Chyna has the best customer service and she answered all my questions and her vibe is beautiful , I would recommend this place to anyone, and it is very clean, love it. Chyna is the best.
My experience with Public Storage has been great so far! Chyna is wonderful and was able to assist me with my storage space!
Tell me you’re an adult without telling me you’re an adult, I’ll go first. Words can’t describe how excited this new storage unit made me. I am accustomed to everything being more difficult than it needs to be, but not this place. We walked in on a Sunday and had our new unit packed up in 20 minutes. Chyna is beyond friendly and helpful and the indoor loading area and free loading carts really are so nice to have. Really love this place y’all made my week thank you!
I have NEVER had a more pleasurable customer service experience than I did when I was assisted by Chyna the manager at the Mayfield Heights location!!!!!
She FULLY embodied every bit of competence, integrity, and most importantly…. kindness. I would voluntarily recommend Public Storage and the Chyna experience to any and everyone!!!
I just want to say how clean and convenient this location is! And the building has an easy layout to navigate. Chyna has been the best. She was helpful in getting me situated when I first arrived to put things into my storage unit. She is easy to talk to and very approachable and knowledgeable about the property!
I just signed up for a storage unit here yesterday, and I’ve had plenty of storage units in the past, but this one seems to be one of the best! The car drop off with the carts was a godsend! Chyna got me all set up and on my way in 5 minutes. I am loving this place already!
I had the best experience with China today she is so nice and sweet she really care for her customers thank you so much China!
I was having a moment of existential dread in dealing with my storage unit and Chyna saved me from myself! Kindness and good customer service goes a LONG way. I really appreciated her help with an issue I was having. Everything is good in the world once more.
I just recently rented a storage space here and Chyna made my experience very easy. She was professional, sweet, accommodating and wanted to make sure I was happy. If you need a storage unit please go see Chyna over at the golden gate location.
Thank you Chyna! You were absolutely amazing! Your customer service is top tier and you helped me through my process. It’s never easy moving but you made it easy for me . Thanks again !
Chyna Was Extremely Helpful And Has A Huge Amount Of Patience. Her Customer Service Is Really Great. She Helped Us With Any Questions And Concerns That We Had. We Need More Representatives Like Her Around!
Chyna is FANTASTIC! She made the entire process fast and easy. Chyna is very professional, kind, and a Pleasure to work with! Public Storage is lucky to have her!!!
Chyna was super helpful upgrading my storage unit last week. It was a very quick and seamless process!
Very awesome experience. The best customer service. Doing business with this company is the best.
Amazing. How professional! Chyna was incredibly helpful. I’m telling everyone I know!
I had a great experience at Public Storage. Antoinette a great resource and was extremely helpful.
Chyna was amazing to work with. Showed me the unit I wanted and explained everything I needed to know. The building is very clean and so is the rental unit. Chyna was a real pleasure to work with. Thank you for all your help.
I was helped by Chyna at the Mayfield location. Chyna was very pleasant and professional. She got me squared away quickly. I recommend this location. Thank you Chyna.
If I could rate zero stars I would. Worst customer service I’ve ever had to experience. Office is very seldom open and no one answers the phone. Office was supposed to open at 9:30 doors are locked, 15 minutes on hold to be directed to a call center. Supposedly there is drive in service but for some reason it’s alway unavailable. From the floor being resurfaced, tractor trailers blocking the entrance to cargo trucks blocking the whole drive through lane. This place isn’t even worth the $1 move in special. I’ve wasted half of my day trying to get into my unit and still haven’t been able to gain access. What’s even sadder is one of the owners was actually on site today and could care less about getting people to move so others could gain access. This place is a joke!!!! When the owner doesn’t care who does
A little shady with the fine print and stipulations when it comes to renting a space, not being able to provide your own lock and being forced to shell out for their unnecessarily expensive one is a bit off-putting, and the hours could always better, but all-in-all it's a nice clean facility. It has a drive-in area which allows you to unload your stuff conviently and it appears to be well lit with plenty of carts to transport your stuff. The price is a bit more reasonable compared to the competition, but with Month to Month ya never know. Thank you Public Storage
Pam was an absolute gem! She has been incredibly prompt and helpful with the entire application process. I came in with several questions, and she answered them so seamlessly! I ended up bringing my son with me, and she was very engaged with the both of us!
Facility is still getting some finishing touches, but the building is very clean! Very reasonable prices! I'm very impressed!
Clean, safe and convenient. Chyna is phenomenal and was so helpful to us when signing up to rent our unit! Would definitely use this place again.
Pam was great. Helped me get the prefect size and location in the building.
Pamela was great from the beginning. Very warm and friendly, that made all the difference to me. She advised me I had options for reserving a unit, could do in the office, on line or by phone...on line seemed the best way and saved me money. As I was moving in, Pamela always found a way to greet me and ask if there was anything she could. The only negative...she did not help me unload the car. Great experience...love this Public Storage location.
Chyna is the best! Made the process super easy and helped me find my space.
Chyna was very pleasant & helpful & walked me through the entire process she’s very friendly
Chyna was very helpful, and walked me through the whole process since I was a first time customer