We have used multiple storage areas at this location over the last 10 years and haven't had any issues. Units are clean and staff are great to work with.
Heather did an amazing job. Got me in a large unit at an amazing price.
Heather was very helpful, awesome service
Heather was absolutely wonderful to deal with, kind and understanding, and got me all taken care of with a great unit
Thanks Heather
Heather at the desk was great. Patiently got me through first day of rental. Solved several questions concerning APP.
I have been renting from Public Storage for just about a year now and have never had any issues. Today I came to my unit to find that someone has attempted to break in it so I went to the front desk to let Heather know and she was extremely helpful in noting it in my account and she also helped me sign for the app which is really awesome.
Heather was very helpful and caring. She took the time needed to answer my questions
Nice, clean facility and excellent customer service!
I worked with Heather and she was very helpful and friendly.
Would recommend this location to anyone!
Heather was so helpful! This a wonderful place to store some things.
Heather is awesome and helped me greatly 😄
Service was quick and friendly!
Heather was very helpful and friendly!
Heather had great service here or suggest everybody to come here
Excellent service from Heather!!
Heather was super knowledgeable and very helpful with finding us the right space for our storage needs. She made the signup process quick and smooth, and explained everything we needed to know.
Amazing storage unit, Heather does an awesome job at keeping the facilities clean and assisting with any issues that may arrise on top of her day to day duties. Thanks Heather for making this such a pleasant experience!! 😊
Heather was very helpful.
Yasi was very helpful and helped me look at and find units despite being near their closing time and she showed me multiple units and I am happy with the price I am paying
Very good. I have two units,and find the area safe and staff responsive.
Great service. Made everything simple and easy
She was so helpful and didn’t mind take us out to look at the unit
Awesome facility, close to everything, and very helpful staff
Heather is very nice and very helpful. Units are always clean and secure. Highly recommended
The service is always good lady at the front is helpful and good at explain the payment process.
Heather was amazing and so helpful!! Decent storage for a good price
Arlene is wonderful! Always friendly and willing to help with any questions or issues. I have been with Public Storage for many years and Arlene is one of the main reasons I stay at this location.
Head she is a good employee best and the best she helped me a lot
I called to ask about prices and sizing and I spoke with Heather. She was very helpful with all my questions!
Heather was great to work with!
Very affordable units compared to all others I seen. Mary the store manager was very polite and helped all she could to get me in. Low cost, clean, convenient location.
NOT!!!! I left a bad review and someone within the company changed it to what you see above now. I was late on my storage rent by maybe 10 days. I been working with corperate customer service and they accepted my payments and advised me to clean up the small balance by 7/27/24. The workers and manager couldn't wait to take advantage of 70,000.00 worth of belongings they auctioned all off on the 24th when I still had 3 days. Once I brought that to their attention alot of unprofessional things are going on with them. I found out from the city their is a serious theft p er oblem going on there. I have nothing left , I didn't know what to do
Heather is great every time I come in. She's a keeper.
Love the service and the people. Wish there's more than 5 stars! 😊
Heather was very nice and will be back for the services
Ben and Heather are amazing
Absolutely the best customer service from Heather. She is so sweet and knowledgeable.
Fast and amazing. Calm and very helpful. Thank you
Great experience and the customer service is great
I love her she was amazing help! Very kinda and over did her job!!!
Thank you Heather ♥️
Ron was Great , thank you Ron!
Very helpful staff, Heather helped me solve an issue with my monthly payments. Overall great experience using the storage unit.
I came here look for a unit today, I had an employee named Heather help me find units within my price range. She walked me to a few units to help me find which one I liked better. She then showed me how to properly use the lock for my unit, and how to punch in my code for the gate. Before I left she asked me if I had the Public Storage app then showed me how to use it when I need to, I appreciate her hard dedication to her job to ensure that her customer are happy with they're storage. She has outstanding customer service and a positive vibe. I will definitely refer my friends.
Heather was great very nice and helped us understand the prices
Mr. Ron is very helpful and any issues or problems always friendly and helps resolves problem
Very fast easy and convenient process online! Moving in, onsite Staff very friendly and helpful. Would definitely recommend!
Fui por un espacio hoy y Anna me ayudó mucho. Ella es muy profesional y amable. Está lugar es muy limpio. Si ustedes necesitan un espacio por un buen precio y cerca al I-71, está lugar es por ustedes!
The staff Mr.Ron is one of the most kind and friendly gentleman I’ve ever met.
The attendant Carlito has been a great help and outstanding gentleman.
Ben and Reade were very courteous and helpful. They care about the customer.
Carlito helped us get a good storage for us :)
This place is a scam. They secretly add fees and late charges even tho error was on their end. I have been with them for 8 months and only missed one payment by 1 day and that late payment turned from 22.00 to 1115.00 and my property is up for auction I tried reaching out to the distric manager because I was told he was the only one who could help me he never returned my call all my payments where on time yet my property is still getting sold I’d stay far away from this place.
Carlitos was so great at helping me get my units set up and made the process seamless!
Carlito embodied excellent service today. Very professional attitude and was helpful and courteous. He’s both a gentleman and a scholar.
Carlito was excellent. He was very knowledgeable and helpful.
Carlito was greater than hes literally the best one
Ron was very helpful opening the gate for me.
Steve helped me out today first time getting a unit he helped step by step would recommend!
Carlito the man. Public storage was great to me
Keegan and Carlito were extremely helpful to me. I appreciate everything they have done. Highly recommended facility.
I am so glad I decided to put my belongings in storage at this location. It’s is so hard to find great customer service that is memorable. Carlito not only offered knowledge about the facility and what would work best for my situation but he was patience with myself and my elderly mother. My mom no longer can live in the house by herself and she now stays with me so we had to put some of her sentimental items away in storage. Carlito please keep up the amazing work and I hope the manager of this location realize how valuable you are for this location. God bless you Carlito and your future. I will be recommending Public Storage at the Cooke Road location to all of my friends and family.
Tina was super helpful and friendly! My visit was quick and easy.
Shout out to Mr. Ron for the help! Highly recommended!
Carlito was a excellent individual to help us out !!!! Amazing job
Ron was very helpful very nice to meet him what do business with them again?
I’ve had my unit broken into 3 times in 5 years. Definitely would not store anything of value there.
Keigan was very helpful and answered all my questions
My husband and I’s unit was broken into earlier this month (February 2024). We had recently moved and got the unit for extra storage during the transition. About half of the items in our unit were stolen when it was broken into. Many keepsakes and valuables collected from over the years were taken by complete strangers. The unit directly next to ours was also broken into. The locks were cut right off from the exterior door. The staff at this location did little to help us, and we have since filed a police report and insurance claim for what we have lost. One staff member even said something along the lines of “these things happen” with the disclaimer that he was not trying to make our situation seem less serious… Be warned if you choose to rent a storage unit at this location. It would appear that the staff managing this location consider break ins part of normal operations.
Ron was a great person to work with... he is very efficient and very helpful... knows what he is doing
Carleton was a great help! Got my issues taken care no problem.
Me and my boyfriend had to move and was helped by Carlito who was respectful and helpful it was our first time using public storage would recommend
Terrible! Sold me faulty uniy!!!the door does not open. Several times had to have assistanceopening to even get in there now Im noticing noone there at office and its cold, gas is high for me runnning back and forth wasting gas.no answer via phone left several messages. Dont rent from here!
Ron is a great help. Three times he helped me ot when I ha trouble accessing my stuff. ( bum led)
Had a very positive experience with Connie and carlito
Keigan and Anne were amazing. Very nice and courteous. 10/10 would recommend them for all your storage needs
Location Cooke Rd Columbus,Oh
Was helping a friend move and had a rep there by the name Carlito who made the situation real easy and comfortable. He was very pleasant and knowledgeable. Helped my friend pick the correct unit based on what they needed
Carlito and Kathy were very helpful. We got the unit we wanted and needed and fast. Great service.
Broke my key and got a lock cut same day. So thankful I was lucky to be there when they were able to accommodate.
My unit was broken into and I lost about 700 dollars worth of tools. The security was clearly negligent and I'd like to back up the previous review about the lack of promised security. The insurance is a joke.
Margie was amazing and let me get my work completed on a newly owned PS property
Highly recommend seeing her!
If you need good storage service. Go somewhere else. They don’t have a bathroom. Trash. Or a sink. The customer service is absolutely horrible. I need to speak to their legal team and GM or DM. This isn’t a safe place to store or move things. I’ve been robbed and I am almost certain it was an inside job. Awful awful experience. Save yourself.
If you enjoy having things stolen from your storage unit and also not having access with nobody on-site to help you this is the storage unit for you.
Absolutely Terrible on all levels. unit has been broken into three times. Website says secure with cameras and security. Absolutely not true. No security and not even any employees on the premises. The door is broken and they refuse to put me in a different unit or give me a refund. It’s absolutely the worst experience and not one person has been helpful or even remotely kind about the lack of security and the break ins. They laughed and said it was not their problem. Front gate has broken several times, with out any employees here to deter break ins.
Customer service was excellent. All of my questions were answered quickly and thoroughly! Reasonable prices as well
Had two break ins two months in a row. Fighting tooth and nail with the insurance company just to get compensated for the first break in. In this time, they nearly doubled the rent without personally notifying me. They can call or send an email when it’s time to pay, but send a paper letter to my last known address stating that my unit rent will increase🤔🤔🤔. Minus two stars!!!
Thank you so much for the help. I really appreciate it. Mary and Jacob are great.
Manager Jacob was great, really easy getting things set up!
Good service and convenient location.
This is my 3rd revision of this post “simply” because things keep going wrong. They give you the wrong gate code in the lease so you can’t get in, arrive to unload stuff before I have picked up my lock and passcode, no one was there even after waiting on a TUESDAY at 1:30pm-2:00pm and no one was in the office, it’s like they don’t care. Halfway through my lease without notice my lock as gone and the entire mechanism on the door was changed, I can’t even get to my stuff and don’t even know if it is in there anymore. This is the worst experience I’ve ever had with any storage facility and their job is literally no work, if there were an option for 0 stars, that’s what they would get.
Jacob was so helpful & amazing! He has fantastic customer service and made my experience quick, easy, & affordable.
Good place to store, Good prices, and very good people overlooking and representing this Business. Thank you.
Jacob and Mary was amazing and their customer service was perfect and made me feel comfortable like I was family. Definitely recommend them to anyone
Best place to watch trains!
Since the first time I got a unit with this company, the employee has gone above and beyond the call of duty and offered helpful first month savings and even a newer lock than the one I had purchased which had a key falling apart to it. I would recommend this company to anyone in a transition in life. I just hope mine ends soon. Thanks Simply Storage!
Jacob and Mary were the best. Helped in out in a pinch and were super quick above it. Jacob even kept my phone for me when I left it in his car!
Wonderful, helpful, and informative showing me the facility. Awesome to see they have a military discount. Mary was wonderful!
Mary was so helpful with getting me the right unit for me! There were some problems with the dimensions at first, but it was all sorted out.
Nobody knows how to rent a unit better than Mary does! Best service I've had in ages!!!! Thanks Mary for your exceptional service!!!!
Mary is a great manager. Need more people like her.
Mary is the most amazing lady I've ever dealt with. It was an easy process when I moved in months ago and the grounds are always kept clean whenever I come in. Mary ALWAYS goes above and beyond for a big facility in a not so good area and deserves one heck of a raise. Please acknowledge this and give this woman the raise she deserves!!!!!
I won a storage auction here, items had been rearranged and moved to another unit with large trash, manager claimed "theft" but I am very suspicious. No investigation in any way... giant waste of my time, I need the general manager to contact me.
Mary went out of her way to open the office a little early so that I could make my payment before going to work. She is always friendly and courteous.
I can't give any stars to this place. They will rip you off and good luck with customer service. They charged me and THEN informed me I needed a certain amount of insurance before being allowed to access the rental and finalize the deal. I didn't get the insurance, never signed documents but they refused to refund my money, nor would the "manager" ever call me back. They give storage unit places a bad reputation.
Amazing place Mary was super I couldn't of asked for a better person to help me. Mary was very nice and friendly, she answered all my questions and was so patient with my children. I recommend this place to all my friends and family for their storage needs.
Mary did a great job helping me find an appropriate unit for my belongings and getting everything squared away quickly so I could get my things in ASAP like I needed.
Mary is very kind and professional. Will go above and beyond to help.
This is the second time I have gotten a storage unit here. Everyone is so nice and polite. Corey the assistant manager is who helped me today, and he was very professional and courteous. At the same time making me feel like a friend. I will definitely be recommending simply self storage, Corey, and the rest of their team to my friends and family. Thank you for everything today.
Appearance isn't anything to get excited about. The units are clean and big and rodent free. You have 71 on one side and the active rail road tracks on the other. It may be a little tricky at first to find. Just keep going up the small hill OVER the railroad tracks and it'll be right there on your left. The ONLY thing I didn't care for is anyone could just climb the fence and get to popping locks (even though they are changing to the kind inside the door) and communication could use some work.
Very friendly! Mary at the desk is amazing! Helped us get us all squared away!
The front desk woman (Mary) was really friendly and answered all my questions. Very helpful
Corey was very helpful and professional.
Mary was polite, professional, and very helpful.
Cory was best person I could get storage from
Showed up on a Saturday morning to move out, no one was in the office at Clintonville location. I had called several times the week before my move out with questions regarding cancelling the lease. Not one time was the phone answered or did I receive a call back. Waited 2 hours on that Saturday morning for someone to come in the office, still nothing. After visiting my unit, drove around property looking for a site manager, still nothing. Have called several times this week and left several messages, still nothing. No call backs, nothing. This place is absolutely unprofessional.
Pretty easy process. Staff is really helpful. A little pricey compared to others I’ve been to but still relatively affordable.
Super helpful!! Chasity at the front desk was so sweet!!
Made a reservation for a 10x15 and confirmed it when they called me. Got there and they assigned me to a unit already sold w a lock on it. Then give me a new unit that is a 5x10 which isn’t what I reserved. Then he tells me they don’t have my reserved unit but they have a 10x20. I say ok I’ll take that at my reserved price for a 10x15 at $197. They refuse to honor it. I call reg mgr and got no response. Called corp and got no response. Told them to cancel lease and refund charges. Receipt they gave me of voided check instead of a credit card refund receipt. Beware of bait and switch tactics.
Karen did a great job straightening up the mess that the previous manager left. Thanks again, Steve H
I had such a wonderful experience with Simply Storage in Clintonville! Chasity helped me every step of the way, making everything as smooth as possible not to mention was such a sweetheart!!! I’m so happy inchoate Simply Storage for my first storage unit renting experience- Will definitely be recommending to anyone looking for storage!! :)
I’ve never rented a storage unit before and this place had amazing rates compared to others in my area. Ray in the office was very friendly and helpful answering my questions and getting everything set up (I had some trouble getting the website to load certain pages when I signed up).
Ray really made my day by finding me a great unit and deal. Thank you very much.
Ray was so very helpful and great customer service!
Ray was extremely helpful in getting my unit set up! He is very knowledgeable and deserves a raise!
Ray was a great help. Glad to have a new unit here
It's OK but got a stuck back there when the train stopped before
This was the 4th unit I've rented here over the last 13 years or so. I've never had a bad experience and Sylvia (the office attendant) was very helpful, knowledgeable and pleasant. I would not hesitate to recommend them to a friend.
My experience at simply self storage i was unsatisfied. lack of professionalism. No interest in my service or conversation. on board no security or protection after hour. hard to pack or unpack in the dark. not a friendly or a clean environment to visit or use.
Private secure discrete location awesome staff convenient hours go online or stop by to rent your storage today
Tried getting a hold of them for the last 4 days. Got my stuff out and want to close my account. Rep said she'd call me back in 20 minutes, that was yesterday 😑 terrible communication
Customer service resolved a miscommunication within 24 hours. Highly responsive.
Mary gave me 5 star service
Many negatives about this place. The woman behind the counter was really disinterested and didn't seem to want to help me. Then the kicker.....she actually said, "if it were me, I wouldn't rent here because there's a lot of break ins." I was shocked she would tell me this. I thanked her for her honesty and left. I did find another facility. Very impressive and the manager was awesome. No comparison. Avoid Simply Storage.