Public Storage Self-Storage Units at 1561 Brittain Road, Akron, OH

A great place off the beating path, awesome and organized staff. Anna was both knowledgeable and super helpful.

Anna was very helpful and found a way to keep me in the budget I needed’ even after being given wrong info she helped me

I truly felt like every customer service. Representative that I interact with was reply a little very polite. Knew their procedure was very understanding about what was going on. Such beautiful people at 1561 Britain road public storage.

Vanessa helped me download the app Thank you

Fantastic experience!

They actually have humans at the desk and 10'30' units unlike some other places here...

10/10 I was in a pinch and they helped me out and they were so kind and I would highly recommend anyone to go there if you need somewhere to quickly put all your stuff.

Wonderful Experience!!! The facility was immaculate, staff was very kind!! Will do business with again ⭐️⭐️⭐️⭐️⭐️

She was great

Vanessa is extremely nice and just humble . She is understanding and works with her customers. I’ve had nothing but great experiences with Vanessa ‼️❤️😊

Great Customer service! The lady in the office was really nice and made renting a storage an easy process. Thanks Public Storage

She was very helpful and went out of her way to help explain everything to us. Very happy with our choice to come here. Plus they just put in a new security fence and doors

The property manager Vanessa has always been a big help at both the brittian road and wadsworth locations and is a great asset to the company,always a pleasure dealing with her

We had a great experience with Anna! She was very helpful and gave us all the information we needed to know!

Thanks anna you were a great help and super friendly

Vanessa did a great job finding a suitable solution to our storage needs. She was really personable and made the process easy.

It literally had their stuff being redone in the middle of the day to where we had to drive big giant holes

Vanessa is very professional and has been kind to my family. My items are stored at this facility, it is clean and safe. Thank you again!

My agent was wonderful very nice and professional. Showed me a unit prior to renting. Explained everything to me and answered all my questions.

This particular location has been nothing but a pain when dealing with payments or information requests. Often regarded as the 800lb gorilla in the industry, Public Storage does not offer transparency or a modicum of assistance in getting critical issues such as payments or unit care taken care of. This particular location has been in disrepair for years and is only now receiving maintenance, for example. The physical gorilla that sits behind the counter of this location is also by far one of the rudest clerks I have ever dealt with: she frequently interrupts me or my clients, speaking over us and repeating the few limited lines she’s obviously rehearsed to shut people down. The attitude she gives others also leaves much to be desired: when one approaches you for help, you do not talk down to them. She’s an expert in this field and I can only assume she was granted this position by nepotism or eating the previous clerk who maintained the property. We have lodged several complaints with this company and nothing has changed, so we’re making our grievances known publicly before lodging a complaint with the BBB. Should you need to store anything of value to you? Avoid this location and this company best you can. They often raise the rent without taking care of the business, property, or customers, letting cracks form in relationships, the foundation of their parking lots, and the very roofs of the buildings they gouge you with for rent each month. Their automated system is broken, their Internet infrastructure is unreliable, and their quality in customer care is garbage. Find a better storage solution with a company like A1 storage or Uhaul when available, please. Please make an informed decision and do not give these your hard earned money.

Terri the new property manager really helped me out with my billing. Attentive, punctual and friendly! I recommend this place!!

Great place easy access and quiet pla e to store your things!

I have been trying to reach management for months. There has been so much damage done to the outside and inside of the building. My entire unit is destroyed yet they won't answer and im locked out so I just keep paying in hopes that I can get through to management and that my One box of family pictures and momentos might still possibly be OK but with as destroyed as everything else is, I don't believe it is if someone could please reach back out. That would be great. I just got a message that they're adding a lean fee to my account even though I'm only one month behind. And also charging me For improvements to the building, but it's a little late all of my things I have been paying multiple hundreds of dollars for a month are destroyed And I have ended up in the hospital with ecoli The last 3 times I have touched anything in that unit.😭😭😭😭😭

Terry was very helpful and friendly. She was quick and responsive to my issues. Definitely a pleasant experience with the customer service side of things.

Great place for our stuff while we move into our new apt

Vanessa is awesome she is so detail-oriented and always makes my experience way more than sufficient

Great place

Staff has always been available and willing to help. Vanessa has been such a great help with any issues that have arose for me.

Made a reservation for an inside climate controlled unit. When I got to facility was told they only had outside units left. When I asked how was I able to make a reservation for an inside unit if they don’t have it I was told it’s first come first serve. That defeats the purpose of making a reservation. Looked at the availability outside unit and when the door opened there was roaches in it. Not even making this up smh. Was then asked if I would want to make another reserve for something else.

Cathy was excellent and extremely helpful and friendly. Made the whole process much smoother.

The associate name Cathy was a tremendous help. She took the time to explain every step of the renting process. So very helpful. Definitely recommend this place as well as speaking with Cathy.

It's a Great Place for Storage

Great place to rent storage, the manager is nice but won't take any dumping of trash on the property.