Public Storage Self-Storage Units at 1561 Brittain Road, Akron, OH

I had a great experience with Vanessa as she was a great help with straightening a account issue,

Vanessa is awesome!

It was good experience

Fantastic experience. Anna was awesome. The new rent by phone policy really helped us out. I wouldn't store my classic car anywhere else. Thanks public storage !!!!

Vanessa was amazing!!

Vanessa is awesome!

Highly recommend this place! Clean, safe, and very friendly and capable management. The app makes entry and payment super easy as well.

Anna is very sweet and she explains how the storage unit works and she is very loving and she has really made my first storage unit situation very easy and I really appreciate her and I have really understood everything she has said to me I will recommend everyone to ask for Anna.

I’ve been with Public Storage for a while now and they are a clean and safe and very hands on professional company to have your valuables stored at hands down! Keep up the great work!

Vanessa was awesome..the most helpful and polite person I have ever met..wish all employees everywhere was more like her..I would give her and her and public storage 10stars if I could..

I love Public Storage! The property I rent with them is in a good location and is very well kept. The best part is that they have an office with staff that are there to help you in renting, payments and anything else you need. Vanessa is a staff person there and she was friendly and helpful from the start and continues to be. Vanessa is a great person to have representing Public Storage. It is so nice to be able to go to your storage unit knowing someone is there if you need something. I’ve rented storage units from a number of well known storage companies and have not been happy with the way they handle the storage units and their impersonal relations to their customers, as they are non-existent. There is no one present and you are stuck with phone prompts and communicating with a computer. I highly recommend Public Storage. FIVE STARS!!

Truly appreciate Vanessa’s help with everything she has done for our family. So helpful. And we are extremely grateful! She’s awesome!!

Could use some landscaping but staff are nice. Alot of trash floating around and nails or screws in your tires every other trip. Everything is over grown and looks like crap. They must of seen my review. They have cleaned up all trash and over grown brush. They painted every building and resealed the parking lot. Place looks great now.

Smooth transaction staff very friendly and helpful

They work with you. Good people. Honest.

It's very different from when I had a unit there. Hours changed

The lady at the front desk was very nice, helped us through everything, clean place, very detailed, orientated, above and beyond perfect experience 10/10

Anna was incredibly helpful upgrading our unit. It was simple, quick, and painless. The unit was clean and exactly what we need.

Terry was so nice she really help me so much we need more people like her she was a doll

Thanks Anna for all your help!! My reservation didn’t come up for the price it showed online and she fixed it for me and I ended up getting a better deal because I came to the site to complete my reservation. I love a discount especially if when trying to save while moving!! :)

Good service

Fairly priced storage place, does have indoor/climate controlled options. The lady on site was very knowledgeable and helpful. This was my first time using/needing a storage unit. She made sure I understood the whole process and wrote my codes/information down for me. She literally went over everything with me. Highly recommend this place for your storage needs, would suggest to start your reservation online. I was able to reserve a unit and get a good deal this way. It ended up being the last inside unit of the size I needed on deal available. If I would not have reserved it prior online, probably wouldn't have got it or the deal. (To the lady working, sorry this came in a bit late! Lol) Will update with photos next time I am there.

A great place off the beating path, awesome and organized staff. Anna was both knowledgeable and super helpful.

Anna was very helpful and found a way to keep me in the budget I needed’ even after being given wrong info she helped me

I truly felt like every customer service. Representative that I interact with was reply a little very polite. Knew their procedure was very understanding about what was going on. Such beautiful people at 1561 Britain road public storage.

Vanessa helped me download the app Thank you

Fantastic experience!

They actually have humans at the desk and 10'30' units unlike some other places here...

10/10 I was in a pinch and they helped me out and they were so kind and I would highly recommend anyone to go there if you need somewhere to quickly put all your stuff.

Wonderful Experience!!! The facility was immaculate, staff was very kind!! Will do business with again ⭐️⭐️⭐️⭐️⭐️

She was great

Vanessa is extremely nice and just humble . She is understanding and works with her customers. I’ve had nothing but great experiences with Vanessa ‼️❤️😊

Great Customer service! The lady in the office was really nice and made renting a storage an easy process. Thanks Public Storage

She was very helpful and went out of her way to help explain everything to us. Very happy with our choice to come here. Plus they just put in a new security fence and doors

The property manager Vanessa has always been a big help at both the brittian road and wadsworth locations and is a great asset to the company,always a pleasure dealing with her

We had a great experience with Anna! She was very helpful and gave us all the information we needed to know!

Thanks anna you were a great help and super friendly

Vanessa did a great job finding a suitable solution to our storage needs. She was really personable and made the process easy.

It literally had their stuff being redone in the middle of the day to where we had to drive big giant holes

Vanessa is very professional and has been kind to my family. My items are stored at this facility, it is clean and safe. Thank you again!

My agent was wonderful very nice and professional. Showed me a unit prior to renting. Explained everything to me and answered all my questions.

This particular location has been nothing but a pain when dealing with payments or information requests. Often regarded as the 800lb gorilla in the industry, Public Storage does not offer transparency or a modicum of assistance in getting critical issues such as payments or unit care taken care of. This particular location has been in disrepair for years and is only now receiving maintenance, for example. The physical gorilla that sits behind the counter of this location is also by far one of the rudest clerks I have ever dealt with: she frequently interrupts me or my clients, speaking over us and repeating the few limited lines she’s obviously rehearsed to shut people down. The attitude she gives others also leaves much to be desired: when one approaches you for help, you do not talk down to them. She’s an expert in this field and I can only assume she was granted this position by nepotism or eating the previous clerk who maintained the property. We have lodged several complaints with this company and nothing has changed, so we’re making our grievances known publicly before lodging a complaint with the BBB. Should you need to store anything of value to you? Avoid this location and this company best you can. They often raise the rent without taking care of the business, property, or customers, letting cracks form in relationships, the foundation of their parking lots, and the very roofs of the buildings they gouge you with for rent each month. Their automated system is broken, their Internet infrastructure is unreliable, and their quality in customer care is garbage. Find a better storage solution with a company like A1 storage or Uhaul when available, please. Please make an informed decision and do not give these your hard earned money.

Terri the new property manager really helped me out with my billing. Attentive, punctual and friendly! I recommend this place!!

Great place easy access and quiet pla e to store your things!

I have been trying to reach management for months. There has been so much damage done to the outside and inside of the building. My entire unit is destroyed yet they won't answer and im locked out so I just keep paying in hopes that I can get through to management and that my One box of family pictures and momentos might still possibly be OK but with as destroyed as everything else is, I don't believe it is if someone could please reach back out. That would be great. I just got a message that they're adding a lean fee to my account even though I'm only one month behind. And also charging me For improvements to the building, but it's a little late all of my things I have been paying multiple hundreds of dollars for a month are destroyed And I have ended up in the hospital with ecoli The last 3 times I have touched anything in that unit.😭😭😭😭😭

Terry was very helpful and friendly. She was quick and responsive to my issues. Definitely a pleasant experience with the customer service side of things.

Great place for our stuff while we move into our new apt

Vanessa is awesome she is so detail-oriented and always makes my experience way more than sufficient

Great place

Staff has always been available and willing to help. Vanessa has been such a great help with any issues that have arose for me.

Made a reservation for an inside climate controlled unit. When I got to facility was told they only had outside units left. When I asked how was I able to make a reservation for an inside unit if they don’t have it I was told it’s first come first serve. That defeats the purpose of making a reservation. Looked at the availability outside unit and when the door opened there was roaches in it. Not even making this up smh. Was then asked if I would want to make another reserve for something else.

Cathy was excellent and extremely helpful and friendly. Made the whole process much smoother.

The associate name Cathy was a tremendous help. She took the time to explain every step of the renting process. So very helpful. Definitely recommend this place as well as speaking with Cathy.

It's a Great Place for Storage

Great place to rent storage, the manager is nice but won't take any dumping of trash on the property.

Very friendly and honest staff. I terminated my contract and sent in my keys and what I thought was my final payment. I immediately received a call and was told I did not owe anything further and that they would shred my last check. It was me who misunderstood the procedure but it was them who did the right thing. I would recommend this location for anyone needing storage.

They run a tight ship and the staff is great !

Vanessa was awesome!!

Vanessa is the nicest person I have talked to at the public storage and as always so courteous to me

Great Place To Rent From!!!!Climate Control To!!!!

Friendly, helpful, clean, reasonably priced, thank you for the help over the years.

Clean facility.

Facility is getting old, and needs some maintenance. My unit got water leaking during winter time and roof insulation fell down due to water weight. The manager did not believe there's anything leaking but maintenance guy did cut off the falling down ceiling insulation and manager told me it's all ok. But I do see some water marks on my furniture and water itself.however it's no worth it to file insurance claim. I finally hired moving company to move stuff all out and will not use this place again.

The staff is very professional. And vanessa is Absolutely polite. And can answer any question you may have concerning about using their storage units in an instant. I would recommend them to anybody I give them a 5-star rating

Vanessa was extremely helpful and cordial. She made the initial process very easy. Being provided a lock and free insurance for 30 days is also a plus.

OMG!!! It was dire straits… THANK YOU TO PUBLIC STORAGE!!! I was able to store my belongings in between houses securely, safely, and orderly. The staff was phenomenal and went beyond my expectations. They really cared, ya’ know!?! Highly recommend!!!

You can set it up for the gate to open with your phone

Could really do a better job plowing.....seriously

Melissa was an incredible help she hooked me up with exactly what I needed and it was on last minute notice....I really do appreciate her!

Prices are reasonable for the space.