Public Storage Self-Storage Units at 1677 Penfield Rd, Rochester, NY

If i could give 0 stars i would. DO NOT RENT A STORAGE LOCKER FROM HERE PLEASE. I care about the general public and humans as a whole, and im genuinely trying to do you a solid, LOOK ELSEWHERE. You will find better, CLEANER, more accessible storage facilities around. This place just bought out a previous owner, and they uped their rates by over $120. $120!!!!! They stopped cleaning the hallways, bathrooms, and units themselves when one gets flipped to a new customer. Their customer support is non existent, and heres the biggest and most shocking kicker of all; YOU DO NOT HAVE ACCESS TO YOUR OWN BELONGINGS AFTER 9PM 7 DAYS A WEEK. Thats right i found out the hard way, i was moving out, and i have 2 to 3 loads left to go, and 9pm hit and got locked out. I had to pay another entire month ($283) to get the final possessions of my dead girlfriends mother out of the unit. These people are crooks operating within the confines of the law. I beg you do not give them business.

There isn't a chance I'd ever go anywhere else unless I took Eri with me! I truly hope you're taking care of this PHENOMENAL manager. She deserves nothing but the BEST especially for the love and care she puts into her store and every customer interaction.

Ambrosia is absolutely wonderfull. She helped me with the process so easily. Helped with the gate code ( yes I did not this the #) she did not make me feel stupid or anything. I hope to always deal with her!

It serves its purpose really well and Eriana is a great manager very knowledgeable definitely recommend

Muy buen lugar

Eri was fantastic ! Location was clean and accessible while she showed me the units I was interested in to make sure I got a size that worked for my needs.

Great storage space. Amanda is the best worker there

Quick and easy check in, simple online portal that was easy to navigate. All my question where answed from the staff on duty.

Great and friendly service. Wonderful storage! Thank you!

Great service. Easy to work with.

Had to rent a storage unit fast and Ambrosia the employee there helped me out so much and was able to accommodate all my needs!!..I recommend public storage! Thanks again Ambrosia!

Nothing but great things to say about Public Storage; especially Eriana, their manager. She was very intuitive and patient with my needs. I would recommend ALL of my friends in the area to this establishment!

CUDTOMER SERVICE WAS AWESOME BY ERI!!!!

Very nice eri

It was a lot better under life storage. They are now more expensive, have pretty limited hours, and I personally detest entering in my code just to leave (it used to be an automatic gate on the way out). The climate controlled interior is barely better than outside in the winter. My hands went numb in the building late December. There are only two parking spots at the storage building, so it fills up quickly if you have bad timing. The facility itself is well kempt. The garage doors work well and the elevator is very good.

Great service from sheldon

I must say that I have been renting for about 5-6 yrs now from this specific location and have had, 1st a private owner with Penfield Storage, 2nd a corporate owner with Life Storage and now currently I'm renting storage space with another corporate owner Public Storage. I "(personally)" so far haven't had any issues yet in all my years and owner/business corporation/franchise changes. By far though, I honestly must say that one of my all time favorite managers I've had the pleasure of dealing with in all my years of renting was with Ariana who is the current manager of Public Storage. From day 1 she has been very attentive and kind. She has answered all of my many questions and has always been available when I needed her "(inside business hours of course)" She made my moving transitions fast, simple, easy and honestly, quick and enjoyable. She is a literal absolute delight and a complete 100% asset to the Puiblic Storage company as a whole. Truthfully she's the main reason that I needn't look elsewhere for storage space. Thanks to Ariana and her sweet and kind nature as well as absolutely mind blowing customer service qualities and abilities I will 100% recommend this specific storage facility to anyone in need or searching to store there precious and personal belongings. I'm unsure of how all Public Storage locations are but from "(my own)" personal experience, I can 100% say without a doubt that this Penfield, NY Public Storage Facility is a literal dream! As long as you have a wonderfully attentive and supportive manager/employee like Ariana then you are in great hands. Honestly, I know ive seen previous reviews or issues as far as late fees go but... truthfully "(in my opinion)" there pretty fair with the time frame that the late fee is tacked on "(by the 5th-6th of every month)" and it's really not that big of a charge compared to other storage companies I've used or seen previous friends, family, etc. Use. (Actual Late fee monthly 1 time charge is $38 not huge in comparison). I could go on and on in regards to how wonderful of an experience I've had with the Penfield, NY Public Storage but I'll leave it at this... You cannot go wrong with this location "(In my opinion)". Also, I would highly recommend this place. Thank you Public Storage for making my experience "(so far)" with you. A enjoyable one and again... Thank you so much to Ariana for being so accommodating and sweet to me. You have a customer for life. Whenever I have storage needs I will be renting space with you all. Thank you again for everything you do. Sincerely Heather M. A forever customer❤️ "(P.S. That is my 3yr old nephew "Helping" me move into my new unit & for the pricing the units have ample space and nice high ceilings for stacking items/boxes, etc. Also, a huge plus is that there are multiple sizable rolling carts & moving dolly's Included with your monthly fee that are provided from the facility, that help make moving a breeze with transporting your item's/belonging's from the parking lot to wherever your storage unit is.)"

Great place

Amanda was extremely kind and professional! She knew the answer to every question I asked, she has great customer service!

I agree with another customer in these reviews. The last two owners were great and I have been with that storage unit for 5 years. Public storage is it disgrace of a company. They are as greedy and crooked as they get. They cut the pay of the management position to the point where it is no longer a living wage and the last manager had to leave because of it And she was great. They call and harass you if you're a few days late even though the contract says you have until the last day of the month to pay before collection proceedings are initiated. They make you buy insurance or prove that you have homeowners insurance I can't believe that's legal. I have already made arrangements to move my stuff to another storage facility perhaps I will go back to life storage. Don't let public storage treat you this way this is a very very competitive business and there are lots places that do much better job. They don't even offer the same 24-hour access that life storage did.

**Ripoff Alert** Avoid the location if you can. The previous two owners (one a private individual and then LifeStorage) were great. Had for years set up auto-debit for monthly rent--no problem. Had to fill out all sorts of info and decline all sorts of "extras" (but you still are required to have their insurance--no option, and a ripoff) and set up auto-debit. For whatever reason, it didn't auto-debit from my account and after just 15 days I received an email to logon and it said my storage unit was going to be auctioned off (for being 15 days late--when I'd set up auto-debit and they didn't do it). I called and the lady at the site had absolutely no idea and just told me to go and set it up again. Now they charged $38 late fee (for their mistake) and absolutely no recourse. This IS A SCAM. I URGE EVERYONE TO AVOID this company. I am filing a complaint with the New York State Attorney General's office as I expect this is their common practice.

Eri has been absolutely amazing and extremely helpful during this move and process. I highly recommend!!!!

I am so grateful for ERI help. She’s incredibly patient and very knowledgeable. She really went over and beyond her duties. I am new to the area and I couldn’t find anybody else that had all the storage that I needed. It was reasonably priced.

Excellent and efficient service. Eri was wonderful. Thank you.

Staff was helpful and answered all my questions with a smile. The property is clean and secure.

Amanda she is nice takecare good at customer

I came into Public Storage twice now. First I dealt with Eri. She was so considerate. This is a very difficult time for me. She was so helpful and supportive. There was another facility I was considering, but after how Eri treated me, I knew this was the right place. I css as me into rent and dealt with Kathy and Amanda. Again having a difficult time. They treated like Eri treated me. They gave me patience because my mind just wasn’t where I needed it to be. I felt they really did care.

Eri was great, made the process quick and easy.

Love this place and Eri was very helpful

Sandy was so helpful and wonderful!

Sandy was spectacular!!!!!! A million stars for her!!!!!!!! Sandy stayed late and spent so much time with me this evening. Not only was she helpful but so very kind, knowledgeable and the type of employee you would want to clone. In my book…She is worth the value to multiple employees!!!

The office was super helpful with renting and vacating our locker! Great service

Sandy is so sweet and knowledgeable and goes above and beyond, this company is lucky to have her

Sandy is a constant smiling presence at Life Storage! We are very pleased we decided to rent our unit here. The customer service is top notch, the units are easy to access, and everything is clean and well appointed with moving trucks.Thank you guys! And if you’re considering a unit and reading this, you know what to do!

Sandy was wonderful!

Sandy is awesome and so helpful!!

Very friendly and helpful.

Sandy helped. Good place to go

sandy dubolino is very polite and very good service.

Sandy was super friendly and always helpful I was really happy with this service provided and will definitely go here again if I need extra space

We love Sandy.She is so helpful and easy to talk to.

Sandy made our experience stress-free! She is very informative and personable. Sandy is amazing.

Sandy is the best. She made moving out easy!!!

Very helpful store manager sandy she went above and beyond to help me get my unit. Location is clean secure and well lit to feel safe

The store manager, Sandy, was an absolute angel. She listened to what I had to say, had compassion for the situation and actually came up with a couple of game plans for me. That’s customer service to the nth degree. Thanks Sandy

Great facility. The folks that work there are wonderful to deal with.

The facility is really nice and well-maintained. Sandy is extremely helpful and very friendly. I highly recommend this place!

Sandy is so sweet and thoughtful, she answered all my questions and took excellent care of me!

Sandy was great help!

Great customer service and was very helpful sandy is an amazing lady thanks again

Great customer service! Got a call to follow-up an online inquiry and she made the process very easy. Thanks!

My experience at life storage 2 weeks ago was amazing. Sandy was very helpful and knowledgeable.. she was friendly and kind to my son and made our visit a pleasure. I will always store my stuff with life storage from now on.

Nice units and helpful staff

Sandy was welcoming and helpful. Wonderful experience!!

Great and neat place, and the staffs are really helpful and friendly, especially Sandy!!! The place is properly maintained.

Very nice and helpful staff

Sandy at Penfield Rd location was awesome. She showed me around and answered all my questions. The access to the unit is good and I feel my stuff will be safe while I’m storage.

Great service, clean and good location.

Sandy was a great help on getting into the storage unit and helping me with my needs.

The service at this location is great and the prices are affordable!

Sandy went above and beyond. She was friendly and inviting and made the process a great expwrience. From the get go the initial call to a resv ctr they also were informative and friendly. Great price fir promo and nice facility.

Moved a friend and she rented storage space here. Very clean and big elevator along with moving carts made it as easy as possible

First time renting a storage unit and I am so pleased with the customer service! Angie was so helpful during this process. The storage space is well kept and well secured. Definitely recommend!

I have never rented a storage unit until today. Angie was so helpful! She was really informative and made the whole process so easy. I would definitely recommend this space. It was clean, safe, and accessible. Thank you again, Angie!!

Very friendly sales associate. Easy to reserve and vey clean facility. Highly recommend!

Showed up and Angie was super helpful showing us our unit and giving estimates as to what could fit. Unit was very clean and easy to access. Easy to drive the car up to move things in too!

Jake was super personable and help me out by listing to my situation he’s great customer service

Jake was very helpful! Thank you :)

Really like this place. Jake was so great! Very professional and knowledgeable, I think I will be moving my stuff to life storage! Thanks so much!

Used this space for a few months. Jake was extremely helpful and professional. Highly recommend!

Jake helped me look over options for storage units. Wanted to get an idea of what it would cost before I move. He was extremely helpful!!!

My Friend just moved here and Jake helped her find a storage unit for a great price! Would definitely recommend!