Public Storage Self-Storage Units at 1059 Route 94, New Windsor, NY

Great service

Really welcoming and helpful. Had answers for every question we had to ask would recommend to friends and family.

Perfect experience, all questions answered friendly clean environment, worked well with our budget would recommend to our family and friends

I was really happy and satisfied with the customer service I received from Ms. Hana. She was helpful and knowledgeable about making the right decision on my unit. Ms. Hana even stayed later to explain everything and made sure I was a happy customer. She was great!

I rented a storage unit here back in April and I immediately cancelled the reservation the same afternoon. I was told that the service fee could not be refunded, but that everything else would be. I was immediately refunded the lock fee and received an email confirmation. I never received an email confirmation for the refund of the storage fee. At the end of the week, I noticed that the storage fee had not been refunded yet. I called the Vails Gate location and was assured that I had been refunded by the woman who works there even though I explained to her that I was not. I put in a dispute with my credit card company and Public Storage ended up refunding me for the rental fee while the dispute was in process. Now, in July, I have just received a letter that they sent my account to a collection agency claiming that I owe them $263.00. I am furious. I called the Vails Gate location and received no answer so I left a message. After all that they put me through to refund my money, they have the nerve to say that I owe them money and are trying to ruin my credit report. I think not! This whole ordeal has caused so much more of a headache and problems for me than it ever should have. I will never ever do business with this location or this company again and I will be calling, emailing and tweeting whoever I need to, to get this matter resolved immediately. Update: The account was removed from collections, but I received no apology or explanation. I will never do business with this company ever again.

Get service and very helpful customer service

Hana was pleasant and helpful with PSApp

Hana and Daja along with Alex DM assisted me with getting into my space after loading my keys…. DM made special trip to take of his customers … Great Customer Service

I don’t remember his name, but the guy working today was so helpful and efficient!

Great place , easily accessible. Hana was wonderful and clearly explained everything…

How much do I have to pay for 1sr month

Hana was amazing, from start to finish, would very much recommend clean safe reliable would give 100 stars if I could!

Thanks for everything Hana

After five months the storage fees increased, and the insurance police is priced at $5k. No one is aware of the value of my things but me. Wow. I plan to remove my things.

Hana stayed late to enroll me into an emergency storage unit.

Good service by Hana & Robert

Get service, fast and easy. Thanks to Hana!!!

John was very helpful, professional courteous and friendly and I can tell he really cares for his customers and his job

John was very polite, helpful, and fast!!!

Looking to rent in a month or so and the manager on duty John was excellent at getting my questions answered, this will be where I go for storage, top notch!

Tiffany was very helpful

Hana is Awesome and Very Professional!!! I will definitely tell my friends to rent a unit here because of the way she treats her Customers!!!

John and Hana was really helpful thank you so much 🤩

Great customer service

Hana was very helpful,pleasant , informative and patient.

Hannah is great!

Thank you so much for helping us Hana after hours with our units doors. Anytime day or night we can always rely on you! Very kind and helpful!

Great location. Clean and easy access units. Never had any problems. Employees are helpful and courteous. When i need a storage unit again, this will be the location for me. Definitely 5 stars.

They are awesome here. Very friendly and professional. Been coming here for over 10yrs. Definitely recommend to others.

Great Service from Hana and Alex! Thank you so much!

Clean and convenient, Hana was very helpful , friendly and professional, Always pick up boxes to ship to family overseas they are sturdy

Hannah was very helpful when getting our storage shed and my e rental was easy to do

John was courteous and helpful.

Easy process

Very good and helpful

The public storage app works great thank you Hana for showing me how to use the app. Hana is a wonderful person, very polite, very nice, very helpful. Storage unit, property very clean, office clean, management help me with my billing issues, Alex is the greatest district manager, very pleasant, considerate, always accomanding to my issues. Jose is a remarkable employee very considerate always nice, smile, very helpful.

Hana is helpful and the best

I am a college student and I needed a storage unit for my belongings because I was going on externship for a couple of months and I was looking for the cheapest storage unit around. This place showed up on my search. I know a lot of college students look for storage units for many reasons and might need help looking. So look no further, the price on this place is reasonable for any college student and the team and ESPECIALLY Hannah make everything smooth and straightforward; she really goes the extra mile and that is just an understatement. If you need a storage unit that is cheap and want to experience the highest levels of customer service, this is the place to go. From a college student to another or to anyone really, I highly recommend this place and they just replaced all the storage doors and locks with new ones, just saying if that helps with any decision making.

It was very very pleasant Hannah was so helpful. she was wonderful. Very knowledgeable friendly, smiling and had no problem answering any questions. She made me and my wife feel very constable. Hannah you rock you are the best. she is just the best at what she dose this is a gift

Hannah helped me so much set up and with the app it was very convenient and the app was very good

Highly recommend! Public Storage is clean and very convenient. The staff is kind and have been helpful to me during these tough times. Craig was so nice to wave a fee for me. John and Hannah are also great, courteous and kind.

Customer service from Hannah in office has been superb!!! Great clean facility. Easy access & good prices. Definitely satisfied.

Can you open account for storage online?

Thanks for showing how to download PS app as now have access to account and Gate!!! Hana been very helpful and thank her for her assistance

Super clean and friendly! Thank you

Hanna was very pleasant to work with will recommend others

I been going to public storage- new Windsor for along time, very nice polite, reasonable.

The rate was ridiculous to me and the $1 first month that was advertised was not honored

Pros, affordable for big outdoor storage unit. App to open gate. Auto billing. Cons, no indoor air conditioned storage units 😑. On-site manager was very accessible, helpful and friendly. I would rent here again.

Came in to buy some boxes Hana always smiling and in a good mood goes above and beyond for customers even help me bring my boxes out to my car can it get any better would definitely recommend

Excellent customer service the Attendant Hana answer all you questions whit smile on her face

At the New Windsor location the Attendant Hana is amazing and provides Excellent customer service. She always has a smile on her face and build relationships with her customer. She answer all of your questions and lets you know about new product that the company has to provide like telling customer about the public storage app and how it very convenient. I would definitely recommend friends and family.

Hana the attendant here at public storage was nothing short of amazing! She was knowledgeable, friendly and went above and beyond to make sure that all of our needs were met and more! I would definitely recommend my friends and family to use there severices!

Highly professional and kind. The space served its purpose. Pleasant experience overall.

Hannah was so sweet & helpful! She handles all my needs and was beyond patient with me!

Hana was very helpful in getting us a storage unit. She was very informative and knowledgeable , she took her time and made us very comfortable to store at Public Storage. Thank you Hana

Facility is amazing perfect place and reasonable prices beyond other rental storages.

This facility is very clean. As a former storage facility manager myself, I was very impressed by Hannah, the site manager. She was very helpful and knowledgeable. I would highly recommend this facility to anybody in need.

Hana was very professional, helpful and made the storage rental process very smooth. 2 thumbs up.

Very helpful hana was over the phone and in person and courtesy

Hana is amazing. Thorough, polite, professional.

Friendly staff Jose was a great help very helpful!

Came back and Good location for storage friendly staff thank you Hana and Jose

Great clean facility with easy access. Convenient location. Very friendly staff, Hannah is very polite and helpful. She explained everything. Great prices

Excellent facility. Hannah is very courteous and helpful. She keeps the facility spotless. I would highly recommend

My experience with the customer service at the facility in Vails Gate, NY was exceptional. Hannah was so very helpful, she knows her job and she is so pleasant and kind. My experience was wonderful. Gloria Johnson wants to,say thank you for your service.

Hana was wonderful, she helped me & my husband get a unit ASAP and let us know all of the information about the fees and insurance, we had a great 5 star experience!! Thank you!!

Came back for boxes, staff very helpful

Great customer service from start to finish

Hana is amazing. 👏

Hana was very sweet and walk thru everything needed. I would recommend others to come here.

Very well-maintained facility. Staff is very friendly and helpful.

Great location as well as faculty i highly recommend this place

Hanah was amazing during set up and so friendly theoigh the process!!!

The lady working here has been so kind and helpful! Great experience. Decent pricing. 5/5 recommend

Hana is great, personable, professional and trustworthy! Good job!

This public storage gets my 5 stars even though it is an outdoor facility. The women who helped me Hannah was very friendly and made the entire rental process smooth. She answered my many questions and made me feel comfortable about leaving specific things in my unit. The unit was clean and seemed to be taken care of well.

Hanna runs a very well-organized office and goes above and beyond with her customer service. Hanna will get you set up in just a matter of minutes! Easy in, easy out.

Hanna was very nice and very knowledgeable of her job

Great service! Hana has been a huge help to me getting a storage unit!

Hana is the BEST!!!

Clean. Courteous service. Have been using them for years and always helpful with our needs. Speak to Hannah or Jose and you won't be disappointed .

Hana was amazing she made the process easy and the place is nice and clean I am very satisfied

Excellent service.. quick easy and the Units a clean and in great shape. Hana is a true professional and assisted me in obtaining the correct unit.

Great service and very patient as I couldn't decide which size unit I need! Can't wait to start moving boxes in!

Great location. Hana takes a lot of pride in the property and has excellent customer service. Everything went very smoothly with the experience at Public Storage in New Windsor. Would recommend.

I have just recently utilized publicc storage service and have found Hanna the customer service representative thoroughly helpful, polite, detailed, and respectful. Thus is the way all customer service encounters should be. Many businesses could learn a great deal from their example. All applicable information was given and explained in detail with ample opportunity to ask questions in an unhurried and friendly, down to earth manner which was most appreciated. I'm sure my business here will be longstanding.

Hana has been instrumental in assisting me to get into a larger unit and help me stay aware of the billing process! She is always there with her professional input! Thank you!! Came back again as my needs for storage are changing. Hana was right there for me!

Wonderful service and hanna has been a doll has helped us with all that we needed wonderful personality!!

Hana is great always friendly and good service.

I've never had an issue, and sometimes that's the best review to share. It works for me and my business, and we'll continue to use Public Storage.

Friendly and fast service

This Public Storage provided quick and courteous service. Hana was great, friendly and answered all my questions. Highly recommend them for your storage needs.

Jose and Hana very helpful good customer service answers all questions I have about storage

Clean facility. Easy location. Very friendly staff too !

Very convenient location and the staff member Jose was very polite and respectful, he answered all my questions and was just very good to do business with. I recommend him and public storage to everyone that needs storay.

Great place to store extra items, clean and safte. Hannah is very friendly and helpful and is great at customer service. Glad I found this place!

The person that works there Hana is very professional, friendly and knowledgeable. Keeps the property very clean and maintained.

Hannah is extremely helpful and wonderful she was able to help me with all my needs and I will definitely return again if I ever need a storage

I love this place excellent and clean the staff was very helpful

Hanna is very friendly and understanding when it comes to billing issues. She is very helpful and is able to give answers to all questions. I have been using this facility for going on 2 years and it has been such a pleasant experience.

Units are clean and staff is friendly but be careful with these units. I was offered a great rate, 4 months later 25% increase. I was told and email and letter was sent notifying of the upcoming increase, this is not true. Steer clear of bad business practices....Follow up up my review, the Business Practices get worse, moving out on the 4th of the month, called a month prior and was told that the month can't be prorated. So my unit will be available the next day to someone else. No shame in collecting double rent on the same unit.

Nice and clean units. Hanna was polite and very helpful. Close to home.

Best kept storage facility! It's extremely clean, Hana is very helpful/friendly and pleasant to deal with. The premises are safe and prices are reasonable.

I love this storage really friendly clean Hannah does an amazing job keeping it clean anything you need she makes sure to give you 100% satisfaction this is the place I will only store great job a+++++

Hanna good customer service safe an clean

Been with the company for 3plus years friendly and clean

Very nice staff

Hana service is A+

Got a unit and it was good

Very great customer service . And always there to help

Hannah is so understanding and easy to work with. I wouldn't keep my things any place else. Thanks Hannah!!

José helped me find a right size Unit AND he Is very good costumer servirses

Hana and Jose are amazing! Hana is very understanding and a pleasure to work with...

Excellent service by Jose Martinez ! Unit is spacious and they are very helpful !

Hana, the Property Manager was so helpful. She is definitely District Manager material. I will recommend to all.

Hans was extremely helpful, very sweet and polite, after a very long hard couple of days she made this part very easy. I recommend it to everybody!

Excellent service best recommended

Just wanted noted that Hanna has always displayed courtesy and professionalism. Has also gone beyond her responsibilities to help with storage needs. She is truly an asset to your company and is very much appreciated.

They cost too much. An give u a schedule when they gate open an closes instead of 24hrs since u pay for your stuff to be there.

We had a wonderful experience! Quick and easy, Hana and Jose were great and we got an awesome Labor Day special!

Nice place clean and staff is very friendly

Hana was very pleasant and helpful. So glad we came here!!

Hanna, was very profession and helpful in purchasing a unit.

I remembered when i need a storage, i just looked online and find Publics Storage. I didn't hesitate to do an excellent deal with the service that they were offering me. Therefore, i have never regretted because they are very caring about their customers and i suggest to anyone who would like to find better to join Them. You'll be satisfy.

Storage unit was clean, staff was extremely helpful! Would definitely recommend!

Hana has been very helpful appreciate the assistance

Great service! Hana was very friendly and informative throughout the rental process!

Customer service was great will recommend to anyone! Storage space was just what I was looking for

Hanna and Jose are awesome people to work with at public storage on 94

Great place to store your stuff and customer service is great too

Everything went well

great service

Awesome experience...mybswcomd time time here and never any problems. Hana is awesome!!! Highly recommend!!!

Really helpful and nice. No issues whatsoever, will use them again if I need to. Highly recommended!

Great experience gave alot of helpful information and great prices will be back to see Hana

Came in as needed a box and the Lady helped me out, she showed me the best way to protect and wrap

Hana is amazing!! Awesome personality and went through everything with my wife and I. A++

Been using Public Storage for several months. Hana has been absolutely wonderful. She is extremely friendly and helpful. She made it a pleasant experience for us. We will continue to use Public Storage!

Awesome place

Good sevice and good boxes for packing

The worst .. Hanna is mean! No one answers the phone.. Hanna makes promises ad does not follow through. the worst customer service i have ever had .

This place is fraud .... They charge you more every year.. hanna is so rude after she puts on her fake happy face to get you sucked in . i would never use this place 2 years and she has lied and scammed me. I work with people everyday and theirs just certain things you dont do.

Dilapidated

Do you offer outdoor storage for a vehicle?

Very friendly customer service. Clean facility ,easy access. Easy to reserve a unit on line.

The customer service here is amazing would recommend to anyone!!!!!

Friendly

Hana and Jose helped me fine a good location for my belongings. Are the best workers

Great service. Will recommend to friends .

Great service every time I've came.

Jose and hana helped me find a great space for my items. Very polite and friendly.

Hana was very helpful and polite

Hana is amazing. She helped me pick the right space that I needed. Whole process was easy and quick.

Hana did an excellent job she has great customer service and explained everything perfectly. It was fast and easy.

Good service. Nice to have supplies on hand . You always need more!

It was supper clean super friendly thank u Hana

This storage is awesome very affordable as well as very convenient and safe. Customer service is also very amazing I would say TRY public storage.

The customer service here is great! Hana is extremely helpful and knowledgeable. The facility is clean and well kept and the storage units are very easy to access.

great she's the best

Great service and awesome facility area for storage. Wallace Jones III

Friendly, courteous service. Easy and very local access.

They do a good job at this establishment. The storage spaces are easy to get to. I'm glad I don't have to walk up stairs to get to my space.

Great people! 😀

Great service. I'm a repeat customer.

Hana was a wonderful and very knowledgable representative. She made the transaction seamless and I would recommend this location to anyone!

Hana is the best! l love the service!

Excellent services and great location costumer service is very helpful

I find this place very clean establishment, well organized and very courteous employees. They have a wide range of boxes and materials for packing. If you're looking for a place to store your goods this is the place to go. That is why I gave it five stars.

Great customer service and well maintained facility. Very comfortable with having a unit and knowing my belongings are safe and well kept.

The facility is pretty good and the customer service definitely makes up for anything lacking. Made the process easy and with no headaches. Good location too.

The customer service here is a 100% percent. However there's things they leave out like rain seeps threw cracks causing mold to grow on property....also they have roaches when I moved my things into my apartment I seen roaches in my belongings I assumed automatically it was the apartment...but to my surprise when I went back to pick up the last 3 items there was roaches in my unit...when I called office they did nothing but say call insurance they didn't come see for themselves or show any concern...IM VERY UPSET because I've been paying my storage $159 a month only to leave with roaches an have to throw all me an my kids belongings away..DO NOT USE THIS STORAGE GREAT CUSTOMER SERVICE IS NOT WORTH YOUR PROPERTY BEING DAMAGED AN INFESTED

Very goog customers service

Hana was a pleasure to deal with very accommodating and great customer service skills..

I have had a unit for a period of time.. I had not been to the unit for a while but when spring came and i had to get my stuff a huge bee hive had developed in my unit. So i went to the office and spoke to a nice woman named Hana who rushed to the scene with two cans of bee killer to destroy them. I am allergic to bee stings and was grateful to Hana for her help and assistance she is a credit to public storage

Hana was very professional nice to my children and showed me a variety of rooms and helped me to understand what I needed found a room that was clean and on top of that the price was just rite I would definitely be doing business here again thank you

Very excellent customer service I worked with Hannah who was super awesome helped find a great storage unit size for my belongings very caring if your looking for a storage home THIS IS WHERE.TO BE

I used location a few months back, Very friendly staff, Easy to load and unload. Good prices. And the boxes and tape purchased there came in handy.

Hannah is efficient and so pleasant to deal with! We arrived with a truck and trailer to unload and were checked in with everything explained in detail in about 15 minutes. We have since come and gone 3 times to add boxes to our unit and it was easy to get in and out the gate and the unit. Very pleased with our choice as the price was very good and the location perfect for us...highly recommend Public Storage in NW and especially Hannah!

The ladies always are very kind and helpful all the time they are the best

Hana was very professional. My parents have a storage unit and reserved a unit for me and when I walked into the office Hana knew just who I was. I appreciate a place that gives customer service like that. It made me feel even more comfortable that my families belongs were safe and protected with a caring staff.

Great and easy to work with never had a problem

it has been wonderful with hana

Best storage for the best price in the Hudson Valley. Clean, friendly and secure. Love Vails Gate Public Storage! Visit the Purple Heart Memorial right up the road.

Rep was clear, professional and friendly. I didn't realize about the fees(admin, ins. )but, I have never rented a storage area before. Rep was patient in explaining all the terms of the agreement(which there are many).

Used this place for my storage needs, Hana and Briana always very helpful.

Hana/ Briana were very helpful ! they help us switch from one unit to the other with no problem. we deffinatly recommend keep you rpersonal belonging here.

Excellent!! 👍

I came in to buy moving supplies and the young lady in the office, Briana was very helpful and knowledgeable of the products. Best customer service hands down!! If I ever need moving supplies I will be coming to this store! Thanks again!

Great Service! Friendly people!

Great Place and Great People. Always greet us with a smile!

best ever, since 2011 I have been using the public storage at Vails Gate in New York. The personnel are always helpful and very patient always happy to help me solve any problems with my unit. thanks Pat and all the workers there.

I've had a storage unit at this facility for over 5 years and every person I have had contact with has been extremely friendly and helpful. I have rented from many storage facilities over the past 20 years and this facility is by far the friendliest, cleanest, and best maintained one of them all. I have called with questions, or requests of one kind or another and have been called back promptly with answers and helpful suggestions. Both Pat and Hannah are a pleasure to deal with!!! I would recommend this facility without hesitation to anyone considering renting a storage unit.!!!!

Just would like to take a minute and tell you thank you... I really need a storage place quickly and everyone there was so kind and really helpful. The storage units were clean and price was good for what I need.

I have to say the service I received from both Pat and Hannah at Public Storage in Vails Gate, NY was amazing. I have used other storage facilities in the past and not one compares to the service that I received while using Public Storage. I have used this facility on several occasions and will use this location again if the need arises. I am very pleased with the service of this location. I was even called to be informed that I didn't latch my door properly on my last trip in to my unit so I could go in and fix the situation. Again Thank you to Pat at Public Storage in Vails Gate, NY. A place where I always feel safe leaving my belongings.

I had a great experience renting a storage unit from you while I was being relocated for work keep up the good work.

Great people, great location, gated with time accuse so that not just anyone can get in. The staff is willing to help you out with your needs, the have all kinds of packing stuff that really helps with a move. Pat and Hana are the nicest lady's you could ever ask for and the should get an A++ for their customer service skills. This place when you need help to store your belongings my choice, I've used then twice now when I moved. They have a great move in special and they can you stuff was safe secure and you couldn't ask for better place. The property is well taken care unlike some others I've seen. So if you have to move your whole house or just get some place to hide the unwanted things in the house, I would get a unit here. I will get another unit here any time I need a place to safe keeping of my things.

Very pleased with this location and services. Would recommend to anyone. Very easy to work with. We used it for 3 years.

Checked in today and it was seamless!!! Hana was a breath of fresh air. True professional. You don't find that very often anymore. Highly recommend this location. Place seems secure as well.

Candidly speaking, this was one of the most pleasant interactions that I have ever had with anyone. Pat was beyond tremendous to say the least. She was sincere, thoughtful, engaging, knowledgeable, caring and an overall dynamic person. The latter is putting it quite mildly. Public Storage is genuinely fortunate to have employed such a wonderful individual. I would recommend this location to any and everyone. I thank her endlessly for making an ordinarily trying time that moving creates so pleasant and easy.

Hana ahd Pat provide excellent customer service as they ensure that we're fully satisfied with the storage units we're rentihg. They are always cheerful and accommodating..

Pat and Hana working here at Public Storage Vails Gate, Ny are very great workers. They help me find a great rate and storage area for my belongings. They are always cheerful and ready to make you feel welcome here at Public storabe. Alots of laugh and great packing advise. I always will definitely return here for business and to say hello to these wonderful ladies. They deserve the best rewards.

I've been with Public Storage for over a year, and have not been disappointed! The service there is fast and courteous. I would definitely recommend using this facility!

Pat's service has always been exceptional and friendly. The units are well kept and the property is very well maintained.

Hana and Pat really helped me get what I was looking for and more. I got a great rate n the customer service was phenomenal. Thank you very much ladies.

All and all it was a great rental experience. Pat was very helpful and courteous. Was in and out in twenty minutes. Anybody that needs a storage unit in Newburgh area go to Public Storage in new windsor and ask for pat

Pat at the Vails Gate, NY location has been very professional and has proved excellent customer service over the past several years. Customer service in this day and time in many places leaves a lot to be desired. Pat at all times is helpful and very focused on customer retention. I appreciate her attention to detail and to overall customer satisfaction. This review is from Ms. Vera Best

I've been with Public Storage too long (since 1996) and prices have increased over 100%. However, I've been dealing with Pat and Hannah (certainly Pat) since I've had my storage unit. I have found both these young ladies extremely helpful, friendly and curious. Not many people with call you will a reminder that your due date is due - to help you avoid Public Storage's $20 late fee, but without fail I get a call for Pat or Hannah whenever they've realized I haven't submitted payment. Not sure if this is company policy or they do it on there own, but I'm grateful. My 4 star rating has nothing to do with Pat or Hannah (they get a 5), I'm silently protesting the rate increases...I think everything should be five cents!

When I lived in Orange County a few months ago I visited Public Storage and I have to say that this storage business is very dependable. The service is great and the prices are reasonable. I’ve been to other places; however, this place beats them all. The staffs, Pat and Hana, are wonderful and I would highly recommend this place to anyone looking for a place to store their personal belongings. The best storage business in NY!

I have mostly been working with Pat at the Vails Gate Public Storage Facility and she has been very efficient and professional over the years. I have had my storage unit in Vails Gate for a long time. My only complaint with Public Storage is the constant price increases and very heavy late payments. Seems a bit absurd for a basically passive service. In these times a price reduction would be a good idea. Susan Quade