Public Storage Self-Storage Units at 7345 Oswego Road, Liverpool, NY

I can not say enough good things about this location and the employees that work there. Ashley is a remarkable person and employee and there are not enough words one can express to say how wonderful she is. From the first time we spoke, until we met at the end of August, you can tell just how much she cares about her job and the people she encounters everyday. She goes above and beyond for them and does it with a smile on her face that makes even the most difficult moments more manageable. She checks in with you and makes sure you are doing okay and answers all your questions with a smile and positive attitude. There is so much I could say about Ashley, but it would not do her justice for the kind of person she is. She exemplifies what people should strive to be like on a daily basis and what you hope to encounter when you enter a business full of questions and concerns. I hope you never lose her because it would do you a disservice since she knows her customers by name and shows compassion for those around here. I consider myself lucky to have been blessed to meet her

Ashley is awesome. Very professional and courteous She deserves a raise

Rae and Ashley went above and beyond with helping me find a perfect storage for my move. Definitely recommend them and public storage for your storage needs!!

I purchased a storage unit that was up for auction and found cockroaches throughout the whole unit. Leaving me to believe that’s not the only unit infested i contacted the manager but didn’t seem to get far. I ended up having to throw everything out and it was a total waste of time and money. There’s gaps at the top of each unit and these bugs spread like fire so just be aware that’s an issue this facility seems to be having..

We received exceptional service from Rae who was extremely knowledgable and helpful in everything. The price is great the service was fast and easy and the establishment is very clean. They should get high ranks for the staff and location alone. Highly recommend

Rae was very helpful when we picked a unit that was too small for us, she was able to change us to another, larger unit in less than 10 minutes. We highly recommend them if you’re looking.

Super fast, friendly and helpful service when renting our new storage unit. Ashley and Rae got us into our 10 x 10 space in just a few minutes. AWESOME!

Very nice. Ashley was very helpful today.

It’s something about that Rae, that Rae of sunshine! She is definitely in the wrong profession and public storage is very lucky to have her. If I could give her 10 stars I would! Thank you for everything Rae and I hope this review reaches you.

Ashley is seriously the best thing about this place! She’s helpful, courteous and goes out of her way to help. If I’ve had any issues I take it to her and it’s always promptly taken care of. Thanks Ashley.

DO NOT RENT HERE. SO MANY BETTER OPTIONS. HORRIBLE HORRIBLE HORRIBLE. Customer service is awful, they rip you off after that $1 month and hold your belongings hostage. Paid them off just so I could remove everything. Do not rent from here whatever you do!!!! I should have ran when they opened the door and the storage unit was DIRTY. It wasn’t clean at all and they said I could clean it if I wanted. I should have run. Lesson learned. Won’t be giving them another red cent and removing my belongings immediately. All the 5 star reviews are from the counter people who beg you to put them in despite the terrible service. They hold their employees to 5 star reviews and write them up if they don’t get enough per week. This is a horrible business.

Ashley was just wonderful to have help me with a unit

Convient location, with good and fair pricing and welcoming staff. Ashley was especially helpful with the process with a very professional service .

I'm super impressed with this location. Everything from renting, to paying my bill, to vacating was super easy and it was extremely affordable. Ashley was beyond professional and welcoming. She was very kind and made the vacating process astoundingly easy. If I need a storage unit again in the future, I will for sure be using this location again. Thank you Ashley !

I have rented from this location for several years. Very clean & the staff is great. Thanks Ashley for your help!

Public Storage is a great place to keep your belongings. I was very impressed with the facility as well as the wonderful customer service they provide. Ashley was the employee helping to make my experience seamless and took care of me from start to finish. Highly recommend!

Great location and price. I was very surprised to have a light in the unit, which is super helpful for me. Ashley and Rae were extremely nice and friendly. They explained everything thoroughly and made sure all my questions were answered. My friend lost her phone when it fell off my truck, and they were indispensable when it came to tracking it down. Really an all around good experience!

Went into public storage to inquire about a storage unit. Rae and Ashley were immensely professional, extremely friendly and very helpful. Went above and beyond to help me find the right size storage unit for what I needed. Thank you Ashley and Rae

Rae was amazing. She made it a quick and easy experience and was super friendly!

Rae have the 4 P’s for me Promptness, Politeness, Professionalism and Personalization… wonderful customer service

Rae it’s amazing, she helped me a lot, her patience, kindness and good vibes, I’m absolutely will recommend Public Storage, great place to keep your stuff, and the personal is outstanding, Thank you Rae !! Ana Carolina Fernandez Salvador and my friend who you helped Thelma Garcia

Rae was very professional she help my out in picking the right size storage container . Thank you for your help Rae …!

I rent at the Liverpool location and our key broke off in the lock as it was frozen and Kathy was able to drill the lock and gave me a new lock. So appreciate her help.

Rae at public storage is amazing! She has great customer service and goes above and beyond to make sure customers and the property are well taken care of! Have been using them for over a year and would highly recommend!

We looked at several different storage facilities in the area, but ended up going with this location because of the excellent customer service provided by the property manager, Rae. She went above and beyond every step of the way, to make sure that my partner and I had a great experience. I feel confident that our items will be safe there and that she will efficiently manage any questions or concerns that we might have in the future!

Rae is the best customer service lady ever ..

Rey was awesome recommend to anyone who needs storage

Want to thank Amanda & Mersjah For the help

Rae was very helpful and great customer service

Rae was very good at her job. Kind, helpful and pleasant.

Rae was very helpful, honest and she possesses good customer service skills; most of all, her knowledge regarding The Public Storage Facility's policy and procedures was impressive; I feel safe leaving my possessions there, based her expertise!

I Loved Rae customer service she is very knowledgeable and pleasurable came in just for information but she made my decision so much easier. I’ll definitely be back soon!

Rae was very helpful in explaining prices and getting me set up in my unit. She knew I was in a rush to rent a storage unit and she made sure the whole process went smoothly. I would recommend this place to everyone.

Ray was a great help.

Ray was awesome and super helpful!

Kathy was an amazing help with my disabled grandmother and helped her out of her car i highly recommend thank you public storage

I got great customer service every time I go in to pay my storage Kathy is always in great spirit and always puts a smile on my face great place to do business At definitely recommend

Storage place like every other

I have been renting a unit with Public Storage for few years now, I hardly write ✍️ reviews even when I'm satisfied. But honestly I have had good experience renting a space here with Public storage. I also want to thank Rae for her professional support she is awesome, she answered all my questions she provided quality service making sure I was satisfied, she was able to help me to secure a unit that meets my need. Thanks again Rae and I hope my thanks gets to you... :) I highly recommend this place if you are looking to rent a place. The process is easy and secured 🙌 the customer service are professional. It's very convenient to get around. The location is great 👍. They deserved 👏 5 🌟 🤩

Set up a new unit and Rey was excellent! She was very helpful, curtious, polite, and professional.

Amanda did a great job providing me with a storage space

Stopped in for my first time using storage. Met Monique who catered the tour exactly to my needs and patiently answered all of my excessive questions. Definitely feel more confident about storing and will be returning to Monique for assistance. Highly recommended!

Amanda was a very helpful with my first storage unit 😊😊

Amanda was great and very helpful !

Have had issues since before having a storage unit, frst time in as told by customer service to go to the actual location so I could change my date that I wanted to start renting the locker I drove there and an employee that was working denied me and said she couldn’t switch the dates that I had to go through customer service so they were sending me in circles. You were supposed to have access from 6 AM till 9 PM and today my employees were trying to get in and the gate will not open, they have after hours access but no one to contact if there is some kind of issue. This pace has to have the worst communication ever

Monique was an amazing help! Property was clean she showed me the perfect unit, provided a lock, packing supplies, and insurance.

The staff is always super helpful when I come in. Always smiling and they always have a solution to any problem I’ve had. I cannot remember the specific three ladies but they were absolutely amazing. I gave it 4 stars because they just raised rent out of nowhere smh and I wish they stayed open later.

love it here, Kathy is the best! very friendly and always a major help.

T.J. and Kathleen were a great help. Especially with the full and complete answers to my questions!

Tiffany is great

Tiffany was amazing… great customer very friendly helped me with my move.. definitely the best I’ve seen since I’ve been here

Ashley was awesome with everything!

My experience with public storage was great miss Monique was a pleasure to work with beautiful customers service she was very helpful

Have used this location 2 times now, they are fantastic! Never had issues accessing my unit, it is secure, and Robin is always so helpful if you need anything. Highly recommend!

I was super stressed because I didn't know what I was going to do for storage while I was in transition from selling my current house to closing on my new one. I went to Public Storage and Robin was incredibly nice and helpful. She showed me the space and was helpful in getting my reservation complete. You can tell she takes pride in her workplace and making sure people are happy. In fact a gentleman came in while I was there and she greeted him by name, which I was surprised by It is nice to meet people that take care in their workplace and go the extra step to put a smile on people's faces.

Jesseca an robin was a very good help for mè they are very polite and they are very good workers who greets you when ariving i love the setvice here an will always in the future come back

Not a fan that they keep jacking up their prices for storage...much too expensive. I honestly hope I don’t need to use them much longer.

Robin at Public Storage is very helpful and accommodating. We had a small company move and needed to get into a larger unit. Robin made this move much easier for us, and we’ve been back for another larger move in and again had a very pleasant experience. Tim from Buffalo was there today and also gets a big thumbs up for great customer service!

Robin was extremely helpful with my storage unit and my needs I would highly recommend using Liverpool public storage to anyone in need of storage

Jessica is fantastic and always very helpful

Public storage is a very nice and secure place. Robin was very nice and made sure all are needs and questions were met. Plus they provide a restroom that was very well kept and smelled clean. Thank-you Robin for your dedication .

Great customer service and wonderful staff! Kind and caring. VERY attentive to your needs and I have seen how diligent they are with lock checks daily. Would HIGHLY recommend going to see Robin and Jessica for your storage needs!

All is good but you don't have 24 hours access to your unit.

I will say, everyone I spoke to was professional and nice. This is more of a company issue than an issue with this specific location. I saw one price online, which I confirmed on the phone, but then the reservation/quote I got was a different price. So I tried to reserve online, yet another price on the quote. Called customer service, again not able to get the advertised price. I'm bummed I couldn't work this out. Just came to say keep a close eye on your rate when you're making a reservation.

Best storage that I’ve ever used. The people are nice. Had one issue but was fixed. I definitely recommend this place if you have stuff to store. ^_^ thank you again for all your help. (Didn’t forget to put the review this time)

Ok facility, no 24hr access and no security. Would rate them higher but they raise their rates every 6 months

Robin such a pleasure you're very lucky to have her to be your ambassador of your company thank you for allowing her to serve me

Excellent and informative customer service. I've had storage here for a couple of years now and never had any issues. A plus service!

This storage facility is the best around. Robin the manager is AMAZING, she will go out of her way to fix whatever situation you might come across . She is absolutely the best .♥️

Robin is an awesome Manager. She has great customer service skills and goes out of her way to assist you in every way possible. Robin truly makes you feel like she has known you forever. Always smiling and happy to help you!! Would highly recommend using this facility.

Robin (Liverpool NY) - thank you! On 12/22 (~12.00 pm) she enabled a quick check-in and made the stressful moving process so much smoother. She was personable and professional, even when my movers were not polite to her re: the entry to the 10' x 10' unit (it has two doors, and they were grumpy about that!). Despite their rudeness, she came back gain about 30 minutes after we started unloading furniture into the unit, and checked on us. She asked me if there is anything she can do to help. She did not have to do that, but she did -- and that was great customer service in action. On a subsequent visit I made to the storage unit, she made polite conversation as she saw me near my unit; she was doing her rounds on her golf cart with a smile on her face - and it was bitterly cold outside! Upon learning that my wife was a nurse, she expressed her gratitude for my wife's service on the frontlines of Covid. Robin went above and beyond her call of duty, and made sure that my move-in and subsequent use of the unit were smooth and up to my satisfaction, while also offering a personable and relatable human side. She is an asset to you (Public Storage) and I give her 10/10 for her service-oriented approach. Thank you, Robin!

Great Customer Service

My name is Kimmie Landrum. The customer service at the Liverpool, NY location is absolutely spectacular! Robin made the whole process run so smoothly. She literally bends over backwards to make your experience with them top notch. And it’s worth it because the facility is clean, easy to navigate, and very accommodating.

I called last month to tell them I didn't need my unit anymore, and they said that they would take care of it. Then I get a call today saying I need to pay them, EVEN THOUGH THEY TOLD ME THAT THEY TOOK CARE OF IT. Now I don't have the key for my unit, because I've moved 3 times in three months due to a house fire. The woman told me "I'm sorry but you need to pay it today", to which I said I lost my job due to the pandemic. She says "I understand, I really do, it's been a tough year." Clearly you don't understand or care because if you did, you wouldn't be calling three days to Christmas to harass someone for money when they just said that they lost their job. Terrible customer service. Would not recommend to anyone. I would give this place zero stars if I could

Jessica is awesome she helps out with alot of things I need and with any questions I have

Wonderful service, extremely helpful and so friendly!!

I had a moving company that was an absolute NIGHTMARE. The driver couldn’t get his truck near the locker. (It was possible, he didn’t have the skill, apparently). Robin came out to check on us and saw we were not satisfied with this driver. She was very kind to us and as this was on the verge of escalating. I am not only impressed with the efficiency of this operation, but the human kindness Robin and her daughter Jessica showed us. I am grateful there are still kind people around. THANK YOU!!!!’

I am very satisfied with the services that were rendered to me, thank you Robin for your extreme Help, I recommend Public Storage to All those who are in need of having your belongings safe and secure, with much friendliness, and professionalism, Thank You Once Again,. Marlene

EXCELLENT customer service!! So rare to find these days however Robin has it!! She answered all of our questions and was genuinely friendly in doing so. She cares about helping people and it is clear she loves what she does. Thank you Robin!

Customer Service is above and beyond! Both Robin and Jess are wonderful people and a pleasure to do business with. The experience is both professional and personal. They will go out of their way to work with you, making you feel like family along with providing you the best and most affordable storage for your needs. Highly recommend.

The online process was seamless and Robin was so helpful and made the whole process work perfectly! Having had to relocate on short notice, Robin’s help alleviated so much stress! I can’t imagine having survived this without her!

Robin, at the front desk, was amazingly helpful in picking out a storage space for me. Definitely recommend this place.

very informative 👏 and helpful do business there again

Robin and Jessica of Public Storage in Liverpool were the nicest people to work with. When I came in to reserve a unit, Robin answered all my questions and took me to see a storage unit, which was very clean. The facility is checked on a regular basis during the day, and I felt very safe entering it at different times. Even though I only needed to rent the unit for a few weeks, I was treated as a long-time customer. Customer service is exceptional at this storage facility.

Robin is the manager and she went out of her way to really make me feel safe and comfortable. The grounds are well kept and neatly organized. This place is amazing!

Helped me alot with payments and keeping me posted about the unit during this hectic time.

No one bothers you while your at unit and the ppl are very pleasant

Robin at Public Storage is amazing. Always a pleasure to work with her. She's always super friendly and helpful. I recommend this storage place to anyone I can!

Robin was Awesome she was very Professional and Explained everything Very Well !!!

The management there is very helpful. I had a problem with the electric light in my unit and they were very quick to help. They are the awesome!

I love my space at public storage the caretaker was so excellent with her help in getting me into my storage perfectly they were friendly and very kind and helpful.

I was very pleased with my service from the storage unit my belongings were in, right down to the staff and store manager Robin. She treated me with respect, care, and concern and I will be forever grateful for that.

Robin from Liverpool public storage was very helpful at this time of the pandemic. This move was very stressful. She is very caring and helpful. Thanks Robin you Rock!!!!

I initially wanted to reserve a unit with Public Storage because of their competitive prices and well as great reviews on their website. They put up the facade that they were a professional establishment when they called me twice to confirm my reservation for a 5X5 unit at this location. The first time as soon as I reserved the space, two weeks in advance; and the second time the day before my move-in date to confirm that all the details were set before I moved my belongings to their storage unit. However, this facade completely deteriorated when I was met with the worker who greeted me at the storage facility. When I introduced myself and my reservation to her she, without remorse, notified me that there were no 5X5 units left. Confused because the previous day I was given a call to confirm this 5X5 unit and the time I would come questioned what had happened. She told me she wasn't sure, but the way the reservation works is that I would reserve the price of the unit rather than the unit itself. She notified me that the only other options she had were 10x10 and 10x15 remaining. I asked her since due to Public Storage's policy of the reserved prices if this policy would apply for these larger units. [In the reservation it said I would pay 25$ for the first month and 44$ for the remaining months] She said this would not be the case because they were the last two units and therefore they NEEDED to be charged at full price. [150$ a month] This was the only explanation she gave me on why Public Storage policies changed almost instantly. She then preceded to ask me what I am storing and questioned whether or not I needed more storage space, as if I would find random things to store to justify the unit upgrade. This price increase is extremely unprofessional and downright shady due to the lack of formality and documentation that this could be done. Obviously annoyed I went to a competitor and found a much better establishment instead of Public Storage. When talking to them about their reservation policy they told me that when reservations are put in, the listing no longer appears on the website to prevent this from happening. I would not trust my belongings with an establishment who change the rules on the spot to benefit themselves over their customers.

Public storage was the most reasonably priced and cleaner units I looked at. Robin was very helpful in helping me choose a unit for my belongings. She showed me multiple units and answered all my questions.

I rented a storage unit here between July and February. When I moved out I had to dig my storage unit out because they didn't have proper snow removal. Then the person at the desk decided to wait until the new month to cancel my contract, even though I was out by the end of February. In turn they tried billing me for an entire month. I spoke to them a few days later and they lied saying it was taken care of and not to worry. Flash forward to Mid April and I receive a letter from a collection agency saying I owe Public Storage. I had to go into the store during the COVID-19 lockdown because they wouldn't answer the phone, and was given the number for their District Manager and was told only he could fix this issue. Well guess what, I've left him messages and have called with no answers or replies. If someone does not get in touch with me to solve this issue, caused by laziness of your employee, then I will be contacting an attorney to weigh my legal options since you have decided to try and force me for payments that I do not owe.

Tuesday when robin and jessica were working together they both were great and very informative! I'll definitely recommend public storage to my friends and family keep up the great work ladies.

Jessica was super polite and very helpful. Outstanding customer service!

The women Robin , I believe that was her name, was very friendly and outgoing. They had the cheapest prices from other places I called and the storage unit was very clean.

Robin is awesome and very optimistic with her job she’s very helpful is just all in all amazing Thankyou for all my needs Robin 😊

I am extremely pleased with my experience so far. Robin has been delightful. Pleasant and informative at registration, which I was able to do a couple of days early with out any issues. An I discovered that one of the lights in my unit was out, she promptly replaced it without an issue. Definitely a place I would recommend to people and would use again. Wonderful place. 😊

Very clean, but could use some lights inside the units

The property manager is extremely kind and understanding. I highly suggest this place.

A+ experience! Robin was fantastic! ( Genuinely friendly ) and able to answer all my questions in full detail. Comfortable, easy process. Thank You!

This place is really clean. Robin has helped me out over the weekend and she is super great! I would absolutely recommend this place to a friend with storage needs.

I was searching for a storage facility and Gladys Peregrino was extremely helpful. She was very reassuring. I look forward to using your facility when I'm ready.

Very friendly and helpful. Robin made things so easy for me to get my storage unit!

Robin who works in the office is super friendly and helpful. I've used other storage places in Syracuse, and I'm much happier with this organization. The unit is just what I needed, and it's very secure.

Robin was fantastic very helpful and compassionate. She was approachable and reassuring. I’m goi through a tough time and wasn’t sure what I was gonna do but she squeezed me in and made me feel better. I highly recommend to anyone looking for a storage unit. Give her a call.

Clean secure facility awesome management very easy to work with owner and very reasonable prices if ever need storage against is the only place I go

First time renting a unit here. Robin was so helpful and friendly. Will definitely be letting my friends know about the excellent service that Robin provided and how she goes above and beyond to answer all your questions.

Robin Fanning is Absolutely the best she is an asset to this company because of her professionalism and kindness and her superb service I will continue coming to public storage in Liverpool New York she answered questions and was right on time with everything I just love her don’t lose her she’s absolutely the best she deserves a raise keep up the outstanding work Robin love you

Love Robin the best💯🎉

Exceptional service here! I’ve dealt with both Heather and Robin, and they have been very friendly, attentive and accommodating since I’ve started renting in the last month. Robin even went out of her way to help me find someone to take an old couch and loveseat off of my hands when I couldn’t fit them in my unit! Plus, their rates are very reasonable. Definitely recommend Public Storage!

The best person I ment is Robin very helpful 1🎉👍👍👍👍

Robin is the best! She’s courteous, knowledgeable and most of all helpful!!! I would recommend anyone with storage needs to work with her. Thank you Robin and Public Storage!!!

Great experience dealing with this company and Robin!!! Definitely recommend!!!

If you ever need a public storage go here and ask for Robin to help ! She is absolutely awesome ! She is the best !

Public storage is very clean.. people are nice.. it’s convenient.. however their prices keep going up and up and up.. it was raised 3 times in one year...

Clean, secure and the management works with you.

Great customer service and the lady robin that helped us was great she has very great people skills very informative i wish dealing with people was this easy always, thank you robin for everything

Great customer service 👍🏽 I recommend 😉

What a great experience with this company. I was assisted by Robin. She was so very helpful and knowledgeable about the pricing and the company. Explaining the benefits of renting their storage facilities. She was very pleasant and great deal with. Thank You!!

I was helped by Robin Fanning, she was beyond helpful, very professional, and kind. I so appreciate having someone help me as she did. She was also knowledgeable. Thank you for having employees like her.

All employees are amazing, helpful, knowledgeable and treat you like family! I would recommend this Public storage over any other ones!!!!!

Robin is extremely nice and helpful.

I called this storage facility looking for a place to store some of my business supplies. While in the end, the Liverpool address is ultimately too far from my house for ease of getting my supplies quickly for a job, the lovely person on the phone, Heather, was exceedingly polite and friendly, as well as knowledgeable. I wish I could store here because the professionalism is fantastic.

Robin was very helpful and friendly.

Very nice, caring and accommodating! Would highly recommend.

The staff is very helpful. Robin explained in detail all the benefits of renting there, and the prices are very reasonable. I was given a reminder call days before my payment was due so that I wouldn't get a late fee. She is very knowledgeable about the company. Excellent experience.

Super clean and convenient. Robin at the front desk was extremely helpful, friendly and awesome!!! Very secure facility.

Robin has been very supportive and informative!!! EXCELLENT CUSTOMER SERVICE!!!!!! ROBIN ROCKS!!!!!! Friendly, Warm reception. I have a new amazing and cooo ell dear FRIEND! 😉

The girls in the front office are awesome. They look after things and there's always someone there to help. The location is easy and close to home. Some places might be cheaper but don't have staff there every day and are way out of the way. Just save yourself a hassle and go here!

I have been with this location for over a year and I have not had an issue. Robin is a pleasure to deal with. She is polite, courteous and patient with me because of my disabilities. I appreciate her and I am blessed she is there.

They were terriffic! I have used them twice since i was in need of them. At both times, I have found them to be clean and courteous to me. I never had a problem w direct payment and the website is easy to use.

I have had a unit here for years.The facility is always clean and Robin is always so helpful and friendly..I would recommend this site to my friends and family

Robin is the best! She helped figure out what size unit was best for our situation and any other questions I had. When I asked to get the lightbulb replaced in our unit she did it immediately with a smile, and if she sees me unloading some items she'll stop to say hello and treat me like family. I couldnt be more please with our experience.

Robin was the best. I walked in and felt like family. I was looking for a storage unit and not only did I get what I was looking for i also left with a new friend. Thanks robin. Highly recommend 💯

Robin was very knowledgeable in answering all my questions and concerns! I highly recommend this place.

Robin is super friendly and always smiles.

To start with, it has easy parking. Place is clean. Employees are super cool. I particularly remember one lady, she gave me all the info I needed. I felt the sincerity of a friend in her. I think, her name was Robin. Thanks and keep up the good attitude.

I had stuff in storage here for a couple years. Easy, no problems. Great location.

Office people are extremely helpful and nice, highly recommend storage facility office lady Robin is awesome and helpful knowledgeable about the storage facility

Heather has great service. Friendly & professional.

Heather was extremely helpful and very professional.

Robin has great customer service. Great personality and she's always very accommodating. She's there if you need her for anything. She's the best.

Robin was great !!! 😀 customer service was awesome and everything I needed to know was explained to me would definitely recommend...

Customer service was awesome, had an issue trying to fit furniture into unit and they took care of the issue promptly and with no questions asked. Thank you so much!!!

Robin was fantastic. She helped us out with everything we needed and was super friendly.

Robin was the best! Everything was super speedy and easy! And public storage has the best rate out there, everyone should come see robin at public storage!

Amazing experience robin was very helpful and informative she has a very good sense of humor she was very kind and nice and I will now be renting from this experience

Just went there to rent a storage unit and Robin was absolutely the best. She was very helpful explaining prices and policy's. She's got quite a sense of humor and was very informative about the storage unit process. This being my first storage unit I was a little nervous about my property being away from me, but she insured me that my belongs are in the best care. With locked Gates and staff that makes sure every Locke is secured, I can sleep well knowing my belongings are in good hands. Thanks again Robin!!

Great place to store my stuff. Robin and heather give you all the info up front. Has a family feel to it as well.

Great place to store your stuff. The staff is very welcoming and makes sure you get anything you may need to keep your belongings safe and secure. Definitely recommend it.

Some people that work there are very disrespectful & very rude

Staff is great and easy to work with. We stored here for a couple years and will be back if we ever need storage again!

I love robin she showed me everything I needed to know about the unit and was knowledgeable on everything I won’t go anywhere else !!!

I went to the Liverpool Location. I had a very positive experience there because of Robin . She answered all my questions and concerns politely. Her Customer skills are so good - she is an asset to Pubic Storage .

First I must acknowledge the staff member who helped us out today because Robin was such a delight. She was friendly and couteteous. Robin gave us all the information we would need right up front so there wasn't any secret between the lines fees we would be surprised by. I had my 14 month old with me and she kept him occupied while I went through the paperwork and made sure he was having fun during our crazy day of moving and unloading. I would recommend this storage facility to anyone looking for somewhere safe to store their precious belongings. Not only is it gated in with a passcode but Robin pays extra attention to those renting units there so she knows if anyone suspicious is there. Thank you Robin for everything today!!

Robin showed she really cares about her customers, when my family was moving back to NY and needed storage, she walked us through the process, and took the time to ask about my family and really made us feel welcome, hard to find such a wonderful person in this day and age !

The Front Desk Manager Robin Was very helpful and answered all the questions that was asked. She was very helpful. Thank you for all your help.. Nice job

Outstanding customer service, extremely knowledgeable and Energetic, very friendly, kind and confident .I was very Impressed with the service Robin gave me. She was very busy ,but made sure to acknowledge me and was quick to help me.

Cathy is the best!! Awesome service!!

Quick and easy, Robin was very helpful.

This storage space is accessible and very reasonably priced. The staff is also very helpful and friendly. We got to see the storage space when we got there and reserved it the same day.

I had an emergency move out situation and I was able to get a space very quickly online. Mark was incredibly helpful upon my arrival and even called me before hand about any questions I might have and my check in time. The space is clean and convenient.

Mark is amazing! So informative an helpful!

Customer service was respective and great.

I called to ask for some prices and details about their storage units and Robin was so helpful and knowledgeable! I will definitely be stopping in to get a unit soon! Thanks again Robin

Mark was very helpful in helping us find the right size she'd that we needed. He also has a very good attitude and demeanor.

Mark was really great! Easy transaction, answered all my questions, everything was very clean and put my mind at ease with using a storage unit for the first time. Would definitely recommend!

Great experience so far! Shout out and a big thank you to Mark! Thanks to his help I now have an even larger unit reserved tomorrow for less than I would have paid for the one I picked myself. Thank you for going the extra mile! One VERY impressed new customer here! Thanks!

I have rented a space for the past few years and I have been very happy with this storage area. They're all very helpful and friendly.

Mark and Robin have been very helpful since the day he started. His new employee Robin is very nice as well. Prior to these 2 people the employees misinformed me. Now its so much better. Thank u for all they both do. Very satisified customer

Rented a storage unit at a discounted rate, Robin was helpful upon check-in. Cut to 23 days later we received a “payment due” before our month was up. I called the office several times to ask about why this was sent as it was not what was discussed at move-in. No one ever called me back. The day my 1 month was up I received a “past due” notice with excessive late fees and received a notification my unit could be up for auction. I called again to try and figure out the situation and correct it with local office, once again no one called me back. I tried getting in touch with corporate to no avail so I bit the bullet and payed the late fees and scheduled a move out. However they charged my card for the following months rental at the same time. I called again and finally got someone on the line, they were not helpful outside of explaining if I moved out before the next month began I would not be charged for that month. I went on my lunch break to get everything, only to find an additional lock on our unit and I couldn’t get into it, even though they gladly took our money for the following month. I waited for the manager, sign said they would be back at 115 and they did not return until 145. Incredibly frustrating the lack of customer service and follow up, would never, ever recommend this place.

Very friendly and helpful

Extremely friendly staff, with genuine care for their customers. Goes above and beyond the expectations of any customer service I have ever experienced.

Mark is the best, very nice, and friendly!

Mark is the best! Soooo helpful and willing to go out of his way!

Great Experience. Great people.

Great prices and great location but also, great customer service, went today for information and the lady that helped me out, was a great help and offered me everything i was looking for. Thank you

The facility manager at the Liverpool location is great. Every time I stop to get something out of my storage unit he is running around the property helping people, cleaning or waving and saying hello. He is a true asset to this franchise. As for Public Storage ..they are overpriced vs their competition in the area. I just scheduled a move out date.

Mark was great!!! Check in went super smoothly!

Your employee, mark was very professional and helped answer any questions I had about your storage rentals.

The staff were very helpful and made everything easy for me by answering all my questions very effective. Special thanks to Marc and Robin😘😘

Great service and customer support

Since the new manager came around 2 months ago the place has turned around so fast and a much fun the better! I questioned, Public Storage’s business ethics; not anymore! His communication skills are excellent as I watched him today ( or quite sometime in awe) he helped solve so many problems with customers and each one was resolved; You definitely made the right choice! He’s a keeper and if he was my employee, I would do whatever it takes to keep him!

Was recently shopping around for storage options and was very happy with mark who was more than happy to help answer all my questions great customer service.

We recently moved my grandma from her house to an assisted living facility and used public storage to store her belongings. Mark was very helpful in guiding us to which unit would be the best for us. Thank you Mark for being very professional and helpful.

Mark was kind and answered all of my questions. Thank you.

Mark was extremely polite and very helpful

They are very professional at this place the lady at the counter was nice.

Mark was really nice ! Great customer service . He helped me fill out the paper work for storage !

Sara was amazing gave me everything I needed!! Clean and professional.

Rosie was very helpful and patient with me. Very positive energy!

Outstanding!! Sara was super helpful. I had been looking for a storage unit that would accept deliveries. All other storage businesses in the area told me no. Sara told me it was no problem at all. She was very accommodating. It was nice to actually work with someone who not only seemed to enjoy their job, but also genuinely cared about their customers. Don’t hesitate to use this location if you are looking for a storage unit!!!!

Great place to store things short or long term. Decent rates and fantastic cutomer service! 😇 Sara is very knowledgeable and willing to explain anything that you don't understand in a kind manner.

Brittany rocks!!!!! Great customer service and fair pricing.

The ladies were great in the office very friendly and answered all my questions i would recommend public storage for all your needs small to large that you again

Very professional and quick handling my needs and explaining everything to me

Great customer service, better pricing than most places. Definitely recommend this for anyone whom needs a storage unit.

It's cheap, clean, and secure. What more could I ask for?

Great customer service.

Sara made our rental super quick and easy. She’s awesome at what she does!

Sara was extremely friendly and helpful during our rental. Would definitely recommend!

Great Great service! Thank you Sara!

Sara was very helpful and friendly!

Sara and Brittany were awesome and extremely informative! By far the best service I’ve had with any storage unit!!

Went there brittany was sitting behind counter with doors like place smelled like weed will be contacting corporate lady made me buy a lock for 20 dollars then i heard her say to another customer they didnt have to buy the lock i did ask for matt shaffer to call me left messages bo call back place is a joke i recommend life storage

Great storage place.... Brittany and Sara are awesome, a pleasure to deal with

Brittney and Sarah were extremely helpful and went out of their way to work with me. If I am ever in the need of a storage unit again, I will most certainly do business with their specific facility.

Have been using public storage for about 3 months now. Went in to pay my bill with Casey and Brittany there were a great help. Suggest anyone who has storage needs to do business here!

Brittney is a pleasure to work with, which is why I’m giving 5 stars. The place itself is fine but when there is snow the plow guy puts all the snow at the end of the aisles in a huge pile. This makes it quite challenging when you’re loading or unloading with a box truck or big trailer, have to back in or out of the aisles instead of driving around each building. Better planning of where to put the snow would be ideal for customers!

I like the lady's that's nice...😁😁😁😉😉😉

Raised my rent with no notification that I have received. I have moved, but all mail is forwarded. When I called to discuss, Brittany hung up on me twice. Called back to request the name,and availability of the manager and she hung up on me again. I have had water in my unit. Reported it but no call back on that. Office has posted hours but there is very often no one there. When they are there computers are down half the time. Terrible. Will move my belongings out this week and would never use them again.

Had a great experience at your location in Liverpool. The young lady (Brittany) was very helpful to getting me the best location for my unit. It's always so pleasant to do business with someone who knows everything about their business. I rented my unit and got into my unit within a short period of time. Thank you for being so nice Brittany🌹

Place is a joke. Employee was sleeping when we first walked and and they auction on thier terms not yours! They consider 30 days two late payments then they auction your stuff off because the employee who was sleeping behind the counter told his boss he made his calls. Lol don't rent from these scam artists.

Do I need renter's insurance and how much does it cost?

The on-site manager,Rhamel was curteous and helpful also very thorough in detailed explanation of the lease and helped point out ways to save me money with my famies move. Thank you for ypur companies standards and quality ,professional service! Will reconend to all in the syracuse area as a safe,clean and secure place to store your items.

Rhamel was great and gave us excellent customer service.....He was very helpful and answered all questions we had.... Very helpful .. I would recommend this Public storage to anyone!! Thank you Rhamel ....

After going through my storage I’ve had a ton of valuable things stolen out of here over the years. They will cut your locker if you’re late with a payment and go through your things. Looking into legal action!

Rhamel Parker has excellent customer service and a great attitude. During my relocation, his expertise and professionalism calm my anxieties about moving. Mr. Parker should be considered for a higher leadership position. Thank you, Public Storage!

Very friendly

We opened our storge unit when Rhamel was on duty. He was extremely helpful for all information and decisions. Since then, I've had to call him twice with questions and his help. His customer service and knowledge in solving our problems has been outstanding. Thanks for everything, Rhamel.

Rented a storage unit today with Ramel. Excellent service, information and assistance when I arrived with my items to be stored. Thanks! Would highly recommend this storage area to anyone in the area.

Just rented a unit here, the manager Rhamel is super nice and the prices are reasonable for the size and how clean the units are. Answered all my questions and was beyond helpful, made the process easy!

I had storage with them for 2yrs. scheduled a move out and moved out 2weeks in advance and they sent me to collections for a bill that I DO NOT OWE. I may have to take them to court. BEWARE

Rhamel was great. Professional and courteous.

Rhamel was very polite, professional, well-spoken and had thorough knowledge of his job.

Place is always dirty. Really went down hill since the redhead left.

Rhamel and Chris we're very helpful and answered all my questions. They made the process easy.

It's dirty here trash all over

Kathy is AMAZINGGGGG!!! I wish everyone was as fun and as helpful as her! Public storage rocks.

Chris at Public Storage was great to work with! In an out quickly and clean facility! Would recommend to anyone.

rented a unit here, everything went great! Desean made it so easy. professional AND polite!

TERRIBLE!

Top Notch service with a smile from Kathy! A very pleasent experience .

Thank you so much, Dasean was very polite, understanding and straight forward. He assisted me with everything perfectly and the process was speedy. This is my third time renting with you guys and I recommend your company all the time.

Very polite and helpful. Very knowledgeable.

Deshaun (sp?) was great. He was helpful, quick, and thorough. I was moving out of a smaller unit and into a larger unit.

The person who took care of me and set me up with a unit was very friendly, helpful and made it very easy on me. Definitely recommend!

Good self store. Access hours could be better though.

Good service fast in and out

Great experience! The staff was very informative and friendly.

I was at this location for 7 years with no problems. the people are friendly and helpful!

Excellent customer service at this location. I entered a reservation on line and was received a follow up call from Deshaun within 1 minute of hitting enter on my computer. Visited the facility and they were very helpful and and the contract process was very easy. Again Fantastic customer service, I wish more companies operated this way!

I came in with my homeboy to move his stuff and the lady Kathy that helped him was real nice she knew her job. If I ever need a storage space Ill come here .

Great place convenient

Public Storage On East Ave in Rochester has deplorable customer service. It is mandatory to use their locks but when their key breaks off in their lock you are responsible to hire a locksmith to cut the lock off??????? I can't wait till tomorrow to talk with their corporate office

John did a great job and knew his job well and explained everything well we were very happy with his customer service skills

nice guy john help me good from the time i called and got to the store he walks very will with me thx u John

Very friendly and reassuring!

God costumer service

John is friendly and helpfully. He is professional and personable. He made the experience easy for me. Showed me more then one unit.

John was excellent at getting us the storage unit that we needed & there was no issues! happy to be a customer of public storage!

Very helpful n not to expensive happy with my choose to come here

John was exceptional and really relieved my fears and made my experience totally awesome. I would recommend him and public storage to all my friends and family.

Good service from John. Got in and out pretty fast.

Miss Sylvia and miss Sarah were amazing...i drove here from ny and they wer so patient and showed me they really cared about me and my things

John the property manager is excellent and helped me and guided me well thru the whole procedure, thanks John.

Property manager is very professional and personable! Units are clean and well lit!!!!

Went in to get boxes, mary was very helpful with showing me what I needed to pack my things! Great service!!!!

Katie rocks! It was a pleasure to work with her & recommend the storage facility! She is knowledgeable & so easy to work with! It was painless!

Casey and Katie were super friendly and great to work with!

Great service and advice on the best unit for my needs. Katie was awesome!

I went in to rent a unit for my mom who is moving from NC to Syracuse. They were really helpful and took lots of time showing me the unit and talking to me about access to the property and insurance and all the other details. They took the time to really help me understand it and feel confident my moms stuff would be stored safely.

Awesome

It was great customer service! Thanks

It was a great experience. Good customer service.

Today my experience at public storage with Kathy was wonderful her attitude was very good . I asked so many questions and she answered them all. She was really great I thought I took up to much of her time but she was very patient with. If you ask me she's a keeper.

Katie is badass. The storage facility was impeccable and the service was even better than that. The landscaping looked like a professional landscaper just did it.

Great!!

renting here right now great customer service great dollar deal if only using for a month

Have had our things stored here for over 2 years now. Have only had interactions with Katie and she's been more than awesome at helping me out. Only reason for not giving 5 stars is that the rates keep going up.

Katie is amazing, she was courteous, prompt, friendly, and is the real reason I chose to come here as a customer. I highly recommend the store.

Just rented a unit here, everything went great! The employee made it so easy.

Excellent, courteous, clean & easy! I will definitely use them again.

Katie was very helpful in setting up the paperwork and helping me with a smooth experience with the public storage.

Everything went very well. Would recommend to friends.

This place is the BIGGEST DUMP around!! Storage facilities dirty! Lights are out. I had to go all the way around to the other side of the building to get into my unit because the door was completely jammed. I reported at least 6 months ago and still not fixed. No maintenance at all on property.Trash everywhere!! Main gate always left open. Drive right in! Check it out before renting here and i mean use your eyes and gut!

Pleasant experience in the middle of my chaotic situation. Kind, understanding, and easy to work with.

The onsite manager was most helpful and answered all questions I had. Friendly and efficient service. the materials they offer made the moving process so much easier.

great service when I needed help

absoulutley wonderful I have come here for 4 years I find the staff pleasing!! thanks!!

Great customer service have rented a few units from here

My experience was extremely helpful kind & courteous. Katie was amazing with all her assistance in patience & understanding. Very pleased

Just came in to switch my authorized users it was easy also had to switch my code and katie was very helpful

Bob kept the store open late on a Saturday because we were late getting there. Excellent service and great facility. Noemi and john.

Been here for almost a year. Girl at front desk is very helpful. Very hard to find a clean storage facility in this area that is clean and this one is always clean!!!!

Great service and staff just rented here today!

Very easy going and welcoming, the women was very friendly and made getting my storage unit today easy! Highly recommend it here!

Just signed up to use this storage and so far Im happy with my choice! They seemed to be the better price than their competitors. I have dealt with Bob thus far and he has been awesome. If that is the type of friendliness I can expect going forward then I certainly will not regret this choice.

Our company has used them for 3.5 years, great customer service. Highly recommend!

This is the greatest storage in all of Upstate NY! The staff is very friendly and accommodating. Katie took care of all of my needs!

Was very happy with this storage company. Used it for a year after selling our house and downsizing to a two bedroom apartment. On main road and easy to get to.