Public Storage Self-Storage Units at 7345 Oswego Road, Liverpool, NY

Ashley was AMAZING! She was extremely polite and very friendly. She had a smile on her face the whole time I talked to her. Thank you for your help!!

The service at this location was very appreciated. All my questions were answered. The service provided from a young woman name Rae, who’s personality and mannerism made our decision easy and satisfactory.

We rented a unit and within the space of 14 months, they've raised the rates twice. Now it costs nearly twice the original price every month. These people are scam artists and no we will have to find another storage unit nearby. It started at $128. It is now $215. Also, I think that these people were clearly going through our stuff and maybe even living in the storage unit. I certainly wasn't eating smoked ham inside the unit, so why did I find it everywhere? Disgusting, guys.

I can't say enough positive things about Ashley at Public Storage. She was incredibly friendly, helpful, knowledgeable and professional. Readily available to answer all my questions and provided me with extraordinary assistance. She made me feel welcomed and valued as a customer. I highly recommend Public Storage and Ashley as your go too..

Ashley is the best working there. Would tell anyone to store stuff there. She and the company is great and work with u.

Ashley is always so great and lovely to talk to. She is more than willing to help in any way she can. Glad to have one of my units here

Beginning my storage unit rental was simple and cost effective!! Ashley was very friendly, patient, and answered all of my questions clearly.

Very helpful and understanding staff will use them again for storage if necessary. Thank you Especially Ashley !!

Ashley was very professional and kind. A pleasure doing business with. Made the process very easy! I would highly recommend this place.

I made my reservation on line, but chose to complete it in person. Ashley was amazing!! She explained everything I needed to know (sometimes twice) and addressed all my concerns. The office is immaculate as was the unit and the grounds are clean. Ashley was very helpful in moving day and after. She even called me when I left the unit unlocked. Ashley is a joy to work with. She is very attentive and you can be proud of her a an employee. Sharon

I needed a storage unit for six months, called around and Ashley at Public Storage was the only person I talked to that understood what me and my family needed, reassured me and made the process so simple during this hectic moving transition. She helped with doing auto pay so I don't have to worry and answered every question professionally. She made sure I received a unit easy to access when I'm with my kid and never got frustrated with my ongoing questions. I never do reviews. However, I believe this one was; well, Ashley couldn't have been better at her job. Thank you!

Fantastic service all around! We were able to get started with a new storage unit in less than 10 minutes. Ray was incredibly helpful and friendly which made our experience so easy!

Ashley is amazing! So great, very helpful and easy to talk to.

Amazing service , we had just gotten there just in time on Saturday, answered all questions. 10 stars if I could and hope you pay these ladies more than a livable wage because they are awesome.

Ashley the property manager at this location is absolutely amazing. Extremely helpful and friendly. Makes everything super easy. Highly recommend this location!!!

Friendly staff and clean units. So far so good

The space was clean, but the wall that vonnected my unit to the one next time mine was all the way broken.

Public storage is Awesome the staffs its so Nice.and The Menager Ashley she is something else keep up the good work 👏 🙌 👍

I am a career public relations professional and want to express my gratitude for the treatment I received from your property managers, Rae and Ashley!!!! They are, literally, the best of the best for efficiency, kindness, expertise, and patience!!!!

I needed a storage unit on very short notice and saw very limited availability in my area. Luckily customer service was super helpful and got me in touch with Rae to view An interior unit. I needed something easily accessible and while we were viewing units Rae was able to show me one that was outside. I love that they have all the supplies in office to protect furniture and I was instantly able to cancel the default insurance when I learned I had coverage. Thanks Rae!

Great customer service experience! We worked with Rae at the Liverpool location to arrange storage. She was very helpful, very knowledgeable, and made the whole process easy. She walked us through the unit and explained everything we needed to do in detail. We need more customer service people like Rae, she is an excellent representative for the business. It was a pleasure to work with her!

Rae was a pleasure to meet and assist with my storage needs. She explained in detail the whole process and eased my mind of worry. This is my first time storing and I’m glad I chose public storage. Thank you Rae for all your wonderful help!

Public Storage in Liverpool, NY was the perfect fit for my household needs: safe, affordable and convenient. Ashley, that works in the office on-sight, was a tremendous help. She personally walked me down to the spaces available for rent and took her time explaining the sizing choices, corresponding fees and rental process. Five-star customer service. (Honestly, I was blessed to meet her! Such a sweetheart!) Finding a nearby place for my extra stuff took a huge load of worry off my back. I’m satisfied with knowing my belongings are easily accessible and will remain in good condition while not in use. I feel like I chose the best storage setup in town.

I can not say enough good things about this location and the employees that work there. Ashley is a remarkable person and employee and there are not enough words one can express to say how wonderful she is. From the first time we spoke, until we met at the end of August, you can tell just how much she cares about her job and the people she encounters everyday. She goes above and beyond for them and does it with a smile on her face that makes even the most difficult moments more manageable. She checks in with you and makes sure you are doing okay and answers all your questions with a smile and positive attitude. There is so much I could say about Ashley, but it would not do her justice for the kind of person she is. She exemplifies what people should strive to be like on a daily basis and what you hope to encounter when you enter a business full of questions and concerns. I hope you never lose her because it would do you a disservice since she knows her customers by name and shows compassion for those around here. I consider myself lucky to have been blessed to meet her

Ashley is awesome. Very professional and courteous She deserves a raise

Rae and Ashley went above and beyond with helping me find a perfect storage for my move. Definitely recommend them and public storage for your storage needs!!

I purchased a storage unit that was up for auction and found cockroaches throughout the whole unit. Leaving me to believe that’s not the only unit infested i contacted the manager but didn’t seem to get far. I ended up having to throw everything out and it was a total waste of time and money. There’s gaps at the top of each unit and these bugs spread like fire so just be aware that’s an issue this facility seems to be having..

We received exceptional service from Rae who was extremely knowledgable and helpful in everything. The price is great the service was fast and easy and the establishment is very clean. They should get high ranks for the staff and location alone. Highly recommend

Rae was very helpful when we picked a unit that was too small for us, she was able to change us to another, larger unit in less than 10 minutes. We highly recommend them if you’re looking.

Super fast, friendly and helpful service when renting our new storage unit. Ashley and Rae got us into our 10 x 10 space in just a few minutes. AWESOME!

Very nice. Ashley was very helpful today.

It’s something about that Rae, that Rae of sunshine! She is definitely in the wrong profession and public storage is very lucky to have her. If I could give her 10 stars I would! Thank you for everything Rae and I hope this review reaches you.

DO NOT RENT HERE. SO MANY BETTER OPTIONS. HORRIBLE HORRIBLE HORRIBLE. Customer service is awful, they rip you off after that $1 month and hold your belongings hostage. Paid them off just so I could remove everything. Do not rent from here whatever you do!!!! I should have ran when they opened the door and the storage unit was DIRTY. It wasn’t clean at all and they said I could clean it if I wanted. I should have run. Lesson learned. Won’t be giving them another red cent and removing my belongings immediately. All the 5 star reviews are from the counter people who beg you to put them in despite the terrible service. They hold their employees to 5 star reviews and write them up if they don’t get enough per week. This is a horrible business.

Ashley is seriously the best thing about this place! She’s helpful, courteous and goes out of her way to help. If I’ve had any issues I take it to her and it’s always promptly taken care of. Thanks Ashley.

Ashley was just wonderful to have help me with a unit

Convient location, with good and fair pricing and welcoming staff. Ashley was especially helpful with the process with a very professional service .

I'm super impressed with this location. Everything from renting, to paying my bill, to vacating was super easy and it was extremely affordable. Ashley was beyond professional and welcoming. She was very kind and made the vacating process astoundingly easy. If I need a storage unit again in the future, I will for sure be using this location again. Thank you Ashley !

I have rented from this location for several years. Very clean & the staff is great. Thanks Ashley for your help!

Public Storage is a great place to keep your belongings. I was very impressed with the facility as well as the wonderful customer service they provide. Ashley was the employee helping to make my experience seamless and took care of me from start to finish. Highly recommend!

Great location and price. I was very surprised to have a light in the unit, which is super helpful for me. Ashley and Rae were extremely nice and friendly. They explained everything thoroughly and made sure all my questions were answered. My friend lost her phone when it fell off my truck, and they were indispensable when it came to tracking it down. Really an all around good experience!

Went into public storage to inquire about a storage unit. Rae and Ashley were immensely professional, extremely friendly and very helpful. Went above and beyond to help me find the right size storage unit for what I needed. Thank you Ashley and Rae

Rae was amazing. She made it a quick and easy experience and was super friendly!

Rae have the 4 P’s for me Promptness, Politeness, Professionalism and Personalization… wonderful customer service

Rae it’s amazing, she helped me a lot, her patience, kindness and good vibes, I’m absolutely will recommend Public Storage, great place to keep your stuff, and the personal is outstanding, Thank you Rae !! Ana Carolina Fernandez Salvador and my friend who you helped Thelma Garcia

Rae was very professional she help my out in picking the right size storage container . Thank you for your help Rae …!

I rent at the Liverpool location and our key broke off in the lock as it was frozen and Kathy was able to drill the lock and gave me a new lock. So appreciate her help.