Public Storage Self-Storage Units at 4875 S McCarran Blvd, Reno, NV

Erika, fue muy amable y muy eficiente gracias por la ayuda brindada recomiendo mucho ir esta tienda

Erica is the absolute best she was super friendly and was able to answer every question I had she's made my experience super great thanks Erica you'r a gem!!!!!!!@

Hi everyone, I’m a very happy person today. I wanna share why Erica the manager here at this property is absolutely amazing. First off. The property is very clean. Very maintained exceptional customer service. I’ve never had a problem here in the last two years. Just recently, my mom got a storage unit and I had to move back home so we share A unit yesterday and my mother misplaced the key and as we were into the storage unit trying to get the lock off Mom went in and told Erica and Erica immediately reached out to her boss We were told it would be 5 to 10 business days and this morning Erica called me and asked me to meet her at the unit where she took the old lock off. I have a lung disease and my box full of medicine is in there and I am so thankful today. Erica is a keeper very professional excellent customer service skills and easy to communicate with 10 thumbs up for Erica. Thank you love bug. You helped me avoid an emergency visit today to the ER

Public storage is awesome. Mel (on the phone) and Erica (in person) were very friendly and helpful.

I don't know how to get into my Google account that I posted the last review of here, under Kelly. I will say the on-site manager today Erica was incredible. Dealing with a broken key in the lock was frustrating in the moment, but once I was able to talk to her she fixed everything immediately and did it with a great positive attitude. I've never had any issues here other then the lock. I would say I recommend place for your storage needs. (I received NO compensation in any way to post this. Erica was just that nice!)

This place sucks, they sold me a lock it stopped working in not even 6 months causing the key to break off in the lock. I tried to get ahold of the property manager to figure out a solution and they are asleep in their apt above the office when it's supposed to be open. They won't answer the business phone number, and now I'm stuck in limbo. Going to have to go buy bolt cutters and a new lock just to get into my unit today. This is my last month at this facility even if I have to pay extra to leave. DONT RENT HERE

Julie, Erica, and Jameson were very helpful and professional. They gave exceptional customer service!

Erica Amazing customer service

Erica was very helpful and polite she’s always in good spirits 👍❤️

Erica is awesome, when my family was in a binde and if it weren't for her and her manager I would have lost even that much more. Thank you for everything!

Erica is always friendly and easy to deal with! I meet the district manager Stacey walking the property and she was very helpful explaining a few questions I had!

Erica is an amazing person! She’s super helpful everytime I interact with her.

I've been dealing with this facility for over an year. Erica has always been very helpful and a delight to work with

A great place to store your items when necessary. We recently relocated here from out of state and Erica helped make this part of the transition go so smoothly! She has been above and beyond helpful on several occasions; even in regards to another storage space here in town. She is always upbeat and has just a great infectious laugh! Thank you Erica for helping make our lives a little simpler!! LaVonne BarkerLaflamme

Erica helped get us get the best price..! 100% recommended!

Update: As usual, Erica helped me out with a concern of mine and resolved it. Thanks again! Erica is the best. She went above and beyond while moving units and cleaned my old unit as I was moving into new one. 👍

Less chaotic than some other locations for sure

Had the perfect customer service, made it so easy for me to understand the rules and what was needed to get my storage. I had my daughter with me and she was so patient with us which i appreciate the most!

Erica was very helpful and helped me get all set up. Thanks Erica

Erica was very helpful and answered all my questions! She was extremely friendly and it is obvious that she cares about the customer!

***UPDATE: So, once again, I had an issue that I needed assistance with, and who was there to help me… Erica, of course!! She addressed every concern I had, and made sure I left feeling satisfied and valued!! She always has a smile on her face, and you can tell she genuinely cares about her customers!! Thank you again, Erica, for always making each interaction a positive one!! Erica was absolutely wonderful!! I was very frustrated about a few things and she resolved everything above and beyond my expectations!! Will definitely stay with Public Storage, as long as I can continue dealing with her! Thank you, Erica!!

When I went into the office to see about possibly renting a space , the woman at the counter, I believe her name is Erica, was extremely helpful and really helped me in deciding what size storage I should get. She showed me a unit and all I can say is wow! I have never seen a unit so clean. Eric is as such an angel and extremely upbeat. I would definitely be referring to this location and if possible, as for Erica!

Erica is the best! She returns calls promptly and helps with everything. She made a not ideal situation go smoothly. Thank you Erica!

This storage facility is well maintained, Great Staff and Location!!

Erica is the absolute best! She was so helpful and kind! She made a stressful situation so much better!

Wow - I’ve had to use public storage a few different times throughout my life - this location is the best I’ve been to. Erica is so helpful and a real hard worker; she always has time to answer questions and help if needed. Definitely recommending this location to my friends and family

I cant thank Erica and her staff enough. They made my move seamless. I was worried with having to put my stuff in storage but Erica helped me pick the best unit and made it so easy. If looking to get storage unit in Reno. This is the one to go to!!!!!!

Erica was so helpful she made the entire experience worth it for me thanks so much Erica your the Best!

Easy access friendly staff great place to store your you belongings.

Krystin and Mari are the absolute best. I bought an auctioned storage unit online and came here to clean it out. Krystin and Mari were extremely helpful with all paperwork and answered all of my questions. They were also very kind and made this a very enjoyable experience for me. Thank you, Ladies.

Erica was awesome!!!! She made moving fun!!!!!!

Erica Is amazing she did nothing but help me and make my life so much easier during a hard time

Definitely

Reno storage close to airport

Had questions about my unit and Erica took time to make sure all of them were answered and I felt happy with the interaction - she’s a great manager I’m glad she’s there!!

Always a chill experience

Great place for storage easy and convenient access inexpensive and employees are amazing and very friendly love their service

Great Property. Easy to get in and out, clean and well maintained. Erica was great! When I first arrived at the property, I was unsure where my unit was located and she came out of the office unprompted to assist. I have rented storage units Coast to Coast, some PS, other big box stores and Mom&Pop type places. She has a great demeanor in person and on the phone. So thumbs up to the property and Erica! Thx you guys!

Erica was easy to work with

No air-conditioning don't go during the day they will find your dehydrated corpse in your storage room

Staff member (on-site manager) was polite, professional and helpful. Space is as advertised; however, there are not enough service carts to facilitate moving items into and out of the interior units, which is very challenging for someone, such a myself, with mobility challenges. When brought up to the manager, she said that the carts get stolen and "corporate" will not provide replacements. I recommend corporate review Title III of the Americans with Disabilities Act.

I want to extend a huge thank you to Erica at Public Storage for her exceptional service. Although I do not have a unit at her specific location, she went above and beyond to assist me with a problem I encountered at another Public Storage facility in Santa Cruz, California. Erica's dedication and commitment to resolving my issue were truly commendable. Despite not being directly involved, she took the time to understand my situation and provided invaluable support every step of the way. Her professionalism and willingness to help exceeded my expectations, and I am incredibly grateful for all her efforts. If you are looking for outstanding customer service, I highly recommend reaching out to Erica at Public Storage. Her proactive approach and genuine care for customers make her a standout professional in the industry. Thank you once again, Erica, for making a significant difference and ensuring a positive experience during a challenging time.

Love this location, Erica is always so Kind and Helpful. The only reason I rented here was because of her.

Erica went above and beyond to get storage unit to accommodate our needs! Exceptional customer service. 5++ Stars

Great Place And even Greater people Mrs Janae was very kind courteous and understanding Also very hard working and very professional Thank you for being so helpful Definitely recommend Public Storage

What a pleasant experience compared to other storage units I've rented. Secure facility, friendly staff, a remote app to open the gate. Janea is very helpful and courteous. As with all storage facilities, sometimes you have to shuffle cars a bit for everyone to comfortably access their units, but this one seems to attract a clientele who store their belongings neatly and nobody just hangs out in their storage units with their stuff. I don't think they tolerate unnecessary/inappropriate loitering. Just load/unload, easy-peasy. Convenient location and in six months of regularly accessing the facility there was only one time we had trouble with the gate.

The staff is never there

Erica was fantastic and went out of her way to help me out. Not just a good place to store my car but to help me out was over and beyond. Thanks Erica!!

Erica was so sweet and the best loved my experience.

Erica was very helpful and extremely informative a real pleasure I definitely enjoyed speaking with her look forward to moving stuff in

"I recently rented here and Erica! was super friendly. She made it extremely easy and I would highly recommend storing here."

It's a trap money pit, they slowly rack up the price on you 💯

Erica was amazing, one of the best customer service! Everyone needs more employees like her!

Honestly, I never thought I would find myself reviewing a storage facility but Janae's professionalism and personality in the front office warranted an absolutely glowing review! Thank you!

Erica was sup, SUPER helpful. She went above and beyond and got me into the right space. Thank you Erica.

Erica is the best – helpful and friendly. The facilities are solid and I especially appreciate the easy app-based gate access.

Erica is awsome and the storage options are excellent we just down sized and have been using public storage at this location for approximately 4 years.

Best location in town. Not too wild like some of the others

Gracias Erica !

"Property is clean and customer service is on point. Thanks for making the rental process a breeze for me, Erica!"

Fue la mejor decisión el elegir este storage, la señorita Érica nos brindó un excelente servicio, nos dio toda la información necesaria, nos mostró varios lugares sin ningún problema y siempre muy amable, al momento de pagar también nos explico cada detalle necesario, el lugar tiene buena seguridad y limpio, muy recomendado

Amazing help!! I was checking in on pricing for short term storage and Erica was so thoughtful and helpful and patient with my thousands of questions. It’s always so nice in there and welcoming when I come in. Thanks erica!

Erica is extremely friendly and knowledgeable and I feel confident using this storage facility! Thanks Erica!

Erica and Cathi were super friendly and awesome to work with! Thanks Ladies!!!

Erica was great! Friendly and knowledgeable. Highly recommend 👌

Erica in S. McCarran was amazing. She helped got all my questions answered quick in was so kind and personable. Five stars for her!

I received the utmost excellent customer service from Erica, with all my questions answered and thoroughly detailed out. I would recommend to anyone of my family and friends plus the facilities are clean and well-maintained. Safe piece of mind to store my belongings at this facility.

Erica over at Public Storage really came through for me. She made the whole storage process smooth and easy, and I couldn't be happier with the service I received. Kudos to her!

Erica at Public Storage left a positive impression on me with her outstanding service. Her professionalism and efficiency were truly noteworthy, and I couldn't have asked for a better experience

Erica was so polite and outgoing. She’s so awesome. She walked me through everything thoroughly and made sure to mentioned the little things as well! :)

Erica was amazing and super helpful! Answered all my questions!

Public Storage has been an amazin experience for me. The staff is always friendly and helpful, and the facility is well-maintained and secures. I would definetly recommend it to anyone in need of storage solutions.

As a long-time renter at Public Storage, I recently had the pleasure of interacting with Erica, who recently transferred as the property manager. Her knowledge and expertise in managing the property are evident, and I'm confident in her ability to maintain its high standards. I've never had a problem regardless.

Helena has been fantastic. She was a great help.

Nina, Hats off to you little lady.... I hope this is seen by the proper management higher up then the store "managers" Nina was great and did an outstanding job multi tasking between customers that were in the office last week. She appeared to be working alone and although it seemed extremely busy she still managed to smile and laugh with her customers. I have seen a lot of CS people in my time but Nina is Something else. Please show some validation for her and whom ever encouraged her to be with your company. Thanks again Nina for a great morning and I will be storing there. This is why.... I was about to move my things to another facility outside of Public storage and I went into a public storage with friend who was paying a bill and I now known to be 4875 S McCarran Blvd. Anyways the office had other customers in the room and when we walked in, she peaked her head around the customer in front of her and said be with you in a min. Then she stepped to the side and said actually I lied sorry I will be with you in a few minutes to see what services I can provide you with today. I just chuckled. We waited apx 7 minutes and as the other customer was finished she said hold on guys and women imma do roll call in a min and laughed and said just kidding. As the customer walked pass us he said be patient she's the only one here and she ready was told by another manager to shove the customers out the door and do her outside work and she's a good worker and cares about us. Then she says real loud I'm going to ask three options for reasons to come and see me and if none apply just let me know. 1st all potential customers or eRental customers over here, Payments here in the middle and over here account issues changes and vacate. Everyone moved and she stated please be patient I am going to process payments on this side and hp others on this side anyone have any objections and smiled. I must say she was doing her job we were almost out of the office in a matter of about an hour. And everyone e recieved the help they needed. Great job for the person she learned from.

It was a good place but after changing there personel it has gone downhill would not recommend storing your stuff there

Kathy was incredibly helpful and kind

I rented a unit online but received a call from Nina C before I completed the reservation. She was so helpful and friendly in answering all of my questions. I secured the unit online. Even though, I had a small hiccup when we arrived onsite with the gate code verification (that Krystin from Wrongel location resolved) Nina was also just as friendly in person! I appreciated the great customer service! Especially since the customer service line representative was not helpful and very rude! Thank goodness for Kristin and Nina!

They're liars I was going to get rid of my storage that they had raised to $300 a month and they gave me a different unit for $88 said it wouldn't change for a year 3 months later it goes up they lie I will be moving my things and getting a new company they're terrible

i had a nice time packing a moving then met Kathy, super friendly she was polite and showed me around the units allowing me comfort and the ability to do things smooth and easy

This place is over priced and until recently there employees had crappie attitudes and where rude but as I moved out the girl at the counter was awesome friendly and polite

My storage is easily accessible.

Kim went above and beyond to help me find the right size unit after I picked one way to small for all my “ treasures”. Thank you Kim!!!

My unit got robbed due to their negligence. They had JB welded the clasp that attaches to the unit and the wall. I assumed it was okay given "Public Storage is a known brand" and they should know what they were doing. I was wrong. They have motion activated lights, but they didn't activate from the side you would naturally get walk in from. They only have cameras on the door into the units but not on any of the hallways so they were unable to see anything. When I wanted to move the few things remaining that weren't stolen they offered me a smaller unit literally as far across the facility as possible. I told them it wasn't happening and they eventually gave me a larger unit that was closer and had better working lights. Also when I'd initially gotten the unit I'd used an online price and when I went to sign up originally they tried to argue they wouldn't honor the price which I eventually forced them to. Overall a horrible experience and really deteriorated my trust in storage units. I thought getting $800 worth of equipment out of my car was the smart play to avoid getting my car broken into, who would've thought the storage unit was the riskier option. And that same week apparently at least two other people at the facility were robbed as well. STAY AWAY.

My friends storage unit is here they have a particularly high level of security and all the units are locked up in larger locked buildings with coded gates all around and only one entrance by the office which it looked like was always occupied by very nice staff might I add. Everything was tidy and I wouldn't worry keeping a locker full of gold bars in here who knows maybe I already do ???

Monique was very friendly and made sure the unit I got was the right size for my move.

Jackie and Moe were extremely helpful in trying to help secure a rv parking spot they went above and beyond in customer service. Great ladies.

I just want to say that Monique is the best and how much I appreciate everything she does for her customers. She definitely keeps them happy 😁😁 thank you Monique.

Jackie was so helpful

Jackie is a lot of help.very nice

Super kind, knowledgeable, and professional staff. Emily was wonderful to work with. Good location and the area felt clean, safe, and reasonably priced. Thank you!

Seems to be alittle understaffed as the office isn't always open during business hours

Monik was super today and very helpful. Ask for her and she is very pleasant to deal with. Doing a great job as far as I am concerned.

Monique was kind, professional, knowledgeable & helpful at every need while I rented from PS! TY

Just signed up. Monique was patient, friendly and helpful. Answered all my questions.

This place just upped our storage unit $30 dollars a month and didn't ask for resigning documentation or notified me of this change, so apparently they can up the rent of your unit anytime for any reason and not get authorization? Seems sketchy don't rent from here.

Monique is amazing and a great spirit. Love her😁

Place was great, Monique was a wonderful help and has never made storaging any easier.

I have an interior unit and it is dirty and lots of leaves also extremely cold in winter - drafty With that said it’s quite expensive

So cool place I needed A place to store my belongings because I just enrolled at the University of Nevada and I came here with my dog to get a unit and met a very nice lady named Monique who is super cool and even gave my dog a treat she walked me through and help with steps and I’m one of those people that ask questions twice and she was still pretty chill and cool multitasker pretty cool lady if you ask me thanks Monique hope you see this and I hope you have a good day

The thing I like most about the storage company is you can set your account up to have 24 hour access. The grounds are clean and the caretakers nice.

Danielle and Monique helped me with ease and were extremely nice and knowledgeable.