From making the reservation to getting a storage was not difficult. Especially when I showed up late on a Sunday and nobody was actually there but a man stayed on the phone with me and he was professional and patience with me. They have good rates and affordable. I was a happy customer and if I need them again I will be back.
I went into Public Storage to rent a unit and Freya has to be the most helpful people I’ve ever encountered. She explained all the policies and made sure I had a very good understanding of everything.
Decent prices but bad area, no real parking, remote access to gate only works periodically, and never once has a staff person been there when I tried to contact someone. I've had some very sketchy people approach me inside where the units are and I don't go in alone or without Mace. There are cameras but I can never get ahold of anyone so not sure those are that helpful. All of that said, I've had a large outside facing unit for about 6 months and had no issues with damage or missing items so it has been worth the price and a few inconveniences.
Edited: I added a star because the manager of that location called me. She gave me the direct phone number for that location so if something happens in the future, I can reach them. It doesn't automatically mean the issues I mentioned aren't still valid, but I'm willing to give them credit for good customer service. If anything else changes in the future to alter my experience, I'll adjust the rating to match.
Yesenia was helpful and the facility is professionally run and clean.
Cretia. She was amazing very prompt very fast took me to the unit. Got it done. It’s over I thank you
Excelente trato, profesionalidad, y los almacenes tal y como los publican, agradecimiento a Yesenia por su ayuda
Yesenia is great! Very professional! She the reason why I stay doing business here
I purchaaed a storage unit online, which was a very easy process! On arrival and unpacking my stuff I realised I would benefit from having a unit inside. Yesenia, very kindly, went through my options and the process with me for an upgraded room. And that was it, within 3 mins I was relocated, hassle free!
My experience with Cretia was exceptional! The representative, Cretia , was incredibly patient, knowledgeable, and resolved my issue quickly and efficiently. They went above and beyond by following up to ensure everything was perfect. I'm so impressed and will be a loyal customer!”
Came to the E charleston store and was pleasantly surprised with the customer service. Cretia was absolutely amazing!! I love going to a place and they know exactly how to take care of their customers. She had a great attitude and very uplifting, all while multitasking and taking care of everyone else
Cretia is an amazing property manager! She showed us the storage unit were renting and explained the whole process very thoroughly. Great customer service!
Cretia was awesome and super friendly!
Cretia was great very professional help and the location was great and she was very helpful and knowledgeable very happy to use the rental space!
Yesenia fid a awesome job great attitude must keep
Easy to start rental over the phone. Cretia has a great personality. I would recommend.
Yesenia when out of her way to help us out
Yesenia best manager tries her best to hep us as customer
Great customer service when I visit the location and representative was awesome assuring there will be no problems with the storing our items at the location... the hours of operation is great and on line check in and deal was awesome & a quick process
The property manager Yesenia was always there to answer my questions always returned my phone calls and was super nice great customer service if I ever need another storage place again the future I'm coming back to this one everything was easy and clear I instructions :)
Customer service was great and even though I no longer needed the area, it’s a good storage unit. Cool neighborhood, just a lot of bums.
Yesenia es muy professional muy amigable. Y respetuoza .good good service.
Yesenia was great . Helped me with everything quick and fast
Yesenia is very helpful and pleasant. Always sweeping and picking up trash. Never grumpy.
Yesenia is great at taking care of of the property . Feel safe where I can leave my items. Great place for storage
Yesenia was a huge help with the renting and payment process. Would recommend her and this location. Thanks to her for all her assistance.
Yesenia is amazing and wonderful. Always upbeat and helpful.
Mr.Luis is the perfect gentleman he is very helpful and make sure that safety is everything 🙏
I drive in once a month to pay my storage and now certain place won't accept cash. But the 3852 e Charleston does. The young women that run the desk they need to have one in each store. What a great person. She told me things I'm sure others were supposed but I felt like a new person when I walk out. Great person know how to talk to the public.i haven't seen this in along time. No matter what hold on to this employee shes a great person. Thank you so much for helping out today I'll never forget your kindness.
Lewis is awesome. Thank you
The manager here at our facility goes above and beyond her job duties to ensure that her customer's needs are met with a friendly smile and listening ears. It is always clean and if a problem arises they respond promptly and act quickly. My neighbor's unit had a small leak and they were had it repaired immediately and was asking me about any damages I may have incurred. If you are looking for a storage unit for now or a lengthy stay this is where you want to call first. Our facility is rat and bug free.
Yesenia manager best help
Yesenia helped me out a lot and great customer service
There is only 1 thing that separates public storage from the rest. Customer service. I was in-between homes, with a tight schedule, not sure how i was going to make things work. Yesenia was very accommodating and made my life so much easier. I thought I was alone, but public storage had my back. 5 stars.
Yesenia was very helpful and very polite. Thank you for the great service
I like the service and the cleanliness and the price.
I moved out on the day my lease was up and they still charge me for the next month.. UPDATE AS OF LAST SUNDAY THE AREA manager reached out to me Jenn, And cleared up the issue, as for Jessica the first person that I spoke to over the phone who was very rude very unprofessional should be reprimanded for the way she treated me. Jen went above and beyond and made me feel like a welcomed customer still the company should reflect more into their training for their other managers because they need more Jenn's
Thank you so very much I really like it and all I can say is thank you so much
Yesenia great help went above and beyond
HI YESTERDAY I HAD A VERY GREAT EXPERIENCE WITH ON-SITE MANAGER DEBBIE. DEBBIE HAD VERY GOOD CUSTOMER SERVICE SHE HELPED ME OUT WITH EVERYTHING I NEEDED TO MOVE IN MY NEW UNIT IM VERY SATISFIED AFTER ALL IM GIVING 5 STARS FOR GREAT SERVICE AND WISH I COULD GIVE AN EXTRA 5 STARS FOR VERY CLEAN UNIT.
Oh my God I had never delt with someone like Debbie before it was a refreshing experience. My dad and I stopped in to see two units and she took the time and showed us both units. My dad has breathing issues and Debbie saw that and asked if he needs to rest in-between units. Of course my dad is hard headed and told her no we can keep going. And Debbie took her time and slowly walked with him. I had never experienced that kid of empathy in Las Vegas before unless you are paying them. He told me today that he like that young lady at the Charleston location. Mind you we don't live by that location. There are storage spaces closer to us. And she even checked other properties for us. But he has his mind set.. just wanted to share my story
Hello and thanks for all your all help Ms Debbie... I just wanted to show my appreciation for you being a people person and well skilled in public relations...you're a very patient person and help when needed...thanks
The manager onsite is awesome lady she does her job well I love this public storage location
Debbie’s customer service is through the roof!!!! I was helped immediately and she is very understanding. Love this location!
Been customer here for 2 years there awsome
Debbie has the best customer service she is the best property manager that I have encountered at public storage and I have been renting from public storage for years. Glad I came to this location on e Charleston.
Debbie was extremely welcoming and knowledgeable of her stuff. Thanks again for making it easy for me to get in and out of there quick.
Experience customer service. Appreciate d the reminder call and Shelly show me the clean storage before I rented it. 5 star on customer service.!
Better than corporate customer service !
Debbie is very detailed
Debbie was very knowledgeable. Didn’t know what size unit would work best and she showed me a couple units and helped me decide on the best size fit for me. Debbie made the process so easy and the property is very clean. Thank you Debbie
Yesenia great customer and like her vide
Yesenia the manager did a 5 out of 5 amazing job
Yesenia help me out with rate increa I got she took extra step to help me thanks
Friendly and well maintained
Yesenia the manager has been very helpful to my wife and I in our time of storage need. She was very informational and factual which we appreciate.
Yesenia great customer service.
Debbie was super helpful sweet and got us in our unit in no time
Debbie was extremely helpful and kind. Overall great experience! Thank you!
Had my unit ready and a lock in the unit for me upon arrival. What else could you ask for?
Debbie was amazing! I was having a bad day and it changed once I interacted with her. She was very knowledgeable, understanding and funny. It’s rare that you find employees like Debbie!
Yesenia best manager very help full and commutative
Debbie was awesome ,Nothing less than 5 star service i would give her 10 stars if i had that option , she was highly professional, very helpful and polite , she made the transition to my new unit effortless ...thanks Debb !!!
Yesenia is a hard worker, I would see her walk the property couple times during the day picking up trash and also removing what other customers left out. She is very helpful in filling out the forms and showing you to the unit.
Good customer service Yesenia is awesome!
Yesenia, was who helped me today . She walked me through everything and explained everything very well. Thank you for your great customer service
Shelly made the move in easy. Very helpful
Very clean well kept storage feel good that my belonging are safe the staff is very helpful with questions and very courteous staff
Spoke with Shelly. Very nice. Keeps property clean
Love this public storage! Shelly made the move in very easy for us. She was friendly and knowledgable, I would recommend this public storage to anyone. Pretty good
Shelly courtesy and when through all the rules
Thank you shelly for your wonderful service. Very knowledgeable and great experience.
Shellby had helped me out the whole time I saw here she help me figure out the location of my storage and even gave me a cart because I don’t have a car with me she was amazing really great person and worker hope to see here again for future storage unit.
The agent was able to help me with getting enough space for my belongings