Public Storage Self-Storage Units at 4685 E Tropicana Ave, Las Vegas, NV

Great service. Irene is very helpful and is always happy to help!

Great customer service by Irene, solves problems quickly. Always helping on property.

Irene was amazing at this location she really cares about her customers and she see us like a person not just a number

Irene was so helpful on getting me the help I needed she was so nice and friendly and even if she is doing something else she always stops to greet me and see how I'm doing

EDIT 2: Irene helped me resolve this and get me into a unit. She is amazing. 800 number customer service person was not. EDIT: I just heard from the location and they are trying to make things right. I am going to change this rating tomorrow if all goes well when I go finalize everything. I believe it will as Irene was very helpful. I made a reservation and then an appointment to see the space and finalize. I had to reschedule my first appointment, that was on me. When I showed up on the new day and time no-one was there and it was 112 degrees out so I could not wait. I went home and called and left a voicemail asking to come back when they were available but got no call back. I called everyday for the next 5 days and NEVER got a call back. I left multiple voicemails. Nothing. When I called back today the person said to call customer service. She also said the reservation was good for 5 days and I was on the 5th day as per her words. They would not honor the reserved price. She directed me to call the 800 number for help. All they offered was to give me a refund for the first month to equal the first month being the $74 I reserved it at but after that it would go to $120. That is almost double the price. FYI I found out they are month to month and can and will raise your price as much as they want, even double, depending on market value with only 30 days notice. I am glad the service was bad so I decided against going with Public Storage. Do your research and read the fine print.

Horrible business unprofessional poor customer service, like any other business nowadays no concerns for the customer just a cash grab, phone rep sales me a unit over the phone without telling me the location is appointment only to check in, had to catch a bus in 110 degree heat to find out I couldn't even show Id and check in, had to get another unit with U-Haul because it was an emergency and needed a unit asap no time to wait for an appointment, ask Public Storage for a refund on a unit I never checked into never set foot in got told it would take 24 hours to clear the unit I never seen or been in then 4-7 business days for refund to process, call back 11 business days later told the refund request was never processed even though I called after the first 24 hours and was told it was processed the next day after I originally requested it, the cherry on top is whenever I do get my refund it want be the full amount apparently Public Storage is okay with stealing from customers who they never provided anything at all, PLEASE GO TO U-HAUL OR ANOTHER STORAGE COMPANY DEFINITELY NOT THESE CLOWNS 🤡

Irene was very helpful with my bill after my heart attack and had difficulty making my payments. Side note: my unit was broken into, some stuff stolen, rats have destroyed some of my things and they have been trying to resolve this pest problem for over a year. I'm almost knocked back from the smell of rat urine in my unit, but I am alone and can't move my things to another.

I had a smooth Easy check in with Shelly. She was very thorough and informative! Good customer service!

Shelly was very helpful with showing me how to register and download the app

This place is having a lot of trouble and the girl who works there seems like she don’t care about the customers but they sent this man to save the day his name was Michael and wow is he amazing the best customer service and compassionate person I’ve ever met I hope he is the new district manager not sure what he dose but wow what a great turn around in service I hope he is here to stay

Maintained site and very useful for us.

Love it!!!!

I have a couple storages here at this location and it's a good location. Clean, simple, and the lady Zoey that work there in the office is very sweet and efficient. She is on top of things there and is really very helpful.

Zoey helped making the process of switching units super easy she was super nice and the property is cleaner and smells a lot better

Amanda was great. First time there was patient and although I was past closing time she took the time to show me how everything worked. Thanks Amanda

Worst place to store your goods my storage unit got broken into twice and the staff is never there in the office to assist you. Isnt that so odd ? Ive read other yelp and google reviews of their customers belonging being stolen. If i had known i wouldnt have stored my things there. Theives work there dont store your belonging at that location. Dont say that you havent been warned.

Will give it half a star but that would be too much, this place is in a great location but unfortunately the management or owners don't care in the slightest or at least pretend to keep the place clean, this place is infested with giant rats swarming everywhere, giant black and hairy flies can be seen flying in every corner of the place, and the entire surface is full of the same dead flies and feces of these rodents can also be observed everywhere in addition to the bad smell of rotten meat what floods the place, this storage unit is already overpriced when at the same time it is falling apart, definitely a good place to visit on Halloween but a health risk to families who use it to store their property, Clark County should shut it down and call channel 13 news I will definitely try to make a property damage claim and will never go back or recommend this place to my worst enemy either!!!... Later I will add pictures of the place as a proof of my words...please avoid this place as a customer...

Amanda was so helpful she is the best

Julia was amazing and very helpful!

The manager Julia was informative and I was in and out in 10 min. Facility is clean, air conditioned and secure. I would recommend it to family and friends

Excellent Service I Highly Recommend Facility 😎

Best service ever. She was fantastic. Deserves a pay raise.

Absolutely positive staff very professional and polite from start to finish l will used there services again thank you.

This is the worst place to rent a storage unit. The floors feel like you are going to fall through them. You can tell they never fixed the flooring just painted over it. The repaving they claimed they did was not done very well and there are cracks still in the pavement. There are so many flies hanging out that you would swear there was a body in a unit. They give a 50 dollar at least price increase every year without notifying you. They dont let you have access to your stuff after closing. I have been with the company for a long time and finally i am moving my stuff out! DONT RENT DROM THEM....FIND ANOTHER COMPANY!

Excellent customer service. Units are in great condition.

Shelly was very nice and helpful. Price not bad. Spacious units.

Shelly she do very nice jod,she so nicea d sweet that why I am give her 5 starts

I have been renting since march 2021 and have had a positive experience here thus far. Also they just added more moving carts which is a plus. I would recommend this location.

Amanda is amazing always so cheerful and very helpful!

I don't like the hrs of operations. 6pm on the weekdays and 5pm on the weekend seems too early also they open too late too. Those are the times most people are at work so it makes things really difficult to drop off or pick up. If they are going to close at those times they should give the people that were there before closing time 30min to leave and not let anyone in past closing time.

Almost every review is fake lol new management is a joke.

Customer service has been exemplary at this location on Tropicana. The ladies at the front desk, Julia and Amanda, have been extremely helpful in answering my questions regarding the units. They are both friendly and courteous. Julia has been extremely helpful in addressing my queries and concerns. I already had an upstairs unit but needed more room for storage and Julia assisted in helping me find a desirable unit on the ground floor. All in all the move was quick and painless and porting over my existing account to the new one was quick and easy. Thanks, Julia!

Seguro y confiable

I have been renting since September/October 2017 and with the pandemic every thing has increased in price. I have never missed a payment, was late once or twice as it just skipped my mind. Payment went up a few times over the last 4 years and this month I had not met my payment obligation. I spoke with Julia and she was able to help me not lose my storage and get back on track. She was very understanding and very helpful, which I appreciate. Thanks Julia for all your help.

Julia has been very good in keeping up with managing the property and being kind and helpful to me as a renter .

Julia had great customer service she was very helpful thanks for the good energy

Thank you julia for being so helpful

Good pricing and I love the access app for my phone. Would have given a five star but they really need more carts. One is NOT enough. Rent or buy a dolly or you may be waiting for others to finish their moving.

I just rented a unit online. I still had questions, but Julia and Amanda were great. They made the rental so easy and answered all of my questions perfectly.

I wish they had longer hours, but the staff is friendly and the place seems secure. Code needed to get past gate and to use the elevator.

Julia is great!! Great customer service!!

I want thank Shelly for all her hard work and excellent customer Service and good at multitasking she’s Amazing she explained and went over everything set me up for the day thank you Shelly for everything

Before renting you should first read the 1,400 complaints to the Better Business Bureau because this location has the same problems. Lack of Customer Service, lack of knowledge re: Proper Procedure when filing/placing a lien & gaining access to unit. At the top of the list would be Theft by employee (Manager) because all theft should be reported to Police or if nothing else, to the renter. You can't just put a different lock on the unit & not get noticed by the renter. A real thief isn't going to take the time to put on another lock. Also any positive comments about Julia were added by her or someone she paid. AND...you will never get a courtesy call for things you really need to know, like Our hours have changed, Elevators aren't working {Again} or your Rent is going up {Again} AND... any positive reviews you read for Julia have been written by her or someone she paid.

staff was great but over worked

Tukoya was an amazing help today with my account and changing my lock. They need to change the access hours back to 6am to 9pm.

Store number 20221, Julia was very nice and showed us the unit we wanted to rent. Very efficient.

They just raised their rates. A 5'x15' is like $134.00 a mo. + $15.00 insurance. And you don't have 24 hr access. Don't do it!!! Not worth it in the long run!!!

Ashlie she was absolutely fabulous an was amazing an EXTREMLY helpful in every way would recommend to all my friends

Expensive and the hours have been reduced so it made it hard to get our stuff when we needed it.

There's never any staff on site when u need them and no one answers the phone when u call.... Horrible service.....

Erika at property number 20221 was very patient and helped me find the right storage solution.

Quick friendly and easy

Staff is wonderful always helpful and friendly clean atmosphere

Heather was awesome made the process really easy thank you Heather

Great customer service

Andrea is an Awesome help. Very professional. I am pleased. Thank you for all of your help and knowledge of the units!

Website says they close at 9 during the week but they actually close at 6 during the week

Vast and patient

Do not...absolutely do not rent here..the people working there will break into your unit and steal everything .how you gonna rob me and put the lock back on? That must be the reason we have to buy ur lock

How are you gonna tell us that we can access are unit till 9 pm when we can really only go there till 5 pm

It's ok halftime I go the door into my storage is locked

Easy to process exit clean place and Julia is very nice person

Great friendly clean best customer service ive had since moved to Vegas

Thank you for you great assistance Julia.

Excellent customers service. Fast service

Julia was very nice. Good customer service.

Kala was awsome! Super quick!

I absolutely like this Storage at Tropicana Las Vegas. Mike was really nice and helpful. Thank you!

Very pleased with my storage

Julia was awesome made my moving experience better and glad to be getting a strorage here thank you again

I had a very good experience at this location the woman that was running the location was punctual with the time she left on the door. She was very professional and very helpful zshe is doing a great job at that location

Favour provided quick and accurate service. I was in and out in no time with my storage.

Nick is an awesome person.. very friendly and patient and funny.. will recommend everytime

Julia was very helpful and made the process super easy. Would recommend.

Cuanto cuesta un storage al mes

Great place. Everything was exactly what I needed. Lei was super helpful.

Julia was amazing! So helpful an friendly, she was fast got me in an out! Only took 25min or less! Thank you sooo much for all you're help ! Again if you need storage this is the place to go!

Great customer service was given by Julia when I came in, she made sure I had everything that I needed to put my things up.

Lucero was the best answered all my questions, friendly and very professional

This place is a ripoff

Outstanding customer service - Mark is friendly, helpful and professional. Grounds always spotless. I am very pleased with this location and highly recommend it to others!

Finally a manager that cares and works. Since Mark took over as manager, the propertys appearance and cleanliness has improved drastically. The previous manager never left the office and had other people do the cleaning and upkeep on his days off.

Great customers service. Please use facility they're amazing here ask Mike

Great Service from Mark, speedy and polite

Good place

Mark was very helpful and nice

Mike was awesome and quick got me in and out in a hurry thank you Mike.

Mike was a very helpful gentleman! Very clean Facility! Super friendly! Highly Recommend this property

Fantastic people at this location very helpful

Mark is an absolute professional...

Jeremy was very professional, the whole process was seamless.

Mike is very professional and detail explained everything to me

Mike was very helping with getting me through the moving process

Mark was extremely helpful. He made the experience easy.

MIKE WAS GREAT THANK YOU

The guy name Mike was very helpful very nice guy I will use this place again

English is not my first language. But Jeremy was very patient and helpful i recommend this place is number 1 in my book

Jeremy was awesome super fast got my storage unit Way faster than I thought it would take.

Was helped by jeremy thanks made process easy.

So happy that they called me to make sure my stuff was secure!

Thanks jeremy!

Lily and Ken do a great job at the facility. Very friendly and would recommend for everyone...

Nice service. Pleasant people and very helpful

Maya helped with a storage unit thanks!

Maya helped me with my rental thanks!!!!

This place gives great service when Brittney is there.

Maya she was very helpful and courteous and save me money

Thank you Jeremy! Very attentive and helpful. Made my day go super smoothly because of the help and information he had to give about Public Storage. Ask for him, very nice employee and knows what he’s doing!

Good reasonable storage my things are secured there safe

Outstanding service Brittney ..thanks

Professional courteous staff, even Jeremy is okay!!!

Mike Manthey

Very hot inside

A little over priced, but did have a promotion for the first month.

Yesenia was great ! She answered all my questions about my concerns

Ryan good customer service

Thanks! Jeremy made the process of getting a unit quick and easy. Also answered all my questions and explained the rental process.

Helped by Jeremy made the process quick and explained everything.

Brittany was amazing and uber accommodating! Great facility!

Jeremy (property manager)was oh so kind & thoroughly explained everything 2 me w/ease. He's an excellent employee, he's very cute too. Please keep up the awesome work u're doing. 😘

Came in to make a payment for my unit that is out of state was helped by Jeremy who found my account without a problem. Will be making my payments at this location from here on out

The manager will change up on you so fast even if your a long term tenant, that corporate mentality is real at this location, the lethargic young man that lives on site which is very dirty claims to want to work for Amazon but treats his little piece of heaven like a grave yard good luck to whomever decides to obtain a unit even if they make a mistake mr. corporate and his spacey dental will change up on you so fast you wouldn't believe it. cheers!

P. S. Stands for poor service . AVOID THIS PLACE!!!!!

Jeremy i know him for so long he always do exelent job very helfull

what are the gate hours?

Brittany wus very helpful and very informative and nice.

ออฟชั้นดีมาก

Great place for my stuff.

Good service and prices

I was there with a friend who is renting a storage room. The clerks were really friendly! Very helpful! And funny!

Great rates and Jeremy was very professional!

Jeremy is the Storage King!!! Boxes, wrap?? What you need?? He’s got it!!

Great experience

Jeremy is the best! He made the process quick, easy and totally painless thanks Jeremy your the best.

Brittany was very helpful. I would definitely would refer my family here

Brittany...she's awesome. Very friendly and speak very well on the property information.

Brittany is awesome! I got in and out without a hassle and given all the info I need

Brittany was very helpful and got alot of information. Very helpful

Fast check in. Excellent Service. Brittany was very helpful.

Great experience! Brittany is awesome!!

Brittney was very helpful friendly I was very satisfied with her work. Job well done Brittney

Britney was awesome

Maya was great with costumer service & the unit was very clean

Maya was an excellent person to talk to about all my storage needs I needed

Stored a bunch of boxes and it was pretty smooth. Elevator worked and the guy works there was super attentive to security. ‘Twas a good experience

I just want to say thanks to Jeremy for all your help and support

Very greedy, over charges, staff not friendly.

Very friendly and helpful lady name Brittany assisted me on my visit. Ground were clean.

Yo, Brittney and Jeremy are the Fam! These people couldnt have been more kind and helpful with my moveon from my old place into my new place and back! THANKS, FAM!

This storage place is amazing!! They were very helpful, friendly and customer satisfaction oriented. A big thumbs up!!

brittany was amazing ! get your storage here !

Great staff helpful

Cleanliness, friendliness, affordability. One of the staff, Aaron, is knowledgeable and helpful; hard to find that these days. I wouldn't use any other facility!

Very clean and professional staff. If you are in the business to move to here! Thank you for your help Jeremy!

Great customer service

Jeremy was so helpful the area is clean and I love the fact that the employees are so helpful

Don't keep your stuff here. These are suppose to be secure indoor units with cameras and coded gate and elevators but mine was broken into and about 5k worth of stuff was taken. Trying to get video footage from them is near impossible not to mention the cops in Vegas could care less about your unit being broke into. I wonder if it may have been a inside job but will never know and thats just a thought. Wish they had tried to at least help me in some way but like I said it was like pulling teeth trying to get video footage which we could never get from them. Also they raise there rates all the time.

Monique was very helpful would recommend

Pretty clean, especially for the east side. Decent move in specials. Jeremy was super cool. Good customer service is so hard to come by these days. Would definitely recommend.

JEREMY was awesome, great deals and secure location!

Jeremy is awesome and very helpful. Super clean facility and secure! Rent here

Jeremy and Destany were very helpful. This place is much cleaner than other storage facilities and secure!

The place is a little old and the elevators are in bad shape, but Jeremy and the staff were friendly and helpful! I was only there for a month so I can’t really complain!

Jeremy is great and helpful with all my storage needs thanks

Great customer service

Jeremy thank you for helping me with a payment

My company had a huge order of pizza boxes come in and we needed a place to put them. I called and spoke with Jeremy who helped me get the best space for me and it was only $1 for the first month! Staff is super friendly and helpful.

Estoy Muy Contento Del Trato Que Me Han Dados Los Trabajadores Del Ahora te Jeremy Y Isel Me An Dado Un Trato Exelente Bendiciones

Jeremiah and isel made me feel safe leaving my stuff in storage thank you both very much

Isel fue muy amable cuando me atendió, tiene muy buen Customer Service, todo fué explicado perfectamente. Le recomiendo a todos que vengan aqui.

Grat service.

Was helped by amandi and Jeremy.

Amandi and Jered were awesome and worked with us despite our bad timing. Quick and extremely professional customer service! Thank you!

Very unsatisfied; had our unit emptied by unknown individual(s). When reported to staff, they only showed mild concern until they opened our record to see we had not taken their insurance - then we were totally on our own as for dealing with the loss - not even so much as checking for video surveillance evidence of activity in the area even though the loss was discovered within three days of our placing goods into our locker. We had both their required ‘Public Storage’ issued lock and our own Heavy Duty, High Security, Commercial rated lock box devise installed. Both locks had their shanks compromised, one lock was replaced in the hasp so as to disguise the intrusion, the remains of the other lock was left under the scavenged remaining suitcase contents. The ‘Public’ part of their title is correct - minimal security here!

Isel is a manager at Public Storage great customer service. She is very helpful. Great storage place.

Isel was awesome! Helped me with my rental and items to protect my stuff! Go raiders!

great people and service i had today!

Jeremy and hector thanks

Jeromy was awsome!!

Run in the opposite direction avoid public storage on greenvalley pkwy

Its expensive, employees are rude and they aren't efficient at their job. They're lazy and have no customer service skills . ( needed to use the 🚻 restroom at some point when I was there I asked the employee for the key to the restroom and because he was on his smoke break he couldnt get the key from the office there for i couldn't use the restroom 🚻..)

Everything was fine here up until my storage unit got broken into! Filed a police report and everything, but at the end of the day nobody could do anything and had no video footage nor evidence of the person(s) who stole my belongings. Very disappointed!

Yesenia from this unit offer me good service!

Good prices on storage monthly

ELEVATOR DEATH TRAP! DIRTY! WORTHLESS! Worst storage place ever!!! Staff didn't even ask if we already had a qualifying lock they just charged us for one when we had a brand new one! Elevator is a death trap!!! Been stuck in that thing 3 times. The lights on the elevator don't work either. Half of the time it just takes you to the second floor a few times then takes you to the first floor. Only one working cart, sometimes none, to take your things to the unit. When issues brought to the employees in the office all they said is someone is supposed to come to fix the elevator. No apology didn't even get up from the chair they were sitting in! There are so many other places near by that are so much better!

Thanks to Jeremy for answering my millions of questions. Never rushed me, was super nice the whole interaction, and helped me figure out what I needed.

Isel muy buen persona muy amable

This place is amazing. Isel has great Customer Service and he is patient and very kind. Jeremy, please give Iseal kuddios, you and Public Strlorage is great to have someone like this one your crew!

Excellent customer service!!! Very efficient, thank you!!!

Horrible customer service. Poor communication. Would never recommend.

Isel was very helpful in my visit and helping me get the right unit I needed

Isel was very helpful and amazing! She is very friendly and answered all the questions I had. Awesome service.

Isel is a sweetheart. She worked with me last minute to get a unit and made sure everything was perfect. Thank you so much ❤️

Jeremy and nakia as amazing this place is very friendly and professional! I'd definitely recommend here!

Isel...She's great

did a wonderful job

Very affordable rental options! I have a unit filled with some of my personal belongings. The spaces are clean and dry. Perfect for most people's needs.

Very Nice Nice.person.super good person AMD very very atendet) thank .isel

Isel was very nice to work with

5 star experience with Jermyn & Isel, Thank you 4 making it painless!

Was helped by Jeremy, he has a beard, I have a beard 5 star service.

Jeremy was very helpful. Would recommend.

Toy and jeremy were great. Thanks guys

Best customer service I had in along time .The Agent was very helpful . I believe her name is Toy. Thank you very much for making day better.

This is a good and safe storage faucility,Jeremy in office was very quick and friendly at getting me immediately into a unit after a 5 hour drive,making my move a little easier which to me is a very good thing when moving and made my moving trip go as smooth as possible.Thanks again as I recommend public storage for this + great access hours.

I went to make a payment and asked about transferring to something smaller, Jeremy and Alexandria were very knowledgeable and gave good suggestions. They were incredibly polite and professional. I'd recommend any one who is looking for excellent customer service and efficiency visit public storage on tropicana and mountain vista. Genuinely Satisfied

Highly recommend this place Brooklyn and Jeremy we're very helpful and efficient. I was very happy with my service.

Great experience

Muy Bien Gracias

Had really great experience here, people were informative and knowledgable thanks

Victoria aka Toy did a tremendous job helping me look for a great storage size for my furniture. I was a little sceptical with choosing the size and she helped me pick the perfect fit. Thanks again Toy keep up the good work!

Stay away!!!!! Bait and switch!!! Will try and jack up your price make you use their lock and buy insurance. And forget about the promised discounts. All lies. Run by criminals who will steal your stuff before you turn your back. Stay away!!!

Jim was awesome!

The staff at this location is the best. Jeremy was extremely helpful and his customer service is A+. I would highly recommend this location.

Jeremy was awesome!

Was helped by Jeremy

Great customer service!!

Beyond pleased with the unit and the service recieved. Most of these storage places are shady/spooky but that's not the case here. The young man who assisted us, Jeremy, was beyond helpful.

Bad costumer service

Jeremy and jasmine were both great and concerned

We made a reservation on line for a unit. I use to work for Public Storage so I wanted to store somewhere I knew. When we arrived at the property I explained that I wanted to to put the unit in my Uncles name. Barry told us that we would have to make another reservation. Apparently he didn't recognize me. At that point I'm knew this was going to be a problem because I knew him from working with him. I called the district manager and left a message I also sent him a text. Barry flat out lied we do not have to make another reservation , I don't care if he gets an alert he should have changed the name. Barry is lacking of customer service skills cost them a rental we did rent at Public Storage just not this one. We rented at Sunset and Arroyo Grande with Maria she was amazing. If you want to rent a space from Public Storage this is the property you want to go to Sunset and Arroyo Grande. I would not recommend this property to anyone ever. Barry flat out lied and when I called him out on it if you refuse to rent to us and told us we would have to come back tomorrow.

Stephanie was quick and friendly - even though she was dealing with other very rude people.

Idiot worker tricked my handicap special needs friend into getting a storage unit he didn't need, in a city hundreds of miles from where he lives. When I tried to explain this to them, she said she couldn't do anything about it, so now he has been paying monthly out of his disability for no reason. Good job p.s.! Anything to make a profit.

Good service. Jeremy was very helpful. I tell everyone to come to this storage :)

Brittnee was very professional and polite. Great service.

Service was the best ive experienced yet ..... Brittnee was amazing very friend awesome and very helpful .... loved this place they made me feel like my stuff will be very protected 5 stars !!!!

Toy and Jeremy was awesome. Never any problems thanks

Toy and Jeremy are awesome and very nice

Roy was great, answered my questions. Thanks toy

Annie & Toy gave me an awesome speedy service with helping me access my storage unit. Greatly appreciate the two !

Great service, payment was made quickly. Thanks!

Chris was great! Made it easy

Jeremy was very helpful acquiring a unit for storage. Painless, quick, and easy process throughout. Excellent!

Thanks Jeremy for all the help

Toy and Jeremy did a great job and have a reat costumer sevice.

Thanks for keep updating for our unit ; u guys did a good job. We appreciates a lot Toy and Jeremy salute :)

Good experience. I came in and Toy was very helpful and knowledgeable.

Jeremy and Danielle were great! Would recommend this property to everyone. Fantastic service.

Jeremy and Toy did awesome. Very impressed.

Jason and chris were amazing. They explained everything and helped me. It was an awesome experience.

Jason was a pleasure to deal with explained everything i needed to know

Lily was awesome, Danielle checked me out. Best girls I've ever met. Public storage is fantastic.

Danielle was awesome. She helped up get our unit and their free to use flatbed push cart for easy move in. Would recommend !

I initially went in to just buy a box but I was overwhelmed with the service that I received at the storage facility. I wish I knew about them before I had gone anywhere else the customer service person Lily was outstanding she exemplified the description of customer service. And reminded me of what is Sorely Missing at other businesses Not only did she sell me the box she helped me to pack the contents of the box she helped me to tape the box and also take it out to my car. I was so very pleased at this facilities. Lily went over and beyond her duties I am sure, I appreciate it and I will definitely be back. If you want to Experience Top Notch Customer Service with a SMILE..GO see LILY at Public Storage on Tropicana at Mountain View. You'll be glad you came. THANKS AGAIN LILY!!!!

DO NOT DO BUSINESS HERE!! My mom and step dad are in the middle of a battle with them. Their sprinkler system went off and leaked into all their belongings and damaged most of all their house belongings. They claim it's in the contract . Spoken with manager Brittney at this location who has been completely useless and unapologetic and spoke with district manager Ken who is dismissive and says all he can do is give half off this months payment. Warning to all: avoid this location and pretty much the company altogether.

Lily is a great customer service person

Excellent. Service

Great place for storage! Make sure you sign up online to get the best rate!

Marsha was very helpful. And the service is excellent

My first time renting a storage unit and it was way easy. Got most of it done online, they were ready when i showed for my appointment, and Lily was super nice.

It was fine

Marsha and Lily were very helpful finding a parking space for me at another location. I made a reservation for Monday. They are both very nice.

Lili is GREAT! I have two units there and the has been a big help and very friendly

Great service from Mieshawn and Ken

Lily is great. She is always willing to help especially when I need a cart.

Today is My first time renting, and i have to say it was a quick and easy experience Thanks to MARSHA! she was really nice and got things done perfectly.

Aj was great and very helpful he was a true proffesional.

Rented a unit at this property Lilly helped me she was a doll and was on top of things amazing customer service ..........😍😜👍💁

It was quick and simple Marsha helped me out tremendously!!

Marsha just made renting an extra unit quick and seamless. Would highly recommend for clean secure storage.

Marsha and Lilly were very nice and efficient it has been a pleasant experience

I came into make my payment today. Marsha was super helpful and it was quick and painless.

I plan to rent a space in November. The nice lady, Ilene, was most helpful and knowlegable! She helped me figure out what size of a unit I will need, and all the other stuff like boxes and packing material I will need to make sure my items stay in good shape. A very good place and a very good employee!

Marcia gave me exceptional service

Marsha was great help with a lot of detail and information. I'm looking forward to storing my stuff here.

I have had items stored there since 2006 and there have been a few incidents. My unit was broken into last year, nothing was taken so I think that security is good. They caught the guys. I had my things removed from my unit for painting and it was returned to the wrong unit. A few small items were missing afterwards, not really sure about everything. Most recently the sprinkler system went off and saturated some of my belongings. I live out of town so I haven't been able to access that damage yet.

Marsha did a wonderful job in telling me about the unit

Met Monique and Marsha, they were really sweet and helpful with getting my gate code. Been with public storage off and on since 2007

I am very pleased with the service from Public storage. Monique is so professional and pleasant. She helped us, my son & I more than I can say. She made the experience so much more easier for us. Her suggestions were so helpful and saved us a lot of time. I would recommend Public Storage to anyone. Monique was so friendly, I enjoyed talking with her. I could not ask for any better service. She is a real asset to any business.

Marsha was very kind and polite help me out with my unit and everything went good

Jeremy was a great help. Answered all my questions without hesitating! Would definitely recommend to others.

This public storage is great.the employees very nice & helpful. I had gotten a unit with them in Aug 2013 right after my dad had a heart attack & passed away.I had to move out of the place where we lived cause I couldn't afford to stay there.I didn't work I took care of my dad.everything my dad owned was in that storage.his whole life which was also part of my life! I have managed to make the payment every month except for last month I got stuck & tried so hard to make the pa...yment down to the last minute before it had to go to auction.but I was still hopeful cause I was told that the buyer of the unit had to by law surrender certain personal items back to the owner like pictures.documents & then I had asked if I could have my dads air force metals.certificates & his clothes but the buyer didn't leave anything with public storage & as of yet hasn't returned anything.I spoke with them yesterday & they said they had a # for the buyer & that they would call him & explain the situation & give them my # so we could talk but I haven't heard from them as of yet. I wanna be hopeful they call & still have my dads stuff but I'm very doubtful also. If anyone may know this person that bought a unit on Friday January 30th at this location would you please tell them to contact me thru my Facebook.thank you!! See more

Lovin it monique

The staff at this location are extremely helpful and friendly. My experience so far has been nothing but good. Truly. Above and beyond to help us. We also got a very helpful rate from the 800 number which was a nice surprise. We would recommend this location to others.

chanti I like the service

Chanti is very helpful everytime

chanti helps me every time she's wonder full

Chanti and jeff was a grest help to me todsy i like this facility cudtomer service

Chanti help me today and she was great I found a new place to store thing long as she here thank u

Had an wonderful experience with chanti

Chanti is amazing she is so helpful and so patient. They really need to hire more people like her!!!💓

I came in here to get a unit and got excellent customer service. It was suprising how helpful and friendly Chanti was. I'm glad I came :D

Chanti helped me she was awesome

Chanti very good help and she a life saver thanks chanti

Chanti help me I am happy with this location and the service she provide every time I come to pay she is always helpful. I recommend this location to all that need storage

I was in a hurry and very stressed out Chanti was very polite and right to the point. I recommend this to everyone

Chanti is awsom! Always gives the best customer service possible. Greets you with a bug smile and caring attitude. Thank you!!!

Chanti, the property manager, was very nice and friendly. She was helpful and provided great service. She helped me very much and was even helpful in giving me information on how to move so that the process was less strenuous. Chanti is a BIG reason why I'd use this Public Storage location!

Chanti was very nice upon me renting a storage unit she was knowledgable and explained everything to me. Also showed me my unit which was very clean and in a good location. I love the rate I got also this made for a great experience. Will definitely recommend her and the location.

Chanting provided me with excellent service I do recommend this location. The place is clean and I am glad the manager chanti is there to help

Chianti and Jeremy storage facility has one of the best customer service. They are very good with helping you get what you need, and they work with you when you need the help.

Chanti & Nicole provide great services and we are happy with this location we appreciate them being so patient and kind

Chanti was tge sewest. Moving is never fun. I came in projecting my frustration through my attitude but she remained sweet and helpful. Made the experience more tolerable. She's awesome! I'm even in a better mood.

I needed a storage unit right away for an emergency and they got me one right away for a good price. Chanti was very helpful and even helped us move one of the peices of furniture we had in there as it was big and kind of hard to get in the storage unit.

Chanti was very helpfull and fast..she went above and beyond for us today .....we recomend chanti whose been here for a while

Chanti and Jeremy provide the best customer service. Always very curteous and prompt with everything

Chanti has provided me with great customer service. I am happy with this facility is clean and safe. If your looking for a storage this location is the best.

Chanti provide excellent customer service and very professional , knowledgeable in her field. I am happy with this facility and do recommend others

I appreciated all the help by Jeremy who was very professional and gave great customer service . I would recommend my friends and family to this location.

Ive been with public storage now for 2 yrs now and I like the people and the facilitys and there willing to work with in hard times and that is why I stay signed hank

Although This was not my Storage center, I was recommended by my Mother to this place (Was pretty far from my moving location) The customer service provided by Chanti? was over the top! I was shopping around for a storage center to choose to aide my current move and although This one was a little further than expected. Ms. Chanti went out of her way to help me search for one closer to my location. Without her my move would not have been possible. Thank you so much!

My boyfriend and I feel compelled to give this review because we recognize the human spirit for what it is and seek to acknowledge good people. We moved to Las Vegas 4 days ago and needed a place to store some of our belongings until we have room for them. We walked in to one Public Storage location and then were directed to another location just down the street because they had what we needed available. This was a blessing, because as soon as we walked in, a woman named Chanti greeted us with open arms and a smile and personality that lit up the whole room. Since we are new here, we are very receptive to good people and recognize those bright, light-filled souls. Even though we were only there looking for a storage unit, Chanti made our visit very heartwarming unexpectedly. We felt that she gave us good advice not only for our storage unit, but in regards to our bold move to move 1800 miles from "home". She made us feel so much so like we have landed in the right place that at one point my boyfriend got "chills" in shock of how nice she was. All in all, we both believe Chanti is a great asset to Public Storage and couldn't pass up the chance to say she deserves to be rewarded for her kind words and friendly disposition while still remaining completely professional. An employee like Chanti is the kind of employee that will keep business coming back, and will make customers recommend Public Storage to others in need. Two thumbs up to Chanti and Public Storage.

I was helped by Monique and it was definitely a pleasant visit and experience. She's extremely professional and made sure that I picked the right unit size and I didn't exceed my budget. I highly recommend Public Storage and if you're in the Paradise area, I really recommend this location. Monique is awesome and she definitely made me feel comfortable about my belongings being secure!

Chanti was very accessible and helpful when I came in to get some things out of my unit. I had noticed some damage to some of my property after a third-party company had entered my unit to do some maintenance. I honestly expected to hear that it was my own responsibility, but Chanti filed an incident report for me and walked me through the insurance claims process to ensure that my property gets covered. I was impressed with the sincerity and the quality of the service here!

Chanti has exceptional customer service!

Awesome service!!! Chanti was just the best representative for Public Storage assisting me with a complicated problem. I would absolutely come back to this facility and tell others as well!! Thanks again for the outstanding service.

I was impressed with how clean the facility and my space was. The staff was very knowledgable and attentive to my storage needs.

We reserved a space. They called us to remind us and it was a very smooth transaction. The place was clean and easy to access.

Chanti and Monique are great people. When ever I'm running late paying my monthly fee! One of them always give me a courtesy call to let me know that my payment is do! Also if I have any questions regarding my storage space. They are very helpful when it comes to that! Sincerely, James Bianco

I absolutely agree with all positivity, that Chanti and the young lady that also works at this location (forgive me for not knowing your name right now) are excellent storage keepers! They run this place with professional and courteous care, just know that people will be able to get a clear understanding of what to expect here, and all done with a smile! It doesnt really get any better than this as far as storage places go..of course I am speaking from own experience! I too hope you guys get to see these lovely remarks from others out here that know and appreciate all that you do! God Bless and thanks for great customer service!

It is refreshing to find a business that explains procedures and paperwork, offers a clean location and appreciates my business. If you live in Las Vegas or are moving to Las Vegas and need storage, I would highly recommend this location for your needs. Manager Chanti is the BEST! and Monique rocks!

I really loved the great customer service skills Monique had. She was very polite and considerate of what I needed and she helped me find the perfect unit to store my belongings. Your company is very lucky to have Monique I think she is a great asset to your business.

Chante & Monique are friendly, courteous ladies who oversee this property. It is a clean facility in a convenient location for me. I believe my belongings stored here are safe, and the climate control at an affordable price is unbeatable.

Chanti and Monique are the best and deserve the highest marks possible in my book. They are 100 percent professional, very attentive and service oriented. They are reliable and 100 percent trustworthy. I have had no security problems, and I always know my property is safe and available to me when I need access. I have been a customer at this location for many years, ever since Chanti came on as the manager. I couldn't tell you the number of times they have helped me with various matters over the years. Thanks guys.

Chanti and Monique are awesome, very helpful in anyway they can, they helped me extend the time to unload my stuff as time is limited to 9pm, I highly recommend this spot for your storage needs. I usually stopby and say hello to my stuff/storage and to them, very good customer service.

Chanti and Monique were very professional and did what it took to turn a bad situation around. I award the five star rating for the efforts of the local management team and not the actions of the phone reservations team (who should get one star at best). I was told on several occasions that the unit could be moved into and out of on the days of my choosing and the charges would be prorated based on my actual occupancy. (I highly suspect that these customer service reps are incentivized to get reservations as they will tell you whatever it takes to get a reservation from you) When I got to the facility I was presented with a month to month Agreement that could not be prorated. I called the customer service desk and I was informed that I either needed to sign the Agreement and live to the terms in it or not use the facility. I was also told that the original call was recorded and even if they did mislead me they would not reverse the term of whatever I signed. My solution...... Change what I signed. I made the modifications to the agreement and signed it. Chanti and Monique were very understanding and agreed with my solution. The lesson here is..... always read what you sign! The terms of what is in the Agreement is what you will ultimately be held to. Don't be shy about correcting what is incorrect in an Agreement. The other lesson here is ...... Do business with people you like. I like Chanti and Monique.

Tamara and Deesa were so helpful with me getting a storage room for the first time. They were so professional, considering that the system went down and they had to do everything manually. I thank them so much.!!!!! ***hope you guys get to see this** *ashley

Monique was really friendly and knowledgeable about the property! She was helpful and answered all of our questions and addressed all of our concerns. She took care of our paperwork in a timely manner and assisted me because of my broken arm. She's a great asset to your company and I look forward to working with her again in the future.

I have been renting a unit at this location for about a year now. The prices are great, the property is clean and well-maintained, and the staff is awesome. Every time I go there, Chanti is in the office and she's quite helpful and kind. When I first went to rent, she showed me various sizes of storage units because what I *thought* I needed was absolutely not what I really needed. I recommend this location to anyone who's even sort-of nearby and who's looking for a reputable storage company.

Chanti was professional and fantastic! I needed a box to ship something to a person on Ebay. She went above and beyond to help me pack, tape and safely box my guitar. It is is so refreshing where someone actually HELPS YOU! It is so rare. She is the model for all workers everywhere!!!!!!!!!!!!!!!! Thank you Chanti and thank you Public Storage for hiring her!!

I am very forgetful which always requires me to ask both Monique & Chanti for my passcode every time and each time they are completely understanding. Monique was really amazing and helped me determine which storage unit would best fit my needs. I am completely happy with my choice and would recommend this facility over anywhere else.

We had to visit more than once to decide which unit would work for us and the manager, Chanti, was so very patient and professional. She never made us feel like we were wasting her time and carefully explained what we could expect and walked us through it all step by step. It is comforting to know that I can count on management anytime I need them. The costs are competitive and renting was extremely easy. The facility is clean and well maintained and I feel very safe having my belongings there.