Public Storage Self-Storage Units at 2225 Green Valley Parkway, Henderson, NV

keri was very helpful ! didnt wait long at all and we were very quick to figure out what i needed !

Site manager Keri gave terrific customer service and is very pleasant.

Alex Wenzel was very helpful.

It's unfortunate that there are no MINUS STARS, as I would rate my pathetic experience about a —9! The following is what happened to me at Henderson Public Storage on Green Valley. READ THIS BEFORE YOUR RENT BECAUSE THIS COMPANY DOES NOT VALUE ITS CUSTOMERS: I applied online and everything seemed to go smoothly. I arrive at 4:50 PM, there was a sign on the door that said, "Back at 5:15." The closing hours posted was 6-PM. No problem, I was emailed a gate code and locker and drove 35 miles to use this facility (near my rented house). But, the code did not work. I noticed another email with another code, so I tried that. No entry. Now, I'm standing at the front gate with an SUV brim full of storagable household goods but no entry. Finally, a customer exits and I gain entry. I had to get the SUV back to a friend, so I was somewhat pressured. I wrongly assumed I could quickly unpack and could use the gate code for the elevator. Wrong again. I attempt to leave, but now, the gate won't open! I call the 800 number and it's a Bot asking me the same question over and over. So, that was useless. Now, I'm inside the lot but cannot open the gate to leave and cannot get to my already paid for, locker. It's 5:45-PM and no employee has returned, or called me back from the messages I'd left from several numbers. Flakey. So I am literally stuck in an empty lot of storage bins unable to leave. Of course, I could climb out, but then I would have to throw my car over the fence...right? After an hour, I had decided to call the police in order to get out, but my good fate was to discover one guy leaving who had been rearranging his locker at the far end of the building. He said, he would try to let me out. It worked and it was a sweet liberation. Meanwhile, NO ONE has called me back, they have my money and I had to rent another locker. It's Friday, so I wait until Tuesday-, because Monday was a holiday. On Tuesday, my bank, after hearing my complaint, immediately refunds the payment by crediting me the full amount and I file a claim. NO EMPLOYEE OR REPRESENTATIVE HAS CALLED ME BACK SINCE, despite my messages and that afternoon, I get an email that says, "Welcome to Public Storage." Messed up. Now, a week later, I have STILL not heard from anyone. Seriously? How about an explanation? How about (God forbid) an apology? This was highly unprofessional, deceptive and astonishing to me that a business can be so blatantly irresponsible--at least at this location. Grateful that I was able to get every penny back and have nothing to do with a business branch that obviously takes its financial enrichment for granted. Corporate, take notice. Last note: the customer who walked me out was deaf. As he opened the gate, he signaled me to wait and wrote a quick note. The note read: "Do not rent at this place! Get your money back. I've had nothing but trouble with this company." Lesson learned. I will never deal with PS--anywhere.

The last review i did was about a year ago. I been renting from this location for about two years. The monthly rent amount has increased sufficiently three times now. I’m paying damn near a car note for rental space. The prices isn’t worth it considering; the have an app to access the entrance and exit gate that hardly works. The same app to enter the door for downstairs storage or the elevator which doesn’t work half the time. This is the one of three locations that do not open until 9:30, others open at 6 am. They also close at 5. Most people don’t get off until 4 or 5, even than the traffic is crazy in Vegas now. The public storage on Charleston and nellis has alarms and 10 ok access to there storage units and not even close to the price of the one at this location. The females staff members her are selective in their friendly customer service. The male that works here was friendly and answered any questions I had or needed assist with.

Won an auction cool staff

Both elevators do not go to the 3rd floor. No way to take the stairs. No one on site. Called the customer service number and was told a request would be submitted (24 hours to respons). This is an inefficient way to run this business. Can't get my things.

I got a unit and it was a great price very clean and the person who was in the office was friendly and helpful I would definitely recommend a friend to that storage unit 👍

I think it is extremely unprofessional to request your customers complete a review for you in person while trying to handle all the paperwork, and get everything setup, my review is true with what it says. Just feel thus is a weak, and tacky way to go about Google ratings. As you can see as of 1/18/23 ive only made 2r reviews, I've been trying to figure out how to delete this but I couldn't find it till this day. Orginal review: Shelly helped us get all setup, answered all our questions, showed us our unit and made the process smooth as could be!

Excellent facility, management is fantastic… Ask for Keri!

Keri is AWESOME! She's very detail oriented & extremely helpful, GREAT customer service!!! Thanks 4 everything Keri👍👍👍!!!

So glad we found this storage. Super clean. Keri is so awesome from the first day we rented, She’s always very informative and she is so kind.

This is the absolute worst storage facility I've ever used. Their stated business hours mean absolutely nothing. It's a complete hit or miss whether anyone is in the office during the stated "open" hours. They give attitude if you dare to have a question or access issue and don't seem to care one bit about their customers. They also jack up your rent over 30% after a few months with no explanation. Go ANYWHERE else for your storage needs.

I have been having some issues with a storage unit out of state so came to my local PS. KERI was there and was so accommodating. She helped me upload all my docs to their system so i can complete an out of state closeout. I can’t say enough about the great customer service i received.

Kerri is wonderful. She was informative, friendly, and helpful. She made the rental experience super easy and I'm glad I'm to be renting at her location.

Exelent Service and Keri is amazing manager, she always help me with any question or everything i need. I recommend 100%.

I've had a unit here for a while and the only problem I had was nobody would ever answer the phone no matter when I called. Now I'm being charged a late fee because auto pay decided to turn off. I tried paying manually multiple times and was told something went wrong. The money was taken out of my account and put right back in every time. I contacted Public Storage and they said it's my fault. I told them I would just use a different cars but I didn't want to pay the 8 day late fee. They said unfortunately we can't waive your fee at this time. I asked when can you and I guess they can't disclose that information. I've never had a problem with this place but this is just stealing.

In the 2 years I’ve been here they’ve continuously jacked up the prices. I use to pay $80/month and without notice my most recent bill went up $25. So now I pay over $150! This place will rob you! The units are always getting broken into, the back fences have holes cut in them, this place is a joke. I highly do not recommend them! Go some place else!

Over priced

Best experience ever at a storage facility. Brittany was so knowledgeable and professional!! Sigm up was fast and you camt beat the prices!!

Waited an hour outside and no one picked up the phone or came to the office. This was a weekday afternoon so there's no excuse. The return to help was also placed to 930 which doesn't make sense. The movers and I waited for over an hour in 100+ degree heat and decided to just leave because it seemed pointless to keep waiting. Called over the day when I left and the morning after. Still no one picking up.

went here to check out storage units for my brother. the lady that helped me was karen. Great customer service. so sweet. very informative knowledgeable of units etc. she is a valuable asset to this company

So this public storage closes its office at five and close this gate at six which is honestly quite ridiculous because people work usually from 8 to 5 giving an hour to get here now that’s not even the issue the issue is once you made it in the gate before six you have the woman who works here walking around telling you you have to be off the property by 6 PM because the gates closed which is it true the Bluetooth stopped working and you still have access to leave the gate using your code so the harassment I received today is a little unwarranted and unfair I had to beat traffic to get here to go to my storage unit for my apartment is not ready so I’m living out of a hotel and the storage unit so I’m here getting my stuff together and she’s walking around telling me that I have to be off the property by six that’s not true I don’t have access to the gate after 6. All of the public storage unit that I have rented have always had gate access till 9 PM. Giving customers plenty of opportunity to get off work get through traffic to get to the storage unit possibly grab need and get out. As soon as my next check hits I will be getting a different public storage unit apparently further away from my apartment because she is telling me I want have access after so when I start moving I’m going to need access to an after 6 PM so I’ll be anticipating and counting the days until I can switch public storage unit where this lady doesn’t work. Sincerely a man just trying to make it

Keri is the best. I had an issue and she fixed it within minutes for me, and gave me a call to let me know it was resolved. I highly recommend talking to her if you have any issues.

Keri was so helpful and very knowledgeable!

Carrie was wonderful - answering my questions, helping me move things to make the unit more organized, and went out of her way to help me find the unit since it had been awhile!

They deserve absolutely no stars place is trash stinky, elevators never work, never any carts to use they have raised my rent 3x I've been with them for almost 4 years... dont do it place is disgusting and rude workers, rats...

The property is very well kept it has been updated with good security. The floors are painted. And so are the walls. Everything looks nice it is well air conditioned. And Keri the manager goes above and beyond with her customer service. 3 years and never a problem. They are definitely worth the 5 stars.

Great storage facility. Karen was very helpful! She helped me get set up in my new storage facility and showed me around. I greatly recommend this facility.

The worst place , I had to move all my stuff to another unit because the door didn't work , then a month later when taking my stuff out NONE of the elevators worked and I was on the third floor it was a nightmare moving my stuff only using the STAIRS....😡 BAD PLACE BAD SERVICE..

Keri was awesome. She was polite, helpful, and accommodating. Can't say enough about her.

It's nice it's not crowded the people that works behind the counters are awesome they're helpful.

Clean, secure and great customer service every time I go there. Keri is so helpful with the app and always returns my calls when I leave messages.. Customer service is excellent .

Keri was amazing and help to combine mine and my husband storages so it would all be on one account. I highly recommend this public storage for your storage needs.

I was moving at last minute and had a lot of different opposition thrown my way and Carrie had great customer service.

This place is garbage. Paying $100s a month and it's always dirty. Both gates are broken, entrance gate is blocked off by a vehicle during hours in which the business is closed. The loop is 1 way with an exit gate on the opposite end. The exit gate is broken, and there is no sign advising so. I had to back up my truck and try to turn around in a narrow alley which was half blocked with a huge temporary dumpster. There is no staff on site during business hours. Just a singular contracted person who is unable to answer any questions or help with anything. We will be moving hour storage to a better facility/ business.

People in the office are nice and chill the property is always clean

I walked in there needing help with finding a unit and Keri helped me and answered all of my questions. She was very polite and had awesome customer service!

I have found the place, Keri was so helpful and patient with us in getting the right unit that fit our needs, I wish we 10 employee's like her, You have a keeper.

I walked in inquiring about a storage unit and Keri met me at the door and walked me through everything that I needed to do and helped me when I was confused this is what customer service should be she was amazing.

Keri helped me out today. She knows her stuff, she's friendly and easy to talk to she will take care of your storage need.

Have been with Public Storage for over 10 yrs now. Called manager to get assistance with my rate increase and she was very quick to respond and get back to me. Staff here has always been very helpful. The rates do keep rising however so not sure how much longer I can stay. The rates can change anytime so be aware of that.

Beware, after 6 months, they increase 22% charge with no reason. You can still find the original rate online for new mover but they just increase the rate to the existing customer.

While moving our stuff into storage and taking care of unit info....Shelly was a great help to us in taking care of all our needs.

Proffesional

Terrible

Great personality positive info and customer service

Keri was super helpful getting me a new access code. I appreciated all her help!

Put it away, hidden it, or treasure hunt, yea!!!

I would like to express my gratitude to the property Manager at this location on Saturday July 3, 3:00 PM (Tulcoya). She was fantastic in assisting me with my move. The professionalism and attention to customer service is very unusual for this type of business. Please ensure that she stays at this location and runs it!!!!

Bring your own cart or floor Dolly, god forbid ONE PERSON is in the office, they'll make you stand and wait in the heat for 15-30 minutes just for a cart.. Almost did it twice today. Only waited for 10 minutes the second time, don't have the patience anymore. Pay attention to the new CDC guidelines and quit making people stand in the sun, it's the desert for gods sake. Total BULL!

Sasha was very helpful to assist my needs. She made my day! ✨🏆✨

Sasha 🤘😍

Richard and Mike were the Best. Helped me and alrhough they were frustrated dealing with a new property they still helped as much as they can and got me taken care of Appreciate them both to the Max!!

You have to wait for their business hours to be able to access your storage. I'm out here at 8:30 am with movers and can't get in.

Sasha was amazing every time I came in. Gave me exactly what I needed close to home. Security was excellent and I ha d zero problems with randos.

Great service. Thank you Sasha.

About 20 Units hit. Locks snapped off and Management did not bother to call the police. Will be moving to more secure place immediately. Not even in there a month.

I have had a unit with this location for three years. They have always been so nice and kind. Teri especially is an angel. Without her kindness and helpfulness I wouldn’t have been able to clean out this unit by myself!! Highly highly recommend

Called in to this location and the customer service was amazing. Teri was such a help with everything I asked her and helped me with all the information I needed she went above and beyond to make sure I fully understood everything and I will def be a customer here!! Thank you Teri!!

Maya was able to help me get the storage space I needed and secured it with a lock and insurance thank you so much 😊

Great customer service

Great location and the staff there were very nice & helpful.

Cristina is very good asset to the company, she has excellent actitud, excellent customer service skills and very knowledge person.

Liana was definitely a life saver today!! I had an issue and she resolved it right away! She is a rock star and such an amazing person!

Stacy was very professional while handling a difficult client who was not happy about having to wait for her to take her lunch hour. She is going to be a great asset to this business.

Clean property & nice staff Chris is nice guy

Easily accessible property and units. Office manager Chris was very helpful and polite. Thank you!

Super welcoming, helpful, and great staff

Liana has the best service. Great helper 😁

Clean environment! Amazing property manager ! Great prices ! What more could you ask for !? Katie is the best manager I have encountered while having a storage ! Will be recommending her to all family friends and associates when it comes to storage needs !

Disgusting unit. The management was not helpful at all and very rude. This is the last time I'll ever rent a unit from Public Storage. So beyond disappointing. Don't fall for the cheap rates, it's not worth it. Don't believe them if they say the units are temperature controlled, they're not. If you value your belongings, take them elsewhere. Do not rent a unit here!

The units are gross. I tried to get a different one and they told me all their 10x10s on the outside of the building are like that. I figured people should know what they're renting before they pay for it. "You rented as is but we can sell you a tarp to cover it." What a scam. How does this even pass code

Katie is always helpful and friendly.

Mike and Katy have helped me out so much when I needed to move my storage. They were quick and answered all my questions. Definitely recommend this storage

Mike was a superb help with us getting out of our storage unit, even cleaned up the small clutter when we unloaded everything. Awesome guy

Maya was incredibly helpful and made the moving in process a breeze! Thanks for all the help!

Katie was very thorough and provided great service !

Katie was very kind she took her time witb me and answered all my questions.

Myra was wonderful and helpful. First time storage user and she made it great.

Maya was a great help with lots of insight and very cheerful!👍🏻

Mia was awesome

Nice facility, a little crowded getting in and out. Nice personnel, helpful. But beware, there is no pro rating. If you're one day over, you're charged a full month. I'll ask next time.

This gal shines like the morning sun and the midnight sun she covers all the needs of everybody that walks through the door, what an amazing experience because of people like her. If I ever open a public storage I’m streaking her and paying twice as much, whatever she makes it’s not enough for your image. What a perfect image of service. I love you guys. Thank you Katie Kelly

I like the manager a lot her name is Katie and she's very helpful every time I come in. I used to hire a lot of people in my former position, if I had the same position I would recruit her today. Good worker conscientious, good eye for detail.

Great service! Started out with largest climate control & was very easy to move to smaller climate control after getting an apartment. Very fair prices! A+

This place is easy in and out with good hours. Never had any issues and the price is reasonable. Good staff and there is a hand cart that is usually available to move heavy things.

I had a very short amount of time to obtain a unit and clean out an apartment. The staff at this location were professional, courteous and extremely helpful. The facility is clean, well maintained, and accessible. They made an awful situation bearable with great customer service!

The main door was locked, I was waiting 30 mins for someone to come let me in so I can get a new lock to my storage. No one answered the phone, I called over 3 times and knocked on the door. Very unacceptable

Property is great clean and looks safe. Katie was nice and fast recommend this place to all.. always helpful very friendly customer service

Very nice and clean facility. Katie is extremely friendly and helpful. Excellent storage facility.

Maya customer service was awesome very helpful

Maya helped a lot with my payment

I went to this Public Storage facility to pay the rent due for my unit in Los Angeles. Katie and Mark gave me excellent service, and they were very friendly and helpful. You can go to any Public Storage facility to pay your rent due at any of their facilities in the United States.

Friendly staff.

Excellent service, friendly knowledgeable people, Katie was very helpful a excellent employee.

Nice folks and very helpful!!

This place is very clean and safe. Katie and her coworker are both very helpful. Katie the manager is awesome..she's just very helpful. I had a very good experience with them.

Katie was extremely professional and helpful in me and my wife's rental experience. She showed us multiple units before we decided and answered all of our questions. She had great suggestions that helped us save some money.

Great space, friendly staff overall and Katie goes above and beyond to help you get settled. Absolute joy to work with.

Thank You, Katie🙏💖

Always friendly and helpful! Katie is the best!

Great storage place been here for 4 years now the workers are helpful and friendly ! Katie really helped me out with my unit and got me a spectacular rate I would definitely recommended renting from this great location keep up the awesome work !!

Monique and Maya were such a great help!

Katie provides great customer service for us! We were walking and she made it easy and specific.

Katie is such a big help and incredibly friendly. Simple easy renting and using of these storage units!

Great place to rent, second time here, Mike was a great help!

Lucero was a great help and got me a quote for a unit in no time flat!

Great experience! Lucero was kind and helpful and took her time to explain and answer any questions I had. Keep up the good work!

Lucetta was really helpful. She showed me how to get the best deal for the space I needed. She even checked the distance to a couple of other locations. Thank you!

Lucero was very helpful with all her knowledge on finding me the right storage unit.

I had a wonderful and pleasant experience at this Public Storage location. Tiffany and Lucett provided excellent customer service from the moment I visited the office up until the time I signed the agreement the following day. They were both very professional and helpful. I would highly recommend using this storage facility. There prices are reasonable too;) Thanks, Sylvia

Mike was very nice.

Easy, safe, self storage. Staff was friendly and helpful.

Katie is the best ❤ always smiling and happy to help with anything!

I've always rented here. Best in town!

Only 1 star because there aren’t any negative stars ALL of these places are infested with mean people. Well in the beginning there ok but after your precious items are in there units they treat you terribly. I’d HIGHLY recommend NOT using these places you’ll most likely regret it.

Katie is a great help property is always clean and she is always there to help

People here are very respectful and helpful And very patient 👍🏼

facilities were well maintained, Katie who helped me was the best, all good

Katie was wonderful. Very knowledgeable n patient. Helped two persons at the same time. She’s a keeper. Very pleasant young lady n efficient.

Thanks Katie! I really appreciate the great customer service you provided. The storage facility is clean and access to the upper floors make it easy to move into, even those larger items.

I highly recommend this place for your storage needs. Met with Ryan who was friendly and very helpful to me. Process went very smooth and quick.

Great service wonderful help from Tatyana thank you

I called I and spoke with tatyana at this green valley location. She was very knowledgeable and helped me decide what was my beat fit thank you so much

Came into rent a unit and tatyana got me in and out no issue and faster then i thought!

Thank you Brittney and Marie for all of your help. You understood my situation and were more than helpful in so many ways.

Property nice clean friendly customer service

Katie and Brit are AMAZING!!! They are sooo patience.. and super super friendly!! They made you feel safe to leave your stuff there. And they made sure you are well taken care of! Definitely will recommend them..

So far very happy with the property. Katie was very helpful and very nice!

The staff is super helpful and patient. Was uncertain on a storage place but she explains in thorough detail on prices and rules of the facility! Brittany knows what she's doing for sure. Thanks for great service

Britney was awesome (:

Brittany was so helpful

I went in to inquire about some storage and fees, the lady, I think Brittany, was very helpful and patient!!

The girls in there were very pleasant and helpful. Will definately come back .

The Manager Katie was very helpful when I went to move in on 4/28/19. She provided me with a cart to place my items on, as well as took the cart to the elevators for me, which was a huge help, and saved me from an unnecessary walk. The move-in process was seamless and I definitely enjoyed that!

Brittany and Katie are so sweet. Its always nice to have knowledgeable customer service. Will come back

I just want to say thank you to shy for doing an amazing job. Your customer service is greatly appreciated. Thanks for your help and putting your customers first.

Yesterday, I went to a few storage unit facilities to rent a large unit for the next year. I was very happy with the service I received by Cassi and Katie. The process was easy and quick, yet complete in detail. Explaining all the information on the contract and other important helpful information. I reserved a storage unit from them that day. The experience was as good as it gets for renting a storage unit and I recommend them to others. Robin

Very helpful and friendly

I would like to take the time to recognize the manager on duty Billy for helping me today. I have been to other public storage locations and this gentlemen by far was the kindest I have come across. Very polite and made sure i had every thing that i need. THANKS!!

I walked in to ask about moving into a storage next month and the manager Billy was very knowledgeable about the units prices and even helped me select which size I would need. I would definitely return to this location to rent

This property is amazing

Brittany is wonderful!!!! Great customer service!

Had a great experience went in to get some boxes. Brittany was helpful. I was planning to only get about 5. Then was told about the buy back. Good thing they told me, I was able to buy more in comfort. Turns out I needed them!

Very helpful staff all around good experience needed a transfer to a bigger unit Brittany and Katie helped me thru the process and were very patient with me making everything work out for the best thanks

Storage facilities are very clean. Office staff was very helpful . I got all the boxes I needed and the perfect size unit.

I love Brittany, she is amazing and so helpful. so happy we finally have staff who is friendly and actually enjoys her job rather then being miserable. Thanks Brittany you are a blessing.

Katie is amazing and property is very nice and clean

Rock on Katie. Keep up the good work

I absolutely despise this storage facility. Upon setting up my storage, I was quoted a specific price and told that it would be the price for as long as my unit was rented. Six months later, they raised the price for my unit. And it has continued to go up since. I now pay double of what I was told my storage unit would cost. I am out of state long term on business, so I was left with no other choice but to be stuck with the forever raising prices of this company. The management, corporate included, is very unprofessional and greatly lacks customer service. They will tell you one price, then slowly raise their rates. I was also informed that there may have been a leak from the roof into my unit. I cannot wait to be back and get my belongings out of this facility. Do yourself a HUGE favor, go with a different storage company. Don’t get fooled by their gimmicks and “Internet sales,” You may pay more elsewhere, but it is worth it in the long run with their ridiculous fees and continually rising prices. I would honestly give this company zero stars, but I’m not given that option. You however, are given the option to choose a storage elsewhere.

Maya was very nice and helpful for my needs and questions

I highly recommended this location to people always clean and very nice staff

Katie was very friendly and provided exceptional service. They also have good rates and a clean facility. Highly recommend.

Friendly staff and very helpful you should give this team a raise

I was helped by Alli she had such wonderful customer service and was very helpful and informative!

Alli was very professional and informative on what to do to get in and out of my unit easily.

Katie and Alli are awesome and the best customer service people I have ever met! 10/10 would recommend

The right size for the right price. Kathi was very helpful with my questions and provided excellent customer service.

Thanks for all your help Katie.

Katie was amazing helped me with everything ! Got the perfect unit and the right supplies to move everything ! Definitely recommend to any friends or family

Very professional group of people

Katie and Nicole were such a big help thank u

Very clean facility

Katie is very helpful and knowledgeable.

The service was fantastic, everything was very fast and efficient.

Katie is AWESOME!!! Super friendly and personable, made the storage space shopping fun! Katie is an asset to the company!! Thank you Katie for being amazing!!!

Katie provided great service. Greeted me with a smile upon entry. Thank you!

We were moving from another state and needed storage of our things for a couple of months. I started the reservation process onlinebefore we arrived. It was easy to determine which size of unit(s) we would need. I worked with Katie there and she was awesome. We spoke on the phone several times before our arrival and I was certain that there would be no snags. She showed us our units and we applied our locks. I had been concerned that the climate control wouldnt be cool enough to store our things in but it was very comfortable. Everything was explained clearly. We had one less stressor. Thank you so much!

Aaron was awesome! Very helpful.

Very knowledgeable and nice. Covered everything I needed and fast. All the girls on site especially Katie were extremely helpful and friendly.

Aaron is the best! And another plus the property is super clean and I love that!!

Katie and Aaron were great in helping me find the right space and were friendly and helpful!

Katie and Mikala helped me out so much with my goods. Thank you

Mikala & Katie Were Awesome , They were very helpful and polite!

Katie and Makayla were Awesome! Helping me move to another unit stress free! Thanks Ladies!!!

Katie was very helpful during our account set up and during our first storage move. Thank you

Katie was awesome. Facility is cool and clean! I

Always have had great experiences with public storage. Friendly helpful staff

Katie is the best!! Go see her for your storage needs!

made a reservation online for a 10 x 15 unit on the 3rd floor. which was perfect because I was upgrading from a small unit which was in the 3rd floor as well. went to see the unit, on the second floor, and it wasn't 10 x 15. the girl, who has the care and bedside manner as the worst doctor you can think of, stated that's what I have. take it or leave it. the unit had a built in box I the corner that was approx. 4 x 4, floor to ceiling, taking up some of the units space. she said the unit is a little wider than 10'. I said that does no good when stacking along the walls. she basically said ok, and started to close the unit before I said I'd pass. I've been there multiple years, and have put up with the pricing more than doubling on muy current unit. time for a new home for my things. hope this helps.

Quick and easy. Kim helped me and did an awesome job. I love that you can get everything started online which makes the process so much smoother. Would definitely recommend!

Coming from a previous public storage client in Katy,Tx I made the error of assuming all public storage facilities are created and maintained equally. I felt the overall quality and experience fell from a perfect 10 (in Katy,Tx) to a sub average overall experience. First off traveling in from out of town obviously surprises arise and can set back schedules. The property manager made it very clear last appointment to move in is a firm 5:45 pm. Comparing this to the Katy store when we were granted a 24 hour access code strictly for move in and accommodating to our every need. Apparently there is only one flat bed dolly here provided for the property and good luck finding it as you won’t be shown where it is (very disappointing). Due to there only being one flat bed dolly “tenants” are forced to bicker and fight over who gets to use it. The cherry on top was when receiving a call from the property in a less then a friendly tone “asking” if we improperly disposed of materials on site. Just thought the call was a bit rude and felt accused. If it wasn’t for the fact we were exhausted and just over it after 2 straight days of driving and traveling we would have selected a different storage location.

Very respectfully and patient with ud

Excellent customer service from Katie!!! Very easy process - 10min max for paperwork.

Thanks

I was not planning on renting a storage area until I met Katie and then I wanted to rent several of them by the time I was done. She was that nice.

Comparable prices for Nevada

Is there a grace period when making a payment?

Katie is awesome! She was fast, efficient, and friendly. She answered all my questions accurately and she had a fantastic personality! Love her.

Awesome place...Amandi is awesome!

Great service!

Amandi & Katie we’re amazing with the customer service. So friendly & helpful. Very fast & lots of discounts. Very happy :) recommending everyone I know!!!!!

Amandi was great

Nice place! Katie was so helpful, she explained everything perfectly, so I understood everything! Katie is kind and sweet person. I would recommend you come to this public storage. Come see Katie if you want the best customer service!!!

Great explanations all the answers. Great girl. Very professional.

Katie was amazing, very fast and informative. Great prices!!!

Katie is absolutely amazing! Best customer service at this location! Highly recommended! I've had other storage units, but customer service wasn't NEARLY as good!

This was by far the best customer service I've encountered in a very long time! Thanks Katie for all of your help

Katie is nice and property is clean

I love this place! Katie and Hector offer great customer service. They are very thorough with explaining all of the terms and conditions, policies and procedures clearly! Second time renting at the Warm Springs location and will always come back if needed. I recommend this place to anyone who needs their assistance!

Katie is awesome very friendly and knowledgeable service.

Katie was so helpful. Great personality.

Great storage very affordable..

Opened a small unit and was met with the sweetest customer service rep, Amandi, who was extremely helpful, thorough, and kind. Her excellence in her position made me write a review which I rarely do. Thank you Amandi!!

Best and most professional customer service I have ever had in storages yesenia has the best personality great customer service

Yesenia..exelent good customer service

Andrea was perfect!!!!

Andrea was the best all around outstanding. Remembering my name was agreat touch. Thanks Andrea

First thing, the ladies who run this particular office are nice and pleasant to deal with. My issues is not with individuals, it's with the company as a whole. We are a military family that received PCS orders that aren't going to be for very long, so we decided to put all of our belongings in storage. Quick sidenote for any military spouses if your servicemember isn't with you they won't give you the military rate. We paid six months in advance for two units and once that ran out I went online to make a payment. I noticed the funds weren't being withdrawn from our bank account. And after waiting 11 days I called the local office. They couldn't figure it out so they called the corporate office. After almost a week they figured out I must've entered a routing number or bank account incorrectly. I was told to go online and make a payment. I was not allowed to make a payment for some reason and couldn't understand why. Again I called the local office and they gave me a corporate office number to call. I was told since I "default on a payment" I would be required to show up in person from now on and pay my bill with cash or money order. We are currently on a military base on the opposite end of the country. I made numerous other calls to the district manager, local office and corporate just trying to give them our money. I have been treated horribly. I am now being required to drive 40 minutes off the military base to find the closest public storage and pay our bill in person. I've also been informed that this penalty will not be removed, EVER! What kind of company punishes good customers who have never been late on a payment and has always paid early. I made one mistake and messed up entering an account number, once! I have been diligent about trying to resolve our bill however they won't take our money unless it's on their punitive terms. So a warning to my military family out there, especially if you're going to be going overseas, don't trust this company. They are no friend to their customers, especially to their military customers. I have never been so disgusted or so revolted by a company.

Great place! Amandi is very nice and talkative, and the storage units are huge!

Great service! 1 dollar move in special is awesome.

the space that i checked out was amazing! Katie was extremely helpful and i would strongly recommend this!

Oh wow I had the most amazing experience with Katie.. She was so smiley and cheerful.. Thank you a lot.. Congrats on your new coming..

Monique was very professional and helpful. The property is very clean.

Really easy to find a unit and all of the information was delivered clearly.

Katie was great, very friendly and helpful regarding storage unit size and access. Clean place, professional appearance. No complaints.

Kiah was a great help to me great customer service very helpful.

Katie was awesome.. got all ducks in a row and ready to rent. Thank you for your help.

Kiah was awesome! It was nice to have someone so helpful!

Wonderful! I used Public Storage in Reno last year. Got the same great service here. Clean and organized.

Katie is the best at this property! Always getting things done always on prproperty cleaning when she has time ! Amazed at how the property looks ! Storage place feels so safe glad to be storing here

Friendly and helpful with no problems.

Katie is great. She got me into the space at the best price. 10/10 recommend

Jasmine and bobbie are the best at what they do keep up the work girls i love coming to your location

Katie has the best customer service and her property is so clean and she always has a smile when you come in the office

This property is amazing,Katie has great costumers service and takes time to understand her customers I highly recoment this store

Isel was quick and pleasant. I was done in 20 minutes

Awesome location, great customer service I had with Katie. I highly recommend this location!

Love this location Katie you so great and fri belt thank you for your time I appreciate it

Excellent service.

Customer service was great. Very nice and helpful

She kept it real, gave us outstanding service and explained everything in depth. Thank you Toy !

Great and quick service.

I am a repeat customer and the manager ( Katie ) worked with me in order to put me in a space I could reach without difficult. Her attitude made me feel comfortable about leaving my goods and that is appreciated.

Brooklyn was very helpful and made this process very easy!

This place was great. Katie took her time and made sure i was good before i left.. Very professional and well organized. Go katie

Very clean and well kept property. Gina and Katie where very nice and very helpful. Thank you Gina and Katie for your help.

Katie was very quick and friendly! Thanks for the smooth transaction!

Katie is awesome. Very friendly!

I had a wonderful experience this morning with Brooklynn she's a very lively person.

Brooklyn and Katie from this location were very helpful to me and my family.

Went In To Pay For Out Of State Storage And Got Help From Brookelynn Who Made The Process Quick And Easy! I Was In And Out! You Rock Brookelynn THANKS!!!

Katie is the best! She is always alert and always helping property very clean and orginized she is honestly the best when it comes to finding me the right space

Brookelynn was very nice, provided me with all the information I needed. Did not try to up sale me at all and I feel comfortable the whole time. This is my first time renting storage so I walked in with no expectations at all and she exceeded my expectations! Hire more employees like her!

Rented a small space. It was robbed. I suspect an inside job. They placed their lock in the door. Today I'm attempting to move out and need them to remove their lock so I can remove what's left of my belongings. The desk female insists that I purchase a lock and place it on the locker before she will remove hers... DO NOT USE THIS STORAGE FACILITY THEY ARE NOT USER FRIENDLY THERE IS POOR SECURITY (The owner / manager told me that they get broke into all the time.) This is a crooked operation in my opinion.

This location is awesome. Katie was an amazing help. I will definitely be using this location as my primary renting space.

katie was a very big help, she answers all questions. is always willing to help. is running a great property. keep it up

The service at this location is awesome. I have used PS many times in different cities and this one is the best. Dianne and Brookelynn are great - they help you think about all your moving needs, give you the lowdown on all of the deals that PS offers and have a good sense of humor - work well as a team. Storage units are clean and ready to go.

Brooklyn was great.

Very efficient, since of ergency. Prompt to help trouble shoot for future n preexisting customers. Very knowledgeable with payment options

Very quick and easy move-in.

Wonderful Katie helped us so much!!!

Found a great price by Google search, made an online reservation in two minutes. Five minutes later, they called me to confirm the reservation... quick, easy, and professional. Simple is always nice in the middle of moving. The property manager, Katie was very professional and friendly. Thank you for a great experience during this stressful time.

Jasmine Katie Naka were a great help.. very nice and friendly.. great place

Katie is terrific . Property is clean and she is very efficient with her process.. I recommend this location to everyone. Thank you again

Katie was awesome and super helpful and very clear with giving info. I recommend!

A+ experience, we got a smokin' deal and were treated extremely well, everything was clean and neat, and the entire transaction was amazingly efficient - we were in and out in a flash. We highly recommend this storage location.

Great experience. She was very good and guick.

Katie was very nice great with people. Got us in and out within 15 .loved her customer service.

Great customer service very pleased! thank you Jacob and Brittany for your help !

Jacob& brittany welcomed me when i first walked thru the door this morning at 930....jacob in training and i must say he will be a awesome clerk and his trainer brittany is awesome, i would really recommend this place to any1 looking for storage... :) thanks britt and jacob for the smooth move!!!!!

Great service from Brittnee made my payment go smooth and fast love public storage .

I absolutely loved the customer service, theres one worker named Brittnee who helped me every step of the way and had an answer for every question i had. I just loved it !

I was amazed when I walked into the store. When I walked I was greeted by wonderful lady by the name Brittnee Cannon. This young lady was able to help me find the perfect storage unit and move all my things in quickly and efficiently. So I say thank you to the women who work here and a big thank you to Brittnee for making this so easy!😄😀😀

Brittany and demisha have great customer service and know there job in and out

Lovely staff, Brittany was so helpful and informative :)

Brittany was very helpful, knowledgeable, and professional with helping us get our storages unit. Very pleasant experience and will tell a friend.

Thank you public storage for these two ladies(Brittany&Demisha)that helped me with my storage me and my girlfriend made a reservation to rent a space at this public storage location after making the reservation it took them less then 5 minutes to give me a call to set up a good time to see the unit. As I walked in this morning I was greeted with 2smiling faces they were happy to help me and explained everything to me so I would understand what I was getting myself into.They extended my visit with explaining how I could store my stuff and to keep everything protected with there merchandise. Unfortunately I had my item already to go and didn't need nothing from them but as a team they got me to get a roll of tape(these ladies are awesome sales women)I will store my stuff here for many years and feel safe storing my belonging in these ladies hands.Kudos public storage for picking the very best.👍

Thank you so much for the oustanding customer service Miss Nakia and Brittany

Matt was awesome. He helped me with my move in and move out. I highly recommend this facility. Better than any move in special out there.

Very friendly and helpfull. Demisha and Brittany helped us find the best deal and worked with us explaining everything.

This place is amazing! !! Made my experience super easy and enjoyable! ! Highly recommend this place!

Ken provided me with excellent service with paying my rent and purchasing items for my items I'll be moving soon. Thanks Ken!

Brittany and Ken were great. Thanks

This is only place you need to keep your stuff come and talk to Brittany

It was great

The manager that's here is always so nice! I'm happy I switched companies; always a plesant time; even if I'm just making a payment

Jason was great. Extremely friendly and genuine, couldn't ask for a better experience. Brittany was very kind also. I highly recommend renting at this location. A+

Brittany and Jason were very helpful, answered any questions we had, and very efficient. Definitely a good experience.

Great staff (Brittany and Jason) very helpful, convenient , super nice. Will recommend to anyone who needs it.

Brittany and marsha gave good customer serice with my new rental

Moving here from out of state and not knowing anyone was a worry but the happy friendly thorough customer service I received from BRITTANYput my mind at ease. She made me feel like family in moving here to my new home here in this big city. Brittany helped me feel at ease and I knew my belongings would be safe with onsite eyes watching over. And insurance for my expensive items. My storage was clean and cool in summer, with easy access for me to move into and out of later. Made this transition a breeze. I'll be back to this site if my job moves me out of this area. I highly recommend this site for their friendly, helpfulness.

Sjn

Me and my family moved to the Vegas area and we're in need for storage for our household items and seen that there was a Public Storage directly across from our apartment complex which was a great location for our family as soon as we walked in Denisa and Brittany were right on point on which size storage unit we needed, needless to say we were served in a very fun and exciting atmosphere those two ladies were so kind to our family and new out needs and met them I highly recommend anyone to this Public Storage location on 2225 Green Valley Pkwy. Thank you Denisa and Brittany for making us feel important and special, everything was explained to us in great detail and unit was very clean.

Brittany was absolutely wonderful to work with. Did not pressure to buy anything I didn't need or want. Very helpful and patient. Definitely recommend!

Ms.Marsha was very generous and helpful enjoyed my visit

I liked the unit it was a 5x5 tammy helped me insurance they didn't tell me about they made it seems like it was 30 flat but with insur was 39. The unit was kept cool and i had it for about 2 months probably well conditioned good luck. i had to buy it though but i got to keep it. Overall a good facility if you live in the green valley area or close on windmill. I came again a year later to rent a space on emergency Matthew is incredibly helpful and kind. Turns out tammys mother was also on duty full circle. I upgraded my star from a 4 to a 5

Kim and Brittany were awesome! They were so helpful in making my transfer of units very easy and affordable

Monique..Britney. .Ken was awesome helping me with my payment. Monique is so helpful and informative as well as Brittany.

Brittany is awesome! Wonderful customer service and affordable rates. She helped us get into a really good space that meets our needs and exceeds our expectations at a reasonable price.

Oh My God!!!! Mie'Shawn was My Angel!! This Young Lady I KNOW Went Above and Beyond To Help Me To Grt Moved in and Settled!! Mie'Shawn made sure I understood everything about my rental and Was Extremely Pleasant and More Than Willing to Help!! Thank You Thank You Thank You Mie'Shawn You are and Exceptional Human Being.........Public Storage Should Be Very Proud To Have an Employee Like You!!

Brittany helped me with purchasing my storage. She was friendly and efficient. I was in and out and they offered good rates and discounts.

Kim was great! Helped me get everything I need very quickly!

Marsha and Brittany help with with my rental I have had public storage before it was a good experience very helpful and knew what they were doing made it so easy to understand everything very good asset to the company public storage is very lucky

Kim was really helpful she got me that unit I was looking for.

Great service & fast move in. Thank you Brittany.

Very fast & efficient service. Brittany, the manager, Monique, & Marie whom I spoke to over the phone after I reserved a 10X10 unit online, were very courteous and extremely helpful. I was in and out in no time and able to start putting my stuff away. I feel confident & secure with my belongings stored with them @ the Green Valley Public Storage location.

Brittany (here at 20222) and Marsha (at 22313) are both rock stars. They took excellent care of me and I'm a super satisfied customer.

Did not rent but had a great experience thanks toy

Great experience! Staff was able to answer all my questions, and also show me units that fit my needs. Truly amazing location for security and really great units. Big shout out to Danielle in the front office. She was able to answer all my questions with ease and personality. It's staff like this that will have me coming back and referring my friends and family.

Great location, friendly staff, never had any issues! Marsha was very helpful assisting us with installing the gate system. Everything was great.

Great service. Made my day easy. Thank you.

Marsha was awesome She was very helpful and I will recommend this property to my friends

Toy and Danille where Great..very helpful☺

Monique was very helpful I went in to make a payment for a friend and she was very friendly and helpful..

Brittany and Danielle were amazing! I got the perfect size unit for a better price than one of their competitors. They were happy to get me in a smaller size unit that would fit my needs better, even at a lower price. I went to three other storage places and walked out. The customer service from these girls was amazing. Thank you public storage!

Brittany and Danielle were amazing customer service would recommend to anybody I felt very safe at this property props public storage

Kevin and danielle was awesome they explain everything great make me from stressed to calm and happy. These two employees are amazing

Kevin and Danielle took my payment they so friendly nice location

great place kevin danielle

Kevin and Danielle helped me out immensely! Thanks for all of your help!

Toy and Danielle were awesome sna e greatest people I've ever meet in my whoooooooole life. Thanks guys 😊

Rates continue to climb without warning!!!!!

Toy Atkins was a great help. Let me know all the details. Thanks again.

Marsha and Toy are very nice and the office smells very clean.

During my visit I received exceptional a service from Christina and Brittany. They were able to answer all my questions and provide great customer service for this wonderful location.

Danielle was great!

Danielle helped me out perfect and Nicole is a sweetheart helped me to find the right location for me

Michelle and Danielle were great, loved my stay here. I appreciate everyones help!

Danielle was very personable and professional, a highlight of my very busy otherwise not pleasant day

Danielle gave me great service, explained all issues and was extremely pleasant to boot.

Christina and Michelle were very nice and friendly!

Danielle & Michelle were great! Friendly and knowledgeable!

Michelle and Brittany are always very helpful and extremely friendly. My experience with this facility is always pleasant.

I enjoyed the size of property. unit was clean and readily available..Christina made follow up calls and was very friendly...moving can be stressful. she helped me move in with ease,I would recommend this place to my friends no doubt!!!

The property manager Michelle was nice and knowledgeable.

Came in to make a payment and Christina was very helpful!!

I have had a unit at this facility for a number of years. The service has always been excellent, the facility is kept nice and clean. Michelle is always very friendly, informative and polite when I come in. I met one of their newest employees Kevin today, he seems to already be well trained and was able to assist me quickly and professionally. I would recommend this location and team to anyone looking for a great place for storage.

Very helpful and descriptive

Awesome service and assistance from michelle! Highly recommend!

Michelle was very helpful and friendly. I love this place.

Awesomeness from Michelle & Monique

Michelle was awesome. Great customer service was amazing and she was very knowledgeable and professional. I had a great experience.

Victoyria has great customer service, she is always efficient and sweet !

Well done by Michelle and Ilene

Excellent great

Michelle is so great! helpful and kind!!

helpful, friendly, helped us get the perfect storage unit

Michelle helpful

had a great experience and very good help...thank you marsha

Thank you for the quick amazing service..Thank Marsha and Michelle for all your help!!

I came in to make a payment and Marsha was very nice and efficient and wonderful and also Michelle is always very friendly and I think they are awesome.

Michelle and Marsha are the best....I cannot say enough good things about them. Reserved a unit online, told them I was in a hurry, and I was in and out in about 10 minutes. These gals sure do know what they're doing. This has been the best self-storage experience I have ever had. I highly recommend this facility!

Very helpful, quick ready access and friendly customer services

Denise and Ken are great!!!

Michele and toy were amazing.

Great experience Michelle and Victoria were very helpful. I enjoyed their company they were very helpful an helped me find what iwanted

Quick , easy process. Good rates. Easy set up

Jeremy and Z'Victoyria are the best helped me understand which ain't easy were friendly and knowledgeable in the art of moving thank you much life savers!!!

Great help from everyone

Fantastic service

Michelle And Nicole were Very Helpfull And friendly And Very Professional I Appreciate the great Customer Service

Michelle is very helpfull she xplain us everything that we need to know

It was great customer service was outstanding very helpful and fast

Very clean and the staff was very helpful. Monique was great in helping me choose the size unit that I needed. Would definitely recommend this location to others.

Easy very helpful and quick service