Public Storage Self-Storage Units at 2225 Green Valley Parkway, Henderson, NV

I just wanted a storage space! made a reservation WITH THE MANAGER for 9:30am , to show up and wait for 20 minutes. Nobody was in the office. I call 2 times, no answers. It’s been about 3 days still haven’t heard a peep from him 🤣 I’ve had issues with them in the past when I came to check out a unit, so this solidifies how unfit they are to be running a company 😂 read the other reviews too, I should’ve done that to begin with. It’s pretty on par lol.

Single handcart has a flat, no other carts around. No management on site. We will NOT be back.

Storing with public storage has been simple and painless. Gina at the green valley location answered all my questions and was super sweet and helpful! 10/10 would recommend.

Thank you so much to Arleen for being so wonderful.

I've been with Public Storage for 3 years and Just ended contract with them and moved to Life Storage. Back in May 2021 it was only $250 for 10'x15' They've increased the rate every 6 month by $50. As of Today (May 2024 bill), the rate increased to $550. As soon as my rate went up again, I've decided to move to life storage, they only charges me $145 for the first 3 months, and $245 after, but they are not going to play with you with the rate. Pros: Customer service is good Cons: 1. Indoor storage is way too dark, you barely see anything inside of the storage. 2. Storage shutter is too narrow and hallway is also very narrow, and it's hard to fit big furniture through the door since. 3. Ceiling is too short, if you are moving in with big furniture, you will find yourself bumping your furniture hitting ceiling multiple time while moving. 3. $50 Rate increase every 6 month I recommend to find storage company where 1. hallway is wide, 2. Shutter size is wide, 3. Has Lots of lightings, 4. they offer fixed rate for long period of time.

I emptied my storage unit, upon leaving I was asked if I was dissatisfied or leaving for an alternate reason. Public Storage here which was Life Storage before, is an excellent option for storage needs. Proximity to you might not be perfect, but proximity to safety is paramount for me and this is IT! Thank you for your help through the years, next time I need storage I know where I'm headed.

I recently moved to Nevada and rented a unit at the 2225 N Green valley site & was very surprised by the great customer service. the Manager Gina helped me figure out just how much space I needed. and answered every question I had

Completely blown away by the customer service at the green valley Henderson location of the public storage. I could not be happier! Thank you a million!!!

Don't rent here place is smelly and dirty, they never answer the phone and now they want $50 for 3 days of rent after I moved out , total rip off !

The customer service was friendly and excellent. Keri was very helpful and flexible. I recommend based on the affordable pricing.

All the staff have been great Marie, Keri and Brian

ITS GETTING RIDICULS over the last week i have tried calling 5 times , left 2 or 3 voice mails , and currently calling again. they have not called me back or fixed the issues i am having with my unit. horrible customer service and lack of communication still on hold after writing this review

I was helped by Keri today she went above and beyond to accommodate my needs thanks Keri 😀

This place is absolutely HORRIBLE! If I could leave no stars this place would get it! They refuse to answer phone calls. But yet expect you to answer on your time! They will only allow you on property the times during a work day schedule. Even with a code to get in. You still can not access your property. When you have questions and ask why they don't hire more people so you're not having to call 15+ times while they're "busy with a customer." They get angry and yell! They are incredibly UNPROFESSIONAL, and under staffed! We will be going else where asap! Public storage - that's exactly why I said hire someone who can answer the phones while people are elsewhere! Also everyone else check out their yelp reviews! It's funny only good comments here. Yet yelp has all ur horrible reviews!

Keri was super helpful, got me all set up to rent a unit very quickly and even took me to the unit to make sure the size was the right fit for me 10/10 !

KERI WAS Awesonme

I had an outstanding experience with their customer service! The representatives which her name was Teri were friendly, attentive, and knowledgeable. They swiftly resolved my issue, showing genuine care and understanding. I felt valued as a customer, and their prompt responses made the whole process smooth. Their dedication to providing exceptional service truly impressed me. I highly recommend their top-notch customer support!

Great place and Keri was very nice and helpful and mick

Keri provided me with 5 star service. She was very detailed and informative with the entire process, most of all very transparent. I was comfortable and confident in doing business with them. Coming for California and moving to Nevada she made the process effortless. She takes care of the outside property as well. She truly does it all, she needs a raise! Thank you, Kerri!

Keri, went beyond and above, helping me with a move in, after hours, I was late on my appointment but she went out of her way to help me, I will definitely recommend Keri, she’s a great example of five star customer service,

I had made a reservation with customer service…. Which was a big mistake because the young gentleman really reserved the wrong storage and told me to go to the storage which, this location operates on appointments and he took my payment, which allowed me to be stuck waiting until an appointment 2 days later….So I missed 2 days of storage time and a lot of back and forth with Customer Care. Yet, It was the great effort of Zoey, that she went above and beyond to really rent me the storage of my dreams. I told her, me being upset was not her fault at all and apologized for me being upset,(fussy not mean), as she remained pleasant.. I am happy to rent with Public Storage. I have rented with Public Storage in other states. And Never had a confusion, I would highly recommend this facility. Thanks again ZOEY, and I will follow the times to enter and exit, this day forth.. I miss the 24 hour access to a storage is the only Con.. yet, safety first. So it’s understandable.

On Saturday, June 10th my girlfriends mother and I stopped by Public Storage to grab a few things. The property manager Geri was extremely courteous and nice to both of us from beginning to end. My storage bill is delayed this month due to circumstances which I explained to Geri ahead of time. I completely understood that she had to escort us to our storage and back. But not only did she do that, she even offered to assist us with a few of our bags to our car. I apologize for the review being a day late. But it is well worth it to elaborate on the five star performance from Geri!! Thanks!!

Keri was an excellent help when we needed accommodations for a unit in the process of moving out of our apartment! Make sure you go and see her she really went the extra mile for us! If you’re in Henderson go here! Very personable experience!

keri was very helpful ! didnt wait long at all and we were very quick to figure out what i needed !

Site manager Keri gave terrific customer service and is very pleasant.

Alex Wenzel was very helpful.

It's unfortunate that there are no MINUS STARS, as I would rate my pathetic experience about a —9! The following is what happened to me at Henderson Public Storage on Green Valley. READ THIS BEFORE YOUR RENT BECAUSE THIS COMPANY DOES NOT VALUE ITS CUSTOMERS: I applied online and everything seemed to go smoothly. I arrive at 4:50 PM, there was a sign on the door that said, "Back at 5:15." The closing hours posted was 6-PM. No problem, I was emailed a gate code and locker and drove 35 miles to use this facility (near my rented house). But, the code did not work. I noticed another email with another code, so I tried that. No entry. Now, I'm standing at the front gate with an SUV brim full of storagable household goods but no entry. Finally, a customer exits and I gain entry. I had to get the SUV back to a friend, so I was somewhat pressured. I wrongly assumed I could quickly unpack and could use the gate code for the elevator. Wrong again. I attempt to leave, but now, the gate won't open! I call the 800 number and it's a Bot asking me the same question over and over. So, that was useless. Now, I'm inside the lot but cannot open the gate to leave and cannot get to my already paid for, locker. It's 5:45-PM and no employee has returned, or called me back from the messages I'd left from several numbers. Flakey. So I am literally stuck in an empty lot of storage bins unable to leave. Of course, I could climb out, but then I would have to throw my car over the fence...right? After an hour, I had decided to call the police in order to get out, but my good fate was to discover one guy leaving who had been rearranging his locker at the far end of the building. He said, he would try to let me out. It worked and it was a sweet liberation. Meanwhile, NO ONE has called me back, they have my money and I had to rent another locker. It's Friday, so I wait until Tuesday-, because Monday was a holiday. On Tuesday, my bank, after hearing my complaint, immediately refunds the payment by crediting me the full amount and I file a claim. NO EMPLOYEE OR REPRESENTATIVE HAS CALLED ME BACK SINCE, despite my messages and that afternoon, I get an email that says, "Welcome to Public Storage." Messed up. Now, a week later, I have STILL not heard from anyone. Seriously? How about an explanation? How about (God forbid) an apology? This was highly unprofessional, deceptive and astonishing to me that a business can be so blatantly irresponsible--at least at this location. Grateful that I was able to get every penny back and have nothing to do with a business branch that obviously takes its financial enrichment for granted. Corporate, take notice. Last note: the customer who walked me out was deaf. As he opened the gate, he signaled me to wait and wrote a quick note. The note read: "Do not rent at this place! Get your money back. I've had nothing but trouble with this company." Lesson learned. I will never deal with PS--anywhere.

The last review i did was about a year ago. I been renting from this location for about two years. The monthly rent amount has increased sufficiently three times now. I’m paying damn near a car note for rental space. The prices isn’t worth it considering; the have an app to access the entrance and exit gate that hardly works. The same app to enter the door for downstairs storage or the elevator which doesn’t work half the time. This is the one of three locations that do not open until 9:30, others open at 6 am. They also close at 5. Most people don’t get off until 4 or 5, even than the traffic is crazy in Vegas now. The public storage on Charleston and nellis has alarms and 10 ok access to there storage units and not even close to the price of the one at this location. The females staff members her are selective in their friendly customer service. The male that works here was friendly and answered any questions I had or needed assist with.

Won an auction cool staff

Both elevators do not go to the 3rd floor. No way to take the stairs. No one on site. Called the customer service number and was told a request would be submitted (24 hours to respons). This is an inefficient way to run this business. Can't get my things.

I got a unit and it was a great price very clean and the person who was in the office was friendly and helpful I would definitely recommend a friend to that storage unit 👍

I think it is extremely unprofessional to request your customers complete a review for you in person while trying to handle all the paperwork, and get everything setup, my review is true with what it says. Just feel thus is a weak, and tacky way to go about Google ratings. As you can see as of 1/18/23 ive only made 2r reviews, I've been trying to figure out how to delete this but I couldn't find it till this day. Orginal review: Shelly helped us get all setup, answered all our questions, showed us our unit and made the process smooth as could be!