Public Storage Self-Storage Units at 2860 Route 10, Morris Plains, NJ

Been a renter for at least 5 years. The best service I ever received at this facility in Morris Plains on RT 10 was from employee Raine today, June 30. She was friendly, informative, helpful and accommodating.

I went touring multiple facilitates and I found this one to be the best. The gentleman Mark I believe his name was, let me see two different units to compare sizing and answered all my questions thoroughly and I was able to select my storage unit after viewing four different sizings total from different locations (this one included). What I liked about this location also is that there were cameras scattered throughout making me feel just a bit more secured that my items wouldn't be taken in the middle of nowhere. He also gave me information regarding moving box rates and the discounts I'd receive.This review was made based on the interaction I had at the morris plans facility specifically. What I do recommend is making sure to call prior to going as they attendants move between different locations to ensure someone will be there when you show up.

I must say that I am extremely disappointed in the customer service at this facility. On Thursday May 15, 2025, I contacted the facility via telephone to discuss a pending matter. I spoke with a young lady who stated that the facility opens at 930am and she scheduled an appointment for me on Friday May 16, 2025 @1030am to ensure that Public Storage employee would be on scene to discuss my situation. As is my custom, I arrived early, and called the phone number for the facility advising them that I was on scene as an employee may have been elsewhere on site. I waited and called again at approximately 1038am and left a voice mail stating that no employee was on scene and my dissatisfaction with this situation. I finally left the premises at 1045am as there was still no employee on scene. I received a phone from the facility close to noon time stating that the scheduled employee had called out and therefore no one was there until now. I was asked to return to the facility but in my opinion, I had wasted enough of my day there. It truly is poor customer service not having someone there especially when an appointment has been made. Time is valuable for everyone. I hope that in the future, no other storage unit renter has to experience this. It should be noted that I have TWO units at this location. Sal Saggio

Thank you Mark for your help with trying to resolve an issue. Much appreciated. You were unbelievable.

Seems like a cool staff. Nice clean facility. Very convenient from the road.

Ed was a fantastic help, very knowledgeable and could not have made my experience any better!

A few days after I visited my unit, I got a call from Dave that I didn't properly lock the unit. I went and fixed the lock and left a message that I took care of it. Then I got a call from Ed confirming he got the message. I appreciate that the locks are checked regularly and the feedback from Dave and Ed.

Bernise was very helpful in getting me set up, and was very friendly and easy to talk to!

Ed was extremely helpful. Upon moving I noticed there was a leak in my unit. Ed helped me transfer to a different unit while keeping my Presiden’s Day rate. Excellent job!

No loyalty for customers! Beware! Continuely raise the rate... They force occupants to move instead of lowering rates.... If your rate is 200 it will be 400 in less than two years..... It will double... But if you cancel and move it becomes 1/2 price! What a scam! If you have homeowners insurance don't pay for their insurance... You will double insure!

Morris plains has the best staff Dave helped us out!!!!

No clear signs as to where specific units are or how to maneuver the premises. Gate unlock feature via the app is nice, units clean and indoors so out of the weather elements.

Thank you Bernise for all your help!! You were great!

Went in for some information and to purchase moving supplies. I spoke with Dave, who was very professional and helpful. I had my list of questions ready to go, and he answered them all before I had a chance to ask - with the info he provided. I was pleasantly surprised at the pricing and convenience too! We've never used a storage facility before, but the customer service Dave provided made this process much easier for us. Highly recommend!

I came in and met, Dave he provided exceptional service! He was knowledgeable, friendly, and went above and beyond to ensure I got the perfect unit I needed. His attention to detail and willingness to assist made everything stress-free. Highly recommend working with him!

DAVID WAS AWESOM HELPING ME MOVE FROM A LARGER UNIT TO A SMALLER THANKS SO MUCH

I came in today to pay my unit and Blake was very helpful and kind. I really appreciate her service!

I was helped by Blake, she was amazing! Very informative and made it easy for me to make a decision. Would definitely recommend this place & Blake! Her customer service is awesome!

I came in to view a unit and was so happy with the service I received. Blake was so kind and patient with me as I aksed what felt like a million questions! She was very knowledgeable and was willing to show me different units so i could get an idea of what size I need! Exceptional service!

Blake helped me secure a space today, I felt very welcomed to the property. Thank you Blake!

Blake is an asset to public storage company! She is very knowledgeable and took her time to explain everything to me. She is such a gem!

Blake was absolutely awesome! She showed me around and helped me find a unit I was comfortable with to keep my belongings. Super happy with my experience. Now time to move my stuff.

Blake helped me lease a unit today, she was great!

Spoke with Blake today about a future move in for my kid who is headed to college. She gave me all of the information I needed, and I appreciate it very much!

Blake was great! Excellent service. Made the process easy and stress free. Definitely an asset to the location!!

Blake helped me find the storage space I needed. I am very thankful for her help, she has saved me money and made me feel welcomed to the property!

The attendant that helped us on 10/20/24 was awesome the storage unit and building were cleaned We had a great first impression It seems a great place

Andre was very helpful in facilitating my first storage unit rental. He has a calming voice and answered all my questions. He gave me tour to the unit as well

Andre was super helpful. Patient, and showed me multiple units until i found the right spot. Thanks you!

Great first experience with renting a self storage unit! Thanks, Jim and Alex!

Tammy and Dave were awesome!

fast and friendly assistance. Jim was very helpful. He took the time to show me the storage space I’d be renting and how to use the gate and even help me download the app and showed me how to do it from my phone. the facility itself is very clean and safe.

Jim was very professional, knowledgeable, and thereby extremely helpful. I have rented with many storage companies, including multiple units at other Public Storage locations, but my experience renting at this location has been nothing short of phenomenal thanks to the quality of service provided by the staff at Morris Plains. Thank you!

Muy bueno

This Saturday I moved my belongings from a 10x10 unit to a different 10x10 unit because Public Storage threatened to raise my rent again and the prices on the website were $100+ cheaper than what I had been paying per month. There is always 1 worker on site (who was at lunch when I was to arrive). And they have 2 storage carts for the whole building. If only finding a better storage place was that easy.

Jim, a helpful representative of Public Storage gave me a tour and made the process simple and streamlined. He was friendly and courteous. Looking forward to getting familiar with the property.

I got the best worker in the store. GLORIA! Public storage give her a raise. She is the bomb hands down. Helped me with a lot. She is very sweat and kind. Love her.. shout out to you for all the help you gave me today… THANK YOU AND GOD BLESS GIRLY<3

I rented an outside, drive-up storage unit back in December for a discounted price. I needed to store my 2015 Scion FRS for the winter. I knew it had a an old, non stock battery and probably would die over the long sitting period in the cold, so I let it be to replace the battery in the spring. I took an Uber to the location and was prepared with jumper cables. Sure enough, the battery was completely dead in storage. I contacted my sister to come meet me when she got out of work to help me jump the car. She would have had to leave 15 mins early, sit in traffic and drive 20 mins out of the way to come help me, plus I was going to sit around for about an hour +. As I walked towards the gate to the entrance, a savior named GLORIA saw me about to leave on foot and asked if everything was OK. I explained my situation and told her I was going to walk up the highway to find somewhere to wait and get food cause I was hungry. Her first concern was that I was hungry or thirsty, but realized I was just stranded until I got a jump. She said she would go talk to her co-worker MIKE to see if he could give me a jump. Mike happily obliged and grabbed his SUV to meet me over by my unit. We were able to jump the car and get it running and Gloria came over to check on us and take a look at the car, since she is really into rarer cars. She instantly liked my car and we had a great conversation and looked over the car while we were waiting for the battery to charge. Gloria & Mike not only saved me a huge headache and a long wait, but also kept my sister from having to leave work early and sit in unnecessary traffic to get to me. I thank them both for caring enough to want to help. From the moment of renting the unit through JIM back in December until now, I have had a wonderful experience and will admit I will continue to do business with this location in the future!

we were looking for a storage near by where we are moving, for some reason website showed this place the closest (in reality it is not so it is inaccurate description) when i realized it is 20+ mins from where i am gonna be, i tried calling the same day(2/23) but after hours could not reach any body, i did not leave and i called the next morning (2/24) explained them the situation, and by the way move in date is still 2/29, they did not fully refund my money, on a storage i've never used, so no obligation cancellation is going to cost you fees which is not mentioned, i was gonna book with their closer location which was Montville, i was not even offer i could use a different location, the lady rushed to hang up the phone so case is closed, will look for a different company!

Jim was great. Helped us with a last minute dilemma we had and ultimately made our experience as smooth as could be.

Jim was very helpful person and he walked us through the whole process. He is a very sweet person. The place is vey clean.

Tierney is very conscientious and very helpful with everything with the storage. Very friendly and polite

Great staff, wonderful clean facility. Ultra modern

Jim was very helpful in closing out our storage unit account after many years as a satisfied customer now that the need for the unit no longer exists. Highly recommend this facility.

Jim was great! Got me the last space after I made a reservation at the wrong store.

Jim was super helpful got everything done quick and easy and answered all my questions!

The entire place is a scam. From the person at front desk to the regional manager. They will charge your card without authorization. They will extend your contract then automatically deduct the money from your account. They will switch your non automatic payment to auto pay... the regional Manger is non existent.. Jim was great

Jim is super helpful he is always very nice!

Jim was a huge help! Saved me hours of work!

Great facility, amazing customer service! Manager Jim was extremely helpful and very thorough, detailing all options and easing any concerns I had to make the entire rental process seamless. He genuinely cares about his clients and the facility itself, which is spotless. So far, I am very pleased. A big thank you to Jim for making this stressful transition in our lives much easier.

Jim was great help and made the renting process seamless. Gave peace of mind with giving us information about the building and unit.

Jim was great, explained everything thoroughly and was very friendly. The unit was clean, secure and spacious. Very happy with everything overall

If it wasn’t for Jim at the desk I would be GONE! He has helped me multiple times with issues. Most recently none of my gate codes worked- i have 4 units- and the elevator broke while moving. COME ON ! Thank you Jim for talking me off a cliff! They need to keep you there !

Jim has been a great help!

Jim the Manager is wonderful! He is a team player and extremely helpful!! Thanks Jim for making a stressful day easier!!!

Jim was friendly and knew all the details for renting the storage unit. Jim showed me around and described all the detail of the unit pointing out the pros and cons of the various available units. I will strongly recommend Public’s great benefits and the ease of securing a unit. I am extremely pleased with the high level service. Thank you.

Jim was very helpful, helped us find the right storage and matched a good price with us! Will definitely recommend to others at this storage unit and to speak with Jim! Highly recommend!

Jim was very helpful and knowledgeable of the whole place. He made us feel very welcomed.

Many thanks to Jim who made it easy to rent my first storage unit. He was incredibly knowledgeable and answered all my questions thoroughly.

Service, heart, and options. Current manager Jim has been soo nice from time I needed space to move out day! Workers are wanting to assist in any way they can. Place clean. Appreciated staff helping me get the right unit. Have referred a number of people to this location. Climate control space is a nice option. Grateful to know treasured items were in safe place until next home appeared. I will definitely use business if needed in the future! Like company so much seriously considering working for them!!

Jim was fantastic! Wonderful experience switching to a new storage unit today. Very helpful and knowledgeable!

Never enough carts for use. Have often had to carry things up to 3rd floor.

Jim was very helpful - great customer service!

Jim has been very nice and we have no complaints with him or the cleanliness of the property, but his hands are tied because of Public Storage’s corporate office and their greed. They ADVERTISE CHEAP RATES BUT IT’S NOT FOR LONG! Our unit rental in Morris Plains, NJ was RAISED by a total of $118.00 a MONTH and we were already paying a ridiculously high rate.They will not hesitate to do it again. As of February 27, 2023, the same size storage unit, on the same floor as ours is $222.00 LESS PER MONTH than we are paying. We are paying DOUBLE that amount each month. The corporate office told us to move our belongings across the hallway so we can get the cheaper rate. We understand that rental fees rise, but PUBLIC STORAGE’s increases are UNFAIR and UNREASONABLE. PLEASE DO NOT use PUBLIC STORAGE!

Jim was super welcoming and helpful! He made sure we received exactly what we were looking for! He was extremely professional even when faced with a minor conflict; which he resolved quickly and efficiently!!

Jim was great and very helpful. He made the experience smooth and effortless. I highly recommend this place.

Good afternoon I would like to express my gratitude to you because today I meet a person that is very professional and very polite, he helped me on setting up my account because something went wrong through online when I was trying to do it over my phone, he show me the installation of the building he explained everything very clearly I’m so happy and extremely satisfied he make sure that I understand everything, thank you Mr Jim for providing such an excellent customer service and helping me with all my concerns. Have a wonderful day!

Easy to transfer. Lots of help and kindness!! Jim was great!

Jim was so helpful and knowledgeable !! Great service !! Highly recommend !!

Jim was amazing and super helpful! 10 out of 10 would recommend!

Jim at the front desk was so helpful. Really appreciated him taking the time to answer all of our questions and make things as easy as possible for us. This is our first storage unit so we needed all the help we could get. Very satisfied.

Jim was great. He is very helpful. A credit to to company.

Jim saved me a couple bux and made the whole process very easy! Thank you Jim!

Great place to do business with, they’re professional, helpful and friendly. I have my unit for 1.5 years. I just returned to clear it out to move and Jim at the front desk was so pleasant to talk to. The following day I returned and the woman at the desk was also so helpful. Highly recommend using this storage place for many reasons.

Amazing customer service! By far the best Public Storage location I’ve ever been to. Mr. Jim went above and beyond to make sure I got the best unit. I will recommend this location to family/friends.

Jim was very helpful over the phone amazing!!! Ty Jim

My son and I both have storage units at Morris Plains. The facility is immaculate and recently painted and freshened up. There are always carts around also. But more importantly, the manager Jim, explained EVERYTHING Very Thoroughly and Professionally. He even remembers my voice then my name when I've contacted the facility, which is unheard of nowadays. You truly feel like he cares about us as customers and the facility itself. I would recommend Jim and this storage facility to anyone. Thanks Jim!

Easy check in process, Jim was very helpful.

Jim was super nice and really helpful. Absolute best experience I have had at a storage location.

I needed a big unit on July 1 Jim the manager came through very professional man very Pleasant and helped make it happen thank you Jim

So, in order of transparency, I initially gave this a three-star review because, you know, going to storage is a bit of a purgatory. But while I was sitting on the loo hiding from my tasks, the actually very nice and funny attendant calls me to ask about those the stars. (I'm still on the loo, writing, literally 30 feet away). Since he's genuinely funny and friendly, and it's kind of uncommon to meet someone who cares, I can't but upgrade to a five. It's actually a good place as storage goes. A little expensive after a few years of course like everyone else, and I haven't yet found the cocktail bar to forget my memorabilia in my unit, but it is more than decent. But it's the staff that makes the difference.

Jim was very helpful in showing me the unit and helping me switch from a smaller unit to a bigger one. Very professional

Absolutely good service very understanding I appreciate Jim for his good work 👍🏾

Jim was such a great help for my mom & I. Couldn't have been a smoother process for us!

Great service ! Jim was so helpful from start of reservation to move in today, June 22. He made sure I got the best rate also. Place is immaculate and easy access. Thanks again to Jim! Satisfied customer, Gale C

Dan was great

We have purchased 3 storages units at Public works and each time was a breeze thanks to Jim, who is AMAZING! He truly treats his customers like family. He made the entire process easy and explained everything throughly and professionally. Its so refreshing to be greeted by an affable smiling face, especially in these times. He truly brings life to a big empty drab desolate storage building 😀

Hi! I had a great experience at the Morris Plains Public Storage unit. Jim went above and beyond to help me with what I needed done. It was very nice to be able to go somewhere and have zero issues and someone who was very kind and professional. Thank you Jim!

Jacqueline was excellent and patient. Great customer service at this site. I recently closed the space due to a move. Jim the manager was excellent. Great service.

I needed a storage space to stage my house. When I got here the first time Jim walked me to my unit and checked in on me to make sure I was ok. When I came to check out he was so nice and helped me check out.

Jim was very helpful and he saved me $40

Jim díd a very Good job. Made renting very easy. Thank you.

Rented two storage units from this facility. Jim was excellent with helping me with my reservations. Quick and easy. Would recommend this any time.

Jimmy, the new property manager, is a great guy who cares about the renters and the facility. He takes the time to walk the halls tidying up numerous times daily and always asking if you need assistance, even remembers your name. Which all the noted are completely unheard of no matter where you rent. Thank you Jimmy for all you do here and that’s the only reason why I can give Public Storage of Morris Plains a 5 star review after being a renter for over 10years.

Jim was of great help facilitating a lock replacement. Highly recommend.

Fantastic Service. Jim was a great help !

Ruan was so so helpful at the Morris Plains location....thank you Ryan

I stopped at the Morris Plains facility to pick up some boxes and wrapping paper. Ryan C. was most helpful and even carried the boxes to my car. Ruth Kehoe

Ryan, was extremely polite and helpful!! Would absolutely return for any of my packing needs!!

My husband and I made plans to travel from Maine to NJ to remove our belongings from our Morris Plains storage unit. We needed to coordinate a PODS delivery and be sure the POD was placed inside the gate near the doors closest to our unit. Additionally, we were hoping that someone at Public Storage would be able to assist PODS with this in the event we had not arrived by the time the POD was delivered. On the day I contacted Public Storage to inquire about this, I spoke with Jim. I shared our plans and my concerns since we were attempting to coordinate this from out of state. From start to finish, Jim was phenomenal. He calmly reassured us that the POD could be delivered and placed where we needed it, and that he would be on site to assist as needed if we had not yet arrived. "Take your time," he said. Despite the traffic along the drive we made it to the facility in time for the delivery. We had a chance to talk with Jim who helped us guide the PODS driver to the correct location in the parking lot. Jim also provided us a temporary gate code so that we could access the POD one last time after we had already been removed from their system. It is rare nowadays to encounter someone with Jim's level of professionalism and easy going demeanor, who goes above and beyond to help customers. He is clearly someone who has a well-versed understanding of providing outstanding customer service. Thank you Jim for making a stressful process enjoyable!

Jim was Knowledgeable, answered all questions clearly, took his time. A credit to the company!

Ed at the Public Storage facility in East Hanover was very helpful to us and located a space for us at a lower cost in Morris Plains. Jim at that facility was just as professional and helpful.

Great experience!

Great service! Jim was extremely helpful! My unit is awesome! I highly recommend this facility and the people working here.

Jim was a nice helping guy and also help me with my car when my tire broke he can and fixed it I recommend for you to come by and get a storage unit from here a nice nice man ❤️

I'm not a customer here but Jim was nice enough to help me change a tire😁💯💯. I would certainly store here if needed storage!!

Dan and everyone here was great. Will come here again if I need it.

Heather was awesome!I stopped in to make a payment. As I was about to pay, Heather was looking over my account and unit. She noticed I was paying triple the amount I should be for my size unit. Heather immediately went over the pricing for my size unit. She told me I’ve been over paying. She was able to get me into the same size unit at a fraction of the cost. I couldn’t be happier. She was super helpful! Thank you so much Heather!!

Jim and team came through big time to help me in a pinch. I was so relieved after losing my keys to unlock the unit and they were so helpful.