Completed a rental with Bernise and she was outstanding. I would recommend this location they have friendly contact and the location is cleaned.
Thank you for helping me with my transfer and helpomg me with my bills.
Thank you Bernise for helping me with my bill
Thank you Bernise for helping me with my rental
I had a terrible experience at another location in Maryland, and the only reason for me to continue my business with Public Storage as a whole was only possible because of Beatrice. It's a brand new facility, in a corner lot with privacy and B truly deserves a raise for the way she keeps it in good shape. I am not only keeping both units for next month, but I'm excited about transferring to this location soon-after!
Thank you Bernie’s for helping understand my billing. I appreciate you so much.
Moving and storage transitions can easily become overwhelming, but working with Bernice at the 135 Industrial Road location in Berkeley Heights completely changed the experience.
From the moment I walked in, Bernice’s presence was fantastic—she is attentive, incredibly personable, and wonderfully easy-going. When you are dealing with the stress that often comes with moving, having someone guide you through the process with genuine ease, patience, and sincerity makes all the difference in the world.
She took the hassle right out of the setup and made sure everything went seamlessly. If you need storage in the Berkeley Heights area, go see Bernice. I cannot recommend her and this facility highly enough!
Bernize is the reason I’m renting her. From the first interaction, I knew my belongings would be cared for.
Great experience, very helpful staff and service.
I had a great experience storing things here. Bernise was amazing, helped us with everything we needed, and walked us through the entire process and helped us close out as well. We had an amazing experience, definitely happy keeping my stuff here. Would recommend.
Thank you Bernise for your great customer service
Bernice was delightful and extremely helpful to work with!
This location feels brand new. It's clean and has a good layout. I think the highlight of my experience was dealing with Bernice. She provided great customer service and makes me feel confident storing my things here with her managing the property.
Facility is clean. The onsite staff Bernice is very helpful. We appreciate all her help for everything. Thank you very much, Bernice!
Thank you Bernise for helping me out today.
This is a new facility and very well kept.
Access is easy and well secured- I felt very comfortable going here in the evening on the weekends.
The management staff - made me feel welcomed and gave me a tour of the facility and was very helpful in helping me select the ideal storage unit for my needs.
Glad to use this facility.
Bernise, Thank you so much for your great customer service skills . I appreciate you so much.
My mom and I rented a unit through Public Storage and our experience has been wonderful. Bernise, the property manager greeted us with a big smile as soon as we walked in the door and she was very helpful and a very kind person. She explained everything clearly and efficiently as to what we can expect when agreeing to a rental agreement. We highly recommend using Public Storage!!
Bernise is the best and made the signing up process so easy.
We had a good experience at Public Storage in Berkeley Heights NJ. The site manager, Bernice, and her team were very professional, courteous, friendly and accommodating. The space itself was clean, secure and accessible. Although our current need for storage is over, we would not hesitate to use them again.
Working with Bernice and Jarred was a pleasure. They made things easy from start to finish and were very helpful. Bernice gave us a tour and was very proud of how clean and well maintained the facility was. She explained how things work very clearly and is someone who wants her customers to have a great experience. Jarred was very helpful with the payment process. All in all I could not have asked for a better experience.
Thank you Bernise with helping me with my app. I appreciate you.
With choosing a storage facility some key factors to consider are location, availability, security, variety of sizes, cost and the facility personnel. Public Storage in Berkeley Heights gets 5 Stars on all of these. I called and spoke to Bernice who answered all my questions, was very knowledgeable, helpful and friendly. Bernice helped us decide what size unit to rent and gave us a tour of the facility and the different size units they had available. She explained everything and followed up with a call to see the unit was working out for us. We highly recommend Bernice and Public Storage.
Thank you Bernise for helping me with my rental.
What can I say about Bernise . She’s the most understanding person I met. She listened to my concern and help me with figure out my next move. Bernise has great customer service and if I was able to give her more than 5 stars she got it. Thank you so much for helping me understand the bill and the issue I had.
Mari at Public Storage is the best. She is very knowledgeable and helpful!
Bernise and Jared are so nice and very helpful, the facility is immaculate and really convenient. I'm so glad to have chosen this storage facility!
great experience working with jared in Berkeley heights..
After my rate at Extra Space Storage in Green Brook more than tripled in a year, I moved my stuff into a 5x5 unit at Public Storage in Berkeley Heights.
Jared was great, showing me my unit and giving me an orientation to the facility. I like that it's all self-contained in one building, and the climate control is really good. It's also well lit, so I didn't need to put any battery-operated lighting in my unit. It also looked and felt clean.
On what might have been the hottest day of the year (so far), I was grateful to be able to unload in a shaded area next to the door. I felt safe with the two layers of security (locked gate and locked door). The app is great, letting you access both via bluetooth.
I reserved my unit online and locked in a better rate than if I'd done it in person. I also kept my lock from Extra Space, so I got the lock fee refunded. Also, Public Storage requires insurance. They give you a month free (after that, I think it's an extra $15/month), but most renters or homeowners policies will cover self-storage, so be sure to cancel it if yours does.
So far, it was a 5-star experience. We'll see how they handle the price increases ... because if they're as ludicrous as the increases at Extra Space, the stars will drop off.
I had an amazing experience with Jared. He assisted me with questions regarding storage for my divorce. 10/10!!!
Thank you Bernise for helping me understanding my lease
Thank you! Bernise was professional and very helpful.
Bernice was wonderful, helpful and knowledgeable. Rental process was smooth and easy. Follow up call to Bernice was answered promptly and fully. Thank You!!
Thank you Bernice for helping understand my bill. I appreciate you for all you do.
Thank to Bernice for helping me with everything
Thank you B ! You have great customer service. I wish everyone was like you. Friendly and accurate with information
Thank you Bernise for helping understand my bill.
Above all else, the on-site staff at the Berkeley Heights, NJ location is terrific! Professional, courteous, helpful, cannot say enough good things about them. The facility is convenient to get to, a very easy move-in, clean. orderly, safe.
I highly recommend Public Storage, particularly this location.
I rented a Public Storage unit at 135 Industrial Rd, Berkeley Heights, NJ in March 2026. Since my plan keeps changing, I had several scenarios to consider and had specific questions for each.
Jared from Public Storage called me on the day of my rental and went thru all my questions with great patience. He answered my questions honestly and down to the point, which helped me greatly in making decisions. He returned my Voice Mail promptly and helped me with my further questions. I finally cancelled the unit in April because my plan changed, during which Jared helped me go thru the exit procedure smoothly, and I felt completely satisfied.
While speaking with Jared, I always felt respected and welcomed. Although we never met in person, it's absolutely a great experience working with Jared. Thank you bro for everything!!
Bernice was the friendliest and most helpful employee ever! I’ve rented many storage units in my life but never as clean as this one! Bernice made our stressful move so much more pleasant…she’s the absolute best! Location was easy to get to as well.
Bernice was so helpful and patient while my husband and I set up our account. She answered so many questions and was professional with a great sense of humor. Bernice made what could've been a very stressful experience much more tolerable.
We are planning on moving and we needed a storage locker to hold our household items. Bemise was so sweet and helpful in getting us a storage locker that fit out budget and needs. Than you so much Bemise! The storage facility is brand new, clean.
Bernice was the absolute best. I was very frustrated when I arrived and she calmed me right down. She has a wonderful sense of humor and a huge amount of patience. I highly recommend Public Storage!
Jared was wonderful, his customer service was spot on. I definitely recommend this place for all your necessities.
Wish I could give even more than 5 stars! Needed a lot of storage space to finally downsize, and Jared was just amazing! He was incredibly friendly and accommodating…even following up with me later to make sure that everything worked out for me!
The facility is incredibly clean and organized…and I could not be any happier! What SPECTACULAR customer service! Thank you for everything Jared! ⭐️⭐️⭐️⭐️⭐️
Bernice is one of the most helpful, professional and friendly people i have ever worked with! If i ever need storage space again, i WILL NOT deal with anyone except her!! 11/10 ❤️
Thank you Bernise for helping understand my bill.
5 stars. Great experience with Public Storage in Berkeley Heights. The process was smooth, the space worked well for what I needed, and everything was straightforward. Jared was especially helpful, professional, and easy to work with throughout. Really appreciate the customer service and would definitely recommend this location.
Thank you for your helping me with my bill Bernice
Thank you. Bernice I appreciate your help and Support with my Storing experience this is my first time using a storage facility and she made the process Easy making my move alit less stressful
Bernise was amazing! Very informative and helpful! She answered all my questions thoroughly and made me feel comfortable! I recommend going to this location and getting hen you do ask for her!!!
The Best Storage space in multiple states, here's why. They only focus on quality storage, supplies, and service, so you are always interacting with the right people. All of the customers are exclusively storage, no trucks rentals, so people get in and out fast, always accessible.
I rented here on accident initially, then realized it was right off a main freeway, but a low traffic area, and stuck around. Bernise and Jared, at he front desk, have been prompt and accessible, I appreciate the service.
Tnx
Bernice at the Berkeley Heights site has been a great help in assisting me, she’s been very professional and knowledgeable at what she does.
Thank you Jared and Bernise for your great customer service
I am happy to share that my experience with Jared over phone was very nice. He was polite and very helpful with all the queries I had. Also, all the staff that answered my questions and connected me to the desired loctaion were very helpful...let's hope my moving experience will be as smooth as my reservation process was.
A million stars to Bernise for the awesome customer service. We need more people like her in this industry, Bernise cares for the customers. She has positive energy, she has patience & understanding for our situations. She takes the time to explains your options and helps you through the challenges. I was blessed to have called at the right time when she was there and now I am very satisfied customer. Thank you Bernise for all you do.
Bernice was amazing!!! She explained easy way to access storage facility, took time to show navigation of website, and left doors open for our moving in convenience. Moving is not fun but she made it as pleasurable and efficient as can be. The storage place is clean, well lit, and hassle free. Thank you!!
This is our fist time renting a storage unit and we were flying blind. Jared and Bernise were fantastic to deal with on the phone and when we walked the the unit. They were personable, patient, and informative. The facility is clean, obviously well kept, and gives us a sense of security leaving our personal items.
Bernise and Jared made our reservation process easy and smooth. The facility is new, secure, clean and accessible. We appreciate their knowledgeable service and attention. There are better deals when reserving online but they’ll honor the published prices at the location.
Thank you Bernise and Meghan for you outstanding customer service.
Thank you Bernice for helping me understand my bill when we spoke the other day. Happy New Year
B was super helpful and friendly. Made renting a locker very easy. Highly recommend
Thank you Bernice for taking your time and explaining to me the invoice and how to manage my account thru the app.
Great facility, clean and the service from Jarred is excellent. He gave me a tour of the space I wanted to rent. A week later when I couldn't complete my reservation over the phone using the corporate number, Jarred helped me create and complete a new reservation and I was able to complete the transaction. Now I have peace of mind that my unit is secured.
Bernise was great to work with! Very helpful
Thank you Bernise for the great service you provided
I been trying to get in contact with my facility in Brooklyn,NY but was able to get in contact with a nice lady name Bernice in a different state. She was very pleasant and helpful with everything I needed help with. She helped me access my online account and guide me through everything step by step. She also was very patient with me. If I could’ve gave her more than 5 stars I would’ve given her 10 stars. She was very great thank you again Bernice…
My first time actually having to rent a unit Bernise and Jerry made it a real pleasure they went above and beyond.. the facility is super nice!
Had the pleasure to meet Bernice who is friendly and nice very professional. she gave me a tour of the location.Show me how to put my locks on my space.Show me how to use my phone for the app. The location is nice and clean.I would recommend this place to my family and friends. Excellent people
Had a great experience with Bernise and Jared at this location.
Recently had to move a lot of stuff out quickly for emergency repairs. Used this facility. Jared and Bernise were friendly and helpful, providing exemplary, five-star customer service!
Great service matt wonderful communication
Jared was very nice and helped me out. They are very veteran friendly! I would recommend them to anyone looking to store their things.
Bernice and Jared are amazing at their job. Great customer service. I would definitely recommend them to everyone.
Everything was well organized and Jared, the manager on duty, couldn’t have been more helpful. We were very relieved that it all went so smoothly, because we were unloading a mega container from Europe. We are also impressed how clean the place is!
I came in today and spoke to Jared at the front desk on an issue I had and he was very professional and super helpful. I recommend him to anyone that needs help and information on renting storage. He’s very knowledgeable. 5 stars for him!!!!
Bernice has great customer service. Great experience.
Bernise was awesome, she was the best! I’m so happy and feel very confident that my belongings are safe! Thank you
Bernise helped with my email on my account . In and out fast and great service !
Thank you Bernise for your outstanding customer service.
Jared was a huge help and getting me started with my storage unit.
Bernise was very kind, professional, and made the process easy. Great customer service!”
Great property! Fresh and new with lots of options. Jared helped me out with finding what size I’d possibly need in the future. If you have the chance to rent here, do it with him, he was super helpful!
I couldn’t be happier with my experience here today, 6/22/25. Aaliyah was so kind, helpful, and professional. She showed us the units we were interested in seeing, answered all of our questions, and getting us set up. The facility is literally brand new. It still has that ‘new smell’. Beyond clean. Everything is in great working order. We signed up for a unit then and there.
Aaliyah was very helpful and informative, we were shopping around for storage and got in and out of there in less than 30 minutes with a perfect sized storage space. I really appreciate her for helping us and her personality and jokes made the experience feel authentic and very comfortable!
Bernice in Berkeley Heights was great to deal with.
This place is so clean and easy assessable! I had a lot of questions and Jared was very helpful. Not only was he was he kind… but he was very clear about everything! 10/10 would recommend! Thanks Jarred!
Great service from Bernice!!!
Bernise was a pleasure to work with. High energy outstanding customer service!***;)
Thank you Bernise for your great customer service, place is nice and clean.
Bernice is amazing!!! Her customer assistance is Outstanding!!! She went above and beyond to help me with my rental space!!!
Aaliyah was great. Helped us get situated with our storage unit.
I reserved a spot and within minutes I received a call from Aaliyah. She was very informative and helpful! Greats customer service! Thank you Aaliyah!
Bernice and Jared were WONDERFUL!! So helpful and provided great customer service. They made the process easy and quick, while being super friendly! The property is so nice and clean, definitely great prices and love the ease of the app! Highly recommend!
Bernise was terrific. Very helpful!
Bernise was very professional and courteous. She helped me with setting up my account, explained everything to me, and when an issue arose she took care of it with the utmost professionalism. She is the best.
Aaliyah was very helpful with my moving process she helped me over the phone and in office. would highly recommend. great customer service!
Todo exelente son muy amables
I came to this location and Bernise was so amazing , she helped me with my account online setup, she gave me all the promotional rates and helped me select the best option. Thank you so much Bernise!!!! Excellent customer service!!
Great experience with Bernice. She was very helpful and gave off great energy.
Bernise thank you for helping with my rental. You was so nice and attentive to my needs.
Bernise was very nice and helpful with getting me set up with a unit. The facility is also clean.
Thank you Bernise and Jared for your great customer service. Thank you for your help