Public Storage Self-Storage Units at 2028 S Willow Street, Manchester, NH

Demi is AMAZING. She helped us with everything we needed. Shes still a pleasure when go there. The prices are so much lower. My old storage on Wellington Rd didnt even have a light inside. Made it difficult. Now I can see what Im looking for.

Thank you Demi for a great experience. I know my things are safe in your hands. PUBLIC STORAGE ROCKS !!

Demi here at the South Willow site is a fantastic employee. She always has a smile and is always positive. She is definitely a hard worker and I will steal her if I can.

Demi is a great help and always has a great attitude

I thought it was very clean facility and the manager Demi was very professional and kind

Why is Manchester closed I have gone over there 3 times today and I went last night and and computer were down

Great place to get storage. The customer rep was absolutely amazing. She was super helpful with finishing to set up storage for me. Great service.

I don't like that they increased the fees by a fairly large amount. They have now priced me out of their facility. Meaning that their price for my unit is no longer affordable. No discounts allowed. I guess that they need my unit rapidly.

Beware! Don’t go here!!! If I could rate a negative 10 I would - Horrible customer service -You cannot get a live person to tell you why The rent suddenly increases by $30/month??!! And if you do get someone they are rude and horrible to deal with & if they double bill you on auto pay they will not refund!! You’ll be sorry if you rent from these scum bags

My rental rate was increased by 29% and I posted a 1-star review. However I was contacted by someone who corrected the increase and set it back to where it was with a guarantee the rate won't increase for 3-6 months. The rate may fluctuate after that depending on the local real estate market, but at least now I understand that's possible. Not too often a company actually resolves a customer complaint after a review online, so I'm happy to recommend to others and appreciate the help and explanation. I'll make it a five star once rental rates stay locked in instead of changing, since my contract is to pay what is agreed, and I still feel as though when I pay that amount your contractual agreement should not be changed either. Contracts are supposed to resolve this, not change after a period of time. But thank you still for helping this, hopefully your corporate offices stop the rate changes before other customers find different places to store their belongings.

So, the staff there is amazing; I cannot stress this enough! But, Corporate is losing business because they raise rates constantly. They also keep your money even if you leave early, and their billing system is completely broken, causing fees that should never have been assessed. Totally a cesspit of a company!

I would like to share that the office lady Demi is outstanding and great.. Anytime I have ever had an issue she has been quick to try and help and solve the situation.

Everything at this point in time is going very well I have nothing but good things to say about public storage.

Price has went up and service has went down!!!! There never open on the weekend and agent is lazy, trash is all over the property with big holes in the Fence . Will be calling corporate on Monday and filling a formal complaint!!!

Demi is friendly and Professional I would recommend going to Manchester anytime I would recommend going to Manchester anytime

Love that this place has extra security and affordable

Please look somewhere else! Yes public storage may look nice, but they will rip you off! My rent cost is increasing again next month (June 2022)! It’s gone from 58$ to 100$ in a little under 2 years. This is only for a 5x10! Please don’t give public storage your money, try to find a more reputable storage company- even a locally owned one. You will be taken advantage of. Just like gasoline, groceries, vehicles, electronics, etc, public storage has jumped on the bandwagon of scalping folks and taking advantage of them in this time of inflation. Please do not use public storage!

The manager is super nice and helpful and the operation hours are great. Would definitely buy an auction unit there again!!

My boyfriend and I each have a storage unit located at public storage in Manchester. Whenever I stop by to grab something from my unit, I'm always greeted by Demi who is an absolute sweetheart. When I bought the unit she went above and beyond to make sure I got a great deal. I work for a rescue and just needed a small storage unit to store donations. She was very personable and made sure I was well taken care of and I always look forward to seeing her. Now a days, in some businesses I've noticed good customer service isn't always the first priority, but Demi makes sure to take the extra steps, and its the little things like that, that mean a lot and I take notice of. So I decided she deserves a shout out! (Maybe even a raise 😉😂 lol)

Demi is one of the best storage managers around. Demi makes sure you are taken care of and the property is clean and neat! Demi answers and questions you may have and is always polite and kind. I highly recommend public storage (specifically Demi’s store). :)

I went to public storage and was helped by Demi, she was very knowledgeable and personable. Would definitely suggest others to come here.

Demitria was great she was very helpful and answered all my questions I had for her

Demi's professionalism and knowledge are fantastic. 10/10. Will recommend.

Went to check out a few units, property looks clean, and the lady was super nice and showed us one of every size unit she had available. Will def be storing here when I move

Hi, I need to update my review. I really liked public storage until i was in the hospital almost dead and couldnt call or respond. To anyone.so i was between 6 to 10 days late on my payment and they had already sold my belongings. Becareful with these guys..

Increased price of unit substantially over the course of 2 years

Demi is very friendly and professional. Enjoyed my experience

Demi is awesome, we were looking for storage for my brother, and she pointed us in the right direction! 5 stars, will definitely recommend.

I dealt with Demi, at the S. Willow st location in Manchester NH, she was very helpful, and patient with me and my questions. A very comfortable, smooth experience.

Demi was very friendly and professional great experience

It’s a easy process Demi helps a lot if you have any questions she’s the one to go to 10/10 service would recommend going here

The people were very nice and they had the unit I wanted. The paperwork was easy enough and took no time to complete the process.

Good place to store things. The staff are very helpful and friendly

Good folks doing a thankless job keep up the great work.

Tom is Great what helper much appreciated

Demi was wonderful, knowable and efficient. A pleasure doing business with her. Will look for Public Storage in the future when needed. Thank you!

The patience Demi showed when dealing with a difficult situation was truly remarkable.She demonstartes excellence in customer service. Just wanted to say Thank you!

I was in a real bad situation and needed storage in a pinch. This place was very accommodating. Not to mention Demi provided excellent customer service and I saw her picking up trash around the compound. You can tell she's a high quality and dedicated employee. I'd recommend this place to anyone!!!

Clean and organized and I wasn't expecting a welcome packet with a lock. I was definitely impressed.

Like most other reviews for this location, Demi has to be the highlight of the positive experience I received! She was prompt to reply to my inquiry, was so sweet, professional, and super friendly! The storage unit is clean, in a great location, and I love that there is an app to be able to unlock the gate! Overall I will absolutely be recommending this facility to friends and family!

Demi was Amazing! She was very polite and it took no time at all to sign me up for the unit! Thank you so much for your Awesome Customer Service! You Rock! ⭐️⭐️⭐️⭐️⭐️

I have been a customer of Public Storage at the Manchester, NH location for many years. I have dealt with several Property Managers throughout that period and quite honestly they all have been quite good. Having said that, however, I want to say that the current PM Demi has been truly exceptional! Along with being very professional and pleasant, Demi is very knowledgeable about the workings of the business and has gone out of her way to help with questions or issues that I might have had. Net, net Demi as a Property Manger representative of Public Storage reflects extremely well on the company.

Clean and well maintained. Easy rental.

Demi! is always Very professional And a pleasure to see. Every time I go in to pay my bill She always greets you with a smile. And is always very informative. She makes me feel that my storage is well taken care of and safe. Whenever someone tells me they’re thinking of renting a storage unit I always refer them to public storage and tell them to ask for her by name!!

My experience has always been great. Have had this storage for over 3 years and I know my stuff will alway be Secured. Demi is a great employee ,so patient and nice to customers I always feel welcomed. I recommend all my friends here.

Good service

Demi is awesome!!! If you have to deal with anyone deal with her! Quick and easy also very nice and professional service.

Demi is such a treat everytime I go into the office! Super helpful & friendly!

Demi was awesome really helpful will use them all the time for my storage needs

So I had a wonderful experience with Demi as she is very professional and nice. I recommend this place to anyone who needs a place to use for storage. Thanks Demi

Lady at the front was helpful and cheerful. Rates are amazing. Overall a great experience

Super friendly staff. Very helpful.

Clean units with a good location. A bit expensive but there is drive up access and it's on the ground level.

I had a great experience semi she was very sweet took her time to answer all my questions will definitely want to go to her if n when I nd storage again

I went to get a storage unit and Demi was amazing!! She helped me out with everything I needed and was unbelievably nice! When I went back a days later she came and greeted me and remembered me by name! Other places dont put in that much effort for their customers! I would definitely recommend this public storage!

Demi was very professional and friendly, Extremely satisfying visit to this location

Love it

Great place, staff is very friendly!

Demi is the sweetest and most knowledgeable person to ask for help

Hermoso bello

The lady there is very nice.They to give her a raises. The location is at a bad place b/c you can not see around the Curve . It is easy to get hit by someone. You have to take a chance to get out there . I almost got hit twice. They can not see you and you can not see them . Thanks, Steve for Reaching out to me . Talking about the problem. I will rent from you guy again.

Customer service was great nice lady

demi was very helpful with making my stressful moving experience easier she was able to get me a unit promptly and when i needed a second unit the next day she accommodated me immediately it was a pleasure to meet and work with her for my storage needs Thank You Demi !!!!

Go their at least 1 time a month just adore demi and Billy they are the best.

Being a Marine, I have high expectations of a lot of things in life. This storage facility is by far one of the best facilities with their new access key pads, fully functional gates and super helpful staff. I always feel that my belongings are safely guarded and I'm always welcomed there. They keep it super clean and friendly, and that's a high standard to meet in my eyes. I highly recommend this place for anyone who has keep sakes.

First and foremost, no place is perfect. Please keep this in mind when reading any negative reviews. There is always rooms for improvement. Yet, these individuals working at this location are experts at what they do. The check-in process was quick, informative, and comprehensive. Billie is amazing !!! Major customer service points!!! He greets you with the biggest smile and gets you on your way. The location is perfectly located by the highway. The facility and units are will maintained . I am confident leaving my valuables here.

Great place! Highly recommend!!

Great customer service. Very secure. A++

I have to give this facility five stars (and would give more if I could!) because of Demi. We had a very difficult move, consolidating 2 units into one and then moving everything to the apartment later, all in a few days. It was so humid and hot. Demi walked around the whole area on a regular basis keeping everything clean, stopping to check on us; very friendly, professional! We had a few people on the other side of the units who were a bit sketchy and not playing nice with one another-Demi took care of it very quickly, checked back with us several times to ensure we were safe and went above and beyond in several other areas. Public Storage is very lucky to have her in their employ. Recommend very highly!!

Demi made our experience with Public Storage a positive one due to her professionalism and care. We had a very difficult move recently and Demi was pleasant, helpful and professional during this very stressful time. She stopped by the units we had rented numerous times to check on our well-being and safety. She routinely walked the perimeter of the property to ensure only those people who had business at Public Storage were on the premises. There was one incident where there appeared to be some unruly persons-Demi immediately addressed the situation and again checked on our safety. I would recommend storing your items at this particular location because of Demi. She is an amazing person and employee who positively represents this company. She's a keeper!!

Demi was a sweetheart going over the rules with me making sure I knew everything since the rules are all set in stone but made my process moving and getting all of my belongings into a storage unit very easy and smooth

Demi was very helpful and friendly

Friendly helpful staff

I have a storage unit at public storage and the the woman behind the counter demi has always been so helpful and kind.i love this place. Thank you so much.

Demi was amazing, incredibly helpful and kind. I have never rented a storage unit before but she explained everything to me and set me up in less than 10 minutes. I’m very happy with my new unit and I appreciate all her help.

Convenient, clean, and friendly.

Wonderful

Expensive

Very friendly manager. Willing to work with customer. Able to multitask.

Two weeks before Thanksgiving we reported that the overhead door that lead to our unit was broke, as you see it in the images. A few weeks later went back to check to see if it was replaced, no it was not. We got the GM's number from the front desk clerk at the time. Left TWO voicemails, neither returned. Went back yesterday, 3 months and some change, STILL NOT FIXED! Now there's ice build up directly in front of the units, anyone trying to get anything in or out of any of these units would likely slip and fall, I smell a law suit coming... Enough is enough, you've known about it for months! I'll be hoping a chain up to it when I go to move my unit in a couple of weeks if it's not fixed, your fault, not mine. You've had ample time.

Extremely friendly people. Demi helped me and went above and beyond her service.

Great customer service

Wonderful customer service. Bill was very helpful and answered all my questions. Would recommend this facility to all looking for storage. Thank you for all your help!

Love this company! Great staff! Always willing to help and answer questions!

Keeps things safe. Kinda pricey

The staff are exceptional and they go above and beyond what is expected of them. Great job Demi/Billy

Excellent service. Very accommodating staff. They care about their customers.

The people are very helpful and friendly and makes it easy. Highly recommend using. them

Very friendly and helpful staff

Demi is amazing always fixes any problems and so professional love this site

Awesome ppl in the office. Very friendly & super helpful. Units are clean. Easy access to the units. Great security

Really great service here provided by Bill. Friendly, efficient and gave us all the information we needed. Left very happy with the unit and service.

Bill is fabulous! He went through the entire process in detail, showed us everything and was very courteous. Great service and affordable prices!

I've had a unit at Public Storage in Manchester for a little while now. The two individuals who manage this particular location, Demi and Bill are both knowledgeable and helpful !

Hi my name is John Buchanan and I'm I'm here to talk about the two people that you have in your Manchester Public Storage they are very wonderful people they helping everywhere that they can then make sure that your customers are treated with very much kindness they make me smile and make me laugh every time I walk into the store I really hope that you keep them always because they kick your customers very very satisfied and very happy thank you John Buchanan

Love it super easy. very friendly and knowledgeable staff!

Great place to store your things the workers there are so nice always looking out for your best interest and the prices are great too. Its safe clean and the workers will always work with you if you cant pay a bill on time just keep them in the loop dont dodge them there always happy to help there awesome!!! Plus first month is 1 plus insurance fee of 25 but thats cheap any size storage unit i highly recommend them

Great staff! They are very helpful! Awesome attitudes!

They followed up by phone to schedule time to review the unit once I made the reservation online, were very helpful on-site and didn’t pressure me with upsells as I’ve experienced at other places in the past. Always love the $1 first month promotion when just looking for a short term solution to a move. Convenient location to the highway and safe. Thank you Public Storage Manchester on South Willow!

Went in to view a unit, they were clean. The staff was amazing, super friendly and answered all my annoying questions with smiles! I will definitely be going back to rent from them!!

Went in to get some information and had the pleasure of speaking with David Aksten. He was courteous and helpful. Every question I had he answered with great patience and knowledge. His customer service presence was impeccable. If all employees are like Mr. Aksten I look forward to doing business with Public Storage at the time of my move.

I need to say, this was a great customer experience. I was looking for a storage unit and saw this location driving by. It is clean, organized, very appealing if someone is looking for a safe place to store their belongings. Billy, the person on duty, was friendly and knowledgable. Very accommadating. I appreciate his good service!!!!!!

Great place convient and friendly

Demi was an awesome customer service rep and answered all questions about renting a storage unit.

I was there last week and David was amazing. He answered all of my questions.

I had a great experience today when I went to enquire about renting a storage unit. Demi was very helpful and personable. I will definitely be back when I am ready to move.

Bill and Demi were extremely gracious from the moment I met them. I was going through some tough times and they made me laugh throughout the whole transition of my move.

Fabulous place and an excellent service person. Demi was extremely helpful and made our experience very easy and quick. I highly recommend this facility.

Friendly employees 🙂

Expensive but it will do for now

Great service. The lady don’t remember her name was excellent. She explained everything really well and gave us the latest deals going around. Definitely would recommend

Demi and Bill made my temporary move to Public Storage as smooth as possible. When I arrived, Demi helped me to check in within just a few minutes. I requested her to assign a unit with easy access for a 26' truck and she prepared a perfect one for me. It was so tiring to drive a large truck for over 16 hours, but her friendliness made me feel so relieved. She even drove to a store to get us a few bottles of ice cold water. I would give more than two thumbs up!

Demi and Bill have very nicely and knowledgably helped me get started in a 10x10 unit.They gave me a tour,and now I am ready to go,thanx to them😊

I thought this was a franchise it is NOT, it is a corporate location. The associates there are very friendly and professional, but we'll be moving our stuff for 2 reasons. The unit is accumulating a lot of dust and debris including falling insulation. We've used other storage facilities before and didn't have this problem. Second, and this is the big one, we just received notice that our rent will be increasing by $70 to $272 per month with 1 month notice. This is outrageous.

The office staff at Public Storage in Manchester are very friendly and knowledgeable. Demi and Bill were absolutely wonderful!

Looked at a few different storage companies around town since I am moving to Bedford but working in Manch so I decided to rent here because it's halfway between home & work. I stopped by and spoke with a girl named Demitria and she was super helpful and answered all of my questions. I appreciate excellent customer service. I will feel safe having my storage unit here. I like that there is someone who is onsight all of the time, It's a good feeling of security.

Demi was very personable, really helped me out. And i saved a few bucks by getting the right size unit i need.

Demi was extremely helpful and answered all the questions I had about the unit. She had a good sense of customer service!

Great people. Just needed to salt or sand the area but I know that raises costs.

I had a great experience. Customer service is great and the girl that works there (Demetria) was super helpful and knowledgeable.

This place was awesome, Demetria was very helpful and answered all my questions. Fairly priced too.

Best storage site in Manchester by far. Easy access and friendly staff

I was looking for a storage place, in Manchester and found this place, helpful people in the office, thank u to demi, I were friendly, and appreciate all it help. Recommend it to everyone.

I went to the manchester public storage and was helped by a very knowledgable employee Demi. She was very friendly and helpful. She was able to answer all the questions I had. Shes definitely an asset to your company!

The girl in the office was very nice. Demmi I think her name was. The prices were fair and it was easy in and out. I will use them again in the future!!

Very clean professional and safe very nice staff Demetria Dreibholz was wonderful very kind and helpful would recommend to everyone

I was very happy with the service provided and I got the exact space I needed! Thank you guys youryo awesome!

The NICEST woman helped me and my husband while we very briefly kept our things in storage there. She was wonderful in every way. I highly recommend this storage facility.

This is the best storage place ever the employees bill an demi are amazing 👍👍

Great customer service. Clean, safe and convenient!

Bill and Demi were very helpful and knowledgeable anout their jobs, great service, would definitely recommend!

I have been storing items there for 3 years....my rent there has been raised 4 times since without notice , rude manager , in the process of moving my stuff out of there would not recommend unless you want your rent raised continually 👎👎👎👎

Had an excellent experience at public storage all because of Demi. She is very effecient and answered all my questions.

Demi is the woman I spoke with, she was so nice, smart, funny and knowledgeable. Reason I decided to rent a storage.

Went in to public storage and had a great experience because of Demi! She was helpful and kind!

Nice people and good place it is clean and i feel safe with my storage .dont have to worry about any body stealing from there . i been there for 2 years . Office. People try to help the Best they can and work with you and try to save you money. Thank you Steven Dixon

Knowledgeable Staff with great Customer Service Skills. Helped me with all I needed

I'm so thankful that Demi is so patient because I wasn't sure what size storage locker I needed, and she showed me a few different sizes and helped me decide. Thank you Demi!

The signup had a deceptively limited sale and surprise additional fees. The main door leading to my unit doesn't close half the time and the front gate has been broken for more than a week! Will revise rating or switch companies in the coming weeks. - Update, the main gate wasn't fixed for months and then the company sent a notice that my rates were going up. So i emptied the unit and canceled my contract through their website before the end of the month. Now I've gotten a bill in the mail from a collection company, with no notice from public storage anywhere- website account, email, snail mail, phone, nothing,... to pay for the next month i did not occupy the unit. But its ok, guys, because they'll settle for half 'owed.' This company is predatory.

I was so pleased with how easy this process was. Demi, the manager was kind and helpful and so friendly. I feel confident that my things are safe and access to my unit will be convenient.

Great service...I was referred by a friend.the woman who took care of us was delightful.thanks again.😀

*Highley recommand it very nice and will work with you as long as you work with them!*

The call center could use some work. Was sent to collections for money billed after I closed out my unit and was a bit of a pain to get someone to speak with to correct.

Bill is very knowledgeable and friendly!

Very helpful Good service

Convenient Location, the staff is GREAT and Helpful. EXCELLENT customer Service. Thank you Demi, Bill and Leesa.👍

Great service. Demi answered all my questions and was very helpful

The staff was friendly and very helpful.

Great service , great people . I'd use this place again and will recommend to others.

I love using this Public Storage! It's clean, convenient and I always feel like my belongings are safe! The staff is super friendly too! I highly recommend this business! A+++++ Service! Also forgot to add that Demi is by far the best customer service lady ever! She made it fun just being there. Total keeper!

Demi was very knowledgeable and very helpful.

I spoke to an employee named Demi. She was very knowledgeable about the storage units. She was extremely friendly. Doreen Robinson

I went to an auction on June 27 2018. here I won a unit after that the last owner went in and asked for my phone number. and they gave it to that person and that person called me and left a message on my voicemail. I went in and asked them why they did this they said that's how they do business. so much for the privacy act. here I have to wonder how many other people's phone numbers have they given out. plus the owner isn't that friendly and I've been to a lot of other places this was one of the dirtiest ones.

If you do rent from here be aware they dont prorate even one day after the end of month. You also have to make sure you out before they close or they charge you a full amount. This place is also not secure the gate has been broken for a while now will not use this service from them again should have kept my stuff and life storage down the road in londonderry.

I come to public storage and talked to Bill Manning who was really knowledgeable in the ins and outs of storing things publicly which he insisted I call "Storagenomics" A very good experience I'll be sure to return next time I need to store things publicly

Demi was great! Offered to stay late to meet with me when my work wouldn't allow me to leave early. Had all paperwork ready to go and was very informative. The entire process was very speedy and helped me get on to other tasks of the day. The unit was very spacious and clean as well. Just what we'll need.

Great customer service! Demi was friendly and helpful.

Demi was very professional and a blast to deal with, I wish more customer facing employees were like her. She is defiantly a keeper

Super helpful and great service!

Bill and Demi were wonderful people. They were very helpful and informative about what they had offer and answered a lot of my questions. Outstanding customer service and I definitely recommend this location to my friends.

Demi gave me a great experience and help out a lot

The manager there was nice enough. He was on the phone with a customer and you could hear in his voice that he was annoyed. He got off and said, "She's been a f---ing pain in my ass all day." He also swore some more while describing the unit to us. After showing the unit, we agreed to take it. He rushed us through the paperwork, reciting his entire spiel as if he were reading from a script. I understand he's probably said it a thousand times, but he could have slowed down and actually sound like he cared. Also, the advertised price was not the price we paid. There are all sorts of fees that bumps up the monthly price by about $25. There was a one time charge of $25 just for the lock and we weren't allowed to use our own. Just advertise the full price! He also said w need to get "premium insurance" for the unit. We asked and he said it was necessary. Really? I Get that we might need insurance, but the premium? If there's a premium, there must be a "basic." Why can't we use that for less a month? We had even called ahead of time and he didn't mention any other fees... We ended up using them only because we had a truckload of stuff with us, but I wouldn't go back again. After signing the agreement, he made is rate his place on Google while he watched! He asked me to do it, so I figured I'd do it later when I got home, but he stood there and said for me to take out my phone and then tell him when I was done so he could read it while I was there. Totally unprofessional. I'm sure a lot of these reviews are skewed towards the positive side since he watches you like a hawk while you write it and reads it before you leave. I would steer clear.

Sevice was good Demi was very pleasant and helpful..

I stopped by the Manchester location to do some pricing & check the place out. I was helped by a very friendly & knowledgeable employee named Bill. I appreciate the help & upbeat, friendly service!!

I am new to the storage unit world and did some shopping around so I was better educated on the offerings out there. I called and spoke with Demi at Public Storage in Manchester and was very pleased with her friendliness and attention to detail. She explained everything required and answered any questions I had very thoroughly. Since my call things have changed and I am no longer in need of a storage unit. However, if I do need one in the future, I will definitely choose to do business with Public Storage in Manchester based on the customer service experience Demi provides!! She is a wonderful impression for the business!!

This place is beyond awful, please find anywhere else to rent a storage unit. Beyond awful.

I had been researching storage units in the area and happened to drive past the Public Storage on S Willow. A woman named Demi helped me, explaining different options and sizes. I almost went with Blue Bird, but I'm glad I changed my mind! Everyone has been very helpful.

I recently got a unit and have been very happy. The customer service is much better than other storage places we've gone through. Demi is always there when we come in and she is always so friendly and helpful!

This review is based on my experience going through the process of starting a rental at Public Storage. Customer service is great! Demi was friendly and answered all my questions.

I went to the Manchester location and was helped by a very friendly employee Demi. I felt comfortable leaving my belongings there.

Demi at the Manchester public storage has been the most helpful out of anyone there I have spoken to. I’ve been looking for a unit and Demi was super informative and offered more assistance then any other place I have called. She was amazing and now thanks to her I have found where I will be renting a unit!

I went to the Manchester Public Storage and was helped by a woman named Demi she was very helpful and pleasant.

Very nice lady helped us out, and made the process very easy understandable!

Very friendly and great customer service! Funny personality

Service was good. Insurance was provided and able to move in same day. Storage space was enough for personal belongings.

Brian was fantastic and very accommodating to work with! Highly recommended!

How much for a smaller unit

Very professional, very great customer service, thanks to Brian Nicole for the quick and reliable service.

The lady who checked us on was very helpful. The process was fast and easy!

Quick and easy access to the units! Excellent customer service, Brian was very courteous and helpful! Highly recommended!!👍👍

What time does the gate open in the am

Mr Bryan is a very professional man you guys need more people like him.

Brian was excellent, super speedy and professional.

Very good service! Brian was very helpful!

Great service, nice area answered all my questions I need. :)

Check in and sign up was easy

As soon as i got in, I knew I would regret this. It's all outdoor and right next to some woods. It's very far out of town and difficult to access. Not to mention, you have to make an insane u turn in a three way junction with active traffic. The clerk that opened the account was OK and helpful. However the light was out and the storage i later discovered was not as clean as it could be, but i didn't have time to get a new one. The clerk when i was emptying out was rude and not in any clear uniform, altho it was dark. He did change the light however when i mentioned. He didn't explain clearly about how to close the account. On that note, after six months, the rent went up, which is one reason i left. A lot of my stuff was dusty and had dead bugs and spider webs and insect poop if not rat poop. I would never use this public storage again. I think there's a better place on the west side in the mills that's cheaper, 24 access and inside. Oh yea, this dump also closes the gate at 9 even if you have an access code.

Great customer service!

Brian was pleasant and very helpful!!! Exceptional experience!!!!

Quick and easy set up. Awesome rates . Friendly service!! Definitely recommend.

Employees were extremely rude and unhelpful. My stuff got eaten by mice and was water damaged. They didn't have any comments about that.

Great place, great people

Great costumer service units clean

This place is clean and the staff is very friendly. Easy access to your storage too.

Quick and convienent. The manager helped out with everything and got the process over quickly and painlessly. Highly recommended.

The staff were Very courteous and very accommodating to what I needed. I showed up too early for my appointment but she took care of me anyway and was very professional. Thank you

Super easy process from start to finish - the units are clean and affordable and the check in service was thorough and friendly! Thanks!

It was a great and personal experience. The representative was informative and respectful. We use them every summer.

Brian was super helpful and informative

Great customer service, friendly and easy to deal with.

Great service at public storage of manchester. Very easy sign up process

Great place had exactly the size I needed and very reasonable price $1 for the month can't beat that

Really quick and really easy. Nicole was helpful. Cheapest storage units around. Convenient location and easy to get to.

Quick easy affordable and friendly staff

Very direct and informative great service

Brian at the Manchester location went above and beyond to fix a discrepancy with a computer glich when I signed up for a unit. Was very friendly and helpful and in a nice timely manner. Thanks

Friendly and helpful staff made it an easy experience.

Great service nice and fast setup.

I showed up to the office without a reservation and despite the fact that Brian was so busy with other customers, he was able to assist my company with the storage unit rental. They do a great job.

This was the absolute most miserable experience I ever had. This was the first time I ever used a Storage unit. The guy behind the counter was Rude, Tried to speak down to me, and treated me like a child. The rates have been constantly going up.... Then to top it all off, 3 cash payments were never recorded or "we didn't record them" and they "inventoried" my unit. What that apparently meant was we will cut your lock, break your foot board and dresser drawer, then we will take half your stuff. I took photo's and they said.... "There is nothing we can do for you" even though their policy is to involve police so I could make a claim. It was not allowed to happen. This business is unprofessional and worst, treated me like I was some sort of idiot. I am reporting this as much as possible

I liked the way the storage. Mariela was/ is a great person she has a great sense of humor. She explain about the insurance and gave me a good deal. I'm really happy about coming here for a self storage.

Got an awesome online promotion for a place to store my car. The whole process was fast and easy and Mariela was amazing, helpful, and super nice! Will definitely recommend to friends.

I recently went online to find the closest Public Storage facility next to me.Once I arrived @ the S.Willow St. location I was greeted with a huge smile and "Hello" how can I help you today,after giving Mariela my information she then explained to me my options and size of unit I would need as well as walking me to unit so that I could actually see the layout,on the walk over she was answering questions that I was planning on asking before I even had a chance to ask ! She was a great help to me and should be a reflection on what every employee should be like. I will return in the future and tell ALL my friends,family,and even strangers that if they ever need to rent a storage unit in the future to go see MARIELA...... Stephen Cavanaugh (A very satisfied customer)

I came to make a payment and Mariela was so kind to go back into the office and take the payment last minute because I explained I really needed to access my company items for an event. Everytime I come to this office she receives me with a nice warm smile! I would be moving into a new place soon but I would highly recommend Public storage to everyone. My experience here has been amazing! Mariela is top of the line! Thank you 😊

I had the best experience very with Mariela today! Her costumer service is Phenomenal. They also have great promotionals going on. Thanks Public Storage for making my life easier and less stressful...and for being a great listener!!

This place has great rates. I went to move in and I was greeted by wonderful Mariela at the front. I was early for my appointment and she still made time to take me right away. Very knowledgeable and helpful. Definitely a keeper.

I have no words that could truly express how amazing Mariela is and how hard she works and how good she makes Public Storage look. I had my storage unit for nine years. All I can say is, God has placed here in that location in Manchester, New Hampshire. Nine grueling years that i made that payment every month, despite numerous tragedies and things that happened...I made it every month b/c of the beloved pictures and writings in there. Nobody ever misses their furniture or old mildewy clothes. But it was the pictures that were are worth more than a million dollars to me. The only thing worth more than a million dollars to me are great and truly compassionate service. Mariela embodies that through who she is and the service she provides. And it was not just me that she provides the amazing service to; It is EVERYONE that walks through the door. She is worlds apart from the service just a few years ago. This review is long overdue; and for that I am sorry. I just want to let Mariela know that if it was not for her and her help while I was going through my unit and letting me use the restroom to wash my hands and being so kind to those coming in to help me, I would not have made it. Mariela is truly loving and sweet and is the consummate people person. She is amazing and I am a better person for having met her. I saw how she treated prospective and new customers and she had the same compassionate service and care with all of them. Public Storage CORPORATE: PLEASE REWARD HER. TO ALL MANAGERS, DISTRICT, REGIONAL AND BEYOND...PLEASE REWARD HER. She truly loves people, truly loves her job and Public Storage and I am truly lucky to have met her and crossed paths with her. Mariela, thanks for being there that week for me so I could get a task done that I finally had the money to go and do...flying out from the Northwest to go out to FINALLY go through my storage unit. Love to you and all that you do!!!, Love and Peace, Rebekah

Mariela is am amazing person very friendly and helped me and my husband out.. Would definitely recommend this place to everyone..

I came last minute to make a reservation and even tough I came close to closing time, Mariela received me with a warm smile and found me the right storage space for a great price. I could not be more satisfy with the customer service provided by Mariela and I love the fact that I was given a half off discount for the first months rebt. Thank you Public Storage and thanks Mariela! ☺

Joe is AMAZING! It was the easieast and most afgordable as well convenient storage I have ever used!

The person is so nice good prices and the storage are nice and clean I liked it Mariela was very helpful

Mariela Helped me with all my questions and concerns. Wonderful customer service and great attitude!! The storage was exactly what we were looking.

I came in to public storage , being my first time at renting at public storage . I never have rented a space before and Nicole made this such easy and comfortable experience about.my lease and the renting process . Nicole and Mariela provided exceptional customer service and I could not be more satisfied with my space rate and facility I would highly recommend this storage . Thank you beautiful ladies :)

I shopped all around town for a storage unit and am sooo happy I ended my search here, Joe went above and beyond to assist me with the situation I was in ...and his coworker Mariela was also a huge help ...they have the best attitudes and great personalities. Public Storage should be proud to have a team like this one ...I will recommend this Public Storage location to anyone! Thank you again Joe & Mariela !

Both Joe and Mariela were so helpful and kind, they had the greatest attitudes and made this a great experience. Would recommend this storage pace to anyone! Thanks guys!

Great service. Mariela and Joe are the best worth their service. Plenty of space and options to choose from

Great service from Mariela. Prices are very good aswell with easy access.

Mariela was a fantastic help. I moved in recently to this unit and i am very pleased with the customer care and my space.

Mariela was very pleasant and helpful, She took her time to Explained and make sure I understood everything I was signing, even though I was late and it was closing time Great Thank so much for wonderful service

I had a fantastic experience thanks to a relief manager, Mariela! She was not only helpful, but extremely kind and understanding. Very satisfied with my experience and looking forward to my experiences in the future!

I am new to the state of New Hampshire where i met the Relief Manager Mariela Reynoso. She was very professional and patient. Excellent customer service skills and I would highly recommend this location to anyone who needs a storage unit!

Great place. Staff member named Julie did a fantastic job and helped answer all my questions and concerns.

Julie was awesome! It was her first day on the job and she was like an old Pro. She made me feel comfortable about the contract I was signing and held my hand the whole time until I felt like I could do it on my own. She even offered to help me move my stuff but for liability issues she wasn't allowed to. She legitimately looked disappointed. Public Storage Forever!!

Joe helped me get In the unit i need! Great customer service! Deffinetly recommend this place.

Excellent service !!!!!!!!!!!!!!!!! Jill/Joe went above and beyond to help me out !!! A great team !

While I already had a unit I came in to look at a second and the staff on hand, Joe and Christine, were amazing! Very happy and helpful, I am glad to have a unit here!

Jillian took the stress right out of this experience. I was hoping I wasn't walking into a storage nightmare and my reservation (which was easy) went smooth and I left feeling that my property would be secure. I have already spread the word for anyone looking to go to Public Storage on S Willow!!!!!

Excellent customer service! Very personable staff! Affordable rates. Only downside is the broken property gate. Would definitely recommend and use again!

I don't storage often. But when I do, I public storage!!! Really though. I had a great experience and then the employees were the best and the nicest!!

A+++++ ,very solid

Jill and Candace made it easy and seemed like doing business for them was enjoyable.

The property is super clean and Jillian and bob are so funny and kind

Great, helpful staff and well run facility. Very clean. Big plus is proximity to south side of Manchester and major highways. Received a discount on first month, discounts vary so ask if one is applicable and how much. One of best storage facilities we've used.

while I did not end up renting a unit here a young woman named Jill was very courteous and helpful in showing me around.

Very helpful and nice.

I needed to store some items that are very precious to me. The young lady (Jillian?) was very helpful and was happy to walk me through a unit to assure me how safe it would be. Very pleased.

Eric was a great help and knows his job very well. I would recommend this storage company to many of my family, friends and coworkers. Eric if you can see this thanks perfect fit for my storage needs.

Wendy was great very helpful!

Good storage wish they told me about the insurance before i came in but overall good place

Awesome service from candice. Helpful with keeping things tidy.

Stop by today to possibly rent a second unit. Spoke with Linda and Mosey and they were so pleasant and very informative. I recommend this facility to anyone that needs storage!!

Great customer service! All smiles. Friendly bubbly staff. Linda and Candice were great! Very clean!!

Candice and Linda did a great job helping me when I found that my things would not fit through the door to the unit I had initially booked and they saved me money!!!!!

Miesha and mayra the help was excellent

Very exceptional

This place is the place to go they are nice anf your stuff is safe.

Great property and helpful staff. Would recommend renting here every time.

I had the pleasure of dealing with Wendy, she was great, made things quick and easy, very nice and professional!!

I find this facility is an excellent place to store your extra stuff at the right price. It's also convenient with access seven days per week even when the office is closed.

Wendy was great through the whole process. Very helpful and I recommend this location very highly.

just got a storage unit yesterday love the $1 dollar special... very spacious and roomy friendly staff I highly recommend using them for your storage needs

I had a wonderful experience with the staff at public storage manchester location, the staff were friendly and very thorough with explaining every aspect and option available thank you

The two people I met were very nice. The storage unit I have to say was dirty and very unkempt. But it is a need until I find an indoor storage.

Very polite and helpful and nice clean facilities.

Excellent,

Very friendly employee's great attention to detail awesome experience every time I come in to pay my rent :-):-):-):-):-)

As a repeat customer for some years now, I can't speak highly enough of Public Storage at 2028 S. Willow. When I first looked for a large unit in the Manchester area, I price shopped everywhere; after my first experience with them, I never looked again. The real key for me has been the staff. The Manager Wendy, as well as Eric, both have gone above & beyond repeatedly. From help in sub-zero weather to assisting me manage units when I'm out of State (I'm often working in IL), they have always gone the extra mile. They truly EARN repeat business with hard work & good customer focus.

Lowest rate in town. Storage unit was very clean. The staff was very friendly and professional. A personal shout out to Wendy who made the process of leasing the unit very smooth and easy. Two thumbs up!!!!!

Very friendly and easy to work with :). I would definitely reccomend.

Wendy was great had a fast quick experience was very pleased with the storage

Awesome service every time! I would recommend to everyone i know

Wendy is an awesome employee and was very helpful.

very good service

Everythings great have no complaints, wendy is very professional

Amazing

Friendly staff, nice facilities. Some dilikes, it will serve its purpose. Not sure that I would use you again or refer anyone to you.

Both people in the office were super helpful and friendly. The gentleman was nice enough to answer all my questions (and I have A LOT) with a smile on his face. I enjoyed my experience here and would suggest it a million times to others.

Great site- well maintained, very helpful in the office. Thanks, Wendy!

Wendy and Eric are the best. Super helpful, informative, and knowledgeable, and I've never had a problem accessing my unit, even during big storms!

My sister and I rented a unit at this property and dealt with Wendy & Eric.They were very helpful during our rental They made sure that we were in a unit that was right for our needs and took the time to show us different units.The property was well kept even during the snow storms. Definitely would rent there again in the future.

Wendy, the onsite manager, and the rest of the staff are courteous, helpful, and keep the site clean and well-managed. I recommend this facility without reservation and encourage new renters to get to know the staff. Even after heavy snowstorms, they quickly remove the snow and make the units accessible.

Very friendly, efficient staff. Never once had a problem!

MOVE IN WAS QUICK AND EASY. VERY FRIENDLY MANAGER. BEST RATES AROUND.

The onsite Manager was very friendly, her name is Wendy I believe. She was very helpful.