Miss Jackie was so pleasant, helpful and diligent! She made my reservation quickly and smoothly!
I met Jackie for the first time, and she is the kindest and genuine person I met. She Rocks 😃
Jackie was very helpful to get a storage space!
JAIRO WAS AMAZING THANK YOU FOR BEING SO HELPFUL!!!!!
The people there are friendly and kind and helpful
I called in and spoke with the Property Manager, Jackie. She was able to resolve my concern quickly and in a way that was fair to me and Public Storage. Thanks, Jackie!
I love the self serve kiosk the staff was very friendly A+
Tina at the kiosk was delightful to work with! She was informative, kind, helpful and answered all of our questions!
I payed for an RV parking over the phone at this place. When I got there the parking spot was beside a dumpster and there was broken glass all over the pavement where my spot was. I tried to call several times and could not reach anyone. I left multiple messages and not one call back. I will be calling again on Saturday to either get a different spot or my money refunded.
Where I first moved all my stuff into my storage unit in December everything went well, and I was happy. I didn't go by unit after that until I moved out last Saturday. When I arrived a couple days prior to moving out to start getting small stuff I was greeted with a different lock on my unit that my keys didn't fit, and didn't realize that location went completely virtual. I walk into the lobby area and talk with someone through a dang screen and this lady promises me that someone will meet me the next morning at 9:30 so I can gain accesss to my unit that never happens.The lady never notifies anyone so I get there the next morning with my moving company and still can't get in. Had to go across town to Silas Creek location and have someone come back to let me in my unit. Nobody calls you back EVER.Very disappointed 😞. Wouldn't recommend to anyone.
I rented this place online 8/20/23. When I inquired about this place, the property Manger called me back quickly and was so willing to help. After I rented the space, no one has called me back!!! I put in a ticket on 8/23 because my unit would not lock but as of today, there is still no resolution. I have called about 10 times and each time they put in a ticket to have someone call me back but no one does. At this point, I just want a refund but I can't even get that!!!!! PLEASE DO NOT RENT FROM THEM!!!! YOU WILL BE DISAPPOINTED IF YOUR UNIT DOES NOT LOCK OR IF YOU NEED SOMETHING!!!!
The absolute worst company to get a storage unit from do not recommend! Have been trying to get in touch with other someone since Monday, property manager doesn’t return calls/messages, nor does anyone show up if you make an appointment.
The place is very clean! I have not had my unit for very long but I have no complaints
I'm on the 3rd floor, the halls are well lit
JAIRO was awesome and extremely helpful. Might try to hire him!!!!!
Jairo was a very good help in getting me all set for my storage unit at the Country Club location, from the Silas Creek location!
Apparently the office moved and did not bother to notify the current tenants. I drove an hour from Charlotte to come and put some things in my storage unit and to my surprise there's no longer anyone on site to assist the customers. I have a different lock on my unit with no key to even get in my unit. Now I have to drive all the way over town to try to contact someone to come and let me in my unit. If you're looking for a storage storage unit with on-site help, don't waste your time. There is no longer on-site assistance. Notifying the tenants of your current move would have been helpful.
Jackie is seriously amazing! She was willing to work with me and my PODS that were being delivered, which I know can be tricky! She really goes out of her way to make things easy while being super friendly and accommodating!
Pep this Y'all, Public Storage on Country Club Road is the place to be. Jackie is very friendly, professional and knowledgeable. She showed me several storage units and I was able to purchase what I needed at a reasonable price. Thanks Jackie!
Jackie went above and beyond with her customer service. I wish I could give her 6 stars.
Jackie goes above and beyond to help satisfy your needs. Great customer service. Love her.
Jackie, at this Public storage was exceptional! Taking the time to show me the available units fitting my needs. Jackie spent extra time helping complete a seamless rental. Quality service , thank you Jackie!
Jackie was the best!! She helped me find what I needed. Best ever! She will be the only one that i will let help me next time. Thank you Jackie for listening to what I needed and finding me the storage size I needed. I know my stuff will be safe.
Jackie has done a phenomenal job with our storage unit and helped us out alot since it was a rough first day on our previous unit
I had a very pleasant experience renting my first storage space. The service representative was very kind and informative. The climate controlled storage area is very clean and secure.
Jackie is the best! She went out of her way to help me -- even called me when the perfect-sized space became available. Outstanding service, and she's really just the nicest person. If you need storage space, don't hesitate, Jackie will take care of you!
Jackie was amazing! Couldn’t have asked for a better experience!
Jackie went above and beyond to help me find my storage place! She was so patient with me and made the process smooth! Thank you Jackie!
Jackie is an awesome and sweet lady to work with.
Jackie was so friendly and helpful. Thank you for your great customer service!
Jackie was fantastic to work with. Very personable and knowledgeable. Highly recommend this storage facility!
Jackie helped me out today with finding the best fit unit for my family and I and she was absolutely amazing!! 10 stars!
Jackie was really kind and helpful
Jackie was so helpful to us this week! Thank you for the kindness and guidance.
Jackie was very polite and extremely professional! She is an asset to the company!
Clean units and the property feels secure. And the staff is VERY welcoming, helpful, and friendly!
Jackie is awesome, and was very helpful !
Lisa is kind professional and understanding. Great customer service!!
Lisa was the most helpful customer service representative I’ve had the pleasure of speaking with. Answered all my questions and made me feel at ease for renting there!! Thanks Lisa
Jackie was very helpful and friendly! Will definitely recommend!
Jackie was alot of help to me & I enjoy that smile everytime I've talked to her. Also she's always very informative.
I have dealt with public storage in the past and have had pretty good experiences but I recently am glad I met Jackie which was professional and very helpful I think more of your employees should follow her lead
Thank you for the excellent service and accommodating my situation. And you have fantastic clean bathrooms! 😊
I had the pleasure working with Ms. Jackie on country club road she was a delight to work with.
Quick and excellent service by Jackie
very clean and front desk was very respectful and sweet
Jackie hall was super helpful and informative
Ms Rebekah was very helpful and very nice lady she love to help people I'll give her a 5 star for public storage.
Rebecca was very kind and helpful in resolving my issue, thank you.
Rebekkah was so helpful in assisting us. This is our first time in renting a storage unit and she was so patient in explaining how the process works. Once we have spoken with her, we knew that this is the person/company we would like to do business with.
contacted Public Storage and was provided top notch quality service. All questions were answered and was treated as if I was already a customer.
Jackie sold me on Public Storage. Ask for Jackie...excellent service
Rebekah and Jackie were great. Arrived in the last 15 minutes of them being opened and they still helped me out and fed me the information I needed on getting a great storage unit.
Would highly recommend this location because of the personal attention and assistance you receive from Rebekah. Well maintained and excellent service.
UPDATE ONE YEAR LATER:
THEY ARE HORRIBLE HERE!!!!
I had 2 units for almost a year. Pandemic hit, finances changed, so I combined as much as I could into my larger unit and closed the smaller one. The very next month my rent increased by $28! This is the 3rd increase since I've had my unit! What started out at $126/month us now $174/ month! I am giving my belongings to the rescue mission, and looking for a smaller unit for mandatory keeps. I'm moving my stuff out of here as soon as I can, money- hungry leeches!!! DONT RENT FROM HERE!! THANKS FOR GETTING BACK TO ME REBEKAH!!
UPDATE: RENT GOING UP TO $237 MARCH 2022! I'M OUT!!
We had actually decided on another location when the property manager Rebekah changed our minds. Personalized service is her specialty and you know when you rent that she cares about your unit. She checks in with new renters, gives a great comprehensive tour, and is very patient with questions. If she ever left this location to work at another facility, our business would follow.
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The property manager is amazing. Rebecca anticipated and addressed every single question I had. Super friendly and straight up fun to work with.
I would like to leave a million star review for Rebecca, the property manager. I first rented the unit a few months ago and have had nothing but positive experiences from the very start. This Public Storage was the last location on my list of possible choices with one clear leader even though family members are long time unit holders. Upon meeting Rebecca however, I was instantly reassured of the quality of the service to be provided and the amount of genuine care she would take in my unit. She consistently goes above and beyond for her customers and her genuine interest in their happiness is obvious. I want to be perfectly clear: I did not give my business to Public Storage, I gave my business to Rebecca. There is no amount of emphasis too great I can place on that. Frankly, she should be consulted heavily by corporate on how to train all of their property managers, not just new hires. Her knowledge and business practices would be of great value to any company and Public Storage is lucky to employ her.
Rebekah helped me rent my unit and was such a pleasure to work with. She was very accommodating with my appointment time and went above and beyond to make sure my needs were met. It was wonderful working with her!