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Public Storage Self-Storage Units at 2224 Union Road, Gastonia, NC
Address
2224 Union Road
Gastonia,
NC
28054
24/7 Access Available
Property Open
Mon-Sun 6:00 AM - 10:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
24/7 Access Available
(24/7 access available)
Property Open
Mon-Sun 6:00 AM - 10:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
24/7 Access Available
(24/7 access available)
-
Unit Size5'x10'Online price$ 30/mo
Unit Size5'x10'Online only price$ 30/mo
Size guideSmall 5' x 10'- Ground Floor
- Climate Controlled
- Inside Unit, Rollup Door
WEB ONLY OFFERMonth 1Halloween Sale$60 $ 30 /moMonth 2$60 $30/moMonthly Rent$60 $30/moMonths 5-12In-Store Rent$60/mo+ one-time $29 admin fee -
Unit Size10'x20'Online price$ 104/mo
Unit Size10'x20'Online only price$ 104/mo
Size guideLarge 10' x 20'- Outside Unit, Bay Door
- Enclosed
- Drive up access
WEB ONLY OFFERMonth 1Halloween Sale$208 $ 104 /moMonth 2$208 $104/moMonthly Rent$208 $104/moMonths 5-12In-Store Rent$208/mo+ one-time $29 admin fee -
Unit Size10'x20'Online price$ 108/mo
Unit Size10'x20'Online only price$ 108/mo
Size guideLarge 10' x 20'- Outside Unit, Rollup Door
- Enclosed
- Drive up access
- Vehicle Parking
WEB ONLY OFFERMonth 1Halloween Sale$216 $ 108 /moMonth 2$216 $108/moMonthly Rent$216 $108/moMonths 5-12In-Store Rent$216/mo+ one-time $29 admin fee -
Unit Size12'x25'Online price$ 117/mo
Unit Size12'x25'Online only price$ 117/mo
Parking 12' x 25'- Outside Unit
- Drive up access
WEB ONLY OFFERMonth 22nd Month Free$117 $ 0Month 2$117 $0/moMonthly Rent$156 $117/moMonths 5-12In-Store Rent$156/mo+ one-time $29 admin fee -
Unit Size10'x30'Online price$ 118/mo
Unit Size10'x30'Online only price$ 118/mo
Large 10' x 30'- Outside Unit, Bay Door
- Enclosed
- Drive up access
WEB ONLY OFFERMonth 1Halloween Sale$236 $ 118 /moMonth 2$236 $118/moMonthly Rent$236 $118/moMonths 5-12In-Store Rent$236/mo+ one-time $29 admin fee -
Unit Size20'x30'Online price$ 346/mo
Unit Size20'x30'Online only price$ 346/mo
Large 20' x 30'- Outside Unit, Bay Door
- Enclosed
- Drive up access
WEB ONLY OFFERMonth 22nd Month Free$346 $ 0Month 2$346 $0/moMonthly Rent$461 $346/moMonths 5-12In-Store Rent$461/mo+ one-time $29 admin fee
Gastonia Storage Units Near York Road
Public Storage in Gastonia features a wide range of self storage rentals, big and small.
Located on the southeast corner of Union Road and Hudson Boulevard, this property is just a couple of miles from U.S. Route 321 or U.S. Route 74.
The choice of indoor storage units, outdoor storage units and climate controlled storage units gives customers plenty of cheap storage rental options, while rental parking spaces for car storage, truck storage, boat storage and RV storage provide even more options.
Use a 5x10 storage unit to keep golf clubs out of the garage and easily accessible for trips out to Catawba Creek Golf Course year-round.
Businesses near Eastridge Mall can use a 10x20 storage unit to keep extra supplies, extra desks, chairs and inventory nearby, while families around Ashbrook High School can utilize a larger 10x30 storage unit when the time comes to pack up the whole house before a major remodel.
The gated storage area features key-code access and the property manager lives on site for additional peace of mind.
What began in the 1870s with roughly 200 people as a small train depot has blossomed into one of North Carolina's largest cities complete with great residents, great schools and plenty of recreation and entertainment options. As Gastonia continues to evolve, Public Storage will be there every step of the way with cheap storage units and great customer service to help handle the community's storage space needs.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Hours
Rental Support
Monday
8:00 AM – 1:00 AM
Tuesday
8:00 AM – 1:00 AM
Wednesday
8:00 AM – 1:00 AM
Thursday
8:00 AM – 1:00 AM
Friday
8:00 AM – 1:00 AM
Saturday
8:00 AM – 1:00 AM
Sunday
8:00 AM – 1:00 AM
Access Hours
Monday
6:00 AM – 10:00 PM
Tuesday
6:00 AM – 10:00 PM
Wednesday
6:00 AM – 10:00 PM
Thursday
6:00 AM – 10:00 PM
Friday
6:00 AM – 10:00 PM
Saturday
6:00 AM – 10:00 PM
Sunday
6:00 AM – 10:00 PM
Office Hours
Monday
6:00 AM – 10:00 PM
Tuesday
6:00 AM – 10:00 PM
Wednesday
6:00 AM – 10:00 PM
Thursday
6:00 AM – 10:00 PM
Friday
6:00 AM – 10:00 PM
Saturday
6:00 AM – 10:00 PM
Sunday
6:00 AM – 10:00 PM
Explore our Gastonia, NC Storage Units at Union Road
Self Storage FAQs
Self-storage prices vary by location, unit size, features, and availability. Smaller units typically cost less than larger ones, and indoor and climate-controlled units may be priced differently than standard units. Public Storage offers month-to-month rentals, so you only pay for the time you need.
Specials vary by location and unit type, so checking current rates and promotions in your area is the best way to find the most up-to-date offers.
Start by taking inventory of what you plan to store and how often you'll need to access it. A small 5x5 unit often fits boxes or small household items, while medium sizes like 10x10 work well for multiple rooms' worth of belongings. Larger units, such as 10x20 or 10x30, are designed for bigger items or business needs.
Indoor Storage Units: Located inside a building with hallway access.
Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.
Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.
Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.
RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.
Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.
Features and availability vary by facility.
Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.
Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.
Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.
RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.
Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.
Features and availability vary by facility.
Climate-controlled storage helps maintain more consistent temperature and humidity levels inside the unit. It's commonly used for items like books, fabrics, electronics, or other belongings that can react to extreme heat, cold, or humidity. Climate-controlled storage is available at many—but not all—locations, so availability depends on the facility.
Drive-up access refers to a ground-level storage unit that you can pull your vehicle right up to. This makes loading and unloading quicker because you don't need to use hallways, elevators, or stairs. It's often chosen for storing larger items or boxes you'll want to move in and out easily.
Some storage facilities offer 24/7 access as an added feature, while others provide extended access hours. Availability varies by property, so it's best to check your location's access hours when renting a unit.
Common security features include:
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase
Check your facility's offered features.
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase
Check your facility's offered features.
Convenience depends on your needs, but many renters prefer:
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options
Public Storage maintains facilities with routine property checks, regular cleaning of common areas, and ongoing pest-control efforts. We also provide clean, well-kept hallways and entry points, and staff monitor the property throughout the week.
Resources from the Help Center
How Self Storage Works
If you've never rented self storage before, we're here to help.
Making a Reservation
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Features & Amenities
Your storage needs are unique. Find out which features and amenities are right for you.
Moving In
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Customer Reviews
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Wonderful property! The managers working on Sunday, October 4th, were extremely helpful, friendly, and welcoming. They made sure I had everything I needed and that I was fully prepared for my storage unit. The entire process was smooth and easy. I highly recommend this property to anyone looking for a great storage facility with excellent customer service!
My days off for Mondays. For 2 months I went up there every Monday trying to find somebody but nobody was there finally this Tuesday I found an exceptional employee named Kayla that really helped me she made the experience so much better I think I will be renting from her. Make sure you see her on Union road.
Her properties are clean
Rented a unit online and checked in online (after 8pm). The lights are suppose to automatically come on when you open the hallway door (to your specific unit), it’s not working. It’s pitch black dark inside. There was/is no way to safely enter and find my unit.
Called customer care, and they truly did not care. After a while I requested a refund, he kindly obliged. Then says, “we’ll refund you everything accept the admin fee”. “Sir, there’s no light. I will not be able to find the unit to enter it”. He says, “read your terms and agreement, the admin fee is non refundable”. I was so baffled. “I paid for a service that Public Storage cannot provide, therefore all terms and agreements are null and void”. He was so quiet for so long that I had to say hello to make sure he was still there. He then says, “yeah sorry admin fees are non refundable.
Customer care (call centers) at Public Storage is a joke in its entirety. I’ve used them before and forgot how AWFUL and robotic they are. Now they’re forcing you to deal with their robots because (most) of the facilities only have kiosk. FOR NOW you speak to someone in the U.S. at the kiosk when checking in, after your initial check-in… You already know.
This is so stressful… I’m sure I’m not the only one. I see class action law suit in their future
Just a forewarning to anyone considering this place to store their things, they have increased my rate twice within a year. So expect to see your rate almost triple within the first year. And tell me how I'm about to have to pay 122 a month to someone to store things I don't even use and I'm limited on access to my own things at that. They charge you an extra fee just to have 24/7 access. I'm afraid to see what peoples rates are that have been there longer then I have. I'll be moving my things somewhere else soon.
The place is clean and Kayla in the office was helpful with getting what size unit I needed. Definitely recommend here.
I would like to give a big Thank you to Kayla working the Union Road storage, she has been very helpful in assisting me with making a payment, updating my account and by directing me to a bathroom. Thank you so much for your help.
Nice location. Kayla is great and answered all my questions and got me a unit that fits my needs. Go see Kayla for a storing services.
Ally at the front desk was very helpful she went above and beyond to help me find the right one
Terrible Customer Service, rate increase by 40.00 within a few months.
The wrong phone number was posted under this location's website. I left a message over a month ago to this random number posted online
I worked with property manager Ally and she helped me find my unit and showed amazing customer service and compassion. 10/10
Just visited this location and a kind young woman named Alyssa helped me make my decision on what I wanted in a public storage she had excellent customer service will definitely be a returning customer , someone needs to get that girl a raise she deserves it
Ally helped me rent and locate my unit on property, thank you so much for your good service!!!🥰
We’ve been with public storage since May 2025. Decided to price shop again and found a unit 10’ bigger for less than half what we are paying here, and they also don’t charge extra for 24/7 access. We moved out the first week of April and still had to pay a full months rent instead of a prorated amount like they give you when you move in. I understand it’s in their policy, but it’s still ridiculous.
I recently came here to check out some units and I found the place was extraordinarily clean and the customer service provided by Kayla was excellent! I would recommend renting a unit from here👍
I am not happy with your staff there I said last month to the property manager that that was going to be the last month and you guys tried charging my card and now your holding my things hostage and that is not ok and now you threatening to auction my stuff no you guys need to understand when a customer says the month they paid for prior was going to be there last month y'all need to honor that. Unbelievable.
Went to purchase some boxes. The property manager Kayla is great! Helped me with the sizing and how many I'll need. Also reminded me I would need tape. Will definitely be back in the future! Also very well kept and clean!👍
I’ve been with public storage for an awhile now an I can honestly say “Kayla” Is An Outstanding Sweet Charming Worker Very Polite Women 💙 Keep Up The Good Work !!
Great service and very friendly attendance
The facility is always clean, secure, and well-maintained, which shows how much care and attention the property managers put into their work. Any time I’ve needed assistance, the managers have been quick to respond and genuinely committed to making sure I’m satisfied. I would highly recommend renting from Kayla and Allie.
Great Staff, Very Friendly N Helpful 🙂
Courteous and helpful, I lost my unit lock key's and they explained the process of getting my old lock removed and helped me in a timely manner.
Ally is a good person and she have great customer service personality. I refer you to here in this location.
I am very disgusted on how you guys allow Kayla to disrespect, customers and thinking it's okay for her to threaten customers like she did with me. So I have filed a complaint against her on the Better business bureau and my attorney is aware of this situation I called and asked her why my next month rent is so how for Jan and she told me to get my stuff out very unprofessional and because she disrespected my wishes by talking to my sister without my permission I am asking for a refund and I'm asking for her termination. After I put this review about what happened she tried calling me I need a minute and I want to talk to someone above Kayla
Ally was such a great rep! She was able to show us multiple units as we were unsure how much space was needed. After showing us a few Public Storage has exactly what we needed!
Easy process, no hassle, was a quick sign up and able to move same day!
Thank you so much Ally!
Kayla & Ally were AMAZING!! I haven’t seen customer service like this in a long time.
I am a little late getting to this review but as promised, here it is. I came in one day last week and spoke to Kayla. I just want to say that I have never been greeted with a more pleasant smile. Miss Kayla answered all of my questions. I'll be moving after the new year, and can't wait to start my storage adventures with Kayla.
If I could give a 0 I would.
I had an outstanding experience with Public Storage. The facility is clean, secure, and very well-maintained. A huge shoutout to the property managers, Kayla and Lissa, who went above and beyond to help me find answers I needed about my unit. Their professionalism and friendly attitude has made my experience great.
All the employees at every location we've been too are amazing and helpful. Great customer service. The only down fall is the customer service call center never has anybody that understands what I'm talking about and I have to explain it two or three times. It's ridiculous.
Mandy Jo from the Rock hill Ebenezer rd location was filling in today and was a tremendous help! Very knowledgeable and super friendly! Everyone of staff was very pleasant and very easy to work with. Thank you guys for the smooth transaction!
Kayla and Lyssa were such a great help the other day and answered all of my questions in a very professional way. Thank you ladies.
I pay $189 for a storage unit i have called several times about this still my unit is infested with ants I asked for a free month and you people are still charging me. I am not paying until the ants are gone. I been calling for a month straight and you ppl do t even return my calls
Kayla was amazing! I couldn't get my lock unstuck and she was so helpful! Definitely recommend.
Came in the office to see Chelcie about my rates and she was very helpful and friendly.
I just rented a 20×20 unit on union rd. Gastonia from Chelcie, she's so nice and easy going she took her time to show me several units before I decided on the 20×20,I just want to thank her for her time,highly recommend, thanks Chelcie 👍👍👍👍👍
Ms. Chelcie L. Was very polite, great customer service and easy to talk to. Because of her I highly recommend that place. Thanks again Chelcie L.
I wana give checlie an big shout out for helping me an being patient an she's have an great personality ✨️ she's very nice to hve on the team.. "Go girl"!!!
Chelsie was super helpful and attentive!!
👍👍👍👍
Just stopped by to get help because I lost my key to my lock and Chelcie really helped me out. She was a very nice lady thank you
I needed help. I was a little late on a bill and Chelcie help me out. She has incredible interpersonal skills great customer service she is totally awesome I wish I could give her a $2 raise she's definitely worth it and makes people want to come back and spend their money with you thank you for everything Chelcie You are awesome and may you enjoy a 2025 year full of financial spiritual mental abundance and fortitude
Chelcie the property manager here was phenomenal with helping me complete my rental, and was very knowledgeable with the size of the units and property access. Will definitely recommend her for anyone needing to store
The three employees that I have spoken with at the Union Rd address have been amazing. Misty, who assisted me with my first unit. Brandon, who called to make sure everything was good. Chelsea, who helped with my second unit. A huge heartfelt TY to Chelsea for helping get my car unlocked through the cracked window (My two small dogs had locked themselves inside...my keys and phone were locked inside as well). Bless you Chelsea!
Went to Public Storage today to rent a unit and Chelcie was so friendly and helpful! I was in and out in under 10 minutes!
It's was an great if experience with getting help with my storage unit..Best customer service an big shout out to Chelcie she very helpful.
Kayla was very helpful
Had my storage for two years and moved out. There was a misunderstanding on the balance but spoke to Brandon and he took care of it for me. He even called me back to let me know it’s all been taken care of and I will see my account at $0. I’ve had nothing but positive experiences at both the Union and York locations. These folks work pretty hard out here. Thanks again Brandon! You rock! ⭐️⭐️⭐️⭐️⭐️
The place is clean and the customer service is top notch!
Chelcie was a great help when we were moving out of the storage unit we rented. Her customer service is above and beyond! Thank you Chelcie! 🌟🌟🌟🌟🌟
I want to thank, Chelsea and Misty for their excellent customer service! You ladies are FANTASTIC! I appreciate all of your help!!!
I got great customers service and nothing but great prices. Thank for all the help.
Good office personnel. Great customer service.
Well I'm $70 dollars in on my second month that's supposed to be free an nobody can explain why so I'm not happy very disappointed 😥
They will trick u .I never got a month free ! Plus the longer u keep the storage there they will go up
Safe and secure environment .
The service was great!
The establishment was clean and odor free!
The receptionist was polite, very helpful and was knowledgeable and answered all of my questions.
She even took me to where my storage unit was at and show me the actual unit!
Show me how/where to exit the grounds at and asked me if I had any other questions that she could help me with.
She thanked me for choosing their storage company and went back to the office.
Even the outside grounds area was clean, like no trash, paper or nothing sitting/abandon outside of a storage unit.
It was a pleasant experience!
Grateful!
I came in to look at a storage unit. Brandon was extremely helpful. The office was clean and welcoming. I recommend this facility to anyone in need of storage space.
Kayla is awesome glad we rented a unit from her today
Amazing service
Excellent Customer Service, The Lady(Can’t Recall Name) Is Very Kind And One To Have A Good Laugh With. Thank You For The Best Customer Service
Back to 1 star. My issue was that they were charging me nearly $200 for a small 5x15 space. They raised my rent $50 every few months. When I told them I could no longer afford it, I got a call saying they would decrease my rent back down to what it was what I could afford. The 1st of the month comes and it’s still $200. I called again telling them that my rent was supposed to be decreased and was told that I would need to pay the $200 in order for my rent to go back down. I told them I wasn't doing that since they promised me a rent decrease. They said they would call me back about the situation but it’s been over a week and haven’t heard a word. They are a bunch of liars to get you to stay to pay their ridiculous rental price!! If i knew they were going to pull this garbage, i would have sticked to my plan to move out before the 1st. DO NOT RENT HERE!!
Great location, SUPER clean, dry units, good pricing.
Kayla at Union Road location is the best!
Kayla in the front office was so amazing. Very professional absolutely outstanding customer service. Definitely glad I have become a customer.
Vicky was amazing!!! She was prompt, knowledgeable & very helpful. Definitely would recommend this location to anyone who needs a storage unit. Prices are great & the property is well kept. My unit was clean & easy to access. Vicky had a smile on her face the entire time & also refunded my $ for a lock, when i told her did have my own lock to use instead. Thanks again Vicky!!! You made a long,hectic day easier to bare!
Sherri was very helpful and understanding.
When you just need a storage go see Sherri and Samantha. They are most helpful. Your visit will be quick and easy. They made a property map all on their own and I think that is just wonderful and enhances the customer experience. Thank you Sherri and Samantha😊
Sherri and Samantha were very helpful and friendly. Doing business with them is a pleasure and super fast! They helped us down size today and made the process a breeze! Thank y’all so much!!
Samantha was so helpful , had patience and answered every single question I had . She cared about me like family.
Honestly had a singularly great experience. I was trying to access the unit and had lost the key so Sherri and Sammantha at the front desk were just the kindest people you’d want to run into. Told me exactly everything I needed to hear and were wonderful. Recommended!
I was nervous renting my first storage unit, and Sherri and Sammantha in the office were amazing!! They helped me figure out exactly what I needed and answered all my questions. I highly recommend this location!
The worst service ever . . Lot of money the worst storage . Nusty
After DAYS and wasting time of going around and around online trying to reserve a storage unit; I was Blessed to have the opportunity to meet FACE to FACE with Sherri and Sammantha at the facility on Union Rd in Gastonia, NC. I knew immediately, I was in the best hands no more frustrations trying to book online. I trust Public Storage is aware of the invaluable asset they have in Sherri and Sammantha!! These kind, caring, knowlegeable, and professional ladies are an breath of fresh air in the times we are living in!!! They were very busy when I walked in the door but dropped everything to service my needs.I toured to unit, finished all paperwork, booked my unit and on my way in less that 25 minutes.. Thank you ladies 😁 HaPPy Customer
Paula Houser
The Best service at public storage clean, friendly, courteous and Laura and Camero was awesome.
She was very very nice and respectful! She was patient with me and my situation, handling it quickly with no problems! Answered all the questions I had with no problem. From the phone conversation to in person she was very sweet, I definitely recommend this location to any and everyone!!!!!!!!
Sherri was very pleasant, helpful & extremely! Highly recommended !
They're the worst storage unit company I've ever used. One that topped it all for me was the fact that while it was winter & cold outside 19° my wife's battery died on her while unloading the vehicle they have a rule that makes it so you can't enter the facility after 9 PM, I made it to help her around 20-30 minutes prior we had to wait on the tow truck to help us it passed 9 & the 24hr number we contacted told us it'd be fine just call back & they'd allow the tow truck to enter & help us out. Once the tow truck came it was a few minutes after 9 PM & they wouldn't let them in to help when called back. The lady was very rude & told us we would be stuck until the next business day which was absurd (they hung up on us multiple times and were very rude while it was too bad and our problem) I have a medical condition that requires medication & during this time they were provided with every bit of this information & still didn't care. We had to contact 911 for assistance "due to the medical condition & being so cold we had concerns about getting hypothermia. We told them this was a matter of life safety and she still hung up on us. The fire/rescue were dispatched to our location after 1hr 45mins & we finally reached someone who wasn't a hateful person & said they're not sure why the previous lady wouldn't have just opened the gate to allow help or simply let us out. More details of other incidents have been documented & will be updated on this review after everything is addressed properly. Wouldn't recommend this location to anyone. ☆1 is only because Google won't allow negative ☆on here.
Customer service is decent but I do feel I was being overcharged for my $387 a month
Very friendly service clean environment, clean surroundings, very helpful. Everybody couldn’t ask for anything more. The manager was very nice encouraging smile on her face as my wife said a very beautiful lady.
I've never been treated so rudely as I have by Laura. 1st of all shes NEVER there. You make appointment and she doesn't show for 2 hours. I asked her to connect me with a supervisor, she hung up on me. I called back stating that I asked for a supervisor not to be hung up on, my exact words, and she hung up on me again. After contacting action 9 news I had to leave a vm cause she refused to answer my call. So finally a supervisor called me being rude as I was being rude as well after being treated so poorly by Laura. I'm going to use my platform of 54k followers to blow this up as well as action 9 news. If your employee. Laura can't have good customer service and treat people better and actually show up for work then she shouldn't be there. I will never use nor recommend this location. I'm only sending out bad reviews. I can send you the video I created if you'd like to see what 54k people are going to see
Laura and Camero are so amazing. This facility is truly lucky to have them. I'm glad they are still here. They give each customer the absolute best service and they make you smile every time you come in. They always do their best and are such hard workers. You can't go wrong storing here with them.
I recommend not using public storage!
They are trying to deny my refund on a unit that I canceled and didn’t end up needing. Been calling for several days trying to get my money they told me it would take 48 hours to process, then proceeded to tell me it would be on there in a couple days and I have now been waiting 7 days to receive my money and they are saying I may not even be approved to get my refund which is stupid because I never used the unit in the first place!!! So I do not recommend using this facility
Laura and Camero really helped me during my visit on August 31st 2023.
I have to say this location is the best, because Laura goes out her way to accommodate my needs for the proper unit that I needed. Also they work with you with incentives
I loved her service. She explain everything for me, answered all my questions. She’s the best.
I could not have asked for better customer service. I was stressing a lot that day and Laura was very kind and personable. Made the whole experience a pleasure. I truly recommend them.
Amazing communication. Laura was super helpful and friendly. 🌠🌠🌠🌠🌠
Laura and Camero are amazing. They helped me so much! Thank you!
Laura is AMAZING! She is always willing to lend a hand and ALWAYS willing to find out if she doesn’t know the answer. Thank you Laura .
Is overall enjoyable experience
Laura and Camero are the freaking best. They both provided amazing customer service. Laura I thank you personally for helping me in my chaotic situation you were my first breath of fresh air of the day. Thank you for being honest and transparent. God Bless the two of you. I can't thank you two enough
Great customer service definitely will go back
Excellent customer service by Laura and Camero
I was helping a friend move into his space. The Property Manager, Laura stopped by just to check on us to make sure the space was working out. It's not everyday that you find customer service past completing the contract, but she was great! After listening to all of the benefits Public Storage has to offer to make us feel confident in storing my items, I am glad my friend chose this location. I want to say thank you for helping to make this transition easier than what we were expecting.
The ladies who helped me check in and check out were friendly and helpful. I had no issue with reserving/ closing out. Process was a breeze. I rented a 5x10 indoor "climate control" unit which made no difference of having an indoor unit vs outdoor because the temperature was constantly freezing. You also need something large/heavy to prop open the doors because they don't stay open on their own from what we saw. My unit had a slight cigarette smell but luckily didn't stink up my stuff. The road to exit is rocky/bumpy too. It would be nice if they repaved it so people's stuff doesn't go everywhere trying to move. Overall it wasn't a terrible experience but could use improvement.
The layout is weird for me, and the exit isn't paved, it's gravel/dirt. I'm concerned about getting uhauls in and out. I will update after using.
Laura was absolutely incredible with assisting me during this process. Very outgoing, kind, and understanding! She went above and beyond in assisting me with the service at public storage!
Laura helped me pick out the right unit that I needed. She gave me all the details about rent and the app. She also brought so much joy to our conversation.
I went in there and talked to a sweet lady named Laura about maybe renting a storage unit earlier today and she was very helpful. If I ever chose to store my belongings somewhere this would definitely be the place
Laura has to be the sweetest and the most helpful worker at this location! My family and I appreciate her so much.
Laura was very friendly & provided exceptional customer service 💙
Nicole is the perfect office manager. I have been renting with them since September, 2022. She is always courteous, kind, patient, helpful, knowledgeable and informative. Please give her a raise. Thank you.
Laura was very helpful went above and beyond for us I highly recommend this business 😊
Laura was very helpful with helping me choose the right unit to store my things. She provided all the information and informed me of rent due date, their app so that I can get easy access to my unit as well as the insurance information so that my stuff stays safe and secure. Great customer service experience I look forward to using public storage to store my things.
Nicole was very helpful and extremely polite on helping me with me storage and was very fast at getting the paperwork done!
Very nice, had issues with the kiosk at the other location, Nicole was happy to help and got us through no issues.
Easy "check in" You can pay your bill automatically and never have to deal with anyone!
Nicole at the was very awesome and helpful!
Front desk lady Nicole was awesome!
Nicole is Awesome! She is So Nice and Helpful. I recommend this location. This is my favorite location.😁😁😁
Nicole is great!!
Nicole has been awesome to work with through renting multiple units! Great storage facility
Nicole was very helpful!!
Miss Nichole is the nicest person ever!
Went to get a storage building talked to the clerk Nicole at the union road location she was fast and helped me greatly and swiftly and explained everything to a t and got my rental yayyyy so awesome thanks nicole
Amazing experience!!! Very helpful walked me through the whole encounter. Thank Niki!!!
Nicole is nice.
So so
This is a difficult place to deal with, easy to sign up. The app doesn't work to pay your bill, they charge you $20 to take payment over the phone or you can go online and pay another surcharge for online transactions. So your last resort is to go to the building, you would hope that someone is there during business hours. Wrong! If your looking to spend money and get the run around and a head ache call Public Storage. We are taking our stuff and leaving asap.
Several years ago both the on site staff and cooperate staff where both more helpful and concerned with both their customers and the site itself. The place has fallen into disrepair. I don't even think they leave the office to check it anymore. Broken gutters, wasp nests over some of the storage units, and missing unit signs on a few units also.
Receive great service from Nicole. Would definitely recommend.
I went in to look at a storage unit today and Nicole was very helpful. Great customer service and answered all my questions.
They lie about the $1 first month! Charged me $50 on the 20th and then $180 on the first for a supposedly $187 space!! Then, to top it off, the regular monthly payment isn't the quoted $187, it is somehow $203. I can't trust a business that uses such unscrupulous tactics....can you?
Also, they have a large dumpster, that your not allowed to use, as there is a note threateninga $10k fine if you do so. There is no light in the space, and you are NOT allowed to use power. If your needing a climate controlled environment, this isn't the space for you, as it's freezing inside. They will only allow you to store items worth and total maximum value of $5,000.00!! In a 10x20, my sofa was that much, so idk what you could even put in there to warrant that much room, that is valued less than 5k?? Also, the hours of operation are prohibitive. Plus they didn't want to take cash because the lady at the desk claimed the bank wouldn't take large bills??
The only positive is the place is clean. And relatively quiet.
I will be leaving this company as soon as I possibly can.