Public Storage Self-Storage Units at 2224 Union Road, Gastonia, NC

Sherri and Samantha were very helpful and friendly. Doing business with them is a pleasure and super fast! They helped us down size today and made the process a breeze! Thank y’all so much!!

Samantha was so helpful , had patience and answered every single question I had . She cared about me like family.

Honestly had a singularly great experience. I was trying to access the unit and had lost the key so Sherri and Sammantha at the front desk were just the kindest people you’d want to run into. Told me exactly everything I needed to hear and were wonderful. Recommended!

I was nervous renting my first storage unit, and Sherri and Sammantha in the office were amazing!! They helped me figure out exactly what I needed and answered all my questions. I highly recommend this location!

The worst service ever . . Lot of money the worst storage . Nusty

After DAYS and wasting time of going around and around online trying to reserve a storage unit; I was Blessed to have the opportunity to meet FACE to FACE with Sherri and Sammantha at the facility on Union Rd in Gastonia, NC. I knew immediately, I was in the best hands no more frustrations trying to book online. I trust Public Storage is aware of the invaluable asset they have in Sherri and Sammantha!! These kind, caring, knowlegeable, and professional ladies are an breath of fresh air in the times we are living in!!! They were very busy when I walked in the door but dropped everything to service my needs.I toured to unit, finished all paperwork, booked my unit and on my way in less that 25 minutes.. Thank you ladies 😁 HaPPy Customer Paula Houser

The Best service at public storage clean, friendly, courteous and Laura and Camero was awesome.

She was very very nice and respectful! She was patient with me and my situation, handling it quickly with no problems! Answered all the questions I had with no problem. From the phone conversation to in person she was very sweet, I definitely recommend this location to any and everyone!!!!!!!!

Sherri was very pleasant, helpful & extremely! Highly recommended !

They're the worst storage unit company I've ever used. One that topped it all for me was the fact that while it was winter & cold outside 19° my wife's battery died on her while unloading the vehicle they have a rule that makes it so you can't enter the facility after 9 PM, I made it to help her around 20-30 minutes prior we had to wait on the tow truck to help us it passed 9 & the 24hr number we contacted told us it'd be fine just call back & they'd allow the tow truck to enter & help us out. Once the tow truck came it was a few minutes after 9 PM & they wouldn't let them in to help when called back. The lady was very rude & told us we would be stuck until the next business day which was absurd (they hung up on us multiple times and were very rude while it was too bad and our problem) I have a medical condition that requires medication & during this time they were provided with every bit of this information & still didn't care. We had to contact 911 for assistance "due to the medical condition & being so cold we had concerns about getting hypothermia. We told them this was a matter of life safety and she still hung up on us. The fire/rescue were dispatched to our location after 1hr 45mins & we finally reached someone who wasn't a hateful person & said they're not sure why the previous lady wouldn't have just opened the gate to allow help or simply let us out. More details of other incidents have been documented & will be updated on this review after everything is addressed properly. Wouldn't recommend this location to anyone. ☆1 is only because Google won't allow negative ☆on here.

Customer service is decent but I do feel I was being overcharged for my $387 a month

Very friendly service clean environment, clean surroundings, very helpful. Everybody couldn’t ask for anything more. The manager was very nice encouraging smile on her face as my wife said a very beautiful lady.

I've never been treated so rudely as I have by Laura. 1st of all shes NEVER there. You make appointment and she doesn't show for 2 hours. I asked her to connect me with a supervisor, she hung up on me. I called back stating that I asked for a supervisor not to be hung up on, my exact words, and she hung up on me again. After contacting action 9 news I had to leave a vm cause she refused to answer my call. So finally a supervisor called me being rude as I was being rude as well after being treated so poorly by Laura. I'm going to use my platform of 54k followers to blow this up as well as action 9 news. If your employee. Laura can't have good customer service and treat people better and actually show up for work then she shouldn't be there. I will never use nor recommend this location. I'm only sending out bad reviews. I can send you the video I created if you'd like to see what 54k people are going to see

Laura and Camero are so amazing. This facility is truly lucky to have them. I'm glad they are still here. They give each customer the absolute best service and they make you smile every time you come in. They always do their best and are such hard workers. You can't go wrong storing here with them.

I recommend not using public storage! They are trying to deny my refund on a unit that I canceled and didn’t end up needing. Been calling for several days trying to get my money they told me it would take 48 hours to process, then proceeded to tell me it would be on there in a couple days and I have now been waiting 7 days to receive my money and they are saying I may not even be approved to get my refund which is stupid because I never used the unit in the first place!!! So I do not recommend using this facility

Laura and Camero really helped me during my visit on August 31st 2023.

I have to say this location is the best, because Laura goes out her way to accommodate my needs for the proper unit that I needed. Also they work with you with incentives

I loved her service. She explain everything for me, answered all my questions. She’s the best.

I could not have asked for better customer service. I was stressing a lot that day and Laura was very kind and personable. Made the whole experience a pleasure. I truly recommend them.

Amazing communication. Laura was super helpful and friendly. 🌠🌠🌠🌠🌠

Laura and Camero are amazing. They helped me so much! Thank you!

Laura is AMAZING! She is always willing to lend a hand and ALWAYS willing to find out if she doesn’t know the answer. Thank you Laura .

Is overall enjoyable experience

Laura and Camero are the freaking best. They both provided amazing customer service. Laura I thank you personally for helping me in my chaotic situation you were my first breath of fresh air of the day. Thank you for being honest and transparent. God Bless the two of you. I can't thank you two enough

Great customer service definitely will go back

Excellent customer service by Laura and Camero

I was helping a friend move into his space. The Property Manager, Laura stopped by just to check on us to make sure the space was working out. It's not everyday that you find customer service past completing the contract, but she was great! After listening to all of the benefits Public Storage has to offer to make us feel confident in storing my items, I am glad my friend chose this location. I want to say thank you for helping to make this transition easier than what we were expecting.

The ladies who helped me check in and check out were friendly and helpful. I had no issue with reserving/ closing out. Process was a breeze. I rented a 5x10 indoor "climate control" unit which made no difference of having an indoor unit vs outdoor because the temperature was constantly freezing. You also need something large/heavy to prop open the doors because they don't stay open on their own from what we saw. My unit had a slight cigarette smell but luckily didn't stink up my stuff. The road to exit is rocky/bumpy too. It would be nice if they repaved it so people's stuff doesn't go everywhere trying to move. Overall it wasn't a terrible experience but could use improvement.

The layout is weird for me, and the exit isn't paved, it's gravel/dirt. I'm concerned about getting uhauls in and out. I will update after using.

Laura was absolutely incredible with assisting me during this process. Very outgoing, kind, and understanding! She went above and beyond in assisting me with the service at public storage!

Laura helped me pick out the right unit that I needed. She gave me all the details about rent and the app. She also brought so much joy to our conversation.

I went in there and talked to a sweet lady named Laura about maybe renting a storage unit earlier today and she was very helpful. If I ever chose to store my belongings somewhere this would definitely be the place

Laura has to be the sweetest and the most helpful worker at this location! My family and I appreciate her so much.

Laura was very friendly & provided exceptional customer service 💙

Nicole is the perfect office manager. I have been renting with them since September, 2022. She is always courteous, kind, patient, helpful, knowledgeable and informative. Please give her a raise. Thank you.

Laura was very helpful went above and beyond for us I highly recommend this business 😊

Laura was very helpful with helping me choose the right unit to store my things. She provided all the information and informed me of rent due date, their app so that I can get easy access to my unit as well as the insurance information so that my stuff stays safe and secure. Great customer service experience I look forward to using public storage to store my things.