Public Storage Self-Storage Units at 2224 Union Road, Gastonia, NC

I needed help. I was a little late on a bill and Chelcie help me out. She has incredible interpersonal skills great customer service she is totally awesome I wish I could give her a $2 raise she's definitely worth it and makes people want to come back and spend their money with you thank you for everything Chelcie You are awesome and may you enjoy a 2025 year full of financial spiritual mental abundance and fortitude

Location is great. Process to rent went smooth. I asked the person on duty to take care inside of unit because it was filthy, he said he would, but he was between two properties and never got around to it. The unit was filthy (spider web and rodent droppings). I purchased bombs, moth balls, cleaning supplies and cleaned it myself. I told the person on duty I wanted credit on my unit for having to clean as it this took away from me moving into the unit and the money I spent to clean it…. He laughed, but I wasn’t joking. I’m not sure why it would be okay to rent unit that is visible filthy. After cleaning the unit we were past the closing time 9pm. No, thank you or anything for the inconvenience only a text stating that we must be out before 9pm. If you are renting here leave yourself time to clean. If you have rental truck…. Good luck with cleaning & moving. No one cares it is profit over people.

Chelcie the property manager here was phenomenal with helping me complete my rental, and was very knowledgeable with the size of the units and property access. Will definitely recommend her for anyone needing to store

The three employees that I have spoken with at the Union Rd address have been amazing. Misty, who assisted me with my first unit. Brandon, who called to make sure everything was good. Chelsea, who helped with my second unit. A huge heartfelt TY to Chelsea for helping get my car unlocked through the cracked window (My two small dogs had locked themselves inside...my keys and phone were locked inside as well). Bless you Chelsea!

Went to Public Storage today to rent a unit and Chelcie was so friendly and helpful! I was in and out in under 10 minutes!

It was an pleasure to have an good attitude from Chelcie as she kindly walk me through the unit an the prices..I am thankful for her help.

It's was an great if experience with getting help with my storage unit..Best customer service an big shout out to Chelcie she very helpful.

Kayla was very helpful

Had my storage for two years and moved out. There was a misunderstanding on the balance but spoke to Brandon and he took care of it for me. He even called me back to let me know it’s all been taken care of and I will see my account at $0. I’ve had nothing but positive experiences at both the Union and York locations. These folks work pretty hard out here. Thanks again Brandon! You rock! ⭐️⭐️⭐️⭐️⭐️

The place is clean and the customer service is top notch!

Chelcie was a great help when we were moving out of the storage unit we rented. Her customer service is above and beyond! Thank you Chelcie! 🌟🌟🌟🌟🌟

I want to thank, Chelsea and Misty for their excellent customer service! You ladies are FANTASTIC! I appreciate all of your help!!!

I got great customers service and nothing but great prices. Thank for all the help.

Good office personnel. Great customer service.

Well I'm $70 dollars in on my second month that's supposed to be free an nobody can explain why so I'm not happy very disappointed 😥

They will trick u .I never got a month free ! Plus the longer u keep the storage there they will go up

Safe and secure environment .

The service was great! The establishment was clean and odor free! The receptionist was polite, very helpful and was knowledgeable and answered all of my questions. She even took me to where my storage unit was at and show me the actual unit! Show me how/where to exit the grounds at and asked me if I had any other questions that she could help me with. She thanked me for choosing their storage company and went back to the office. Even the outside grounds area was clean, like no trash, paper or nothing sitting/abandon outside of a storage unit. It was a pleasant experience! Grateful!

I came in to look at a storage unit. Brandon was extremely helpful. The office was clean and welcoming. I recommend this facility to anyone in need of storage space.

Kayla is awesome glad we rented a unit from her today

Amazing service

Excellent Customer Service, The Lady(Can’t Recall Name) Is Very Kind And One To Have A Good Laugh With. Thank You For The Best Customer Service

Back to 1 star. My issue was that they were charging me nearly $200 for a small 5x15 space. They raised my rent $50 every few months. When I told them I could no longer afford it, I got a call saying they would decrease my rent back down to what it was what I could afford. The 1st of the month comes and it’s still $200. I called again telling them that my rent was supposed to be decreased and was told that I would need to pay the $200 in order for my rent to go back down. I told them I wasn't doing that since they promised me a rent decrease. They said they would call me back about the situation but it’s been over a week and haven’t heard a word. They are a bunch of liars to get you to stay to pay their ridiculous rental price!! If i knew they were going to pull this garbage, i would have sticked to my plan to move out before the 1st. DO NOT RENT HERE!!

Great location, SUPER clean, dry units, good pricing.

Kayla at Union Road location is the best!

Kayla in the front office was so amazing. Very professional absolutely outstanding customer service. Definitely glad I have become a customer.

Vicky was amazing!!! She was prompt, knowledgeable & very helpful. Definitely would recommend this location to anyone who needs a storage unit. Prices are great & the property is well kept. My unit was clean & easy to access. Vicky had a smile on her face the entire time & also refunded my $ for a lock, when i told her did have my own lock to use instead. Thanks again Vicky!!! You made a long,hectic day easier to bare!

Sherri was very helpful and understanding.

When you just need a storage go see Sherri and Samantha. They are most helpful. Your visit will be quick and easy. They made a property map all on their own and I think that is just wonderful and enhances the customer experience. Thank you Sherri and Samantha😊

Sherri and Samantha were very helpful and friendly. Doing business with them is a pleasure and super fast! They helped us down size today and made the process a breeze! Thank y’all so much!!

Samantha was so helpful , had patience and answered every single question I had . She cared about me like family.

Honestly had a singularly great experience. I was trying to access the unit and had lost the key so Sherri and Sammantha at the front desk were just the kindest people you’d want to run into. Told me exactly everything I needed to hear and were wonderful. Recommended!

I was nervous renting my first storage unit, and Sherri and Sammantha in the office were amazing!! They helped me figure out exactly what I needed and answered all my questions. I highly recommend this location!

The worst service ever . . Lot of money the worst storage . Nusty

After DAYS and wasting time of going around and around online trying to reserve a storage unit; I was Blessed to have the opportunity to meet FACE to FACE with Sherri and Sammantha at the facility on Union Rd in Gastonia, NC. I knew immediately, I was in the best hands no more frustrations trying to book online. I trust Public Storage is aware of the invaluable asset they have in Sherri and Sammantha!! These kind, caring, knowlegeable, and professional ladies are an breath of fresh air in the times we are living in!!! They were very busy when I walked in the door but dropped everything to service my needs.I toured to unit, finished all paperwork, booked my unit and on my way in less that 25 minutes.. Thank you ladies 😁 HaPPy Customer Paula Houser

The Best service at public storage clean, friendly, courteous and Laura and Camero was awesome.

She was very very nice and respectful! She was patient with me and my situation, handling it quickly with no problems! Answered all the questions I had with no problem. From the phone conversation to in person she was very sweet, I definitely recommend this location to any and everyone!!!!!!!!

Sherri was very pleasant, helpful & extremely! Highly recommended !

They're the worst storage unit company I've ever used. One that topped it all for me was the fact that while it was winter & cold outside 19° my wife's battery died on her while unloading the vehicle they have a rule that makes it so you can't enter the facility after 9 PM, I made it to help her around 20-30 minutes prior we had to wait on the tow truck to help us it passed 9 & the 24hr number we contacted told us it'd be fine just call back & they'd allow the tow truck to enter & help us out. Once the tow truck came it was a few minutes after 9 PM & they wouldn't let them in to help when called back. The lady was very rude & told us we would be stuck until the next business day which was absurd (they hung up on us multiple times and were very rude while it was too bad and our problem) I have a medical condition that requires medication & during this time they were provided with every bit of this information & still didn't care. We had to contact 911 for assistance "due to the medical condition & being so cold we had concerns about getting hypothermia. We told them this was a matter of life safety and she still hung up on us. The fire/rescue were dispatched to our location after 1hr 45mins & we finally reached someone who wasn't a hateful person & said they're not sure why the previous lady wouldn't have just opened the gate to allow help or simply let us out. More details of other incidents have been documented & will be updated on this review after everything is addressed properly. Wouldn't recommend this location to anyone. ☆1 is only because Google won't allow negative ☆on here.

Customer service is decent but I do feel I was being overcharged for my $387 a month

Very friendly service clean environment, clean surroundings, very helpful. Everybody couldn’t ask for anything more. The manager was very nice encouraging smile on her face as my wife said a very beautiful lady.

I've never been treated so rudely as I have by Laura. 1st of all shes NEVER there. You make appointment and she doesn't show for 2 hours. I asked her to connect me with a supervisor, she hung up on me. I called back stating that I asked for a supervisor not to be hung up on, my exact words, and she hung up on me again. After contacting action 9 news I had to leave a vm cause she refused to answer my call. So finally a supervisor called me being rude as I was being rude as well after being treated so poorly by Laura. I'm going to use my platform of 54k followers to blow this up as well as action 9 news. If your employee. Laura can't have good customer service and treat people better and actually show up for work then she shouldn't be there. I will never use nor recommend this location. I'm only sending out bad reviews. I can send you the video I created if you'd like to see what 54k people are going to see

Laura and Camero are so amazing. This facility is truly lucky to have them. I'm glad they are still here. They give each customer the absolute best service and they make you smile every time you come in. They always do their best and are such hard workers. You can't go wrong storing here with them.

I recommend not using public storage! They are trying to deny my refund on a unit that I canceled and didn’t end up needing. Been calling for several days trying to get my money they told me it would take 48 hours to process, then proceeded to tell me it would be on there in a couple days and I have now been waiting 7 days to receive my money and they are saying I may not even be approved to get my refund which is stupid because I never used the unit in the first place!!! So I do not recommend using this facility

Laura and Camero really helped me during my visit on August 31st 2023.

I have to say this location is the best, because Laura goes out her way to accommodate my needs for the proper unit that I needed. Also they work with you with incentives

I loved her service. She explain everything for me, answered all my questions. She’s the best.

I could not have asked for better customer service. I was stressing a lot that day and Laura was very kind and personable. Made the whole experience a pleasure. I truly recommend them.

Amazing communication. Laura was super helpful and friendly. 🌠🌠🌠🌠🌠

Laura and Camero are amazing. They helped me so much! Thank you!

Laura is AMAZING! She is always willing to lend a hand and ALWAYS willing to find out if she doesn’t know the answer. Thank you Laura .

Is overall enjoyable experience

Laura and Camero are the freaking best. They both provided amazing customer service. Laura I thank you personally for helping me in my chaotic situation you were my first breath of fresh air of the day. Thank you for being honest and transparent. God Bless the two of you. I can't thank you two enough

Great customer service definitely will go back

Excellent customer service by Laura and Camero

I was helping a friend move into his space. The Property Manager, Laura stopped by just to check on us to make sure the space was working out. It's not everyday that you find customer service past completing the contract, but she was great! After listening to all of the benefits Public Storage has to offer to make us feel confident in storing my items, I am glad my friend chose this location. I want to say thank you for helping to make this transition easier than what we were expecting.

The ladies who helped me check in and check out were friendly and helpful. I had no issue with reserving/ closing out. Process was a breeze. I rented a 5x10 indoor "climate control" unit which made no difference of having an indoor unit vs outdoor because the temperature was constantly freezing. You also need something large/heavy to prop open the doors because they don't stay open on their own from what we saw. My unit had a slight cigarette smell but luckily didn't stink up my stuff. The road to exit is rocky/bumpy too. It would be nice if they repaved it so people's stuff doesn't go everywhere trying to move. Overall it wasn't a terrible experience but could use improvement.

The layout is weird for me, and the exit isn't paved, it's gravel/dirt. I'm concerned about getting uhauls in and out. I will update after using.

Laura was absolutely incredible with assisting me during this process. Very outgoing, kind, and understanding! She went above and beyond in assisting me with the service at public storage!

Laura helped me pick out the right unit that I needed. She gave me all the details about rent and the app. She also brought so much joy to our conversation.

I went in there and talked to a sweet lady named Laura about maybe renting a storage unit earlier today and she was very helpful. If I ever chose to store my belongings somewhere this would definitely be the place

Laura has to be the sweetest and the most helpful worker at this location! My family and I appreciate her so much.

Laura was very friendly & provided exceptional customer service 💙

Nicole is the perfect office manager. I have been renting with them since September, 2022. She is always courteous, kind, patient, helpful, knowledgeable and informative. Please give her a raise. Thank you.

Laura was very helpful went above and beyond for us I highly recommend this business 😊

Laura was very helpful with helping me choose the right unit to store my things. She provided all the information and informed me of rent due date, their app so that I can get easy access to my unit as well as the insurance information so that my stuff stays safe and secure. Great customer service experience I look forward to using public storage to store my things.

Nicole was very helpful and extremely polite on helping me with me storage and was very fast at getting the paperwork done!

Very nice, had issues with the kiosk at the other location, Nicole was happy to help and got us through no issues.

Easy "check in" You can pay your bill automatically and never have to deal with anyone!

Nicole at the was very awesome and helpful!

Front desk lady Nicole was awesome!

Nicole is Awesome! She is So Nice and Helpful. I recommend this location. This is my favorite location.😁😁😁

Nicole is great!!

Nicole has been awesome to work with through renting multiple units! Great storage facility

Nicole was very helpful!!

Miss Nichole is the nicest person ever!

Went to get a storage building talked to the clerk Nicole at the union road location she was fast and helped me greatly and swiftly and explained everything to a t and got my rental yayyyy so awesome thanks nicole

Amazing experience!!! Very helpful walked me through the whole encounter. Thank Niki!!!

Nicole is nice.

So so

This is a difficult place to deal with, easy to sign up. The app doesn't work to pay your bill, they charge you $20 to take payment over the phone or you can go online and pay another surcharge for online transactions. So your last resort is to go to the building, you would hope that someone is there during business hours. Wrong! If your looking to spend money and get the run around and a head ache call Public Storage. We are taking our stuff and leaving asap.

Several years ago both the on site staff and cooperate staff where both more helpful and concerned with both their customers and the site itself. The place has fallen into disrepair. I don't even think they leave the office to check it anymore. Broken gutters, wasp nests over some of the storage units, and missing unit signs on a few units also.

Receive great service from Nicole. Would definitely recommend.

I went in to look at a storage unit today and Nicole was very helpful. Great customer service and answered all my questions.

They lie about the $1 first month! Charged me $50 on the 20th and then $180 on the first for a supposedly $187 space!! Then, to top it off, the regular monthly payment isn't the quoted $187, it is somehow $203. I can't trust a business that uses such unscrupulous tactics....can you? Also, they have a large dumpster, that your not allowed to use, as there is a note threateninga $10k fine if you do so. There is no light in the space, and you are NOT allowed to use power. If your needing a climate controlled environment, this isn't the space for you, as it's freezing inside. They will only allow you to store items worth and total maximum value of $5,000.00!! In a 10x20, my sofa was that much, so idk what you could even put in there to warrant that much room, that is valued less than 5k?? Also, the hours of operation are prohibitive. Plus they didn't want to take cash because the lady at the desk claimed the bank wouldn't take large bills?? The only positive is the place is clean. And relatively quiet. I will be leaving this company as soon as I possibly can.