Super easy to reserve our space. Clean, well lit, and easy to access via the app. Great customer service follow-up from Olivia checking to ensure we didn’t have any questions.
Margie called today to check on our move in. I really appreciate the call everything went smoothly
Margie called to check on our move in. Let her know everything went well and we appreciated her checking on us
Good customer service over the phone. Heather was very professional and helpful getting what I needed in a timely fashion. We've used this location fo4 the past few years and always had a good experience which is why we keep coming back.
Sallie answered my call today, I moved out and put the lock back on my unit, I offered to overnight the keys. She told me she would talk to her DM on getting the lock removed and not to worry.
I called with questions and Jenn was willing and very knowledgeable with answers to all my questions. And I hope if I ever need anything again I will be able to do business with her good job Jenn!!!!
Amanda w is so knowledgeable about her job and was professional about any questions I called to ask about
I had an issue paying online. when I got to the location the payment kiosk wasn’t working correctly. Jen stepped in and assisted and went ahead and took my cash payment and assisted with contacting someone To let them know my payment was in. I appreciate her I was already pressed for time and she saw a need and provided the service. THANKS Jen
Amanda w came and checked on us and that was nice of her
extra Large unit, easy access, easy plans
I recently rented a storage facility at Public Storage’s Concord location. The process was simple and affordable and the facilities were very clean. Heather even followed up to ensure my experience was a positive one. It was!!
Ran into Margie on property today and she was very helpful with some questions I had. She's such a sweet and polite young lady!!!!
Margie approached me at my unit today to ask how everything was going for me so far im having a great experience it was nice of her to check in with me. Definitely 5 stars for her kindness
After a ton of going back and forth with the kiosk and customer service, Amanda W stepped in and went over and beyond to ensure I got into my unit. She stayed after hours and met me at the location and provided the best customer service. I cannot thank her enough!
Amanda W. assisted me with reserving my storage unit. She was very knowledgeable and friendly. Amazing customer service.
Amanda W was a great help in getting me through the process and was very informative
annaleah had great customer service and recommend her !!!
Annaleah was great help!!
Annaleah was very helpful!
Annaleah did a great job helping and assisting me when I stopped by, highly recommend!!
Annaleah was awesome with welcoming me to my unit!
Annaleah was great and helped me figure out how to work the kiosk for this property !!!! glad to be storing here ! thank you
So far my experience with public storage Weddington Rd, Concord, NC has been a great experience. I was able to view my storage space, and it was the perfect size once putting my belongings in.
Annaleah was very helpful with all of my questions!
The storage is nice and clean, also it’s climate control. The worker helped me with completing the information that was needed. I also received a nice follow up call.
One thing i like for sure is the width of the aisles, a very spacious lot, so no matter how crowded the place is,it's not too difficult to navigate in and out.
clean and excellent customer service
I called to inquire about a unit and Bri was very professional and helpful! Couldn't have asked for better service 😊
Amanda is a great property manager, highly recommend!!
Called Amanda to inquire about spaces at this location on weddington and she was wonderful ! Thank you
I currently have some of my things in storage at this location. To say that I am extremely disappointed is an understatement. I have been using their services for less then 2 years. They have raised my rates 3 times and I am now paying double what I started paying. With the last increase I reached out to them a couple of times via email as I thought the increase was an additional fee. They ignored my emails. I finally called and they pretty much oh well our cost of gone up so dramatically that we have to increase your fees. I do understand that prices across the board are going up but it was so substantial that it makes me feel like they are just trying to take it to us that are using their units. Going to now look for other options.
As a follow up to my original Post Brenda from Public Storage reached out to me with a solution that helped to alleviate my prior concerns.
Clean units. Easy to to use and great location.
Property manager Sharon was more than helpful. She went above and beyond!!!