Great customer service Carol and Susan keep up the awesome work ladies . Property clean . Keep the knowledge you have for storage I learned a lot bout storage I’m so happy I chose this location to store my items . Thanks again for all your help .
Carol was so polite and had a lot of knowledge of storage she explained everything . Keep smiling and great customer service
Carol is amazing she is so polite and professional she has alot of knowledge of storage and always smiles
Carol gave the best customer service she keeps property so clean keep smiling carol thank you so much for all you help
Great help and great service
Carol was very helpful when my sister needed help with her account and Susan was helpful also . I see carol on property and keeping it clean she always so polite . Great job carol and Susan keep up great customer service
So thankful for Carol she is truly a blessing she is the only person I have ever seen on the proper cleaning and checking units and also she is always in office and when you ask her a question she always answer and does not act like you are bothering her .. this property has never been as clean as it is now thanks to her .. hope this company sees her true value to this company
Love the fact that there is a person that works at this property like Carol she is the only person I have ever seen on the property cleaning and in the office and you can actually ask questions without feeling like you are bothering her hope y’all keeps her at this store she is truly a blessing here and she always has the property looking so clean
Had bought an auction unit at a self service facility in a different area that had already been cleaned out of valuables before me opening and having issues getting help on issue Crystal from this store was helping with reaching out to the stores to make them aware as well and continuing to help with this issue
The staff including Crystal and Susan were extremely helpful and eager to find the best fit for my needs. I was tempted to rent a unit online but glad I did not as I was offered an actual choice when it came to the size I needed. I recommend going in person to see what is available as staff wants to find the right one for YOU!
Crystal was amazing, quickly analyzed what we needed with a solution. 5 star personality and performance
Crystal was extremely knowledgeable regarding all facets of the business and was a great help with everything!
Ms Crystal was amazing! Great personality, so kind and gracious.
The associate that assisted me, Ms. Crystal, was so amazing. She was super sweet and kind, and she broke everything down for me to understand! I really appreciate her service!!
annaleah had great customer service !!!
Exceptional customer service!! ⭐️⭐️⭐️⭐️⭐️
Team at this location is great! Very helpful and knowledgeable would definitely recommend
Susan was great to work with! Very helpful and friendly! Bill Focht
I've had a unit here since 2002, and it's been excellent. The latest unit I have is a 10x10, with small roll up door, which is perfect. The office manager was Mo, and she was very helpful to me in facilitating the transfer of my items from a 10x15 to a cheaper 10x10. She was in the office each day I was moving, and was invaluable. Highly recommended.
Shannon was great help answered all my questions explained everything to my understanding and very helpful and polite!!!!!
Shannon was very helpful and did an outstanding job with us thank you!
I’ve had several storage units at the Monroe Rd location in Charlotte. Monet always provides excellent service. She’s kind, patient, professional, and always solves any problems. She answers all of my questions immediately and is quick to help. I’m very satisfied with this location and the customer service.
Monet and Keeley were both very helpful in helping me find a solution for my needs. They took the time to show me my options and were very helpful and thorough in answering my questions! Thanks for the great service!
I have had an amazing experience at this location. The management team is kind and cares. I had a couple of financial life situations and they were more than accommodating. Big shoutout to Amber and Jenny!! Will use this place again if I need to have a storage unit in the future!!
Monet has great customer service and was very helpful to me. I give her 5 stars!
When I tell you MOE saved the DAY!!!!!...
BELIEVE THAT!!! Her smiling face and personality is a MUST in this industry!!!!
GIVE THAT LADY A RAISE!!!! She's a BLESSING!!!
i have had a storage space at this location for 3 years. i must say the ladies who work in the front office are very helpful! Emily and Monae were so nice and helpful today when i requested my payment history. they really made an effort to find out how to get me the information i needed. always such a plus when a company has good customer service!👏👏👏👏
Emily is fantastic!!!!
Customer service at a 15 out of 10
I’d hire her as a personal secretary if I could!
Wow this place us awesome! I had a reservation online and from the call to the in store service, was just phenomenal!
Was a great experience thanks to Monet. She showed me my storage unit and was very helpful with the entire process
The two ladies at the office were spectacular. Monet and Emily smashed it!!! They should rewarded greatly. I felt very at home.
10/10 experience .. she was so helpful and nice ..
The white lady was very helpful. She was very informative the whole process was easy and quick.
Customer Service is excellent.
Very helpful and the price was very affordable.
Took a tour today of the facility. Clean and well kept. All buildings clearly signed and easy to find your way around such a large location.
Emily provided 5star service. Thanks for all your help💯
Monet was very professional and nice. I recommend that you see her when coming.
Ms Emily gave me the best news I've heard about my storage and has the best Customer service I have Had in a while. She needs a Pat Increase
I talked to Emily. She has great customer service
Great facility. Emily was extremely helpful and professional.
Excellent CUSTOMER SERVICE FROM ANGIE
Surprisingly good customer service! The man on the phone was so helpful and kind!
“First month free” is misleading but I only had to pay 30 bucks for the lock, insurance, etc. so overall I’m pleased because after all it’s a storage unit, what can I expect.
My unit was clean, it’s drive up so it’s convenient, and you need the app to open up the gate on the way in and the way out so it feels secure.
Cancellation requires 3 days notice which is not written anywhere just FYI.
Would recommend this specific location.
Carol was extremely helpful, kind and prompt in getting back to me. I've worked with her twice now and she was wonderful both times. Would recommend.
Carol is amazing. She helped me navigate what type of unit I needed and worked with me on pricing.
Carol was amazing and helped me clear out my unit on Easter Sunday. They’ve taken care of me for the past few years and I won’t use anyone else
Scarlette was very helpful!!!
Ms. Carol was extraordinarily helpful and got me in and out even processed my tax exemption certificate with no problem -please give her a raise for excellent customer service support -Al Khidar
Went in this location looking for a unit and was greeted there by Carol. She is very polite and knows what she is doing. I'm seriously thinking about getting a unit from this place
I came into public storage and the store was very clean and the woman in their named was Carol. She was answering phone calls and she was very polite about it.
And help me with everything I needed about storage units
I came into public storage and Carol She was answering all my questions and very helpful to me
Carol and Jessie made my day! They were very helpful and professional in their interactions. Excellent Customer Service!
The process from start to finish took under 15mins. Carol and was Susan were delightful and professional. Enjoyed the experience. Keep up the excellent customer service ladies!
From Clifton P ,I had a good experience with the manager Sarah Smith , I was promised my price will stay the same an never go up , from the sales agent , but Sarah was fair an cool with me the whole time on the phone , an Iam thankful,
Service was excellent, the store is very clean. The lady working today is outstanding. SHE helped me with the right size boxes I will be needing.
I came in this afternoon to inquire about pricing on the larger units. The store was very clean. The lady I spoke to was outstanding, she knew her material & answered everything I needed. I will be coming back to get a unit as soon as I am ready to move. Thanks Sarah for all you time and knowledge.
Sarah was very friendly thanks ps
Great customer service with Sarah. She was very friendly and helpful.
Sarah has great customer service. She was friendly and very helpful which made my experience great!
Njesae was q great help and great asset to company
Ask for Jesse he will get you right !
Sarah was an excellent Property Manager at Monroe road to help me with my payment! She is very nice
Jessie was really helpful, pleasant and professional! Clean facility. I was out in no time.
Sarah is awesome and a great customer service. She is very pleasant, helpful and a pleasure to work with.
Sarah has great customer service
Sarah and Marilyn are amazing! Great customer service!!
Scardenia provided outstanding customer service.
Scardenia was great. Superb customer service, spoke very nice and was able to explain all in detail.
Scardenia she was was the best at helping me with everything 5star
Scardenia was very helpful and professional with my storage unit needs.
Excellent customer service
Firstly, I'm not one that typically rates or reviews places but I absolutely had to in this circumstance. I recently rented an additional storage unit from Mrs. Sardinia, at the Public Storage on Monroe Rd and the entire experience was far and away beyond an exceptional experience, to say the very least. If only everyone had the chance to engage with someone of her character and poise what an amazing world it would be! Honestly, I'd personally be willing to drive accross town for my storage needs, simply to be able to deal with the truly high caliber person Mrs. Sardinia represents herself as! Trust me when I say that you can't go wrong using the Public Storage under her management on Monroe Rd beside Auto Zone just before Wendover Rd.
Thank you once again Mrs. Scardenia it was and is an absolute pleasure dealing with you.
Scardenia had great costumer service and was a pleasure to work with
Scardenia exceeded my expectations with her customer service... need more like her. she is great for the company
I had appointment at NTryon at 9:30 this morning and no one showed up at the store to help. I received a call from Public Storage on Monroe Rd. Scardenia told me to come to her location she would happy to help. Scardenia was very helpful. She helped me locate a unit because Monroe rd did not have a wide enough door for my vehicle. She continued to search and we found the perfect unit on SBlvd. Thank you Scardenia for your professionalism and going an extra mile to help a new Charlotte resident find a storage unit.
Scardenia is the best, will be well taken care of.
Scardenia was such a great help. The process of opening this storage unit was seamfless! She went above and beyond!
Scardenia was great ! She helped me sooooooooooooooooooo much ! I definitely recommend!
Ms. lamiolo was very professional and help me a lot. Best Customer service never. Monroe Rd
Scardenia was a blessing. I came in at 2 minutes to close and she helped me find and rent a storage unit. She was very patient and professional.
Keilada was fast and to the point
Keilada was very helpful and knows her job well. Thank you.
My business items have been well protected with public storage at 3710 0 Monroe Rd., The Manager Keilada has gone above and beyond every time we needed her. I have rented from many locations This is the best in 5 years. Iam satisfied with customer service from all her employees as well. Best wishes in 2023
Thanks Danielle and Keilada
Keilada was so patient and helpful I was tired trying to get payment to work and she waited.
Keilada very courteous a people person two thumbs up
I needed a special type of unit, and Keilada took the time to help me find the perfect one at a nearby location. When I arrived at the next location, the manager was actually on the phone with Keilada... receiving a heads-up about my needs. I felt like the people at Public Storage were really looking out for me. Thank you!
KEILADA WAS AWESOME! EXCEPTIONAL SERVICE EXPERIENCE!
Excellent customer service from your customer service representative!
Public Storage is a great place to store your personal items. You can trust this business. Keilada has great customer service skills. I talked to her about my billing and she made it possible to work in my preference. All the staff that I've talked with are professional. Thanks....
Keilada was friendly and knowledgeable. Office was clean and well lit.
I just moved to charllote this place is a good kne they have the place locked at 9pm witch is fine with me ..they are nice at the front desk amd very helpful..I have d storage units in the past were the unit's leak and poor insulation.....this place is rote down the street from my job ...I tgis place ...
Keilada was a great representative she helped me stop my storage from getting auctioned during a very hard time for me she is a lifesaver thank you!
Keilada and Scardenia was great helping me with my storage needs. Thank you ladies for your professionalism.
Ashley and Keilada the best we need more workers in the world like them they helped me investigate a contracted job. Their the Best!
Keilada waa a pleasure to work with and helped me get the unit I needed for my business.
MJ
This is my very first time renovating a storage unit and Ms. Keilada was very patient and showed me great hospitality when booking my first unit. Thank you
Keilada was a terrific help😊😊
What a pleasant visit with Keilada today. I could not get into the gate and she assisted me quickly. We need more like her
Keilada is very hardworking and a great manager
Staff was nice and so helpful. My items were safe the entire duration of my account!
I just love the staff at store 8123 they are so kind and helpful
The manager Carol was very helpful and so nice and really helped me find exactly what I needed
Keilada was great and very helpful
The lady at the front desk was a pleasure. Very nice and pleasant. Was quick and fast at giving me a storage unit!!!!!!!!! SHE IS THE BEST!!!!!!!!!
Needed storage for several months and this place was perfect. Keilada was wonderful and made the move-in and move-out process seamless.
Keilada Was An Excellent Help, She Assisted Me In The Transition Of Me Having The Proper Space For Items That's Needed To Be Stored, From My Store RELOCATION, She DEFINITELY Gave 5 STAR TREATMENT And I'm Very Happy To Met Her Acquaintance, EXCELLENT REPRESENTATIVE Of PROFESSIONALISM, That's The Mark Of Good Customer Service, BECAUSE Of Her We've Chose Public Storage As Our Storage FACILITY
Keilada very awesome helpful she did everything to make it a very great experience for me and just
Keilada was amazing helped me transfer my space
Keilada had a great personality and was very helpful.
I would definitely have to give this location five stars. The reason being is the staff was very helpful, especially Keilada. She was very pleasant and of great assistance!
Keilada was amazing she helped recover my space and found me a locksmith excellent service!!!
Keilada provided awesome customer service and made the process as smooth as possible. Very organized and on top of it. Would definitely recommend!
Keilada was a great help helped me recover my lock thanks for great service and it's so hot 🔥🔥🔥 hard worker
This was a great transitional place for my kids and I. The staff was very helpful.
Keilada was amazing she helped me make my reservation and use online not good with these things she deserves a raise 👏 🙌
Keilada was very friendly and helpful very pleasant
Keilada was great helped us get gate info
Marilyn was awesome nice lady
Mrs Keilada was so professional , kind and excellecustomer service . I definitely recommend this public storage on monroe rd.
Keilada is respectful and firm. Her customer service is awesome.
Keilada is a great help when I’m a renter here. She was really helpful and understanding
Keilada was very helpful with my problem. She was very professional and courteous. Great place to rent for your storage needs.
Keila da was super helpful and showed me the unit to make sure I was happy with it.
Great Customer service!!! Keilada was on point!
Keilada was great helped me buy some boxes and was a delight today. Excellent property manager!
Keilada helped me we auction unit great property manager
Keilada she was friendly and nice
Keilada was very helpful and fast.Thanks
Ms. Keilada was understanding and very helpful. Come to Monroe Rd. They have your back. Thank you so much for helping me.
Awesome place! Great customer service
Absolutely great customer service friendly clean and good price. Would definitely recommend
Keilada was so amazing first thing in the morning she helped ease my mind. very professional
Keilada was amazing. She helped me find a space big enough for my needs and helped me through the entire process.
Amazing customer service! There was a mistake with my unit (my fault) but Keilada even stayed after hours to help me out. Will definitely be coming back in the future.
Keilada was extremely helpful, knowledgeable, and professional!
I visited this location due to me moving to charlotte and marland was a great help on getting me the information and answering my questions. Thank you
Marilyn & keilada excellent customer service 👌 👏 👍 😀
Marilynn was very kind and helpful!
Keilada was very helpful this morning, adding a second unit to my account at this location was very easy and quick and she was very nice and Knowledgeable.
I forgot the ladies name but she helped me find the perfect unit for what I needed and I’m thankful for her help.
I love the staff here at public storage!! Mr Elias was so helpful and patient. He’s new but shows great true care for your experience. Highly recommend!!
The property is nice. Lacey and Elias were very helpful and nice.