Public Storage Self-Storage Units at 36001 Warren Rd, Westland, MI

ABSOLUTELY AMAZING CUSTOMER SERVICE!!!!

GEMA is exactly as her name indicates - She is a true GEM!! Her customer service is superb, and she goes above and beyond to ensure you have everything you need. It's a pleasure to work with her!

I had an issue at the Taylor Public Storage, and could not find anyone on the grounds to help me with it. After contacting the 800# that representative was able to find someone at the Westland location who was willing to handle my problem. We drove over to that location and Gema was quick to resolve the problem. Gema is a wonderful representative of the company and should be commended for her hard work and most of all her customer service!! It was refreshing to work with someone like her! Thank You Gema for taking very good care of a long time customer of Public Storage!

Gema was very helpful and would recommend the Wedtland Public storage.

Amazing service. Clean units. Well maintained. 10/10!

The little lady in the kiosk box who is remote tells you that you can get your money back on the lock and key when you move out. Site manager says no way. Units are clean and lighted. Have you tried talking to a real person on the phone not onsite, forget it. bots and endless main menu options but no real person to talk to. Sad way to run a person to person business.

Very helpful and pleasant, My over all experience was great!!! Thank you! Give Jillian a raise in pay.

I love it here! I've rented a storage unit on 2 different occasions and I've been extremely satisfied with their service and cleanliness. Gema I hope I spelled your name right but you are so helpful and kind, thank you!

Gena is the sweetest nicest person. This place has very good service and takes care of their tenants. You will be very happy here. Highly recommended.

Gema, has a great attitude. Very proficient in what she does.

Gema, she gave me excellent service a d she explained everything about the unit and the cost. Looking forward to meeting her and using the storage unit.

Gema wow 5 star employee you have …Excellent attention to the customer is so rare to run into these days….in a world of things we forget in a nano second I know we will remember our experience with Public today! Keep up the great work Gema😎

Gema was a great help! Wonderful employee you have!

Gema is a beautiful person. If it was not for her, I would have had a nervous breakdown. God bless you!

Gema was Very helpful in resolve resolving my issues with payment and app. She was Very courteous and professional. Will? Recommend To my friends

This is perhaps one of the worst storage places. I have a family member who has had their locks cut off and replaced without notification, this has happened twice.. Once they had their locks replaced and were told their things were going to be auctioned because of non payment, only for them to acknowledge that they had made an error. The unit was paid up to date . Once again they went to the unit only to find out their keys were not working. They were planning an outing and needed things that are in storage. They had no access to their things. They have to wait 72 hours to find out why. What kind of business is this. Horrible. Stay away from this place.

Such a friendly and welcoming place. Tommie is an amazing manager. The only thing that I am bothered by is the price. They are expensive but as long as the service remains the same with excellence and gratitude then we will stay. Thank you Tommie for your amazing service. Gema is great! Goes above and beyond to answer questions and guides me to what I need. Thank you.

Awesome place nice clean and professional no hassle easy booking

Gema was helpful in resolving a payment issue I had with the app.

Gema what an amazing person. Goes above and beyond what is needed for customer service. Always willing to help you have a great experience with Public Storage

I've had more than one unit at various times over the years and Gema has always been great if I ever had any questions about pricing or any changes I might want to make. She is has a great problem-solving attitude, and you can tell she takes her job seriously and tries to help the customer in any way she can. Very professional, if I leave a message she'll always get back by the next day. A Gema of a manager, a pleasure to work with.

Gema was very helpful in getting my boat into the storage area! Thank you so much!

I wanted to thank Gema at the Westland MI location. She helped me navigate the rental process and provided some valuable information. I truly appreciate her professionalism, it unfortunately is a rare commodity. Thank u again Gema

Gema is very good. Please keep her around

Gema is one of the best stuff ever . She is very pleasant at all times and makes sure the customer is taking care of. Always professional. Excellent staff at the Warren Rd facility Westland .

I have been dealing with Gema for several years at this Public Storage location in Westland MI and she has always been very helpful and most professional. I give Gema a 5 star rating for customer service. Myron Bailey

GEMA WAS THE ABSOLUTE BEST!! She was very patient and friendly throughout the whole experience. Always smiling! I WOULD GIVE HER 10 STARS IF I COULD!!

Gema was very helpful today! Handled my question quickly and was very sweet - Thank you

I’m glad that Gema is back. She’s always been helpful and has worked with me. She keeps the area clean and orderly unlike the last manager there.

TERRIBLE CUSTOMER SERVICE! 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

Absolutely terrible service. Made a reservation for a unit online. Paid my fees. On my move in day i showed up(around 2pm so mid-day) and my app couldnt give me access, it said to go into the office. In the office was just a kiosk on the wall, which did not register to touch so i could not use it. I left a voicemail for the property manager and left my info. Tried the next day to get access(about 730am) left another coicemail for the property manager, and ended up having a 30 minute call with the corporate number. They had to give me a new access code which did work to get into the gate but when i got to my unit it had a lock on it. All the corporate office could do was tell me to leave another voicemail for the property manager. At this point i was just over the situation and asked to be refunded. Was again told this had to go through the property manager, who is not returning any of my communications anyways. I was also directed that i could call the corporate number later when the escalation department was open and they could help me. So i called corporate again (about 1030am) and the woman was very rude and vasically told me she wouldnt send my call to anyone and that they would only give a partial refund and could not give any idea as to if or when that might happen. Edited to add: ten days later, I have STILL not received any refund on this.

Horrible experience with this place. Not sure if it's just this one or the entire company. You can never catch anyone there, and if they lock your door good luck getting access, I have been waiting 5 days for them to remove there lock

Once again, Craig was a big help during my move. He is very knowledgeable, courteous and has a good sense of humor. I appreciate the cleanliness of the Public Storage facilities. I also appreciate that the online pictures are actual on-site photographs of the location and facilities.

Way overpriced

Nice place to store your things

As a senior technology can be intimidating and individuals patience to assurance is a unique customer experience. But! DION at the Westland location is a champion of customer service and focus. He took time to educate, coordinate and resolve my technical issue. I hung up feeling like a valued customer. Thank You! He was custo provided customer service above and beyond th

The manager Tommie was very helpful and explained everything.

Excellent customer service and nice and clean area friendly staff, and the manager Tommi amazing customer service

The price is ridiculous.

I came here very last minute, without a reservation. And the lady working (I can't remember her name, but it started with a K) she was so friendly and helpful. She was able to quickly get me a storage unit that fit my needs. And I was able to move my things in right then. Would definitely recommend.

I have a storage facility here and the place is never open when I get off of work is so inconvenient and they just raised the prices this place is the worst. They need to be open till at least 8:00 on weekdays and weekends. If you're going to raise the prices you're going to have to be open later for the convenience of your customers.

I'm very happy. Tommie was so nice and helpful.

Very helpful and detailed.

Great service! Very friendly staff!

The customer service representative Tommie, was excellent . Tommie explained everything to me, and there was not a long wait.

Clean friendly environment. Tommie was very helpful with my storage needs. Very kind and courteous

Tommie at the front desk was AMAZING!! She not only made the experience easy and quick but she was so kind and very enjoyable to be around!! She had all the information we needed. Tommie needs a raise!!!!

She was very helpful and explained everything to me and I will get my unit there

Tommie is an amazing human being, and I am always happy to see their smiling face.

The receptionist was phenomenal! Handled everything well! Give her a raise!!!!!! I recommend that she gets a raise, and higher position.

The most horrible place..they tried to hit my credit card for rent in December after I moved out..i moved Dec 3rd and there's a 3 day Grace period..dont go there ever rip off and trying to commit fraud

Tommie was very helpful and polite. Explained everything I should know and what to expect.

Tommy was very professional. She made me feel welcomed and helped me to transfer to a smaller unit. I made an error and she figured it out. She was nothing short of amazing! She also gave me a tip should I want to downsize to a smaller unit. Thank you, Tommy!😄 Happy client over here!

It was excellent. The attendant TOMMIE was very helpful excellent knowledge, patient and manorizem. You have a very good employee working at the Westland Public Storage!😊

I've been a customer for about a year. The experience has been great. Here are the main reasons: - Excellent customer service Gema, the property manager was always there to answer important questions about my account. Even when she was busy and couldn't take my call, she still called me back before the day was over. - Property was secure and protected by locks and a gate which you could easily access through the app.No need to remember codes. - Based on this combination, I've never had any issues with the company. The people and service was always great. I would highly recommend as long as you can afford the service. Dont be surprised by annual price increases. This is normal for these types of companies.

Wow the new manager Tommie is a complete joke. She doesn't do anything but go out of her way to make you miserable. Her ego issues are going to cost her the job and also cost her company a lot of business. I miss Gema. She really took care of business and made sure we're always happy. This new one just sets on her phone all the time and whenever you need something, she makes sure you never get it. Then she makes sure to annoy you as much as possible just for her to feel important. Run away from this place or face the consequences of having to deal with her. She never cleans yet never let you use the bathroom. It's always locked. Everyone we know in the other storge units left already. We are waiting for our 1-year to end, and we will be gone forever. We will never go back to Public Storage. A business that hires people like her should never get your money. Stay away, you have been warned!

Employee Tommie was Awesome!!! The care and help I received today was over and above and greatly appreciated during a time when any help is much needed!! Thank you so much!!!

I have a 5x10 unit my rent is 180 a month place is very clean people are very pleasant as long as you pay your rent on time you have no problem's I recommended it.

Great prices ! Gema was so sweet and helpful. Walked me through every step and offered great tips on protecting my items while in storage from things like moisture etc.

Gemma is HANDS DOWN the best employee!! They are lucky to have someone so in tune with the customers. Definitely recommend using this location!

I was very well informed & pleased with the service I received from Gema today. Glad I chose this facility because Gema was very polite and explained everything thoroughly

Gema has excellent customer service. She’s an A+. She is very helpful to the people around her and in her community. I’m glad to meet someone as helpful as she. She’s a great person to have in your business/life. I appreciate you so much Gema.

Great place the manager has outstanding customer service skills she went above and beyond what's expected to make sure you and your property are well taken care of

I walked in this morning in need of an immediate storage and received the absolute BEST! service from Colleen. The tour of the property felt like a walk in the park with a good friend 🌞 Also, the property is peaceful and full of chirping birds 😊

Gemma is nothing short of amazing great person great business

This review is from randy Valentino - Gemma is a fantastic employee. She is an asset to Public Storage she treats people with respect and courtesy and goes out of her way to service her customers you couldn’t ask for a better employee than her she is a definite pleasure to deal with. I want her to know how appreciated she is for all that she has done for meThank you Gemma

I am only putting this review because of the property manager Gema. Anytime I had an issue she helped. Everytime I came in she was always polite and helpful. She is what make this public storage store what it is. I would recommend this place because of her.

Gema is a GEM!!! She handled a complicated situation like a magician. We 10,000% recommend this storage facility because of her. She cares about each and every customer while still upholding what is right for her company. The facility is conveniently located and safe and spotlessly clean. There are plenty of moving supplies available for purchase. The bathroom is clean.

Great service and friendly staff. Very happy with this particular public storage facility in Westland, MI.

Its was great came in to have a difficult time but it was easy & great i recommends this place for your storage place

Gema she’s was amazing with me she has good customer service thank you gema

I edited this review due to the new property Manager. Gema is a Gem. Very friendly and polite. She also isn't the type of person to just sit and do nothing. The grounds are looking clean for a change. She keeps the grounds picked up. Thank You for hiring this lady for this property.

The customer service Gema provided was exceptional.

Totally amazing service with Gema! Super courteous and helpful! Definitely recommend this place!!! We needed the cart and she went in search of it for me. Within minutes, we made friends with other public service customers and the cart was shared!! Very friendly and helpful staff!

Gema and Collen are great, they care about their customers and go the extra distance to make sure we are taking care of. Thank you ladies!!!!

On Friday in the early morn, 2-18 I wasn’t able to secure my unit space due to the lock mechanism being stuck. Unfortunately I couldn’t stay and had to leave for work leaving my space unsecured. Def didn’t know what to do and was worried. It was before the property was scheduled to be on site , but I immediately called and left a VM for the property manager. She immediately returned my call and stated she would secure and fix the problem and not to worry.. The following Sun i returned to my unit and met with her. She took time to show me what the issue was and how she fixed the issue.. She’s so polite and delightful to talk too every time I see her . Best place to store your personal belongings as they do CARE there ….. Thank you !!!! Life saver

I have always had a wonderful experience dealing with Gema. She's very efficient, punctual, & a pleasure to work with.

My experience here was great and easy. I did an e-rental for a 10x20 space and Gema called right away letting me know that my rental was ready. This process was effortless. I found that I needed a 2nd unit. I went on my app to purchase a 2nd unit but it was not going through. When Gema came back to work she got me straight and explained e-rentals to me. Gema kept in touch with me to make sure I was able to access my unit and to answer any other question I had. She made my experience with Public Storage wonderful.

Jenna is the best she helps with everything she's very knowledged very very helpful very very kind I would highly recommend this storage unit company to anyone thank you

Met Gema yesterday and what a sweet patient lady she is. Friendly and helpful. The units are clean inside and outside. Will definitely recommend this storage facility to everyone. Nice to meet you Gema!

Gemma is very helpful and friendly.

Gema was very pleasant and accommodating upon my visit to this location. She made sure the rental was processed successfully, walked with me to my unit, and made sure I knew how to properly lock my unit. I would definitely recommend this location and if you stop by ask for Gema 😊

Gema, It was very helpful she helped me set up the app everything so she's a wonderful woman she deserves a big fat race please do so thank you