Public Storage Self-Storage Units at 36001 Warren Rd, Westland, MI

As a senior technology can be intimidating and individuals patience to assurance is a unique customer experience. But! DION at the Westland location is a champion of customer service and focus. He took time to educate, coordinate and resolve my technical issue. I hung up feeling like a valued customer. Thank You! He was custo provided customer service above and beyond th

The manager Tommie was very helpful and explained everything.

Excellent customer service and nice and clean area friendly staff, and the manager Tommi amazing customer service

The price is ridiculous.

I came here very last minute, without a reservation. And the lady working (I can't remember her name, but it started with a K) she was so friendly and helpful. She was able to quickly get me a storage unit that fit my needs. And I was able to move my things in right then. Would definitely recommend.

I have a storage facility here and the place is never open when I get off of work is so inconvenient and they just raised the prices this place is the worst. They need to be open till at least 8:00 on weekdays and weekends. If you're going to raise the prices you're going to have to be open later for the convenience of your customers.

I'm very happy. Tommie was so nice and helpful.

Very helpful and detailed.

Such a friendly and welcoming place. Tommie is an amazing manager. The only thing that I am bothered by is the price. They are expensive but as long as the service remains the same with excellence and gratitude then we will stay. Thank you Tommie for your amazing service.

Great service! Very friendly staff!

The customer service representative Tommie, was excellent . Tommie explained everything to me, and there was not a long wait.

Tommie at the front desk was AMAZING!! She not only made the experience easy and quick but she was so kind and very enjoyable to be around!! She had all the information we needed. Tommie needs a raise!!!!

Clean friendly environment. Tommie was very helpful with my storage needs. Very kind and courteous

She was very helpful and explained everything to me and I will get my unit there

Tommie is an amazing human being, and I am always happy to see their smiling face.

The receptionist was phenomenal! Handled everything well! Give her a raise!!!!!! I recommend that she gets a raise, and higher position.

The most horrible place..they tried to hit my credit card for rent in December after I moved out..i moved Dec 3rd and there's a 3 day Grace period..dont go there ever rip off and trying to commit fraud

Tommie was very helpful and polite. Explained everything I should know and what to expect.

Tommy was very professional. She made me feel welcomed and helped me to transfer to a smaller unit. I made an error and she figured it out. She was nothing short of amazing! She also gave me a tip should I want to downsize to a smaller unit. Thank you, Tommy!😄 Happy client over here!

It was excellent. The attendant TOMMIE was very helpful excellent knowledge, patient and manorizem. You have a very good employee working at the Westland Public Storage!😊

I've been a customer for about a year. The experience has been great. Here are the main reasons: - Excellent customer service Gema, the property manager was always there to answer important questions about my account. Even when she was busy and couldn't take my call, she still called me back before the day was over. - Property was secure and protected by locks and a gate which you could easily access through the app.No need to remember codes. - Based on this combination, I've never had any issues with the company. The people and service was always great. I would highly recommend as long as you can afford the service. Dont be surprised by annual price increases. This is normal for these types of companies.

Wow the new manager Tommie is a complete joke. She doesn't do anything but go out of her way to make you miserable. Her ego issues are going to cost her the job and also cost her company a lot of business. I miss Gema. She really took care of business and made sure we're always happy. This new one just sets on her phone all the time and whenever you need something, she makes sure you never get it. Then she makes sure to annoy you as much as possible just for her to feel important. Run away from this place or face the consequences of having to deal with her. She never cleans yet never let you use the bathroom. It's always locked. Everyone we know in the other storge units left already. We are waiting for our 1-year to end, and we will be gone forever. We will never go back to Public Storage. A business that hires people like her should never get your money. Stay away, you have been warned!

Employee Tommie was Awesome!!! The care and help I received today was over and above and greatly appreciated during a time when any help is much needed!! Thank you so much!!!

I have a 5x10 unit my rent is 180 a month place is very clean people are very pleasant as long as you pay your rent on time you have no problem's I recommended it.

Great prices ! Gema was so sweet and helpful. Walked me through every step and offered great tips on protecting my items while in storage from things like moisture etc.

Gemma is HANDS DOWN the best employee!! They are lucky to have someone so in tune with the customers. Definitely recommend using this location!

I was very well informed & pleased with the service I received from Gema today. Glad I chose this facility because Gema was very polite and explained everything thoroughly

Gema has excellent customer service. She’s an A+. She is very helpful to the people around her and in her community. I’m glad to meet someone as helpful as she. She’s a great person to have in your business/life. I appreciate you so much Gema.

Great place the manager has outstanding customer service skills she went above and beyond what's expected to make sure you and your property are well taken care of

I walked in this morning in need of an immediate storage and received the absolute BEST! service from Colleen. The tour of the property felt like a walk in the park with a good friend 🌞 Also, the property is peaceful and full of chirping birds 😊

Gemma is nothing short of amazing great person great business

I’ve had my storage unit almost two years. Gems is very amazing always friendly and such a pleasure to speak with! Thank you Gema for all you’ve done!

This review is from randy Valentino - Gemma is a fantastic employee. She is an asset to Public Storage she treats people with respect and courtesy and goes out of her way to service her customers you couldn’t ask for a better employee than her she is a definite pleasure to deal with. I want her to know how appreciated she is for all that she has done for meThank you Gemma

I am only putting this review because of the property manager Gema. Anytime I had an issue she helped. Everytime I came in she was always polite and helpful. She is what make this public storage store what it is. I would recommend this place because of her.

Gema is a GEM!!! She handled a complicated situation like a magician. We 10,000% recommend this storage facility because of her. She cares about each and every customer while still upholding what is right for her company. The facility is conveniently located and safe and spotlessly clean. There are plenty of moving supplies available for purchase. The bathroom is clean.

Great service and friendly staff. Very happy with this particular public storage facility in Westland, MI.

Its was great came in to have a difficult time but it was easy & great i recommends this place for your storage place

Gema she’s was amazing with me she has good customer service thank you gema

I edited this review due to the new property Manager. Gema is a Gem. Very friendly and polite. She also isn't the type of person to just sit and do nothing. The grounds are looking clean for a change. She keeps the grounds picked up. Thank You for hiring this lady for this property.

The customer service Gema provided was exceptional.

Totally amazing service with Gema! Super courteous and helpful! Definitely recommend this place!!! We needed the cart and she went in search of it for me. Within minutes, we made friends with other public service customers and the cart was shared!! Very friendly and helpful staff!

Gema and Collen are great, they care about their customers and go the extra distance to make sure we are taking care of. Thank you ladies!!!!

Renting a storage place here was easy and quick! Gema was very helpful and professional. She walked me through the process and was friendly and easy to talk to! Thanks for your help!

On Friday in the early morn, 2-18 I wasn’t able to secure my unit space due to the lock mechanism being stuck. Unfortunately I couldn’t stay and had to leave for work leaving my space unsecured. Def didn’t know what to do and was worried. It was before the property was scheduled to be on site , but I immediately called and left a VM for the property manager. She immediately returned my call and stated she would secure and fix the problem and not to worry.. The following Sun i returned to my unit and met with her. She took time to show me what the issue was and how she fixed the issue.. She’s so polite and delightful to talk too every time I see her . Best place to store your personal belongings as they do CARE there ….. Thank you !!!! Life saver

Gema has always been awesome with any issues regarding my account or unit. Her attention to detail and responsiveness is always in a timely manner. Great manager and professionalism!

My experience here was great and easy. I did an e-rental for a 10x20 space and Gema called right away letting me know that my rental was ready. This process was effortless. I found that I needed a 2nd unit. I went on my app to purchase a 2nd unit but it was not going through. When Gema came back to work she got me straight and explained e-rentals to me. Gema kept in touch with me to make sure I was able to access my unit and to answer any other question I had. She made my experience with Public Storage wonderful.

I have always had a wonderful experience dealing with Gema. She's very efficient, punctual, & a pleasure to work with.

Jenna is the best she helps with everything she's very knowledged very very helpful very very kind I would highly recommend this storage unit company to anyone thank you

Met Gema yesterday and what a sweet patient lady she is. Friendly and helpful. The units are clean inside and outside. Will definitely recommend this storage facility to everyone. Nice to meet you Gema!

Gemma is very helpful and friendly.

Gema was very pleasant and accommodating upon my visit to this location. She made sure the rental was processed successfully, walked with me to my unit, and made sure I knew how to properly lock my unit. I would definitely recommend this location and if you stop by ask for Gema 😊

Gema, It was very helpful she helped me set up the app everything so she's a wonderful woman she deserves a big fat race please do so thank you

My overall experience was very easy and helpful. Gema was super friendly and nice. She explained to me very thoroughly how to access my storage. I recommend this location anytime.

Can't say just how satisfied I was from beginning to end of the transaction. I looked on the website, so I knew exactly what kind (indoor/outdoor) & what size unit I wanted. Called up & the call center told me that someone would be calling me back. Gema called me almost immediately. She was extremely helpful & told me she would hold the unit that I was interested in. Went in later to pay for the unit & sign papers & there was Gema....professional & friendly. She made the whole transaction so easy. Even showed me how to load the Public Storage app on my phone. And gate access.....OMG...how easy is it to access the gate right from your phone?!?! Can't say enough about how happy I am with Gema & Public Storage!!!!!

Gema was amazingly helpful! I’m thankful.

Tommie was great, helpful in getting us transferred, and very nice. I would reccomend this storage unit to anyone.

Gema is great! First impression is always a lasting memory and she is wonderful. I will always be glad I made the decision to come here.

Gemma is awesome!

Very helpful and and understanding great employee service.

Excellence, patience and very helpful

Public Storage at 36001 Warren Westland Michigan the storage space is clean, the pricing was just right, but more importantly for me was the no the manager Gema she very nice very polite a sweet lady who knows her business knows what she’s talking about and just downright intelligent, compassionate and thoughtfuness. Gema's kindness and intuitiviness in that she understood what I was going thru and worked with me. I really appreciative that she went the extra mile in helped me to download the Public Storage app and then showing me how to work the app. Gema's sweetness and kindnessand expertise helped me and made my day a while heck of a lot better. I thank God i met her.

Karen is very friendly and helpful!

Gems was very professional and helpful.

Gema has excellent customer service skills, she's very personable, and very helpful with helping you set up your phone app. I would highly recommend this location in Westland MI.👍🏾👍🏾👍🏾

I've been using this storage place for about a month now. Gema is awesome, and she is very helpful. She helped me find the right size storage. Anytime I have a questions, she is able to help. I would recommend this place 👍.

I had the pleasure of working with two associates (Gemma and Tommie) at the Westland, MI location on two separate dates. Both Gemma and Tommie were professional, and went well above and beyond to assist with obtaining the appropriate size units for our needs. Both answered questions and provided assistance in completing the on line documentation as well as walking us to the units and making sure the locks would work properly. We had originally thought we would only need one unit but when we arrived on the second day to unload items to that unit we discovered we would in fact need an additional unit. Tommie was working this day and was actually at the end of her shift and getting ready to leave for the day, very graciously remained on site to make sure we were able to find a unit and that it was accessible and the lock functioned properly. Both team members were awesome to work with!!! I would definitely recommend this location and these two staff members to everyone! Thank you Gemma and Tommie!!!

The lady working there named Gema was very nice, helpful, and answered all my questions.

Gems is great! From the very beginning, when I made the reservation, Gema was on it! She followed-up after I made a reservation, patiently and professionally walked me through the entire process, and has been very responsive and available for any questions. Gema is jewel, a rare find; someone with great energy, work ethic and personable!

So, I had a bit of an attitude because I thought my storage key was lost with some other keys. Unfortunately, I displayed my frustration and my attitude even more when GEMA told me how long I had to wait in order to get into my unit. I know better and there was no excuse to take my frustration out on her (I didnt act out - I was simply annoyed). GEMA remained calm through my annoyance demonstration, which should have been directed at MYSELF since it was ME who.lost the keys.. After GEMA described the keys - I realized I had the keys all along. I go to this location to pay my bill every month and every month GEMA is truly a JEM. She is always kind, considerate and helpful. Today, even with my"tude" she rocked it out so that I could do an upgrade with my unit. I think her customer service is exceptional. She was able to upsell to a customer with an attitude and I walked away happy. Thank you GEMA! Thank you for bein an exceptional human being, especialy when my being lacked luster. Liz C.

Gema was an awesome representative of this company, I'm more than pleased with her customer service and professionalism. And I'm happy I chose this location.

Gema was extremely friendly and helpful. Staff goes out of their way to be courteous and caring. Have had a difficult year, and Gema was kind enough to keep me updated on everything until we got back on track.

I love this place. The Bes staff as well. Thanks to Gema she helped us a lot. We do recommend this place to everyone. Very fast and perfect service.

Gema was very helpful and a very honest person she definitely does her best and it shows decent price as well

Gema is absolutely amazing and a pleasure to speak with! She helped me tremendously in my time of need by going above and beyond to ensure I was taken care of before my out of state move. She was kind and helped me with figuring out the proper size needed for my items, especially since I am horrible with dimensions! She also came to another location just to assist me. She took to the time to let me see the difference between the unit sizes and also helped me with the Public Storage app and how to use it. I am extremely satisfied with her customer service. Thank you so much for calming me and preventing a meltdown in my moving stress! You are a Gem!

The personnel is knowledgeable, friendly and quick to help with any question you have, Gema was a Gem!!!

Gema was great and so helpful. Had issues renting the unit online and she assisted not only via the phone but also in person. Great help and good customer service is hard to find. In addition to Gema, we recently helped my parents unload a large uhaul into a storage unit that had to be purchased last minute. Colleen was very accommodating at finding them a unit ASAP and providing great service when we had to unload quickly.

Been looking for a unit for a few weeks. Found the best price for the size I needed at this location. Gema is an absolute prize! She was so helpful and kind and made me feel welcomed and at home. Anyone in need of a storage unit, come here and be sure to ask for Gema! Thank you for making this experience quick and easy for me.

Gema, is great, very helpful and so easy to talk to. Thank you for helping me, I really appreciate it.

Very professional very informant. Gema told care of us and make us feel safe. To do business at Public Storage

Gema: Was great and made everything easy for me to rent.

Gema very helpful, definitely give Stars

very helpful.

I really had no idea how the system of renting a storage unit worked. Thanks to Gema in the office it turned out great. She really spent a lot of time with me , explained things in a way I understood { in my 70s } and I never felt rushed. Thanks again Gema

Gema did a great job of making sure the process was smooth and easy also so me the unit to make sure it was clean and ready.

Very good service!

highly recommend this storage facility. Not only did they upgrade the size of my unit after I booked it online but they made the entire process easy. The facility is monitored and patrolled with security cameras, it is very clean as well. Gema was extremely helpful to me with closing out my account and was already aware that my unit had been vacated even though I had neglected to call to let them know. She updated my account so that I wouldn't be charged the extra days because of my neglect. Excellent customer service

Very easygoing here. No stress. Gema was AWESOME!!! She is the best reason to store here.

Easy move in process, well maintained property and units, very secure. A little pricey but the extra cost is worth the piece of mind. Gema explained everything well and made it quick and easy.

The Tech remove flat and direct me down to replace with new tire.!

Gema was amazing!! She took the time to teach my wife and I to utilize the app to open the gate. We appreciate her kindness and patience.

Gema great customer service an listen to me an care about my problem

Gema was an amazing property manager! She had us set up quickly- very friendly. Would recommend!

Gema was great to work with. I called on Friday to inquire about space and visit to look at it. She called the following day to see if I was still interested and a possible time to visit and who I would be speaking to. I had a smaller unit reserved but was upgraded to a larger for the same price since the last small unit was taken. Overall, a good experience.

I was very satisfied with the customer service I received from Gema. She answered all of my questions and explained each step of the application process. She showed me what packing products were available. Then she demonstrated how to input my gate code and how to lock my unit. I would definitely recommend this location of Public Storage.

Gema is wonderful! She made the whole process quick and easy. Helped me decide on what size unit would work best for me! She is a keeper!

Had to transfer from a smaller storage unit to a bigger one and Gema was of great help.

Clean, well-built storage units. Pricey, but properly maintained with plenty of options.

Gema provided better than 5 star service @

Gema and Ashley are 2 of the most amazing personalities that I’ve met in a long time. Extremely pleasant and should be given a raise before their recruited by another customer service driven company. Anyway, thank you laddies!😘🙂

Ashleyy is amazing she was so nice I called in last second and she stayed to help me out with the best deal Thank you guys so much

Ashley always takes very good care of me! Thank you.

It looks like a good place. We just go through the parking lot to leave George's. That is a great restaurant.

I have to compliment Tiffany at the Westland location who provided me the best customer service today. She really made my day and I appreciate the extra effort she made to meet my needs. Thank you Tiffany. Great Service.

If i for get my password they are quick to help. The location is ALWAYS clean and the people are always willing to help regardless of what the problem is. I use a walker and sometimes i need help. Personally I've never had a issue.😷

Tiffany was super helpful and got me through very fast

Tiffany was awesome she answered all my questions and had very good customer service on today

Tiffany was very helpful in orienting me during my first visit to the facility. Thank you, Tiffany!

I am very happy with the service that Tiffany provided us. She was very helpful and kind. I would highly recommend this facility.

Tiffany was thre best.. thanks

Thank you Brandii, very helpful.

Changed prices but there board has old prices they are screwing there customers i wont be going back ever.

You can get the same size storage unit for a lower price at nearby competitors. Also, the entrance/exit has been left open for several days now since one of the entry/exit code boxes was damaged.

Do Not store your belongings here if you are late they will drill out your locks. Then make you pay for a new one. Not worth them saying they had to check if its empty after you tell them you were going to pay. They don't care about their customers they just want you to by extra locks and take your money.

The customer service is excellent. Very friendly and helpful with merchandise.

Service is alright

Kris was great. She is the best, everything was ready and the size was perfect. Even with all my stuff I can still walk through my unit. Great rates and I barely pay 50 bucks until july.

Excellent service

Kris is an absolute gem! When we checked in for out storage unit the customer service and friendliness was world class. What a great experience. Thanks, Kris!

Lisa was a really big help and did a great job

i was worried about what size unit i needed Cris was very informative on the sizes of the units and cost which help me to make the right dicision. Chis is very pleasent and professional. a great experience.

Thanks Kris! You were a great help today.Got us signed up quickly so we could begin filling the unit.

Kris is the best!

Thank you Kris for the amazing help!! Was a very quick process and there is always a cart at the door to the building which is great. Makes things easy. On top of that the price is actually cheaper than what they told me it would be!

This Public Storage is very nice. I've used this location multiple times and my belongings have always been safe.

Kris, our service representative, was friendly and knowledgeable. She answered all our questions. Great customer service.

Tyra was very nice and knowledgeable. She was a pleasure to deal with and a definite asset to the company!

Ashley gave us excellent customer service. Very friendly and very helpful.

Way to expensive

Ashley and Candice were a big help in getting me set up with two different size storage units. They are very helpful and knowledgeable since I had a lot of questions and walked me through the process of what I needed to do. I definitely would recommend this location to my friends and family.

Candice was super helpful..highly recommended!!

Helpful tour of the facility, how to enter the site location of storage unit thanks to Candice. The property is easy to locate clean and has a small store for storage needs (i.e. boxes of all sizes bubble wrap and humidity control products).

Outstanding! Candice was a great help. I left there feeling better than I did before I arrived.

The rep Ashley was fantastic. I appreciate her courteousness and professionalism👍

Ron was great had me in and out in no time with great service.

Ron took care of me at Public Storage. Really ready to get some clutter out of the way!

Had a positive, well educated experience with Ron! He showed me around and even switched out my unit due to an sticky door. Good overall experience, would definitely recommen .

Ron was a very great help very nice and funny. He's the kind of person we need everywhere at all establishments. Makes Coming here worth while

Ron made my first time experience very smooth and helped out a lot. Very great with customer service!

Had a real good experience! Very helpful service by Ron! Will be coming back if I need storage again.

Ron, was great and provided excellent service!

It's ok. Not handicap friendly. Had to stand outside in the cold because only one agent was at the office. Everytime she needed to go into the storage yard everyone had to vacate the office. Storage access is good and first months rent is $1.

Ron helped set us up at PS. Helpful with questions and explanations of services. Update Ron had us leave this review with 5 stars before we had finished signing up for a storage unit. It's odd to ask for five stars when you're just signing up.. and to ask a costumer to do it in front of you. Just all around not a comfortable situation.

Ron, I had great service here a public storage thank you again

I came into public storage today and I was helped by Ron. I had been trying to rent since the weekend. There was an issue on my account for whatever reason. Ron combed through the notes trying to figure out how to fix it. After several calls I made to the manager she finally called him with the okay to let me rent. He was very patient and helpful. Ron was also very personable and pleasant. I spoke with Candice over the weekend and she was also very nice, patient, and as helpful as possible. This is my second time using this location and I'm very pleased with the service. Big thank you to Ron and Candice for being patient and helping me get my unit.

Ron gave excellent service. Offered me products without being pushy. Treated me with utmost respect. If recommend anyone to sure here. Thanks again Ron!

Very unprofessional, guy in there acts like he’s being inconvenienced to rent you a storage unit. I’d rather pay more elsewhere than put up with his attitude

Ron was very helpful and quick with assistance. Will absolutely recommend in the future.

Ron

Ron and Rachel have been very helpful and conciderate

Run was very courteous and thorough

Ron is the Best !!!! Thank you

Ron was awesome. Very helpful. Fast service too!

Daniel was covering the property when we went in, and he was excellent to work with. Plus, I like the facility and the hours. Overall, happy we move to Public Storage from our previous vendor.

Ron was very helpful. Quick service.

Ron was very helpful great service and very polite!

Ashley was amazing! She was very nice and took time to show me the property and even some units to help me get am idea of what I'm going to need when I am ready. Thank you Ashley!

Ashley was a wonderful help today! Everything was clean and exactly what we wanted.

Went here as a last minute emergency situation and Ashley was so helpful. She was not only fast but very efficient. Thank you for be so understanding that day.

I went into to rent a storage unit today. Ron provided the best customer service. He was very friendly and informative. I would recommend this place.

RON GAVE US EXCELLENT CUSTOMER SERVICE I WOULD RECOMMEND PUBLIC STORAGE FOR ALL YOUR STORAGE NEEDS 😊😊😊😊

Ron was so much help thankful to business with him

Mr.Ron is very kind. He explained very well and was patient for me dont understand English well. I appreciate really. You have a great worker!!!

Ashley was awesome! I stopped by right before closing and she was still willing to help me and meet my needs. Not only was she helpful, but acted very professionally. Thanks Ashley!

Ron was awesome fun and knowledgeable thank you so much for the great service

There should be a seven star option. Ron is very kind and helpful

Ron assigned me into a storage unit today! Great service!

Ron was professional and polite. Got me exactly what I wanted. Thanks Ron!!!

Ron was very helpful and pleasant. He. Came in early just to accommodate me. I wish there were more employees. That puts the customer first..

Have to give Ashley a 5star experience she was awesome niece clean storage ✔️

Ron was amazingly helpful and helped with storage protection solutions. On a customer service note he was friendly, laughed at my husband’s bad jokes and listened to our crazy huge family situation. Thanks for making this easy!

Candice was AMAZING! Working in the customer service industry I appreciate when you have an employee who goes above and beyond! Candice was very helpful, kind and helpful. Highly recommend you ask for Candice.

Thanks Candice at Public Storage location # 08697, you made sure we got the best offer and throughly explained the contract 👍

Have a unit here. Candice was awesome. She walked me through all the steps and was genuinely very helpful.

Ron was very helpful and quick in my process

Ashley gave great customer service and was able to work around our budget needs ! Thanks

Nice clean safe well lit area. First year rates were cheapest found but went up after 1 year by a lot.

My visit the first day was awesome and l have the unit i wanted and it was less then what l was paying at One Stop Storage on Wayne Rd. lnsurance included and a much larger unit much more safer lm pleased.. Ron Wood is a awesome person with a great personality...Very helpful and kind 100 stars from me...

Ron was very helpful. He answered all the questions I had!

Ron was excellent. I recommend everyone to by this public storage for all your storing needs.

Ron was awesome, answered all my questions, very pleasant to deal with

People can store their own products and vehicles on rent.

Ron was fast and efficient

How late can you wait to pay on a storage space

Thank you so much Ron at public storage! Great fast and friendly service! Great recommendation for your storage needs😊

Ron was great!!

Price went up by $17 after only 4 months.

Candice was a amazing customer sales rep. Extremely professional and courteous, would recomend to anyone in need of storage assistance.

Went in to public storage to potentially get a storage unit and when I went to open the door it was locked. The gentleman working came and opened the door with an attitude as though I had inconvenienced him. Then, stated what are you looking? I reluctantly asked about the availability of a unit and he quickly cut me off by saying, “we don’t have any of those available. Come back later.” Well, I will not be back nor will I refer anyone to this facility. Horrible and rude customer service!!! You just lost a customer.

Ron was a great help and made renting my storage unit very easy and friendly experience

Ron was very helpful and walking us through the process. We will be back because of him!

Excellent Customer Service!!!

An extremely pleasant and unexpected experience! I had shopped around at various storage places in the area for a sudden downsizing of my mother's house. Everywhere I went was a depressing experience - because of the condition of the property and the staff. Ron at Public Storage Westland was AMAZING to work with. He was VERY helpful and guided me towards the right decisions on unit sizes and how to best manage the sudden downsizing of a house into storage. He also went beyond and gave me comfort about what I was going through with the sudden change in my mother's health that dictated this entire move. VERY confident that I have chosen the right property! Thank you Ron!

Ron was such a big help! My uncle moved from out of town and he gave us great customer service and made sure we understood everything he was telling us!!!!!

Ron is awesome! Made upgrading so easy!!

Ron was great thx:)

Kimberly was very helpful and a pleasure to meet she showed me and my son around very good and very helpful good place to if you need a storage unit

Ron offered great service and walked me through everything...he was awesome Such a pleasure to have great customer service.

Ron was the best! His personality and customer service skills are superior.

Ron took the time to show the different size storage units in the cold, windy and rainy Sunday afternoon, Ron explained everything we needed to know regards to renting a unit. Thank you 😊

Ron was extremely helpful. Thanks!

A-1 service from Ron. Knowledgeable and professional..

Val and Karen were super friendly and made the process very quick and simple. Thank you.

Ron Very satisfied

Ron was a very polite guy and helped me through on how getting a storage.

Great storage , place very clean

Ron is a very friendly person very Knowledgeable and he know iis job well

Ashley was very professional and made sure I was well aware of everything I was signing up for. She gave wonderful customer service and made it a breeze to get everything done. I definitely recommend renting from Public Storage in Westland!

Ron was very helpful and informative

Ron was very helpful to me showed me a few storages & explained to me what I should have & I appreciate it, hes so kind!!

Ron has been a great help and informative pers0n

Ron

Ron was awesome! Great experience! Fast and efficient! This was the coldest day in Michigan but Ron made in so worthwhile! I’ll always chose Public Storage thanks to him!

Ron was awesome!!! Very informative and helpful. He went above and beyond with help and i would refer home and public storage to anyone. Thank you Ron!

Ron was very efficient in explaining all details of rental storage. Made the process very easy! Five Star!

Ron wasso helpful through the process.

Got an indoor storage unit at the Public Storage in Westland. Property number 08697. Booked the wrong unit, but Ron worked with us to get the unit that we were looking for. The unit was clean... Overall happy with the experience of acquiring the unit.

I've had a unit here for over a year and am VERY pleased to see that management seems to value customer feedback! Changes in employees, communicating policies correctly and simply providing a high level of customer service has definitely been noticed!

Ron was amazing. He really knows his stuff and has excellent customer service.

Ron was very helpful and knowledgeable. Excellent service. Would recommend.

Ron was very nice and helpful.

I just leased a unit and worked with Ron. He was very helpful and did an awesome job. The price of the unit was very affordable. All around a great experience.

Ron was a tremendous help!

Ron was amazing very professional and offered lots of options and pricing information!!!

Destinee was very nice and Ron was cool! Great job, keep up the good work!!

Destinee was awesome and very understanding about me running behind

Great customer service!!! Ron was great, polite, and very professional. I'm glad I made the decision to come here. Thank you Ron!!!

Great Experience Destinee!!!!

I was very happy with the service! Destinee was very helpful and answered all my questions. Would definitely recommend this location!

Ron did a good job was very nice and prof.Would recommand.

I needed to store my items and found this Public Storage facility. Ron, the Customer Service Representative was very professional and took great care of my storage needs. I will definitely use this location in the future. Thank you, Chery

Clean and nice staff

The mileage charge is ridiculous

I would like to Thank you so very much Destine for all your help. I would like to let everyone know that this is a great storage places and the unit I got was very clean and up to what I had been looking to rent the price was great. Thank you again so very much for all of your help Destine

Daniel did a great job! He was a joy to work with, very thorough! He is an asset to your company ☺️

I rented a unit at this location today and I was very happy with the ease of getting that taken care of. The discounts available when starting the process online and the helpfulness of Destinee in the office make the whole process very easy and affordable for me. I would definitely recommend.

Too expensive and to many rate hikes for what you get!

The entire facility is very clean and well maintained. Destinee was very knowledgeable & helpful in selecting the appropriate unit for me.

Kari, was the BEST!! SHE KNEW WHAT SHE WAS TALKING ABOUT🌸🌸🌸🌸🌸I WILL RECOMEND MY FRIENDS, THANK YOU😂

Destinee was incredibly helpful, very thorough and professional. I have use storage places before and she has been the most thorough explaining everything. Destinee has excellent customer service, I relocated to Michigan from Texas and have been taking to her for the past month to make sure I coordinated with my moving company. I will certainly recommend this location.

This is the first time that I have used storage. I relocated from Ohio to Michigan and needed storage for a short time. I chose Public Storage based on the positive reviews and convenient location (2 blocks from where I am moving). The service, cleanliness, organization, and professionalism that I experienced at Public Storage was way beyond my expectations!! I truly appreciate Kari's assistance in making storage the easiest part of a strenuous out-of-state move.

Destinee and Kari was very polite and courteous, I enjoyed the experience.

This is by far the best customer service I have experienced recently. Destinee was so helpful and took time to ensure I understood the process. I would definitely recommend this storage property in Westland.

I was helped by Kari and Destinee. These two women were exceptional in their customer service. They went above and beyond to help me. I was in a crisis and needed storage as soon as possible. They were very helpful; but so much more than that. In addition, they were caring as well. I cannot rate these employees high enough. Your company is blessed to have them. I will continue doing business with this company because of Kari and Destinee.

Walked in needing a storage unit somewhat last minute, and they had a perfect sized climate controlled unit available for a reasonable cost. Kari helped me throughout the whole process and answered all of my questions. Definitely recommended by me!

Stefani was very pleasant and the online forms were easy. The location is safe and secure and very clean.

We recently rented a spot to store our travel trailer. Destinee was very pleasant to work with. She personally walked us out to show us the spot. During the “paperwork” part, she was very efficient and professional.

Wonderful service

Walked into this location and was taken care of very well by Destinee. She is awesome and provided great customer service and professionalism.

This place is fantastic. I loved this public storage because Jillian's upbeat customer service. She went above and beyond and made sure i got the best unit for the best price. They are very accomadating at this location. Also the property is clean and upkept. More business' need a Jillian and she deserves a raise.way to go westland!

They will Jack your rates 20% after you move in. Horrible company Find an independent owner. Do not go here

Jillian is amazing. She took the time to explain everything to me and advise of the best decision for storage. She is the standard of customer service.!!!

I went here looking for a small unit, Jill was SO amazing! She helped me find the perfect unit and saved me a TON of money! Public storage Warren location is lucky to have Jill!

Jayzah was very helpful and polite. She answered all my questions and was excellent at her job.

Last week I was feeling quite stress about moving from one public storage to another. We needed a unit at ground level and two parking spaces, I couldn't believe our luck. The staff are very friendly, helpful and knowledgeable. Jillian and Germaine made me feel more relaxed about my move. This facility has just what we need. After we move in, we came to the realization we needed another unit. Jayzah was so wonderful, she was quick and efficient at her job, got another unit setup for us in no time. I want to say thank you to the staff at the Public Storage in Westland.

Great staff, Julian was excellent! So helpful and helped us find the best one for us! Thank you Julian!

Jillian went over beyond helping me move my things in and out of storage I only have use of one hand thank you so much Jillian from public storage she needs a big fat raise.

Jillian was amazing!!! She helped me very much and she is very friendly, kind, and helpful!! I would definitely recommend this place to all of my family and friends!!!

I like this one because it is close to me.

Kimberly was very helpful with my check and explaining the processes.

My rental was smooth and easy. Jillian was friendly and thorough with the store's policies!

Jillian was very friendly and was willing to answer all of our questions. We are very pleased so far with our experience.

Jillian was so helpful!! Great facilities! Thx!

I came in to rent a unit with my girlfriend. For some odd reason, the woman behind the register felt randomly compelled to shame me because I was sitting in the lone chair in their establishment instead of offering it to my girlfriend(after 6 years of her declining this gesture). Her and I were both taken back by this. After a few moments, I felt compelled to bring this up again since I actually have a health reason underlying all of this and when I mentioned this to her, she told me that she took an anatomy class in college and in so many words , I look fine to her. Flabbergasted.

This location had the type of unit we needed the day we moved to the area. Requested a move in that day (online) and received a call in about 15 minutes from (I believe) a manager welcoming us, introducing themselves (I forget her name, now) and reviewing general move in procedures. Toward the end, she was a little short when I asked my 2 questions, but I decided to let that go (maybe they're busy...maybe I'm just tired). When I got there, at my move in time, Jill came outside to greet me (a small gesture, but it made me feel welcome). She was a blast to talk to and offered great feedback about whether the unit we requested would be sufficient. She also gave some great tips about the local area, which I appreciated since I pulled into town earlier that day. Jill was also very thorough when explaining costs, payments, etc. She made the experience a great one.

Jillian was friendly and explained everything perfectly in detail. The store was very clean I was satisfied with the Customer service and was very happy about the rates t

Jillian and I didn't have a positive interaction in the beginning but the end result was good.

Jill was great! Made moving so much easier

Service here is great most definitely would recommend 👌🏾

I had a wonderful experience with Jullian , this is my first time having to use any kind of storage unit. Jullian was the best customer service representative i have ever had. She saved me time ans money. Thank You Jullian Public Storage is bless to have you in their service, and while I was there she made everyone feel important. Thanks

I was helped by Jilian and i must say she did an excellent job at getting my account setup. Great customer service.

This place is a joke rude and thieves and the property manager Jillian is rude as can be and the district and the regional managers do not know how to return phone calls either you will be better off storing your stuff at a nother storage property facility

The facility is clean and easy to navigate. Jillian made the whole process easy and relatively painless. :) She was helpful in making the transition from a smaller unit to a larger unit, when my needs increased. Kimberly was also helpful and friendly!

I'm very pleased with the service, flexibility and friendliness of the staff. The place is a bit further from my home than I would have liked but for now it suits my needs and would recommend to anyone.

Great place, Julian was super nice agent to help us out, great customer service ,as well with Kim, an outstanding establishment

Jillian was very helpful and pleasant to deal with, I didn't have appointment and she still adequate time for me.. Thank you..

Jillian was very helpful. She let me use her cart and dumpster in the back so that I could throw out my trash.

Jillian is awesome great fantastic wonderful Customer service 😉

Jillian was your helpful, she took time to explain everything to us. She was very very professional.Jillian help my wife understand the size of unit needed.

Jillian was very knowledgeable and helpful, very good experience to start out.

Jillian has been extremely helpful. I would have gotten the wrong size unit! She is very personable. GREAT manager!!! Give her a rise, she deserves one.

Constantly raise your rates, they're betting you can't afford to move out. But consider this....You have 100 units raise everyone's rate by $20.00 that's $2000/month. 10 people move out from the rate increase, -1500.00, still gain $500/month and rent the 10 extra units at a discount. They love the rent game and play it hard, SHOP AROUND, Mom and Pop storage is better.

As far as the facility goes--its top notch. Clean, safe, hours are nice and even has a restroom open after hours in case the need arises--but that's where the pleasantries stop for us. The customer service at this location was terrible. So bad, that we both left with a bad feeling about the place and were very determined not to be here any longer than we had to--one month and we were out. About a month ago we were a victim of a fire in our apartment building. We came in because we needed a place to start pulling things out of the apt that we thought were salvageable --while we tried to find a new home. We walked in knowing a 10x10 would work for what we needed it for but Jillian insisted that I try to mentally figure out what made it and what didn't so she could tell us what she thought we needed. At this point we didn't know what made it and as I'm recalling furniture thats near and dear to me I'm getting more and more sad, upset and in tears. We walked in and told her immediately what had happened and making me go thru this was cruel. I asked her once if I really had to do this and she said yes. As I was more in tears over the traumatic event I begged her to let me stop. Jillian was a robot. She acted like she didn't care and justified it by telling me she was just doing her job. It was hands down the worst experience in customer service I have EVER encountered. We felt badgered and even more knocked down than what we had already felt. At one point I had a question about billing and she retorted that she had a spiel and she would get to that but asking her questions and taking her off course would slow the rental process down. I was lectured for asking a question! I literally pulled my baby out of a burning building just the day before and we were treated with the most disrespectful customer service. I am actually still in awe over it even a month later! The straw on the camels back was when we were called ON A SUNDAY about how we needed to make a payment for next month-two days BEFORE our payment was even due! It made us second guess our due date and stress us out even more. Needless to say, we made sure it was empty because we couldn't stand being there any longer. Such a traumatic event should be treated with empathy and understanding and we were not given either. I am sure that Public Storage would not stand behind this behavior--go to a different location maybe, but do not rent a space here. I do plan on writing the company.

Jillian is awesome...explained everything great. Answered any questions i had and she made sure i understood everything before leaving. Very clean and easily accessible.

Jillian was very helpful and professional I would recommend this Public Storage to anyone who's looking for a place like this

Jillian was great and alot of help with a great personality... I got my unit cheaper and alot better defiantly recommend this store.

Jillian is the best at Public Storage loved the service it was great

Jill was very helpful and answered all the questions that I had. I would recommend public storage of westland to my friends and have them as for Jill.

Jillian set me up. She was very thorough and even went to show me around the storage place. She also set me up with a package with everything i will need to move my apartment. She was very well trained and you can tell she genuinely values her job. It was very refreshing. Will be recommending to family and friends. THANK YOU!

Quick and easy, good space and Val was awesome!

Val was who checked me in. Very straight and to the point, walked me through everything and was very helpful. Also recommended some great products for our move. I would use this location again

Jillian was a true professional. She made this experience seamless and smooth. I would recommend Public Storage to anyone in need of a storage company.

Pros: The facility is fairly new and clean and in a convenient location. My unit was clean and the door and lights worked well. The office has a variety of packing and storage materials (boxes, etc) available for purchase. Security is at least as good as any other storage facility with each customer needing to punch in and out of the facility using their own access code. Neutral: The gate locks for the evening at 9pm. There is no access in or out after that time. On one hand, that could be seen as a security feature. On the other, it could be inconvenient if you want to be there late. Also, there is the possibility that you could get locked in if you're not careful. Cons: You have to purchase their lock ($20) because the doors are not compatible with any other lock. Although cheerful and friendly, it annoyed me that the staff member setting up my rental asked me multiple times to do things that would make her look good to her superiors. Specifically, after giving me sales pitches for various packing materials, all of which I declined, she later asked me to buy a box or roll of tape because it would "really help her out" and reminded me that I could return them later if I didn't use them. I declined again, stating that I didn't need them, but she insisted that it didn't matter if I didn't need them because of the return policy. I had to insist a third time that I didn't want to buy anything, especially if I know I don't need it and would then have to bother returning it. She also specifically asked me to provide a review, not because the company appreciates feedback, but because it would make her look good to her boss since these reviews are the only way they have to evaluate employees. After essentially giving me a sales pitch for the review (which I politely nodded through), she picked up the review info card from where I had set it down in front of me and put it in with my lease as if to make sure I wouldn't forget. These are small matters, but they did kind of rub me the wrong way. I also understand that she was just responding to pressures from her superiors. Still, I'm the customer. It's not my responsibility to make you look good to your boss. Or perhaps to her boss, be careful that policies to encourage or measure employee performance don't negatively affect customer service. Well there's the review you asked for. Overall, it was a good experience, but I don't think you'll mind if I "forget" to mention your name.

Val was very helpful!! She helped choose the perfect size indoor storage unit as well as helping me with the access codes!!

Jill is the best!!!! Very professional and would highly recommend her!!!

I love it because Jillian smith is very friendly and nice and very helpful

Very friendly staff Jillian was awesome. Very nice and professional. Went over all the paperwork thoroughly. Definately would recommend this location to friends and family.

During an emergency my family and I found a true blessing. Jill from this facility was AWESOME... she not only gave us a great deal but, also she guided me through the process and went way beyond the extra mile. You DO NOT find this kind of customer service anymore. I would suggest if anyone is looking for a great experience that is tangled with great prices, great service and somebody who actually cares for another human. Look no further, this is worth the stop. TEN STARS ALL DAY. Thankyou Jill and Public Storage for all that you did to make my experience one less stress to deal with.

Jill was very nice and helpful.

I've never written a review for anything, but my experience so far with this Public Storgae location has been amazing. Both Kim & Jillian have been wonderful. They have been super helpful and have saved me a few dollars on multiple ocassions. I didn't think customer service of this level existed anymore. 12 out of 10!!!

Staff rocks! Very very clean and outdoor vehicle storage as well as indoor storage too! (that's what we have)

EVERY TIME I GO IN TO THE WESTLAND LOCATION THE PROCESS IS EASY. I AM GIVEN EXCELLENT CUSTOMER SERVICE. THANKS JILLIAN! :)

Clean facility the doors are in working order they have locks on the doors already everything was clean and in good shape I've been in some other storage sites where they had rodent problems and maintenance problems but that does not go on here very nice I recommended it and they sometimes have sales that you should check out for better monthly terms.

I truly enjoyed the service that was given to me.The two young ladies treated me as if I was a family member.I strongly recommend this location to anyone that is looking for extra storage space.They also help me save some money,they have great options,plus they work well ❤ together

Wonderful customer service. The employee Jillian was awesome.

I always use public storage..... I have been at the Westland location for over a year now Jillian accommodated me and help me transfer in to a smaller unit so I could save money..... Thank you for the excellent service Jillian😀😀😀🤗🤗🤗

Kimberly is awesome! She goes out of her way to make sure customers are satisfied and are getting the best deal. The storage unit is prefect, haven't had any problems!

Jill was awesome and effecient

So far I'm satisfied with my choice in location.

Jill gave excellent customer service she was very helpful in getting me an affordable unit and fast she explained everything about the process and left me feeling comfortable with storing my belongings at her location.

Jillian was extremely helpful in helping me find a unit fit for my things!

Jillian gave excellent customer service from the time i walked in to the time i left the building. The best personality

Jillian and Kimberly were an amazing help! Perfect customer service and continual 10/10 assistance the whole time I was renting my unit! Definitely recommend this location to anyone interested. Make sure to ask for Jillian or Kimberly, they're awesome!

Many thanks to Jillian, who's always incredibly helpful, and will make sure that everything you need is taken care of. 10 stars to Jillian and Public Storage in Westland.

Jillian was awesome. She made certain I had the right size unit. She also made sure I got deals on all of my packing needs. Great customer service. Jillian was very thorough. Great price.

My Customer Representative name is Jillian. Jillian, gave A1 service to meet my needs. Jillian, read over all rules and regulations to make sure that I understood. I am satisfied with my 10x20 storage. Thanks Jillian and Public storage for being there in my time of need.

I was assisted by Jessica! She has a beautiful personality and very thorough and helpful! She helped ease the stress of finding a unit large enough to fit all my things. She made sure I had packing supplies and anything else move related. I appreciated her .

Rip off over charged and im sewing them its stilll auguest i have in most of my payment and there already auctioning off my things see you guys in court

Kiera was very nice and pleasant to work with , Thanks

Been with public storage for 2 years just got another unit with them Jillian has been a great manager always friendly and helpful.

Thank You to Jillian for doing such a great job on getting me the room I just rented. I also have another room that I have had for a few years now and everything has been good. I would recommend this Public Storage facility to anyone. Jillian does a good job and is nice to talk to. Thank You once again. Victoria

Jillian is a joy to work with, her knowledge of the property has made a stressful situation, less stressful. I will recommend this company to all of my relatives. Thank you so much Jillian, public storage!

I would highly recommend this location if you're looking for a place for storage. Jillian was a fantastic help in finding the right unit and getting me the packing supplies I needed for the best deal.

Great experience; met with kiera. Lovely personality; very friendly

My experience at the Westland facility was awesome with Kimberly! She was so helpful in my time of need in such a short notice. She went above and beyond her call of duty to really explain everything to me. Our tour to the actual unit was very helpful. Because I've never used a storage unit before. She made sure I fully understood everything before I left to go home. I would HIGHLY recommend "Public Storage" for your storage needs. If you're in the Westland area and looking to store your items, ask for Kimberly! She's the go to storage person with a pleasant personality who will answer any questions or concerns that you have. Thanks KIMBERLY!

Thanks to Jillian, Rebecca, and Brittany for being so incredibly helpful and going out of their way to make sure our storage needs were met! We are a business and have three units at their facility, and we couldn't be happier with their service and friendly attitudes.

Great customer service! Great location! Great price!

Brittany was very professional, polite and very through on explaining the benefits on renting storage. I recommend this establishment to anyone!

Kimberly was very helpful with determining the type and size of space I needed. She walked me to my locker and made sure I had no troubles understanding the lock to get in and out of my locker and the coded gate to get onsite. The entire process was done in an extremely professional manner. The location is very clean and security cameras very visible. I would recommend Public Storage to everyone!

Jillian was very pleasant and explained everything very well. I had a great customer service experience!!!!;

Jillian provided great customer service skills

Jillian was really friendly and helpful!!!

Jillian was very helpful in determining the type and size of space I required. The entire process was done in an extremely professional manner. The location is very clean and security cameras very visible. I would recommend Public Storage to everyone!

Jillian is pretty Cool. What's even cooler than Jillian is that the storage unit we got had a light in it, which allowed us to load up our sh** during the nighttime.

Very clean! Jillian was very helpful with getting us into the correct size storage space we needed. The location is great for easy access.

Julian was very helpful.

I stopped by here for boxes and was amazed how friendly and helpful Jillian was. What great customer service.

Hi to whom it may concern Jilian is very helpful she is a awsome employee she keeps the storage clean & neat all days long. I am impressed it is a beautiful thing when you know your storage is kept up and no leaves or trash are along the storage hallways and it smells fresh no and there are no oil stains on the floors. Im smiling. Good job jilian way too go young lady!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ☆ I hope my contribution helps ☆ ~ Terrell Owens !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was shopping around to see what storage gave better deals so when I move in month and I'm most definitly going to this location in Westland that guy Jeremy was so wonderful he explained everything in the best way also he told me how to get the best deal for me and I love saving money they should give this guy a raise lol but I couldn't believe how he was so nice the other storage companies were terrible

Stopped in to buy boxes. Ended up getting a storage unit here and cancelling at my other storage facility. Great customer service from Jillian. I got a great deal. I would recommend this facility to anyone. Jade P.

I think Pubic Storage has an outstanding customer service who is there to help with any problems or situations thanks to Jillian especially for making my time there a great time. Not to pricey if you ask me specifically and there is nothing better then a good environment in a business. Thank you guys.

Good job Jeremy!

Great storage space very clean no rodents...

Started our experience with Jeremy & he is very personable & pleasant to work with. As Jillian has come on the scene she has been very helpful & pleasant to work with. We see her regularly keeping things cleaned up & repaired to help us feel our belongings R kept secure

Very helpful. Our overall experience was nice. Thanks, Jillian!

I would definitely refer people to this storage facility.... The management was extremely friendly i feel like my property will be safe stored there they have very good security and cameras everywhere Julian was very helpful and polite while servicing me....

Very helpful and pleasant, My over all experience was great!!! Thank you! Give Jillian a raise in pay.

Exelent place I recommend everyone, Britney was very helpful, knowledgeable, explain every little detail and of course she deserves raise, offer me everything, all moving supplies they have. They have everything you need to move,don't go furder they are %100 ready for us. Thanks Britney, Thanks Public Storage A+. Merry Christmas to you guys and happy new year. Thank you.

I'm so-o-o upset!!! Why doesn't anyone regulate these storage units, cable companies etc????? My disgust with Public Storage raising my rent Jan. 2016 $16.00 was posted and today I went home and they are raising it again in Jan.-$20.00 more per month!!!!! From $118.00 to 154.00 in total! Shame on you Public Storage! You have very little overhead and are collecting on hundreds of units in my area. My income does not increase and I will post this for anyone who's interested and I will NEVER return my business to you-EVER!!!!! CAN'T WAIT TO GET OUT!!!!! This is posted December 4th 2016

Jillian was great

Five star treatment from the manager CRAIG. It was a busy holiday week too. Very pleased !!

Jeremy gave great customer service! He really made me feel he actually cared about helping me.

Great customer service!!!!!! They're very nice and so helpful! Great customer service with a smile👍🏻👍🏻👍🏻thanks Jeremy!

Jeremy was very helpful. As soon as I walked in, he presented himself and this business as a place where I can be certain that my belongings were going to be in a safe environment. He is also very knowledgeable about the storage spaces as well as the products provided to make storing our belongings easy.

I had to get another storage unit near Canton area was little bit worried about the Westland location. Once we walked in and met Craig it was such an lovely experience after that. He not only helped us understand our options/units, showed the property around and also took care of the business in a very professional manner in a short time. It is so nice to see people still so much customer oriented and focused, always with an smile on the Front Desk. CRAIG you deserve an THANK YOU.

Craig and Jessika really help me out friendly and I really thank them for the support.... Smiles and good customer service.... Thanks guys

Craig was wonderful and very helpful and made sure I was definitely in the right unit. He made a really crazy time in my life very easy.

I needed detailed help with getting a storage unit and Craig helped me step by step, telling me what was best for me. I was kind of persistent on having a unit close to the gate so he showed me a couple different options and made sure to accommodate me. Overall, great experience. Thanks, Craig!

I am very happy with my storage location. Craig always has the property looking great and very clean. Every time I go in he is more than willing to assist me and seems happy to do so. My experience is always pleasant.

first time buying a unit this is the place to go Craig was very helpful and friendly and nice guy he found me the right unit for all my stuff thanks Craig

Once again, Craig was a big help during my move. He is very knowledgeable, courteous and has a good sense of humor. I appreciate the cleanliness of the Public Storage facilities. I also appreciate the the online pictures are actual on-site photographs of the location and facilities.

Craig gave great customer service.