Public Storage Self-Storage Units at 36001 Warren Rd, Westland, MI

Awesome place nice clean and professional no hassle easy booking

Gema was helpful in resolving a payment issue I had with the app.

Gema what an amazing person. Goes above and beyond what is needed for customer service. Always willing to help you have a great experience with Public Storage

I've had more than one unit at various times over the years and Gema has always been great if I ever had any questions about pricing or any changes I might want to make. She is has a great problem-solving attitude, and you can tell she takes her job seriously and tries to help the customer in any way she can. Very professional, if I leave a message she'll always get back by the next day. A Gema of a manager, a pleasure to work with.

Gema was very helpful in getting my boat into the storage area! Thank you so much!

I wanted to thank Gema at the Westland MI location. She helped me navigate the rental process and provided some valuable information. I truly appreciate her professionalism, it unfortunately is a rare commodity. Thank u again Gema

Gema is very good. Please keep her around

Gema is one of the best stuff ever . She is very pleasant at all times and makes sure the customer is taking care of. Always professional. Excellent staff at the Warren Rd facility Westland .

I have been dealing with Gema for several years at this Public Storage location in Westland MI and she has always been very helpful and most professional. I give Gema a 5 star rating for customer service. Myron Bailey

GEMA WAS THE ABSOLUTE BEST!! She was very patient and friendly throughout the whole experience. Always smiling! I WOULD GIVE HER 10 STARS IF I COULD!!

Gema was very helpful today! Handled my question quickly and was very sweet - Thank you

I’m glad that Gema is back. She’s always been helpful and has worked with me. She keeps the area clean and orderly unlike the last manager there.

TERRIBLE CUSTOMER SERVICE! 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

Absolutely terrible service. Made a reservation for a unit online. Paid my fees. On my move in day i showed up(around 2pm so mid-day) and my app couldnt give me access, it said to go into the office. In the office was just a kiosk on the wall, which did not register to touch so i could not use it. I left a voicemail for the property manager and left my info. Tried the next day to get access(about 730am) left another coicemail for the property manager, and ended up having a 30 minute call with the corporate number. They had to give me a new access code which did work to get into the gate but when i got to my unit it had a lock on it. All the corporate office could do was tell me to leave another voicemail for the property manager. At this point i was just over the situation and asked to be refunded. Was again told this had to go through the property manager, who is not returning any of my communications anyways. I was also directed that i could call the corporate number later when the escalation department was open and they could help me. So i called corporate again (about 1030am) and the woman was very rude and vasically told me she wouldnt send my call to anyone and that they would only give a partial refund and could not give any idea as to if or when that might happen. Edited to add: ten days later, I have STILL not received any refund on this.

Horrible experience with this place. Not sure if it's just this one or the entire company. You can never catch anyone there, and if they lock your door good luck getting access, I have been waiting 5 days for them to remove there lock

Once again, Craig was a big help during my move. He is very knowledgeable, courteous and has a good sense of humor. I appreciate the cleanliness of the Public Storage facilities. I also appreciate that the online pictures are actual on-site photographs of the location and facilities.

Way overpriced

It sucks …hard to talk to someone their …

Nice place to store your things

As a senior technology can be intimidating and individuals patience to assurance is a unique customer experience. But! DION at the Westland location is a champion of customer service and focus. He took time to educate, coordinate and resolve my technical issue. I hung up feeling like a valued customer. Thank You! He was custo provided customer service above and beyond th

The manager Tommie was very helpful and explained everything.

Excellent customer service and nice and clean area friendly staff, and the manager Tommi amazing customer service

The price is ridiculous.

I came here very last minute, without a reservation. And the lady working (I can't remember her name, but it started with a K) she was so friendly and helpful. She was able to quickly get me a storage unit that fit my needs. And I was able to move my things in right then. Would definitely recommend.

I have a storage facility here and the place is never open when I get off of work is so inconvenient and they just raised the prices this place is the worst. They need to be open till at least 8:00 on weekdays and weekends. If you're going to raise the prices you're going to have to be open later for the convenience of your customers.

I'm very happy. Tommie was so nice and helpful.

Very helpful and detailed.

Such a friendly and welcoming place. Tommie is an amazing manager. The only thing that I am bothered by is the price. They are expensive but as long as the service remains the same with excellence and gratitude then we will stay. Thank you Tommie for your amazing service.

Great service! Very friendly staff!

The customer service representative Tommie, was excellent . Tommie explained everything to me, and there was not a long wait.

Clean friendly environment. Tommie was very helpful with my storage needs. Very kind and courteous

Tommie at the front desk was AMAZING!! She not only made the experience easy and quick but she was so kind and very enjoyable to be around!! She had all the information we needed. Tommie needs a raise!!!!

She was very helpful and explained everything to me and I will get my unit there

Tommie is an amazing human being, and I am always happy to see their smiling face.