Public Storage Self-Storage Units at 51985 Hayes Rd, Shelby Township, MI

The staff is fantastic. However, the rates increase every 4 months without fail. The doors and elevators have regular maintenance issues.

Called around different locations looking for information and accommodations for units, very pleased with the customer service given, thank you Amanda.

Dany was excellent with her knowledge, patience, and customer service! Moving out of state but easily would have given her my business again

I had a good experience with Public Storage! This nice young lady named Dany was very helpful and knowledgeable. She helped me get exactly what I needed.

Dany is AMAZING! Very polite and direct with customer service! It was a pleasure to work with her.

Very friendly and helpful.

Dany has been such a great help!

Sam was in attendance with Tabitha today at the location on Hayes and 22mile. He assisted Tabitha with everything which made the process easier and faster. Sam was awesome and both employees should have upgraded positions with Public Storage.

I was pleasantly surprised with your employee Sam he was extremely helpful and answered all my questions and concerns..I'm very thankful for all the help with renting my unit..Thanks Sam

Do you have climate controled units

Walked in office and Dany along with DM(Chantal) resolved my dispute right away and were very helpful. Thank you so much

Absolutely great experience...Your employee Sam Oakley went above and beyond to satisfy all our needs and questions...It was a honor to do business with Sam and I will recommend Public Storage to all my family and friends...Thank you

Danielle was great. She knew I was in a hurry and got me out quickly. Danielle was polite and professional . Thank you.

Gate is broken at least 5 times out of the year to where you can’t get to your unit. Price has gone up 60% in the last year and a half. Currently looking to take my business elsewhere

Like the touch less entry ad using the app, the auto pay is convenient. Not to happy about prices we started with one price then a week later price hike. Kind of bummed we gotta move

Very nice clean and friendly 👌

Well kept property. Sam is a pleasure to deal with.

Sam is awesome.

I had an issue completing my reservation online. I spoke to a lady named Dany and she was awesome! She went above and beyond to help me so that I didn’t lose my reservation. So far, I am very satisfied with the customer service and I know I will be a happy customer.

I have had to go inside a few times to take care of things and while I was there Tabatha was extremely helpful and super friendly.

Ryder was real nice and friendly, very helpful so far a great experience.

About 2 or 3 months ago my mom and I were in a bind due to two unfortunate incidents and we had to move and weren't sure where we were going to place our things. We booked another storage unit at a different company not only did that company take our money which we still haven't been reimbursed for none of the codes to access the gate to our unit worked. So we had no idea what we were going to do and luckily we were driving down Hayes and notice public storage so we stopped in and a nice lady whose name we forgot helped us out she was very friendly. We rented our unit but had a hard time getting it open so she introduced us to the property manager by the name of Ryder. Ryder was a tremendous help. He made sure things with our unit were working properly any questions we had he answered he was so friendly and always had a smile on his face. Ryder is a ray of sunshine my mom and I wish management were like him at other establishments the definitely could learn a thing or two. Thank you Ryder for making the time we had there pleasant keep up the good work your going to definitely go far many blessings to you! 🙂

Ryder has been great definitely recommend him!

Ryder is awesome Very knowledgeable. Friendly, helpful and efficient. I highly recommend this place and this guy.

Ryder was the best!!!!

Ryder was great cleaned the leaves from my unit

Ryder was prompt and professional with every step of the way! Start to finish this man delivered!!!

Crystal was very very helpful and polite!

I've had a storage unit here since 2005. Recently public storage purchased this facility and I've had the privilege to meet Ryder Moore. I'm handicapped and Ryder has been very helpful. I was reorganizing my unit to vacate and Ryder noticed I needed help and came to my rescue. He's a kind patient helpful employee that I've come to know and find him to be a great asset to your company. Normally I don't fill out these surveys but Ryder has gone above and beyond his job. He deserves to be recognized for what he has done for me. Thank you Ryder for all you have done. I'm sure this is a microcosm of how he treat your clients.

Great place to store your things speak to Ryder he’s great guy

Jayla is nothing short of spectacular! She is such a kind and helpful employee. Five stars for her and this Publix storage location.

Jayla was amazing and provides excellent customer service. She is very professional and she care about providing A+ service to all. She is an asset to this company and I highly recommend her to anyone. L Scott

jayla is a very professional employee. Every time I come into the store she greets me with respect , very personable, and courteously. Jayla makes my visit worth coming in. Thanks Jayla!! Satisfied Customer!!

Do you still rent uhual trucks

Hello my name is Glenda. I have been leasing a storage unit here at Hayes Road in Shelby Township Michigan for approximately two and a half years. Recently Public Storage purchased the property and has employed a Manager named Jayla. I had many questions for Jayla about the new policies and what changes might occur in the coming months. Jayla was incredibly professional knowledgeable and very patient and kind. I've actually been an employer owning my own business for 36 years and was very very impressed with Jayla. I wanted somebody to know that Jayla is doing a great job here at Public Storage and I'm sure soon will be in a position for promotion. God bless, Sincerely, Glenda

Since public storage took over Hayes self storage, it has gone down hill. I've been paying the same rate on my same unit for 17 months. Beware that public storage will increase your rates every 6 months. My recent change went up 32 dollars. And they will continue to increase by 30 dollars every time. I get units are in demand, but this place has plenty available because of pricing. Do not rent here. I will be moving my unit before the end of the month. Believe it or not, I got the same size unit with a different company cheaper then my regular price. I refuse to pay the increased amount. But moving units for me is worth it. This company doesn't deserve my business any longer. I'm a long term renter and need about 10 more months of storage. They could have accommodated but declined a decrease. And they won't match any competitors.

Jayla has been very helpful to me since Public Storage took over the location and I really appreciate Jayla’s positive energy every time i come into the office! Great job!!

Great security

this place changed over to public storage a couple months ago. I've been a customer here for over 7 years and was quite happy with the prior live in management. they kept the grounds nice and neat. since P.S. took over this place is a mess. tons of nasty wet leave piles up against the unit doors that track in your vehicle and in your unit. cant wait until the snow flies, I'll bring my shovel

Very happy with the service here. Jayla was my representative and she is a very kind person. She is knowledgeable and great at her job. Thank you Jayla!

Jayla was very much helpful and made my husband and I move in easy, great employee

Friendly and nice lady there. Rented a uhaul fan for a few hours

The people here are great, they increased my storage space size and lowered my cost without me even asking.

Worst storage unit! Do not use for household goods or furniture! Mice 🐁 🐭 infested and the units leak water. Disgusting and ruined thousands of dollars in belongings! They need to let people know they should only use these units for tools or machinery. DO NOT STORE ANYTHING YOU WANT TO PROTECT HERE!!!! Also no reimbursement for poor storage facility ruining my things. Removed our items on the 5th of the month and they would not prorate and return partial payment for the rest of the month. Very unfair business practice. No garbage bin on premises to get rid of ruined items because of their mice 🐁 infestation. VERY DISGUSTING STORAGE UNITS!!! May as well have placed my items in the woods and paid rent for my things to get ruined! DO NOT RENT HERE!!!

they advertise one thing on the phone and then when you get there it's totally different. Then they gave us 15 days to get our trailer out of there and they said we don't want trailers in here anymore and then they charged us full price and then a late fee on top of it. Called them and told them I was not paying anything and I didn't