Public Storage Self-Storage Units at 111 S Groesbeck Hwy, Mt Clemens, MI

Don’t be fooled by low introductory rates to get you locked into their setup. Prepare for scheduled price increases. 3 months to the day of being at public storage they took my rate from $177 to $238. A $47 increase. On top of their gate rarely working and property management rarely being available these scheduled rate hikes are predicted abusive billing practices. They use low introductory rates to get you moved into their facility and with perfectly timed planning they increase your rate. Then you have to play their silly game and call and cancel your current unit and reserve a new unit at the lower rate. I tried that and they said since I was already a customer they couldn’t give me a low rate so I just told them to cancel me and I’ll be moved out by my next billing cycle. Magically they were able to lock me in at a rate that was only $10 higher than original rate for the next three months. When I moved in I even asked the lady at the front counter how often they do rate hikes and she said “public storage is known for keeping rates the same for long periods of time”. For me, the lack of transparency makes me not want to give this company my business. And I’m doing just that. I’ll be out of here in less than 30 days and won’t ever bring my business back. I also know several other friends and business owners who keep items here and I have reached out to them to educate them how to beat public storage at their own stupid game. Do better PUBLIC STORAGE. Be transparent. And perhaps honor the words in the emails you send that claim you appreciate our loyalty. You lost a customer. Not to mention the new rate breakdown they send is completely contradictory. Somehow standard rent of $206 minus $50 credit somehow gives you rent of $238 that when $50 is subtracted from gets me to the final rate of $187. Why even mention the $206? It’s irrelevant and rather than make you feel like you’re getting a deal, you get to see the nonsense they try and pull on customers. At no time was my rent ever $156 (standard rent of $206 minus $50 credit). Why not just be transparent? Id rather you start me off at a higher rate and lock it in for a year vs this nonsense. But like most big businesses, once they have the leverage over you, they know youll usually comply as its inconvenient to move back out.

Gate has had some minor issues, and had to call for help from another facility nearby. Not a fan of forced insurance, considering the fact that I signed a waiver releasing them from liability. Also, there were hidden fees involved in obtaining the unit to begin with, but that seemes to be standard in this business. I may be old-fashioned, but I feel like $30 to move in should be $30, not $45. Numbers are an example, not my actual charges, I don't remember the actual charge, as it has been over a week since I made the purchase. In all, the company has addressed my main concerns about as well as I could have expected.

Worst customer service in the world. You can't even reach a real person. Automated phone message and emails, but no real person to communicate your storage problems to.

I did not have a good experience with you guys. Your staff messed up both of my reservations and left me stuck figuring out where I was going to store my belongings. I will not use this company again. On top of them messing up my reservations causing me to cancel one unit and not being able to get an instant refund. Due to someone else's mistake I have to wait 10-12 days for my money back.

This has been the worst experience . Do not rent here. I called told them I was moving from a 3 bedroom home. I drove all the way from Florida to find the smallest storage space. I called to upgrade the size they gave me a different unit that was already occupied and also charged me and additional $71 I called back not even 5 minutes to tell them the space they gave me had a lock o it they tried charging me an additional $71 dollars I had the space one week and they charged me $184 stating all units are due on the 1st I still have not received my money back and they just text me my auto pay did not go through when I paid the money on the 1st I hate this there is nobody that answers the phone no stars from me

Good service

Excellent service

This location never returns your calls I call and call and leave messages and never get nothing back. Not happy

Kelly helped me with the rental..she was great. Thank you for helping me

Great place and area but raised prices constantly no Manger on site poor service

Great service with danny

Needed to get 2 storage units for 2ys. 1 indoor unit, 1 outdoor. Both unots were at public storage, but different locations. I got the outside unit here. 1st issue- During my move in, they removed all the numbers on units to do a paint job. Well come to find out, they wanted to charge me for being there past a certian time frame. Even though it took me forever to find my unit cause the numbers were MIA. 2nd issue- The unit had some sort of chemical liquid puddle on the cement. 3rd- The unit i was suppose to have was suppose to be 10 x 15. Tape measurer reads 9' 8" x 12' 8". 4th issue- The unit is blocked andthen there is a small steel wall on top of it. Well there is a gap that literally runs the whole length of the storage unit building. I dont consider myself a small person. About 6' tall, musculer build. I can without effort go from unit to unit to unit. All you need is a 6' ladder. 5th issue - immediately after the 2nd or 3rd month, they upped the price of the unit. I think it was 3rd month. The indoor public storage units have alot of thier own problems as well. Nothing about public storage was good to deal with at hayes location either.

I appreciate these places.

Horrible experience! I find this place to be a total joke. They want to charge top dollar rates but the facility is subpar, at best. There are zero security cameras, most of the lights in the rows don't work properly or are frequently burnt out and I can't tell you how many times we've gone and the gate wasn't working properly! Oh and if you call for a situation like, a gate not closing, you get an answering service - nobody actually picks up. The cement is as bad as Michigan roads and there are a ton of massive potholes and it floods frequently. But the worst part is, they have raised our rates SIGNIFICANTLY twice in a year! I'm talking $40/month each time. Save your money and find another storage facility. This place is a dump.

I had a Great experience at the 111 Gresbeck Location. Love the kiosk machine. Best idea EVER 😄

Spent 10 min looking for a unit # that is written in Black Marker above the doors. Small 1” faded print

I clean out abandoned storage units the staff friendly and helpful

Dany was amazing with helping me reset my password for the PS app!!

Kelly was an amazing help, couldn't have asked for better service :)

Kelly is a hard working and very caring about my needs. She is going to put me in the best size unit she thinks will work for me. Come here to mt clemens public storage for your storing needs! Thank you Kelly for all your help!

Great well kept location. Kelly goes above and beyond at providing amazing service and maintaining the facility

Kelly helped me and did a awesome job very pleased she is a great asset to the company. She’s definitely got great customer service and hard worker , and very attentive to her clientele.good job

I recently rented a storage unit from Kelly the site manager at the Mt Clemens location. I had a great experience .not only did they have exactly what I was looking for Kelly was so friendly and had great customer service. She even waited on me to go find my license that I misplaced with no problem even though it was close to closing time. I would definitely recommend public storage if you have to store any items Big or small

Great experience… great staff!

Honest review great storage very helpful accommodating great prices clean well-kept

Kelly was amazing to work with today. Thank you Kelly for being amazing.

Normally I don't leave reviews unless I feel like someone deserves the recognition!! Kelly was phenomenal her customer service skills superior very respectful and professional. She helped my grandmother find just the right storage unit at the perfect price. Very knowledgeable and made sure to fully explain everything in detail. While also making this Public Storage location a very comfortable safe space with her welcoming personality. People like her shouldn't go unnoticed!!😊

Kelly is so helpful, thoughtful and nice! I would definitely recommend public storage,great customer service!

I have used Public Storage many times. I don't care for all the bullshi* ad min fess but other than that it is easy to pay online. Easy gate access. Great hours. Site is clean. Very secured. The front desk person is very helpful.

Kelly at the Mt Clemens location was very outgoing and extremely helpful. I would definitely recommend them .

Great service! Amazing prices.

Kelly was super helpful and kind, thx for everything u do!

Friendly, knowledgeable staff, instant access to a space, reasonable price. Well done, Kelly!

Kelly was very nice and informative. Would highly recommend this storage facility.

Kelly was great was a big help. Very satisfied with the service 😊.

Kelly was great. She made the whole experience simple and enjoyable for a first time rental. Would highly recommend this place if you want great service.

Very well maintained. Friendly staff.

Kelly is always a pleasure when I stop by. Great customers service 👍

I love this location. Kelly is absolutely a beautiful person. She’s always cheerful and very helpful.

Samantha Nash helped me with my account on the phone earlier today and helped me with my lock cut as well. She was very helpful and so kind. Excellent service. Thank you.

The staff was very friendly. Took his time and explained everything.

Kelly was sweet kind professional and helpful did a great service and job keep up the great work look forward to doing business again with you guys soon. Kudos!

Amazing service. Very friendly staff. Kelly was phenomenal and made us feel very welcome. I will definitely be referring people thanks to the attention to detail and helpful attitude.

Great service by Jazmine!!!!

Terrible wouldn’t recommend, Nobody is ever in the building, when they’re only closed Tuesdays & Wednesday! Nobody ever answers the phone I called and left multiple messages and nobody returned my call.

Avery was very friendly and went out of her way to make me feel welcomed and that my business was appreciated.

Tabitha & June are the best! They promptly return my calls and they are willing to go above and beyond to keep my business. The Facility is kept clean and as easily accessible.