Public Storage Self-Storage Units at 12900 Newburgh Road, Livonia, MI

I went to my storage unit today to get a few items and was thoroughly disappointed because the company decided to do some renovations to the building of which left everything in my unit covered in dirt & debris. They had sent an email that they were going to paint on August 1st I believe. I had called about a week prior to confirm they still had tarps & other supplies to cover my items per the email. The employee on the phone stated they had already completed the project. I wish they would have let me know they were going to do it earlier than stated because now everything in my unit is filthy. I wish someone would contact me about this because I find a big inconvenience that I am moving in a few weeks and everything is dirty. To add insult to injury they jacked the rate up to 185 from 145. I'm not happy with this at all.

Excellent service Amy and Barbara is the best

I was happy with space and location but the high price jump after only being there a couple months was hard to swallow especially without warning. I pulled everything out. Sad as it was convenient and close but the price drove us out!!

Ms Amy is always friendly & helpful. Excellent public service! 😎

Close to our shop, great for overstock supplies! Amy is our girl! We love her!

Amy was a great help! She is very friendly and made the process easy!

DO NOT RENT HERE! I moved into this storage from Tennessee only visiting my unit twice within 8 months the day I moved out I found that over $3,000 worth of my personal belongings were stolen by the employees of this property! Only to file a claim and be denied. Sedgwick insurance is a joke this property hires thieves. My lock was cut off by the property manager and public storage place their own lock on my unit only after stealing all of my valuable. Property when I approached him about my items the day I moved out she did not want to listen and told me to file an insurance claim where are the claim is now deny this place is a joke! Save the headache and if you value your belongings, do not rent storage space at this particular property again unless you want everything, stolen by a bunch of low life criminals

I set up a reservation to complete in the office in two days. I was called and confirmed the time on the day before. I went to the appointment to find that it was closed and no one was there to help me. I took my business elsewhere.

Really easy to use. Keena and Amy were helpful.

Amy was amazing!!!

Amy provided me a very fast and quick service plus she was very professional as well. Thank you for the help Amy

I’m a senior and didn’t know what to do. She went out of her way to help . I was so impressed with that . Amy is awesome !

Amy was awesome! She could not have been more helpful and knowledgeable. She explained the whole thing with the patience of a a saint and helped us locate our unit.

Amy was very helpful for move-in. Mt account was properly set up online and she got that set!

Amy was very pleasant and helpful

Amy was absolutely wonderful to work with. Thank you for your help😁

Amy was very helpful, friendly, and informative. She showed me the unit before booking and got me in and out with the whole process in a timely fashion.

Thanks to Amy for efficient assistance moving units. Couldn't be much easier.

I got my first storage unit ever today with the help of Amy , and Chris . They were both amazing and very helpful! I highly recommend using either facilities , on Newburgh rd or Plymouth rd in Livonia!

Amy was great. Very friendly. So helpful.

Amy has been such a pleasure, making my move so much less stressful! Kind, informative, and great pricing!

Amy was so sweet and kind!!

Amy is amazing and very helpful and patient. We really appreciate her customer service.

We were moving out. No complaints about services

Amy and Karen were exceptional! Everything was explained and when we needed another unit last minute, one was found. When that one was not exactly what we wanted, Karen was very understanding and patient and changed it for us. With all the stress of moving a household, their friendly and efficient customer service is so appreciated!

Wonderful attendants with great attitudes!!!

Nice location. Clean units. People in office very helpful. Helped today by Amy and Marlene.

I placed my reservation online, which was a very easy process itself, but when I arrived on site I realized how much I underestimated the size of the unit needed. I forget the two ladies names behind the counter but one was training the other and they were very helpful in assisting me with an upgrade in unit sizes. The area is clean and the tenants or other renters that were on site were very friendly!

The Ladies working at this location, Amy and Julie were great. So helpful, walked me through everything.

My experience was awesome and Amy was very helpful

Great experience!! Amy was extremely knowledgeable and helpful and she made the process easy.

Amy very helpful! Very easy to get unit rented and moved in quick! No frills!

Amy is awesome and very knowledgeable. She is always ready to answer my questions and assist in anyway she can.

First time visiting. Amy was so helpful and made this a great experience! I would recommend to anyone in the area.

Amy was absolutely wonderful! We were in a bind and ended up needing more space when our stuff arrived and she was able to provide an additional unit right away! So thankful for her and the service she provided! Thank you Amy!!!

Amy was super helpful today with helping us get out first storage unit .

I went in to get a unit and Sarah was amazing. Very friendly and informative. I appreciated her assistance!

Amy did a fantastic, even in the rain she helped and provided excellent service!! Thank you

Nice and friendly will recommend others Amy was very friendly I'm was pleased

Very nice lady and very helpful

We had a lot of help from a lady named Amy she was really nice and super helpful into getting us what we needed for a good price, thank you

I have been dealing with them for 1 year Newburgh rd I give her Ms Amy 👍👍👍

Its very nice and clean. Amy was very helpful. The Manager Amy is great!!! Great customer service!!!

Manager Amy is always very helpful. We highly recommend this facility to friends and family!

I usually pay frequency at this office and every time I do Amy is always helpful, courteous, and patience. She does an exceptional job. Keep up the Great work Amy as a customer for more than 4 yrs I appreciate your dedication to Public storage.

I was late coming in and rushed through my errands and then Amy waited on me. Her smiling face and willingness to help me was appreciated. Thank you Public Storage for hiring her. She was wonderful.

Amy was a big help, very knowledgeable, very pleasant. She tried to find the best fit for me instead of selling anything. I appreciate it.

I want to thank Amy for her excellent customer service.

I have been totally pleased with my experience at this location. And, the manager there, Amy, has always been of great assistance when needed. Keep up the first class effort. And Thanks. Ron

Amy was very nice and professional and she helped me out with my bill.

Amy did a great job in helping us save some money! Appreciate the help and quality service!

Amy is nice and helpful.

Got a call from Amy who let me know my rate had decreased. What a nice surprise! Have been happy with my storage for the last 5 years I’ve been there. Thanks Amy!

Amy was so helpful and knowledgeable!! Great service! Thank you for all your help !

Really nice and convenient

Amy was very professional and friendly!

Colleen was very helpful and stayed after work for a few minutes when I was running late after I won a storage auction a few weeks back. 5 stars. Thanks Colleen.

Signing up was easy and Amy was knowledgeable and very positive about helping me set up my storage

Tiffany helped us and she was fantastic!

Tiffany was great and very helpful. All went very smooth

Nice clean location. Amy the property manager was very helpful getting us setup. Highly recommended!

Amy (Manager) made the process incredibly easy. Toured us to the space to make sure it would work. We were moving items into the unit within an hour. The app makes getting in and out of the gate so simple. Highly recommend!

Amy was very helpful, patient, and courteous. Thank you!

Very satisfied with the process and the facility. Amy was great and very helpful! Would recommend to all friends and family

Awesome service!! Quick and fast. Amy was Awesome!

Very nice place to visit wouldn't want to stay too long! Nice people can't wait to get the stuff out of unit and be done with this chapter of my life!

Amy was great to work with. Right on time for appointments, understanding and easy to work with.

Good location, clean!

10/17/20 visit with multiple appointment times. Amy was awesome from beginning to end. First I was hesitant to lock in and she provided me with awesome customer service, favorable patience, safe clean secured storage environment, convenience, and transparency with all my documents. Oh yeah and they had the lowest price for my storage unit size on this side of town 10×20. Awesome location property number #26421. Thanks so much Amy i really appreciate your caring service.

Lisa was very helpful in getting out our storage unit. She was very polite & very professional I appreciated her service.

Very clean. Management there doesn't know us so came around and checked on us. Lisa was extremely helpful, made us feel so comfortable and less stressed with our cross country move.

Amy gave me very good service

Lisa was very friendly and knowledgeable. The unit is clean and looks very secure.

Amy was very nice & helpful. She helped me to get my monthly rate reduced as I was being overcharged at another location. I'm highly considering relocating to Amy's site. Keep up the good work!👍

Lisa was very helpful and a joy to work with. Thank you, Lisa!!

I had the opportunity to speak with Brandy today concerning my mom’s account. Brandy was able to walk me through the steps needed to be able to start making payments on my mom’s account. Prior to calling I was feeling frustrated and confused but she was very calming and reassuring! I’ve been in management in several large call centers and was also a quality team lead and when I say Brandy is a true asset..... Believe it!!! She possesses the kind of exceptional customer service quality that is missing in a lot of establishments. I had a excellent experience.

Amy was super helpful! The space I wanted was no longer available and she called around to several other locations to find a space that would work for me. She was awesome and gave exceptional customer service, which is rare these days.

Amy and Kris were exceptionally helpful. They answered all of my questions and made the check-in process very simple. Great ladies!

Excellent Service, Thanks Lisa

Great place with excellent guest services. Amy was particularly helpful in setting me up with a unit and moving boxes. I'd recommend to anyone in the area.

Well i am giving a 5 star rating to Lisa. she was very upbeat, great to talk to. she truly listened to what i was saying. i got an increase letter in my email, so i called to complain on yet the 5th increase in 3.75 years, to have her asks a few questions and agree to submit for no increase. she said it could take a couple of days, but it did not we hung up and with in 20 minutes she had the price $1 less than my current rate. Kudos to you Lisa. 5 star customer service.

Secure

Very clean grounds and operated professionally. I highly recommend this public storage location!

Excellent customer service. Lisa and Amy were very responsive and so easy to work with. Made the rental process very easy.

Very nice and helpful. They go the extra mile. Lisa did an amazing job thank you so much

My storage unit was available when I needed storage fast! Amy provided me with the help I needed to get the work done fast and efficient. She went above and beyond her abilities to get me setup with my unit and I thank her with all my heart. Thanks Amy!

Nice and clean place

Amy was great... She was very helpful

Amy was very helpful

Amy is a great person I love her customer service she's very professional and helpful thanks Amy!!!

Amy was a great help! Made sure we had everything we needed!

Very helpful and thoughtful. Both Amy and Kris were very attentive and professional.

Clean nice staff!!!!!!

Shirlina was great. She took time to explain the different options and was very accommodating when I changed my mind in terms of storage size.

Very friendly people

I got in on a promotion that made their unit the cheapest in the area for the size. But, now a few months into the lease they’ve raised the rate by 21% - that’s a pretty steep increase out of nowhere. I hate I fell for the old bait and switch; I hate even more that they pulled it. I’ve used storage facilities before and this didn’t happen, so I’ll be moving my things from this location and will likely not use this one again.

Amy was helpful in getting me a unit

Amy is knowledgeable and helpful.

Process was very easy. Amy was fantastic. Recommend to anyone!

Could use some lights.

Amy, was great and friendly. Keep up the good work!😁

Loved Amy ! So helpful and I can always count on her . The best !

Kris is a very good customer service agent . She assisted me with my needs and made great recommendations.

Very helpful, and nice! Also clean storage spaces!

Very helpful and friendly!

Amy did a great job explaining the unit to better serve my needs. Thank you Amy!

Amy was great. She was very helpful and made sure I moved in and moved out with ease. I will surely use this location again.

Nightmare I vacated my space in JuIy and they sent me a move-out receipt on JuIy 31st August 1st they sent me an e-maiI about my space not being secured Why wouId I "Secure" it after I notified them that I moved out and the space was empty? They then cIaimed that there was stuff in the space and it was Iocked Not my stuff! I toId them so repeatedIy by phone and e-maiI They continued to biII me and added Iate fees and finaIIy auctioned the contents and charged me for that! I Ieft a bunch of voice messages for the district supervisor RacheI (never answers the phone as far as I can teII) but apparentIy the issue was never resoIved Today I got a Ietter from a coIIections company stating that I owe $406 doIIars! I'm not happy

Amy the property manager was a ssf hining star for your company the nicest most polite and helpful customers service rep I've had the pleasure of dealing withN

Amy was very friendly, helpful, and accommodating. She went above and beyond to help me get a storage unit last minute, and really saved me when I was in a tight spot. Thanks so much Amy!!!

Site Manager, Kris, was very professional and knowledgeable. The process was smooth and efficient.

Kris was great made my move in easy and her personality was great. Would recommend kris to anyone needing storage she will take good care of you.

Hate that you have to get in and out of your vehicle when punching in your code.

Clean easily accessible

Kris was amazing to work with. And very calm with me. And helped with finding the best deal.

Kris was very helpful in answering all of my questions and took the time to explain everything even though she was very busy.

Kris was extremely nice and very professional today when I went in to make my payment! The facility is always well kept and Kris made sure to get me off in a very timely manner!

Amy is very nice and very helpful! We highly recommend this facility.

Amy is Amazing! Very friendly and personable. I highly recommend this location! Thank you Amy!

Amy is always very helpful when I come in.

Excellent customer service. Amy was really helpful.

Great experience with Public Storage. Amy was most helpful with the entire process. Highly recommend!

Exceptional service. Amy answers all your questions.

Amy helped get me the right size space for my needs! She was amazing and even suggested all the packing supplies I would need. Thanks Amy!

Excellent service from Amy the manager. Unit was perfect size, clean, and affordable.

Excellent service! Decent place for storing!

One of my best customer experiences. Love it.

Thank you Amy for making my move from North Carolina to Michigan nice and easy. Was able to coordinate everything over the phone from NC and everything was ready to go for me when I pulled in with the moving truck in MI. Thanks so much for your help, you really made my move a lot easier!!!

Ashley did an amazing job with helping me get my storage unit registered. Thank you.

Great service and always have the best deals. I saw Amy when I went and she was very helpful.

Amy was awesome, super helpful and responsive and provided great customer service. Also by far the most affordable drive up storage unit rate in the area without having to sacrifice quality. Highly recommend, 5 stars!

Amy was very friendly and helpful.

Kris was so helpful .. couldn’t get into my account .. she assisted in that and also helped me with the cost of my unit... even though I know it might not change .. but I hope so!! She was amazing and has a great smile!!!

Amy gave me 5 STAR customer service. Amy is professional and efficient. I got all the info I needed and bought a few boxes. Great job Amy

Amy was wonderful!!! She walked us through the entire process. Great experience.

Amy was helpful & friendly. This is my second time using this facility and so far I've been happy with both times.

Amy was the property manager who helped me. She was nice and helped alot, especially since this is my first time using a storage unit

Amy was very pleasant and helpful on my first visit.

The property manager, Amy, is incredibly helpful and responsive! Thank you!

Amy is awesome and very helpful and a lovely young lady!

Always friendly and very helpful

This is by far the best storage facility I’ve ever used. The manager Amy always provides outstanding customer service. The property is always clean and well taken care of.

Ashley was awesome!

Rita was very helpfull, great deal!

Amy was very helpful. Great customer service.

Amy was so awesome! She answered all my questions, showed me what I would need. Thank you!

Excellent customer service. Easy to use and good prices!

Great customer service with suggestions on keeps my items safe and clean Amy did an exceptional job at making sure I was happy with my choice.

Amy was a huge help. Great customer service.

The Manager, Amy, was outstanding. On almost no notice she was able to secure my company the appropriate space we required and made the process so easy. Much appreciated.

I used this storage for almost 5 yrs. Never had a problem.

Price is high on storage unit's we moved out and got a cheaper unit!

The entire process was completed in a minimal amount of time but Amy was very through and professional

Cool Raj was pleasant and helped me get the right unit I needed. Exceptional service and funny person overall.

Ras and Amy have been so helpful thank you!!!!!

Great Service small ofrice

Raj has taken very good care of me each time I have called or have come in. He is very knowledgeable and friendly. I recommend this location.

Raj provided a great disposition and excellent customer service in spite of us having to pay extra. He thoroughly explained the additional charge and I would highly recommend Public Storage and especially this location

We got the unit because they told us we had a locked in price, after 3 months they raised it. Stuck for now

Amy had excellent customer service.

Place was clean and well kept People were very friendly and helpful Can’t ask for much more Amy was 5 stars when it came to customer service

Raj has been wonderful in helping me make a decision on finding the right storage unit for my needs. He was very personable and attentive, answered all my questions and even followed up properly to make sure everything was alright. Raj is the best!

Wow the best experience RAJ is now UNCLE RAJ I love this guy so it made this unit better to rent

Raj really nice

Rag was very helpfull for my needs and size of a storage locker.my storage was very clean.

Amy gives excellent Customer service! She helped me with finding a place to pick up my junk!

I've kept a storage here in Livonia for a very long time. All my interactions with staff has been excellent; but, Amy has shined above! She handled the long line during this Labor Day holiday and took time to review my monthly rates and requested a review by Public Storage. She was the first to really take care of me personally. Thank you Amy- you are terrific!

Raj was awesome today. I came in so down thinking about life. He lifted me up within 5 mins. He worked with me to help figure out my situation. Special thanks to Daniel as well. Raj keep up the good work. I will always remember what you said to me” I believe we do all we can to help others” . Special mention for Amy too. Raj, Have a great day! Thanks guys.

Professional services and great customer service.

Amy made the whole experience very nice. She was knowledgeable, courteous, and very thorough during the whole process. I will highly recommend this facility.

Rachel provided great service.

Rachel at Public Storage was very helpful and made sure my mother was taken care of...thank you!!!

Called Daniel at the last minute, he whisked me through the paperwork, anticipated all of my questions. In my unit in no time!

Great customer service. Worked with Daniel and he gave me above average customer service! Property is clean and safe. Keep up the great work!

Amy provides great customer service always very pleasant

Amy and Kari helped me out a lot. Kari helped me schedule an appt at a time that worked for me and Amy helped me with the rental process. I will reccomend them to friends and family.

My experience with public storage today was outstanding I came in and Talked to Rita not only was she professional and courteous she was very emphatic to my situation I was having a really bad day and really stressed out and she was more than pleasant I wish there was someone I could talk to directly about the wonderful service I received today but this review will do Public Storage has a great employee on their team thank you so much Rita for making my experience something I’ll never forget! :) good customer service is hard to find nowadays and I received excellent service Thanks again!

Amy was an exceptional help in helping me get the right storage space, was clear in all the rules and instructions. She is very welcoming and friendly. I feel very secure storing my things here.

Don't fall for the online special. They will raise the storage fee multiple times after you move in. They won't allow you to use your homeowners insurance to cover storage unit so that adds a minimum of $11 to the monthly charge. You have to use theirs. The light in front of my unit rarely worked even after I asked 3 times to fix it. Moved out using the light on my phone.

So far so good Daniel help me out he was friendly and knowledgeable!

This is a nice storage area. Buildings are spaced well, no trouble driving past other tenants, even with a trailer. Amy at the front desk was professional and helpful and got me registered in a timely manner. She offered clear explanations of promotions and payment schedules and gave excellent notes on due dates and amounts.

Amy helped me fined the storage I need and she was very nice and pleasant

Location manager Amy provided excellent customer service. Very helpful with everything. Very good experience

Excellent pricing and above average customer service. Daniel went above and beyond to help me out when I could not get over there one day. Thank you for that. Highly recommended!

Went into this facility today. Charlotte had showed me around the facility I would recommend anyone who needs a storage to come to this place awesome customer service

Charlotte was great to work with very helpful, great service.

Amy was very knowledgeable and professional

Amy was so personable an friendly!! We could tell she works hard for all her customers... even in this SNOOOOOWY weather!!

Exceleny service by tiffany 😁 very nice

Tiffany is AWESOME!!!! GREAT PLACE👍

Tiffany was awesome!! All our questions & concerns were answered. Great customer service & prices are reasonable. Will recommend to my friends...

Tiffany was great she good customer service I think she needs a raise because she great at sales and I would come back here to rent storage or refer ppl

You get 1 month free in the beginning but what they dont tell you is they will go up on your monthly price every 6 months.

Amy was very helpful and answered all my concerns and questions. Thank you for making my move go very smoothly.

Really nice experience, service was great. Good prices.

Terrific customer service! Amy was extremely helpful and thorough with the explanation of their services, and available products for my convenience. The storage center is spotless and secure. I left really feeling like I chose the right place and they truly value their customer's business.

Kevin Solomon Amy, at 26421 of Livonia, MI was fabulous, she knows her stuff, suggested all the possible things I could need, I would refer her and her site to anyone, Thank You Kevin

Tiffany was awesome and went the extra mile to get my storage unit after hours when an emergency came up! I would recommend this place to anyone for their storage needs!! Great prices too!

Amy was very helpful. She made sure that the storage unit would fit our needs. She was very friendly and efficient ! She was great to work with! Highly recommend.

Amy was absolutely amazing with helping us get set for our move.... Thanks so much .😁 Store #26421

It was great renting a storage unit here. Amy was fantastic!

So thankful for Amy!!!! And Rachel as well. Both were AMAZING & SOOOO HELPFUL TO ME. Honestly feel like I can't thank them enough. Soooo grateful Amy did not give up on me! And I only had an hour left before I lost it all. THANK! YOU! AMY :D

Amy was extremely patient with my request to walk the property and view multiple units. All my questions were followed up with respectable answers. My only complaint is the lengthy questions and signature/initialing required. 20 plus minutes from the time I committed to the unit to the time I walked out the door. CORPORATE LISTEN UP! I'm not buying a house. The paper work is too much. Amy is great- you need a system that doesn't freeze up and is timely. I appreciate your service and will highly recommend to all family and friends. Thanks Amy.

I moved from Florida to Michigan and spoke to AMY prior to my move, I reserved an outside drive up unit and she assured me it would be available for me when I got there and it was, even though she did not have to hold that particular unit for me. The day I went to sign the paperwork I was really stressed out and and not in too friendly of a mood but AMY remained very friendly and professional. A week later my truck arrived with things, and when they loaded my stuff into the unit the truck driver noticed one of the wall panels in the unit was completely loose and unhinged and could possibly allow someone from the unit next door entry into my unit, needless to say I was REALLY stressed about that, AMY came to the unit, took photos, wrote up an emergency work order and called the manager immediately to expedite the work order, AND Amy called me several times over the next 2 days to reassure me that she was working on getting the issue corrected, and she did. I would definitely recommend this facility, totally due to AMY being the Very Nice and Professional that she is even though I was not as nice as I should have been to her ! Thank You Again Amy !!

Great People.Clean Facility. Morgan is very Helpful and Pleasant to work with. THANX Public Storage.

I was pleasantly surprised at the great service I received needing a storage facility at the last minute. Amy was very polite and helpful while securing the storage facility

Amy was very helpful and courteous. A pleasant experience overall. Would definitely recommend this storage facility to others.

Amy was Great to work with. I was in and out.

Amy was great! She was really nice and was able to answer all my questions. The prices are really good and I was able to find exactly what I was looking for.

Office staff was great however my gate code only worked about half of the time I went up there. My unit had lots of mice in it, had to set up traps and the parking lot is a sheet of glass in the winter because they don't salt and the gutters drain in front of the units

Val was awesome. Seldom do you have very pleasant customer service experiences, but this was one. Glad I went to this location.

Amy was wonderful and was able to find my storage facility at my target price.

Amy is awesome and amazing and helps assist with any questions I have. Very helpful and understanding.

It was convenient and Amy who helped me rent my unit was helpful and answered all my questions and offered helpful tips....the unit is rented was clean and well lit

Good prices, easy to setup, Amy was very helpful!

This was my first time renting a storage space. Amy was awesome, she helped me through every step of the way. She was very professional and NICE!! The storage facility was very clean and it is run very efficiently. It did not take long to get everything set up either!!

Amy is the best! #26421

Amy was very helpful and very precise in explaining things. Thank you Amy. Great response and willing to work with me to provide the best price.

Rebecca was lovely

I was assisted by Amy, the service was flawless, took her time explaining all the products available in store, she was very patient and answered all my questions, I've rented storage before this by far is the best!!!

Amy is very friendly and helped to ensure my storage needs were met. Storage space is clean and very accessible.

Very nice Property Manager (Amy). Took me to look at the unit before I completed the paperwork. Unit was clean and in good condition.

Easy, simple and fast and Amy is super sweet and helpful I've had the same unit since 2012

Kimberly is awesome! She was very friendly, welcoming and understanding of my situation. The property is spotless, very secure and extremely well maintained. Kimberly guided me through the process thoroughly and showed a genuine interest in making sure my experience was a great one.

Amy is the best!! So helpful and knowledgeable! We rented a storage unit for the first time and she was awesome. I'll suggest this place to everyone!

Amanda had me in and out in 15. Every single detail was easy to digest and she was as friendly as can be! She was amazing. Highly recommended place.

Kelly, Property Manager was so understanding about my storage situation, and so friendly, she solve my problems on moving day. Very pleasant young lady, she helped make my moving stress free! Greatest Customer Service that I have received in awhile. THANK YOU!

I arrived at the facility and the staff member Pam was very helpful and knowledgeable of the process. The location was clean and free of debris The entire process took less than 30 minutes to complete.

I reserved a unit a week before my moving company was to deliver so that I was prepared. All I needed to do was bring my own lock the day they arrived. I pulled into the parking lot to see their representative rush to a car and speed off. Figuring someone else would be around I didn't worry. But there wasn't anyone else. And now I'm standing outside their door waiting for someone to come back with a moving van and their crew besides. Oh, and it isn't some odd hour. It was just before 3pm when I pulled up. It's also worth noting that the company requires it's sales associates to solicit reviews specifically on Google and are rated based on the reviews they can solicit. This means that many of the reviews are likely written just after the rental agreement is signed and not after any true experience.

Kelly was awesome. I was in and out with the unit I needed with no hassel.

Brittany was great getting us in board and got us set up withe space we need. Space looks clean, well secured and ready to go.

Kelly was amazing!! Very friendly and always smiling!

Kelly was great, very friendly and professional.

Great job Jeremy!

I had to use Public Storage while in-between moves. Although I only rented storage space for a short period, I often had to visit the storage shed to retrieve items that I accidentally packed. The location is very convenient, the pricing is fair, the access and security is very good. I have no complaints at all, and should I ever need storage space again, I will likely return to Public Storage.

The manager at this location, I believe her name is Kelley. She is amazing! She always has a smile and treats every customer with a friendly attitude.

Kelley was AMAZING!!! I was in a hurry to rent a unit and get back to work and she was delightful! She never made me feel pressured and was very friendly!

Kelly that works at the Newburgh public storage is amazing. She is super sweet and will help you with whatever you need

Kelley was awesome! Great customer service. Will definitely reccommend

Kelly was very helpful and was so nice after I had to reschedule my appt time! Would reccomend to anyone!!!

Stopped by the other day, but units are not climate controlled. Jessika and Kelley were very experienced and helpful. If I change my mind on climate control, would definitely come back to rent a unit because of Jessika and Kelley!!

Kelly was awesome! She was personable and knowledgeable. I really had a great experience. I would consider using Public Storage again if need be, but only at her location! Keep it up Kelly.

Kelley is very nice. The property was clean. Great customer service.

I just started my time with Public Storage and it has gotten off to a great start and I have Kelley to thank for that. She went above and beyond to help me find the unit that best fit my needs and that goes a long way for me. Keep up the good work!! :-)

Kelley was great! The location was good, the unit was clean, and everything ran smoothly. Thank you.

Kelly is very friendly and corteous

My husband and I came to rent a unit last month Jessika was so helpful and patient with us. She explained everything and always had a warm smile while doing it. I would recommend her and this facility when renting.

Kelley made it really easy and very quick to get the storage unit. It was my first storage unit so I appreciated the nice customer service. She was attentive and listened to any concerns I had and nicely answered any questions I had. The property is a in a great location too for me (right off the expressway and on my way to/from the airport).

Excellent staff, clean property. Mostly decent prices, comparatively speaking.

Came to find out about outside parking but this property didn't have any. Marissa and Karen directed me to the Westland location. They were very helpful!

awesome services Karen's great

Great service, Jessika was very helpful.

came in today with my son and we were in a bit of a hurry but Kelley was great and got us the unit we needed with no hassel.

rented a unit from kelley last week. she was super professional and helpful in making the whole renting process quick and easy for me.

awesome experience great place to store at! karen is always the best to work with.

kelley was great. she helped us with everything we needed. thanks so much.

Hi, i just wanted to thank Janine for being so helpful at the beginning of the month, when i needed storage on such short notice. She helped me get a space that fit me and my needs, also get me all the things i needed to get me safe and stored away. Thanks again

Was outstanding service very friendly and fun atmosphere great team work when computers was down lushawn was wonderful

Awesome customer service! Janine was very helpful.

Janine was very professional, knowledgeable and patient, from the directions to Public Storage, showing me the unit, and signing the papers. Thanks!

I was greeted by a woman named Lushawn who had great customer service! I used public storage in Lansing and recommend the one here in Livonia!

Really nice service Lushawn

Lushawn was excellent.. great customer service

If there were a Public Storage angel-Janine would be it. I had to store items after my the death of my mother while caring for my father who had Alzheimers and my husband who was gravely ill with diabetes complications. I was very distraught, tired and in need of a storage solution. It was my good fortune to find this particular storage facility. It is clean, well maintained and most of all has Janine at the helm. Thank God for her help and good thoughts. Helped me through a rough time in my life. This Public Storage location would not be the same without her.

Hi, I am an auditor, in addition I am a Secret Shopper. This is a freebee... I thought the store manager was so nice and pleasant that I would just put a review in at what a pleasure it was working with her. Her name was Janine and she was so through. We reviewed different options and she was very interested in helping me solve a storage problem for my brother who had to move out of state unexpected for a job offer. I never had to store anything before. Janine was so helpful in solving an unexpected urgent situation. Also as stated I am an auditor (in quality control), the office and grounds were well kept and safe - something I just can't help noticing because that is what I do for a living. Well done A+ in customer service!

Janine was very helpful with all of my paperwork. After asking me a few questions she recommended a better unit than the one I picked online. The time it took for someone to contact me when i completed the online info was very quick.

Great service!

Couldn't be happier with the service we received from Janine! She was very helpful and went above and beyond in making sure we chose the right size unit for my mothers things. The office as well as the whole complex is very neat and clean and well maintained! Thanks so much Janine! Your the Best!!

She's very helpful .

Good

Janine gets 5stars she was more then helpful

I went to get my 3rd unit today 3/24/14. Janine explained it might be more cost effective to combine 2 of the smaller units into 1 larger one .She said whenever I get the "manpower" together to assist me, she would be happy to help me transfer. Good suggestion. Janine was efficient ( lots of paperwork), courteous & friendly. Janine & Amy are so great to work with for any of my storage needs. Kathy

Janine was extremely helpful and knowledgeable about the unit I rented. Fast and courteous through the necessary paperwork. I would definitely do business here on a regular basis if need be.

I would like to recognize Janine, at the Livonia/Newburgh Rd. Public Storage location. Janine was extremely helpful to me with selecting a storage unit for my mother's belongings. She was compassionate, understanding and gave helpful suggestions, during a very difficult time for me. I am ever so grateful and appreciate her kindness. Janine also repaired a loose screw on the door of the unit, immediately upon me mentioning it. Thanks Janine!

The representative that helped me with my storage unit was very knowledgeable and friendly. Janine helped me with all of my questions and knew all the answers. The unit was very clean and well maintained. I would recommend this facility without reservations.

It was great customer service from Gary he gave me everything that I needed to make this moving process very easy!!!!

Exactly what I needed, and Janine was great. The consistency I expect from Public Storage, and helpful, friendly, knowledgeable service. Janine walked me through the contract thoroughly and got me in and out quickly while still being professional, courteous, and even funny! Thanks!

I went into this Public Storage location on a Sunday (2/2/14) and Amy was tremendously helpful. I'm big on customer service and she was calm, patient, courteous and friendly. As a person coming back to Michigan, it felt awesome to come across a friendly face. Amy even took the time to go through everything patiently and was extremely detailed. Amy even put "Welcome Home" with a smily face.....HOW AWESOME IS THAT!!!

The Newburgh Road, Livonia, MI Public Storage provides excellent service. The facility is very clean, and the managers, Janine and Amy, are efficient, polite, and professional. I appreciated a courtesy call from Janine reminding me of a payment due during the grace period. My experience with Property #26421 has been trouble free, and I highly recommend them.

Janine was very helpful to me. I came in with my mother who was totally confused. But as always the customer service at Public Storage was great. No matter what property you visit they know how to get you what you need. I would recommend Janine and the company in general to any one with storage needs

On 11-06-2013 I went to obtain a storage unit and JANINE treated me so well, she has excellent customer service skills. JANINE is extremely knowledgeable about the units, rules and regulations. I recommend this location to anyone in need of a unit. Thanks JANINE! ;-)

I have used this storage facility for a few years and have had excellent results. I was there today, October 24, 2013, and Amy went above and beyond to help me. She is a real asset to the company and assisted me as much as she could. I highly recommend Public Storage at the Newburgh Road location in Livonia.

I called the reservation number and found out about the "Memorial Day" Special at the Public Storage on Newburgh Rd in Livonia, MI. Janine Micallef, the Manager immediately called me to confirm my reservation and provide me with more detailed information about the "Special". I liked what I was hearing and my husband and I went to visit the facility that same day. Kim, the Floating Manager, explained their terms and took us to our unit. The facility is immaculately clean, the terms fair and the customer service is top notch. I have always been impressed with Public Storage and even more so after visiting the Newburgh location Store #26421. They are technologically advanced and run a very efficient site. I like all the conveniences, like paying my bill on line. On a scale from 1 - 10, we give them 10+