Public Storage Self-Storage Units at 4816 N Grand River Ave, Lansing, MI
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
3'x5'Online only price$ 33/moSmall 3'x5'
$ 33/mo $44Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 36/moSmall 5'x5'
$ 36/mo $48Best Price Label
- Inside unit
- 1st Floor
5'x8'Online only price$ 39/moSmall 5'x8'
$ 39/mo $51Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 44/moSmall 5'x10'
$ 44/mo $58Best Price Label
- Inside unit
- 1st Floor
5'x15'Online only price$ 72/moMedium 5'x15'
$ 72/mo $95Best Price Label
- Inside unit
- 1st Floor
10'x8'Online only price$ 73/moMedium 10'x8'
$ 73/mo $97Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 85/moMedium 10'x10'
$ 85/mo $113Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 89/moMedium 10'x10'
$ 89/mo $118Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 110/moMedium 10'x10'
$ 110/mo $146Best Price Label
- Outside unit
- 24 Hour access
10'x15'Online only price$ 129/moLarge 10'x15'
$ 129/mo $171Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 166/moLarge 10'x30'
$ 166/mo $221Best Price Label
- Outside unit
- Drive-up access
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 336)
I have had my unit @ public storage since February of 2020 & just finished my move out today. Working with public storage has been the most positive experience for me! My unit was very clean upon move in & I felt like my items were very secure & safe inside the building. I’ve mostly worked with Chris at the Lansing office & he has always answered any of my questions or concerns with kindness! I would store my belongings with them again if I needed to!
THIS PLACE IS THE WORSE STORAGE UNIT PLACE IVE EVER HAD PERIOD THE MANAGER IS NOT A NICE PERSON AT ALL NOT EVEN A LITTLE HE IS ON YOU ABOUT EVERY LITTLE ISSUE EVEN MINOR THINGS !! I WAS UNLOADING MY THINGS AND IT WENT PAST FATE TIME WITCH IS 9PM ONLY A MINUTE OR SO UNREAL AND THEY CALL YOU AND TELL U IM LIKE LISTEN PEOPLE SHOULDN'T HAVE TO RUSH AND FEEL UNCOMFORTABLE WITH UNLOADING AND LOADING THERR STUFF HE IS NOT WHAT IM GONNA DEAL WITH!! SND ITS NOT A CLEAN PLACE WHAT SO EVER NOT AT ALL LOOKS LIKE A 5 YR OLD PUT BOARDS UP AND PAINTED IT WHITE GROSS FLOORS NOT SWEAPT AND BLACK MARKS EVERY WHERE IM OUT OF HERE AND I WILL TELL EVERYONE NOT TO RENT HERE ONLY BERN HERE 3 WEEKS IM MOVING OUT
Rented my unit online, it was a very easy, painless and helped with managing my time. I would recommend Public Storage in a heartbeat. The manager that assisted me was very helpful, answered all my questions.
Had to switch to a bigger unit. Chris helped transfer us and gave a personal tour of where it was. Would definitely recommend!
Chris helped me out so much! Wonderful staff and clean buildings
Rent was increased after only 2 months , without notification. My unit was smaller than my walk in closet and they kept raising rent . They're not truthful, and will scam you as soon as they get the chance.
Chris os omozing. He the best. Funny funny man
please fix units not numbered. CEO Joseph Russell needs to fix these problems.
Mice might chew your stuff up they definitely chewed some of mine only there a few weeks
Chris was absolutely amazing and thoughtful with our rental experience. Would definitely recommend!
I want to say that Chris was very accommodating when answering all of my questions. I only left the storage facility because each year they raise the rent. Overall great storage. Felt items was safe from and water damage.
Chris at Public Storage is simply outstanding. His exceptional service and professionalism made my storage experience seamless and stress-free. From helping me choose the perfect unit to promptly resolving any issues, Chris's dedication to customer satisfaction was evident throughout. I highly recommend Public Storage, thanks to Chris's exceptional assistance.
Chris was so incredibly helpful!!! An amazing employee!!!!
Chris was so helpful and very nice . Made my Day.🌟🌟🌟🌟
I can only give this place one star because in the last year, they have increased our rent by $100.00 for absolutely no reason. Even when you pay on time they still increase rent by ludicrous amounts. We are now leaving public storage. They just lost really good renter's. DO NOT RENT FROM THIS STORAGE FACILITY. The absolute greed from this business is a astonishing.
Worse service never had.Just kept try to kick us out.
Chris was helpful in making sure my rental rate was accurate and provided service in a genuine and friendly manner!
Great Service. I've had the unit for about 7-8 months and needed to change to a smaller one. Chris made the process very easy to do so. I was in there and out of there with no hassle. Also like the app idea with the gate unlock instead of using a code!!
I rented with them for a month, for a gap in between moving and all of my belongings were safe and in the same condition when I came to move them out! Very nice people to work with as well
Chris is amazing! He is so friendly and knowledgeable, he made the experience wonderful!
Always friendly and helpful. The only thing I see issues with... is all the snow/ice on property. I slipped and fell on the ice last week. Yikes! Might wanna consider hiring someone for snow removal before someone really gets hurt. 🤔
Chris did an AMAZING job making sure I knew my storage items were safe. The only reason I moved out of my unit is because my living situation changed from what I thought it would be when I got the unit, and it was now too far away to be convenient. I had one of the 24 hour smaller units on the perimeter, and even though my unit wasn't inside the gates, I always knew my items were safe. Chris went out of his way to explain things thoroughly, and he is very helpful! He will go out of his way to have authentic conversations with you, and is a friendly face to have on site.
Chris was a peach! Amazing service.
Chris is amazing! Thanks public storage!!
From the time I ordered the unit online until the time I moved out, they were very helpful in every way. Easily ordered online and the move out process was a breeze. Office staff is super helpful and friendly. I highly recommend using this facility for your storage needs!
Chris was fantastic!
Chris is a great guy to work with.
Chris was the most friendlys guy ever I if I could give him 20 star's
Public Storage has been an excellent choice for storing my belongings! They are friendly and always respond quickly to any questions or concerns that I have had. I definitely recommend! 👌
Chris was a great help in getting my storage unit for me and explaining everything thank you so much!
My experience with the Manger Chris was awesome he gave me great customer service
Super friendly staff :))
Tom and Chris both went out of their ways to get my storage unit a day earlier than I planned. Tom was a miracle when I had problems with my access code and had a uhaul full of stuff to get put away. He happened to stop by after office hours for his own unit. He went inside and fixed the problem for me when the corporate number told me I had to come back tomorrow. If I could give them 10 stars I would.
Chris did a great job of walking me through the process of renting out a storage unit. Very easy and pretty quick too.
Chris was extremely helpful! He explained everything very thoroughly and answered all my questions. He also gave me a few tips! Thank you Chris! Great customer service!
Do you have small size storage units like closet size...
Chris was absolutely awesome helping me upgrade my storage unit. I highly recommend him!
Good Customer service. Chris is pleasant and helpful. Wish the gate access hours were longer, especially in the summer when it’s daylight longer.
I've been here for months now and haven't had problems! Chris is super helpful and kind!
Super affordable, best deal in town, & great customer service overall very please!!
Chris was super helpful and was a great resource on helping me use the app and left followup calls. All in all great experience will rent again!!!
Update: Today we moved out of I storage unit* 1/19/2022, Updating because from day one my family and my experience with this public storage was amazing* Never had any problems, this was our 1st experience with needing to use a storage facility, and we were super nervous, We moved in March 2021 and was able to finally get our things and move out of storage January 2022. If need be would definitely use this storage again. From day one they were helpful and polite. Awesome customer service even closing out our unit. Thanks Public Storage Lansing 👍
Chris is amazing. My husband and I accidentally both made the storage payment. It put us in a bind. Chris fixed right away. And he is so friendly too.
Chriss great job .you are an asset to your company
This place is awesome. Chris is the best! Friendly, knowledgeable, helpful, courteous, just great at what he does. The price is reasonable and the property is secure. Definitely worth every penny.
Customer service was excellent....
Cute little spot
Chris at the Lansing Grand River location very helpful with unit and rent
This is my first time using Public Storage in Lansing and I was unsure of what was best for my needs. I called first and reserved my storage space before arriving at the location. I met Chris! He is very knowledgeable about what I might need for me. When he showed me the measurements for a 10 x 15 using the office I knew it would be perfect! He gave me the “Reader’s Digest “ version of the contract explaining it all very well before I signed anything. He also recommended products available for purchase to protect my property (which are reasonably priced) and guided me on how to properly use them. I asked if I could please see the storage unit before I committed to any agreement and he gladly showed it to me while explaining how the gate worked and which doors to enter to access my indoor storage. It’s really nice to meet people like Chris when I go to a new place of business. He made me feel welcome! He’s a great asset to Public Storage and deserves a raise! Thank you!
I have heard good reports about Public Storage and I am happy I made the decision to rent here. Chris was very considerate, thorough and informative and offered his help if ever needed.
Never use them prices are crazy.
The older man working the counter made me feel very uncomfortable and unwelcome. I was sitting in my car when he left the office, came out to my car, and required me to validate my presence. He also refused to let my 4 year old, masked child use the restroom. We both have mask and were with a paying tenant. It felt like 50’s segregation. Very unfortunate. I don’t recommend this facility as it’s not family friendly.
No complaints if you want to store something this is the place to go
Oct 2020. We have rented for over a year with Public Storage. Today Chris assisted my husband; he was patient and helpful. Thank you Chris!! July 2019- Lisa was thorough and a pleasure to work with!
I've used this place 4 times in 5 years, love it!
Chris was very helpful and informative. Great location and clean.
We are from CA and needed to make a trip to bring our daughter back home from MSU due to the early campus closure. We scheduled and appointment and Chris was extremely helpful. The rate was fantastic and the facilities were extremely clean.
This was my first time, renting at a storage unit and I was very impressed with the services, no hidden fees or charges, just a straight forward service. I was helped by Tisha she was very helpful and understanding, If you are looking for a helpful and resourceful storage place try public storage and be helped by Tisha!
Chris is super friendly and willing help.
I rented a unit and Chris was very helpful. Great service, knowledgeable, answered all my questions. Chris made the experience very quick and easy.
Friendly Great customer service and reasonable prices thank you!
The manager is very friendly, the staff has great customer service, and reasonable prices!
Tisha was very helpful and welcoming, highly recommend.
Chris was wonderful, very friendly and informational. It was easy to work with him!!! Customer service at it's finest, as it suppose to be. Thank you so much for being amazing!!!!
Nice big storage units at reasonable prices.
I had a pleasant experience, I had Chris as my rep , he was informative and nice
This is not a good place. Prices are too high. I have a business and was going to store supplies there. I told the property management that when I moved in. She said she will have to email her boss to get 24 hr access to the gate. I said okay great. Never got back with me. I called a week later and she said that she is still waiting on approval and that she would call me as soon as she did. Never got a call back. I called back two weeks later and she said that I would have to drop off my business card and then I can get approved. I did that then never got a call back. I called back the next week, she told me she will email her boss right now and call me right back. She did call me back this time and said that it was all set. So it’s been about a month in a half since I moved in and in the mean time was storing my stuff somewhere else so I could get to my things as I work nights. I ended up just wanting to get out of there so I scheduled a move out date and moved out. Now I just got a letter in the mail saying they sent my bill to collections. This is ridiculous. I have good credit and now I will have a negative mark on my report. I was paid in full and they still send to collections. Worthless place. Why have the option online to move out if they don’t pay attention to it.
I like the service from Tisha she was real good and i had a good time.
Chris and Tisha were wonderful and amazing employees and helped me and my husband get the unit we were looking for
Trisha was great and very helpful!!! This was my first storage locker experience and it went really smoothly with her help!!
Chris and staff have made the move-in process easy and efficient. Chris went above and beyond to make the experience pleasant and quick, without sacrificing thoroughness.
Great place the manager Tisha was very friendly and helpful will definitely recommend
I was just there with my buddy and chris took good care of us awsome guy funny to im glad i went with public storage thank you chris!
I've been renting a storage unit from them for a few years on and off. Reasonably priced units.
Friendly/courteous staff. Easy to deal with.
Chris was wonderful with us! My daughter rented a unit and it was too small so when we went to ask for a larger one he was very helpful, nice and made the process smooth and easy!
Great service! Great price! Tisha and Chris are super cool!
Chris was very helpful i was very stress prior to coming in here and even with my attitude just a little cranky he managed to help me and make sure everything was good on my storage and let me know if there was any important information and creat customer service!!!!
Karen and Chris provided me with the most amazing service. They were friendly, efficient, and made this difficult time in my life much more easier. Definitely recommend!
Very helpful, thourough, and expedient
Brandi helped us with getting our unit on the 13th! I arrived feeling a bit nervous about the experience but once I walked in she helped us feel welcomed and answered all of our questions! Definitely appreciated all of her help with getting a place to store my furniture, and the damp check she recommended us to get. Thank you Brandi!
The front gate goes up, not sliding back which is weird. Roof of the storage complex seems good. No leaking in the storage unit that I saw.
A great place to store your stuff. The units are clean and the poeple are very nice. Lisa in particular took very good care of me. I will absolutely be using this location for any of my storage needs
I just rented a unit while searching for my new house. The location is convenient,u it’s are clean and big and Lisa very friendly and helpful! Would highly recommend this facility
Very professional and friendly. were able to meet all my needs
Fabulous location with great staff. Lisa was very helpful and she definitely made this a better experience.
Very friendly and professional employees, I highly recommend this storage for your needs. All went well and smooth!!!
The price increase is to high for a storage unit we have only had the unit for 3 months and now over a $50 increase thats crazyalready paying over $150. Will be moving my stuff and i imagine i am not the only one that will be leaving your storage facility. A $20 would have been ok and i would be staying.
Lisa was an AMAZING help! She was super friendly and didn’t hesitate when it came to trying to fix the issue that we had with our storage. I would recommend doing service with her anytime 😊!
Public Storage 08230 is an excellent and secure place to store extra valuables. Lisa is a very capable and cordial hostess. Always a smile and very precise. Thanks for a great monthly experience.
Mrs. Lisa is incredibly service minded! Helped us find the best deals, and secured our belongings safe and sound. Thanks for everything!
Lisa was awesome! She set up with storage units in a timely fashion, was super friendly, and professional. Will be back for more business.
Lisa was amazing! My two year experience was excellent!
Lisa was helpful and friendly
Lisa was amazing, I was a lil late late, she was very sweet and had patience like myself. She went over everything and let me know everything I needed to know! Thanks Lisa you were greaaaaaat!
Erica is very friendly and made the process quick. I'm impressed with the cleanliness of this location.
Lisa was very nice and it was fast and easy
Erika was very kind as soon as I walked in tye door she greeted me with a warm smile. She is very knowledgeable and was patient in answering all my questions.
Very close to my place
Highly impressed with the cleanliness of this facility! Erika was very friendly and patient in answering my questions!
Thank you Lisa for your help and attention this afternoon. Always appreciate the service and I attention I receive from you and the other staff at Public Storage!
Lisa is a very kind sweet person. She's a very helpful person.
Brandii has helped me several times every time I have stopped by. Very knowledgeable about the services offered. Appreciate her help.
Lisa and Kari were great- Super helpful and very nice! Would recommend!
Brandi was beyond helpful! Excellent customer service and extremely knowledgeable about the property and extra products they carry for moving into your unit. Prices are the best in the area that we have found. Highly recommend coming here for any storage needs!
Karen was great and very friendly
Brandi was very cheerful, thoughtful and professional after coming to Lansing from Jackson just to help us in lieu of an emergency of the property manager. Thanks for your assistance Brandi!
Units come from closet size and go up to a car garage size , passcode gated entrance , not much manover around space at all . The units are Put in two long buildings , there are doors on either side of the building that takes you inside to the smallers units . They are not heated at all , pretty much same concept as your attic , unfinished basement, Garage , shed. Nice people little hard to understand but in a pinch they work .
Excellent location, hours are fine, and Rajan is a fine man. He looks after his customers and he is always friendly. He has helped keep my costs down and it is greatly appreciated. We are senior citizens and he is very kind to my wife and me.
Rajan does a very thorough and professional job. I was very impressed with my whole experience and will recommend this company and Rajan more specifically in the future!
Great service. Definitely made sure everything was good.
Can I make a payment over the phone or online.
Ranjan was helpful and explained everything I needed to know.
Excellent customer service! Rajan was very helpful! The process was easy and their promotions are awesome!
Nice convinient place. Rajan was very helpful at the front desk.
This place has fantastic customer service, the travel manager, Val, was super helpful and patient with explaining everything/showing us around)
Val was working at this location from the Canton location. I received excellent customer service . She was extremely nice and very efficient! I was sold by her helpfulness and her ability to provide A-1 Service! I was a pleasure.....
They have a friendly staff. The guy there called me right after I made an online reservation and offered to wait for me to get there even though they were about to close.
Rajan the property manager is knowledgeable, and great customer service!
This location has amazing customer service. Very Friendly and was able to accommodate all my needs. Rajan went above and beyond all expectations. The storage unit was very large and had a light in it. I was also able to purchase mattress covers and tape for my tape gun. Very good communication throughout the whole process.
Rajan was excellent. Great costumer service. He got me a great deal on a 10x30 with lighting in the unit! He is such a nice guy and great to deal with. He was very accommodating to my needs. I like the gated entrance and and the security cameras plus rajan does a lock check every night. I would definitely recommend this place to anyone who needs a storage unit.
Rajan was very helpful to me and my associates from our initial call to the point of getting a storage unit assigned. He answered our many questions and he was very patient and polite. Thank you Rajan!
Val was a superstar. I booked online and she called me within minutes of setting the reservation. Met up with her to tour the unit, was very professional and fun and didn't try to push anything I didn't want. The non-climate controlled units are about what you would expect, nothing to write home about but perfect for what I needed (short term lease with reasonable price). 10/10 Would rent again
Very nice person I enjoy Rajan he's very helpful. I do recommend that people come here.
Raj did a great job thank you
Best deal move in special. Rajan is a great man to work with. I called on the way there. He stayed over an hour after shift to help me get the unit. Thank you!!!
Raj is one of the nicest people I have ever worked with. He truly cares about your valuables at Public Storage. I have been very happy with my service thus far!
Raj is the best
Brandii was a huge help! She was very nice and was able to accommodate us despite being busy and alone at the facility. The whole experience was much better than anticipated, very happy about the Unit!
I missed my initial appointment to get my storage unit. I went in the next morning and forgot to call first. Brandii was working and had another appointment coming up soon but was nice enough to help me and get me in and out quickly while still explaining all the odds and ends of renting a storage unit. She was super friendly and informative!! This place is by far the best place to rent storage in Lansing. Thank you Brandii!!!
Listened to the property manager Raj disrespect my girlfriend on more than one occasion. She just had questions and wanted help and he was nothing but rude. We have heard from other people they’ve had problems with him as well but we don’t know how to handle it so unfortunately we’re forced to leave a bad review. I suggest using a different storage unit facility. I will say Brandi was awesome though. Posting this from hers not mine.
I called in to get prices on a unite she was drilling me on my name the way it appears on my driver license well let me get some prices then you can have my DNA and blood type or what ever else you need and also she wanted to know what I am going to be keeping in my storage then she went back to my name the way it appears on my driver license, she gave me only one price for a small storage reason being is dollar amount was low but i needed a bigger room she never gave me any other prices then I hung up on her she called back then I hung up on her again she was rude and she introduced her self as seesee or some thing like that I am not renting from you and you can not have my DNA or blood sample just to get price to rent a storage. I wanted to give Public storage Zero star but one can not give Zero star in order to post review i have to give them one star other wise one is not able to post review ZERO STARS.
I took a tour of the facility with the property manager - Raj. He was very knowledge and extremely helpful. He explained everything in detail and with patience. I will be renting out a storage unit next month.
Excellent service clean facility and storage shed.
Great service from Raj
The manager Raj is amazing and made my experience fast and easy. Will def come back.
Raj was great at this location. Offered to be flexible with his schedule to accommodate my schedule and came in early on his day to work to get everything set for me. Great to work with!
Decent little place cold in the winter tho .
I just rented my second storage unit this morning to this month! This place is not only has great deals, is clean and easily accessible but Raj, the manager is so helpful and will always put a smile on your face. I can't recommend this public storage enough.
I am from Killeen tx. He was very helpful to me his is Raj
Gentleman in office today needs customer service training. Rude service when asking questions regarding my unit and price increase...smart mouth! I guess every company can't find employees who are familiar with good customer service...so this may be my last month. Already searching for another storage facility. I would rather pay more for a unit somewhere else and be treated with respect and good service than continue paying for poor service.
Why do the customers have to pay for insurance?
Great customer service. Kind and caring. If you are going to be late with payment or will be short they are very helpful and understanding if you open up honest communication. Love this storage place so glad I chose it! Kind employees that treat you with warmness and respect. Raj is the best! He is nice and very helpful.
The property manager Raj made it very easy to rent a storage unit from here. And he was also here to help me before business hours. So i was very pleased. Will recommend to other people thats for sure. Customer service went above and beyond.
Thanks to a great team...they go above and beyond!!
The new owner is very friendly and helpful. I would recommend that if you need storage and be treated right to go here
I am so grateful for the staff here...they ALWAYS go above and beyond to help us!!
My first experience dealing with public storage was very wonderful. I spoke with a young woman named Brandii and for starters she was extremely kind on the phone. She was very good at explaining and giving me details on my storage and what I'd need to get started. Upon arrival Brandii was working and again she greated me with the same kindness and polietness that she had over the phone. She walked me through and showed me a couple storages until I found the one I needed. She was very patient with me while keeping the same wonderful energy. During our transaction there was a very rude customer that came in and I was so shocked at how well she handled that person. Overall great service and wonderful employee. Keep up the good work.
Laura was very helpful with my move in to the storage unit and very helpful on if the storage u it is the right choice for me and my sister. Raj, is new but has helped me and my sisters. Move in. We also moved in on time which helped us out a lot.
Property manager is absolutely amazing and has been beyond helpful and pleasant !!!!! I love having my storage units at this location! Raj has been wonderful !!!!
Brandi was great!!!
Raj was awesome and explained everything very well and made sure that I was comfortable with my unit. He also explained everything and was extremely professional about the whole thing!
I'm from Atlanta, and I travel across the U.S. for work, and this location was one of the best places to pay my storage fee. Raj(the PM) was a pleasure to talk to and seemed delighted to do is job. He was professional and friendly.
The gentleman that helped me today was very kind.He made sure I understood all information given to me.
Excellent customer service at this location! Raj is great! He is always very helpful...
I have been treated well here. Raj is perhaps one of the greatest customer service agents I have ever encountered. Thank you for having him on your team!
Can I paid for my storage in line how
Had a good experience here. Both Brandii (on check-in) and Raj (on check-out) were friendly, professional, and responsive. Facility was clean, never had an issue with bugs or rodents, or trouble with access. Would recommend.
Worked with Jayzah at check in and Raj at check out, they were both great!
Was very friendly
Great customer service!!! Rates are the best in Lansing, MI for storage!
I used pubic storage before. They are awesome.. jayzah was amazing.. the workers was and is so nice .. always smiling. ❤and great rates.
Staff (Daniel) was very helpful in assiting me with finding the storage unit that best fit my belongings.
I had a smooth check in and the Property Manager allowed me to look at different size units before making my decison. She was friendly, patient and showed great professionalism. Thanks, Jamie, for taking the time to show me the nuances of storage requirements. I totally apreciate your time. Keep up the great work!!!
This Brandi(y) is most definitely the rudest Property Manager...of Jackson, Lansing, and another location...of whom she insists upon being the Manager of 3 locations at once! Just because u interrupt a potential rental customer in conversation then say "have a nice day" and hang up on said customer, does NOT make u a good manager! Brandi isn't even good enough to be a Relief Manager!!! Clearly P/S has gone down hill to have hired such a rude person who said she didn't want to "argue" with me after asking me what time I'll be in for my appointment...I gave her a time, which apparently wasn't suitable to what SHE WANTED TO DO AN HR BEFORE CLOSING...move-in takes 10-15 min. I said I may be in sooner and wouldn't mind waiting if no one was in the office...again she interrupted me...she wanted me in on her schedule, not mine!!! Horrible employee!!! I will most definitely be vacating my existing unit this month and will NOT get the second unit I was intending...nor will I ever use them again or refer them!! They should look into getting new employees in the office, at least someone with manager skills. In the past, they have had wonderful managers, but this Brandi is by far the worst!!!!! I wouldn't even give 1 star for her! She doesn't have me fooled...**Just transferred to a smaller unit and enjoyed the Lansing Property Manager, Jayzah!!! She is absolutely an angel!! Opposite of Brandy. Jayzah is pleasant and friendly, personable and efficient. Definitely a great person to deal with!
Great customer service, particularly from Jayzah and Rachel. These two persons went above and beyond to ensure that my needs were met, and also address any issues which arose. I'm completely satisfied.
Jayzah helped me twice & both times she was amazing best worker there for sure 😘
Was really lucky to have Jayzah working the day I needed a storage unit. She stayed after hours to meet my needs - not many people are willing to go above and beyond like that. Fantastic customer service and they now have a recurring customer because of it.
nice facility, secure, but cost climbs every year and it is becoming cost prohibited for my wife and me.
Daniel is a great guy and helpful.
Pamela Trainer was very helpful..Great prices..
Jayzah was great she help me out a lot. she was very clear with everything that needed to be done.
Jayzah went over and above the norm to help us! Thank You!!!
fantastic experience with Jayzah, she is really nice and helpful. I would give a 10 out of 5, awsome!
Jayzah and Pam went above and beyond the call of duty. I had to make several changes and each time I was met with a kind, no problem and a very professional attitude. Jayzah personally show us the storage space and showed us how to use the cylinder lock. By the time we finally made to the storage we were exhausted and Jayzah asked did we need help. Jayzah's fiance, Jermaine came and helped my husband unload the U-Haul truck because the boxes were too heavy for my daughter or I to lift. I'm glad I chose Public Storage which seems to have s personal touch. You have a great Manager in Jayzah and a great Trainee in Pam.
It's a nice storage unit for a decent price. The layout is sometimes rough and troublesome but otherwise not to bad. However the hours of access feel limited and are sometimes given to you incorrectly.
Jayzah was great she helped me out with my transfer.
Jayza and Pam were very helpful and made my experience a good one.
Finding a storage facility to accomadate my needs on such short notice was difficult. But after finding public storage and deali ngv with Brandi it simplified my entire moving experience. She was accomadating and helpful as to where several other storage facilities were unable to meet our need. Thanks again Brandi your a life saver.
So far everything has been nice for me as a tenant here, I like the inside storage and the location. The price for my unit is affordable. I recommend others to come see for yourself.
Jayzah was great person to help me out. Thanks a lot.
Very happy with our experience. Germaine helped us when we first went to rent our unit and then Jayzah two days later when we went to drop stuff off and realized we could use a little more space - and the convenience of an outside unit. Both of them were super helpful, friendly, etc. Glad we chose this location.
OMG. This Storage Business is the absolute worst business I've ever delt with. "I DONT RECOMMEND ANYONE DOING BUSINESS WITH THEM" First of all, that first month free offer is NOT true! Its something to draw you in an get your business. 2nd I got alil behind in my payment within 2 weeks they had locked me out of my unit. Taxed on an huge amount of fines an late fees. Before I was able to catch up on the $ money owed...they put my unit up for auction! I LOST EVERYTHING I OWNED. "I will never do business withPublic Storage again! I DONT recommend anyone else doing business with them either. Simply put.. Definitely not what I expect from a business. 😖
The girl in the office today was very polite answered all my questions,also made suggestions that i had not thought of .And i so appreciated.
Friend rented space and we had major problems getting in and out...
I've had a unit here for over a year... Went to pay my bill at the office the other day and met the new manager Germaine and he was great! Friendly, helpful, and knows what hes doing. Never had an issue here.
I will never do business with this unethical business again. An experience so bad that words cannot do it justice.
Germaine was an awesome individual to do business with..very courteous and helpful. Will recommend to others for service...
Germaine was awesome...Very helpful! Thanks again!
Fair price. Modest dry storage
Domoniqe always helps me manage my account on time. He explains things thoroughly and is a great leader for public storage, definitely has my business.
How can I make a payment using my credit card on Sept 1st
They start out with a great price. After a year and a half i now pay almost $30 more. Plus they have this big door replacement project coming up i stop in to give them a key in hopes they won't cut the lock, instead give it back to me. Guy says sure, and takes a key. I go to my unit and find they already cut the lock off with no note in account. Then he wss gone before i got back to the door. Like within two minutes. Grrr i drive 45 miles one way to use my unit and couldn't.
My wife came here to pay for our storage in Florida and jayzah made this process so easy. She even called to make sure they received it. Thank you for not making us not feel stupid. Thanks jayzah once again.
I needed a place to store my things while between apartments. Dominique is the bomb and was super accommodating and helpful during this time. Would highly recommend to anyone looking for some temporary storage.
Great Price! The best team ever! Excellent customer service! The manager Dominique is the best manager! You will not be disappointed!
Kaycie has wonderful customer service, very patient and understanding. Great location, clean and good security.
Domoniqe was very nice, helpful, and informative.
Domoniqe was a very nice informative guy. Very professional deanmor. Would recommend his property to anyone in need of storage!!!!
Fast and easy, Tay was very helpful.
The property manager was very professional and nice!! She gave us detailed information in a timely manner.
Your were very professional and nice and, she helped me in a timely manner. I recommend to go to Tay.
Tay is extremely helpful and friendly! She assisted us in finding the unit that was suitable for us. She explained things very well. I would definitely recommend people to rent the storage here!
No problem with their units
Over priced, watch out for hided charges, Manager, she is shade as they go. The sign of the door says they open at 9:30 it is now almost 11 o'clock in the morning no one's Insight called the 1 800 number and basically got nowhere. Definitely not a place you want to do business with skip this place definitely when it comes to a great it be incomplete period customer service absolutely horrendous. Do yourself a favor find a friend where you can rent a space from the store your stuff.
We started a rental today and Tay was very help. She assisted us in picking the correct size room, showed us the room and fully explained the contract. I would recommend this location very strongly.
Tay was extremely friendly, knowledgeable and helpful. I liked the facilities and would use them again.
Descent enough I suppose!
Makayla was very helpful for me! She was nice and explained everything very well. Good service:)
Went in to look at prices for a storage unit and Makayla was very helpful and explained things very well!
Tay was wonderful with working with us
Great service, helpful at getting most bang for your dollar.
My name is Tamara McAfee-Flowers, my husband and I Irving loved the awesome presentation Tay gave. She showed the property and had plenty knowledge of her job. Excellent presentation. Tamara
Tay & Makayla were awesome. Very helpful. Tay knew the process and explained everything thoroughly.
Tay was awesome
Tay was extremely helpful informative and courteous recommend this location to anyone
Had an amazing visit at public storage Tay did a amazing job explained everything very well had a few laugh Im glad i made the right choice thanks Tay u rock 💥
So easy to get to. Tay is a wonderful manager, she helps you with everything. Lovely young lady. With a great since of humor. Clean units great hours.
Well Funny Story, I was actually lost so I turned into the parking lot of Public Storage. Just looking for directions on my phone. A young lady by the name of Tay came out and waved and asked if there was anything wrong. She was very kind, gave me directions and gave me a Card. I didn't need a storage right now but I know where I'll come if I am to need one in the near future! :) Thank you so much Tay! So if anyone needs a storage place in the Lansing area I would definitely recommend public storage and ask for Tay!
Friendly clean and pretty good people
When I came in, I was pleasantly greeted and served by a Savannah. She answered all my questions in a prompt manner, and I received excellent service the entire time!
Tay & Savannah were courteous and the unit fits our needs perfectly!
The staff was fun and delightful... The spaces are clean and well taken care of. Thank you.
Savannah is amazingly cheerful and pleasant and helpful to work with. I will be recommending this location to everyone I know...
Savannah& Tay did a fantastic job providing information and setting me up with my unit.
Tay was very helpful. Thanks again.
Tay is super friendly and helpful. The storage facility is clean and she helped me find the perfect space for our needs. Wonderful to see customer care like this. Great job! :D
every thing was great. savannah provided exceptional customer service with a smile. im pleased.
Savannah was an amazing employee. She was very knowledgeable about everything she was presenting and she was extremely nice! Although I didn't get a storage unit today I will go back there when I need one. The facility was clean and well kept, it looked like a good place to store my belongings. I would recommend this place to all of my friends and family.
I loved the customer service here it was great. Tay was so nice and informative with everything. I couldn't see myself storing anywhere else. The storage locker was the perfect size for all my stuff. I have told my family and friends about this place and the wonderful customer service it offers.
I met with Tay after going to a couple different other storage places. Tay definitely was informative and I left feeling more secure in my choice to store with Public Storage. I was offered many different products to make my moving process easier and having completely no knowledge on the storing process Tay definitely made me more comfortable having decided to store with Public Storage. This was a very good customer service experience.
I really Loved the help that I received from your employee Tay she was so helpful. I had a locker before but it was so long ago that I couldn't remember all the details but Tay helped me answer all of my questions( there were many) with a big smile. I will most definitely recommend this location to my friends.
To be honest I didn't really know what I was getting myself into, but your worker Tay helped me out ALOT. Was very patient and thorough when it came to explaining everything I needed to know. Because of the excellent service, I will most definitely be keeping my business there.
We recently moved from California back to Michigan, and were looking for a temporary place to hold our stuff while we settled in. I checked local rates, locations, and hours from a number of different facilities. Public Storage beat them all out. Their telephone personnel was very knowledgeable and helped me select the closest location to where I was staying. He even offered discounts to get us into the size we needed. The onsite property manager was quick, friendly and helpful in getting us setup, so we could unload quickly. Overall this was a great experience! Even though we will not be using the facilities long, we will keep them in min for the future.
Darcie & Savannah we extremely delightful & knowledgeable about the facility! I am very satisfied with my choice to rent with public storage & I will definitely recommend it to others 😄
Loved Tay was very helpful setting up everything and welcomed me warmly and made me feel at ease THANKS ALOT!!!!!!!!! you're the best!
Darcie very helpful
Darcie was absolutely amazingly helpful!
The only thing I can honestly say is.... Tay, she was so good at her job I literally thought I was watching a commercial the listening to the way she explained the storage unit to me. I've never use a storage unit before until a couple days ago and with the help of Tay I felt like I've rented before ....good job Tay if I were your boss I would give you a raise !!
Came to the property during auctions. Lindsey was really helpful corealing people to the units and is really great with everyone, by answering any ones questions.
Darcie was so friendly when she helped me with the gate. Char is always great to work with as well. highly recommend this place.
Darcie and Char were great. Very helpful! Helped with everything I needed.
This place helped me with all my storage needs, Darcie and char were very helpful.
THIS STORAGE FACILITY IS AWESOME. THE MANAGER LAURA IS SUPER HELPFUL, AND ALWAYS POLITE. THE STORAGE FACILITY IS CLEAN, AND VERY EASY TO GET IN AND OUT OFF. WILL ALWAYS BE HAPPY TO DO MORE BUSINESS WITH YOU STORAGE AREA. THANKS FOR BEING CUSTOMER FRIENDLY.
Lindsey and laura made sure all my questions and concerns were taking care of and very nice
Lindsey was very helpful and awesome customer service!!! She walked me to my storage in the rain and never complained. Thank You
Great service caring people
Stopped in this weekend and there weren't any storages of the right size available but Laura was very kind and helpful and I will be back when the right size is available.
Cheyenne and Char were very informative and funny! They made every thing quick and easy. Thanks again ladies!(:
My experience at public storage was great char is awesome I highly recommend talking to her
Laura and Char are very informative. They cover all there bases and are a great pleasure to deal with. They are very friendly and make me feel like we're old friends!
Laura and Char are always so nice and helpful! They make every visit pleasant. Would most definitely recommend this location for storage!
Was in there on Saturday. Laura was very nice and explained everything to me. Had my son with me and she was very patient with me while he was distracting me. Hope i see laura again next month.
charlessa was very polite and service was wonderful and friendly defintely would recomend public stoarge to friends and family very clean and tidey. NICE JOB PUBLIC STORAGE
From the first contact Char and Laura were fantastic. You could really tell they cared about the customer and their needs. The facility was clean and easy to get to.
Laura was very helpful and friendly. Great service (:
I went in just to get information on a unit and going rates. Char and Laura were so helpful and friendly that I will definitely be moving my things into a unit at public storage. The Lansing location is definitely the place to visit if you want friendly and caring people to make your move easier.
I am Krista and I have Two units. Laura has been a God send since I lost my home. She is a wonderful person and has been so helpful. Thank you, Laura
Good, friendly customer service.
Laura was welcoming. I returned the next day and brought a friend that needed a unit to. Very easy to talk with her. She was great.
Stopped in with my friend to find out about prices and was pleased with Laura. She was very friendly and helped my friend choose the size she needed for her stuff. I was having a bad day and Laura changed that. Thank you Laura!
Lindsey >> she works at the office. She is so friendly and nice to everyone. You would like to spend the whole day with her. Very good service.
I think payment dates should be able to set up auto pay on my payday which is the third of the month! I also think your rates are a little high.
I have nothing but great things to say about the service received from Laura and Mary. They were both so helpful and nice. I had to move quickly from out of town and they made it as easy as possible for me. They had everything ready for me to sign and I had the keys in my hand in no time and they made sure I knew how everything worked. Every time I have been there they have been friendly,and they know the renters by name and they look out for everyone that comes in. They keep the grounds clean constantly and are always around the buildings and asking if there is anything they can do or help with. I would highly recommend this business to anyone and everyone!
ROACHES AND HIDDEN FEES First of all be aware that when you buy a 5x10 unit for $65/month it actually cost $110 once you purchase lock, insurance (necessity), and start up fees. The unit was not that bad at first. Somewhat clean and the lady that got us started with glasses and curly hair was nice. However, I only had my stuff in the unit for two weeks and the unit became infested with ROACHES. The staff knew about the roaches on Sunday and didn't contact tenants until the following Friday. I stopped by 48 hours before I planned to move and happen to discover them myself. The company did not offer a refund for the two weeks and the insurance YOU MUST BUY did not cover bug protection. I threw away at least $1500 worth of stuff for a two week stay. The one lady who is always there was courteous but the other staff member was very rude saying "They are corporate and it is not her job to notify people". Horrible experience and I know the four units around me that I spoke with were very displeased.
I showed up to public storage today, and although they didnt have any units available, Laura was very apologetic about it and very helpful. I've had some bad experiences at other places, but not at this place. I will DEFINITELY return if I have future storage needs.
The place is very clean and safe. But its Laura and Mary that really make the place! They are both very sweet and pleasant. They really need a bigger office though, for them and the customers...and a bathroom in the office.
I hope these get viewed on a regular basis because someone needs to know how wonderful the staff is!! Mary was not only helpful and and friendly, she went above and beyond in every way. Everything was explained and all questions I had were answered thoughtfully and thoroughly. I wish all businesses cared about and for their customers as Mary and Laura do. Well done Public Storage on great employees and product!!
Laura was very friendly and helpful.
Fast and easy, clean and great price. Thanks!
Love the staff very friendly clean environment large easy lockers
Very friendly employees great customer service
My public storage experience was great. The property was clean and conveniently located for my needs. I made an appointment online to rent a storage unit. once I did that I had the pleasure of working with the property manager . She was quite courteous and professional. The process did not take long. I will recommend public storage to my family, freinds and business associates. Thank you public storage
Friendly helpful staff . Mary was absolutely amazing !
Hi my name is Tina and I'm a tenant at this public storage facility and Mrs.Mary&Laura mabe me feel so comfortable the were reasonable they help me out so very much made sure I had enough space for my things I really appreciate them and the business is really reasonable they help out and you really save alot of cash and I really think that they deserve a 5-star so Thanks again and I I recommend them to my friends my family because they are a good business and the do care .
Public Storage was great. It beat all the other prices in town, staff was very helpful, and I would definitely recommend family and friends to come here when they have storage needs. Great job Public Storage!!
The staff is very friendly and the place is very clean
Clean facility, helpful staff. Pleasure doing business with them.
Clean, bright, good customer service. Decent prices.
I am John and I have been a tenant at this facility for about 3 yrs. I have experienced nothing but pleasant personalities and great customer service since I have stored my things here. Great job Donna, Mary, and Laura just to name a few. Keep it up.
Got a good size unit at a good price.Manager was great and very helpful.
I will recommended Public Storage To All My Family and Friends. The Manager Laura Was Friendly And Very Helpful! Thanks Again! Lansing, Mi
Excellent customer service! Laura was very friendly, helpful and professional. I got a nice size unit at a great price. I will definitely recommend my family and friends go see Laura for their storage needs. Thanks again!
public storage in lansing, MI is great. the price's are just right for what i needed and the customer service is awesome. The property manager Laura was a great help, was friendly and had a positive attitude. They had everything i needed for great price's. I would recommend public storage to anyone i know.
Why I rate this as poor/fair is because of the trickery used. When I called, I asked if I needed to bring a lock. The lady on the phone says "No, we have new maximum security." That is code for "we are going to sell you the lock you already had for $17 because you didn't need to bring it." They completely lied to me, and I was forced to purchase a lock. My internet special price of $31 ended up costing $68. The on-site manager was wonderful and kind. But be warned, your "quote" is NOT what they will charge you, and they will lie to sell you a lock.
The members at public storage were both professional and kind also understanding. I personally enjoyed my experince at public storage than any other storage facilty. The person I talked to was a delightful person and I loved talking with her. Thank you very for your help and understanding.