The new manager has cleaned the place up, got a lot of things fixed. She is real easy to work with
Karen and Rachel were amazing helping me get my online account set up. Thank you both I appreciate a lot.
Went in to talk to Karen about prices on storage units, as well as boxes and mattress storage covers. She was great and did a phenomenal job helping me!
Rachel is amazing and provides high quality service at Public Storage. She went above and beyond to provide assistance and I really appreciate it! Please copy this reference and submit for your records. Thank you Rachel for your exemplary service and support!
Janeen and Bill Bush
Great Service Karen was so nice and Helpful
After getting a call from Rachel at Public Storage in Jackson,MI, I went to the location where I was immediately greeted by Rachel herself and she showed me the unit. She explained how everything worked. I was going to rent a space online but I ended up doing everything there. She answered all my questions. Plus the great deal to get started of $1 for the first month was also very attractive. Very professional. This place, I'd recommend. Great Job Rach!!
I went there because it was closest to where im moving and Rachel was absolutely the sweetest and very helpful in finding me exactly what I needed.
Rachael was amazing and helpful she stayed over to help me who was in dire need of a unit
Karen assisted me. She was AMAZING. Very helpful and efficient. Thank you!
They always take great care and are very courteous. Clean rooms, well informed staff. Lawana is great to work with. 5 stars all the way around. I've used them 3 times and I've never had a single complaint.
Fine good. Muy buena atención buen precio y muy amables la persona que me atendió
Rachel was absolutely professional and courteous with my wife and I as being New customers . Thanks for the help
I met with the property manager Rachael for a small size rental for an affordable price a month ! She was very nice & professional!! She let me know about all the fees & promotion for the 1$ first month free ! I’m looking forward to her great spirit & support down the line ! Thank You Rachael .. 4-28-25
Karen in the office is great ... I picked this place because it was most convenient and best options for us .. you can do everything from your phone or in person
Rachael was very helpful and a very joyful person..she made this process so easy , your company can use more people like her
Great service from Karen very helpful
Karn was a great lady, very understanding
Was helped out by Karen and she was really nice n made it simple for me and my grandma definitely recommend
Karen was awesome!!! Very friendly 😊 highly recommend public storage 5 stars all the way thank you Karen for your hospitality
Karen is so nice and so helpful 😊 Thank you!
Kristie was awesome and very helpful. She answered all my questions and was a delight! I’ve done business a few times through this branch and it has always gone well. Thanks
Nice insurance clean facility storage units were nice for the price..
So far so good I’m Thankful
Harrison was extremely helpful. He always goes above and beyond to make everything easy! The property has had some major improvements recently as well
Update (9/10/24) - Karen was super helpful in terms of helping me downgrade to a smaller unit. Made it easy and painless and took care of everything very efficiently. Hugely helpful, friendly and gracious. My customer service experiences at this facility have been very positive to date.
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Tom and Tory were fantastic. Both went over and above - Tory trudged through the snow to show me several different units, was super helpful with paperwork and making changes to the account (refunding me for a lock we didn't need and helping with the insurance stuff). Tom called a few days after saying they had noticed that I didn't put the lock on my unit correctly, letting me know that the unit had been secured and helping me sort it out and getting the lock back on my unit properly as I live in California and won't be in Jackson for several months. Really nice folks and great customer service. Many thanks to them both for making a stressful move a little bit easier!
Very clean and very place and ty too the lady name Karen for help us today
Harrison is extremely helpful and knowledgeable. Highly recommended!!!!!
Walked me through everything and answered every question I had
The interior storage units are nice
Renting was easy
Staff was very nice
Stopped in yesterday. Jaleesa and Harrison were so incredibly helpful with everything I needed! Will definitely recommend going there especially with the great staff that I encountered.
Karen and Jalessa were very knowledgeable and made this auction amooth and easy!
I called today on some information on storage units and talked to Jaleesa and Harrison and they was very helpful
Easy access, clean facility.
Was fast to get us a storage when we showed up at 430 I am very happy with the Service that I got today was trying to do it all on line but kept getting to the wrong part and I was able to get it all fix when I went in tonight to see the unit and pay for it and yes for the unit we got the price is well worth it thanks for such great service
Called to get some information and spoke to a very nice man named Harrison. He was very polite and knowledgeable.
Safe , secure easy access
Tom and Harrison were very friendly in helping me in my first time getting a unit. It's a very good option for storage when you're on a budget. No cuts in quality only in the price. The grounds are very clean and kept up. Totally recommend!
Very professional and helpful. We had a problem with our unit and Tom moved us into a larger unit that same day
Thanks so much for Tom’s help. He made sure that I was understanding everything.
Public Storage in Jackson is great Dana is awesome very friendly and helpful
Recently started renting a storage unit here. And the Employee Dana there was amazing super kind friendly and so helpful answered all my questions and was all around great with the customer service!
Dana Austin has been a amazing help to us with rent issues she’s went above and beyond to help us. We are very satisfied with the service she has given us and would recommend Public Storage to our friends and family. Thanks Dana for all your hard work. Imajean and Kevin lawe.
Tom was very helpful. And friendly, haven’t ever met anyone who made me laugh while helping me. He explained everything in detail and also explained my lease agreement very well! Super clean facility.
Dana provided exemplary customer service! A mistake was made by PS & Dana, while still in training herself, took the initiative & went over & beyond to get it resolved...She should be running that location & she is the only reason why I'd refer someone else to patronize their services.
Great people to deal with, very accommodating and safe, highly recommend. Thank you for a good experience 😊
Tom is so business like and professional and says it like it is!
He went over and above to make sure the parking spaces for storing rv's, trailers, and the like were clear of branches, debris and clean..
Thank you so much!
It’s very nice and spaces and the workers are very nice and helpful
Good people. Love Tom, he's so friendly
Always helpful. The prices are also very reasonable, and they are happy to answer any questions I have and are also super friendly.
Tori and Natasha were very helpful! Definitely would recommend.
These people go out of their way to accommodate the customer.
I broke the key off in the lock, and they seemlessly arranged everything to remove the lock and provide a new storage unit.
Great people!!!
It's was a wonderful storage they are very friendly tom and tori had wonderful customers service I will recommend to any and everyone if you need storage this is the place to go from lisa
Tom and Tori were super helpful with my storage needs! They were very patient and informative. Thank you very much!
Brandi was AMAZING!!! It was actually her day off , and just happened to be there when we pulled up before they opened. She was willing to help anyways ! She was so kind , knowledgeable and personable!!! Thank you Brandi for going above and beyond!!
I went on Sunday to Public Storage in Jackson.
Tom was kind, very helpful.
He answered to all my questions and explained everything with details.
It is a safe place.
Brandi was awesome, she was nice and very helpful! The prices were good and they were the only ones I found that did the 50% of first months rental! Great experience!
Brandii was super helpful and very kind would give more then 5 stars of possible 10/10 costumer service.
Brandii is amazing!! Very reasonable prices for the units. Brandii made everything so easy for me to get a unit I needed. : )
Wow, where do I start... what amazing customer service!! I had to call today about my space at tye Public Storage in Jackson, Mi and I spoke with Brandii and she was just amazing!! She took caring to a whole new level! She went above and beyond to help me settle my issue. Keep be amazing Brandii
It's clean I can always get in the door we're I need to go inside because mine is inside the building witch I like because it isn't as cold as the outside ones
Brandii is a very sweet person and she always find ways to help you when there’s a issue with your unit or payment… Thanks public storage for a awesome manager!
Brandii gave great service.
The girl has been super. Brandii did an excellent job she deserves a raise thank you Brandii for going over and beyond.
My experience with Brandii was great. She went out of her way to make sure I got everything I needed. She even took time to assist with contacting my prepaid card service provider to see why my payment would not go through. We got the payment to go through. Excellent customer service
Brandii was knowledgeable and went above and beyond to help us get a unit rented. She suggested helpful things to store things through the winter as well.