Public Storage Self-Storage Units at 3529 Wayland Drive, Jackson, MI

My truck got broken into 1 day after being stored here. Then 10 months later, they told me I can no longer store my truck here. After they raised my rent by $30.

Safe , secure easy access

Very professional and helpful. We had a problem with our unit and Tom moved us into a larger unit that same day

Tom and Harrison were very friendly in helping me in my first time getting a unit. It's a very good option for storage when you're on a budget. No cuts in quality only in the price. The grounds are very clean and kept up. Totally recommend!

Thanks so much for Tom’s help. He made sure that I was understanding everything.

I rented a storage unit less than a year ago in Public Storage has now tried to raise my rates twice. I’ve always been on time with my bill .The property is filthy, rundown, and the staff unprofessional. I will never use Public Storage again.

Con Artists. Go somewhere else. I’ve had a unit here for two years. They raise the rates with no notice whenever they feel like it. On top of that, at least three times a year, their autopay feature conveniently fails on the first of a given month. They call and threaten you with a late fee for their app/website being down (maybe fix it???) and then you have to call, pay over the phone, at which point they add a “$10 convenience fee” for doing so. You’re charging me for you not having your business running properly? That’s adorable. We can’t talk to a representative either. We shouldn’t be charged junk fees for trying to pay out bills ON TIME and payments failing because they don’t have their website together. Seems like a scheme to make extra money whenever they feel like it. Can’t wait to cancel my storage unit and take my business elsewhere. I hope they lose their BBB accreditation.

Public Storage in Jackson is great Dana is awesome very friendly and helpful

Recently started renting a storage unit here. And the Employee Dana there was amazing super kind friendly and so helpful answered all my questions and was all around great with the customer service!

I seriously don't know why there are any good reviews for this place. Brandii was one of the rudest people in customer service I've ever encountered. When we started renting there in 2020, our rent was $164.00. It's now $246.00. Back when they raised it the first time, I made a bad review. The regional manager called and said she would lower it back down, but not where it was. I know that some of the reviews are fake. A while back there were a bunch of reviews that pretty much all said the same thing.

The worker was nice. Had holes cut all in there fences. Vehicle stored inside bashed out windows.

Dana Austin has been a amazing help to us with rent issues she’s went above and beyond to help us. We are very satisfied with the service she has given us and would recommend Public Storage to our friends and family. Thanks Dana for all your hard work. Imajean and Kevin lawe.

Tom was very helpful. And friendly, haven’t ever met anyone who made me laugh while helping me. He explained everything in detail and also explained my lease agreement very well! Super clean facility.

Dana provided exemplary customer service! A mistake was made by PS & Dana, while still in training herself, took the initiative & went over & beyond to get it resolved...She should be running that location & she is the only reason why I'd refer someone else to patronize their services.

Great people to deal with, very accommodating and safe, highly recommend. Thank you for a good experience 😊

Tom is so business like and professional and says it like it is! He went over and above to make sure the parking spaces for storing rv's, trailers, and the like were clear of branches, debris and clean.. Thank you so much!

It’s very nice and spaces and the workers are very nice and helpful

Good people. Love Tom, he's so friendly

Tom and Tory were fantastic. Both went over and above - Tory trudged through the snow to show me several different units, was super helpful with paperwork and making changes to the account (refunding me for a lock we didn't need and helping with the insurance stuff). Tom called a few days after saying they had noticed that I didn't put the lock on my unit correctly, letting me know that the unit had been secured and helping me sort it out and getting the lock back on my unit properly as I live in California and won't be in Jackson for several months. Really nice folks and great customer service. Many thanks to them both for making a stressful move a little bit easier!

Always helpful. The prices are also very reasonable, and they are happy to answer any questions I have and are also super friendly.

Tori and Natasha were very helpful! Definitely would recommend.

These people go out of their way to accommodate the customer. I broke the key off in the lock, and they seemlessly arranged everything to remove the lock and provide a new storage unit. Great people!!!

It's was a wonderful storage they are very friendly tom and tori had wonderful customers service I will recommend to any and everyone if you need storage this is the place to go from lisa

Tom and Tori were super helpful with my storage needs! They were very patient and informative. Thank you very much!

Brandi was AMAZING!!! It was actually her day off , and just happened to be there when we pulled up before they opened. She was willing to help anyways ! She was so kind , knowledgeable and personable!!! Thank you Brandi for going above and beyond!!

Brandi was awesome, she was nice and very helpful! The prices were good and they were the only ones I found that did the 50% of first months rental! Great experience!

I went on Sunday to Public Storage in Jackson. Tom was kind, very helpful. He answered to all my questions and explained everything with details. It is a safe place.

Brandii was super helpful and very kind would give more then 5 stars of possible 10/10 costumer service.

Brandii is amazing!! Very reasonable prices for the units. Brandii made everything so easy for me to get a unit I needed. : )

Rundown looking and able for anyone to just wander around and be there for hours without anyone watching. Id never keep my stuff there.

Wow, where do I start... what amazing customer service!! I had to call today about my space at tye Public Storage in Jackson, Mi and I spoke with Brandii and she was just amazing!! She took caring to a whole new level! She went above and beyond to help me settle my issue. Keep be amazing Brandii

It's clean I can always get in the door we're I need to go inside because mine is inside the building witch I like because it isn't as cold as the outside ones

Brandii is a very sweet person and she always find ways to help you when there’s a issue with your unit or payment… Thanks public storage for a awesome manager!

Brandii gave great service.

To be blunt this place couldn't even provide me with electricity for my unit which is crucial because I sleep most of the day lit hours ( which is short this time of the year ) so I could never see anything early in the morning after work or before work when it started getting dark. Their on call maintenence personnel consists of one man and he's not local. He's from Ohio ... so my light source never got fixed of course. I doubt my unit was the only one otherwise I would've been transfered to a different one where I could cram everything in with good illumination rather than the light on my cellphone. I would understand if I had at least got a refund or some sort of compensation but once you sign the papers, regardless of inconveniences, it's too late to get even a penny back. If you're a night owl or just work overnights you'd find this place annoying.

The girl has been super. Brandii did an excellent job she deserves a raise thank you Brandii for going over and beyond.

My experience with Brandii was great. She went out of her way to make sure I got everything I needed. She even took time to assist with contacting my prepaid card service provider to see why my payment would not go through. We got the payment to go through. Excellent customer service

Brandii was knowledgeable and went above and beyond to help us get a unit rented. She suggested helpful things to store things through the winter as well.

Customer service is very rude because she ain't onsite told me she has a personal life to sir so I have paid late fees do to her not being on her job half the time today I go there on door it said be back at 10 it was 1043 24 minutes later I get a call were she lied and the said what can I do to make you happy yelling at me I said do your job and be there to one secure my unit I pay for you to do and do your job and receive my payment and asked for corporates number to be told google it and phone hang up I warn the public don't use this location in Jackson michagan because customer service is not provided

Brandii went above and beyond to help me. She wasn’t even on the clock and made sure to take care of my concerns thoroughly and patiently. An issue I was trying to resolve for a week she resolved in less than ten minutes while not even clocked in. The way she talked to me you would have thought we knew each other for years. She maintained her professionalism and didn’t talk about the Public Storage in California that caused me the issue.

Brandii was so so knowledgeable and beyond nice. She is the best that I’ve dealt with since renting from Public Storage. She deserves a raise

I won’t use this place again.. the customer service won’t help you.. they rather auction ur stuff an then to help you when you are putting affect in.. their customer service is rude an unfriendly an unhelpful.. even with this pandemic going on.. They don’t care..

It was very easy to rent a storage unit! Brandii was very courteous and very helpful! She made sure that I was satisfied with my unit and that my access code worked. Brandii was very pleasant to work with.

Convenient.

Friend of mine has a place here. It looks really nice inside and has a gate at the entrance.

The security is lacking at at this location. The gate has been broken and wide open for several months. Terrible lighting in the morning . If you have any valuable items I would suggest moving them immediately.

Fast clean and effective

Loved brandii very professional and great customer service. Enjoyed her energy thankful for help and assistance. Prices not bad units looked and seemed clean area inside and out. Mine unit was clean

I am so relieved and happy because the staff- Brandii- here was a tremendous help to me after I had locked my keys in my storage unit! Brandii was very professional, and with some effort, (she wouldn't give up!), in a short amount of time, she was able to get me into my unit! Yay Brandii! Thank you again sooo much! I thank God for you 🙂. You're the best!

Brandii was amazing. We were supposed to move in to U-Haul storage but they had a system outage. With movers on the way we had very few choices and they set us up quickly. She’s so friendly and I’m so happy we ended up at public storage!!

Great customer service very respectful place of your stuff. Thanks to Brandii/ Shayna

Brandii and Shayna were extremely helpful. I went in to rent a unit and got help with my phone as well. Awesome employees public storage.

Brandii was really nice and was perfect. I loved how she treats people.

Brandi and Shayria, getting things done. They know the customers always willing to make sure things are right getting it done. Being a long time customer working with Brandi shehas always been pleasant and professional.

Brandii worked with us all day working through our transition from Lansing to jackson she went above and beyond making sure all our needs were met! My mom in law has been using public storage for years and I will definitely suggest all of my friends and family also use public storage for any storage needs! Easy Professional Fantastic prices! Clean! And friendly!! Thank you so much Brandii!!

Brandii was THE BEST. She was very helpful and answered all of my questions. I would highly recommend talking with Brandii for your storage needs. 5 stars!!

Great place Brandii is always so helpful when I stop by to make my payment, she's friendly and always has a smile, even though my stuff is stored in Canton at Karen's (Public Storage property)which is another great lady and is also always smiling and helpful either place is a winner with these two!!! If you're in Canton and looking for storage stop and see Karen if you're in Jackson stop and see Brandii they are sure to help you any way they can with all your storage needs!

Brandii was very accomidating for all of my families needs, very professional and quick I would highly recommend this specific public storage location over others due to how happy my family and I with the service that Brandii provided us thank you for everything!!!

I went into the Jackson mi office to view a unit and the manager there was very kind and helpful such a nice young lady thanks alot for the great service Mrs. Brandii 🤗 you're awesome God bless you

I showed up today and got amazing service and respect I was in and out in less then 15 minutes total and Brandi was very out going and a wonderful employee to have here I would recommend this place 100% thank you

Stacy was awesome, she did everything in her power to help accommodate my needs. I would highly recommend. Clean, safe, locked gated. I was very comfortable when wver I was there. THANK YOU for all your hard work.

How much are your units?

The rent goes up I think it was over a hundred dollars a year. They are good about keeping in touch with you.

The storage unit facility was trash. They have the logo and website of Public Storage but this wasn't a real facility. The "indoor units" were separated with plywood rather than concrete or metal, didn't have any lighting, and the unit she tried to sell me had a cracked, angled floor... Also, there’s no maintenance of the functionality of the tan doors to enter the “indoor facility”. It took me three minutes just to open the door because it was so janky— and I work in a warehouse. Don’t even bother. Price was absurd for such a terrible place. In Colorado I had a unit at a “Public Storage” facility that was in a clean, well-lit, and clearly maintained property— 5x10x10 for $30 a month and this place in Michigan wants to charge more than twice that for an unsecured hole in the wall surrounded by debris and janky doors (And I’m not even here on a snow day). No thanks.

Got sick got 1 month behind sold my stuff

Get you in with a low price then jumps it for no reason

I was a tag along with my brother when he needed a space. We literally came five minutes before closing Brandii was amazing great customer service skills. We ended up renting the unit right from his phone. She walked us through the process and made sure we knew where our unit was located. Highly recommend! We need more people like you Brandii

Clean storage room fairly good price for this place

Brandii was a great help to me. She made sure I knew how to work the gate code and exactly where to go to access my storage unit.

Brandy great customer service & helped me set up public storage online account To pay my bill when my autopay/card had a issue so I wouldn’t have a late fee thank you

How does the manager still have her job?! The snobbiest, rudest, most unfriendly customer service I've ever seen in my entire life. Fire her. Also, storage units are not nice, nor secure at all.

DO NOT USE THIS SERVICE! Even though I paid with a credit card, my unit is locked. I've been to the unit 3 or 4 times, and it's almost full with my property. And now the damn thing is locked. Since I went there after hours, I wasted a trip, and I can't get back into my unit until normal business hours.

Do they have inside storage where my things won't get exposure to any kind of moisture at all?

TOTALLY AWSOME STAFF!!! THESE WOMEN ARE KEEPERS!!!!

Amanda was great, awesome customer service, so nice and helpful! Great price, good location..I feel safe leaving my things there!

I dont like policy to pay rent. It was being put through some construction and the clean up resulted in dirty items I had in the unit I had to move things around and see out. Was Bought t ou managersattention turns out she was the one who cleaned the hallways with blower it all went into the units that are not secured with doors to the floor. I meet some allow ed on ssi income to pay through auto debt on 3rd when getting direct deposit I get told non it is 1/2of the month just told they do it that way everyone now ! Trust me I find another area justvrightvi puts here .

The front desk cashier Amanda, was very disrespectful and spoke to me in a ghetto tone. Instead of problem solving the issue at hand, which was very simple, she became verbally aggressive.

Brandi was very helpful. She had me set up w storage space in a short period of time and she handled all details v professionally.

Amanda and Brandii where very helpful they went above and beyond!! They have excellent customer service, and truly care about their customers!!! Thank you again ladies!!

Brandii and Amanda where both very helpful, kinda and walked me through the whole process, answered all my questions, I will be recommending this facility, and just wanted to Thank you ladies.

One of the best customer services I've had in a long time!

They sold EVERYTHING!!! All of my stuff including ALL of the pictures of my dad who passed away!!! Now I have no pictures of him and they didnt even contact me first before they took my stuff and sold it!!! Worst place ever to store anything!!!

Horrible service 😵😵😵🤬

When I first got my storage until Brandi was very polite and friendly but it’s clear that was just for a good review.. everytime I’ve called after that she’s always been rude, Very disrespectful bad attitude. Makes the company look horrible especially as “manager “ They are required to get 3 good reviews a week and it’s clear that’s all that is cared about. Wouldn’t recommend the location in Jackson if you don’t wanna deal with someone disrespectful. Spoke with Karen at a different location (canton ) very polite and worked with me the whole time.

Horrible experience with brand

I went to rent a unit a few days ago and Brandi appeared to be high and she was rude and obnoxious. I overheard her calling someone a honky which I presumed she was talking about me before leaving I asked to speak to her boss which she told me was out of town. so I left without renting. I will not return.

Jamie did a great job with starting are storage up thank you so much

Jamie was so awesome and very helpful and has a bright beautiful smile. Will recommend this to others

Jamie was extremely helpful and personable! Public Storage is safe and secure and I feel good about storing my personal items there!

Jamie was extremely kind and helpful in getting us a storage unit when we showed up last minute. She walked us to the available units and was very patient while we contemplated which unit was best. I highly recommend Public Storage.

Great service id like to thank Brandii there she helped me with getting my unit fast and in a timely manner she is a great employee thank u for the best service. Thank you Brandii

Brandii was so helpful & overall wonderful!! Thank you for all your help and hard work.

Thank you to brandii for your service and I really appreciate your help.

Lady in charge is very nice and easy to deal with. She was very professional and did a great job with little notice. Definitely knows her business.

There is no better place to store your belongings in the Jackson area than this location. Jamie made my initial visit and account set up seamless, and Brandii endured the same when I was all done with my unit. Both are smart, courteous, and professional. The units are clean and secure. Highly recommend to anyone looking to store their property for any length of time

False advertising on ads. Did a online set up and was upcarged once I got there. Rude, ghetto services.

Jamie was very professional and helpful.

Brandii was amazing. She was full of information and very resourceful!! THANK YOU BRANDII

Brandii.. great service very nice

Buena atención muy amable Brandii

I want to give a special thanks to Jamie she was very understanding and helpful by showing me different size units other then what I made reservations because I did that wrong happy she was able to find something that was my size will be recommending this place to others thanks Jamie for making my move a piece of cake

Had storage here for almost 2 years. Kept my things safe and dry. Great staff, usually dealt with Brandii. Any issues were quickly and happily resolved! Convenient location, would recommend.

Brandi was super nice and quickly got me a unit with the cheapest option available for my needs. Definitely recommend.

Brandi was super nice. We came in right as she was going to lunch but she still stayed to help us and gave tons of information to us. She made sure we were all set before we left. Most people probably wouldve rushed us so they could get to lunch. I appreciate her taking the time and putting us as customers first. That's great service.

Jamie was very helpful and worked very efficiently :)

Jamie, Very friendly and knowledgeable. She helped me save and explained everything along the way!

This is an awesome place to rent from. Brandi really takes care of your storage needs She is very courteous and helpful any way she can be. I am handicapped and she immediately got a chair for me without me asking. I was able to drive to several different storage units that were open while she walked in very hot humid weather so I could choose which was best for my needs. She also made sure that she offered insurance protection in case of any damage. It is pennies on the dollar. If you need a storage unit, go see Brandi. She will definitely make sure you get the unit you need. All of these units are clean, dry and ready to serve your needs. 10/3/2019 I was in need of another unit and Brandi hooked me up with one that is safe, dry and a drive up with my handicap issues. This place and the people that work here are awesome. I wouldn't think about renting from anyone else.

I worked with Jamie and Brandi and they were extremely helpful and nice. Very personable and made sure everything I needed was taken care of. I’m extremely happy I choose this for my needs.

Jamie was great

Jamie was amazing !!

Braby was very helpful

Reasonable clean great staff

Jamie was very nice and helpful getting my storage unit ready for moving in! Very grateful!

DO NOT RESERVE A LOCKER ONLINE. Harassment though the roof!!!! Legitimately from the moment you make your reservation, they will call you AT LEAST 3-4 times a day which is very uncalled for. The employee that kept calling me sounded so unprofessional & sounded like she didnt want to be there in the first place. Another employee called me the next day another 3 times, this continued for about 4 days till I canceled my unit reservation cause of the non stop phone calls.

Jamie was AWESOME! She showed us a couple different units until we found the one that would fit our needs. She reviewed all information thoroughly and did it all with a smile. Customer service at its best!

Brandi was very helpful . Pleasant and made the whole process easy

I never thought I would need a storage bin, but I was forced to move from a house to a small 2 bedroom apartment with no storage. I reserved the storage online and the process was easy and fast. The locker was very spacious and I would recommend. Thank you

Thanks Brandii for your help today. The change from one renter to me went really smooth.

Brandii was a very nice lady she was very pleasant

Brandii was very friendly, courteous and fast. She was helpful and explained everything to me. Her customer weaseling wonderful.

You can’t beat the price & the deals Jamie won me over was very polite & respectful I would recommend others to use the public storage unit

Jamie was very efficient and professional and took care of my needs. Great experience.

Worked with Brandii/Jamie checking in/out, good experience

Brandii was very helpful and pleasant to my wife and I.

Brandi was great! We were in and out of there quickly and she answered all our questions! Very helpful! Would recommend this place to everybody.

Upon arriving at Public Storage I was greeted by the the woman working, her name is Brandi. She was very pleasant and friendly. She walked me out to the unit and let me view it. She worked very efficiently, the process was very easy and swift with her. Also, it was very clean there. I’d definitely recommend using this storage facility.

Brandii was both friendly and helpful. She explained the entire process very well and answered all of my questions and concerns.

I would like to give thanks and express my gratitude to Brandii. She has blessed me by being kind understanding and helpful. It definitely reduced my stress given my current situation. God has worked through her. Its a clean and nice facility that I'm happy to and feel at ease leaving my things stored here. I've already had my things here a while and all is always how I leave it. No damages by weather or pest. Completely safe, secure, and protected. Again thanks Brandii for your kindness. Your much appreciated.

Brandi was very friendly and very helpful.

Brandy the property manager likes to threaten customers that she will be closing out their rental for not moving a truck to a location she wants on public property. I called her to get the corporate phone number and she hung up on me. I have it all recorded and I’m going to put this on YouTube.

This place has spider webs and spiders and is filthy. The property manager Brandii is always sitting in her car on her cell phone watching movies or something blocking the path for other cars in her car. I had to move my belongings to another storage unit.

Are the indoor units climate controlled?

Brandii has excellent customer service! Enjoyed plenty of laughs!!

The property manager was OK, but the size of unit is 2 feet shorter front to back and 2 inches shorter left to right. I think the extra 2 feet that you are charged for is for the door way. The property is difficult to navigate in anything bigger than a comercial car. We had a 26' U-Haul and had a heck of a time getting it out. The security gate is broken, but I do know for how long or when it will be fixed. Public Storage requires that you buy a new lock at every location apparently because I have one from another public storage.

Brandii was so helpful. She had great customer service and was very nice

Brandy is awesome

Brandi is amazing and has always helped me very well! She was also very encouraging with what I went through and to keep going in a positive direction! I hope to see her again soon!... (Brandi I remembered when I got home thank you for everything ....Danielle)

Brandii was fantastic and so friendly. Will recommend.

Great stprage at a great price , thank u Brandii for the very helpful service

Jammie was a great help today

Brandii was amazing! She went out of her way to help me get a unit. It was kinda last minute, but she did everything to make it happen. Thank you so much!

Brandii and Jamie are awesome to work with. Great customer service. Definitely recommend.

Brandii was so helpful and considerate! She made getting my storage unit a real pleasure! Based on my experience, i'd recommend Public Storage to all my friends!

Loved their service and staff

Both Brandi and Jamie (sorry if I spelt the names wrong) were amazing and very helpful!

Easy to use and good rates for the time I need needed!

Kind and friendly service

Jamie was a big help, she showed us 2 units and was very polite when we were speaking. She answered our questions with no hesitation and went over the terms with us throughly.

Great place for storage and low rates. Very helpful and courteous people. Jamie was very helpful and great overall!!! Thank you Jamie for helping us!!!

Brandii went over & above in helping secure a place to store our vehicle. Highly recommend this facility for any & all storage needs.

Been storing with them for years. Great people, Brandi has always been very helpful and always as real as you can be. Always appreciate great customer service.

Brandii was wonderful and very helpful!

Brandi was very helpful and followed up with me after my visit to answer any questions and ask about the storage space I might need. I will be back if I need storage in the future! Thanks again

Brandii was extremely helpful in helping me secure when there was limited availability. She advocated with her manager on my behalf to obtain the best rate possible when only a larger than desired unit was available. When the desired sized unit became available she seamlessly transferred me to the smaller unit.

Prices are good units are nice Brandi was very helpful......(Edit).....exactly one year later unit has had two significant rate changes started at 186 (with 15 insurance )went to 192 in five months now at one year mark up to 227...22 %increase ..BS...brandi is still helpful on the local level

Jamis was really good

Brandi and Jamie great service

A place to store things you want to keep, but have no place for them.

Jamie in the office was amazing

Brandi’s and Jamie were super helpful and nice!

Great friendly service from Brandii and Jamie. Would definitely refer to family and friends.

Great and friendly service from barandii

Jamie was very friendly and quick.

Very helpful and nice

Jamie was very helpful and nice 👍😉

Brandii was helpful and had amazing customer service!

Brandii did a good job

Thank you so much Brandi for the wonderful service would highly recommend

Brandii was awesome😘😘

Great rating Brandi worked with us to meet all our storage needs would highly recommend

I've been storing at public storage for a little while. Brandii was very helpful at move in and took time to listen to my needs. Since then I have nothing negative to say about this place. Jamie and Brandii have been nothing but kind and professional!!☺ I do recommend Public Storage for all your storing needs.

Brandii & Jamie was extremely helpful, friendly, & gave speedy service! Very reasonably priced. Highly recommend to anyone that needs storage assistance!

Friendly staff. Very helpful.

My granddad and parents both rent out units at Public Storage. They recommended the facility to me, and I would do the same for any other friend or relative. Brandii is incredibly kind and helpful! She was very easy to talk with and answered all my questions thoroughly. This company is lucky to have her :]

Thanks you. Jamie and Johnny are Angle's I thank you we are so thankful we Hope you're Christmas is blessed we did not know what to do and Jamie thank you and Johnny.now we are little Angle Isaiah stuff is saved we are so thankful may god bless you Love Demeco family!$$ From betheny Demeco

Jamie was very nice. Greeted us as soon as we entered the door. She was very helpful finding us the unit size we were looking for. She had a beautiful smile and a warm helping heart. 😁😁

Had a unit for 2 years. Moving is always stressful, but Public Storage made it a whole lot easier. The reassurance that your belongings are safe and secure all in itself, is a blessing. The customer service is amazing. Very respectful and kind. A huge thank you to Brandii who went above and beyond when my key broke off in my lock. Because of her I was able to get my lock off and get into my unit. And the day we moved out of storage, she made it quick and easy. I was literally in and out! I Would highly recommend Public Storage to everyone!

Brandi at location 08095 is the best! She's a lot of fun and very helpful in making the right decisions for you.

I have always had good experiences with this business. This week I had a really special experience with an employee named Brandii. She really took the time time & trouble to explain things to me, and answer my questions. She is what I call, a 'people person'. I enjoyed talking with her. She knows her job very well, and works very well with customers. Lynda Gentry Comer

We needed a storage unit quickly on a rainy Sunday afternoon. Public Storage was open and accommodating. After speaking to an agent and getting the information and pricing, we headed right over there. Brandii called to confirm while we were on our way. During the registration, Brandii was very helpful and explained options and the process was quick and smooth. I would recommend Public Storage. I gate safety is nice and it is clean and easy access to units and the staff is very helpful.

Brandii was very kind and helpful in getting me set up with a storage unit. She was very professional, offered great advice and set me up quickly with my information and instructions. She really goes the extra mile!

I arrived just before closing, but Brandi was eager to help and stayed a little longer than expected. She was very cordial and a pleasure to work wtih. She's certainly "a Gem in your Employ"!

She was really helpful and informative.

My dad and I stopped by to ask some billing questions and to visit his storage unit. Brandii answered our questions, gave us some advice about autopaying the fees, and helped remind us where the storage unit is. It was a pleasure to meet her and see the property, which is well-maintained and clean. Nice place!

Jamie andrew was very respectful in very polite i love the customer service she provides keep up the good work Sincerly mrs. Worthey

Mmm

Good place for storage. Safe gated storage and pricing is reasonable.

Brandi is the greatest! Awesome service very poilite, respectable and down to earth.

Brandi, employee, was incredibly helpful.

We needed a unit quickly, Jamie was friendly and professional. She found us an appropriate space and made the process quick and easy. I am not from here I have a unit in Public Storage in Florida and when my son needed when I told him just find a Public Storage!

A hidden gem that's been there for awhile....passed it how many times on the highway and didn't know it was there...until "I" needed to store a bunch of stuff fast... The manager was super helpful in getting the details out to me and taken care of fast...and the prices aren't bad compared to some of the other places in town... Highly recommended...

Awesome place to store anything - Very secure and very clean - real helpful and friendly staff. I'll be back if I need something stored

Brandii was very helpful and pleasant to deal with. Great facility, just a little pricey for my needs.

I just wanted to share that my experience with public storage. This place is very clean, easy to get in and out when u needed to visit your unit. I would totally recommend this place if u need to store a large amount or just a few things. The staff is also very nice and Brandy helped me out in so many ways. Would definitely use this place again if I ever need to again. Thank public storage for taking great care of my valuables.

Brandi is awesome! She has provided top notch customer service for our units. Very nice and caring.

Brandi at Public Storage... She is the best. She goes out of her way to help, and explain. Very special. We need more people in the world just like her.

Last night (4/9/18) someone broke into my storage unit (along with several others) and stole a lot of stuff. Beware - this is not a safe location for your belongings. I got all my stuff out immediately. They do not have any accountability for your belongings so keep looking for a place that has more security or that can protect things better. Luckily I had insurance - make sure you do too!

Very kind people and very good customer service

Brandii, was extremely nice and helpful. I look forward to more dealings with her, She is the best person I have ever interacted with at a public storage. She goes above and beyond!

Janet was very helpful and friendly. The storage units were a reasonable price and would recommend them to anyone looking for one.

she was helpful and nice Janet@08095

Always smiling and polite, clean and quick. Feel welcome. Easy to find and get to, THANK YOU!

Prices are fair and storage room sizes are large. However, this place has absolutely no air control inside nor any form of fire suppression. How this place passes code is beyond me. If a unit catches fire, there's no way you are putting it out. It's a several large buildings that are made up of simply plywood walls and ceilings that if caught fire this place would be gone within an hour. I'd suggest sprinklers which this place does not have. Management is nice. I like the security gate. The sizes are good and the price is great. But if a fire happens you are sol basically.

Easy in and out

I think u should post ur holiday hours or answer the phone. Online doesn't work and I ain't driving all the way there for u to b closed and since noones answering and could b closed I better not b gettn a late fee

Been storing here for 2 years.

Germaine was very helpful.

Very friendly service. Germaine was willing to stay over to help me reserve and set up my unit. You cant beat the price and it's in a nice location. He was great with my kids during the process too. Highly recommend public storage!

Good Storage...

Germaine was awesome! Thanks for your help!

In the span of 6 months my monthly fee went from 52$/mo to 77$/mo and is now 90$/mo...I didnt know they just increase your rates. Not Happy about that at all. The lighting is not good enough to see into your unit, very frustrating

Moving can be a stressful experience, but Denise at Public Storage in Jackson helped make my move a much easier time. She remained in contact with me throughout the day as my move was inevitably delayed and even offered to stay late if needed. Every time I've stopped by the unit since moving in, I've been welcomed with a smile. Great customer service!

Denise in Jackson was awesome she took time to answer all my questions. Very professional . I would recommend anyone that ask me where to go for storage to use Public Storage

I deal with this facility on a regular basis. They do a great job. The facility is very clean and well maintained and the staff is a pleasure to do business with. Highly recommended.

Nice clean store and plenty of supplies for moving and packing. Kaycie and Denise were very knowledgeable and met or needs perfectly. Public storage is awesome!

Denise was so helpful and made moving into our unit a breeze. The storage units were clean and safe. There were absolutely zero strings attached and the customer is really number 1. I would recommend this place for sure.

Had great experience renting my space...Denise Michele at Jackson Mi location was wonderful...great knowledge and wonderful personality..thanks so much

I have over 50 storage units in 15 states that I am responsible for so I can tell you with certainty that you will not find better professional customer oriented, customer service than you will with Denise and Kaycie.

Denise is awesome. So helpful and nice. Great rates and location just off the freeway.

Kaycie was a great help! If I need to use a storage unit again I will defiantly use this one.

Very quick and easy to use. Denise was very helpful and friendly.

Denise has been very helpful, she's answered any questions I have had about our account the customer service is great. I can definitely see a great change around here with her being on the property!

Lindsey and Kaycie where absolutely amazing great customer service!!!! If you are looking for storage check out Jackson Public Storage for an awesome experience!!!!!

Lindsey and kaycie are very nice

Came in for my monthly payment and was greeted by Lindsey and Kaycie. What wonderful ladies here!

Went in and bought boxes with my husband the other day and Lindsey was very helpful showing us how we could save money with packaged box deals, but we only needed a few. Great service!

Probably the worst experience I've ever had as a consumer. Beyond ridiculous!!

Lindsey has been so helpful while I have been storing here. Highly recommend storing here!

It's the best. The gals here are Wonderful and always are smiling n helping! Would highly recommend raises for the two of them!! Kaycie n Lindsey!!

Came in to buy boxes for moving, Lindsey was so helpful!

I love the neat clean storage but I'm questioning my bill costs can't get human to pick up phone when I call 1800 567 0759 . ���

Lindsey

When you pay the bill they charge you extra if the mail comes in accendently late

Very friendly staff. Lindsey was very helpful and smiley.

I was very impressed when I called the store to get information on obtaining pricing and information for using your storage facility on Wayland dr., in Jackson this week. Lindsey Hillard was very helpful and I think I will be choosing your business for my storage needs in the very near future. It's always nice to have a pleasant and informative individual when dealing with customer service. Very much appreciated Lindsey. Kimberly Hines

Lindsey was awesome helping us! Will definitely recommend this place

Lindsey awesome she was so nice and helpful very appreciated

Lindsey was super helpful and courteous!

Lindsey was very helpful and made sure. I was well im formed

Lindsey was great helping my daughter the other day, getting us the right unit and saving us money!!! Go see her if u need storage

I went in the other day to pay for a friends bill and Lindsey and Kaycie were working. What sweet girls. Highly recommend seeing them if u need storage.

Lindsey is awesome and does a very good job

Lindsey makes storage easy. Highly recommended.

Lindsey was very helpful and really sweet. Thanks for the great service

Lindsey and kaycie were super helpful

Kaycie and Lindsey were AWESOME and answered all are questions.......

Went in to inquire about a possible storage unit, as a new customer Kaycie greeted me with a smile and was kind, fast and very informative. When I am able to, I will go back and hopefully Kaycie is there to assist me.

I came in to pay a friends storage unit and Kaycie was working, she was super friendly and fast

Lindsey is really good with her job

Lindsay and Kaycie were very helpful and friendly. They made my moving process easier when they suggested moving supplies.

Lindsey was so helpful answering all my questions. I will definitely be storing here and recommending it to people I know, with employees like her working there!

Lindsey and kaycie are always super helpful, always looking out for me. I come for all the auctions.

Went in to pay my moms unit and Lindsey was so helpful, she was training Kaycie and let Kaycie take the payment. I was greeted with excitement and loved being felt welcomed by the two of them even tho i dont store there. I highly recommend going to this location if u need storage. Lindsey and kaycie are so sweet#!#

I went in the other day and was buying boxes Lindsey greeted us and introduced us tona nee coworker kaycie. They were so both super nice and knowledgeable that we walked out with a pak, and im glad we did. Thanks Lindsey for your great service

I love going in to see Lindsey, I have stored here for a long time and she is so sweet

Lindsey was very knowledgeable when I came in to secure a unit. She was fast and very friendly.

Lindsey was so helpful answering my questions as I'm getting ready to move. She was really busy and able to help everyone fast. Great service

Lindsey and Tay are very amazing and were so helpful with finding the right untit for our needs. They answered every question I threw at them with ease. Lindsey has an amazing smile, super sweet.

Lindsey was amazing and very very helpful. She always does a great job.

Lindsey was wonderful !! Very helpful!!

Lindsey and darcie are always willing to keep up with calls and we'll knowledged

Darcie and Lindsey are amazing

Awesome place ! My family recommends this place in Jackson. Looking for a great place for storage ? This the place to go . Can't forget a big shout out to TAY, Lindsey and Darcie

Lindsey and Darcie are very knowledgeable and super sweet ladies...go here to store your stuff!

Lindsey is super nice and very knowledgeable, great service

Excellent staff lindsey and tay

Lindsey was so helpful, I couldn't ask for better service! She answered all my questions and didn't get mad cause I asked so many. Thanks lindsey

Tay was very helpful and friendly i will recommend all my friends to come here

Lindsey and darcie made our transfer so easy!!!!!

I have been storing at this Jackson site for a while, Lindsey and Darcie are so nice and helpful! I won't be storing to much longer but if anyone needs storage go these ladies! I won't go anywhere else, unless they leave.

Public storage did a great job with helpign me rent my unit. I was on a tight schedule and they were exceptionally helpful with getting a unit for the summer before I had to leave campus. Darcie was very helpful and was able to explain everything I needed answered.

Excellent customer service! Thank you Darcie for all of your help!

Amazing customer service. Darcie and Lindsey are great, they answered every question I had and were very professional.

Lindsey was awesome. Very helpful!

Dis place is AWESOME!!!!!

Lindsey and Darcie were very helpful and did a great job finding us the right size unit. Very satisfied with our choice.

excellent customer service from both Darcie and Lindsey! they were very helpful in assisting me with all my questions, will definitely be continuing my business here!

Went in last week to check out units...Lindsey and Darcie were very knowledgeable and very courteous. ..I will be storing here when im ready to move stuff around...fantastic service

Lindsay and Darcie are always awesome. My business rents here regularly and they get me in and out quick, no hassles.

Efficient knowledgeable helpful staff (Lindsey and Darcie) and economical well maintained property for storage needs

Lindsey and Darcie are so helpful, friendly, and courteous. I highly recommend storing here especially if they are here.

Took hours to rent a unit but the property managers were nice to chat with and it seemed like an upper management problem.

Fantastic customer service from Lindsey, look forward to continuing business. C

Lindsey @ the lansing area public storage was amazing!!! Great person and very helpful,and would recommend her to anyone!

Great experience! Lindsey was a lot of help! I would highly recommend!

I have been a customer of Public Storage for a good number of years and haven't had many problems other than the price increases. Lindsey and Darcie are the best at handling any gripes and offering a solution. Those two young ladies are a great pair to handle and promote your business .They are always pleasant to deal with and always listen to what I might have to say. Again Lindsey and Darcie are the best fronts for your business

Lindsey was very helpful with getting us an affordable unit. great service!!

This is a safe place to store your stuff. Clean well kept. Darcie and Lindsey are so sweet and so helpful.

I pay my bill at this location every month. Lindsey and darcie are so helpful and friendly. I highly recommend public storage in Jackson for their outstanding customer service!

My mother rented at public storage, Darcie was the representative who helped her through the process. She loved the way the property was set up, easy access and large enough storage space. Darcie was very helpful and answered all of her questions.

Laura was a great help. She said she was down in Jackson from Lansing. Very good with customers and very polite I loved my experience!

Lindsey is so helpful

Lindsey is extremely helpful!

Lindsay was a great help a great employee make sure you keep her and give her a raise

Lindsey was a great help :)

Lindsey was really nice and helpful. Thanks for a great experience.

Lindsey was great

Lindsey is awesome

Lindsey and Darcie are always very helpful

Darcie and lindsey helped me out so much. They were great!

Great service! Darcie is always helpful and friendly. Highly recommend public storage.

Thank u so much these guys are great. Helped me out a lot. 5 stars. 😁

Darcie and Lindsey were very helpful and service was great. Thank you

I have to say that the customer service that I got from this company was really excellent and they also made sure that all my questions was answered. They also made sure to give me details of the everything and they gave me a good tour of the property so I knew where my storage unit was located. Also Kristen was such a good helper in giving me everything I need it to know before we moved in. If I ever need to storage anything in the future you guys will be my first pick!!!!!!

Kristen was very helpful and nice.