Public Storage Self-Storage Units at 32775 Groesbeck Hwy, Fraser, MI

Jessica was very helpful when I came in to rent a unit. Would definitely storing here!!

Jessica is the coolest ever she made it super easy for me!!

jessica was Amazing with helping us out with our storage unit

Excellent customer service thank you Jessica

Jessica was very helpful and straightforward but also being very nice and considerate at the same time. Very easy to talk to and pleasant.

I go there to clean out abandoned storage units the staff is friendly helpful

Jessica was the best manager experience I’ve ever had when using a storage unit place. 100% great service!!! Would recommend here for anyone

Jessica was so sweet and friendly. great communication and info I needed! Very professional

Jessica is the best! Helped me out with everything i needed and sent me home happy! Thank you guys!

Jessica was great

Friendly and caring staff to help if needed.

After a wrong store google post Jessica did reach out to me for clarification. It turns out I review the wrong store. Pleasant conversation and Jessica was absolutely willing to assist my concern.

Friendly and caring staff to help if needed. Easy set up process online as well.

Staff is kind and so freaking helpful. Would highly recommend this location.

Thanks Jessica! She helped me out.

I’ve had some problems with my unit #4026 and Jessica was great at following up resolving the problems. Additionally, she’s very gracious And cordial about being sensitive to your needs

Same rate increases and same rude staff. Will be moving out. This is how good paying customers are treated here.

Jessica was very helpful and kind

Jessica is awesome and customer friendly

Great place with friendly staff, Jessica was very sweet and she helped me out when I needed it and answered all my questions! She is reliable and I appreciate her help greatly.

I can’t say enough good things about the public storage on Groesbeck with the manager Jessica. She has bent over backwards. She has gone above and beyond with her knowledgeable information and helpful ideas. Jessica looked out for us and our things and didn’t see us as just a storage unit. Not only was Jessica friendly, but when I was behind in my payment, she didn’t call, hounding and barking at me. She called in a very friendly tone with a friendly reminder that my payment date was coming up or has passed. I would recommend this particular storage unit just for the mere fact that Jessica is the manager. Public Storage is building another building on 9 mile by my house, it’s only about five minutes away, but I would only recommend going out to see Jessica on Groesbeck! Thank you Jessica for all you continue to do!

Jessica was very helpful with all my questions. Very professional and friendly!

Jessica is very nice and helpful

The staff is very helpful a girl helped me I think her name was Jessie or Jessica she was very nice and helped me with all my questions.

went in there to Aquire about a storage unit and the girl Jessica was very helpful and very sweet.

If you plan to store long term expect random price gouges. I've been storing long term and my bill has gone up over 500 dollars a month since I first moved in. The facility is nice otherwise.

They treated me well.

Emma exceeded my expectations. She was patient and very knowledgeable about her job given the short time she’s been with the company. I was surprised when she said she had only been the company a little over a month. Thanks so much Emma you were AWESOME! Keep up the great work hun!!!!!!!!!!

Overpriced

They get you in at a low price then continue to increase it but where do you have to put your stuff so you just pay it. There are rats or some sort of creature that crawls through the units and destroys your stuff. Boxes mangled, items chewed. Then when you cancel early they won’t give a rebate. I do not suggest this place.

Amazing experience, thank you for all of your help.

I believe them. Mean storage unit are over priced. I didn't get one. 10x20 for $284 a month.

Lindsey has the best customer service skills i’ve ever encountered. She is very attentive and knowledgeable, she helped me with my whole moving process and answered all my questions. Definitely will refer to my friends & family

Totally recommend. I am a new customer. As it was my first storage experience, I was very hesitant. This location was highly recommended by a co-worker. Because of my experience with Lindsey, my introduction to Public Storage was amazing. She was knowledgeable and went out of her way to make sure that I made an informed decision. I am so glad that she was there and I am looking forward to my relationship with Public Storage.

I'm going to start by saying Lindsey is a great employee. She very professional and helpful with any questions or concerns. She is good with people. I she enjoys her work I'm glad that she works for this company Public Storage because she is great at what she does. Keep up the good work. 😊

Great facility. Staff if very knowledgeable and helpful.

Staff are friendly, polite, and very informative.

Lindsey was very helpful in all my moving needs a pleasure to work with. She made me so happy 😊

Shawna is so delightful with me amazin worker will refer her to family and friends thank you shawna

Loving this place and the customer service. Shawna is the bomb and Tee too

Martin was amazing! My name is Charletta. I had originally ordered through e-storage and the lady over the phone (from another state) gave me the wrong information, which was a HUGE inconvenience, because I was running out of time with the UHAUL. However, when going in person, I was able to meet Martin. Martin took his time to get everything straightened out for me. He even was patient with my skepticism and numerous questions. He was very genuine and honest. He worked very hard to fix whatever wasn’t right from what the lady said over the phone. At first I didn’t feel happy about Public Storage, but after meeting Martin at the Fraser location, and after seeing how he took his time to get my situation handled, he helped my day run a lot more smoothly! Thank you sooooo much Martin! I even got the UHAUL back just in time!

Martin is the best! So attentive and helpful...really appreciated his service after a prior frustration with this location. He is a problem solver, for sure!

nice place to store your overflow

I had my unit broken into over the weekend there are no cameras at all so if you're gonna store stuff make sure its not worth much,im out a TV,Laptop,Home stereo,and a very nice CD collection.i had insurance but the thieves stole the box those were in too...they even broke one of the shelves to my TV stand....

Thank you for the great service Grayson

I had a great experience with Cassandra i think she need a raise

Ms. Tee and Mr. Rick is doing a great job at comfrim with each other . Thanks you for your service. Have a blessed day .

This property is very clean and Tee was extremely helpful and friendly.

Excellent service Tee thank u for your help Management are very helpful Great managwr

Caitlynn and Shawna were amazing. They really know their stuff!! I am happy to have come there. They were really busy but treated me as a friend and did everything as a team .....that is true hard to do customer service!!

Tee was very helpful and informative! I’m glad she was there when I needed these services.

Thanks tee and rick for your help!

Excellent customer service from Cinnamon and Tee. Super friendly and answered all my questions!

Shantell is a careing person I love her attitude she really helped me out alot I will recommend my family and friends

Everytime I come to this location, Tee is always friendly, courteous and very helpful. E E R

Shana and cinnamon is amazing help me with my move in they answered all my questions and gave me a great price five-star all the way

Shawna gave me five star service

Thanks for amazing five star service from Terri with my unit

Terry was amazing helping me with my transfer

Shawna was very helpful in showing me a space and answering all my questions

Ripoff raised rent over 50 percent first year. Corporate will not get back with you on issues. The workers are trained to play you over issues. Worst company I've ever been with. Stay away.

Shawna has been really helpful for the past year since my mom passed away! She made the transition as easy as she could and every time I see her she is so welcoming!!

I checked in yesterday and it was done very efficiently. The unit is conveniently located and was very clean. I really appreciate Tee writing my access code in LARGE numbers for me.

Tee and Caitlyn

Shawana was very helpful today. Thanks Shawna!

terri and shawna gave ne five star service and shawna always greet me wuth a smile

Rick is awesome. I appreciate all his help.

Caitlynn has been fast and efficient with every interaction I’ve had.

Not much to say really, it's a storage unit.... But it's a really fine storage area!

Shawna was very helpful and amazing with helping me with my unit and answered all my questions

Shawne took great care of me while paying my bill and was very friendly

Tee and Shawna gave great customer service

Tee

Clean, safe. But they make u buy a certain kind of lock, more expense.

Terri waved me down and she was so nice to me explain everything to me and did me a solid by calling her boss

Tee did a great job. Very informative!

Tee helped me find the right unit for my needs very kind and courteous the place is clean and friendly

Terr Tee and Shauna ladies are very friendly very nice very helpful thank you ladies

Easy and great summer deal. Easy access

While visiting this location I met two ladies Shauna and Kirsten great customer service and very helpful in helping me look at different size units

Tee was a great help today, my grandmother really liked and appreciated her patience and help.

This is a great place to store your stuff. Tee and Shawna are super efficient and help with everything you could ever ask for. There’s no “just a moments”. They take care of things quickly and effortlessly.

Very helpful

Terri was amazing in helping us today

Rats or something ripped through the storage unit. Boxes torn, bags ripped urine driplets. I have to call off work & go deal with this on a Fri. I will move out. I went to the office & stated I pay $140 a month for a secured unit, the unit was not secure. There is months of squirrel excrement on everything. Shawna said..."I'd be upset too but you do have insurance. " she told me I had $3 worth of insurance... The max I can claim is $250.

Richard was very Nice also very Helpful!! You should a raise.😁

Does anyone have any experience dealing with this location with damages if stored goods? Rats ripped through the storage unit & I'm so disgusted I don't need bad service added.

Tee was amazing. She made my visit here very pleasant and I will be returning soon.

Tee

Tee has a good vibe!

Shawna is very efficient and professional. She did a great job moving me in, and I will definitely be a return customer!

Tee was a great help.

Shawna was great at move in and it was great riding on the golf cart in the snow and today coming in the office and see Terri with a warm smile made the rental easy thanks ladies

Made a payment and the service was great thanks to tee. Made it simple

Tee Is fantastic

Best choice in storage! Very helpful and professional staff, especially Destiny and Tee. This site is safe, secure, and a good value for the dollar.

Terri and shaunna was very helpful in helping me with opening my storage unit in this cold weather

Great customer service Tee & Camille are awesome

Very friendly/professional staff. Great customer service from Tee & Camille.

Elyse was very helpful with a pleasant personality...will recommend!

Very nice and clean and TEE was very helpful

Tee was great..very Professional

Patricia and Shawna were amazing. Thank you.

Used to be a great place but now no one returns your calls. The gate has been broken for over a week. Can't wait to move out!

shawna is very ;personable , she answer all my questions, also very efficient. she is one of my favorite employees there.

Really fast and easy experience... was in and out thanks to Tee

Shawna and Terri have been very professional and respectful and i would recommend them to anyone who needs storage services

Rick was very friendly....Excellent customer service...

Friendly people

Shawna is very friendly and the place is clean. Great service!

Facility is clean and Tee was very polite & helpful

Shawna and Tee were very helpful. Rental process was very easy.

Tee is a totally Professional and Efficient. Consummate Customer service Professional !

Wonderful experience Tee was fantastic very helpful and knowledgeable.

Shawna is always helpful and great to deal with...

I was pretty upset and disappointed that what the lady on the phone told me was untrue. She gave me a price and I asked her repeatedly if that was the set price, that's all i will be paying today, she assured me yes that is it. Well when i made my appointment and got to the place i found out, only when i went to run my debit card that i had been lied to. What they do not tell you is that you have to pay $21 for the lock and you have no choice but to buy insurance... i ended up paying $50 more dollars than i was told i would pay. I had to budget in the first amount and now i more than likely will eat three days this week because i am a single mom and poor. I am also upset that they wait until you sign all your paperwork and pay to inform you that you cannot access the units before or after certain times every day and you can only use the dollies i was told they had when someone is in the office which is rare being you need to also make an appointment. I work full time so the hours do not mix with my schedule. Overall i am pretty disappointed in the place. I will more than likely be moving everything to another storage unit at the end if the month

Shawna an Robbin that work in the office absolutely suck by far the worse place I have ever had a storage unit at ever business or personal

Tee was absolutely wonderful. The process was simple .Plus she was cute. Thanks Tee

Tee is awesome great customer service helped me out a lot really fast too

Tee & Robbin is the best. Generous, nice and quick on there feet 😁. Love the consumer service...

Tee an Robbin Was very helpful an polite

Beautiful personality very helpful and very informed .Thank for everything

Robbin has been an exceptional help! The unit is also quite helpful. Thumbs up!

Robin is awesome!

Tee and Robin have great customer service

Rick was very friendly and explained everything. I'm very happy with my choice.

I had a great experience at public storage of Fraser Tee&Robbin were very helpful in explaining the ins and outs and Rick even referred me from Gratiot as money is tight he told me I would save more coming here and I actually did! Thanks Public Storage and thanks Tee, Robbin, and Rick!

Rick and Taletha were very helpful. A+ on customer service

Tee was Great.... The best Customer Service Ever!!!!! Thanx Tee!!!

Robbins very great and professional services

I receive excellent customer service from Rick, he was very efficient and professional.

Robin was more than helpful, will be back.

Robin and Tee are quite courteous to customers. I feel welcomed coming to this location.

Robbin was excellent and a pleasure to deal with.

Amazing team at this public storage. Robin and Tee were very welcoming and great to get me all set up with my storage unit.

Robbin, Tee was great

Mr. Rick was wonderful to work with. He made the entire process easy and quick. Great place and great service.

Rick was wonderful to work with. He was very friendly and knowledgeable while being extremely efficient. Would highly recommend this property because of him.

I have rented storage units here on and off for about 10 years, and have received good service from the staff- they are personable helpful with anything I've needed. The property is kept up well. My latest experience was with Rick, and he was great.

Rick and Tee were awesome!!! Great customer service and and overall Great experience. Thank you!

On the unit the hole the lock goes in is damaged and they have no intent in replacing it. You can literally pry the lock out and open the door. When I asked about it I was told "Oh well the manager probably had to remove a lock". Like that makes it ok? Not to mention I was not told that the entire left side of the lot had no power for in the units or any of the outside lights. So if you're like me and the only time you can visit your unit is either late in the evening or super early in the morning...its dark and there's no lights. Always fun to dig through the unit in the dark. Smh. From my talk at the office there was also no intent on fixing that either. Yet no discount on the storage unit. Not a satisfied customer to say the least.

Tee & Gabby were very helpful because of them I definitely would recommend public storage.

Tee is terrific! She gave me so much information on how to transfer my unit AND how to transfer my unit from one facility to another. So very knowledgeable!

Gabby is awesome, great customer service! I’m thoroughly happy with my experience here

Efficient service with informed staff and email notifications. Rick was very empathetic to our immediate family needs regarding an elderly relative. Thank you!

Gabby gave me excellent service very friendly

Gabby was superfantastic!!!

Very nice people pleasant experience so far

TEE is such a great person to deal with, she is always polite and helpful i will recommend people to go to this location

Good place to put your stuff in storage

so far so good the ladies are nice n helpful tee & sam thanks

Okay location

Came and rented a unit today. Gabby was excellent and attentive. Great customer service even with our one year old! Would recommend to any friends as long as they dealt with Gabby!

Gabby is awesome and great personality love doing business with her!

I love this place. Robbin and tee are so helpful

it was a very warm greeting and tour of the storage area ....Robbin was very informative about the access to the property and overall it was a very positive experience.

It was a awesome experience and robin was awesome and very helpful

THIS PROPERTY IS A VERY CLEAN FACILITY. THE EMPLOYEES ARE VERY FRIENDLY AND HELPFUL TO BOTH NEW CUSTOMERS AND CURRENT CUSTOMERS ALIKE. TEE AND SAM HAVE GREAT CUSTOMER SERVICE AND KNOWLEDGE THAT MAKES THEM AN ASSET TO THE PUBLIC STORAGE FAMILY.

Robbin such amazing gal...love her car 2...great performance

Rick was a good associate he got us in and out and he is very funny great job thank you for your help.

Very refreshing the attendant Tee was very cordial, knowledgeable,courteous and very respectful of my needs and very understanding. She went above and beyond all my expectations. The place was very clean and neat. Tee was extremely professional in all aspects of her work. I'd recommend this place to all who need a place to store their belongings.

Tee is the most helpful and pleasant employee I have seen working there. She is a great asset to your company. And she has beautiful eyes. Thanks for keeping my items safe!

Clean and neat property, well secured. Tee was helpful, knowledgeable, and very friendly.

Tee rick was good help to me to day

Tee was very helpful professional and friendly

Thanks to TEE she was nice and very helpful when I needed her thanks again TEE

Gabby is amazing. Always remembers us by face and knows my needs before I even walk in the door. Our storage unit is always kept safe and never have had any problems. Great staff working there. The grounds are always kept clean and inside is always tidy.

Went in to pay a friends bill and taylor was great

great place and friendly too.

Robin was excellent.

Taylor was awesomesauce in helping me find the perfect spot for my items that I needed to keep safe yet very accessible!! Storage with an amazingly sincere smile.... Love this place!!!!

Taylor was very nice and got me in and out when I was in a hurry.

Taylor was very politeful nice and helpful

Taylor was very helpful and friendly I would recommend her to anyone who would need storage.

I was in from out of town looking for storage storage units to move our business locally. I wasn't sure what I needed. Luckily the onsite employee, Taylor was very polite and took the time to show us several different sized units to accomplish our goal. Taylor's knowledge and professionalism was impeccable. I look forward to working with Taylor in the future.

Great service

Visit establishment to make a payment the person behind the counter I believe her name was Gabby gave great customer service I would recommend Public Storage to everybody.....

Great people helped me quick and gave me a deal thanks rachel

Easiest sign-up ever !! I've rented 3 times in the past 5 years and each time is as good as the last- that's why I keep coming back :) Rachael is super thorough and professional !!

Alana and Gabby are always nice and friendly faces. They know the job and do it well

Gabby was so patient with me and was very pleasant/ professional and a wondetful smile i will drive extra miles to get customer service like this

Gabby was absolutely phenomenal and got me into the unit I needed and was in very timely matter. Highly recommend it, the customer service was amazing

Gabby gave me excellent customer service every time I come in she greet me with a smile

Rachel helps alot

I really enjoyed my experience with public storage, Gabby was very nice and very helpful. She made my experience great. I will highly recommend use this store to future customers.

Gabby is awesome! She is very helpful and courteous! Great deals 2!!!

Everybody was super friendly and very helpful. Gabby , Alana , Andy

Alana made it very easy and simple for me and took the extra time to help me decide which size to go with. Great customer service.

Rachel is the best very helpful and great costumer service!!

Alana was very helpful and she did a great job helping us during this sressful move.

Alana was very helpful and explained they to us because have never rented a unit before

Alana on 14 mile and Grosebeck is an amazing! She is very patient thorough and efficient!!! Deserves a RAISE!!!

Shawna really helped me find the right unit and answered all my questions

Shawna was great! She made the entire process easy. I appreciate it!!

Shawna was very helpful and instructional.

Alana Great Customer Service Skills

Alana and Chantele. Great service. Clean place.

Shawna was great! Very Helpful, clean unit!

Shawna was great !

Shawna was extremely helpful, would definitely recommend this location.

Shawna's great... thanks

Organized & good rate!

Shawna

Shawna was very polite.

Shawna is helpful

Robbin was very patient and very helpful! Highly recommend!

Shawna has been very helpful during the time that we have had our unit I like the fact that my payment comes out of my account monthly too.

Great to work with

Shawna is awesome. Very helpful.

Shawna is real cool!!

Great shawna

Robbin Coulter exudes great customer skills and a keen knowledge of the operation. Her professional assistance in assisting me with my public storage needs were phenomenal ! And her sunny disposition was an added pleasure.

Shawna is very friendly and helpful. Excellent customer service

Shawna was patient and answered all my questions. I was pleased with her knowledge.

Debbie is awesome.

My experience with Debbie was spectacular!!!

Debbie was awsome and very helpful

Shawna and Tessa provide great customer service!

Debbie did an excellent job!

Debbie is superb excellence in customer service kudos!

Debbie was awesome sauce!

Debbie in my opinion gives the best customer service, also treats customers with respect kindness & courtesy. I wish there were more employees out there just like her, cause there would be less problems & arguments among customers & employees. Last but not least ♡YOU DA BOMB DEBBIE!♡ Sincerely Ash&Eric♡

Shawna always gives prompt customer service! Wish she could keep my rate lower....but she answers my questions and always has a smile on her face!!!

Shawna went out of her way to move me in and make sure the experience was pleasent

The manager Shawna was very friendly and helpful. She answered all of my questions and helped me pick the unit that was the best fit for me!

Excellent

Very good customer service Rick was knowledgeable about the facilities gave me a tour of the storage area.When over all paper work and answer all my questions. I would recommend them to family & friends.

Robin was very pleasant to work with always knowledgeable and very helpful

I go pay my bill at store every month and Debbie is always courteous and friendly.

Debbie is a realy great person, gteat customer service

Debbie was super knowledgeable and helped me get everything i needed!!

Good service

Awesome service, thanks Robin!

I like the indoor facility but hate the fact I have to get out of my car to type in my code to leave

public storage is a great place to store nice people to work with....

excellent shawna is awesomely awesome

Debbie is great, always double checking to make sure all is locked up at night. The office is always well stocked with supplies and the bathroom is always clean. However upper management is allowing the facility to disintegrate. The lights in the front parking lot have not worked in a long time. However, most of the outside lighting in the bay areas do not work, and I was told it really doesn't matter by the area manager. Well, it looks like I may be leaving at the end of the month to a 50 percent savings somewhere else.

Had a great had a great experience at Public Storage would recommend to all Rick and crystal are great

Shawna was great, Public Storage needs to make sure Shawna stays at my location. Lol Really she was a pleasure to meet and talk with. It's nice to see people who do their job so well. Thanks again Shawna.

Shawana is awesome!!! She is always very cordial, and helpful.

I had a very difficult move and was uncertain of the exact size unit I'd need. I got one too small at first, but Shawna helped me upgrade to a larger unit on the spot with complete ease. She was a tremendous help, very courteous and kind.

Debbie was great help me with my move in she help me get the best unit for a grest price

Shawna was GREAT

Best rates I had found and Debbie is very friendly polite and professional glad I chose public storage!!!

Very friendly and extremely helpful staff ((Shawna)

Great personal shawna was very helpful and explained everything very well!

Excellent

Shawna And Jamie are peaches

Jamie je Easy vert Wonderful To me Ô gobe Hum A A+

Had a unit for almost a year never a problem great service from Jamie and Shawna always a smile on there faces when you walk in!

Great

Debbie and Shawna were great in assisting us with our move in!!

Holly waswonderfull and a great service to me The color PURPLE.

Great service

Just to let management, know that I get great services, at this facility,,, the girls are very helpful, and nice,,,,Amy and Shauna, is the best :)

Shawna. Was a great help on finding me a right fit storage for my family.

Clean and orderly location. Debbie is ALWAYS smiling, friendly and professional. It's a pleasure to interact with her. Excellent customer service! I have recommended this location to others.

Shawna is a very professional person. She helps me with all of my storage and packing needs. She is great. I would recommend this storage facility to anyone.

Shawna is Awesome!!!!!

Debbie and Shawna were fantastic. Debbie stayed late to accommodate us. They are the poster women for GREAT CUSTOMER SERVICE!