Public Storage Self-Storage Units at 20200 Hall Road, Clinton Township, MI

Can you help me retrieve my access code to get through the gate

It is 830. I needed my uniform and the app does not work properly. I do not mind punching numbers, but those are my items, why can I not access them? Not everyone works a 9 to 5. Took the money no hesitation, but gave faulty lock and no cameras. Also kept the box that says made in China and could be contaminated. No! People with honest reasons to access a space, do not go here!

Super unsatisfied We won a storage auction and by the time we got to the facility to clean out our unit… the unit had already been cleared out and we had put down the payment, & drove over 160 miles there and back to waste our time. The manger is unprofessional, and delusional. Wouldn’t recommend this as a good place to buy units from or do business with. Very untrustworthy company.

Called the local number and got sent to a call center. The person on the call center rented me a space at a different location. Then they said they couldn't cancel the transaction and asked if I'd like to just drive to the other location it was half an hour away. I said no, and then they suddenly couldn't find the location I was at after I gave it to them the number off of the public storage sign on the door.

Wonderful customer service

Sold something on Poshmark. It was fantastic.

They do what you pay and agree to, store your stuff securely, had no issues with that What I did have issues with is a raise in my storage fee after 2 months, then them charging me full price the same month I move out, even though my move in was pro rated. 2 stars for fulfilling the service, losing 3 for no explanation price hike and not working with me over the phone regarding move out.

Danielle was so helpful... She took a lot of stress off me and she worked with me to make things work... Thank you Danielle, I hope you have a Blessed beyond belief New Year!!!! 10/29/24 Update!!!!! I would not recommend this storage company to anyone... The company themselves have upped my rent twice now... They make it impossible for you to keep your things in storage... When this all began January 2024, I was paying $204 a month as of December 2024 I will now be paying $339... They are a total rip off and they increase your monthly bill instead of decreasing it when you've been loyal and never late... PLEASE FIND A BETTER MORE REASONABLE PLACE TO STORE YOUR THINGS!!!! I unfortunately am stuck here for a few more months till I can get a place 😞😞😞 So disappointing!!!!

She’s awesome Really fast really quick and help a lot thank u

Danielle is awesome. Been here on and off for years

Danny was very helpful. The unit is clean and the rental process was easy.

I rented a unit & when I went to move in, I couldn’t access gate had to go to kiosk to get my access code reset. Then get to my unit & couldn’t get in because someone else had moved in. Used the kiosk, again. Customer service with the kiosk was great she got me transferred to a new unit and though I was pissed about having to pay for another lock she gave me a credit for the inconvenience. Today, I get a call saying I need to vacate the original unit (None of my things are in said unit). I have explained what happened yesterday and was told they would call back when they figured things out. Now I just got an email saying I have an unpaid balance as if they are trying to charge me for both. No one answers the phone and they take forever to call back. I wish I had paid attention to them being a kiosk only facility.

buyer be ware do not rent a place here go to the one next door there’s a lady named Chris and she is the absolute worst person in customer service you will ever encounter whatever you do go somewhere else all theses reviews with 5 star are fake they make there employees put them up she is absolutely terrible and corporate is just as worse. There use to be a Danny there and she was helpful now this one there needs to be fired !!!!!!!!!

Manager was very friendly and helpful

Newer customer been there 5 months and now they want to raise rent 50%. Called and asked for an adjustment and was told sorry can't do anything. Beware of this place. There should be laws in place for such behavior at these rental places. Will move on and not return.

Danielle is the best

This has been a great experience so far with public storage. It was easy to book my unit, pay for my unit, access the unit and the unit was clean! I love the app as I had a storage unit with public storage before and although it was simple to just put in the code, the mobile app unlocks it for you. Just a simple tap and the gate opens. Danyelle even reached out to ensure everything ran smoothly and I truly appreciate it. Overall, I’m pleased with my experience.

Danyelle was very helpful and informative. Would recommend this facility to everyone

Dany is awesome. Always there to help with all questions and concerns. Thank you.

I recently had an experience with Public Storage that left me extremely disheartened. It was my initial foray into renting a storage unit, and unfortunately, the process did not meet my expectations. Due to unforeseen circumstances, my relocation plans, which were contingent on a new job opportunity, were canceled. Consequently, I attempted to cancel my online booking for the storage unit just over 24 hours after making the reservation online. Upon contacting customer service, I was informed that the company has a strict policy of NOT issuing refunds for cancellations made beyond the 24-hour mark. This policy was DEFINITELY not clearly communicated during the booking process, and I believe it may have been buried within the fine print of the rental agreement. This practice seems counterintuitive to me, as I would expect a refund for services that were paid for but ultimately not utilized. I never even set foot on the property. Currently, I am between jobs, and the $130 fee for the storage unit is a significant amount for me. It's disconcerting to think that a company would retain a customer's payment without providing the service, especially when they have the ability to rent the unit to another customer within the same billing cycle. I feel compelled to share my experience to caution others who might be considering Public Storage for their storage needs. Based on my experience, I would advise looking into other companies. If this company does this to a new customer, what else are they capable of doing to scam someout out of money... Never again will I use this company and will make sure to let others know of my experience.

I am giving these guys 5 stars for one reason and one reason only. Her name is Michelle. She is the very best and the definition of customer service excellence. She has helped me through a few difficult spots and NOBODY else in this company ever came close to her. She is the property manager and for good reason. I would recommend going to the Hall Rd location if you are in the need of storage space[s].

My sister and I were having trouble getting into our unit since this was our first time at the Hall Rd site, so we made a call to customer service and a matter of seconds, Dany was walking around the corner to assist us and she has the most pleasant personality. Dany, thank you again for such excellent service and conversation.

Excellent facilities. Clean. Huge units for the price

The person at the Kiosk was very helpful, my only complaint is that there’s no actual person at the facility to speak to or assist with problems. Yesterday I had a difficult time locking the unit and when I returned with more items I couldn’t unlock & open my unit. I’m returning on the weekend with more items so I’ll need assistance unlocking my unit, a real person. Sincerely Tamara Engleman

Danielle was awesome!

I just have to say Danielle is 100% a top performing employee. She helped me out and figured out what unit I needed for my situation and was super calm and patient with me while I was stressed and indecisive. If I could, I'd say 10/10 totally recommend and if you can work with her you won't be disappointed. Thank you Dany!

The Manager Dany was very helpful, and everything went well,thanks Dany.

Dany manager at publuc storage totallt awesome. She rawked my world. The bestest! Go see her for your storage needs . She makes life easier.

Dany was awesomely amazing. She was super patient and helpful. Willing to do whatever she could to be of assistance and gave me all of the information that I needed. She is very valuable to the company and they should give her all of the raises ever!

Danyelle literally saved my life and was more than helpful during my storage experience. I lost my keys and was frantically trying to figure out what to do and Danielle was with me for every step along the way and totally didn’t get annoyed when I called her 475 times. I highly recommend this public storage unit.

Dany was able to help me with my gate code at the Hall RD location! She also helped me with questions about downsizing my unit and prices. She is absolutely amazing! KUDOSS!!!! That’s what I called customer service

Dany was very helpful. great experience

Dany was AWESOME!!!! Very patient, polite and informative. She handle all of my concerns quickly effortlessly!!! I’m glad Ingot to talk to Dany! 💯👍🏽

Dany is a wonderful employee. She's always eager to help when I'm in need.

Dany was very helpful. She was very knowledgeable about the rental process and answered all my questions. She went above and beyond for me and I will be renting here come May when I need storage!

Very pleased with the service and location. Dany was was extremely pleasant & helpful. I would recommend this location anyone looking for storage space and will gladly go back if I need storage space in the future.

Dany was a MASSIVE help. Always personable and looking to help. She is definitely the reason I’ll be staying with this facility!

Ashley was extremely knowledgeable and very friendly, Ashley's personality creates a very welcoming atmosphere. The facility is very clean and in a great location. Ashley's customer service is why I drove past 3 other storage facilities, even on the phone her customer service is top notch.

Our storage was auctioned off in LESS than 2 months of our last payment with out use ever receiving an auction date, I called and spoke with the property manager Danelle and told her I received emails about pass due amounts but not an auction date she comfirmed and said “ I don’t see an auction date but your stuff is sold and there is nothing we can do about it”after speaking with a little further she said I can call cooperate I asked her to leave me a voicemail and send an email to me with cooperate’s contact info so I could speak with them because I was driving, I never received a voicemail or an email! I would like for some to reach out so this issue can be resolved. Also I was told that if the person who bought the storage left contact info has any important documents that were left in the unit we could contact them and buy those important documents back if they want to sell them back to the original owner 😒

Dany was so incredibly helpful! I moved out after hours and she was able to get a waiver for the next month's payment. What a blessing, she was so kind!

DANY was a pleasure to work with. She was very friendly, charismatic and professional. Check out this location if you need assistance!

Dany's customer service exceeds 100% she was kind and patient. Upon calling to obtain the storage unit you could hear the smile in her voice. Thank you Dany for your excellent customer service!!!!

Dany was so helpful and nice. I would definitely recommend renting from here!!!

Dany has been absolutely amazing to work with. Every step I needed help she was there. I cannot thank you enough dany!!!

What a great experience! With Dany! Glad I found Her five 🙌Stars

Dany is beautiful young lady. Very helpful

Dany did amazing job yet again

Dany was amazing yet again

Who says customer service is dead? Ms. Dany is the best! She took really good care of my parents and went above and beyond! We thank you greatly may God bless you and your baby!!!

I walked into public stores today and got amazing service from Samantha Nash she was very helpful and was able to help me get the proper unit that I needed

I have had my unit for about 16 mos. I was supposed to move from Florida to Mich end of april last year, with help from extended family that turned out to be a huge mistake, I ended up in the hospital first month here, diagnosed with 2 dangerous anurisms. I have been in and out of the hospital 6 times since,.with the latest in march I had a heart attack, I am now planning on going back to florida. i understand that all of this is personal stuff has not much to do with the storage unit, but more to do with the added stress it has caused. I am here alone with no help I have my unit on auto pay and I will admit due to the circumstances didn't noticed ( until I had an overdraft) quite some time into this that to my shock the unit price was increasing monthly? This I was not aware of being a possibility. I called the office regarding this and really didnt get anywhere but advised to call corporate which I intended to do when lightning struck again. I also have a disabled son who due to his condition ended up hospitalized recently for 6 wks. Do to this, the storage unit was placed on the back burner again. Has anyone else expirienced this type of increase before?

Dany was great. Very friendly. Great place

Dany was very helpful she got my fiancé and i all set up with our unit. We even were able to see the unit before we moved anything in yet and were able to upgrade to a bigger one! Thank you Dany for taking good care of us we definitely would recommend anyone coming here!

Today was not our move in day but I wanted to see if we could today and dany went out of her way and let’s us move in we ended up not liking the storage space so she even was able to help us upgrade to a bigger unit thank you :)

Danny was super helpful. This location was clean and team member knowledgeable and fast! Thanks!

A very stressful home buying -selling- moving- kids back from college situation is cause of having to get a rental unit - I haven’t had one in 25 years since college and I was unsure about using storage spot to help ease up move stress - I am glad I looked into it as it will def. help . I chose Public Storage to check out due to location ( but I live closer to others I was also going to today) , 1st level drive up storage , rates/ specials , and month to month short term option. I decided to give them my money and rent a unit here because of front desk clerk Michelle- she was so kind, knowledgeable, helpful , understanding , and did I mention KIND. I don’t often leave google reviews - but when an employee is the reason sole reason I’ve chosen a business - when there are plenty of other options around - well that really says something . Whomever the owner is of this place I hope you are reading this because you need to give her an immediate raise - seriously - because she is driving business here . I’ve never met the woman before today . She is a wonderful employee . There are a ton of these places in close proximity - Michelle’s attitude , knowledge of what to consider , personality , moving / usage tips and caring demeanor are the reason I decided to give my business and money to this company . Also - if you’re in need of unit - check online for specials first to sign up that way ! If you don’t see a special check back a couple If days later !! The unit I rented was also extremely clean which I wasn’t expecting for a drive up non climate controlled unit . The door also opened extremely easy ( not heavy or sticky) and attached rope may seem silly but if you’ve got a bad back that one tiny silly things makes a big difference in ease of opening ! One more bit of info that might help some - even though first month might be free on special ( or if you are paying reg price you’ll have to add this in ) you will still need about 58$ or so to rent unit due to insurance , lock , and intake fee or whatever they call it. I didn’t realize that ! I thought it would just be 30$ . It wasn’t too big of a deal for me today but if you are on a tighter budget it might be info you need . Good luck to whoever is reading this because you might be dealing with stressful situation too!! :)

I just wanted to say your employee Michelle was so incredibly helpful. My call was disconnected and not only did she call back but she had all of my concerns handled already!

Michelle was very very helpful

I just stopped inside to ask about options and services and I am grateful to have been hosted by Mz Michelle. I was given honest and informative answers and she was sweet, too

It was very easy to set up and reserve my storage unit. Great location and easily assessable. Only downsize really is that it’s pretty pricey. It’s about $65 for a 5x5 unit, which is basically a large closet, and I know it’s not competitively priced.

Great public storage facility Dany and Michelle make you feel like family 💕 always smiling and kind to me! Thank you

Excellent service!! Dany helped me with opening the gate to taking me to my unit. Good workers are hard to come by, she was very helpful.

Dany is super nice and friendly, always fast to help anytime we need her!

Dany was professional and outstanding! Give her a pay raise! She was so happy and friendly!

Dany was hilarious 😂 she is very professional and very kind

Dany was so helpful.

Dany was excellent! Not only did she take me to the unit to view it but took the time to explain everything in detail. Her personality is stellar to work with the public. kudos!!!

Dany One of the best workers there scratch that the best worker there 20 stars of Great customer service another 20 stars 40 stars all together

Dany was very helpful and friendly! Great experience!!

Dany was amazing! She helped find the best unit size of us and made our sign up process SO easy and explained everything perfectly.

Dany was very helpful

Dany was so very thoughtful and helpful. I was so pleased in the way she assisted me. She was very kind and I would recommend this location.

Dany was excellent.

Dang was very helpful she explained it really good