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Public Storage Self-Storage Units at 47887 Michigan Ave, Canton, MI
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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2'x2'Online only price$ 10/mo
Small 2'x2'- Climate Controlled
- Inside unit
- Locker
$ 10 /mo $ 20Best Price Label+ one-time $29 admin fee
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2'x2'Online only price$ 10/mo
Small 2'x2'- Climate Controlled
- Locker
- Upstairs/elevator
$ 10 /mo $ 20Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 10/mo
Small 5'x5'- Climate Controlled
- Inside unit
- Locker
$ 10 /mo $ 20Best Price Label+ one-time $29 admin fee
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2'x2'Online only price$ 10/mo
Small 2'x2'- Climate Controlled
- Locker
- Upstairs/elevator
$ 10 /mo $ 20Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 12/mo
Small 5'x5'- Outside unit
- Drive-up access
$ 12 /mo $ 24Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 14/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 14 /mo $ 28Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 15/mo
Small 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 15 /mo $ 30Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 34/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 34 /mo $ 45Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 48/mo
Parking 10'x20'- Uncovered parking
$ 48 /mo $ 64Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 64/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 64 /mo $ 85Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 103/mo
Large 10'x15'- Outside unit
- Drive-up access
$ 103 /mo $ 138Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 194/mo
Large 10'x30'- Climate Controlled
- Upstairs/elevator
$ 194 /mo $ 258Best Price Label+ one-time $29 admin fee
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12'x35'Online only price$ 297/mo
Large 12'x35'- Outside unit
- Drive-up access
$ 297 /mo $ 396Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Canton
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Reviews ( 540)
If I could do zero I would. This company is terrible. After 6 months they raised the rent $55 a month !! They sent company wide notices by email so they went to spam. I called to complain about the raise and it was reversed but I wasn't told that it didn't cover the current month. I have now received a bill for the $55 plus they are charging a $40 late fee. NEVER USE THIS COMPANY. I will be moving my things ASAP..
The process was very easy online. When I went into the actual store, the customer service was awesome! I appreciate the attention to detail. The storage unit was clean and safe!
I have had no problems with service here, granted I have not tried to contact these people at all since I got my storage unit. My complaint here is two fold. First, the insurance requirement, I have spoken to multiple other people who rent storage spaces, and no one has ever heard of being required to have insurance to rent a space. Of course the insurance that is offered is through their company (orange door insurance). Secondly the rate increases. When I rented my unit the price was $70 for a 5 x 5 unit. Yes it is a little pricey, however this place is close to my house so I decided to rent from them. Since the promotional price of $70 ended after 6 months, they have raised my rental rate at least twice (I've lost track of the exact number) so my current rate is $103.00 which is an increase of 47% in 6 months. Paying over $100 for a 5 x 5 storage space is ridiculous. I will be finding a new storage company and moving my stuff very soon.
Edit to the edit: Absolutely not. The rate has gone up 400%. I am ending my lease taking my things out as soon as possible.
Edit: The unit was a great deal when I first got it, but the price has increased 200% since.
OP: Karen was a great help. I was having a mini heart attack because of the upfront price but she showed me what the total cost was coming from. The unit is easy to get to.
Karen is amazing!! She delivers superb customer service.
Amazing customer service, helped me all throughout the move in process. Karen was extremely helpful and gave a helpful tour of the building.
Karen was a azkng at helping resolve my issues. Jason was great with the assistance as well. Very pleased with Karen especially. She took the time needed to make sure our was all worked out.
Karen was so nice! She made sure everything was handled and the customer service was outstanding.
Karen was very sweet, helpful, & good spirit
*revised 2024*. My Rate just keep going up. Or is now nearly 3 times what I originally paid, buyer beware. I'm moving out as soon as possible. The cost is just ridiculous.
*revised-2022* Was 5 stars until the price increased for no reason just a few months after signing up. The price was reasonable, but I didn't expect this. Can't help but wonder if this is their standard practice.
2021 - Clean and organized. Staff were exceptionally courteous and knowledgeable.
Beware the hard sell on accessories and add-on's.
Karen!!!!
Easy to reserve and set up payments. It is very clean and well maintained.
Very happy I was able to secure a storage unit at the Canton location, after a tour by Karen who was very helpful in answering my questions and concerns I decided.
Karen was absolutely amazing! So friendly and helpful! Such a sweet person! Thanks Karen
Ms. Karen Is "Amazing" We Have Been With Public Storage Since 2018 And Ms. Karen Always Goes Above And Beyond To Assist Us With Our Needs. She Is Very Knowledgable And Always Does An "Exceptional Job". Please Compensate Her For Her Hard Work Because She Absolutely Deserves It.
Very polite and friendly and professional servuce from Karen. She was so helpful in getting us what we needed quickly.
Karen was kool
Kinda Leary about renting a unit but Karen kept me smiling and made renting very pleasurable. Will recommend to any one who needs one. Thanks Karen
Great experience! Karen was awesome! She was very nice and personable. The facility was clean and well lit. I will definitely be doing business here again.
I can't say enough about my experience at this storage facility, largely thanks to Karen, who has consistently gone above and beyond to ensure my needs are not just met, but exceeded. From the moment I first stepped into the facility, Karen greeted me with a warm smile and a genuine eagerness to help.
What sets this place apart is Karen's unwavering dedication. No matter what questions I had or issues I encountered, Karen was always there with a solution. Her knowledge of the facility and its offerings is impressive, and she guided me through every step of the process with patience and professionalism.
In addition to her outstanding customer service skills, Karen demonstrates a strong commitment to ensuring the facility operates smoothly. She pays attention to detail and takes initiative to address any maintenance or organizational needs promptly and effectively.
I have rented storage units in various places before, but Karen's dedication and personalized approach make this facility stand out. She genuinely cares about the customers and goes out of her way to make sure we have a positive experience.
If you're looking for a storage facility where your needs are not only met but exceeded, look no further than here. And if you have the pleasure of interacting with Karen, rest assured you're in the best hands possible. Karen, thank you for your outstanding service—I hope your boss knows what a gem they have in you!
They let people in are storage unit for some reason. And public storage works or the people the let in are unit stole a lot of are stuff.
I DON'T NOT/WILL NOT NEVER RECOMMEND PUBLIC STORAGE UNIT TO ANYONE. EVER!
Lovely customer service from Karen! She was very helpful with the process.
Public storage is lucky to have Karen as an employee, she is truly an asset to the company.
Every 6-12 months, I receive a letter stating that my rent is being increased. In about 3 years, my rent has gone from $58 to $148. Almost triple my original rent. I reserved a unit closer to home, rented a truck, loaded it full of furniture, then received a phone call saying I reserved a unit that was not vacant. They had no other units available at that location, and I would need to go to a different location. The original reservation was in Farmington, they sent me to the Canton location, which cost me an extra 75 cents per mile (there and back) on the truck. They told me I'd keep the $56 monthly rent, and I did... until six months later, my rent was raised from $58 to $72. If you calculate the percentage of that increase, it is just over 25% This happened every 6 to 12 months. I now pay $148 per month on a 5'x10' storage unit about 3 years later. The only reason they get two stars, is because the woman that works at the Canton location is very nice and helpful. However, I feel taken advantage of, and this has place has caused me a huge amount of stress, both financial and mental.
Update:
They have since seeing this review, lowered my rent by $30. Now I pay $118. Still more than double the original rent, and does not change what I have been through. I will admit it is nice of them to lower the rent, but I plan to move out in the next couple weeks, so it really doesn't help me at all. Unless they want to refund a significant portion of the excessive rent increases, the review will stay. Because people deserve to know what will happen to them if they use Public Storage.
Also, since lowering my rent, my Auto pay has been turned off(not by me). I keep receiving messages saying my payment could not be processed, and I'm going to pay a late fee if it's not paid. The Payment history shows I paid it, but my checking account does not show the transaction. If I call them to make payment , I'll be charged a $10 fee!!! This company has caused me a horrible amount of stress. I'm so tired of dealing with public storage.
I love this location Karen is amazing always kind courteous and understanding she's a blessing my storage unit is down the street but I'm going to move my things to this location God bless you Karen
Karen was very helpful. She made out move in quick and easy!
This place is simply the best place that I know of in the WORLD to store your extra stuff. Karen and her staff are ALWAYS friendly, always willing to help, and ALWAYS eager to serve their customers. Simply Put - I WON'T GO ANYWHERE else for self storage. EVER.
Nice people.... clean storage
The ladies Gema, and Karen were so helpful in helping me get the space I needed at the 47887 Michigan Ave location in Canton.
Karen, thank you so much for coming to work on this sunny Tuesday & being the one to return my call. I am so grateful to know that this world still has people who exemplify what excellence is all about. I've rented with this company for over seven years now & have never encountered anyone like her. Karen set the bar for creating a pleasant, welcoming, knowledgeable, professional, attentive, and informative environment over the phone. I can only imagine what it's like in person.
Clean storage spaces, easy location and wonderful customer service. Justin was super helpful.
Karen was super helpful and amazing! Very friendly!!
Ms Karen is such a 'Fantabulous' Person !" She is what Customer Service, Hospitality, customer Satisfaction is ALL about. "Thank you for having such a Kind Soul and Warm Heart. ❤️🙏🏽🙏🏽🙏🏽
Thank you Karen and Chris for all your help.
Karen was amazing, and easy to speak with! We had a slight issue and she fixed it with no problem! Great customer service!
The facility is well lit, clean and secure. The pricing of the units are very reasonable. Upper management happened To be on site when I arrived to complete my rental agreement, Karen was awesome along with her site manager Justin. They were very hospitable and helpful. I toured the facility and handpicked my unit.
To the people who keep complaining about the doors being broken. It's not the staff's fault people keep running into the doors and breaking them! Use your brains!
Friendly and helpful staff.
Clean facilities, friendly staff.
One of the loading bay doors doesn't work and they only have 3 carts, which makes loading/unloading dreadful.
I called because I had questions about my unit and I spoke with Karen & she helped me with all my questions. Karen was very nice & she even called me back with great news. Karen went above & beyond. I'm so glad I got to talk to her.
Shannon Stines, Kristen and Karen provided great service. They are professional and compassionate. They took the time to answer my questions and walk me through the process of accesing my storage unit. They even gave me chocolates. THEY ROCK!!!!
Thanks Karen Khris Shannon for the amazing help and also being very helping and considerate
Karen and Leighton are the best.
They’re helpful and nice.
Great customer service! Thank you 😊
They've been having door issues. I use the app to get in and out, thing is its been opening doors that you're not near to get in or out lately. This can hold you up especially if someone else is there loading or unloading. I was told they'd a "bug" in the system. Beyond that, I love it, especially having an indoor unit...pricey but convenient. I'd recommend.
Karen stayed til 6: 30 to help us get moved out for tonight. She still was proffesional and went above and beyond on making sure we got our unit
.
Karen, the manager, is always on the ball. She knows most clients personally, and greets everyone with a smiling face and a positive attitude.
When Karen isn’t interacting with clients, she can be found checking, cleaning inside and out, and maintaining the grounds.
When Karen is away on a well-deserved day off or away for training other Public Storage locations, Colleen and the others can be found showing a smiling face and professional attitude in her absence.
The man behind the counter was very accommodating. He helped me get the boxes in the car.
Nakia was Awesome she knew her stuff she answered all of our questions She was extremely helpful She helped us pick the right storage unit for ourselves and she gave us a well informed walk through as well as she helped us step-by-step with the paperwork I highly recommend the storage facility
I was referred to Public Storage by my daughter, she raved about the fast response time of the manager when returning phone calls. Karen is a professional and attentive manager. She has addressed any concerns I’ve had, and has been super helpful in helping me remotely prepare for the long distance move of my storage items. Moreover, the facility is clean and well maintained.
The service was great the agent was very helpful
Nakia was amazing and helped me with all the steps and I appreciate her thoughtfulness and efficiency. Things went smooth and quickly exactly what I needed Thank you so much
She had great service Nakia
What a great experience with Karen! We originally reserved a storage unit and she exceeded our expectations by finding us one even better. She was so kind, knowledgeable, and wonderful to talk to. I appreciated her insight, time and understanding given I arrived late. She’s wonderful, ask for her the next time you stop in!
Had a nice interaction with Tanya. Very nice very professional
Tanya was so helpful. It was such a pleasure talking with her.
Colleen was knowledgeable and pleasant to work with.
You could talk now, very unhappy. I don’t understand I paid for the unit. There’s no staff to tell me where the unit is, I looked all over can’t find it can’t get in the locked doors. This is inappropriate very unhappy.
Tanya, was wonderful. Her and the staff at public storage are great. They listen and take their time with you. Go there if you want customer service!!!
had an amazing experience with tanya 💛💙
Thank you Tanya!!
I am a satisfied long-term renter at this location. Like any 10 year relationship especially with storage there is an occasional light that needed to be replaced or entry issue for my husband or myself but these are handled well by the front office staff. I have both expanded and reduced my storage unit footprint several times. I have worked a lot with Karen who has been amazing. I recently combined two large storage units into a single well organized unit, which was a big job. Karen checked in several times over the week that it took to organize the single unit. While I am just a renter, this Public Storage location and Karen as manager are really partners in the services I provide to the families I help. The location is safe and well managed. I am a small company but could not do this without the help of Public Storage who helps me be more efficient in delivering just-in-time equipment to families and stores an immense amount of my event inventory.
I had the most wonderful experience here. Karen and Alondra did an amazing job. They were able to get my late fee waved. And now I'm Not going to only give them five stars i'm giving them ten stars
I just can’t say enough good things about Karen. Always kind and courteous and displays the utmost professionalism. Thank you.
Be careful when renting a storage unit from this location.
I made a reservation on July 15th, paid for the entire storage unit, and moved in on July 22nd; I saw that my lock was broken into before my moving in. I raised the concern to the front desk agent and she was rude, kept cutting me off while I was talking, and didn't let me finish.
I'm paying for a service to store my belongings in a safe location. After I brought up the broken lock to her, the front desk person was aware of the issue, so she willingly lent a contract for a broken lock storage unit and told me to leave the key at the front desk after my stuff was already stored in the unit.
1- I don't feel comfortable leaving my belongings up to a total stranger.
2- I'm paying for this service and not receiving this as a donation.
3- The front desk person refused to move me to another unit and wanted to pay an extra $76 for another unit.
4- I made the reservation with ample time to have the unit be move-in ready.
I ended up moving out and moving my things to another storage facility, I'm not doing business in a location where people don't care about the safety of the items customers are storing there and refuse to provide better service. Take your business somewhere else because I sure would feel uncomfortable paying for a location with a broken lock.
Excellent Storage Facility!! Karen's personality makes this place shine!!
Nakia is the best! She saved the day when I needed to rent a unit. Please see Nakia if you want great customer service.
We have had our storage unit there for over 5 years. Whenever we go there, it is very clean with well regulated temperatures so, I am confident that nothing has been ruined. The very best thing about this location is a staff member named Karen. She has been amazing! She is helpful with everything we need and goes out of her way to make us feel like a valued customer. She does it all with a friendly smile. This doesn't happen everywhere. She is the main reason we have stayed so long as well as recommended this location to others. THANK YOU, KAREN! You are THE BEST!
I needed some quick help and Karen Helped Me while also teaching me how its done.
KAREN WAS SO FREAKING HELPFUL!!! She made me feel so special :) it was a pleasure
Karen, the manager, is truly amazing and helpful going above and beyond basic service. We have been using this facility for at least five years. Clean, well lit accommodating facilities. Truly personalized service. Thanks for the long term service on our three units.
Karen is an extremely remarkable & efficient hard working manager that I ever met in my storage experiences for the past ten years.
Not only she is approachable and strictly discipline, but also very customer oriented and fast services.
I believed that is one reason why I continue to stay with her Public Storage.
Karen at Canton location is excellent and pleasant to work with.
Great customer service and well kept property. China and Nakia work well together and helped me reserve and get my unit. Helped with a dime move in also. Michigan and Beck
I miss seeing China smile!!
She was super nice and informative. China went above and beyond last week with my parents. She locked the office and came out to help my mother move some boxes and bags out of her vehicle to their unit. I just want to say thank you from the bottom of my heart. And I also want to say keep up the good work to Nakia, China, Alondra. ❤️ My mother always says nice things about you young ladies.
Meh. Three stars because the space itself seemed nice enough. Online payment system is glitchy and no one could figure out why my payments showed payed but never went through or ended up being processed multiple times. This happened every month for 9 months. Very frustrating. They also don't offer reliable assistance in case of lost keys like other places, but you can hire your own locksmith.
This week I needed to consolidate from a second unit to this location and had a rental truck for only a few hours, planning to return it the same day. I had paid my rental fee earlier that day but on arrival found that I had been locked out of my unit. It was still more than an hour (office closing shows 6pm) to close and whoever was on duty that day had left early. I made a couple phone calls and asked for someone to return to remove the lock from my unit but no one returned my calls until the next day. This ended up being more than an inconvenience as now I had to pay for a full day of a rental and the help that was with me drove an hour and a half to help. After speaking with Karen and Nikia the next morning, my lock was immediately removed and Karen also waived additional charges I had on my account. As reviewers have said Karen and other members at this facility are are helpful and try to accommodate renters as best they can. I will continue to rent at this facility, and recommend anyone who needs a storage unit to seek out this location!
Karen and Nikia, are exemplary staff I have ever dealt with, they are always a pleasure to be around. Great job!!’
I’m very happy that I chose this storage facility and I highly recommend it to everyone! It is kept clean and secure. I love that they take such great care of this storage facility.
I had the pleasure of working with Karen on my move-in day…She is Amazing!! I am very appreciative of her helpfulness and kindness!
Very professional and fast and also very price affordable !
Karen was was very helpful and she made sure I got the unit I wanted same day
Recommend! Recommend! Recommend!
They are nice I like the customer service
I like them better than the other storage Unit I was in before.
Mrs Karen is very nice and helpful, and overall a good place to have stuff stored.
Been a long term renter here (3 years). Have always had good service. I recently had some questions and Alondra in the office was extremely helpful and professional.
China & Karen are very thorough, communicate well & hospitable. During a very challenging time in my life, they have shown to be understanding in their assistance of my storage needs. If only everyone would be just as kind as them…what a beautiful world this could be! My prayer is that God continue to bless them in all they endeavor.
Kind, helpful, and patient. Grateful to Karen and China for keeping me laughing while helping get the storage space right for me.
Karen is the best and shows how much she cares about your satisfaction by going up and beyond!! Great CSR!!
Always took care of me and went the extra mile in my time of need great staff!
Karen and McKenzie were pleasant very helpful and enjoyable to work with
Karen is Simply Exceptional. She is Absolutely Amazing. She Always Provides “Excellent Service”. Please Compensate her on all of her hard work.
Karen Lisa and Makenzy are great very helpful and polite thanks for your service
Karen and new trainees were excellent
Karen is amazing. I have been with this location since Public storage first took over building. Recommend this to everyone.
Karen was so helpful and patient with me with the questions I had
They worked with me when I was extremely late with my payment. My unit was clean and easy access
Karen is absolutely wonderful.
Karen The Property Management at this location on Michigan Ave and Beck Rd is so understanding. She will help you meet your needs during hard times. My Husband and I been with this storage location for some time now. I truly appreciate Karen and her caring ways. Honestly I recommend anyone looking for storage space to contact Karen the Property Management at this location. Thank you again Karen and your Public Storage Team. God Bless.
Karen was absolutely amazing, a real lifesaver! Thank you.
Good and professional service
Karen was amazing.. excellent customer service.
Karen is by far an exceptional person. I have been renting units at this location for some time now and I have always left feeling great about the experience.
Chyna is by far 1 of the best new hires this location has had in since Karen. Together they make a wonderful team, my visit today as well as every month always leaves me feeling that I have stored in belongs at a storage location where great people work.
China and Karen were very helpful in assisting me with finding the best storage! Thank you again!
Overhead doors are always broke.
Karen: A+! Another storage place fumbled, Karen came through quickly and professionally.
Karen was awesome today and took really good care of use. She's awesome
I have had problems since the first month I moved my things into this storage unit. Miscommunication at its finest!! Upon signing contract I had a new employee assisting me which was fine, but she didn’t mention I could pay at any location. First payment date approaches I go to pay my storage balance in cash and no one is in the office. Go again that following week, still no one in office. At this point I have one day left to pay before a late fee is added. I called and left messages but unfortunately myself and the manager just couldn’t reach each other. After I was able to speak with someone (after the late fee was added) I was told to just pay my storage balance and the late fee would be waved. I did what I was told to only have more late fees added onto the late fee that I was told not to pay because it would be taken care of. Now I get an email stating if the late fees aren’t paid my storage unit will go into auction. I was given a 866 number to call and they basically told me that my reasons aren’t good enough and I can’t file a complaint. I will be looking for a new storage facility very soon and do not recommend this public storage.
Having a unit here is convenient, priced defend by default. The unit we rented wasn't available so they have us the next available size for the same price.
Tried to rent a second unit, we're sellers that just started a small business. Placed a hold on a unit, set an appointment to secure the unit. We got there early as our appointment wasn't until 5p, we showed up the first time at 2p to try and get it taken care of. Called, left a voicemail and waited a few minutes. Nothing, so we left and went back at our scheduled time, calling again to state that we'd just stick to plan and see the lady at our original 5p appointment time. We go back for the 5p appointment, the doors are again locked. We called and left yet another voicemail stating we were in the parking lot. Waited about 20 minutes before leaving. The lady who runs the place is always on that golf cart so we were trying to be patient before calling it a wash. The next afternoon we got an email that was generic and most likely automated, at least I'd hope. Stating that we missed our appointment, asking would we like to reschedule, that's a no. It was difficult enough obtaining the first unit due to the lack of presence in the office and the doors being locked.
Even with an appointment, good luck getting in the building to physically conduct your business. Cylinder locks are all the lady allows, take your own or they charge $20 minimum for theirs.
Karen is great she get the job done and very helpful
Karen was everything I needed her to be.
Very helpful
Miss Karen Great personality very professional
Karen was very helpful when we came to finalize rental on our unit. She showed us around & explained everything. She helped us with suggestions to remember our unit number and downloading the app. She made it an easy process.
Definitely 5 star service from Karen today. She was fast, friendly, thorough, and helpful. Thanks again, Karen!
Karen helped me out tremendously. I appreciate her service
Este lugar está muy bien para llevar tus cosas para guardar por el tiempo que necesites. También este lugar tiene amplios espacios para cualquier tipo de cosa que quieres guardar.
I have my cleaning business at this location. This was a great experience. Karen was extremely helpful overall. I have never seen great customer service experience in a long time. She has an provides an positive atmosphere; and makes sure all your questions and concerns are answered. I would recommend this facility to anyone. Just ask for Karen, she will take it from there. Thank you Karen, you are awesome!
Karen was such a sweetheart! Everything went so smoothly with her helping me. I couldn’t have asked for a better storage experience!
Karen and Karen are awesome, totally love it took time to explain everything so I could get what I really needed!
Got a second unit and both karens were just so helpful!
Karen and Karen were incredibly kind and helpful when I rented my unit. Absolutely recommend for anybody looking for a first time storage unit!
My husband and I just rented a unit at this Public Storage and the girls were amazing her name was Karen and Colleen they helped us so much . This place is so clean they were so polite. I do have a problem with the doors being down and I wanna know when they’re gonna get fixed? You need more people like them working at your stores. Their customer service was outstanding
The worst experience of my life! Been here 2 years. In that time no one is ever in the office. I call and leave messages and no one calls back. Had issues since day one. It was inder construction when I moved in. It was hell moving stuff down super long hallways with no dolly. Like ants movong sand. No one helped me when I moved in. They raised my rent 60.00 .
The hallways are long and there is never a dolly available since no one is ever in the office. Not recommended by me. Get a storage unit you can pull up to. Do not get stuck in the maze at public storage. Plus if you ever have a problem no one is available. All they do is tell you to download the app. Do not put your stuff here. Find a storage place you can pull up to with your vehicle.
My experience has been amazing at public storage always friendly and they will work with you every chance they can. Karen is the facility heartbeat and has been working with me since the pandemic hit. She is professional and always looking out for the customer well being. Her customer service in unrivaled and is a shining example of how customer service should be.
I've used at least 4 to 5 storage places and this is the best for several reasons, the main one being Karen. If it weren't for her I wouldn't be here. She is the most helpful and compassionate. She is also very pleasant. She is definitely the best manager public storage has. The only bad thing about this public storage is the doors don't work, DOORS NEED TO BE FIXED LIKE YESTERDAY.
Karen was wonderful to work with and has been very accommodating. We love our storage unit and the personal attention we continue to recieve. Would highly recommend this storage facility!
We are so happy that we chose this location. Karen was a delight and you can tell she enjoys her job. She made the process very enjoyable and even checked on us the following day to follow up and see if we needed anything 😊. I definitely recommend this location
Absolute MADNESS!! Storage unit is nowhere to be found. Went to the office no one is there during office hour. Called customer service they hung up after putting my on hold. WHAT IS GOING ON????? This is my first time renting public storage and will for sure be my last… don’t come here
Nice and friendly staff!
Exceptional service with a very thoughtful staff. Thank you Krys and Karen. You rock!
This was a great experience. Karen was extremely helpful with showing me the property and my options. She even showed me a better unit that was only slightly more that better suited my needs. I would recommend this facility to anyone. Just ask for Karen, she will take it from there. Thank you Karen, you are awesome!
Great service Karen is very polite and helpful. One of the nicest people
great customer service from Karen. Was in and out in 5 minutes
this place I's horrible. first we get in the elevator that locked us in it we had to pri the doors open to get out.so we start using the 2nd elevator and it breaks so now we have to carry my nieces belongings down three flights of stairs and that was not the only problem. they have 2 garage doors 1 of the garage doors is broken .maken everyone wait on the people ahead .see when someone parks you in you can't leave until there done or move wich was impossible with your garage doors not working .I would not us this facility .
just because it's heated it's not worth it..
I really feel this place owes us money I will
be sending my bill for my Inconvenience your building caused me and mine also hurt my arm cause had to carry heavy stuff down three flights of stairs.
Matt j.
Karen was so very friendly and helpful.
Karen is awesome and very honest! She always warned when my unit was close to being auctioned. Just communicate with her.
Karen was great, very helpful, i was able to rent the unit i needed quick and prompt.
The on site staff was prompt and helpful when I inquired about a possible discount. Your employee Karen was knowledgeable and professional. I have been a customer for sometime, I can attest to the facilities and friendly and helpful staff.
Having experienced the need to rent a storage locker in several cities at the end of each college year for my children, I'm so glad to have come across Karen at Public Storage at the Canton, MI location. She was not only knowledgeable, but kind and helped me by accommodating my timeframe.
Excellent service, very professional very helpful and friendly! Thanks Karen!
Seamless rental process. Thank you Tom and Karen!
I have rented a unit from this location for years, and have always received excellent service. Karen really stands out because she went out of her way to show how I could save money each month and just for the pleasant interactions whenever I visit the facility and have any questions.
Top service from Tom and Karen. They were able to find a unit that fits my business needs and answered all questions.
Karen and Tom are awesome!!
Karen is the best. She corrected some issues with my account. Fully understood the problem, and fixed everything. Thanks!
Tom provided awesome customer service!
Always greeted me with a smile and has a great work ethic!
The staff are less than helpful, impatient, facilities are mostly maintained but nearly every time Ive gone in (renting unit for about 6months so far) at least one garage door is broken so there are issues getting vehicles situated, and going in and out. Also, when theres snow, they leave the snow so deep that you can get stuck going into the building (days after the recent snow)
They do have a nice feature with an app that you can use to open the garage doors so you dont have to use the touch keys. They do not have hand sanitizer or cart wipes visible or in use.
Karn & Teresa very helpful.
Good service
Karen is very atentive and very helpful God bless.Im a customer for live nice place and clean.
Karen was really helpful and nice , great experience overall
Sorry it took me so long. But I visited the other public storage down the street because I work out the country right now and I needed to move my belongings before I left the country for 5 months. Tommie was so kind, helpful and went above and beyond to not only find me a space at this public storage but also made so I could save some money on the unit. Tommie made a very very stressful time in my life a lot easier to manage with how considerate and kind they were. Thank you and would highly recommend tommie get a raise and to use public storage again. Sorry I took so long tommie but I really appreciate your help that cold winter day!
Karen is FANTASTIC!! She did an absolutely amazing job answering all my questions and any concerns I had we addressed and got everything taken care of. I will always rent from Karen she is awesome.
Karen was great she took the time to show me around the facility and answer any questions I had. will definitely rent from her again. I always enjoy dealing with her when it comes to questions and concerns
Friendly staff! They do not make you feel as if you are bothering them when you call or have questions. Karen is very welcoming and cheerful! I rented for the past year and the facility has always been clean and well kept up.
Karen was very helpful in answering all my questions and is pleasant to talk to. The facility is remarkably clean, and easy to get to. I feel safe in storing my stuff here.
Karen helped me today (19Jan2022). She was really patient and awesome! Thank you so much Karen.
Well maintained units with good security. Especially I like their phone app that opens the gates with Bluetooth. Good friendly and responsive manager - who missed the first appointment - but then called and apologized that she had to step out. The prices are not cheap but since they didn’t have the unit I wanted they gave me a bigger one for the same price.
Very nice
Teresa was wonderful to work with at this location. I have never rented a storage unit and she made the process effortless. Thank you!
Karen Did Great Sevice in Processing My Storage Unit,Showing Me the Unit and Helping Me through the Process