Public Storage Self-Storage Units at 45229 Michigan Ave, Canton, MI

I lost my home after 15 years on the land contract at 15 days to be out my home. And I choose public storage because I had seen the reviews. October 15th 2024 untill April 18th my whole life is being put up for auction. I've always had a problem with this storage every time I will go to try to pay my bill in person no one would be there I would have to sit and wait call and call. I live in Ypsilanti and used to have to pay a ride to come to pay my bill. In December I had a situation with one of your employees that disrespected me over the phone and hung up on me she called me back and apologize so I did not call her supervisor. I feel that I was treated unfairly and then I'm losing all of my belongings this is really hurtful and really truly sad that I did not have a great experience at all with public storage a few times the young lady argued with me saying that she was only riding around to check things out but that was not the case she pulled up with a guy in the car and then open the door I was able to pay my bill. Other occasions that I went I would not be able to get in to pay my bill because I pay with cash.. and also I had all my paperwork birth certificate step certificates and all of my pictures from when my mother passed truly things that were very sentimental to me. I had called several times I would never get an answer at public storage just as of yesterday I called from 9:00 in the morning until 12:00 afternoon a supervisor to call me no one ever returned my call this was devastating and I will not ever come to public storage again in my life and I will and all of my family and friends know how I was treated and I lost everything that I owned this is not fair you guys need to come up with a different situation it is a hardship out here. And for no one to ever be in the office all my experience from October 15 2024 April 18th 2025. I felt that the company should have at least gave me another chance because I did have half of the money to pay but I could not come up with the rest I want to go pay the bill no one's never in the office hurt I am very angry with this company 🤬

Karen and Lawana were very helpful and informative with my questions about moving and storage and funny and patient listening to all my stories.

Awesome place 🙌🏽🙌🏽🙌🏽

DO NOT RENT FROM HERE! They start you off with a low rate and slowly climb up. I went from $141 per month up to $218. It's crazy and only for the 10X10. Furthermore, I happened to close out on the 1st of the month which automatically triggered another months payment. I called and tried to talk to someone to no avail. The only other option was chat. When you log in it takes 4-5 minutes for someone to connect. I missed them like 2 times because I ended up getting busy and forgetting to check with chat so I lost them. Finally, after pleading with them to please forgive that last payment since I missed the date by one day there was no mercy, ZERO! After being with them for more than 2 years I was just a number that "should have read the entire fine print agreement". My experience with the smaller companies was that you actually deal with a human being who is not by the letter of some long winded fine print agreement written by attorneys to ensure they win. Ultimately what lead me to close out were the cheaper prices at other companies and being able to deal with someone.

Mary is a pleasure to talk to and easy to work with. I can appreciate good customer service.

Removing the onsite employees removes the much needed customer service. I had to call the branch to inquire about a move out and they got back to me 2-3 days after. Shame it cost me another month of payments if they had someone to respond quicker.

I WAS HAPPY TO TALK TO KAREN. SHE HAD ME LAUGHING. SHE WORKS AT PUBLIC STORAGE BECK. IN CANTON ON MICHIGAN AVE

I've had a unit here for several years now, and the only negative thing is they go up on the rent often.

Today I'm changing my review had the pleasure of speaking with Chris he was very kind and courteous he listened to my concerns and addressed them he explained I had been given incorrect information which was very helpful I've been with public storage since 1999 when my daughter started at the university of Michigan even after she graduated college I used them its a blessing when a company hears you and reachs out prior to my previous review I was 100 percent satisfied and thanks to Chris I'm 100 percent satisfied again I appreciate you taking time out to call me I highly recommend public storage they will listen to your concerns always clean and safe God bless you Roberta Wilson

Easy.convient ..paid my bill

Great clean place to store your items. Friendly employee.

She was very good and helpful to me

Colleen provided me with the best service. She had to walk me through the process and did with great care! Very helpful!

Colleen was very nice and friendly. Public Storage is a great place to store.

I highly recommend Public Storage, the staff, Colleen was professional and friendly!

Colleen was amazing and very helpful! Highly recommended!

Easy, convenient and friendly staff!

Great, quick service. Hassle free!

Outstanding facility, excellent customer service from Colleen, very professional company. Highly recommended. Keep up the great job!

I love public storage on Michigan. Colleen is so helpful and sweet. I was able to get a cheaper smaller unit to fit my needs a a few spaces down from where I had my larger storage with the help of colleen. # 1 in customer service. Thank you

My brother and sister in law rented a unit here and The company placed a temporary lock on it until they brought in a lock, and within 24 hours the lock was on the ground and all of her stuff was gone! The company then said their unit is in a “blind spot” with the cameras. Very fishy, do not rent a unit from here. This company should be ashamed!

Tommie is awesome! They are a great asset to the company

China phone etiquette and customer services was appreciated.

Called because my rent increased and China was able to help me, she was professional and courteous if I could give 100 stars I would. Thank you CHINA

Today I had the pleasure of working with China. She was knowledgeable and super sweet. She went above and beyond to help me and my Daughter. I went in right before closing, and she was so patient and kind. I greatly appreciate patronizing businesses that have such amazing people like China. Thank you!

Initial fees were not properly explained when I called. On my day off check-in, I was unpleasantly surprised with the extra fees I was never told about. Ended up not getting the unit because of it. Huge inconvenience.

The staff was professional very courteous in other words they were excellent

Tommie was awesome , she had the patience and perfect hospitality along with givin me the right insight on the information I needed to know to make things run smoother

I had a wonderful experience yesterday with Tommie and David. David call to reassure that I reserved my storage united and help set up an appointment to meet with Tommie in person to take a look in the unit. David was kind and easy to talk too it made the experience fun. Tommie was kind, polite, and very patient with me and my one hundred and one questions. She reassured me of all of my worried, and took even further to make sure that the unit was going to be the best fit for myself. she walked me to my united and advise me the best/ optimal way of getting into my unit. And for anyone like myself who have a disability, Tommie made it her top propriety in making sure that I was comfortable and understand every step along the way. I couldn't be more grateful, and having a laugh and making a friend was the cherry on top! Thank you guys for helping my brother and I!!! :)))

I started an online reservation for a unit and the lady at the counter, Tommie, helped me complete it in person. She was really nice, in a world where most receptionists hate their jobs and let it show. She showed me the unit and walked me through the process in a knowledgeable and courteous demeanor. With my experience, I would recommend others use this storage location

Thank you! Thank you! Thank you! Tommie, property manager, was very helpful when I noticed we needed a larger unit. Her professionalism and attention to details made the process of vacating one unit and obtaining a new larger unit seemless. If you are in need of storage, please come see Tommie. You will not be disappointed!

Tommie gave great customer service and is an asset to the company. Made the process so much easier and was very helpful! Very pleased. Thank you so much! -D&M Lewis

Property is well maintained and Tommie was excellent.

Tommy is very pushy person :). Just kidding she is 5 star!