Public Storage Self-Storage Units at 41889 Joy Road, Canton, MI
Mon-Sun Self Service - online & on-site eRental
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
5'x10'Online only price$ 71/moSmall 5'x10'
$ 71/mo $95Best Price Label
- Inside unit
- 1st Floor
5'x9'Online only price$ 79/moSmall 5'x9'
$ 79/mo $106Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 82/moSmall 5'x10'
$ 82/mo $109Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 83/moSmall 5'x10'
$ 83/mo $111Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x5'Online only price$ 83/moSmall 10'x5'
$ 83/mo $111Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 111/moMedium 7.5'x10'
$ 111/mo $148Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x14'Online only price$ 113/moLarge 10'x14'
$ 113/mo $151Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 117/moMedium 10'x10'
$ 117/mo $156Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 170/moLarge 10'x15'
$ 170/mo $226Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x20'Online only price$ 188/moLarge 10'x20'
$ 188/mo $250Best Price LabelHurry!
- Outside unit
- Drive-up access
20'x40'Online only price$ 624/moLarge 20'x40'
$ 624/mo $832Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 314)
There's no longer a person working behind a counter during normal hours. You are expected to do their job on a screen in a small room where the office once was and when you call them they do not answer the phone. Terrible.
Moved our stuff out right after we were charged the next month. They locked us out of the unit without access even though we paid through the entire month, so they are essentially charging us for the month while charging a new customer to use the space. Also, the gate was always left open so anyone could enter and exit the property. Terrible customer service…
We love being tenants at this location, the property manager Miku is an absolute delight. She is friendly, knowledgeable and goes out her way to provide us with any needed assistance. This review is long overdue, my fiancé and I have had around 5 units (3 at the same time!) over the years and we’ve been provided with top notch service. Rent increases are apart of game and that’s every storage place I’ve ever been a tenant at. So maybe you can find a less expensive place offering a promotion but I am happy to pay more to be treated like person and not just a unit number. -Matt & Jas
Miku provided outstanding customer service after terrible experiences with other locations and the corporate call center.
I don't like the fact the property was turned into a kiosk. I liked the old way better, with a person being at the office. However, the property looks lovely. Mika is still a doll. I enjoy her
Very unprofessional, increased unit amount that was not worth it at all, just to put in a decrease request for it to get denied. Then once I moved out, I get a call being harassed and then hung up on. I don’t recommend. This could have been avoided had the lady approached me correctly and professionally. It’s the principle.
Great place and staff
Miku is very helpful and friendly. Very energetic. 10/10 would rent again.
The staff is amazing but their is a woman here living in her unit and minivan. She harasses people on site and blocks the gate when customers are coming in and out. She is making it an unsafe location.
Amy was thorough, helpful patient and professional as usual. Ill always go where shes at.You need 10 more like her.😃
Miku made the sign up and move in process vey easy. Great customer service!
Miku is the BEST!! She was patient, answered all my questions and I had a lot since this was my first time renting storage space. She also understood that I am a very visual person and showed me my options when I arrived. Excellent, top notch customer service! Thank you Miku!!!
Miku was very helpful and knowledgeable. She answered all my questions and made the process easy and quick. Definitely would recommend to others.
Miku was fantastic! I always ask lots of questions and not only did she keep up with it, she helped me walk through the options to save the most money. They’re lucky to have a solid employee like her!
I am a professional photographer and I have been a public storage customer at this location for 4 years. I really appreciate the wonderful customer service I have received before COVID-19 and now during this time. Daniel was an outstanding manager when I started there. I now received fantastic service from Teresa and Miku when I call or stop by the office to pay on my storage account. Today I am so happy because I received a call this afternoon, from Teresa concerning my account balance. She was so patient in answering my questions. Afterwards she offered a suggestion that I hadn't even thought of and It inspired me to pay my balance. Thank you very much, Ms. Teresa. I really appreciated you taking the time to show your concern and support as a customer service professional. On a a level of 1-5 Stars with 5 Stars being best..I give both Teresa & Miku a Fantastic score of 10...for always giving their wonderful support and showing patience and concernment to their customers at the Canton, MI Public Storage Office. Thanks for your outstanding customer service ladies 😉!!!
Clean, secure, indoor, outdoor
Mike was an amazing help!
Miku was awesome in finding me the unit that I needed and was quick to process all the paperwork while looking out for my best interests.
Miku was very friendly and the energy was A++
Kevin was extremely helpful and competent. So nice to deal with someone like him during a stressful move. Also, you always need more space than you think!
Daniel helped us...going above and beyond his job.
The way you constantly increase the rates is total bs, my unit has went up almost $50 in 16 months!
Daniel went above and beyond for me with my situation. Thank you
Jada was amazing.. Extremely helpful, curious, kind and informative.. Best at what she does and would recommend this location to everyone i know
Jada is the sweetest girl I ever met, she has one of the best customers service I have ever seen!!!!!!
The door keeping the storage lockers safe has been gone for over a week now. We were never notified that there was an issue with the gate BEING GONE! And they have slowly increased our fees while not maintaining a safe space for anyone’s belongings! There are marks on multiple units from someone trying to cut their locks off. I’m very disappointed in the experience we’ve had here.
Called multiple times trying to renew for the month of September never got an answer or a call back
I needed a storage quick. I got that. Daniel was very helpful. I would highly recommend it.
Daniel was very helpful with this whole process. He made me feel completely at peace with storing my belongings here. It’s clean and affordable. He’s funny too! I recommend this storage facility
Daniel is a great example of knowledge of the business. He is very kind and helpful in choosing the right storage unit. Thank you Daniel.
Daniel was amazing! Super helpful and friendly! If you’re looking for storage, go here!
If you plan on keeping anything here for long term think about going somewhere else. They gradually keep increasing the rental price. You will end up paying more than if you just bought everything you stored there all over again!!! The people are very nice the prices are not! The 2 stars are for the guy working when I finally got my stuff out. What a relief that the expense of this place has been terminated!
Ron gave us great service
Daniel was super helpful when we moved our daughter's things in between apartments. We'd reserved a unit online that after a few questions & seeing the space we knew to be too small. He was prepared with another larger unit, let us know all about their boxes, and was even right there when something fell and broke to sweep it up for us.
Great location and Daniel the manager there was beyond helpful! Thank you Daniel for making our move in easy and simple!
Shirlina was great! Quick and easy rental. In and out in 15 minutes. Five stars.
Can't say enough good things about my experience with Daniel at the Joy Rd. location. He was so helpful with the whole experience. Feel good about the choice I made.
Daniel and Shirlina were amazing! They found me a great deal, good customer service, and very flexible. Highly recommend.
Daniel is terrific. Super helpful. Great facilty.
Daniel was helpful and courteous.
Great storage spacing. Daniel the employee made are experience so easy going, he’s a great spirit really easy to talk to hands down best service
This is a great facility. Daniel Wales was a huge help. He is wonderful and deserves a raise. Keep up the great work
Great facility. Daniel over there is very couteous and helpful 👍
Daniel is always so kind and funny when I come into Public Storage, he really brightens my day!
That guy Daniel is the man! 👍🏻✌🏼
From start to finish Daniel was amazing. He went above and beyond to make sure everything was the right size and that we had access when we needed it. Awesome clean facility.
Reliable and consistent with good customer service. Would highly recommend to anyone who needs the services ask for Daniel.
Daniel was very helpful in securing a storage unit next to the unit my daughter rents! Very personable! On 11.18.19, Daniel was pleasant and thorough as he updated my payment information.
Awesome customer service, very helpful, and attentive, making sure the tenant knows and understands, the workings, particulars of the rental agreement. And I cannot express the amount of helpfulness, and kindness, from Daniel at the Joy Rd, Canton location. Every Experience I've had there has been a help, things made Easier for Us, That is to Daniel, and his True and Displayed. Commitment to customer service and satisfaction. Thank you Daniel.
While I do not have a unit here for storage, Daniel was a huge help when I had to stop here to ask a question. He was eager to help and was very clear and concise. Thank you so much.
Sherlina was extremely friendly, professional and helpful in handling the initial rental process. Facility is secure, rental unit was clean and appeared to be well maintained.
ON 9/24/19 AN EMPLOYEE BY THE NAME OF CANDICE WAS VERY HELPFUL AND PATIENT REGARDING MY SITUATION. AFTER I EXPLAINED TO HER WHAT I HAD GONE THROUGH TRYING TO RENT A UNIT SHE WENT ABOVE AND BEYOND TO MEET MY NEEDS. HER CUSTOMER SERVICE WAS EXCELLENT!!
Daniel is great at his job. Very careing and respectful. He is a great asset to your company.
Daniel was very knowledgeable and helpful. He answered all my questions and when needed, gave an example that answered it. Definitely an asset to the company.
Daniel was very helpful when it came to what size unit would fit all of my goods. The site and property were clean and well taken care of!
Daniel was incredibly helpful while storing things temporarily prior to my daughter's move from NY to MI into an apartment. Reasonable price for space while transitioning.
Excellent facility , clean and well lit. Daniel is very professional and very helping. He provides the best customer service and is very pleasant person to be around. He manages this facility very well and it shows.
the site manager is professional, very helpful and easy to work with. the hours are good and place is clean. Also the Price is competitive.
Excellent service. Candice and Daniel were awesome and very supportive. Good people. They made move so easy. Candice went above and beyond.
Nice storage facility
I want to express my appreciation for the excellent customer service I received today from Daniel. He went above and beyond to help me with a billing issue. He was very considerate and helpful when I stopped by, even going so far as to meet me at my unit and make suggestions on the the right size for my needs. He later took the time to call me to let me know that the billing matter had been resolved. It’s my opinion that great service should be acknowledged and recognized. Well done!
Daniel was phenomenal! Very courteous and thorough with all the intricacies of moving in and products offered by the location! I left feeling confident that I was prepared for moving day!
The facility is very clean and well kept. Destini was very nice and helpful and made my process quick and easy. There was a customer there before me who was trying to give Destini a hard time but Destini kept her cool and remained professional.
Daniel was great help during our 1st visit to the storage facility.
Public Storage is awesome! Great customer service and facility!!! Ask for Daniel Wales. He was extremely helpful and nice!!!
Great facililty. Daniel is the best! :)
Daniel was extremely helpful and knowledgeable.
This location was perfect and Daniel set me so quickly, no issues what so ever. Best decision I’ve made going with this storage facility!
Great service from Daniel he is always helpful 😁
I spoke with Daniel he was very nice and helpful, answered every question I had and gave me all the info I needed.
Always a great experience with Daniel.well maintain property and great staff
Great place! Dan was very helpful!
Great facility. Awesome staff! Was shopping around and Daniel was extremely nice and informative.
wish they would fix the door that led into the temperature controlled area so that it could be held open while you carry your stuff. it's been broken for a while and doesn't seem like they're ever going to fix it. :( Update: did offer me a credit to my bill after reading post. I did find that to be very responsive to the post and good customer service. Can I assume they are working on the issue? :) It's nice to know it was received.
Always a great experience with Daniel. Storage unit is clean and safe, property is well maintained, and even when I just stop in I am greated warmly. Great job young man.
Daniel and Destini offer assistance in a knowledgeable and timely manner. Many thanks for all your help.
Destiny was very helpful and full of knowledge. She gave me great direction on how to use the facility properly and gave me helpful options for my moving journey. I would highly recommend public storage as a company and most definitely recommend the location at Haggerty and joy rd.
A+ service, fairly priced and very convenient facility. Ask for Daniel. He's the best!
Destini was very helpful in assisting me select an appropriate storage unit. She made sure I had all that I need for my storage needs. She clearly explained procedures for use and access, as well as options for later upgrades or downgrades on units for my use
Great customer service. Answered all questions that I had and even offered suggestions for size and pricing
LuShawn was very helpful. And a wonderful person to work
lushawn was awesome the facilty is well kept and she is very friendly and her smile would brighten anyone's day
my fiancée rented at this location and we loved working with Lushawn she was very professional and we enjoyed the whole process
Had a great rental with Daniel today. Prompt intelegent and couteious. Highly recommended.
Lushawn was excellent. Fast and very efficient and informative of preventing moisture in storage unit.
Will most definitely be buying a unit from here! Friendly, clean and convenient! Very helpful and knowledgeable staff!!
My grandson is helping to text this review from his computer. This review is from Taylor Bevins. Is this the location Daniel works for? I want to leave a review for him because he asked me to. The office was very clean and it smelled nice. I believe he said he was cleaning up as I walked in. That's very good. I don't walk too good these days and he treated me like a young lady and miss called me. He's funny. I'm old enough to be his grandma. He pulled a golf cart around and showed me a storage unit. I was VIP. There were no kinds of insects or anything. That's good. You don't want bugs and mice. I think the doors are going to be a problem for me, but I don't believe I have enough things to need a storage unit. This is a very nice place.
My experience was a good one Daniel was very respectful and polite and was very easy to talk to he made me feel very comfortable and that he appreciated my business Thank You Daniel
Clean facility, Excellent customer service from Daniel helping me with my needs. If you need to store your personal treasures this is definitely the place to go.
Daniel has been outstanding in assisting with our storage units. Site is always clean and very well maintained. Have recommended to friends who are looking for storage.
Good size lockers
Very happy with this facility and service we have received. Daniel is very friendly and helpful, a pleasure to work with!
Nice facility, the prices are reasonable, and the service was excellent! Daniel was very friendly and helpful with every step in getting a storage space. i would highly recommend this facility if you are looking for storage space.
Daniel was wonderful at getting all the paperwork and my questions answered about signing up for a unit for short term storage. I had to switch to a larger unit shortly after signing up and even that went smoothly. Excellent facility, prices are reasonable and the service is excellent!
Daniel was very instrumental in helping me with a problem when the public storage app wasn't working properly. He was patient, informative, and encouraging. Most of all he hung in there with me til the problem was solved. I have been with them for years so I really appreciate it. Thank you Daniel.
Yesterday was my first time visiting Public Storage. My husband and I went to upgrade a unit that he had rented just last week. We originally had an outdoor unit and decided to switch to an indoor climate-controlled space. Daniel helped us with a smooth transition and explained the transfer process every step of the way. He really did all he could to make this a positive experience. Super friendly, very helpful manager and clean, secure environment. Very pleased.
I went in today to purchase a storage unit and Daniel helped me so much today, Not only was he very informative but he also Had a great sense of humor and Made sure i got a great deal for what i was looking for i originally went in Stressed out because i had been running around town with no luck but he definitely lifted my spirits and was a great help! Thanks Daniel!
Val was helpful I ran into an issue with my storage unit and she took the time to make sure I was 100% satisfied I wish I got kind of help with all customer service at other stores not just public storage
Thank you Raj for your excellent professionalism and prompt service! The extra time and kindness you put into solving my inquiry was very much needed and appreciated. Super company and rates.
Ok I call customer service because I was told at this store I have a 10 day Grace period. I dont get to get a bill for one unless it's late. 2 when I call to ask what is going on they tell me I have only a 6 day grace period and state well you were late last month as well. No kidding I didnt even contest this because ok yeah I'm late my bad there was some confusion on their billing system the first month with deposits, locks etc... Whatever so my bill is due on the 1st I paid on the 7th which is still in the in the "6 day" grace period. I tried to explain this to the customer service rep that I shouldnt have been charged a late fee according what she was telling me now. Her response was to tell me I can word it how ever I want... No this is unacceptable public storage should hire people that can at least count to 10. I will NEVER recommend public storage to anyone and as soon as I find another storage unit I will be done with this company.
Raj went above and beyond to help me when he couldn't find a key he made several attempts until he was able to open the gate we had the longest truck U-HAUL rents to move our stuff out.
RAJ was Very courteous and helpful, and went over the top to show us two different storage units. Well spoken, friendly, and made the rental experience a pleasant one. An unusual plus: The unit had a WORKING light inside the unit. Many units have either no interior light, or if one exists, it won't turn on. This one worked perfectly! Very helpful after dark.
Daniel was very helpful and friendly, the storage was in very good condition.
Everything should be this easy!!!! Daniel was knowledgeable, funny and easy to work with.
Daniel did a great job of setting us up with a storage unit that worked for us at a great price. Thx.
I dealt with Daniel, he was a great help and I enjoyed our chat about cars. Like many other people, I kept my unit far too long but...so be it!
Daniel was extremely helpful. He made the entire process so easy for us.
Lushawn is the best she is a keeper she helps me every month with a smile
I like this place, although the lady that helped me the first day was RUDE... so rude that I almost walked out of there. But all that changed when the next few days, I had Daniel helped me with some problems with the unit and gladly helped me out. He was very patient and accommodating. He had good customer service!
Daniel was very helpful when we were moving stuff out of our unit.
Lushawn was awesome she showed us everything we needed to pack out stuff she is a keeper
Very professional went and got what I needed to care business and she was so polite I recommend going there for storage
The girl that works there full-time is so rude with every interaction. They had a red headed girl from another property fill in once and it was a breath of fresh air to have someone who knew how to talk to a customer without an attitude. I had 3 units there for years. I moved out the last day of the month, and because it was after business hours they still charged me the entire next month. I left the district manager a voicemail, but no return call. I would never give this place business again.
Lushawn was amaxing helping me find the right unit she also went above and beyond and offered me a damp check to help with the moisture in the storage unit because I have clothes🤙 Mahaloz Aaron
Rented a 10x10 climate controlled unit for 11 months when we moved back to Michigan from Arizona. Great location, clean, the staff was always friendly and helpful. The day I moved my last item out, Daniel made the termination of the contract quick and painless. Thanks
Daniel is very knowledgeable about the faculty. He was very helpful with my decision on a unit for me. Thank you
Customer service I received from Daniel was excellent. His expertise helped me choose just the right unit I needed. Thanks Daniel You Rock.
Daniel needs a raise he was such a pleasure to work with. He was swamped with customers but greeted everyone that walked in the door and let them know of the wait but assured them he would be with them ASAP. It started pouring rain so he let us back our truck into our storage unit before signing so stuff didn’t get wet. He was so nice and funny! I would highly recommend anyone to go to public storage #08085. Daniel made a tough moving day in the rain actually enjoyable.
Decent facility with good staff. But you have to agree to a "contract" wherein they can raise the price any time they want. And they raised my agreed upon contract price by $30/month during my use. You can always leave, but who wants to pack up all their stuff and move to another place after they have already stored everything? An agreement on the price should be binding on both parties, or it isn't really a contract.
The facility is clean and well maintained. Security and access are great. When it was time for me to move into our home, I was able to easily terminate the auto drafts. We were assisted in this by Daniel who was very kind, friendly and efficient. The day we actually moved out, the staff came by to see that we were doing ok and we left feeling that our things had been well cared for by a great group of people. It was great from the first to the last day and every time we were there in between. Thank you all so much.
Great service, Lushawn was very helpful in the whole process, and the unit suits my needs perfectly!
Lushawn is so nice and attentive. Just got to work and helped me out before she could even set her stuff down. Thank for being wonderful. Great location
Always very friendly, professional and clean!
Daniel and Lushawn were very helpful, the pricing options they provided were excellent, the units top-notch and overall the service was exceptional.
Lushawn was awesome. Great place to store
I really liked the customer service that I received by Charlotte and lushawn
Needed a place to store some of my things and found public storage to be the best deal around. I stopped in to look at the unit and check out the security and the lady that was working at the time, Rita, was very pleasant and informative she took me to a unit and showed me the security cameras that were placed around the facility.. Overall a good experiance, Rita made the process of filling out the paperwork for renting the unit quick and painless.. I would do business here again
Great customer service and was very helpful ms. Lushawn was very nice 👍
Lushawn ha's always been a great help!
Tiffany was extremely helpful and knowledgeable.
Lushawn was really helpful!!
Lushawn was very helpful and professional!
Lushawn was phenomenal she is the best in customer service hands down to a clean property also I would recommend this ps
First they don't tell you that you have to buy their lock for $20, when you can get the exact same one at any Uhaul store for $10 is ridiculous, but apparently, if you have a lock that looks like the one they use, then it's ok after they put "PublicStorage" stickers on it. The last 2 units I rented didn't have working light bulbs and one didn't even have a pull string to turn it on with nor a rope to pull the door down with after it reeled all the way up to the top of the unit. I had to get on top of my trailer to grab and ended-up twisting my ankle in the process. Liability? Who knows. Any case, the units are large for the cost. I was there when a current renter was complaining about them cutting the lock off their unit after payment being 20 days late. Despite the fact that I got a deal on my unit for $1 for the first month, with the last 3 days being prorated, they have told me I have a balance on my account after 2 weeks and have called me 3 times now asking when I'd like to pay it. I'm not even sure I will be using the unit next month. A bit aggressive if you ask me.
Jayzah was right on point ...She is very professional and made it simple for us. Love the location and well maintained units/bldgs too!
Public storage is very clean and professional at least on Joy Rd in Canton Lushawn is very informative and has a very sweet soul I'd recommend this public storage to anyone for storage
Lushawn was great
Today Tiffany invited me to review. ALL the Staff there treat clients with helpfulness and courtesy.
Will you please take my payment by my credit card on file?
Lushawn was the most helpful and gave the highest level of customer service i havent had in the longest time!
Lushawn was AMAZING and thorough!
Jayzah was great help she made my move in quick and painless thank you
I like come here they give great important stuff about the storage jayzah great important about the storage unit i love here
Jayzah was excellent
Public Storage is great!! Lushawn is so pleasant and helpful! I definitely will be recommending her and the Canton Public Storage!
The manager Lushawn was awesome and so helpful!
Jillian was awesome!!! She was like speaking to a family. And she clearly explained everything what we needed and didn't need also she got staright to the point about are concerns.
Lushawn was awesome I love ps
The customer see was great. Jayzah did a great job.
Access restricted to 9 pm. 10 pm would be ideal.
Lushawn helpful, everything went smoooooth Thank
Jayzah was very nice
Lushawn was great good customer service great place to store and clean
Jayzah was really nice and helpful.
Great place for storage. And really good at letting you set up payments if your behind or late on rent. Lushawn really helped me out.
Very welcoming. Thank you Lushawn for giving me that warm welcoming feeling. I feel confident in my decision to store my goods at this location.
Lushawn did a great job and made this so simple! Great job!
This is a awesome place to have stuff stored at and lushawn has been a great manager.
Lushawn was amazing! Quick and friendly service.
Jayzah. She's great. She was patient with my 1,000 questions and made me very comfortable. She never made me feel like I was putting her out our was a burden even though it was almost 6:00. I've been to other storage facilities in the area and always felt like I was an inconvenience to them. Thank you Jayzah for being so kind to me.
Two expensive, the staff is very helpful and friendly. Jayzah very friendly with a great smile. I have had no security issues.
Lushawn was awesome great customer service
Very good service from Lushawn
Lushawn was awesome!! Thanks so much
This public storage is Clean Lashawn is friendly and proffessional
Lushawn was awesome great customer service
Facility was very clean lushawn was great I would recommend
Summary: the cost is high, the service stinks, but the units are quality. The units are in good shape and clean, which was certainly an upgrade from the last place I stored my belongings. However, the customer service is sorely lacking. After the initial contracted time (5 months, I believe), the price was hiked on me. They do send a postcard to give you a head-up, BUT mine never arrived so I was caught by surprise. My email bill notification did reflect the new price, but I never opened them...they were just a reminder to pay, so I dropped off my check for the amount I'd been paying, and went about my business. My unit quickly went into 'limbo' where they put their own lock on it and your gate code no longer works and you are threatened with your things being sold at auction. I went to the office to explain that I had never received a notice, and I was treated like a liar who was just trying to weasel their way out of paying. The woman (I found out later it was the lot manager, wow) said the computer wasn't working so she couldn't look anything up for me, but she assured me that they'd mailed a postcard, because they always do, and it was on record. That's fine and dandy, but sometimes mail doesn't get where it's going. She did make a phone call for me to the higher-ups, but instead of any sense of urgency or concern she just asked if they were busy. "Oh, you are? Okay then, never mind." It was as though I was an inconvenience as well as a liar. I ended up calling the help number for headquarters, and they were able to at least remove my late fee. They claimed they would also bump the price back to the original amount until the following month, but that never happened. I ended up receiving TWO postcards shortly thereafter, informing me of the price increase (I guess they wanted to make absolutely sure it arrived this time). The only one who I felt was truly helpful was the young lady named Jessica, who showed me compassion and offered me some tips. I'm looking forward to getting my belongings out of there when I can spare the time; I'm staying with them right now purely out of the convenience that my stuff is already there. And I make sure to pay online so I don't have to run into the lot manager again, because she makes me feel judged and uncomfortable.
Everyone was great and kept in contact with me. Lushawn was great helping me get everything situated when moving out of my unit as well. I will definitely go back if I ever need a storage unif.
Lushawn was awesome. She helped us determine the right space for us.
Lushawn is awesome!
Great service from lushawn
Lushawn was. Awesome
Great service. Answered all my questions. lushawn got me all set up.
Lushawn was amazing and honestly I have been all over I got a great deal here!!!!! And clean!!!!!
Lushawn is awesome
Lushawn is great pleasant and happy good representative of ps
Great experience, Kiera was extremely helpful and knowledgeable. Highly recommended!!
HORRIFIC! AVOID AT ALL COSTS! We rented a unit from here for approx. 40 days. We were incorrectly billed for the last few days (they charged the whole month instead of the pro-rated amount). I reached out to the Regional Manager and Corporate numerous times to resolve the issue over a two week period. They resolved the issue, and the Regional Manager refunded my money. Now, I receive a letter in the mail from a debt collection agency saying I owe what was REFUNDED! Please do yourself a favor and go somewhere else! I have spent HOURS trying to get this resolved and it's still haunting me!
Lushawn was the best.! I've never had better customer service.
Lushawn was wonderful! Made the whole experience easy!
Lushawn was very friendly. The check in was easy and fast.
Lushawn was very easy to work with, I would definitely recommend this storage facility!
Brittany was nice and professional.
No problems easy in easy out
Lushawn rocks very professional
Lushawn helped me thru every step. Great service.
Lushawn was very helpful!!
Lushawn is awesome. She knows whats up. Extremely helpful. Thank u.
Lushawn was great in setting me up. Very knowledgeable and friendly.
They raise your rates without warning. And refuse to work with you. I picked to rent the unit because of price and they raised it after 6 months and told me that i should be happy because I am still paying below market value. I am a single mom and them raising my rates $35 is a lot to me. And they said they will evaluate my account again in 6 months and I am guessing raise the rates again since I am below market value. If you rent from here make sure you are prepared to pay more after 6 months and then again after having the unit a year.
Lush awn was awesome
Very good service by Lushawn
Lushawn was great i would send anyone i know to this public storage clean and nice!
Lushawn was very helpful and quick
Lushawn was very helpful and detail oriented...made sure I was getting the right unit. Very friendly and personable.
Lushawn was excellent. Fast and efficient!
Lushawn did a great job finding a unit that was very close and easy to get to. Also made the paperwork very easily done. Thanks for all the help!
Lushawn was delightful and the greatest help! I would use them again!!
I worked with Lushawn today and she was great! Very helpful and informative and made the process go very quickly! I would recommend!
Lushawn has great customer service.
Great customer service by Jeremy told me all promotions
Awesome customer service from Lushawn. Very funny and very helpful!
Lushawn was very helpful and polite she's a keeper
Karen was absolutely wonderful. First time customer here.Karen was so helpful in explaining all the different units available. During the move I actually seen her outside sweeping leaves and picking up anything on the ground. It shows how much she cares for her job and people.Thank yoy. Please forward this to her so she gets recognized. Karen Jozuorski..in addition, I need to comment on the SUPERIOR SERVICE I received recently, September 2015 from OLIVIA on joy Rd in Canton. She went out of her way to accomidate me.Very Very nice and pleasant to deal with and showed me extra lighting in the units. She is very patient and wonderful employee she deserves 5 Stars and over. please recognize her great service.
Lushawn was a great help with getting us set-up with the right storage unit.
Nice affordable place & nice management (Lushawn)
Lushawn was very professional and knowledgeable about everything i had to ask her thanks for all your help 😳
Lushawn is great at this location. She was very helpful when most people would not be. I highly recommend this storage facility.
Went in to see about renting a place short term and talked to Marissa. What a pleasant employee! She informed me of my cost and unit size. Showed me exactly where it was and the shortest way to the unit itself. Something a senior citizen appreciates! Not to mention the cleanliness of the place and nice bright hallways. After signing a few forms and prepaying for the month I was on my way! Thanks Marissa for making it a quick task. You get 5 stars...LOL!
Lushawn was great I would recommend public storage, property was also very clean
Lushawn is great! Wonderful service.
Lushawn was great customer service.
I had a great experience with getting this unit at the last minute a few months ago when my other one on Mich Ave was full! Lushawn has been great to work with and I highly recommend that you check out this Public Storage facility!
Lushawn took me through all the paperwork and was concerned to make sure I had the right unit size.
Lushawn! Very helpful! Very Professional! Very Promotional! Highly recommend her to assist anyone looking for permanent or temporary storage solutions :)
Very helpful when reserving a rental space and knowledgeable if unsure what you need. I just wish they were in the business of maintaining long-term customers. Management told me rate increases are due to various costs. After I told him there are other storage facilities that are cheaper he had no other response than to continue telling me that his Public Storage facility is among the average for the areas. I showed them the online prices for other facilities and he had no good response. Time to move on. I now found another facility for $59 mo, 10x10, 2nd floor, with elevators and climate control. Pros: - The storage units are nice inside. - The staff were helpful moving in. Cons: - The cost per size is more expensive compared to other places. - Yearly increases are outrageous. - To save money, they will let you move to another unit if available. This is an inconvenience to a long-term customer and will only save you $20-$30 for that year before increases start again. 10x10, 1st floor, climate control = yr 1 for $133 // yr 2 for $166 // yr 3 for $184 - Time to move !!
Public Storage made it very easy to reserve a unit on line. I received a phone call before I even completed my application. Lined up a meeting/ check in time. Finished paperwork and was unloading the rental truck. Very clean, friendly staff ( Lushawn) and easy to access. Would recommend highly!
Lushawn was very helpful. Thanks to her reminder to me did not leave until I paid my sisters storage facility. It would have cost my sister $54. Lushawn is very nice and has been very helpful to my sister and I.
The people up front are really nice. However, they conveniently avoid contacting you when a bill is due so they can charge a $38 late fee. Then they cut the lock off and charge you $28 additionally. So what ever deal you think you are getting... better pay on the day. I mistakenly missed my first payment by three days... boom $60 additional bucks. Very unsatisfied.... Good luck if you need temporary storage. I won't go back here again.
Our service was great, lushawn provide great customer service!
The people Lushawn are very friendly and helpfull
Great customer service!! lushawn is friendly, outgoing and I informative!! Clean and affordable!!
I store at public storage in canton facility was clean lushawn was great she helped me with all my storage needs
Renting was easy. Assigned a good unit with easy access. I liked security set-up. Lushawn was very helpful.
This has been an excellent experience. Lushawn is charming and helpful.
Lushawn was very helpful and informative. It seemed she very much cared that I got just what I needed and so that I had the easiest move possible.
I WANNA thank Lushawn for excellent Customer Care Service she is very professional and polite im glad she is at public storage
my company has been renting with public storage for years and lushawn is very helpful and friendly love the location also
I have stored at this facility for a year and lush awn is the best always friendly and helpful property is well kept and my expierence here is awesome I would recommend this property to anyone who needs storage
I had Lushawn and she gave me great service & I am a very satisfied customer!would recommend this property to anyone!
I worked with Lushawn and I was very pleased with my service. She was professional and very helpful. I would definitely recommend this facility because of the convenience and service.
great service. Lushawn went over all details very thoroughly. helped me select the correct boxes and gave me wonderful packing tips. clean units well maintained
Thank you for your friendly and informative introduction when I called to inquire about space. The attendant at the Plymouth location, Falon, was professional, courteous and thorough when explaining the rental and showing the storage unit. I am now a renter and anticipate continuing good service.
Made a reservation online a week ahead of time, got a call from a very helpful Craig the following day to firm up a "move in" date. Jessika greeted me promptly and was very friendly and efficient in the showing of the unit and in helping on the corresponding paperwork. She also took the time to clearly explain all of the charges and how to set-up the auto-pay option available online. Overall this was a great first storage unit rental experience and I would highly recommend using this facility for any storage needs. Thanks again Jessika!
I am a first time user of public storage, and the experience was very satisfying at this facility. Craig called me as I placed my booking online to verify what I was looking for, and on the day of my move-in, Falon was detail oriented and was a great help getting myself all setup. Five stars :)
I had a very good experience with Craig at Public Storage in Canton. I was late for my appointment and he still waited for me to get there and sign up for my storage unit that I had reserved on line. He also accomodated me with a different storage unit that was closer to the outside door. Since I have ambulation issues, that makes it easier for me to move in and not have far to walk. The facility is clean and an attractive looking building and is close to where I live in Plymouth, so I am very happy with this company.
I book and moving my stuff to Joy Rd, public storage. Craig helped me and I am glad he is there and I am able to make my decision in the same hour, I would recommed this location for sure. thank you Craig, you are just awesome...
Really polite and a good since of humour. Lol Karen.
The property is clean and conveniently located. Karen is very helpful and responsive. There was an issue with the gate code I received but she made sure that I had tried my code before I left so that issue was resolved on the spot, which was appreciated. There is 24 hour access available for those storing motorcycles.
Karen did a fablous job helping me with my storage here. She has a wonderful personality!
I'll start with the pros - Karen, the manager, really is as friendly as everyone says. The unit was clean. The access hours are convenient. Now the cons - Half of the time we come, the gate is already open, so I have to wonder about security sometimes. My biggest problem was the bait and switch that I experienced on their lock price. You are required to use their locks, so I checked the price online before I arrived. On their website it stated they were $12.95. However, once at the location, I was charged $17.99 plus tax. I pointed out this discrepancy to Karen who apologized and directed me to contact customer service as she said there was nothing she could do. Customer service practically scolded me for calling them and said the individual location had the power to take care of it and gave me the district manager's (Mr. Herndel) contact info since I told them Karen already told me she couldn't. I contacted Mr. Herndel and he told me that they would not be honoring the online price, alleging it was an "online special" (there is absolutely no indication of this). I understand that it's just $5, but to me it's a matter of principle and a clear reflection of customer service and how much they value their customers.
Not only was everything as promised (price, size, availability...) but the service was great and the place was immaculate.
A storage unit is a storage unit. I can honestly say that I have stuck with Public Storage for all these years because of their customer service. Karen is genuinely, one of the nicest and most helpful people you will ever meet. She treats you like family (I assume she's nice to her family, lol). If you rent a unit from this location, you will be happy with your decision.
I had a great service with them. Karen she the was the best!!!! All of them should be like her
No problems at all and Karen is welcoming and friendly always. I went in knowing nothing of the procedure of renting a storage unit and Karen was very patient explaining and fun to talk to. I hope she is always there when I need her!! Kind of selfish of me, but then a feather for her hair!
We chose to use this facility because of the excellent customer service we've received from Karen, the manager! She has made the stressful job of moving and holding things in storage, a lot easier because of her very helpful & positive demeanor. She is patient and thorough, and goes above and beyond to accommodate our needs -- a rarity in the service field these days! The facility itself is conveniently located and well maintained. I would definitely recommend this location to my family and friends.
We moved from one location to another, not only to downsize, but primarily because of Karen, the manager at this site. Each time we've dealt with her, and it's been several years, she has a SMILE on her face, an UPBEAT tone to her voice, and has NEVER left us feeling as if our account or concerns were not promptly addressed. She is truly an asset to this company, and if she could be cloned...EVERY ONE of the Public Storage sites would be as successful as this location. Karen will do whatever it takes to make sure all customers are satisfied, which is what great customer service is all about!! Thanks Karen!!
Excellent friendly service. ! ! !
A very neat, clean and organized place. Karen, the manager, is very helpful and friendly. I have rented previously at this location and have had good experiences - working with PS and Karen is why I came back. The space was neat and clean and the entire process of inspection and signup took 15-20 minutes. Karen was very efficient and answered all my questions - she is great at customer service. The location, ease of access, and property upkeep, all add together to make this an easy choice.
Maple Rd Walled Lake, Michigan.....Raised invoice by over %20 in one month....
Great. Online Service Karen Lushawa
Awesome! Karen & Craig helped me out, showed me the unit. Great job! Thx!
Secure, clean accessible. Great helpful, friendly staff. Excellent service.
Got my unit a couple weeks ago. The process was easy and straight-forward. Karen had me through it all in no time and it was much appreciated.
We have been using Public Storage for a couple of years now and we LOVE it. Karen is such a great help with any questions we have. I would highly recommend this property.
KAREN IS AWESOME. So thorough. So knowledgeable. And just plain nice. I had an awful experience with our movers moving from out of state, but Karen made the storage process a breeze. And with a smile. Thanks Karen!!!
Recently rented a storage area for my church. Was assisted by Karen and Lushawn on different occasions. Both provided great service and good advice. Made the process very easy. They were both very considerate of my time and efficient in handling the necessary paperwork.
This is the most poorly ran company I have ever seen. I would never recommend going there. There is no maintenance there is no customer service. They don’t care about you or your belongings. This is an accurate and detailed account of my brief time with them. Upon entering the unit the door didn’t shut. The downspout was high and water was flowing into the storage unit. There was no working light. There was a light fixture but no light. We had to shovel water out of the un...it in order to close the door. Upon leaving we were locked inside the gates and had to wait an hour to and call the police in order to be let out. Meanwhile the side gate was open and anyone could just walk though. It had a broken lock. 3 weeks later I came back to the storage unit and all the units were iced over and could not be opened. There is no maintenance staff on site. There was on girl in the office that could do nothing. She handed us an ice scrapper and said here but it probably won’t help. This is a recurring problem and I am not allowed to help you.. Yep you got it they know about the problem and yet nothing has been done. All she could do was to give me a number to call. I called and I called and called and called and finally they called her back instead of me and can arrange for someone a week from now to come out and open the door for me. I have been calling for days and leaving messages and no one will return my call. I am left with no further option to leave this bad review. I have tried to give you the opportunity to resolve this. This company doesn't care simple as that. I will never recommend it. See more
I have used this property because of the great location, the Property Manager Karen, and the convenience of being close to home. Karen has done a great job of providing superb customer service to myself and others. She is one of the reason why I chose this location. You won't be disappointed!!
The staff was very knowledgeable and helpful. They gave good advise in helping me select what I needed for my needs.
This is my second time using this facility to store my property. The reason I came back when I needed another storage unit was because of the Manager Karen. She makes you feel like family and it is my pleasure to do business with your firm because of her. As much as I like this facility, if she ever leaves, I am gone as well that's how much I appreciate the service she delivers. Thank you Karen for your level of professionalism and the casual conversation that makes people feel like they're at home. I recommend this location to anyone looking for a storage unit. (and I normally do not put my name behind anything because not a whole lot of places give this type of service anymore). GOOD JOB KAREN :-)
As a regional business manager, I've got multiple sales people in multiple locations. Karen and Public Storage helped me to open a storage unit for a company car quickly and efficiently...and got me a great deal. She was fast and efficient...recommend checking them out for your storage needs
Karen is very friendly and extremely helpful. I have really enjoyed my time so far renting at Public Storage and having Karen to work with, I would absolutely recommend this location.
My fiance' and I moved our home from Ohio to Michigan. We stumbled upon Public Storage Units and could not beat the prices offered. Karen was a tremendous help in our move due the late hour of arrival with our household goods. Thanks a lot. To anyone who reads this, you can not go wrong renting a storage unit from Karen. The prices will knock your socks off. Thanks again. Dr. Stafford and Family
My time with Public Storage is rather short but I will say that the experience I've had has been very much appreciated. Karen, the manager, is the best. She is extremely thorough and made sure I was informed with all that Public Storage had to offer. The level of customer service with which she exercises is one that you don't see often enough. Every time I've phoned her with a question or have visited the storage unit she has always made me feel very important and welcome. Always with the utmost of respect and expressed with such integrity that I can't imagine anyone ever considering going elsewhere after meeting Karen. Thanks Public Storage for hiring Karen. You are the best because you have Karen "The Best".
Karen at the Canton store was wonderful. Very helpful and friendly. I would recommend this storage center to everyone. And ask for Karen she is awesome.
Karen was Great, she did an amazing job. I would recommend her to everyone who is looking for help on their storage decisions.
My experience at public storage been great Karen has great customer service . skills and is always very cheerful Glad i came to store here.
Great communication and great customer service. Karen, thank you very much for making signing up so easy!
I came to the storage unit with lots of stress because I was moving unexpectedly..I walked in to Publice Storage and Karen was working. She was very helpful and kind. She made me feel right at home and comforable to move my things in to the storage unit. She was very helpful and caring. She even gave me some advice that I could take forward with me on the journey of life. Karen has great publice communication skills and is very fit for her job. I really didn t want to have anyone else help me out around there. I am happy to have met Karen in my short stay at Public Storage.
Storage center seemed very safe, and in a convenient location. Nothing sketchy about the surrounding area or employees. However, the dollar for the first month is fairly inaccurate as there are many hidden fees. I called ahead and wasn't told of them. I was also told I could bring my own lock, but I wasn't informed that the way their locks are setup, you need to put the lock through a small metal hole, which brings about the need for a lock with a very thin and long (extending) shackle. I had to go down the street to Walmart and buy one because the ones they offer are WAY overpriced. They were also very pushy over the locks and almost made you feel as if your items weren't safe without their locks, however its obviously a sales tactic (sense of urgency / endangerment). I ran into several employees while ther but the most delightful employee I encountered was Karen. I'd ask for her if you're getting a locker.
Karen in your office is very helpful and is a pleasure to deal with
Karen has been fantastic! I use my storage locker for business and every time I see Karen, she has a smile on her face.
I called customer assistance and spoke to Karen about a billing inquiry. She was not onlt very professional but very kind in her demeanor. it is people like her that make not only a business better, but society overall. Thank Karen!
The Manager Karen was very helpful and personable. It's been a pleasure doing business with her and she has made the experience wonderful thank you.
I can't say enough great things about the outstanding customer service my family has received from Karen @ Public Storage store #08085!! Karen's friendly guidance has made all the difference during a very difficult move. We were very hesitant to use a storage facility because the only other experience we've had storing our belongings in the past ended in a nightmare where we lost everything! Right from the start, Karen took the time to understand our unique situation and special needs, addressing all of our concerns so we could feel comfortable and confident in choosing this facility. Karen has also gone out of her way to help my son when he had trouble getting into his storage unit and came to my sister's aid when she had car trouble on-site. She truly is an asset to Public Storage; a consistent example of exceptional customer service with a warm smile to boot! A rare find, indeed!
Karen was very helpful in helping us select our second unit. We would recommend this facility.
Rented storage unit to temporarily store surplus items while de-cluttering the house. Karen and everyone made the whole process easy and convenient. Will definitely rent with them again If needed.
Karen and lashawn was polite. they were really helpful with us. thank you. Teim
I moved to this location 3 years ago and most of the staff are great,but Karen is exceptional in helping me to resolve my issue with customer service.I really appreciate her service and i intend to stay in this location as long as we have dedicated staff like Karen.
Excellent service... Very helpful in contracting a facility that fits our needs. Thank you Karen ! :)
I really enjoy seeing karen happy and cheerful face whenever I go to pay my bill she always willing to help in anyway possible thank u so much for your understanding I wish u well my friend see u next month stay in prayer
Great! Very personable. Karen the customer service rep even went the extra mile to ensure we got what we were looking for. I am happy with the service so far!