Public Storage Self-Storage Units at 41889 Joy Road, Canton, MI

Beware of this facility they lie to you about rates I have been there 11 months & had 2 price increases. I was told when I rented the unit that I was getting a special of a “ lifetime rate “ I made the agent repeat it 4 times to me & then asked what exactly lifetime terms were I was told for as long as I wanted to have the unit it would be the same price it was a promotion they only do 1 time per year Huge lie !!!!!!!!! Very disappointing !!!!!! I know the call was recorded because I had asked about that as well doesn’t matter BEWARE !!!

Lana did a great job 👏 she helped me out!!

I would give it a ZERO if I could! Not only is this the worse company to work for but it’s also the worse company to stor with! Denying access to a space I pay for with no call or to reason why is crazy! No one is ever at the property or calls back! I won’t go into details but this is crazy…..

This situation warrants for zero stars. I have been trying to resolve an issue for almost 2weeks now. And every employee I spoke with regarding the Public Storage at Joy Road in Canton is not capable of resolving the issue. Only their district manager Chris whom I have left several messages for and still haven’t received a phone call from can. This is very unprofessional. I will never utilize this company for any future storage needs.

Very happy with Unit. Very helpful

Public Storage can't seem to get my account correct. I have been trying to get the change from changing a storage area. I am a month in to trying to correct the inability of Public Storage to get the payment and specifics that I thought were completed 1 1/2 months ago. They also seem to rase rates very fast.I have 2 unitsthat were had raised 3 times this year (2024) by amounts of $30-$40 each time. It makes the spaces foolish to have, I feel like I should just auction everything as it is SO expensive to keep.

Mary was very helpful at the joy rd location

The high-tech video cam is pretty cool

Great service. Clean property. Kiosk is weird, however, it is convenient.

There's no longer a person working behind a counter during normal hours. You are expected to do their job on a screen in a small room where the office once was and when you call them they do not answer the phone. Terrible.

Moved our stuff out right after we were charged the next month. They locked us out of the unit without access even though we paid through the entire month, so they are essentially charging us for the month while charging a new customer to use the space. Also, the gate was always left open so anyone could enter and exit the property. Terrible customer service…

We love being tenants at this location, the property manager Miku is an absolute delight. She is friendly, knowledgeable and goes out her way to provide us with any needed assistance. This review is long overdue, my fiancé and I have had around 5 units (3 at the same time!) over the years and we’ve been provided with top notch service. Rent increases are apart of game and that’s every storage place I’ve ever been a tenant at. So maybe you can find a less expensive place offering a promotion but I am happy to pay more to be treated like person and not just a unit number. -Matt & Jas

Miku provided outstanding customer service after terrible experiences with other locations and the corporate call center.

I don't like the fact the property was turned into a kiosk. I liked the old way better, with a person being at the office. However, the property looks lovely. Mika is still a doll. I enjoy her

Very unprofessional, increased unit amount that was not worth it at all, just to put in a decrease request for it to get denied. Then once I moved out, I get a call being harassed and then hung up on. I don’t recommend. This could have been avoided had the lady approached me correctly and professionally. It’s the principle.

Great place and staff

Miku is very helpful and friendly. Very energetic. 10/10 would rent again.

The staff is amazing but their is a woman here living in her unit and minivan. She harasses people on site and blocks the gate when customers are coming in and out. She is making it an unsafe location.

Amy was thorough, helpful patient and professional as usual. Ill always go where shes at.You need 10 more like her.😃

Miku made the sign up and move in process vey easy. Great customer service!

Miku is the BEST!! She was patient, answered all my questions and I had a lot since this was my first time renting storage space. She also understood that I am a very visual person and showed me my options when I arrived. Excellent, top notch customer service! Thank you Miku!!!

Miku was very helpful and knowledgeable. She answered all my questions and made the process easy and quick. Definitely would recommend to others.

Miku was fantastic! I always ask lots of questions and not only did she keep up with it, she helped me walk through the options to save the most money. They’re lucky to have a solid employee like her!

I am a professional photographer and I have been a public storage customer at this location for 4 years. I really appreciate the wonderful customer service I have received before COVID-19 and now during this time. Daniel was an outstanding manager when I started there. I now received fantastic service from Teresa and Miku when I call or stop by the office to pay on my storage account. Today I am so happy because I received a call this afternoon, from Teresa concerning my account balance. She was so patient in answering my questions. Afterwards she offered a suggestion that I hadn't even thought of and It inspired me to pay my balance. Thank you very much, Ms. Teresa. I really appreciated you taking the time to show your concern and support as a customer service professional. On a a level of 1-5 Stars with 5 Stars being best..I give both Teresa & Miku a Fantastic score of 10...for always giving their wonderful support and showing patience and concernment to their customers at the Canton, MI Public Storage Office. Thanks for your outstanding customer service ladies 😉!!!

Clean, secure, indoor, outdoor

Mike was an amazing help!