Tyrielle made it easy and quick! Never going anywhere else
Tyrielle was very informative and helpful. 5/5 customer service
The level of customer service satisfaction this evening was amazing. The lady at the front desk was very pleasant, helpful and friendly. Thank you!
I had two units at the Jumpers Hole location and this has by far been the BEST experience. The facility is clean, safe and the staff is responsive, friendly and most importantly PRESENT! They answer the phone and are extremely helpful. A million thank yous the team at Jumpers Hole!!!!🙏🏾
I recently helped a friend who was having a tough time financially and her storage unit was up for sale. I contacted Ms. Tyrielle and she was amazing. She was understanding and took the extra time to explain what I could do to make the account up to date. She even made an appointment with me so that we ensured the account was made correct. She is an asset to this company and she be recognized for her fantastic work ethic. If I could give her 10 stars I would. Thank you again Ms. Tyrielle.
Customer service at this Public Storage location was fantastic! The property manager, Tyrielle, was simply amazing. She was super helpful and very pleasant to engage with! Would highly recommend this location to anyone with storage needs! Thank you!
They give excellent services
Tyrielle is very kind and helpful.
Tyrielle was very helpful with helping me get my rental ! She is wonderful lady, keep it up!
Tyrielle is awesome! Very knowledgeable and pleasant!
This review is for Tiffany, who is an outstanding employee. Although someone else assigned me a storage space on the 2nd floor when I preferred one on the ground floor, Tiffany assisted me in resolving the issue and suggested booking online for better rates. I am very satisfied with her help. It's unfortunate that she has to relocate to another state.
Tiffany was excellent! She helped me with an issue and was extremely patient. I would recommend talking to her if you need anything
Met Tiffany, what a wonderful person. So helpful, even on my dumb questions. She said, "Never a dumb question" Nice clean building and felt safe.
Tiffany is an outstanding employee She helped me with the elevator on numerous occasions She showed me how to enter the code several times She also gave me a bottle of water because it was so hot. An irate customer gave her a hard time but she remained calm and he calmed down. She deserves a raise and a promotion
Tiffany gives amazing service, and very helpful. Always willing to help!
Tiffany at the front desk was fabulous and very friendly!! Very helpful and the place was very clean and well maintained
A plus from my last storage unit! We had a few difficulties with the app and payment but they took care of it and that was that.
The facility is clean, and Tiffany, the property manager, is so helpful!
Jessica, was a great help to us Today, It was a sudden change of plans but she assisted us and handled it smoothly.
Great help, friendly service, Jessica helped me with all my issues she was very friendly
Jessica at the Jumpers Hole Road site was very helpful today as we vacated one unit and moved to another. The place is clean and we have not had any issues. We’ve had things in storage there well over a year now.
Clean, affordable and great customer service jessica g is awesome
Great place and staff especially JESSICA G. Is awesome and will make sure you get what you need done. Thanks for all your help Jessica!!!!!!! I'll make sure to refer other people I know looking especially to your store!!!!!!
Very clean facility and super secure. Danielle runs a tight ship and ship and she is friendly, and pleasant while remaining professional and “by the book”. A pleasure to deal with her.
Man I can only telll you to go experience the great customer service from Danelle.
Danelle is always amazing and give great service.
Danielle is such a sweetheart and very calm,she's definitely a keeper.She explains everything in detail and makes sure you're not left in the dark about anything.
GREAT CUSTOMER SERVICE DANIELLE!
I just want to say that they have the most wonderful agent their customer service her name is Danielle she is so 👍😊 wonderful
She's so uplifting she knows what you need at the right time she knows what you are looking.
She's a keeper .
Great Customer service Danielle ! Thanks again for your help !
Where do I start? This place is amazing one of the best storage lockers I have ever been to from the professionalism, cleanliness ease of use, and all of that would not be possible if not for “ Danielle “ she was very knowledgeable and helpful as this was my first storage unit I had so many questions, and when I tell you, she answered every single one she walked you through the whole process the end the outs when you leave the storage unit you’re gonna know everything you need to know so if you’re in need of a storage unit you have to check this public storage unit out I promise you you won’t regret it just ask for “Danielle” she’ll get you right
Great Customer Service Danielle !
Danielle is Wonderful Best Customer Service Ever THANKS Alot Danielle
Danielle was extremely helpful. Anytime we come in to move stuff into the unit she is always getting us the info we need to k ow and where to go. We always have 10/5 service here. If you need to rent this is the place to rent a unit for storage there is no better place in Pasadena than this public storage
Danielle was extremely attentive and personable and went the extra mile to assure that I received the lowest price available.
I came to this location because the call center lady was very rude to me and didn’t help so I came and talked to Danielle the manager and she was very helpful and took care of everything that I wanted to do so thank you Danielle for all your help in time
Had a great experience online and in person getting a storage unit. Easy Breezy. Location is convenient, well maintained and clean. Thank you Danielle !
Danielle was super helpful with getting me a space today !
Danielle was super helpful with the rental process and everything went great !
Danielle is great and when I came in to pay my bill today I didn't even have to say my name she had my account already up waiting on me .. Awesome customer service Thanks Danielle
A friend of mine had a Storage Bin for a few years. So my daughter and I emptied it so they can go threw their STUFF.
A New Year's Resolution. Just getting ready for 2024!
Danielle made the rental process easy and went over every step in full detail and was very patient with me great customer service Thanks again Great experience 👍
Great customer service Danielle
Danielle was very pleasant and helpful with my rental process !
Great customer service! Danielle did an amamzing job of informing me and showing me around. She was professional and had great attitude.
Danielle was really nice and professional!
Danielle is the best. Very helpful and fun to deal with. I didn't have reservation and she took care of me anyway. She showed me a few units and helped me make a decision on what I needed. Looking forward to dealing with her again.
I've got to say, this location is so clean and spotless and the manager Danielle is such a sweet wonderful lady! I would definitely recommend to family and friends.
The space is great. It is expensive, though.
This facility is so super clean! I have been using it for over a year now and it still looks brand new to me. Danielle, the manager, is SUPER sweet. She is always so pleasant and helpful. Honestly, she really makes you feel like family. You won't find better customer service, or storage property than you will at this storage facility! It's 5 + stars!
Yes, Ms Tiffany was very help & friendly. Thank you
Tiffany was so pleasant and helpful, she made the move very easy.
Danielle was very helpful and the move went very smoothly 👌 👍 excellent customer service
I’m very pleased with the service I received. Exactly customer service she was very friendly and it didn’t take long that’s what I like.
I had the pleasure of experiencing exceptional customer service from Danielle at Public Storage. Her dedication and commitment to going above and beyond for her customers truly stand out. Not only does she provide expert assistance, but her personalized touch is what truly sets her apart. Even after a year of not visiting the facility, Danielle remembered me by name, creating a welcoming and memorable experience. Her outstanding service is a testament to her professionalism and genuine care for customers. I highly recommend Danielle at Public Storage for her exceptional customer service that goes the extra mile.
Thank you, Danielle!
Awesome customer service Danielle
Awesome customer service Danielle
Awesome customer service Danielle
Worst rates. Worst customer service. Don’t attempt to call because it requires you to leave and voicemail and no one calls you back. Extra space storage prices are 3/4 the price of these units.
Danielle does a wonderful job at this facility! She is thorough in every aspect from beginning to end. She provides information, answers questions and is on-site, keeping the place perfectly maintained. She ia definitely an asset to the company!
Getting a little expensive. I've been using these guys for at least 10 years. Lower your prices
I appreciate Danielle time and service. She’s great!!!
Danielle was very helpful with helping me get a space reserved to rent . Awesome customer service
Danielle was incredibly helpful. My storage was completely filled and I had more stuff. I was in the middle of a move and things got complicated. Danielle helped me with another unit and I was able to store everything that was needed.
Danielle has awesome customer service
Amazing service by Danielle. She is an absolutely awesome customer service rep! Great facility too!
Danielle provided excellent customer service . She went over the whole process in detail and explained the process very well .
Danielle was very helpful with helping me getting a space and completing process .
Great customer service Danielle was amazing.
Danielle the best in town. Customer service is excellent. Polite and kind and helpful keep it up!
Danielle provided awesome customer service
Good customers service Danielle
The lady help that me had a good personality made me feel good about this place thank you for your wonderful customer service
Danielle was very helpful and great customer service
Danielle was extremely helpful and great customer service
Danielle is wonderful, patient, personable, and knows this business. SO HELPFUL! AMEN!! You have a real gem running this location!
Great customer service and MS.Danielle was very helpful, I recommend this facility %100
Danielle was awesome great customer service
The service was smooth and straightforward, her customer skills were on point! She helped clarify any questions we had. I would recommend them unreservedly!
Facility was clean and maintained! Danielle was phenomenal! Her and I had interactions a few months back and over the last 2 days with in person interactions we have discussed transferring my unit and other options that were available to fit my needs and price points. She was understanding and really took the time to have normalized conversations with me; I didn’t feel judged or frowned upon for my decisions to store; not many workers do any of that anymore in addition to getting everything done. Personal and professional- Love to see it!
Great staff, very helpful and respectful.
Danielle very helpful excellent person an good customer service
Very nice manager she has help me a great deal has a military family we appreciate the support…
The manager Danielle was great and helped my family with a unit of our needs. I am grateful for all her help and assistance. I recommend this location 100%.
Danielle is awesome always great customer service 👌
Danielle is an outstanding representative for public storage. She is professional very helpful and has a great friendly personality!
The customer service at this place is top notch, Danielle told me about all my renting options and helped me through this process. 10/10 service.
Danielle is amazing and great customer service
Loved how welcoming and informative the lady was at the front desk. Made everything easy. Great experience
Danielle had exceptional customer service. Very nice and manage time well. Went above and beyond!
I have to say my storage unit has been in Maryland for six years now and through the whole process your worker Danielle has been super awesome thank you for hiring good people!!!
Danielle was very helpful and awesome customer service
Danielle was extremely wonderful and helping Mom with her storage unit. She is the best.
Danielle was very helpful with getting me my rental today
It's expensive
Wish ez storage wasn't bought
Ever since rent has increased dramatically
I am looking for new place
Danielle was great awesome customer service and so nice Extremely kind and nice facility .
Excellent service! Very helpful in selecting appropriate size.
Danielle was very helpful and nice with very good customer service.
Danielle has always been very helpful . Great customer service.
Absolute 5 star service. Whole process was very quick and easy, Danielle was extremely helpful and explained everything I needed to know, and checked me out in about 20 min. From simple contract, to viewing to payment. Very streamlined very simple.Thank you!
Danielle is awesome. I had to get a space in an emergency and she was very helpful.
The facility is also very clean and well maintained.
Danielle was friendly and very knowledgeable able the facility..
Danielle was amazingly helpful and pleasant. She went above and beyond to offer suggestions and help.
Danielle was very helpful
When I made my reservation Daniele called to see if I needed anything else and I set a time to come in, when I did she was nice and helpful to me.
Danielle did a excellent job helping get a space. Very Clean place.
Danielle is friendly and helpful. Site is well managed. Will recommend!!!
Danielle has always been great every time I came in to ask about my account . awesome customer service … clean facility!
Danielle in Pasadena is awesome and always on point !!
Danielle was very patient and helpful.thanks for providing great customer
Extremely great service. Really quick and easy. Customer service was extremely helpful, and the storage is extremely convenient. All around a good business and highly recommend!
Danielle did a wonderful job. Super helpful!!
Danielle was extremely helpful and understanding to me getting thru the process with getting a unit !!!
Danielle was amazing, I came to find a place for a camper and I was worried about how to park it. She was so helpful in allowing me to walk the spot and get an idea. The spot has a little on a angle . But I took it. She took the time a week later to call me to let me know a new spot had come available that was more straight on. That is outstanding customer service. A week later she took the time to still provide great service after the paperwork was signed. A plus plus plus!!! Gold star!
Great storage facility. I wasn't happy originally when public storage took over from EZStorage, the management was horrible. I was getting ready to switch storage locations and she reached out to me and made sure my needs for this storage location was met. She knows how to take care of her customers.
I was having some anxiety about moving and storing my things. I stopped by the facility to check it out. Danielle was extremely friendly and very helpful! My unit is very clean and easy to get to. The process was easy thanks to Danielle.
Danielle was very helpful and courteous. Will recommend.
She was very nice and always friendly Danielle she's great
Danielle was amazing very polite and helpful!!!!
I have been using this storage facility for 11 years now. It's always clean and the girl at the desk is always nice. Not too many compliments really. I would definitely recommend
Danielle is amazing !! She is polite, efficient. She went out of way to help me @one of the worst moments of my life and if it hadn't been for her I would be stuck in a unwanted place with no way to move . You should clone her but not before giving her a enormous raise.
The office manager Danielle was super helpful & went above & beyond my expectations!
Also the unit & space was clean 👍
Great customer service, Danielle was very helpful and friendly. She was able to answer all my questions as well as get me the necessary help needed.
Great facility. Excellent service from Danielle!
Rented a small locker at the Jumpers Hole, Pasadena location today from the Manager, Danielle. Great service, very knowledgeable and customer focused. Highly recommend this storage facility.
Danielle was helpful with getting my account token care of .. Great customer service.
Danielle has been very helpful and professional every time I come here. She helped so much with changing to another unit and gave us so much information.
Danielle is very helpful person she kind patient and she keeps the property clean . When you step into building smells good . What I like about the over all building it's large big space and very clean.
Danielle provided awesome customer service and is always polite . Always very clean and smelling good in the building .
Danielle has excellent customer service and she knows her job very well definitely would recommend the Jumpers Hole Public Service
Just rented a 10X10 and am amazed at the immaculate condition of every inch of this facility.!!! Amazing in this day!. Danielle, the manager, was friendly, efficent and gave very, very helpful options for me, a first time client. She is exactly what Public Storage should want as the face of their company! Her organizational skills and management of the facility are first class, and THAT is what PS wants. I can see a future for her in Regional, if not higher management. She knows what is needed and far exceeds her obligations....she goes the extra mile.
Good for Public Storage finding her!
Danielle went the extra mile to help me with my account today . Great customer service
Danielle was very helpful and she went above and beyond to help me today . Also remained pleasant though I had repeated questions regarding new entry system.
Danielle was very helpful with getting me setup with the mobile app. She always so polite and kind when I come in to make my payments .
Danielle went far and beyond to make my rental process an experience to remember. She was awesome!!
Danielle made the experience easy and simple. She was knowledgeable and professional about the whole process. The bathroom was super clean and smelled great.
Danielle was very helpful and polite wonderful customer service
Danielle was amazing and very helpful today with helping me get a rental space! Awesome job
DANIELLE IS AMAZING AND SHE WAS TRULY EXEMPLARY IN HER CUSTOMER SERVICE!
Danielle was so nice and polite when. I came in today asking about renting a space.Great customer service
Danielle was very helpful and great customer service
Denial is very helpful and I always prefer public storage because of she is very nice and good customer service. They making money because of denial is very helpful
This Public Storage location is extremely clean and orderly and I always feel very safe when I'm on the property. The elevators, overhead doors, and flatbed trucks are always in perfect working condition. I've moved several heavy items into and out of my unit on multiple occasions, and it's been easy and convenient for me to do by myself. The staff there are always friendly and helpful. Kristen was working at the desk last week and she was kind, competent, and patient with me as she helped explain and show me the options I had for switching to a larger storage unit in the facility.
Very clean storage site with friendly and helpful staff. A special thank you to Danny for overseeing a seamless check-in process for me yesterday.
Danielle was very helpful and diligent. .. Amazing customer service very Consistent. The greatest person I could ever meet and help me with getting a rental .. THANK YOU !!!!!!!!! YOUR THE BEST .. AND I COULDN'T HAVE IMAGINE HAVING anyone better
Danielle was fantastic!!! Very helpful with everything for renting my storage unit!!
Danielle was very helpful with rental assistance.
Moving is hard enough, however the lady Danielle at jumpers hole road location is the best, she is very polite and I had the best customer service experience, the place was clean and organized! If your not sure what unit is the best for you or where to start she will help you, and take you on a tour to find the right size for you!! Danielle always checks in on you even if she sees you she’s super friendly and any issues she handles fairly quick! Thank you Danielle for helping me rent my unit!
Danielle is an excellent customer service agent! Very personable, nice, friendly, accommodating, and helpful. She treats and conducts the business transactions with care, making sure all the provided information is understood. I enjoyed both meeting her and conducting business with Danielle.
Danielle was ABSOLUTELY amazing!!! She is professional, extremely knowledgeable and I couldn't have asked for better!!!
Called the 800# and the representative wasn't nice. He basically told me that the special I saw was incorrect and questioned my intelligence. Once, I told him that I reserved the unit online, he put me on an extended hold. In essence, he abandoned the call.
However, as soon as I confirmed my reservation, I received a delightful call from Danielle. I told her what I experienced and she was apologetic although it wasn't her who was rude. She took her time to explain the process and gave me very specific instructions on how to finalize my reservation.
I've never been so excited to meet someone because her professionalism was 5-star. She's so personable and compassionate.
As promised, Danielle called me to remind me about my appointment and to ensure that it was still a convenient time for me. Once onsite, Danielle was just as pleasant and friendly as I experienced over the phone. She explained each step and was engaging. I was a bit freaked out by the access code process. But, for no reason because Danielle walked me through process with ease.
In closing, Danielle is amazing!
Danielle was helpful and was fantastic process went smooth and easy
Danielle was super helpful when I came in today looking for packing paper and other supplies!
I was looking for a storage unit to rent and stoped by the lady Daniela was very helpful and show me the units and the prices on the units they were very clean and the prices were very good I will definitely renting my storage there in the upcoming weeks
Danielle was fantastic! Great new clean facility.
Prices went up Public Storage took over EZ Storage. I left and went to Cube Smart.
Danielle has great customer service and I been really happy with my overall experience storing here at this location .
Danielle was amazing, she was so helpful from the time i walked in. She explained everything well and made things a lot easier. Thank you!!! I highly recommend!
Danielle was friendly and helpful when I came in today to ask questions about my account
Danielle was very friendly and helpful
I stopped in to inquire about renting a 5x5 space and spoke with Danielle. She was wonderful and the facility looked nice.
Danielle took the time to explain everything that is changing with the company. She is a very great Customer Service person
Danielle is a terrific property manager! There was an inventory-related issue with my unit which took a lot of time and effort on Danielle's part. She stayed on it, regularly kept me informed, promptly returned my phone calls, and successfully resolved the issue--a true professional. With her upbeat and cheerful personality, she was a pleasure to work with. The facility itself is very clean and very well-maintained....
Great customer service. Danielle was very friendly and helpful she made the check-in process easy. Facility is clean and well maintained.
100% recommended.
My experience has been really awesome…
Danielle was very helpful with helping me with my rental.
Danielle was amazing . When I came to looking for a space she gave me all the information that I needed . Great customer service.
Danielle was very helpful towards me and my family while we were working with the unit. She has shown nothing but kindness to us and we really appreciate her!
Danielle was amazing to work with at Public Storage. She made the check-in process simple and easy. She was a pleasure.
Danielle was very helpful
Danielle was so helpful and beautiful and friendly 🤩🤩🤩🤩
I came past to price a space for my daughter once she returns from college. Danielle greeted me when I came in and walked me through all of my options for space and use. I appreciate real customer service, and its good to know that people still know how to treat customers. Great job!
The young lady in the office goodmanners..very professional and worked out a good deal for my monthly bill...I am on disability and had to make some changes and I was very satisfied...yes a five star for her job well done...Thank you again Danielle....yes,I left out a happy camper...
Danielle was wonderful awesome customer service. The property was very clean. What a great experience.
Danielle was amazingly awesome assistanting my move in.
Very pleasant! Awesome customer service.
Danielle was amazing and very knowledgeable about the storages and very clean property thanks for all your help again Danielle
Danielle was wonderful. She was very helpful and knowledgeable.
Danielle was very nice and helpful. She help me out with my storage issue. I would recommend talking to her for anything.
Danielle, the new Manager at this location in Pasadena Md, was very helpful when setting up to rent our space. All our requirements for the space were met. Thanks!!!
.
We was about to walk out of Public storage ,but Danielle
was so Awesome her customer service was amazing and help us with all our needs.
Kudos to Danielle.
Danielle was great awesome customer service and help me getting a rental locked in ..
Danielle was very friendly and so polite . Nice and clean property.. Great experience..
My experience with Danielle was more than expected and she handled my sensitive subject with much professionalism
Danielle was very helpful during my visit here, Showed me around during my walk-in. I am definitely coming back here.