Public Storage Self-Storage Units at 8190S Ritchie Hwy, Pasadena, MD

I'm giving 5 stars to Rachel at the facility at 8190 Ritchie Hwy. The call center gave me a bad experience, doing everything wrong. They 1st gave me a closet size unit knowing it would not fit a quarter of my belongings. Then I was told that Sat I booked, that the location was closed on Sunday. I was also told the manager could allow us extra time after they close. I had to re-book another unit that would fit my belongings and they did not honor the $1 for the first month due to their (his) mistakes. I had to have everyone that came to help from WV stay overnight and pay another day for the uhaul. I did not receive my refund fully for the first unit I was unable to use. This was a nightmare and a horrible experience knowing I was unable to do it alone and holding people up another day to help me. Rachel went above and beyond to help me with my move. I had to call her over and over and take up a lot of her time. She was so kind and Helpful! She did everything in her power to help me. I was beyond stressed out due to this! Rachel I sincerely appreciate your hard work. I would Not be using Public Storage if it were not for you! No customer should Ever have to go through this! You my dear, deserve praise and a raise! I'm so turned off with the call center and they still have not fixed their mistakes. Customers make sure you have time to go see your unit or you will end up with a closet unit for a 2 bedroom home that will not fit! When that mistake is made they will not honor the $1 for the first month! When you pay people to help you move and you can't do it alone, be prepared to pay extra. To the movers and Uhaul! I would advise customers to go to the facility yourself rather than call the call center. Rachel will indeed get the job done and unfortunately attempt to fix the mess the call center made. She is very professional and pleasant to work with. This hurt my heart because I just has surgery before the move and had so much on my plate. I'm still today trying to fix the wrong done on the 18th of November. We should have been done on the 18th but we were not able to complete the move until the 19th, which the call center said they were closed on that Sunday. I was literally in tears! Knowing my family had to get back to WV to work! Thank you to my family for not leaving me stuck with a 15ft Uhaul full of furniture and boxes that I could not move by myself! I appreciate you! Thank you to my son who had to put the unit in his name because the guy messed up the one in my name! Shame on you! Now I have to sit on the app today and fix this mess. When companies make mistakes, it's normal and ok because we are not perfect. However when the company doesn't fix the issue, that's a Problem! Companies get so big and forget about the customers that helped you get there. Due to me being an expert reviewer with Google, I normally will not do bad reviews so I never hurt any business. I had to do this review because Rachel deserved it and customers will not be put in a bad spot like I was! Thank you Rachel for being amazing 👏 ❤️ I apologize that I have taken so much of your time! I sincerely appreciate you and always will! You have an amazing work ethic and it will take you far! The call center would get 1 star for the people who attempted to help after the mix up! I'm sure their not all bad!

Rachael who works the front desk is ALWAYS very personable and smiling. She even remembered my mother's full name and it is NOT a common name. We've never even met another person with that name in her 92 yrs. Lol. Always fantastic service from her.

A very helpful experience

Tiffany deserves 5 stars because she represents your company well. She is pleasant knowledgeable, friendly, energetic and friendly and eeasy to tLm to. Very pleasant.customer extraordinaire

Rachel was very helpful with assisting me with moving supplies !

Greatest customer service ever.. My associate today was extremely pleasant and knowledgeable.

Rachel was so helpful

Very kind staff. Clean facility. Was able to answer any questions I had.

I made a online reservation for a 10’x10’ unit for a Labor Day sale price. My appointment was yesterday at 5:30. I get there at 5:20 and the doors were locked. I called customer service and they gave me the property managers number which no one answered. After 3 tries I left a voicemail and left the facility after waiting around until almost 6pm. I received a call the next day from Tiffany who was polite and helpful, but when informed me they had given away my unit and no longer had any floor units. She called another facility but they would not honor my deal. And her manager was not willing to accommodate me with a 10’x20’ space. I was willing to pay more for it but not full price just with the same original deal or deduction(Labor Day sale). He was not willing to accommodate me even though all of this was not my fault. Very disappointing Edit:The manager called me 30 minutes after leaving this review and made it right by honoring my deal and accommodating me with a 10’x20’ unit on the ground floor as requested. I did have to cover the difference but still received the sale discount. My experience today was much more enjoyable. Tiffany took me through to see the unit and walked me through all the steps flawlessly. Thank you for fixing the situation and in a timely manner! I look forward to continued business.

The customer service is fantastic. I spoke to Rachel and she answered all of my questions efficiently and was so kind!

Rachel was so helpful and provided me with excellent customer service. She called me to confirm my reservation and offered me a tour. Before going to see the unit I chose public storage based on there labor day special. I would recommend this location because of the convenience, customer service and the specials they offered to me. Thank you Rachel

Friendly and professional customer service. Rachel was awesome

Great customer service

If I could give this 10 stars I would. Rachel was incredibly helpful, efficient and friendly, could not have asked for better

Stopped in to price storage spaces. I was helped by Kristen who provided me with loads of information about different sizes for many different scenarios and how to get the very best price and value. By the end of our conversation I felt like I had completed a college course in everything you need to know about renting a storage unit. Kristen is really an asset to the company.

I needed about 42 thousand questions to be answered and not gonna lie, I was extremely stressed out when I got here (no fault of public storage)...but Rachel was amazing in answering even my most ridiculous questions...she also had a brightness to her that changed my entire day. She had me laughing within 5 mins of me being here and had me upbeat. Definitely coming back, if for nothing other than Rachel.

Friendly Staff.

Rachel was super helpful, good vibes and eas able to help me out with mu questions.

Kristen awesome customer services

First off, Christine is an example of superior management and customer service. She was in constant coordination and communication with me from the very start of the process of getting my things moved into the building! She rearranged her whole afternoon to make sure to accommodate my busy work schedule and even went so far as to call 30min before my appointment time to make sure I was going to be able to make it on time! She goes above and beyond is a true asset to any company!!! Thank you so much Christine!!!

Kristen was very helpful and pleasant to work with.

Rachel best services. Kind and clean storage.I was serve very well

On Monday of last week, I visited a storage facility to explore the availability and pricing of larger storage units than the one I currently have. I was searching for a bigger unit at a reasonable price and was considering various storage facilities. Rachel assisted me by discussing different storage sizes, options, and prices. She was able to locate precisely what I needed, and the price was within my budget. Rachel was not only courteous but also exceptionally helpful, making her the best!

Location has been great for the almost 2 years I've been. Kristen was a big help and showed genuine concern with my rent increase and worked to help have it reduced for me

Rachel is fantastic..so helpful and nice. Highly recommend this facility!

Rule 1-10 in operating a storage facility is ensuring that it’s accessible to customers. Rule #11 is, if you’re non-functioning, proactively alert customers of as much so they don’t, say, rent a van to transport items that they can’t unload.

Rachel at the front desk is awesome. The unit is nice and clean. Staff is helpful.

Awesome customer service

Rachel was incredibly helpful!

Great prices. Nice and clean and climate controlled. Easy access.

Rachel was very helpful

Very accommodating, and the staff are very nice as well , Rachel was helpful :)

I had a wonderful experience with Rachel. This place is very clean and Rachel helped me with everything I needed. She was very informative and I am so happy to have the pleasure!

Rachel was extremely helpful in addressing my concerns by explaining everything in detail.

Rachel was very helpful and made the process quick and easy.

Very Clean, Was greeted once i entered Rachel was very polite and professional!

Highly recommend this storage facility and Rachel is always super helpful!

Rachel is a great help.

We moved from out of state and stored out stuff in this Public Storage for a month. The personnel were so helpful and accomodating. We were able to change our reservation to a smaller unit hassle free. Would highly recommend.

Rachel was very kind and helpful

Rachel is the best!

REBECCA at MD Public Storage on Ritchie Highway was one of the best customer care experiences I have ever had! I utilized there facility for over a year. She was so kind, helpful and pleasant every time I went there!! Customer service needs more people like her!!

Yesterday was moving day and everything that could have gone wrong did. I was stressed and frustrated. But Becca was kind, patient and amazing!! She worked magic for me in finding the right space for my items. Becca really turned my day around. Thank you Becca.

Facility is super clean, and the unit I leased had an online special available. Becca was super helpful - great first impression!

Property manger Becca was amazing and very helpful ! She’s the best! Would recommend this property for future services .

Rebecca was a huge help with getting a dresser moved from one unit to another, thanks again!

Received excellent assistance from Becca.

Great facility that I have been with for a couple of years! I use a unit to store medical products for my sales job. I would like to thank Kristen Bayne recently who helped me out big time to receive a a freight delivery of products that was backed up/delayed - I let her know that it was extremely important for me to get the shipment on a specific day and she went above and beyond with communication to make sure the delivery made it on the scheduled day!

Rebecca was the absolute best. She was patient and courteous and mindful of my time. She's a definite keeper. Danielle was also the absolute best!!!!

We had a Great experience from the time I reserved my unit online for free, to the personal call from Becca the manager to confirming my reservation, to answering all my questions! This place was organized and clean and the manager Becca was Super helpful, friendly and so easy to work with! If you have nice things you want to be safe while storing, this is a Great location with an Excellent manager that aims to please.

Danny at the Pasadena location walked us through every step of the registration process. Our move in was seamless!

As I was returning some Easter Decorations to my Storage Unit, I decided to go the office to inquire about the possibility of transfering my belongings from a 10 X 10 unit to a 5 X 5 unit. Becca, the manager at the facility, was very welcoming and wonderfully helpful. She convinced me to make the transfer today since it is the last day of the month. Perfect timing!! She even offered to help me move my belongings from one unit to the other!! Sometimes, the unexpected, unplanned achievements are the most rewarding and satisfying! And thanks to Becca, I am able to say, "mission accomplished". The Public Storage facility on Ritchie Hwy is very fortunate to have such a dedicated and caring person as Becca!! Thank you!!

Becca was extremely helpful and kind! Made this process very easy!!

Clean and well maintained. The staff is friendly and the customer service is the best around. Danielle has been wonderful to work with.

Property Manager Becca was friendly, efficient and helpful. Becca was able to answer all my questions that I had on storage units. She helped me transfer storage units and it was a smooth process and she made it very easy for me to transfer units. Very pleased with her customer service!!

Very clean place and Becca will help you with all your problems , and always with a smile.

She is very professional and helpful with everything. Definitely would recommend coming to this location for excellent service and a great experience

Becca was extremely helpful, professional and friendly. Thank you, Becca!

Becca is friendly and very knowledgeable about her property super friendly

You guys are great!

A great experience and care by staff. Accommodating in information and changes of storage. Definitely recommend for friendly staff and good prices!

Loved Becca....thanks for your help with the boxes and the packing advice. Helped me load the car with a boot on one leg. Very friendly!

Becca was very professional and gave me good service.

Store Manager Becca keeps a clean store and is super knowledgeable about my storage needs

Store manager Becca keeps a clean store and is super knowledgeable about all my storage needs. She is extremely helpful and answers all my questions thoroughly.

Property Manager Becca is friendly, efficient, helpful and always a pleasure to talk with. Just met Danielle and she is a real pleasure too. The place is always clean and well-maintained. Easy to get questions answered fast over the phone. Very pleased! - Anne D.

I've had several units in different P.S. locations over the last 9 years, and I must say my experience at the Pasadena Richie Hwy location (thanks to the manager Rebecca) has been even more outstanding. I've been helping a friend with his unit, and he needed to switch units (twice!) in order to get exactly the size and floor (1st) he needed, and Rebecca has been so helpful with the process. I know she went out of her way to help us!

Danny and Becca was very nice, informative and made us feel very happy with our choice, we are looking forward to seeing them when we come back in! Thank you !!

Rebecca, I want to sincerely thank you for helping me get into a unit. I have had horrible experiences in the past but this was a breeze. This location is very clean and friendly, definitely somewhere I feel safe keeping my things.

Very nice and knowledgeable of the place. I enjoyed working with her.

From start to finish the entire team was amazing. Becca understood the chaos when I needed to move my appointment a day early. She was professional, organized and quick with the process. She even helped me load my truck with boxes!! What I saw on line is what I received when I went in to sign my papers and I loved having that piece of mind!

If I could give Becca more stars then what's available for how many times she's has had to help me and my husband. She is so Patient and so kind and so understanding everytime we come in she's knows who we are and is always ready for us when we come in and always greets us when she sees us in the lobby or at our unit. We are always finding Beeca cleaning something. Becca is very Knowledgeable and what she doesn't know she finds out Becca keeps a very clean store And always smells good

While trying to prepare for a move to Pasadena,MD I was referred to the location at 8190 Ritchie Hwy. I called and spoke to the Manager Becca who was a pleasure to deal with. Excellent customer service ! We had to exchange numerous calls as I was having difficulties with the online process. During each call she was so patient and helpful. Can't wait to meet her in person !

I was shopping around for storage units. After calling several places leaving messages etc I was very pleased and apprecitative of the professionalism of Rebecca. She was listening to my needs and concerns and did not judge me. If I could of gave 10 stars I would have!!!! Thanks again Rebecca

Outstanding services, friendly yet very efficient Rebecca was beyond amazing.

Rebecca was a very great help to me when I needed to downsize to a smaller unit. Her communication and follow up skills are excellent. She has always had a very professional but friendly repour with me. I learned all about customer server many years ago working for Nordstrom. Rebecca is very much up to their standards. (And that is saying something!) Rebecca, Thank you very much for your help and assistance!

Rebecca has demonstrated excellent customer service by being a good listener. She made the entire application process painless. She provided clear concise answers to all my queries. Pretty impressive! 😜

I came in today to price some units and Becca was very helpful and knowledgeable about the spaces and prices and the merchandise I may need. I will definently store there in the future with Becca

I had an issue the other day and Mac took care of me in minutes; it is really appreciated!

I came in looking to rent a unit at this location, and instead of getting me to rent an expensive unit here Mac lead me to another location close by that was much cheaper. He explained everything and spent the time to help me rent the unit online because there was a deal if you rented online vs in-store. He was very polite, calm and informative. This was also right before they were closing but he stayed a little longer just to make sure I was set and ready for my new unit.

Mac was real helpful his costumer service is excellent

Mac does a great job and is a great employee!

Mac was phenomenal and made what could have been a stressful situation very simple. Excellent customer service.

Mac was incredibly helpful. His thorough explanation helped us to make a same day decision. He was willing to take the time to show me the different sized units available so that I could make the right choice for what we needed. The sign up process was quick and easy. I will recommend this facility to all my friends and family.

I wanted to commend the professionalism and responsiveness of Wilma who helped me resolve a duplicated payment for my unit. Everyone was so helpful from the store personnel to the chat liaison and especially Wilma.

Wilma was extremely helpful, efficient & friendly . I felt bless to have her help me not just with a storage place but with my moving company!

This location is wonderful. Ashley was very pleasant and helpful to work with.

This is a great property! I went today and the facility was so nice and clean. A guy named Mac helped me get set up with a unit and was a really easy process. I highly recommend this facility to anyone looking for storage space.

Once again great customer service with my moving and storage needs. Shout out to Mac for helping me along.

Best experience ever with my sudden need for storage. Miss Kailee I would like to thank you for being so helpful with providing me with all information & pics. I was very pleased when I arrived. Your great personality also helped my day tremendously. Thank you Public Storage & Miss Kailee Pasadena, Md

Stopped into this location to get packing supplies. The lady working there was very nice and helped me get everything I needed.

Very clean property and professional staff. The management attended to special needs I had more a move while I was overseas and went above and beyond. Very good experience here.

Julia was amazing! Very helpful and informative. Covid has hit hard for me and her welcoming smile made my day! The property is very clean and well kept! Definitely recommend using this location

Julia was amazing and so helpful! I haven't used storage in a long time and the process is different now. She gave me all the ins and outs of what I needed to do. Thank you, Julia!

Mac and Julia have been a great help. Thanks.

Do you have spaces to store RVs?

Meets our needs. Friendly staff and clean facilities, one couldn't ask for more.

I rented a unit on 2/27/2020. In July 2020 they increased the rates 10% with no notice. I called the facility to discuss the rate change and left a voice mail message - 3 days and no return call. I had to call corporate, pretend interest in renting a unit to get a live person, for a response.

Julia was awesome! Competitive pricing and the facility is immaculate and secure. Mac was so polite .

Nancy was wonderful. She provided answers to all of my questions and even gave me a few laughs with her stories while looking at units. Thank you for all of your help! - the guy with grease on his face

Nancy is a wonderful lady she is always so helpful and she sure takes pride in keeping this property real clean.

Nancy has the best customer service and keeps this property beautiful all the time.

Nancy has the best personality and is so very helpful. This is the best place to store.

Awesome customer service from Nancy

Ms. Nancy is professional & courteous. Five stars all the time.

Nancy has great customer service. She will go the extra mile to help you.

Nancy is absolutely the best.

I have never been so happy with the customer service Nancy provides. She always stands and greets me when I come in and she is always helpful.

I came in today looking for a unit and Nancy was great she really knew her stuff. I would definitely recommend this facility to my friends and family.

Nancy is the best her customer service is great she keeps the property clean and will help you anytime you need her. This is a great place to store your belongings.

Nancy is the greatest her customer service is great and she is always very helpful.

The staff is very friendly and helpful. Nothing particularly wrong with the location. The company itself really likes to overcharge for storage. Getting my stuff out this month and definately not looking back.

Ms. Nancy was so helpful with info. And discounts provided on the storage unit I was in need of.. She was a pleasure to talk to and help me with all my needs.. Thanks nancy Have a happy holidays 🎉

I needed supplies and Evan was very much one of the most helpful and patient people I could have gotten help from.

Nancy was extremely helpful and professional. She was very knowledgable about the various storage options available.

I am a current customer here at this facility and I just want people to know if you are looking for a place to store this is the facility you want to be at. They have great rates and the property manager Nancy always provides great customer service.

Awesome customer service...very patient and professional..Nancy is the best..she made sure my needs were met...

Need a place to store your belongings this is the place. It is always clean and Nancy the property manager is fabulous.

Nancy the property manager is great. She always greets you with a smile and will go the extra mile to make sure your needs are met.

Nancy did an amazing job helping me find the right storage unit.

Had a great experience moving into my unit. Jessica, the manager, was very helpful and informative. Great customer service!

Awesome, clean and they have carts, that's important to know!

Nancy has been an excellent property manager, available to answer my every question, and alwaYs ready to assist. She keeps the storage area inside and out in check and clean.

Evan was very efficient in my search of a storage unit. Evan any question I had promptly. He made my experience effortlessly painless.

Had a great move in experience with Nancy. Top notch service, friendly, and she clearly explained everything. Facilities were ask expected and everything went smoothly.

I came to my unit today and was struggling to bring some stuff to it and Nancy the property manager stopped what she was doing and helped me. Thank You Nancy for the great customer service you provided.

Mrs Nancy was great and very professional

I have always had the best experience at this property due to Nancy the property manager. She is great!!!

Nancy was amazing to work with. She help me so much. Thank you for all your help. Great customer service.

Went here to price some Units.... Nancy was a great help awesome worker I will be back to see her for a unit next month

I store my belongings at this facility and it is the best. Nancy the property is very helpful and is always the when you need anything.

Nancy is a great property manager she is always friendly and makes you storage experience a great one.

Nancy was so helpful and thorough! She made sure I fully understood the contract, location of the unit, and entry procedures. The facility was very clean and well maintained!

Nancy the property manager is always very helpful. She makes your experience storing a great one. Thank you Nancy!!

Really starting to get annoyed with their inability to make minor repairs.

Nancy was very helpful in setting us up with a storage unit and providing us with the materials we needed!

The facility is clean and easy to maneuver within. Nancy was very personable, knowledgeable and extremely attentive. I would highly recommend this Public Storage location.

I came in looking for a stoarge unit and Nancy provided me great customer service and even gave me great ideas on how to protect my items.

Nancy has the best customer service and she is always very helpful.

Katie was very nice and very patient with my rental. I would recommend this location.

Nancy is the best she is always smiling and provides great customer service.

I just had the best experience at this property thanks to nancy the property manager. She has great customer service and was very knowledgeable of her job.

I just had the greatest experience at this facility thanks to Nancy's great customer service. She helped me with all my moving needs.

I came into make a payment for my family and katie gave different payment options very nice and friendly.

I come to this property to pay may my bill and Nancy always has the best customer service.

Nancy provides great customer service and is always friendly.

If you are looking for a storage facility this is the best one. The property manager Nancy is great. The property is always clean and they have great rates.

I came in today looking for a unit and I was helped by a lady named Nancy and she gave me great customer service. The pricing is great and the property is very clean.

Nancy has the best customer service and she always greets you with a smile.

I came in yesterday looking for Supplies and Nancy gave me great customer service and I was able find what I needed.

Evan is always able to answer any of my questions.

This property is great for storing you belongings. It is clean and the rates are great and not to mention the property manager Nancy is great.

Nancy has the best personality. She is professional and always willing to help you.

Great place. Clean and convienent. Katie is very helpful and knowlegible.

Nancy is a wonderful women with a great personality. She is always smiling and provides great customer service.

My dad was been there. He was telling me about their service, he loved it. The lady named Nancy, she is a lovely lady. She did her best to give convince us.

I just did a transfer with Ashley and she gave me the best customer service. She was very helpful and has a great personality.

I came in looking for storage and Nancy provided me the best customer service and he knowledge of the business was great. Thank You

This facility has great rates. It is always clean and Nancy the property manager provides great customer service. If you need packing supplies they have great prices on that too.

Nancy is the best. She has the best personality and she is very helpful. She keeps the property very clean and the pricing here is great.

Wish they had more carts. Facility is very nice and clean.

Compared to other companies within a 10 mil3 radius, public storage always seems to fall short in terms of ample carts and so forth .... With that being said, despite mediocre curb appeal and cart shortage the one amazing thing that the others cannot compare to is the helpfulness and attentiveness of the agents working at the desk at both this location and especially the young lady at the Russell st location

Nancy is so very helpful. I was moving some stuff to my unit and she just stopped what she was doing to help me. I thought that was great.

I came in today look for a storage and Nancy was absolutely great. She showed me several units and gave me great ideas on how to protect my items. O wont need the unit for a few weeks but, I will definitely store at this property because of her customer service.

Nancy provides great customer service and she sure keeps the property clean.

Nancy is awesome and provides great customer service.

Mrs. Nancy is great. Today I was struggling to bring some of my belongings to my unit and Nancy stopped what she was doing to help me. I thought that was great.

Nancy provided great customer service , will recommend this public storage to family and friends in the future

Nancy has the best customer service and will go the extra mile to help you.

I came in today and ms nancy had great customer service. She help me with getting a unit. I recommend this public storage to others in the future.

Nancy is always very helpful and really keeps the property clean. She goes out of her way to make sure you are taken care of.

I came in there today to get a unit , Nancy was so helpful and great customer service

I came in today inquiring about storage for the first time and Nancy was very knowledgeable and provided me great customer service.

Climate controlled and elevators

Nancy has the best personality and she keeps this property real clean.

I have rented quite a few storage been since my husband passed away in the last few years six years to be exact this month and I’m a tell you for where this one is located I think they’re very high they’re just like any other ones.

Nancy has the best personality. She is always helpful and provides great customer service.

Nancy has the best customer service. She is always very pleasant and helpful.

Nancy always provides great customer service. If I am at my unit she always ask me if I need anything. Thank you Nancy for always looking out for us customers.

I come to this property every month to make my payment and Nancy the property manager is always pleasant and provides great customer service.

I come to this property to make my payment and Nancy the property manager is great and provides great customer service.

Nancy the property manager is great she is always willing to help and provides great customer service.

Nancy always keeps the property clean and make sure the customers is always taking care of.

very pleased with my first day at public storage. Nancy couldn't be more helpful. She was very patient with me and answered all my question. The man working for her helped this old vet and it was really appreciated.Thank you Nancy

I have rented here before and it was Ok but this time I was totally impressed! The staff were great and the place is very clean!

I love this property it is always kept clean and Nancy has the best customer service. She is always smiling and helps you with whatever you need.

Nancy is the best she is always very helpful and kind and she sure does keep the property clean.

There is never anyone there. Always on a lunch break at different times of the day, will never use again.

I come and make payments at this facility and Nancy the property manager is always very helpful and very professional. She even let me know I can go online or go to any public storage to make my payment but, because of her great customer service I will continue to come here.

I came in today looking for a unit and Nancy gave me the best customer service. She showed me several units and gave me good ideas on protecting my items. When I am ready to move I will definitely use the facility.

I am a customer here and I would love to recognize Nancy for her great customer service and how she keeps this property so clean. You need a place to store your belongings this is the place. Thanks Nancy!!

Nancy has the best customer service. She always greets me with a smile and takes care of all my needs.

Nancy gave excellent service above and beyond...

Great customer service by Sherri. Very helpful, informative and courteous. Facility is in a convenient location for me and appears clean and well kept. The price and unit size met my needs as well.

Registered on-line, walked a warm welcome and she guest who I was on the first try, immediately pulled up my file. Fast and convient, she explained everything very well, and provide a tour of the unit. They hitch I did not care for it the manditory insurance, the charge for the lock, I'm on a tight budget and I must have overlook reading that, those were fee's I was not expecting to pay. my personal opinion the Lock should be included. The property is very clean and well taken care of.

Today I went to rent out a storage unit and was greeted with a friendly smile by the property manager Sherri. Sherri was extremely patient and helpful because I had a million and one questions for her (after having a bad experience with **-Storage). She gave me a tour of the property, showed me the unit I would be renting and was also very detailed in showing me "HOW NOT" to get lost when returning to the unit unsupervised (LOL). We laughed and talked throughout the entire process. On my tour, I recognized the property was both clean and fresh. I believe my husband and I will have a better experience having a unit here at Public Storage (PS) and Sherri made me feel welcomed with her AWESOME Customer Service Skills.

Very nice staff and very professional!!

Sherri was kind enough to help me she was very informative, gave me many options showed me several storage bays to choose from!She was very informative ,answered all my questions. It’s obvious she is experienced and knowledgeable and awesome at Customer Service!! She was patient and when someone else came in She acknowledged them, but continued to work with me until my needs were met! I was very impressed.

Ms. Nancy was super helpful and very kind. The units were clean and as presented online.

Convenient, clean and well managed. We have had a unit at this location for over 3 years. I don't normally participate in surveys and reviews, but felt it necessary to comment on the excellent service we received from your agent on duty this weekend. Sherri was very helpful addressing our needs. Very pleasant personality and knowledgeable about the facility.

I have been renting there about a year now. It's a nice place.

There's never anybody working there. Its always closed.

My sister Janet and myself have used this Public Storage for approximately 3 years. Our experience has been very positive. the staff were very helpful, They were very knowledgeable and professional. We also have found the building very clean. My only concern is the price goes up each year. I still highly recommend this establishment. Thank you for such wonderful staff members.

Nancy provides the best customers and she always greets me standing and with a smile and she keeps the property looking amazing.

The lady named Nancy did a incredible job getting me set up. Give her a raise please.

I came in today to make my mothers payment and Nancy provided me the best customer service. She even gave me other options to make the payment.

I came in today to inquire about a unit and Nancy the property manager greeted me with a smile and provided me with great customer service. She even gave me good ideas on how to protect my items. Thank you Nancy.

Nancy was so very helpful and also v ery professional and polite. Extremely pleased with service, and will definitely recommend to others

I came in earlier with storage questions, Yanii and Nancy answered all of my questions and were very nice and sweet!!

Excellent service

When i came into make my payment nancy is always nice and she really keeps the property clean

When I rented my space here Nancy was very helpful in making my move in experience a good one. She has great customer services. I would definitely recommend this facility to my friends and family because of her.

I would like to say that Nancy is always very nice and very helpful she also keeps the property clean. That makes storing with public storage a pleasure. Thank You Nancy.

Visited this location about 45 minutes to a hour ago and I must say th two ladies at the counter Nancy and Tiffany were very helpful I am still undecided on investment with storage as the units have become pricey compared to other facilities and options in the area yet they were so pleasant to deal with and quick to answer any and all question mark in sure very soon I'll end up paying more just to have them to be able to answer questions and help me along the way of my lease

Nancy was very helpful and very nice. l

They are very nice and clean

Most of the reviews you are reading here are people that have just signed up for their storage units. The real truth is from the people that have been there a while. I was also very happy when I first signed up. Now is a different story. Nothing at this place works and if they happen to fix it it seems to break again. Also no one will listen to you if you have a complaint. Seriously I have tried. The district manager has a good story but then again things never seem to get done. The real story here at the Pasadena Public Storage is they really do not care about you or your stuff that is being stored there. BEWARE

Nancy was awesome

Nancy did an amazing jib getting me set yo on a day i took off fdim work to dexlutter or home and prepare to sell. Thank you!!!

I had a wonderful experience at Public Storage in Pasadena. Nikki was so sweet and patient with me. She explained the different sizes of the storage units to me and even took me to see the room that I was inquiring about. She answered all of my questions and I really appreciate the time she took to help me.

Hi, I am most grateful for the opportunity and the experience i have encountered with renting at Public Storage of Pasadena MD. Nikki has been wonderful and a joy, as well as professional, knowledgeable and someone who truly goes above and beyond to offer her assistance however she can. Again, I am most grateful to have chosen this site to store my belongings while in transition and to have been met more than half way with such exemplary service ! Thank you, (Ms. Roberta)

I just started an account with public storage in Pasadena, MD and I Have to say my experience there so far has been wonderful :) Nikki the front desk person was very patient and accommodating. I was uncertain of what size to get and went back 3 separate times, the final being with my husband. And each and every time Nikki was just as pleasant, patient and accommodating as the first. She is very knowledgeable and helpful too. I love that the units are all climate control and I love that they offer the reservation discount. I also am a huge price compare shopper and I found their prices to be better than the others while offering more than the others. Also, the above and beyond customer service by Nikki made the whole experience a triple A+++.

Outstanding customer service from Nicky and Lindsey. They made the process seamless and have earned my business and referrals to anyone who may need a storage facility. I have a mobility issue, and they were very supportive to my unique needs. The facility itself is always clean, and i feel safe going there at different times of the day.

Cant beat the promotion price.

I recently leased a storage unit from this location and had a great experience working with Nikki. She was not only very friendly but she was professional and made the rental process very easy!

The young lady at this location named nikkie is always so pleasant and friendly each time I call! Thank you for being helpful and outgoing!

Nikki was so helpful! My Aunt Suzi and I stopped in and had a few things that we needed help with- one administrative fix for billing since Suzi lives out of state, and two old locks that needed to be cut since we couldn't find any of our keys. Suzi had previously called and spoken to both Nikki and Lindsey, who were both very helpful. The girls had obviously kept each other updated on what Suzi needed, and Nikki was prepared! She was courteous and professional, and a true pleasure to talk to. We felt very well taken care of, and while we hope we don't need help with getting locks cut again, we were so appreciative of the wonderful service Nikki was able to give us!

Good location and facility. A+ Staff. We filled a unit and left it untouched for four years. Minimal bugs or dust upon return. Nice--Thanks!

After finding a 3'x3' hole cut with wire cutters in our unit's wired ceiling and items missing and crushed, customer service was deplorable. Police called and commercial breaking and entering case filed. A crime scene investigator needed unit empty to test further. She found evidence of tampering, fingerprints on a beam, trash left on wire above, and evidence that framing had been bowed. We had a unit right near entrance. They wanted to charge us MORE for a same sized unit unit FARTHER AWAY. And we were supposed to empty the entire thing (which we were willing to do, but not paying more). There are no cameras above the units. Basic customer service would offer a comparable unit with a DISCOUNT after such an incident. The district manager was called, Tamika Thompson, after we asked for a manager and she reiterated charging us more to more. Completely unacceptable and worrying. Is it possible that your employees previously worked for United Airlines? While we were not dragged from the premises, we waited for three hours with no resolution. We will be moving out soon. Our advice, don't use this facility. Ever. If you do, buy the most expensive insurance option. And make sure your policy covers contents of such units.

Nikkie has great customer service skills. She is so sweet and very professional . We rented a unit there and we will recommend this storage facility to everyone. Lindsey is also great .

I came into public storage Nikki was very helpful

Went in to purchase boxes was greated by an employee Nikki who was very helpful in selecting the right size and amount I would need recommend the facility and was grateful for the help . Good to know that there are knowledgeable an courteous employees and would recommend this facility and well as return for any of my future storage needs

Great convenient location... Customer service was outstanding, Nancy was very helpful while we were trying to choose the best storage unit to meet our needs.

I literally checked out EVERY Public Storage in the BaltWash area, and this one was tops over all the others. Best prices, friendliest people behind the counter (especially Nikki) and they actually had the size I needed (7.5x10' in a climate-controlled environment). Highly recommended!

This is my 2nd time coming to Public Storage and allowing them to hold my belongings. Always clean and under good management. A new addition to their establishment is Nikki. She's very attentive and always keeping things in tip top shape. I can honestly say it's always joyful seeing her angelic face when I stop by to check on my things. This company is here to stay and il always come back.

NIKKI WAS WONDERFUL, SHE WAS PLEASANT, EFFICIENT, ANSWERED ALL OUR QUESTIONS. HOPE ALL YOUR EMPLOYEES ARE LIKE HER.DON'T LOSA THIS LADY.

Had a great experience, Nikki was very helpful!

I came in today to make my payment and was greeted by Sandra with a nice smile she was very helpful even letting me know I can go online or go to any Public Storage to make my payment. Thank You for the great customer service you provide Sandra.

The office space, hallways, units and bathrooms were cleaner than most places I've seen. Nikki was very helpful in assessing my needs and was able to get me in and out fairly quickly. I will definitely continue business there. She was great!

Nikki at the public storage was very helpful and professional! She answered all questions I had with very clear answers and I would definitely recommend this public storage to anyone needing one.

Nikki gave us an awesome today! She was knowledgeable about all our needs and her personality and customer service skills ae out of this world! I highly recommend this public storage facility. The fact that their rates were better than all other facilities in our area actually was just a bonus. I would have did business with Nikki either way!

I went to Public Storage in Pasadena MD today and the young women ( Becky ) that was in their was the sweetest person!! She was very informative, helpful and friendly!! I am so glad I chose Public Storage to store my belongings!!

Nikki!!! She was the sale association who HELPED!! She was VERY PLEASANT AND HELPFUL!! She took time to make sure that every was just right for my storage space needed !! Her PLEASANT manners was GREAT!! We need more sale people like her in the world!! She was welcome and warm personal was a pleasures to deal with!! She also did a call next day to she how the move was going if i needed any think!! She was smile and just great! I never know getting a storage unit would be so pleasure! Nikki thank you are the BEST !!!!!!## Brandy !

Becky was very kind and got me all set up with my unit. Very clean and bright and convenient. I took advantage of the $1 first month deal

Morgan helped this experience be great. I request this for everyone.

have been using this storage facility since November 2015, everyone there is very helpful . They really know what they're doing.

Went to pasadena public storage n the lady Michelle was very helpful in assisting me with everything I needed n answering any questions I may have had. I would suggest using Pasadena Public Storage to all my friends n would like to say thank u for all ur help Michelle.

Michelle was awesome...

Great experience with the company. Michelle was great in assisting me with all of my questions.

I stopped by today to get some boxes and seen a young lady by the name of Lashana. There is no doubt about it that she gave me great customer service. She was so nice and pleasant I felt as though I've known her forever! I really hope to see her again! Thanks Lashana! You are awesome.

was warmly greeted when i walked in by nikki (great customer service)!!!!! Got all the info I needed and alot more that I hadnt thought of would certainly recommend this location.

I went to the Public Storage in Pasadena, Maryland because is had such a high approval rating. Now I know why. Nikki, who was behind the counter, was kind and courteous as she helped two of us simultaneously. She gave me good advice regarding the unit I would need and quickly walked me through the paperwork. I was pleased to see that the facility was clean and clearly well maintained, but it was the service above all that has me writing this post (something I seldom do). Nice work, Nikki.

such a helpful staff!! Polite, professional - great!! Awesome facility, too!

Everyone was very helpful they had everything I was looking for I'd recommend anyone go there

At first glance you would say they are great but they really are not. They really don't take care of their long term customers. After they get you to rent at a lower price they will raise your rent by 10% a year. I have had several units for over five years and one has been increased in price over 50%, they know how hard it is to move your things after a period of time. Their web site also has had parts under construction for years forcing you to go the office. I tried to rent a second unit using the on line discount but got to the office to sign the paper work and was told the online discount did not appliy because I already rented there. There are too many other options so go there first.

Nikki proved excellent customer service. She was personable and made me feel as if I'd known her all my life. If, shoping for any packing materials (in the future) Public Storage will be my first stop.

i stopped in to pay my moms bill and was greeted by michelle she stood up and greeted me with a beautiful smile, she came around the corner and shook my hand my mom wasn't feeling well and michelle was very concerned and told me to tell my mom i hope she gets well soon outstanding service ! she also told me happy holidays. i think ill pay my moms bill every month now just to see michelle and her wonderful attitude! great 5star service!!!!!!

Facility is always clean and well kept. We've had to ask for help a couple of times and Nikki has always been very kind and helpful. We trust our personal items with public storage and Nikki :)

I was in a bind. I didn't know how to pack some fragile items like a TV set and artwork for my dad's move to Florida. I was driving down Ritchie Highway when I saw Public Storage's big picture window. I could see a lot of boxes just inside the window so I stopped and went in to ask for help. Nikki assured me that they did indeed sell boxes, even to people who were not renting space. I told her what I needed to pack and she found me exactly what I would need, including bubble wrap. She was very helpful and friendly and answered all of my questions. Now I know where to go when I have a packing question.

My family and I have rented from this specific Public Storage several times now. When my daughter and I went over on Tuesday, 9/22/15, we met with Nikki. She was extremely nice, very helpful and did not make us feel rushed. We left feeling like we had made a friend. I highly recommend!

Came in for moving supplies and was greeted warmly by Nikki. The conversation I had while there quickly turned my horrible day into a blessing. I will definitely be stopping in to purchase more supplies when I need them. Thank you Nikki and public storage for being number 1.

They stay late to help me pack my boxes in the car.

This was the perfect solution for me and my son. Nikki was always very accommodating. I had access whenever I needed it. Was well maintained and everything was always clean. I would recommend your Public Storage facilities to anyone.

Nicki and Brandy are fabulous and represent your company in an excellent way. They do you proud. Friendly and very helpful! !!!

Nikki and Brandy S were very friendly and helpful with what I needed.

Nikki assisted me with my unit and paperwork. She was friendly and provided good detailed information about the facility. She was a pleasure to speak to on the phone and in person. The facility is very clean and well maintained.

This facility deserves 10 stars for it's customer service! Nikki never fails to help no matter what the problem is. Very well maintained with a convenient location.

Service was great :) thank you for all of your help

The Staff is always friendly and helpful. I can't remember who was there when I rented - he was covering. He was great! Typically, I deal with Nikki. She's always helpful. The 2 complaints that are worth mentioning are about layout and functionality. I don't like that the gate is frequently stuck open. I don't like that the key pad to get into the gate is so close to the gate that you have to back up in order to drive through it. The lesser complaint is that you solicit reviews. If I hadn't been solicited via phone call while I was at work, I might have given a higher rating.

Autumn and Nikki are great sellers.

Nikki was very helpful and friendly when I went to rent a storage unit. My intention was to rent the smallest one, she asked me what I was going to store and I did rent a larger unit. When I stored the items - she was right! the larger unit size was the right size. Great job Nikki and thank you for your help!

Was at the Pasadena location greeted by Nikki who was very pleasant and courteous, she demonstrated character and qualities that I greatly appreciated.Also, Nikki showed excellence in the knowledge of Public Storage products and commendable customer service with moral work ethics. Nikki is a great asset, serving hospitable and cheerfully at heart.

service was amazing! while i was there to get some boxes for my move, Autum was a great help & very friendly. great location

My husband and I went to Public Storage and we were greeted by Nikki. Nikki was an absolute delight to work with. Extremely courteous and helpful all done with a smile. I will use public storage anytime we need to store anything. We will also be sending our friends ans family her way. Thank you Nikki for making my day with your friendliness and help.

I had a good experience with Public Storage the manager(Nikki) explained everything and she was very knowledgeable and pleasant. Warm regards Prince Taylor

The storage is clean and the staff is nice

Excellent!! Nikki was so helpful and efficient!!

The ladies at this location are rockstars, especially Nikki!! They took the time out to show me a unit and answer all my questions in a friendly and professional manner. While I wasn't ready to rent just yet, I know I'll be back when the time comes.

I stopped in this week to inquire about a storage space. I can't really remember any particular occasion in the past when I received good customer service but the staff at this location was very helpful and polite(Andrei and Nikki). I was very impressed with the customer service received and I recommend them to everyone.

Stop by to pickup some boxes. Good prices overall

I stopped in last week to pick up some boxes. I was greeted by a wonderful staff and as I'm talking to them about my needs and what I would be moving, I realized the box prices were amazingly lower than others. Needless to say anytime I need anything I will be stopping by this location.

Andrei and Nikki were very helpful with my move-in. Very thorough and made moving that much easier!!! I would absolutely recommend them to any of my family or friends that need storage!

NICE PEOPLE, WELL MAINTAINED AREA'S, CLEAN AND LIT WELL. ALL AT A FAIR PRICE

I'm no stranger to Public Storage but I have to say that the service that I received from the staff was incredible! When I first came in to rent my unit, I was greeted by Andrei. He was not only helpful, he was super-nice with a great attitude. He had a very easy-going way about him, unlike some other managers who come off as sales robots, which isn't something I enjoy. He was quick to answer any questions and, my having a background in sales and customer service, I love when I have a great experience with someone in the same field! Good stuff. The next day I came in to start moving my belongings in and met the Property Manager, Nikki. She was also awesome and helpful with a great attitude. The lobby and the property itself was very clean and well-maintained, and my unit worked very well for my needs. Over all... a great experience!

Andrei was very professional and helpful. Answered all my questions and even offered packing supplies, etc. He made me feel like my business was very important.

I have used the facility for a decade and I have finally closed out my area. I would like to thank Nikki and Andrei for their assistance. I had a great experience with this facility.

I had a wonderful experience my salesperson Andrei was extremely helpful and courteous.I would recommend this location to family and friends

Nikki is a great asset for this place, she is very smart and fast, she follows up with me over the phone about the level of service that I received even if she were out when I visit the facility. great customer service and great people to deal with.

Stopped into your pasadena loaction where I have a unti. Ms Nikki was a huge help very sweet. I only had to buy a few boxes and she did all she could do. Again very helpful. Joseph

I called around in the afternoon looking for available storage to suit my needs. Within minutes I had the size, cost, and location for my storage unit. I was given a reservation number over the phone along with address to the location. Once I arrived I gave them my reservation number to Nikki and she was able to pull everything up. She took me to look at the unit, then we completed all the necessary paperwork and I was finished in no time! Thank you for the fast professional service!!!

Nikki always greets me with a warm smile and hello each month I come in to pay my bill. It's excellent service like this that keeps me with Public Storage versus another facility. I've had a storage spot since 2003. The rent prices charged are insane, but that has nothing to do with the individual property managers.

Maggie & Nikki in the front office were great. They were friendly, efficient and helpful. Where I have a problem is the up-keep of the property. It is horrible. The move in area is dirty. The push carts (which there are only 3), were filthy, old and small. Missing panels in the elevators. Lights out on the 3rd floor. Not well maintained at all and definitely reflects that the company is NOT putting money back into the place to keep it in nice condition. Which is uncalled for with the rates they are charging. Their competitor next door - EZ Storage - has plenty of carts, extremely clean, pleasant staff and well maintained. I was very disappointed with my move into the facility and will probably affect the time that I will stay and put up with these conditions.