Public Storage Self-Storage Units at 8190S Ritchie Hwy, Pasadena, MD

Excellent facility, accessible carts, wide elevators and hallways for moving items in and out. Clean, pleasant environment and smooth rental process,

The facility is clean and safe. The staff I have met on site are friendly and provide good communication. The website is not user friendly. Go in person.

Chris and Rachel we’re outstanding very helpful very knowledgeable, I feel very comfortable with my belongings being stored here.

Clean building, friendly staff, convenient location. Rachel has been especially wonderful! She is friendly and has always been prompt in returning all my calls. She is a clear communicator and always answers my questions. Thank you, Rachel!

My experience was excellent, the lady and gentleman at the desk was both very helpful with finding me a unit that would fit my needs, they made the interaction as smooth as possible

I recently rented a unit at public storage and overall, I’m very satisfied with the experience. The facility is well-maintained and secure, with gated access and plenty of cameras, which gives me peace of mind. The staff were friendly and helpful, answering all my questions and guiding me through the rental process.

I came to this location last week to get a unit for me and my husband, we were helped by Rachel, she was so friendly and helpful! All questions we had were answered and she went above and beyond to make our experience the best!

This place is nice and tidy! The staff there are very friendly and professional. I’m glad there’s a space where I can store all my belongings knowing how secure it is. Definitely going to tell my friends and family about it! Keep up the good work!

This site is phenomenal and worth every penny. The staff is friendly, professional and helpful. The facility is always clean and it’s very easy to gain access to the flatbed carts, the garage doors you can can park next to for easy unloading, and the elevators. I highly recommend this property for anyone for spare storage of any size.

Tyrielle is a great representative of customer service. She explained everything we asked and such a pleasant person. Thank you, Jodi Mongan

Rachel was very nice very Helpful with all the questions I asked! Would recommend this place!!!

Great customer service at this location. I had to move into a bigger unit and they made the process very easy and were super helpful. Anytime I have called the location they have quickly answered my questions and resolved my concerns.

Great customer service from Rachel and a perfect place for storing gear and such

Came In to get information on some units yesterday, Rachel was very helpful and knowledgeable, the store was clean and well taken care of, it was overall the best experience I’ve had at any storage facility, when it’s time for me to start packing for my move I will most definitely be getting a unit from her !

Worked with Rachel today who was amazing. She answered all our questions and showed us the unit and how to navigate. She was super helpful and this is a very clean facility with an entire addition being added.

I recently had the pleasure of being assisted by Rachel at the Public Storage unit business, and I cannot speak highly enough about the outstanding service she provided. From the moment I walked in, Rachel greeted me with a warm smile and a welcoming attitude that immediately put me at ease. Rachel was incredibly knowledgeable about the different storage options available and took the time to understand my specific needs. She patiently answered all my questions and provided clear, detailed information that made the process of choosing the right unit straightforward and stress-free. What truly stood out was Rachel's commitment to ensuring that I had a positive experience. She went above and beyond to accommodate my schedule and made sure the unit I selected was in pristine condition. Her professionalism and dedication to excellent customer service were evident in every interaction. I highly recommend the Public Storage unit business, thanks to Rachel's exceptional service. She made a potentially daunting task effortless and pleasant. If you're looking for a storage solution with top-notch customer care, ask for Rachel – she will take great care of you!

I recently used this storage facility, and I was impressed by its cleanliness and security features. Rachel was super friendly and helped me with all my questions. The facility was well-maintained, I felt my belongings were safe there. The pricing was fair for the excellent service they provided. Overall, I had a great experience and would highly recommend this storage facility to anyone in need of storage space.

Came here to inquire about a storage unit and spoke with Danielle. She was very attentive and knowledgeable and was able to answer every question and concern i had.

Great experience! Rachel made things quick & easy - would recommend to anyone looking for a storage solution.

I have never used a storage unit before and I needed to store a lot of stuff that I was worried about due to their value. Well Rachel absolutely did a wonderful job easing my mind with the professionalism of your facility! Thank you!

Rachel helped me during my visit and they were the most kind, easy going and professional Public Storage employee I have come across and I have met many. If you come to this location, she is the go to person to help you get all of your issues fixed and dealt with in a proper manner!

I called to inquire about pricing for storage and I was on the phone with Rachel. She was a huge help and reassuring with all of my questions. She was knowledgable and super friendly, she made things super easy to understand! She is a great asset to Public Storage!!

Rachel is very nice and helpful, she is also knowledgeable and takes good care of the facility

There's a lot to like about this place and like I've always believed employees can make a good place bad or a bad place pretty good. In this case Rachel makes a good place even better. Her customer service is friendly and she is on top of things, you mention anything and the next time you come there it is fixed. Always pleasant and accommodating, an very good asset to Public Storage

I dealt with Rachel during my visit. She was awesome and professional! Made my experience easy and enjoyable. Thumbs up to Rachel! Thank you for your help!!!

I had the pleasure of having Rachel assist me with a billing issue. She was very knowledgeable, professional and resolved the issue quickly. She enlightened my day with her bright spirit and positivity. I highly recommend this location and hopefully you will have the blessing of having Rachel assist you!

I have been using this storage facility for the last year. The property is well maintained and relatively clean considering the amount of people coming and going at any given time. What really makes this particular storage facility stand out is the staff. Rachel, who works in the front office has been a big help when navigating a few account matters and unit changes. She provided support, friendly service, and made the entire process much easier.

10/10 Rachel is so helpful not only knowledgeable about renting storage units, And any questions we had she conducted a tour for us she's also friendly and personable !

Rachel is so so sweet! She’s extremely helpful and super through when explaining to my partner and I how to get to our unit. She was super personable and we had a crest conversation about hair dye too!

Rachel is amazing! Very polite and resourceful! She deserves a raise!

Love Rachel she's the best!

Pretty clean considering they’re building new units right next door. Front desk is always helpful

I'm giving 5 stars to Rachel at the facility at 8190 Ritchie Hwy. The call center gave me a bad experience, doing everything wrong. They 1st gave me a closet size unit knowing it would not fit a quarter of my belongings. Then I was told that Sat I booked, that the location was closed on Sunday. I was also told the manager could allow us extra time after they close. I had to re-book another unit that would fit my belongings and they did not honor the $1 for the first month due to their (his) mistakes. I had to have everyone that came to help from WV stay overnight and pay another day for the uhaul. I did not receive my refund fully for the first unit I was unable to use. This was a nightmare and a horrible experience knowing I was unable to do it alone and holding people up another day to help me. Rachel went above and beyond to help me with my move. I had to call her over and over and take up a lot of her time. She was so kind and Helpful! She did everything in her power to help me. I was beyond stressed out due to this! Rachel I sincerely appreciate your hard work. I would Not be using Public Storage if it were not for you! No customer should Ever have to go through this! You my dear, deserve praise and a raise! I'm so turned off with the call center and they still have not fixed their mistakes. Customers make sure you have time to go see your unit or you will end up with a closet unit for a 2 bedroom home that will not fit! When that mistake is made they will not honor the $1 for the first month! When you pay people to help you move and you can't do it alone, be prepared to pay extra. To the movers and Uhaul! I would advise customers to go to the facility yourself rather than call the call center. Rachel will indeed get the job done and unfortunately attempt to fix the mess the call center made. She is very professional and pleasant to work with. This hurt my heart because I just has surgery before the move and had so much on my plate. I'm still today trying to fix the wrong done on the 18th of November. We should have been done on the 18th but we were not able to complete the move until the 19th, which the call center said they were closed on that Sunday. I was literally in tears! Knowing my family had to get back to WV to work! Thank you to my family for not leaving me stuck with a 15ft Uhaul full of furniture and boxes that I could not move by myself! I appreciate you! Thank you to my son who had to put the unit in his name because the guy messed up the one in my name! Shame on you! Now I have to sit on the app today and fix this mess. When companies make mistakes, it's normal and ok because we are not perfect. However when the company doesn't fix the issue, that's a Problem! Companies get so big and forget about the customers that helped you get there. Due to me being an expert reviewer with Google, I normally will not do bad reviews so I never hurt any business. I had to do this review because Rachel deserved it and customers will not be put in a bad spot like I was! Thank you Rachel for being amazing 👏 ❤️ I apologize that I have taken so much of your time! I sincerely appreciate you and always will! You have an amazing work ethic and it will take you far! The call center would get 1 star for the people who attempted to help after the mix up! I'm sure their not all bad! I want to update my review and thank Rachel and Astrid so very much. You lady's really helped fix this huge mess made via call center.

Professional and respectful. Called in the get a few prices and the girl was very helpful. Definitely made a good impression!

The 5th Pasadena MD location is great. The manager there Rachel fixed a problem with online registration.

Clean, professing and friendly. Looks like they’re adding new facilities to this location too. Exciting.

Rachael who works the front desk is ALWAYS very personable and smiling. She even remembered my mother's full name and it is NOT a common name. We've never even met another person with that name in her 92 yrs. Lol. Always fantastic service from her.

A very helpful experience

Tiffany deserves 5 stars because she represents your company well. She is pleasant knowledgeable, friendly, energetic and friendly and eeasy to tLm to. Very pleasant.customer extraordinaire

Rachel was very helpful with assisting me with moving supplies !

Greatest customer service ever.. My associate today was extremely pleasant and knowledgeable.

Rachel was so helpful

I made a online reservation for a 10’x10’ unit for a Labor Day sale price. My appointment was yesterday at 5:30. I get there at 5:20 and the doors were locked. I called customer service and they gave me the property managers number which no one answered. After 3 tries I left a voicemail and left the facility after waiting around until almost 6pm. I received a call the next day from Tiffany who was polite and helpful, but when informed me they had given away my unit and no longer had any floor units. She called another facility but they would not honor my deal. And her manager was not willing to accommodate me with a 10’x20’ space. I was willing to pay more for it but not full price just with the same original deal or deduction(Labor Day sale). He was not willing to accommodate me even though all of this was not my fault. Very disappointing Edit:The manager called me 30 minutes after leaving this review and made it right by honoring my deal and accommodating me with a 10’x20’ unit on the ground floor as requested. I did have to cover the difference but still received the sale discount. My experience today was much more enjoyable. Tiffany took me through to see the unit and walked me through all the steps flawlessly. Thank you for fixing the situation and in a timely manner! I look forward to continued business.

The customer service is fantastic. I spoke to Rachel and she answered all of my questions efficiently and was so kind!

Rachel was so helpful and provided me with excellent customer service. She called me to confirm my reservation and offered me a tour. Before going to see the unit I chose public storage based on there labor day special. I would recommend this location because of the convenience, customer service and the specials they offered to me. Thank you Rachel

Friendly and professional customer service. Rachel was awesome

Great customer service

If I could give this 10 stars I would. Rachel was incredibly helpful, efficient and friendly, could not have asked for better

Stopped in to price storage spaces. I was helped by Kristen who provided me with loads of information about different sizes for many different scenarios and how to get the very best price and value. By the end of our conversation I felt like I had completed a college course in everything you need to know about renting a storage unit. Kristen is really an asset to the company.

I needed about 42 thousand questions to be answered and not gonna lie, I was extremely stressed out when I got here (no fault of public storage)...but Rachel was amazing in answering even my most ridiculous questions...she also had a brightness to her that changed my entire day. She had me laughing within 5 mins of me being here and had me upbeat. Definitely coming back, if for nothing other than Rachel.

Friendly Staff.

Rachel was super helpful, good vibes and eas able to help me out with mu questions.

Kristen awesome customer services

First off, Christine is an example of superior management and customer service. She was in constant coordination and communication with me from the very start of the process of getting my things moved into the building! She rearranged her whole afternoon to make sure to accommodate my busy work schedule and even went so far as to call 30min before my appointment time to make sure I was going to be able to make it on time! She goes above and beyond is a true asset to any company!!! Thank you so much Christine!!!

Kristen was very helpful and pleasant to work with.

Rachel best services. Kind and clean storage.I was serve very well

On Monday of last week, I visited a storage facility to explore the availability and pricing of larger storage units than the one I currently have. I was searching for a bigger unit at a reasonable price and was considering various storage facilities. Rachel assisted me by discussing different storage sizes, options, and prices. She was able to locate precisely what I needed, and the price was within my budget. Rachel was not only courteous but also exceptionally helpful, making her the best!

Location has been great for the almost 2 years I've been. Kristen was a big help and showed genuine concern with my rent increase and worked to help have it reduced for me

Rule 1-10 in operating a storage facility is ensuring that it’s accessible to customers. Rule #11 is, if you’re non-functioning, proactively alert customers of as much so they don’t, say, rent a van to transport items that they can’t unload.

Rachel at the front desk is awesome. The unit is nice and clean. Staff is helpful.

Awesome customer service

Rachel was incredibly helpful!

Great prices. Nice and clean and climate controlled. Easy access.

Rachel was very helpful

Very accommodating, and the staff are very nice as well , Rachel was helpful :)

I had a wonderful experience with Rachel. This place is very clean and Rachel helped me with everything I needed. She was very informative and I am so happy to have the pleasure!

Rachel was extremely helpful in addressing my concerns by explaining everything in detail.

Rachel was very helpful and made the process quick and easy.

Very Clean, Was greeted once i entered Rachel was very polite and professional!

Highly recommend this storage facility and Rachel is always super helpful!

Rachel is a great help.

We moved from out of state and stored out stuff in this Public Storage for a month. The personnel were so helpful and accomodating. We were able to change our reservation to a smaller unit hassle free. Would highly recommend.

Rachel is the best!

Rachel was very kind and helpful

REBECCA at MD Public Storage on Ritchie Highway was one of the best customer care experiences I have ever had! I utilized there facility for over a year. She was so kind, helpful and pleasant every time I went there!! Customer service needs more people like her!!

Yesterday was moving day and everything that could have gone wrong did. I was stressed and frustrated. But Becca was kind, patient and amazing!! She worked magic for me in finding the right space for my items. Becca really turned my day around. Thank you Becca.

Facility is super clean, and the unit I leased had an online special available. Becca was super helpful - great first impression!

Property manger Becca was amazing and very helpful ! She’s the best! Would recommend this property for future services .

Received excellent assistance from Becca.

Great facility that I have been with for a couple of years! I use a unit to store medical products for my sales job. I would like to thank Kristen Bayne recently who helped me out big time to receive a a freight delivery of products that was backed up/delayed - I let her know that it was extremely important for me to get the shipment on a specific day and she went above and beyond with communication to make sure the delivery made it on the scheduled day!

Rebecca was the absolute best. She was patient and courteous and mindful of my time. She's a definite keeper. Danielle was also the absolute best!!!!

We had a Great experience from the time I reserved my unit online for free, to the personal call from Becca the manager to confirming my reservation, to answering all my questions! This place was organized and clean and the manager Becca was Super helpful, friendly and so easy to work with! If you have nice things you want to be safe while storing, this is a Great location with an Excellent manager that aims to please.

Danny at the Pasadena location walked us through every step of the registration process. Our move in was seamless!

As I was returning some Easter Decorations to my Storage Unit, I decided to go the office to inquire about the possibility of transfering my belongings from a 10 X 10 unit to a 5 X 5 unit. Becca, the manager at the facility, was very welcoming and wonderfully helpful. She convinced me to make the transfer today since it is the last day of the month. Perfect timing!! She even offered to help me move my belongings from one unit to the other!! Sometimes, the unexpected, unplanned achievements are the most rewarding and satisfying! And thanks to Becca, I am able to say, "mission accomplished". The Public Storage facility on Ritchie Hwy is very fortunate to have such a dedicated and caring person as Becca!! Thank you!!

Becca was extremely helpful and kind! Made this process very easy!!

Clean and well maintained. The staff is friendly and the customer service is the best around. Danielle has been wonderful to work with.

Property Manager Becca was friendly, efficient and helpful. Becca was able to answer all my questions that I had on storage units. She helped me transfer storage units and it was a smooth process and she made it very easy for me to transfer units. Very pleased with her customer service!!

Very clean place and Becca will help you with all your problems , and always with a smile.

She is very professional and helpful with everything. Definitely would recommend coming to this location for excellent service and a great experience

Becca is friendly and very knowledgeable about her property super friendly

Becca was extremely helpful, professional and friendly. Thank you, Becca!

A great experience and care by staff. Accommodating in information and changes of storage. Definitely recommend for friendly staff and good prices!

You guys are great!

Loved Becca....thanks for your help with the boxes and the packing advice. Helped me load the car with a boot on one leg. Very friendly!

Becca was very professional and gave me good service.

Store Manager Becca keeps a clean store and is super knowledgeable about my storage needs

Store manager Becca keeps a clean store and is super knowledgeable about all my storage needs. She is extremely helpful and answers all my questions thoroughly.

Property Manager Becca is friendly, efficient, helpful and always a pleasure to talk with. Just met Danielle and she is a real pleasure too. The place is always clean and well-maintained. Easy to get questions answered fast over the phone. Very pleased! - Anne D.