Thank you to property manager Brittany G very knowledgeable and polite customer service 5 stars
my experience at this public storage location has been nothing but great, Ms cynthia is super professional, welcoming and actually cares about helping people she keeps the place clean and organized every question i had she handled it quick with a good attitude.
I came to public storage, looking for good rates and enough space for my furniture, came here and spoke with ms Cynthia, great customer service and an excellent attitude, fully walked me through the process and assisted me with everything, glad to have met her.
Cynthia was outstanding, professional, patient and polite. She helped me in my storage unit decision and accommodations. Thank you!
Cynthia was very helpful answering our questions and helping me to decide on what I needed. Cynthia gave me a tour in showing and then finding my unit also she explained how to operate the key pad to enter and exit the property.
Great help from the knowledgeable staff!
The move-in process was quick and easy. I have already told two people who is looking for a nice storage area about this facility.
i had a great experience at this public storage cynthia was very helpful, friendly & professional and she made the whole process really smooth
Very easy to rent online. The lady working in your 8355 Telegraph Rd, Odenton, MD location on the afternoon of Sep 7 was very helpful. It was my first time there. She knew exactly where my space is located so she was able to give me simple, succinct directions. The price is fair and the grounds, exterior and interior are clean and well maintained. This locations feels very safe.
My 1st time renting a storage unit the Lady at the office Cynthia help me locate my unit and waited while I unpack therefore, I've would've gotten lost in the building. Thank you.
Manager was very Helpful during my visit.
Cynthia is great she is always available to answer my questions
When returning from south Dakota, I was extremely tired and out of it, when I came to put my stuff in a storage unit, I met a young lady named ms Cynthia, her knowledge of the area assisted me in getting a hot meal fast enough and her customer service was out of this world, definitely 5 star service
Cynthia has been very kind, and she keeps the property very clean
Thanks Ms. Brittney "Great Customer services"
very easy process. office manager was very helpful. Will definitely use again.
We had just driven back from South Carolina with a 16 foot truck full of stuff from my dad‘s house. We were tired after driving through the rain, but we only had one more day on the truck and we needed a place to put stuff. We used their website and scheduled a storage room and scored a discount in the process. The entire process was very smooth and easy and they are very upfront about what they require and what you can do if you have another way of dealing with their requirements, such as insurance and the lock for the door.
The next day we drove up in our truck after having downloaded the app. We stopped in the front office, although it turned out we really didn’t need to other than to figure out where our unit was. Brittany G was there and helped us find our spot. Having downloaded the app, we were able to use it to remotely open the gate and drive back around to where we could unload our truck.After we checked it out in person, we decided that our stuff was too bulky to easily navigate to where our unit was. We went back to see Brittany, and she helped us out by shifting us to another unit that was far more convenient. While this is the end of our first day, I have to say the experience was far better than I had anticipated and that Brittany was fantastic and helping us get settled in. I highly recommend this place.
To the folks at public storage, it would be useful for us to see a map and to know where we need to access the building in order to truly make it a process that requires no intervention whatsoever. While we would’ve found the unit on our own, the map would’ve made it a lot easier.
Alena is the best ! Thank you so much
I had the pleasure of renting out a storage unit from a young lady named missed Cynthia, she was very helpful in assisting me, will definitely come back once I move again.
An appropriately clean facility with plenty of size options for storage, a working elevator, and plenty of space to pull up and unload. The Team Associate Cynthia was friendly and professional both over the phone and in person during the facility tour. The overall process was also relatively straight foward and readily explained.
I would have given 5 stars but 1) can't ever get ahold of anyone in the office. They are never there. I am moving out April 5 & can't get ahold of them. No voice messaging available either when I call. 2) public storage has no renter contract so they raise rent prices frequently. Otherwise, very clean! Easy to use the gate & appreciated the texts acknowledging I had gone through the gate. No rodents. The units are kept in pristine condition overall. There are someone who was stealing the carts and management was consistent in trying get these carts returned. It was thought people were hiding them in their units. Also good security cameras and I felt safe inside the buildings. The elevator broke one day and within several days it was fixed - much appreciated!
I’ve been at this storage facility almost a year and miss Cynthia is the one of kindest people I have ever interacted with. She’s always there to help or answer questions I have had. Thank you for everything!
Shoutout to Brittany G. Thank you for your help today! From start to finish.
Thought it was going to be a difficult process making changes to my account. Cynthia was amazing!! She was so polite and explained everything to me. She made the changes for me and made it easy for me to access my storage and account. The price of the unit was very affordable
I had initially had some issues and was reached out too by both the property manager and the district manager and they were extremely helpful and we're able to address my concerns. Very happy with the customer service. Would definitely recommend public Storage.
Excellent service, very friendly and helpful.
Cynthia was fantastic, she helped a great deal with my unit and gave great customer service!
Easy to sign up, easy to access. When I arrived, the app was easy to use to access the site. It had snowed and the person on duty, Cynthia, was out shoveling a path to the doors. She was extremely nice, polite, and professional. She quickly helped me find my locker and followed up after I had everything set up to see if I was satisfied with my unit. Great experience.
Ashlyn and Amanda were very helpful and kind during my move in process. They were knowledgeable on all the questions I asked.
Staff is friendly and Professional. Facility always clean. It was easy to setup my account online and staff quickly followed up in case I had further accomodations. App makes things easy to manage payments and account information. Only ever Had trouble with Bluetooth access entry on app. That feature doesn't work with my phone.
Whenever I stop by to go into my units, Cynthia is so nice and helpful all the time! Public Storage is lucky to have Cynthia working the Odenton location!
Thank you Cynthia for making my experience at public storage so smooth! the facility was clean & well maintained. there were no issues at all i would definitely recommend this location.
Kudos to Property Manager Cynthia she helped me with renting another storage unit with easy. Thank you!
Excellent location..very clean...friendly staff....only issue in summer it is too hot in there during the day ...it is temperature controlled. Highly recommend.
I was at my unit today and Cynthia the property manager walked by and asked me was everything good and I thought that was very nice of her.
Cynthia always has the best customer service.
My elderly mother had rented 3 units here a couple years ago and forgot about them.
The ladies that work here were Extremely helpful, kind, and professional. Definitely top notch employees.
The facility itself is very clean and easily accessed.
I highly recommend this Public Storage in Odenton for anyone needing storage services.
I recently rented a storage unit, and Cynthia made the entire process so smooth and easy. She was incredibly professional, patient, and took the time to answer all of my questions. Her friendly attitude and knowledge made setting up my unit a breeze. I truly appreciate her excellent customer service and highly recommend working with her if you need any assistance!
I called PS today with a concern about my bill. Cynthia helped to resolve the issue and was kind and thorough with an explanation and assistance. I hung up feeling much better, thank you Cynthia!
I was looking for moving supplies and Kristy the young lady in the office gave me great customer service,
I was at my unit today and Kristy the property manager walked by and asked my was everything good with my unit. I thought that was great customer service.
Came to pay my bill today and Kristy was great and got me in and out quick.
The best storage place, the manager made this process so easy and gave me great directions. I will always use this location aslong as Cynthia is there!!!! I will ensure I tell all my military buddies in the area!
Excellent service thanks Amanda
Kristy was awesome helping me today find storage she got me a great price. Also property looks great.
I won 🙌 an auction and Cynthia the Property Manager on site helped me rent that unit. Thanks again Cynthia!
I went to my storage unit early this morning and forgot to close and lock my unit. Cynthia the property manager called me immediately to let me know my unit was open; she secure my unit for me until I got back the property. Thank you Cynthia
I had the pleasure of working with Cynthia at Public Storage in Odenton, and I can't say enough good things about my experience. From the moment I walked in, Cynthia greeted me warmly and was incredibly helpful throughout the entire process. Her knowledge of the storage units and options available made choosing the right unit a breeze.
Not only was Cynthia professional and efficient, but she went above and beyond to ensure I understood all the details of my rental agreement and answered all my questions patiently. Her customer service skills are top-notch, and it's clear she genuinely cares about making sure customers have a positive experience.
The facility itself is clean, well-maintained, and secure, which is exactly what I was looking for. Thanks to cynthia, what could have been a stressful experience turned out to be smooth and hassle-free. I highly recommend Public Storage in Odenton, especially if you're lucky enough to have cynthia assist you!
I stopped at this store today looking for storage and Kristy provide great customer service.
I had the pleasure of speaking to this young lady named Cynthia, her professional customer service made it extremely easy working with her and asking every question was always greeted with a smile and spot on answers to my problems, will definitely be returning here and recommending my family to this place, when they need issues with storage.
Kristy the property manager is always pleasant and very helpful.
I had the pleasure of working this remarkable young lady name Cynthia. She understood exactly what I was looking for pertaining to my items I been holding on in my basement. As soon as walked in, her customer service was on point friendly and very knowledgeable. Definitely recommended this location
I had the pleasure of working with Cynthia Cook at Public Storage, and I must say, her customer service exceeded my expectations. From the moment I enquired about renting a storage unit, Cynthia was incredibly helpful and attentive. She patiently walked me through the different options available and helped me find the perfect unit to suit my needs.
What stood out the most was Cynthia's knowledge and professionalism. She made the entire process seamless and stress-free. Her friendly demeanor and willingness to go the extra mile truly made a difference. I highly recommend Cynthia and Public Storage to anyone in need of storage solutions.
Called with questions and was very pleased with the information provided and the professionalism I was greeted with. Cynthia went above and beyond. Will definitely be doing business here.
Very good customer service!!!! Cynthia is very sweet and very helpful.
Kristy the manger here has great customer service.
I came in today looking for storage and Kristy the property manager provided me great customer service. Not only did she get me a great price she got me in and out real quick.
I was at my unit yesterday and I broke a picture and Kristy was wonderful she cleaned it all up for me. Great customer service.
I got the best customer service today by the property manager Kristy. She was a true blessing for me.
Christie has great customer service
I store at this property and I just met Kristy the property manager and she was so nice and professional. She also keeps the property nice and clean.
I had a great experience here today. The property manager Kristy was great.
Today I was at my unit and Kristy walked by and stopped to ask me was everything good and did I need anything. I thought that was real nice of her.
I came in today looking for moving supplies and Kristy was so helpful and got me everything I need. Great customer service.
Came in yesterday to get moving supplies and Kristy was great. I got everything I needed and great prices.
I had a great experience with this location. Leanna helped me and was very patient with me and all of my questions. customer service 10/10
Leann, was a huge help and very patient in helping us. She was very knowledgeable and helped us get the best unit for our money.
Leanna was such a big help, she answered any questions i had! She deserves a raise!
Leanne, was very helpful in helping me figure out my account, She was very pleasant to speak with
Leanna is awesome!! I need to store some furniture and She was so sweet and helpful. The place was clean super the price was great!! Would definitely recommend!!
Loved the service here. Leanna was the best, always available for any and all questions I needed answered. Highly recommend!!
Great deals at this location and Leanna provided excellent customer service !
Leanna was very helpful today showing me around the facility. I was looking for a bigger unit and I think I'm sold. Very sweet girls and clean . Win win.
I had the pleasure of dealing with leanna . She is very knowledgeable and has imbecile customer service.
Great deal on my storage unit. Leanna was very informative and courteous. Highly recommend Public Storage!
The customer service at this location is excellent. Ashlyn, was very skilled in helping me evaluate my needs. Even after it was clear climate control was what I needed she helped me find and register for a unit at a different location!
Ashlyn has amazing customer service skills! She answered all of my questions about renting a new space and made me feel confident that this is a safe place to store my items. Thank you Ashlyn for being so helpful!
Good customer service property secure and clean.
Nice and clean Good customer service.
Great customer service nice and clean locación.
Excellent customer service clean property .
Great Custumer service perfect location the place is nice and clean.
Nice and clean good customer service.
Ryan was very polite and friendly. He was able to help me and my mom get another storage. He made the transition nice and smooth.
Amanda is an awesome amazing employee. She always greet with a smile and very helpful and dependable. If there’s any issues or problems call on her.
Amanda is the property manager who assisted us with our unit rental. She is incredibly helpful, patient and knowledgeable. She went out of her way to make sure that we were satisfied and that we clearly understood the rental terms. She is a great representative for Public Storage. We will certainly recommend this facility.
Amanda has been there a long time and has been incredibly helpful through the years. I've used this place many time throughout the years and have always had great service.
Good deal. Two areas, two floors.
Had an issue with my account and got the best customer service from Brian at this location, he did not stop until my problem was resolved, even though he didn’t cause the problem, he took the initiative to resolve it and that’s what I call excellent customer service!!!Way to go Brian, thanks again!!
Tyrone was GREAT! Very helpful and curtious!!
Great experience with Amanda helping us situate are unit
Easy sign up friendly staff.... if they had more hand carts I would give 5 stars 🌟
Connor was awesome!! He treated me well. As long as he works there I will come back. Thanks Connor.
Just moved not long ago and I needed to find an extra storage close to home. Came to public storage and was helped by Connor. He set me up with a unit I needed. Great place for stoage and convenient location, worth checking it out. I was in and out quickly.
Thank s Conner.