Public Storage Self-Storage Units at 8355 Telegraph Road, Odenton, MD
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 54/moSmall 5'x5'
$ 54/mo $72Best Price Label
5'x10'Online only price$ 71/moSmall 5'x10'
$ 71/mo $94Best Price Label
7.5'x10'Online only price$ 94/moMedium 7.5'x10'
$ 94/mo $125Best Price Label
10'x15'Online only price$ 108/moLarge 10'x15'
$ 108/mo $144Best Price Label
10'x10'Online only price$ 122/moMedium 10'x10'
$ 122/mo $163Best Price Label
10'x10'Online only price$ 143/moMedium 10'x10'
$ 143/mo $190Best Price Label
- Inside unit
- 1st Floor
10'x15'Online only price$ 181/moLarge 10'x15'
$ 181/mo $241Best Price Label
- Inside unit
- 1st Floor
10'x20'Online only price$ 263/moLarge 10'x20'
$ 263/mo $350Best Price Label
- Inside unit
- 1st Floor
10'x20'Online only price$ 297/moLarge 10'x20'
$ 297/mo $395Best Price Label2 units left!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Odenton
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Odenton Storage Units Available on Telegraph Road in Academy Junction
Odenton self storage can be rented at this Public Storage location on the Telegraph Road exit of Patuxent Freeway. We provide the community with over 540 storage units in a variety of sizes and configurations, giving customers unparalleled choice when they store their belongings with us.
We're conveniently located only a short trip on I-97 from Baltimore/Washington International Airport, giving commuters an easy place to store documents, extra clothes, and more. Try the 5x10 storage unit if you have a smaller haul like that. Nearby Bowie State University students will find the 5x10 storage unit is a great way to store anything they don't have room for in their dorm or campus apartment.
Try the 10x10 storage unit if you are between residences or have sporting goods to store like bicycles, fishing gear, or hiking equipment. We're not far from Patuxent Research Refuge and Midland Park. We also provide packing supplies like boxes and bubble wrap to make any move a tad simpler.
Our large 10x15 storage unit is big enough to fit the equivalent of a two to three-bedroom house if needed. And if you need to move bulky, oversized items like couches, beds, dressers, or bookshelves, try our outdoor storage units with drive-up access. Just park your car, truck, or van in front of your ground-level storage unit and load or unload your belongings without having to climb up a staircase with your heavy items in tow.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 221)
When i took possesion i declined insurance. To my surprise almost two years later I have been billed monthly for that very same insurance that was declined. Check you bills! Chat customer service is terrible, call center did all right. Insurance company played stupid. For two years of being billed $15 monthly i was offered $50 and a sorry we failed to decline the insurance. That is fraud.
Closed my unit yesterday; rented with them for many years. Never had an issue, they were always nice. Yesterday, though the front desk person was rude and stated my son left a mess in the unit that she had to clean up. Said he left it wide open, but fortunately he sent me pics of how he left it as well as the location of the key so i knew she wasn't telling the truth. It was clean, swept with 2 bins of donation items going to Goodwill. Unfortunately i dont know how to add the photo here to show how he left the space. Glad to finally be rid of it but didn't appreciate her lying to me.
Loved the service here. Leanna was the best, always available for any and all questions I needed answered. Highly recommend!!
Leanna is awesome!! I need to store some furniture and She was so sweet and helpful. The place was clean super the price was great!! Would definitely recommend!!
Great deals at this location and Leanna provided excellent customer service !
I had the pleasure of dealing with leanna . She is very knowledgeable and has imbecile customer service.
Leanna was very helpful today showing me around the facility. I was looking for a bigger unit and I think I'm sold. Very sweet girls and clean . Win win.
All of the furniture I stored in my unit got water damage and started growing mold to the point most of it was unsalvageable after just a couple of months. I started a claim because I had gotten insurance on it, I keep getting told by public storage that a manager would get in contact with me so that I wouldn't have to pay for rent while the claim was ongoing. No one ever reached out to me for 2 weeks, until they called to tell me that I was being charged late fees. I told the customer service employee that I was told I would not have to pay and that a manager was supposed to contact me and did not. She said she would have them call me but again they never did. I've been unable to access my unit for the past 4 weeks due to this issue, so I can't take photos of my items for the insurance claim. I ended up paying the due balance so I could at least get that done and hopefully be reimbursed later, the site told me that a manager would have to contact me in 24 hours in order to restore access. That was almost a week ago but yet again I've received no call from anyone and have wasted trips from Baltimore to annapolis just to have no one in the office or answering calls when their hours say they should be open.
Great deal on my storage unit. Leanna was very informative and courteous. Highly recommend Public Storage!
Unable to access my unit for 3 days due to unannounced renovations which pushed me into another month of rent. Customer service said that the property manager was off duty due to renovations so there was nothing they could do but submit a credit request which wasn’t approved. The property manager called me days later only to pass the blame to the regional manager who offered the solution of letting my rent run late and they would let me in for my stuff but couldn’t get the arrangement in writing. Overall, don’t trust your belongings here, poorly kept and never anyone on site to help with issues.
BLUF: Whatever deal they're offering, its only good for a few months. I hate to leave a poor review. My husband and I got a great $69/mo deal starting in March 2023 while we were moving around on orders. They upped the rent to $96 in June with no notice and still have the $69/mo deal available to new customers. local store and corporate were unwilling to continue any sort of discounted rate (even matching the % increase in general rent). Fills icky knowing we chose them for a deal, yet we're just apart of their income scheme. Look elsewhere. P.s. I left a voicemail in July about strong smells of urine on the second floor. No response still.
Don’t waste your time. They’ll let you “reserve” a unit & call you several times to confirm the floor, date, and price of your unit up until the day of move-in; they then will tell you they DID NOT reserve your unit or your price unless you paid in full before coming into the facility. (Which was never disclosed). So expect to pay the highest price in the area & have to move all of your things to the highest floor with a tiny door, for hundreds of dollars a month. Even though they make you reserve a time to come in “to make sure someone is working” The employees are RUDE and do not do anything to hold up “reservations” they make online. They make it clear “reservations” do not matter, it’s just who comes in with money first to take your unit. Do not waste your time, instead, go to Self Storage Plus in Odenton, they are NICE, HONEST, and FAST. If you reserve a unit, it’s yours. If you see that (cheap) price, it’s true!! Don’t waste your time or have to deal with these people like I had to.
Ashlyn has amazing customer service skills! She answered all of my questions about renting a new space and made me feel confident that this is a safe place to store my items. Thank you Ashlyn for being so helpful!
The customer service at this location is excellent. Ashlyn, was very skilled in helping me evaluate my needs. Even after it was clear climate control was what I needed she helped me find and register for a unit at a different location!
Good customer service property secure and clean.
Nice and clean Good customer service.
Excellent customer service clean property .
Great customer service nice and clean locación.
Nice and clean good customer service.
Great Custumer service perfect location the place is nice and clean.
Ryan was very polite and friendly. He was able to help me and my mom get another storage. He made the transition nice and smooth.
Amanda is an awesome amazing employee. She always greet with a smile and very helpful and dependable. If there’s any issues or problems call on her.
Amanda is the property manager who assisted us with our unit rental. She is incredibly helpful, patient and knowledgeable. She went out of her way to make sure that we were satisfied and that we clearly understood the rental terms. She is a great representative for Public Storage. We will certainly recommend this facility.
I came to unload my Uhaul truck, got here this morning at 6:15am. Had to enter my code 3 different times to get the gate to open. The signs on the gate entry keypad are very misleading about what steps to take when entering your code. So anyways I finally get through the gate into the lot, park my truck, get up to the door to gain access to the building so I can unload my truck and the keypad keeps telling me my code will not access this building. They do not open until 9:30am so I have no way to speak to anybody until then. I've called all the customer service numbers and can't get anyone on the phone. So because I'm being set back 4 hours this morning I'm now going to have to pay Uhaul for an extra day for my truck I rented. This is absolutely rediculous. I'm honestly debating on demanding a full refund for this unit and going somewhere else.
Amanda has been there a long time and has been incredibly helpful through the years. I've used this place many time throughout the years and have always had great service.
Good deal. Two areas, two floors.
Had an issue with my account and got the best customer service from Brian at this location, he did not stop until my problem was resolved, even though he didn’t cause the problem, he took the initiative to resolve it and that’s what I call excellent customer service!!!Way to go Brian, thanks again!!
Tyrone was GREAT! Very helpful and curtious!!
Great experience with Amanda helping us situate are unit
Easy sign up friendly staff.... if they had more hand carts I would give 5 stars 🌟
Very confusing layout, other than that, really nothing else to note.
Connor was awesome!! He treated me well. As long as he works there I will come back. Thanks Connor.
Just moved not long ago and I needed to find an extra storage close to home. Came to public storage and was helped by Connor. He set me up with a unit I needed. Great place for stoage and convenient location, worth checking it out. I was in and out quickly. Thank s Conner.
I wish I could write a positive review of this place but unfortunately I cannot. We are a military family that has very little control over when the military can pick up household goods for PCSing. Even though we are only using our unit for 4 days we are still required to pay for the full month at $455. I find it ridiculous that there are not leeway with certain situations, especially when it is largely out of the customers control. For what it is work I cannot and will not recommend this facility to ANY military personally and want to warn others of this outrageous policy. My experience was mostly positive, but this had left a bad taste in my mouth. Be ware before you decide to rent a unit with this GREEDY corporation!!!
This public storage has great customer service. Naomi & Amanda were amazing! Service 10/10 I pass almost 2 other public storages to come here because the customer service is just that good! recommending to all my friends
Location is really nice and spacious. Connor was super helpful. Definitely recommend
What can I say, Connor had exceptional customer service and the building along with the area was incredibly clean! he answered all of my questions thoroughly and without any hesitation. 10/10
I am always very wary of putting my things in public storage. But that’s why I chose this facility. Connor was able to help me through the whole process and knowing he does daily lock checks and gate checks made me feel comfortable with trusting them with my belongings. Connor was exceptional with his customer service and the facility is well kept and the units are clean!!! Absolutely worth 5 stars!
Conner was great! He answered all my questions, it went quick and the property is clean!!!
Wilma was so helpful very attentive and help with problem solving and payment management...
Not to expensive ,temp controled
I can appreciate a business that prioritizes their customers concerns and actually does something about them. For that reason they earned my respect and that alone was enough to be 5 stars in my opinion. Other than that the facility is clean and well kept. They have carts at both entrances to help with moving items to your unit which is nice.
I came in looking for moving supplies and Kris the property manager was so helpful and helped me get everything I needed for my move and took it to my car.
If you are looking for a place to store look no further. Kris the property manager is great and always keeps the property clean.
Kris the property manager here is absolutely great. She is always helpful and provides great customer service.
I came jn today to make my mom's payment and Kris provided great customer service and gave me other ways to make my mom's payment other than having to come to the store.
I came in looking for a storage unit and Kris took me to see several units and gave me great suggestions to make my move an easier one.
I’ve been with public storage for years the service, patient and time the manager Kris spent with me and my mom to make sure things went smoothly was outstanding and excellent If your looking for and great place to store your most valuable processions and a wonderful manager to help Kris is your lady and Telegraph Rd location is your spot Kris turned my whole day around being kind, understanding and wonderful Thank you again
I came in today looking for a storage unit and Kris the property manager was great. She was so pactient and helpful. She answered all my questions and showed me several units. Thanks Kris
Kris was very professional and I got service with a smile. Storage in Odenton Maryland( 26835).
Inpecable experience today!!!!
Excellent customer service by Kris the manager here and very nice and quite place for car storage.I love the location and will recommend this to everyone.
Kris helped me out today getting a unit after a confusing phone call yesterday. Made it simple and easy, plus we had some good laughs! Not too expensive either (:
I have used this location for many, many years. Kris, the manager, is very helpful, kind, knowledgeable, and accommodating. I very much appreciate her customer service and Public Storage.
Clean, quiet, and the personnel (Kristina) working are always courtious to everyone there
My wife and I visited this Public Storage location to rent a medium size unit. Kris, the manager, was extremely helpful and answered all our questions. She was very friendly and easy to work with. She gets a "10" from the two of us. Well done! PS...Hope your eye gets better soon
Kris and Ashley are awesome. Called and spoke to both of them at different times. Great customer service. Highly recommend.
Kris was fantastic. Great customer service. Knowledgeable and very friendly. Strongly recommend.
Excellent customer service from Kris and Brittany
I had made an online reservation for the 1st month dollar promo but when I got there the space wasn't available because I didn't pay to lock the space as I was advised. Chris at the Odenton location was very very helpful. She worked with me and got me a deal. Even though I paid more the customer service was excellent. I left happy and satisfied. Keep up the good work.
Very responsive and helpful service from Kris! With plenty of options in the Ft Meade, MD area, I felt very satisfied with my decision to use this location. Exceptional customer service.
I have been looking for a new storage place while prepping to move and buy a new home. I talked with Kris, who was very helpful and upfront with any costs and expenses I would see, and was very patient with any other questions I had about the area as well. The lobby was well kept and tidy, whoch I hope reflects well in the storage units. I will definitely be considering this place in the future.
They are priced to high for not being climate controlled and we were lied to over the phone about unit being climate controlled when whole place is not. And on top of it if you are going into office they only allow one person and will not allow you to being kids in with you. Thank goodness my spouse was with me because no way i could leave my littles in truck
Great, clean location. Kris and Dave were amazing and made the rental process easy. Customer service here is top notch!
Got an appointment the same day! Kris was very thorough and answered all our questions and concerns.
First time renting a storage room, Kris was very helpful and patient answering our questions and helping us to decide on what we needed. Kris gave us a tour of the building and explained all of the details of getting in and out and how everything worked.
Kris was awesome and very helpful. She helped me maximize the correct storage I needed for the right price.
Kris helped me out when I was getting my first storage unit! She explained the process so clearly and I felt like I was taken care of personally. It didn't feel like I was renting from a stranger. Thank you, Kris!!
Awesome service from my visit. Kris took care of my reasoning for visiting public storage. She went out of her way to make sure my needs and wants were met. She answered all of my questions to the best of her knowledge. Would recommend coming to this location.
Kris was great. Very knowledgeable. Helped with all my questions and concerns. Great customer service experience. Well definitely refer this location in the future..
Kris was great. Help me through the process.
Very good experience in renting from Public Storage. I had a lot of questions and was relieved that everyone was very helpful. Kris and Britney were able to sort everything out and I feel good about getting what I needed.
Mac was a great help when I rented a shed last week. Thank you for your help!
Nice well lit , clean customer service was awesome.
Mac was a great he went the extra mile for me today and answered all my questions with gusto. Good job Mac and keep up the hard work!!!
The manager there, her name is Chris. Let me say I will be filing a formal complaint as her. I found her totally unprofessional on the phone and in person at the storage facility. Honesty, she should be FIRED!!!
I only visited the Dollar Tree here. It was fine to shop here while I was in Maryland.
Thank you Abby. You were very patient and helpful
Great customer service. Ami was fantastic. The entire process went quickly and smoothly. Highly recommend Public Storage Odenton.
Customers beware!!! Public Storage will increase the rate on you without notice. I moved in Dec 2018. My rent went from $161.00 and increased to $199.00 in April 2019. That's less than 6 months. I asked about notification and they claimed an email was sent. However, I went through all my emails from them, and there was no email. The lease I signed states $161.00 a month.How do you increase my rent without notification and without me signing a new agreemment for the new amount. I plan on moving my things out ASAP. Never again! Please stay clear. The rate you start off with won't be the amount you stay with. They evaluate your storage rate within 6 months, then yearly to increase the amount. SMH..
made appointment with ami. KRIS help me. answered all my questions. did a GREAT job. highly recommend public storage. highly recommend KRIS.
Not happy with the customer service received at this facility. Ami was super nice at first, but after receiving my initial start up payment her customer service went downhill rapidly! Consumers beware!!! If you are spending your hard earned dollars with a company, appreciation is not optional. Unfortunately, I am stuck with this facility as the move-in had already taken place before I was able to see such negativity from management. Not only do they not uphold the advertised online pricing, but depending on which day you call and whoever answers the phone, they will give you inconsistent process and procedures that don't match up to the company's rules... this was another surprise that we ran into! What is the use of calling ahead to make sure you are prepared, if the info given to you is incorrect.
Good customer service, went in and got helped with all my questions by Katie. Recommend for the area.
Katie was fabulous today. She made moving less stressful. It was a pleasure working with her at Odenton Public Storage.
The storage unit is close to home which is great. But I have had the unit for just over a year and this is the second time I’ve received notice that my rent is increasing. Edited as Ami contacted me to try to work out a solution which I truly appreciated.
Cathy is really helpful
Katie was fantastic! She was polite, courteous and knowledgeable. She explained everything in clear details and was very pleasant to work with.
Katie has Exceptional customer skills she was very patient and understanding. Thank you katie.
Katie has wonderful customer service she stoped everything she was doing to help me. I would recommend this public storage.
Katie Glover is the best! Very sweet, professional and very willing to help. Moving is always a stressful experience - Katie goes the extra mile to make the moving/storage experience as pain-free as possible. Thank you, Katie!! :)
I do want to say that Katie Glover is an extremely large asset to the company. Very professional, respectful and understanding to the renter's needs. I can not thank her enough.
Thank you Katie for your help! Been going stir crazy with moving, and looking for decent storage. Def. helped take some of the headaches!!! Much appreciated!!!
Today I came in to rent with Ashley. She was absolutely wonderful, and professional. Made the process so easy.
The location is close to my home and the price was great for the unit I have. The sales rep Katie was very helpful and considerate.
Katie was Awesome and helped me get setup, great place to store my stuff while I was moving
Ami provided me with great customer service today and because of it I would definitely recommend this facility to my friends and family.
Ami is super nice and very helpful. I called to rent a unit the day of at about 11am and she had me moved in by 3. If you’re moving in the summer time it is a little warm in the unit and the carts are few and far between but you can make due!
I came today looking for a unit a and was greeted by Ben who was very helpful he showed me several units and gave me good ideas on how to protect my items. The property was very clean. Ben thanks for the great customer service.
Well first of I came i and was welcomed by thee most beautiful woman employee (Candace)with whom seemed to b great attention and customer service as she was very attentive to my concerns bout the storage place rules and regulations, not to mention wat they can offer us as customers. Very happy to have rented from here and wud refer anyone and everyone to come get a unit while they are available. They are nice.
Candace and Lindsey always provide great customer service and really take pride in keeping the property very clean. Thank you Candace and Lindsey.
I make my payments at this public Storage and when I come I am always greeted by Candace and she always provides me great customer service.
Lindsey and Candace were very helpful! They got me a decent sized storage space for an amazing price!!
Candace and Lindsey are the two most helpful people in the storage business. They always have a smile on their face, and are willing to accommodate their customers needs.
They have a unit to fit any need. Reasonably priced
Great price and amazing customer service. Candace was very helpful and had such great courtesy and character. definitely store your things here they’ll take care of you!
I was doing a moving job at this location and I was satisfied with how clean the area was around the unit and the facility, Lindsey was a great help in showing me the location of the unit I was moving
My experience was amazing! Lindsey with the pretty eyes was so helpful. I’d definitely recommend others to you guys!!
Lyndsey was awesome to work with. Been a great experience sof ar.
Yani and Lindsey were very professional, and treated me with great courtesy.
Yanii&Lindsey treated me as if we have known each other for years . They deserve 10 plus ratings.
The reson why I give it a 1 star is because the price online say one thing but when you go in you are forced to get insurance and a lock for the storage unit that way over price. However Linsey the girl that the desk was extremely nice , polite and professional. I wouldn't have gotten the storage unit in this location that's a little way from my house if I known I would have gotten the same deal as one closer to my house. I think this is false advertising and someone needs to look into this.
Yanii was so nice and helpful. The storage unit price was very reasonable for size.
Yanii and Lindsey are awesome! They were very professional and always offered a smile.
So sorry its taken so long to write this review, but it is still so very well deserved. I tend to be pretty leery of storage facilities and their "$1 sale" prices. However, this Public Storage location provided exactly what they advertised - a clean unit, secure access and regular maintenance on their units. The one thing they couldn't fully advertise was their helpful staff. I came into Public Storage after visiting three other storage spots in the area and after speaking with my saleswoman, Shontise, I was sold! Although this was not her regular location (she mentioned she was visiting from the Baltimore area to fill in for a colleague) and was operating the office on her own that day, Shontise was extremely helpful and attentive in ensuring that my unit met all of my needs. I was so pleased with her service that I returned home and convinced my husband to come to PS to sign up for an additional unit! He was equally pleased with this PS store (as a military family, we've rented with others across the country) and we've recommended it to our friends and neighbors. Thanks so much for your warm staff welcoming us to Maryland.
Lindsey and yanii were very sweet when I came in to pay my bill.
The unit I got is perfect in size and distance from where I live. Lindsey and Yanii were very helpful in answering any questions that I had about the unit.
Went in to purchase boxes for packing. Lindsey was very professional, friendly and helpful in my selection. Would recommend to others.
Melinda was really helpful with giving me prices on storage today, I will be back when I'm ready to get one.
Can you change your unit size to a bigger unit
I had a problem with my unit today and everything was taken care of by Brandon & Melinda. They are thoughtful and professional at all times. This is customer service at it's best and this is why I still use public storage
Brandon. Much help and easy to work with. Great location.
Brandon has been a superb attendant who give a personal attention with my storage area rental.
I rented a unit on the 10th of June. Nancy made this move go very smoothly, she was very nice and helpful. I met and chatted with her husband Scott too, he was also very helpful. I would highly recommend this location for your storage needs.
Absolutely awesome manager Brandon at public storage Odenton helped my family with our every need. Never had any issues and very well spoken.
Very nice and helpful service. Brandon is especially good.
Came in and was immediately greeted with a smile! Felt relieved right away. Reserved a storage bin and thanks to Nancy I feel my belongings will be stored wirh care and my mind is at ease. Thanks for all your help today. It's appreciated. I'm a happy woman.
Excellent service! Nancy was great and very knowledgeable.
Awesome teamwork Brandon & Alexis! That's why I keep coming back. Thank you guys. Class 'A' Service!! :)
Nancy provided wonderful customer service over and above what is normally expected.
Nancy was terrific!!
Very pleasant experience obtaining a unit and storage materials. I was helped by Erin, who works at the Odenton facility, who was very helpful and knowledgeable.
Nancy was wonderful.
I have always had bad experiences with storage facilities however Brandon at Public Storage in Odenton has changed my insight. He is very conscientious of the customer storage bins as if he was protecting his own items. I would recommend anyone to store items at Odenton Public Storage because Brandon manages this site very well!
Store manager of this property Brandon takes pride in his property he makes sure everyone leaves store with a smile and makes sure the property is clean for all customers.
Awesome customer service. The staff and management was helpful and provide excellent security for our personal items.
Brandon is awesome!!!👍
Brandon is very helpful and the wait time was short. He goes over everything and makes sure you understand the services provided
They are very helpful and fast Mr. Brandon and Mr. Ben are very Knowledgeable and honest I would suggest everyone to come here. quick easy and convenient storage units. Thank yall again!
The customer service at this location is fantastic!! Brandon is very personal and has been a great help to me . i have rented here for a while now, and he always greets me with a smile. Today he has help out so much, and this has not been the first time.
The staff gave us personalized care and answered all of our questions and made sure we were getting the best unit for what we needed.
I was at my unit today and Lashana walked by and asked me was everything good and how was the unit working for me and I thought it was very nice of her.
I came in today to make my payment and Lashana was very helpful even letting me know that I can go to any public storage to make my payment which I did not know. Thanks for the great customer service.
Absolutely awesome customer service. I was in a pretty hug bind due to living out of state. Brandon and the rest were a great help to make things operate a smooth as possible. Incredible customer service.
I came into here and Lashana gave me GREAT service
Michelle was very helpful with a dispute I had, Michelle was very professional when I encountered her walking into the office. It hard to find good people who want to work she is a keeper.
Fantastic customer service and Brandon is very helpful. Really took took the time to provide a tour of the facility and talk us through the policies.
Michelle provided great service, she was friendly and helpful on top of everything the storage area was neat inside and out ! :)
I have moved alot in my 10 years in the military, and the help I got from Brandon was wonderful. Some of the best customer service I have ever had. Keep it up!
I went in to check out prices for boxes and packing supplies. I was really happy with Brandon's help. I wasn't really sure about sizes and what was needed. He helped a lot figuring those thing out. Overall love the location and the employees are very helpful.
Michelle was very knowledgeable about the units available. She provided excellent customer services and was friendly.
Kristy was very helpful and knowledgable with the service she provided so I could pay my bills!!!!
I love it when service can get you in and get you straight out...they asked me what type and how many items am i storing so that I can get the correct size unit to pay for. All the paperwork was clear and precise and the payments were reasonable along with the insurance.
Brandon is very friendly and helpful. The facility has great rates and is in a great location near Fort Meade. They had exactly what I needed for my move.
Made a reservation for a 10 x 10 ft. storage unit online. Was given the $1 first month rate with the $25 set up fee. Even had the confirmation at this price. When I got there, they still charged me the "winter rate" ......half off. Along with the set up fee and insurance, it cost me about $125!! They wouldn't honor the $1 first month. Brandon was extremely helpful trying to honor what was confirmed for me. He even called the corporate office. They wouldn't budge. Brandon was extremely helpful with everything else. Because Public Storage confirmed my first month at $1 (with the $25 set up fee) then didn't honor it when I arrived, I don't think I would ever use Public Storage again. Any company that offers $1 first month, confirms it, I print it out, then they don't honor it when I arrive, won't be getting any future business.
I went to the Odenton, MD Public Storage to inquire about some boxes I will need to purchase to store some items in my home. The personnel there, Brandon, was very knowledgeable and helpful in my needs. I am still looking around on pricing, but I think this is my best bet so far! Even if I am able to locate a cheaper price...it may be worth the extra money just because of the customer service I received. I have never had such a good experience as I did today at this Public Storage thanks all in part to Brandon!
Upkeep isn't the best walls are dented, some lights are out and if you can find a cart to use to move your stuff, chances are its in disrepair. There seem to be only 2 carts for the entire facility. A bit expensive for what you get...
I went in to buy boxes and was helped by Brandon. He very helpful and knowledgeable and helped me find everything I needed. Thanks again.
Brandon was very helpful and super professional with all of my moving questions!!!
Joe was great! I don't know how long he plans on working for this company but he went beyond for me helping me put together & tape a box I purchased because of my disability.
Joe was great! Came in today and got me a discount on my boxes!
Many Thanks to Joe at the Public Storage on Telegraph Road. He was super helpful during my Move-Out day. He made himself available if there was anything I needed. Joe is an asset to the Public Storage company.
Awesome experience! Joe and Adam were great. They were very courteous and knowledgeable. Thank you for such great customer service!
The gentleman here are wonderful!! He opens my unit right away!! The pricing is the best in the area!! Great customer service!
Randy had great customer service skills!!!
Great service. Called on 5/22/15 at 2:00pm and staff were able to answer all my questions.
bought a storage pack ... kiera was nice and the process was fast
Kiera was very professional and she understands her job and supplied me with all the assistance I could ever need. My experience has been great due to her. I want to say thanks and please hire more people with her personality and work ethic. I feel like she is a great access to the company. Thanks Beverly
Kiera was extremely helpful, professional and friendly.
Great customer service. Friendly staff. Great location. Brittani was a huge help. Thanks Brittani!
Awesome Service. Thanks Kiera!
Rick did a wonderful job with helping me to secure my new storage space. Very customer friendly.
Called inquiring about a unit, spoke with Kiera... She was very informative... Told me about the whole moving/paperwork process. Definitely plan on making a reservation at this property.
You can't beat the price in this area! The reservation process was quick and Rick was great to work with. He called and introduced himself after the online reservation and provided excellent customer service upon arrival to the facility. He even swept out the unit that had a few leaves that blew under the door! It's rare here to find someone that goes out of their way to make an experience more pleasurable! Thanks Rick!
Rick was happy to answer all our questions and got us into our unit in no time. The facility is in great shape and had a ground floor space right near a door. Thanks Rick and Public Storage!
My rent was increased without notice. It was claimed a notice was sent by mail; however, since Public Storage contacts me by email for every other matter, why not also send the e-notice so I would receive it. I spoke with the location that referred me to corporate customer service who then referred me to the district manager. I called the district manager several times and he did not even provide the courtesy of a response. I plan to end my rental soon, and will not rent at Public Storage again. This is the second time they increased rent without proper notice.
Great service. Rick made it quick and easy!! Even before they officially opened.
Great... Easy to get a unit clean and safe
Great customer service by Rick
Service with a smile, thanks Chelsea!
Chelsea was great to work with
Chelsea was very friendly and helpful
Michelle, Chelsea,and Rick was very helpful and quick in helping us with our storage needs.
Michelle is a great manager does a great job.
Rick provided excellent customer service to me today at Public Storage.
rick was a great help I would recommend this storage unit to friends.
Wonderful customer service! Thank you Chelsea and Morgan!
The lot is well maintained and Rick was more than able to answer all my questions and concerns. This place does a great job at upholding the standards you would expect from any quality storage facility. I would recommend it to anyone in need of more space.
Rick was a great help
Chelsea went above and beyond to help me. She has great customer service.
Angel was wonderful.
I've had to use storage units for the last 20+ years while my husband was active duty and I've used two different Public Storages in this area. This PS is by far the best of the two. The staff was super friendly and helpful. The storage area was clean (yeah, there's a funky smell but that's what you get with a storage unit that is not climate controlled) and well maintained. I never noticed any trash or old furniture dumped outside of the trash bins. I did notice that on several of my trips to either put more stuff in or to retrieve items, that one of the office staff was sweeping up the hallways. Based on my previous experience with storage units throughout the country and the other PS I used in the area, I would definitely recommend this one to anyone that needs to rent storage.
Wonderful! Love Rhonda, she's the best! Would definitely recommend!!
She was very helpful with all of my needs.
Quick and professional
I love this place, Angel is the best. She very professional.
We were up here on a house hunting trip and needed to secure a storage sight while we were up here looking. The staff was very nice and pleasant to us. I will most definitely recommend them to others
Angel, the service agent, helped me get the right size unit for my needs. She was knowledgeable and extremely pleasant. She made the experience very easy. If all the staff are as good as she is then I am looking forward to being a customer for a long time to come.
My experience was great, the agent helping me today was polite, respectful , and attentive. She made the process as painless as possible. I recommend this place for those people looking in this area. I also recommend asking for Chelsea for great customer service.