Public Storage Self-Storage Units at 8355 Telegraph Road, Odenton, MD

I had the pleasure of working with Cynthia at Public Storage in Odenton, and I can't say enough good things about my experience. From the moment I walked in, Cynthia greeted me warmly and was incredibly helpful throughout the entire process. Her knowledge of the storage units and options available made choosing the right unit a breeze. Not only was Cynthia professional and efficient, but she went above and beyond to ensure I understood all the details of my rental agreement and answered all my questions patiently. Her customer service skills are top-notch, and it's clear she genuinely cares about making sure customers have a positive experience. The facility itself is clean, well-maintained, and secure, which is exactly what I was looking for. Thanks to cynthia, what could have been a stressful experience turned out to be smooth and hassle-free. I highly recommend Public Storage in Odenton, especially if you're lucky enough to have cynthia assist you!

I stopped at this store today looking for storage and Kristy provide great customer service.

I had the pleasure of speaking to this young lady named Cynthia, her professional customer service made it extremely easy working with her and asking every question was always greeted with a smile and spot on answers to my problems, will definitely be returning here and recommending my family to this place, when they need issues with storage.

Kristy the property manager is always pleasant and very helpful.

I had the pleasure of working this remarkable young lady name Cynthia. She understood exactly what I was looking for pertaining to my items I been holding on in my basement. As soon as walked in, her customer service was on point friendly and very knowledgeable. Definitely recommended this location

I had the pleasure of working with Cynthia Cook at Public Storage, and I must say, her customer service exceeded my expectations. From the moment I enquired about renting a storage unit, Cynthia was incredibly helpful and attentive. She patiently walked me through the different options available and helped me find the perfect unit to suit my needs. What stood out the most was Cynthia's knowledge and professionalism. She made the entire process seamless and stress-free. Her friendly demeanor and willingness to go the extra mile truly made a difference. I highly recommend Cynthia and Public Storage to anyone in need of storage solutions.

Called with questions and was very pleased with the information provided and the professionalism I was greeted with. Cynthia went above and beyond. Will definitely be doing business here.

Very good customer service!!!! Cynthia is very sweet and very helpful.

Kristy the manger here has great customer service.

I came in today looking for storage and Kristy the property manager provided me great customer service. Not only did she get me a great price she got me in and out real quick.

I was at my unit yesterday and I broke a picture and Kristy was wonderful she cleaned it all up for me. Great customer service.

I got the best customer service today by the property manager Kristy. She was a true blessing for me.

Christie has great customer service

I store at this property and I just met Kristy the property manager and she was so nice and professional. She also keeps the property nice and clean.

I had a great experience here today. The property manager Kristy was great.

Today I was at my unit and Kristy walked by and stopped to ask me was everything good and did I need anything. I thought that was real nice of her.

I came in today looking for moving supplies and Kristy was so helpful and got me everything I need. Great customer service.

Came in yesterday to get moving supplies and Kristy was great. I got everything I needed and great prices.

Kristy was great today.

I had a great experience with this location. Leanna helped me and was very patient with me and all of my questions. customer service 10/10

Leann, was a huge help and very patient in helping us. She was very knowledgeable and helped us get the best unit for our money.

Leanna was such a big help, she answered any questions i had! She deserves a raise!

Leanne, was very helpful in helping me figure out my account, She was very pleasant to speak with

When i took possesion i declined insurance. To my surprise almost two years later I have been billed monthly for that very same insurance that was declined. Check you bills! Chat customer service is terrible, call center did all right. Insurance company played stupid. For two years of being billed $15 monthly i was offered $50 and a sorry we failed to decline the insurance. That is fraud.

Closed my unit yesterday; rented with them for many years. Never had an issue, they were always nice. Yesterday, though the front desk person was rude and stated my son left a mess in the unit that she had to clean up. Said he left it wide open, but fortunately he sent me pics of how he left it as well as the location of the key so i knew she wasn't telling the truth. It was clean, swept with 2 bins of donation items going to Goodwill. Unfortunately i dont know how to add the photo here to show how he left the space. Glad to finally be rid of it but didn't appreciate her lying to me.

Leanna is awesome!! I need to store some furniture and She was so sweet and helpful. The place was clean super the price was great!! Would definitely recommend!!

Loved the service here. Leanna was the best, always available for any and all questions I needed answered. Highly recommend!!

Great deals at this location and Leanna provided excellent customer service !

Leanna was very helpful today showing me around the facility. I was looking for a bigger unit and I think I'm sold. Very sweet girls and clean . Win win.

I had the pleasure of dealing with leanna . She is very knowledgeable and has imbecile customer service.

All of the furniture I stored in my unit got water damage and started growing mold to the point most of it was unsalvageable after just a couple of months. I started a claim because I had gotten insurance on it, I keep getting told by public storage that a manager would get in contact with me so that I wouldn't have to pay for rent while the claim was ongoing. No one ever reached out to me for 2 weeks, until they called to tell me that I was being charged late fees. I told the customer service employee that I was told I would not have to pay and that a manager was supposed to contact me and did not. She said she would have them call me but again they never did. I've been unable to access my unit for the past 4 weeks due to this issue, so I can't take photos of my items for the insurance claim. I ended up paying the due balance so I could at least get that done and hopefully be reimbursed later, the site told me that a manager would have to contact me in 24 hours in order to restore access. That was almost a week ago but yet again I've received no call from anyone and have wasted trips from Baltimore to annapolis just to have no one in the office or answering calls when their hours say they should be open.

Great deal on my storage unit. Leanna was very informative and courteous. Highly recommend Public Storage!

Unable to access my unit for 3 days due to unannounced renovations which pushed me into another month of rent. Customer service said that the property manager was off duty due to renovations so there was nothing they could do but submit a credit request which wasn’t approved. The property manager called me days later only to pass the blame to the regional manager who offered the solution of letting my rent run late and they would let me in for my stuff but couldn’t get the arrangement in writing. Overall, don’t trust your belongings here, poorly kept and never anyone on site to help with issues.

BLUF: Whatever deal they're offering, its only good for a few months. I hate to leave a poor review. My husband and I got a great $69/mo deal starting in March 2023 while we were moving around on orders. They upped the rent to $96 in June with no notice and still have the $69/mo deal available to new customers. local store and corporate were unwilling to continue any sort of discounted rate (even matching the % increase in general rent). Fills icky knowing we chose them for a deal, yet we're just apart of their income scheme. Look elsewhere. P.s. I left a voicemail in July about strong smells of urine on the second floor. No response still.

Don’t waste your time. They’ll let you “reserve” a unit & call you several times to confirm the floor, date, and price of your unit up until the day of move-in; they then will tell you they DID NOT reserve your unit or your price unless you paid in full before coming into the facility. (Which was never disclosed). So expect to pay the highest price in the area & have to move all of your things to the highest floor with a tiny door, for hundreds of dollars a month. Even though they make you reserve a time to come in “to make sure someone is working” The employees are RUDE and do not do anything to hold up “reservations” they make online. They make it clear “reservations” do not matter, it’s just who comes in with money first to take your unit. Do not waste your time, instead, go to Self Storage Plus in Odenton, they are NICE, HONEST, and FAST. If you reserve a unit, it’s yours. If you see that (cheap) price, it’s true!! Don’t waste your time or have to deal with these people like I had to.

The customer service at this location is excellent. Ashlyn, was very skilled in helping me evaluate my needs. Even after it was clear climate control was what I needed she helped me find and register for a unit at a different location!

Ashlyn has amazing customer service skills! She answered all of my questions about renting a new space and made me feel confident that this is a safe place to store my items. Thank you Ashlyn for being so helpful!

Good customer service property secure and clean.

Nice and clean Good customer service.

Great customer service nice and clean locación.

Excellent customer service clean property .