Public Storage Self-Storage Units at 8355 Telegraph Road, Odenton, MD

Once I arrive at 9am. Nobody was there to assist me. I called and left voice messages with no answer or returned call. Finally at 10:15 I got ahold of someone. Once I entered the building there were signs that stated “no flat beds they’re all missing” my unit is on the 2nd floor. Ms. Cynthia provided me with 2 dollys which I was very appreciative. A 2 hour job took me 7 hours. Buy more flatbeds or stop renting units.

No moving carts, you will need your own dolly/carts/etc to move your things. Update: i have email, called, left voice message and no return. When i finally get someone on the phone they tell me the moving carts are a privilege and i would have to figure it out

Whenever I stop by to go into my units, Cynthia is so nice and helpful all the time! Public Storage is lucky to have Cynthia working the Odenton location!

Thank you Cynthia for making my experience at public storage so smooth! the facility was clean & well maintained. there were no issues at all i would definitely recommend this location.

Kudos to Property Manager Cynthia she helped me with renting another storage unit with easy. Thank you!

Excellent location..very clean...friendly staff....only issue in summer it is too hot in there during the day ...it is temperature controlled. Highly recommend.

Kristy was great today.

I was at my unit today and Cynthia the property manager walked by and asked me was everything good and I thought that was very nice of her.

Cynthia always has the best customer service.

My elderly mother had rented 3 units here a couple years ago and forgot about them. The ladies that work here were Extremely helpful, kind, and professional. Definitely top notch employees. The facility itself is very clean and easily accessed. I highly recommend this Public Storage in Odenton for anyone needing storage services.

I recently rented a storage unit, and Cynthia made the entire process so smooth and easy. She was incredibly professional, patient, and took the time to answer all of my questions. Her friendly attitude and knowledge made setting up my unit a breeze. I truly appreciate her excellent customer service and highly recommend working with her if you need any assistance!

Great storage place.

I called PS today with a concern about my bill. Cynthia helped to resolve the issue and was kind and thorough with an explanation and assistance. I hung up feeling much better, thank you Cynthia!

I was looking for moving supplies and Kristy the young lady in the office gave me great customer service,

I was at my unit today and Kristy the property manager walked by and asked my was everything good with my unit. I thought that was great customer service.

Came to pay my bill today and Kristy was great and got me in and out quick.

The best storage place, the manager made this process so easy and gave me great directions. I will always use this location aslong as Cynthia is there!!!! I will ensure I tell all my military buddies in the area!

I appreciate you service

Excellent service thanks Amanda

Kristy was awesome helping me today find storage she got me a great price. Also property looks great.

I won 🙌 an auction and Cynthia the Property Manager on site helped me rent that unit. Thanks again Cynthia!

I went to my storage unit early this morning and forgot to close and lock my unit. Cynthia the property manager called me immediately to let me know my unit was open; she secure my unit for me until I got back the property. Thank you Cynthia

I had the pleasure of working with Cynthia at Public Storage in Odenton, and I can't say enough good things about my experience. From the moment I walked in, Cynthia greeted me warmly and was incredibly helpful throughout the entire process. Her knowledge of the storage units and options available made choosing the right unit a breeze. Not only was Cynthia professional and efficient, but she went above and beyond to ensure I understood all the details of my rental agreement and answered all my questions patiently. Her customer service skills are top-notch, and it's clear she genuinely cares about making sure customers have a positive experience. The facility itself is clean, well-maintained, and secure, which is exactly what I was looking for. Thanks to cynthia, what could have been a stressful experience turned out to be smooth and hassle-free. I highly recommend Public Storage in Odenton, especially if you're lucky enough to have cynthia assist you!

I stopped at this store today looking for storage and Kristy provide great customer service.

I had the pleasure of speaking to this young lady named Cynthia, her professional customer service made it extremely easy working with her and asking every question was always greeted with a smile and spot on answers to my problems, will definitely be returning here and recommending my family to this place, when they need issues with storage.

Kristy the property manager is always pleasant and very helpful.

I had the pleasure of working this remarkable young lady name Cynthia. She understood exactly what I was looking for pertaining to my items I been holding on in my basement. As soon as walked in, her customer service was on point friendly and very knowledgeable. Definitely recommended this location

I had the pleasure of working with Cynthia Cook at Public Storage, and I must say, her customer service exceeded my expectations. From the moment I enquired about renting a storage unit, Cynthia was incredibly helpful and attentive. She patiently walked me through the different options available and helped me find the perfect unit to suit my needs. What stood out the most was Cynthia's knowledge and professionalism. She made the entire process seamless and stress-free. Her friendly demeanor and willingness to go the extra mile truly made a difference. I highly recommend Cynthia and Public Storage to anyone in need of storage solutions.

Called with questions and was very pleased with the information provided and the professionalism I was greeted with. Cynthia went above and beyond. Will definitely be doing business here.

Very good customer service!!!! Cynthia is very sweet and very helpful.

Kristy the manger here has great customer service.

I came in today looking for storage and Kristy the property manager provided me great customer service. Not only did she get me a great price she got me in and out real quick.

I was at my unit yesterday and I broke a picture and Kristy was wonderful she cleaned it all up for me. Great customer service.

I got the best customer service today by the property manager Kristy. She was a true blessing for me.

Christie has great customer service

I store at this property and I just met Kristy the property manager and she was so nice and professional. She also keeps the property nice and clean.

I had a great experience here today. The property manager Kristy was great.

Today I was at my unit and Kristy walked by and stopped to ask me was everything good and did I need anything. I thought that was real nice of her.

I came in today looking for moving supplies and Kristy was so helpful and got me everything I need. Great customer service.

Came in yesterday to get moving supplies and Kristy was great. I got everything I needed and great prices.

Kristy was great today.

I had a great experience with this location. Leanna helped me and was very patient with me and all of my questions. customer service 10/10

Leann, was a huge help and very patient in helping us. She was very knowledgeable and helped us get the best unit for our money.

Leanna was such a big help, she answered any questions i had! She deserves a raise!

Leanne, was very helpful in helping me figure out my account, She was very pleasant to speak with

When i took possesion i declined insurance. To my surprise almost two years later I have been billed monthly for that very same insurance that was declined. Check you bills! Chat customer service is terrible, call center did all right. Insurance company played stupid. For two years of being billed $15 monthly i was offered $50 and a sorry we failed to decline the insurance. That is fraud.

Closed my unit yesterday; rented with them for many years. Never had an issue, they were always nice. Yesterday, though the front desk person was rude and stated my son left a mess in the unit that she had to clean up. Said he left it wide open, but fortunately he sent me pics of how he left it as well as the location of the key so i knew she wasn't telling the truth. It was clean, swept with 2 bins of donation items going to Goodwill. Unfortunately i dont know how to add the photo here to show how he left the space. Glad to finally be rid of it but didn't appreciate her lying to me.

Leanna is awesome!! I need to store some furniture and She was so sweet and helpful. The place was clean super the price was great!! Would definitely recommend!!

Loved the service here. Leanna was the best, always available for any and all questions I needed answered. Highly recommend!!

Great deals at this location and Leanna provided excellent customer service !

Leanna was very helpful today showing me around the facility. I was looking for a bigger unit and I think I'm sold. Very sweet girls and clean . Win win.

I had the pleasure of dealing with leanna . She is very knowledgeable and has imbecile customer service.

All of the furniture I stored in my unit got water damage and started growing mold to the point most of it was unsalvageable after just a couple of months. I started a claim because I had gotten insurance on it, I keep getting told by public storage that a manager would get in contact with me so that I wouldn't have to pay for rent while the claim was ongoing. No one ever reached out to me for 2 weeks, until they called to tell me that I was being charged late fees. I told the customer service employee that I was told I would not have to pay and that a manager was supposed to contact me and did not. She said she would have them call me but again they never did. I've been unable to access my unit for the past 4 weeks due to this issue, so I can't take photos of my items for the insurance claim. I ended up paying the due balance so I could at least get that done and hopefully be reimbursed later, the site told me that a manager would have to contact me in 24 hours in order to restore access. That was almost a week ago but yet again I've received no call from anyone and have wasted trips from Baltimore to annapolis just to have no one in the office or answering calls when their hours say they should be open.

Great deal on my storage unit. Leanna was very informative and courteous. Highly recommend Public Storage!

Unable to access my unit for 3 days due to unannounced renovations which pushed me into another month of rent. Customer service said that the property manager was off duty due to renovations so there was nothing they could do but submit a credit request which wasn’t approved. The property manager called me days later only to pass the blame to the regional manager who offered the solution of letting my rent run late and they would let me in for my stuff but couldn’t get the arrangement in writing. Overall, don’t trust your belongings here, poorly kept and never anyone on site to help with issues.

BLUF: Whatever deal they're offering, its only good for a few months. I hate to leave a poor review. My husband and I got a great $69/mo deal starting in March 2023 while we were moving around on orders. They upped the rent to $96 in June with no notice and still have the $69/mo deal available to new customers. local store and corporate were unwilling to continue any sort of discounted rate (even matching the % increase in general rent). Fills icky knowing we chose them for a deal, yet we're just apart of their income scheme. Look elsewhere. P.s. I left a voicemail in July about strong smells of urine on the second floor. No response still.

Don’t waste your time. They’ll let you “reserve” a unit & call you several times to confirm the floor, date, and price of your unit up until the day of move-in; they then will tell you they DID NOT reserve your unit or your price unless you paid in full before coming into the facility. (Which was never disclosed). So expect to pay the highest price in the area & have to move all of your things to the highest floor with a tiny door, for hundreds of dollars a month. Even though they make you reserve a time to come in “to make sure someone is working” The employees are RUDE and do not do anything to hold up “reservations” they make online. They make it clear “reservations” do not matter, it’s just who comes in with money first to take your unit. Do not waste your time, instead, go to Self Storage Plus in Odenton, they are NICE, HONEST, and FAST. If you reserve a unit, it’s yours. If you see that (cheap) price, it’s true!! Don’t waste your time or have to deal with these people like I had to.

The customer service at this location is excellent. Ashlyn, was very skilled in helping me evaluate my needs. Even after it was clear climate control was what I needed she helped me find and register for a unit at a different location!

Ashlyn has amazing customer service skills! She answered all of my questions about renting a new space and made me feel confident that this is a safe place to store my items. Thank you Ashlyn for being so helpful!

Good customer service property secure and clean.

Nice and clean Good customer service.

Great customer service nice and clean locación.

Excellent customer service clean property .

Great Custumer service perfect location the place is nice and clean.

Nice and clean good customer service.

Ryan was very polite and friendly. He was able to help me and my mom get another storage. He made the transition nice and smooth.

Amanda is an awesome amazing employee. She always greet with a smile and very helpful and dependable. If there’s any issues or problems call on her.

Amanda is the property manager who assisted us with our unit rental. She is incredibly helpful, patient and knowledgeable. She went out of her way to make sure that we were satisfied and that we clearly understood the rental terms. She is a great representative for Public Storage. We will certainly recommend this facility.

I came to unload my Uhaul truck, got here this morning at 6:15am. Had to enter my code 3 different times to get the gate to open. The signs on the gate entry keypad are very misleading about what steps to take when entering your code. So anyways I finally get through the gate into the lot, park my truck, get up to the door to gain access to the building so I can unload my truck and the keypad keeps telling me my code will not access this building. They do not open until 9:30am so I have no way to speak to anybody until then. I've called all the customer service numbers and can't get anyone on the phone. So because I'm being set back 4 hours this morning I'm now going to have to pay Uhaul for an extra day for my truck I rented. This is absolutely rediculous. I'm honestly debating on demanding a full refund for this unit and going somewhere else.

Amanda has been there a long time and has been incredibly helpful through the years. I've used this place many time throughout the years and have always had great service.

Good deal. Two areas, two floors.

Had an issue with my account and got the best customer service from Brian at this location, he did not stop until my problem was resolved, even though he didn’t cause the problem, he took the initiative to resolve it and that’s what I call excellent customer service!!!Way to go Brian, thanks again!!

Tyrone was GREAT! Very helpful and curtious!!

Great experience with Amanda helping us situate are unit

Easy sign up friendly staff.... if they had more hand carts I would give 5 stars 🌟

Very confusing layout, other than that, really nothing else to note.

Connor was awesome!! He treated me well. As long as he works there I will come back. Thanks Connor.

Just moved not long ago and I needed to find an extra storage close to home. Came to public storage and was helped by Connor. He set me up with a unit I needed. Great place for stoage and convenient location, worth checking it out. I was in and out quickly. Thank s Conner.

I wish I could write a positive review of this place but unfortunately I cannot. We are a military family that has very little control over when the military can pick up household goods for PCSing. Even though we are only using our unit for 4 days we are still required to pay for the full month at $455. I find it ridiculous that there are not leeway with certain situations, especially when it is largely out of the customers control. For what it is work I cannot and will not recommend this facility to ANY military personally and want to warn others of this outrageous policy. My experience was mostly positive, but this had left a bad taste in my mouth. Be ware before you decide to rent a unit with this GREEDY corporation!!!