Public Storage Self-Storage Units at 1057 State Route 3 N, Gambrills, MD

Came in looking for moving supplies and Kristy was very helpful the prices where great.

Kristy always has great customer service.

Kristy was such a wonderful help, needed a storage unit right away, no hassle, no worries. She was kind, patient, and explained everything thoroughly.

Kristy has the best customer service need storage go see her.

Did rental with Kristy today and she was great and quick. Thank you

Kristy the property manager her is an absolute delight. Need storage go see her. Property is always clean and prices are great.

I had a problem making my payment and I came to the property and Kristy was very helpful.

Kristy is always so nice when I come here to pay my mom’s bill. Great place to store.

Kristy the property manager here is great. She keeps the property real clean and always has a great attitude. Looking for storage go see her. They have good rates as well.

I store at public storage in Bowie and I come to this store to make my payment and Kristy always provides great customer service.

Kristy is always helpful. I had some leaves in my unit and she stopped and asked me can she weep them out for me. I thought that was going above and beyond.

Kristy has the best customer service. Thank you for always being pleasant.

Kristy the property manager always provides great customer service.

I came in today looking for storage and Kristy was great. She got me a great price and promotion.

Tyrone helped me today and he did an outstanding job! He went above and beyond and I highly recommend this storage. Ask for Tyrone!

I already have a space at this storage facility and I needed another one real quick and Kristy was absolutely wonderful and got me in and out quick. Great customer service.

Kristy is an absolute delight.

Kristy the property manager is always helpful and really keeps the property nice and clean. Great place to store.

I did a rental today and Kristy was absolutely wonderful. Prices are great too.

I had the best experience at this facility. Kristy the property manager was so helpful. She did our rental quick and the space is great and the price.

Stay clear of this place! The absolute worse after signing up. The on-site property manager Candace was all smiles and helpful until I had a problem. Made it a point to ask for a good Google review before the ink was dry on the paperwork. That's when everything went downhill. Immediately you're forced to buy a $3 lock that they charge $25 for. The unit was convenient which is the only reason I chose to use for the temporary storage of my car. It only got worse from there as I was actually locked out of my unit for three days although I had paid in advance for an additional 25 days. They imposed a rule that is NOWHERE IN WRITING or mentioned to me, about the need to keep my empty unit locked. As a result of numerous calls to the corporate office and multiple other numbers I could find over 3 day period, I finally got someone who was supposedly of authority. This person, Joshua Clark, claiming to be a regional manager who was incredibly rude, disrespectful and of no assistance whatsoever dismissed my concern and protest. Ultimately a Ms. Johnson returned a call from two days previously and offered a token amount for my inconvenience. It bears mentioning the overhead door and locking mechanism never worked properly and was always presented a struggle to enter the unit. The ultimate episode was of course when the entire ceiling fell on my car and the same supposed regional manager was again extremely rude, insulting and essentially said we're not going to help you in any way. Not our fault our ceiling fell in on your car! I've since moved my vehicle to Cube Storage in Annapolis and happen to mention my episode at the Crofton Public Storage facility. Wouldn't you know the manager there and employee, knew the location well and mention it’s common knowledge that location has had a chronic problem with disrepair and falling ceilings for years. If I was able to give Public Storage, Crofton zero stars, I would. The absolute worst place and again STAY CLEAR and spread the word.

kristy was absolutely great doing my rental today.

I had the best experience with this property. Kristy the property manager is great.

I came in looking for moving supplies and Kristy was very polite and so helpful.

Kristy always has a great attitude and is very helpful.

Kristy is absolutely awesome

Kristy was absolutely great today. She help me with my payment and also gave me other ways to make it.

I came in today looking into storage and Kristy was great. She showed me several units and explained all my questions. Soon as I am ready to move I will definitely come here. Great customer service and property is real clean.

Kristy always has the best customer service.

came in today to get moving supplies and Kristy was wonderful. She gave me great customer service and even took my stuff to my car.

Little pricey

This public storage is great they have great prices, the property is always clean and the property manager Kirsty is always there to help you.

Kristy was absolutely wonderful today. She did our rental quick and answered all our questions. Thank you

Ok

I rent spaces here all the time and not only are there prices great the property is clean and the property manager Kristy always provides great customer service.

Came in Saturday looking for storage and Kristy was great. She gave us great customer service and property look great.

Friendly and helpful

Kristy is the best she is always helpful she keeps the property real clean. They also have great rates.

Kristy was absolutely great today. We came in looking for storage and she provided us great customer service. We asked a lot of questions and she answered every one.

Kristy always is professional and very helpful. Looking for storage go see her.

UPDATE: 5-2023, Public storage continues to raise prices at very high increments. If you get a "good deal" on a rental as in an advertised special, expect it to go in about a year and increase every year after, more or less. My $229 unit is going up this next payment to $291, almost exactly a 27% increase. Do I have to rent a new unit every year now just to try and keep the price down a bit for a while? This time is was only a year and the price is almost $300, which I paid for my last unit for many months, and when they were raising again, i rented the 2nd unit. Currently the online price for a new 10X20 unit is $188 and that is the hook. Plan on it increasing every year after that. I've been there for about 15 years, you do the math. I will say this, I like the convenience, easy access and pretty good hours too. The managers generally nice in my experience. Therefore I have reduced the 5 star to a 3 star for that reason. I thought about 1 star but the units are ok. I didn't like the lock change required and the trouble I've had with them (and still do). You have to buy a lock from them but they are your locks and your responsibility if they don't work right. They changed the lock hardware and I still have trouble getting in a lot of the time. But we are required to use the lock they sold us. Makes no sense to me. I guess it someone doesn't pay for a while they are easier to get into than a padlock. Anyway I could keep going but....... This was 4 years ago. I have rented in Crofton for over 11yrs. Have there been problems, yes. Do they get resolved, yes. Even thought he unit managers change from time to time, I have to say they are always great. Friendly and willing to help out any way they can. Recently when my rate went up, I made some calls and emails in order to see what could be done (note my tenure). After a few calls, it was worked out, and I'm even getting less than expected in a reduction. Obviously this has not always happened, but it did this time. And Josh, the Manager, was great to work with and did everything in his power to help me. I'm a happy customer!

This place makes it super easy to do business. Started the process on line snd then Kristy called to check in. I decided to finish the rest of it at the office and she is a dream. Explained everything and I got a great price as well. Its well worth going here even if only to deal with this awesome girl who knows the meaning of customer service!!

Kristy was so helpful today. Great place to store your items.

Great storage place. Haven't met anyone personally but I will. 😊

I had the best experience here today. Going through a rough time and needed storage. Kristy the property manager was great. She gave me everything I need to know and made my mind more at ease. Thank you will definitely store here.