Public Storage Self-Storage Units at 1904 West Street, Annapolis, MD

Property is very clean and customer service is exelent.

Mellaney , was very helpful and provided great Customer Service !!

Love the costumer service from Pat he always is there to help me in any way possible would recommend for your storage needs.

UPDATED I have had a unit here at 1904 West Street since November 2019. The service was good from day 1 and I've had no problems. I did have an increase during the pandemic that came as a surprise, but once explained I understood. The latest increase that came really shocked me, but after calling and speaking to Mellany she resolved the issue pleasantly and professionally. My issues started in December, I received ANOTHER increase notification via email and contacted the location again. Once Mellany got back to me she explained that the delayed response time was due to the holiday and her being out. She said that she would put in the request and it would be no problem. I called and called trying to get a response before my payment was due. I finally got a call back from the property manager who said that there was nothing He could do and that Mellany shouldn’t have told me that because she wasn’t the manager. He continued to overtalk me as if he already knew what I was about to say. So I was left to pay a $97 increase for the month. I received an email shortly thereafter stating that the request was denied. This was in December…so for January and February I’ve paid almost $200 more than what I’d pay if I was a new customer going into a larger unit (imagine that). Now just last week I receive another notice that ANOTHER increase of $53 is coming beginning April 1st. So after one increase just 3 months ago another one…for a total of $411 a month for a 10x15 unit——absolutely ridiculous!!!! So much for being an on-time paying customer for the last 3 years!

Melleny was extremely easy! Purchased some boxes too. Thank you Melleny for making my experience easy and fast.

Melleny was great!! Would give 10 stars if I could. She welcomed us in with a smile and answered all of our questions with details, she also explained the differences in prices and showed us how to use the app. Thank you Melleny for being so great today, it’s very rare to get good customer service now a days!

Perfect service today, thank you so much Melleny!

Melleny was amazing and very helpful. She knows her stuff!!!

Cloran lo atino easy accesos.

Very nice location it is clean and secure

Melleny & Pat are amazing. We’ve been at this storage unit for a long time now and their customer service is great. Always look forward to saying hi to them :)

Melleny did a excellent job in helping me today.

Friendly, Helpful, Professional. Melleny and Pat made the experience relays easy and pleasant.

Public Storage at 1904 West Street, Annapolis, MD. 21401 is a great facility. The manager, Melleny was very professional, helpful and friendly. She provided great customer service when I needed to move to a larger unit. She answered all my questions and addressed my concerns. Fantastic Job Melleny!!! Five star 🌟 service. Thank you.

The manager was exceptional!

My first experience ever with a storage facility, Evan was helpful and explained everything thoroughly. I feel I got a great price! So this is my updated review, they doubled the monthly price after they claimed I had a locked in price. Was never informed of any increase, poor customer service regarding that! 7/22 they increased my monthly rate again. I’m currently paying triple what my original rate was!!! AVOID the company completely!

Here great service

Melleny was outstanding!!! I never knew that Public Storage could have such outstanding service!! Thank you!

I have been using this location for over a year and would recommend to everyone. This location is VERY safe, the staff is respectful and helpful. My unit is very accessible, perfect size, and priced very fairly. If you need a storage unit this is your place! Also, recently I had a few questions and needed assistance and Syrita was extremely helpful, kind, and knowledgeable!

Spoke with an extremely rude young man at the front desk by the name of Pat. He repeatedly told me to “learn the English language” after he said I needed to be out by the first of the month and then said it needed to be by the 31st at 9pm to not be charged for the entire month. He stated I needed to be out by the first but that meant everything needed to be out by the 31st at 9pm. If you tell someone to be out by the 1st that means 11:59pm. Not 9pm on the 31st.

Are there any units available

Terrible management/customer service experience. Had moved a bedroom set out and realized we inadvertently left 2 pieces behind. Went back 2 days later when we realized and we were told it had already been dumped. Other places offer a lost and found for a couple weeks before throwing items out that were clearly wrapped for moving. Now have to buy a new bed:( Very disappointing for what we pay in storage fees!

Friendly, professional and helpful. Ryan and Pat made our storage experience easy and it fit our needs perfectly.

It was a life changing experience going to this store. I am crying tears of joy. Thank you Mt heroes Patt and Ryan, please give them big raises and don't fire them.

Miss Mellany is the best! She adds the personal touch, and makes you feel like you are dealing with a good company.

I can't remember how to spell her name I'm just going to call her Mel she did a Wonderful Job she had patience very knowledgeable Outstanding Customer Service!!!

Property manager Kristy is the best! She's a consumate professional who always goes out of her way to assist the customers. She has truly made my experience at Public Storage and I encourage anyone who is looking to store their items to do so at her location.

Came in today to make my payment and Danielle was wonderful. She got my payment done quick and gave me other ways to make my payment.

I am so impressed with this store not only does Kristy the property manager always provides great customer service. The property is always clean and they have great rates.

I came to this facility knowing nothing about storage and Kristy the property manager answered all my questions and showed me several units. The customer service was great and I left knowing more about storage than ever. Thanks Kristy

If your looking for a great place to store and get great customer service go see Kristy and she will help you with all your storage needs.

I came is public storage today looking for a space and Kristy was great she showed me several sizes of units and explained all the ins and outs. If your looking for a place to store this is the place you want.

Wilma was great help to let all my needs.

I came in looking for supplies for my move and Kristy was great she helped me get all the stuff I needed. Thank you Kristy for the great customer service.

Kristy has great customer service and is always good to me when I come in.

Kristy has the best customer service. She always has a smile on her face. Need storage this is the place.

I can in to do a rental today and Kristy was absolutely amazing. She gave great customer service and had me in and out quickly.

Kristy provides great customer service and is always there to help you. The property is always clean.

I needed help getting a storage and Kristy was amazing . Great customer service skills. I will recommend hed to everyone that's looking for storage thanks again.

Kristine is amazing and so easy to work with! We had an issue and she worked diligently to help us solve it and was fantastic to work with!

Kristine is wonderful. Makes dealing with storage a breeze.

I have had a storage unit at this location since 2019. I am very satisfied with unit. I was blown away today when I received an email announcing my rate was going up 21% and there is nothing the local store up to the district manager can do. Now I'm not so satisfied. 05/31/21 - I am updating my review based on updates from Krystal and Steve who arranged for a lesser rate increase. I do appreciate their follow-up.

Kristy was so very helpful today. I came in looking for moving supplies and she gave me great ideas on how to protect my belongings and if you are looking for storage this is a great place to store.

Kristy is amazing!

Kristy provides great customer service and always helps when you need her.

I came in today to make a payment for my mom and Kristy was so helpful and had me on the way quickly. She even gave me other ways to make the payment and not have to come in.

Kristy keeps this facility very clean. She is very knowledgeable and helpful.

Easy to rent, easy to use, and super clean.

I came in today looking for moving supplies and Kristy provided me with great customer service. I would definitely come here again.

I came in today looking for a storage unit and Kristy the property manager was amazing she provided me great customer service and great ideas for my move.

I came in today looking for a storage unit today and Kristy the property manager was great. She showed me several units so I could get and idea for what I need and gave me great ideas on how to protect my belongings for the move. Great place to store you belongings.

When I visited this public storage I received amazing customer service. Kristy was very helpful and kind and exuded great customer service. If you decide to come to this location ask for Kristy.

I have a storage unit at this facility and I just have to say what great customer service I always get from Kristy and she surely keeps this property clean.

Kristy the property manager at this store has great customer service and is always ready to help you.

I came in today to buy moving supplies and Kristy the employee there was great. She helped me pick out the supplies I needed and even took it all to my car in the pouring down rain. Thank you for the great customer service Kristy.

Kristy was a godsend in assisting me with obtaining storage space under strenuous circumstances. She could not have been more profesional and also a good marketer in assisting with supplies I need to successfully transition to my new home.

I came in today to buy moving supplies and Kristy provided great customer service and even went beyond to help me bring what I purchased to the car for me. Thank you Kristy

Kristy is the number one associate of this establishment, she is always efficient and curtious with any questions I have.

I ended up coming to this public storage to purchase a few boxes the lady Ms. Kristy was very helpful and had such a positive attitude thank you!!!

I came in there lookin for a storage kristy had great customer service and was really helpful I will recommend that location to others.

Kristy is great. She always provides the best customer service and will help you with your needs

I came in today with my wife to do a rental and Kristy provided great customer service and made the move in process an easy one.

I came in today looking for moving supplies and Kristy provided me great customer service and help me find everything I need for my move.

A great place to store my stuff

I have come in several time for moving supplies and Kristy has always provided great customer service and even more. You need moving supplies go see Kristy she will help you.

I have a storage space here and just met Kristy the new property manager and she is very helpful and provides great customer service.

I came in today to buy some moving supplies and Kristy was great. She helped me find what I needed and not only that went the extra mile and help me bring all of it to the car. Great customer service Kristy.

If your looking for a place to store your belongings this is the place you want. The property always looks great and Kristy the property manager provides great customer service.

If you are looking for a place to store your belongings this is the place you want. They have great rates and Kristy the property manager has great customer service and will help you with your storage needs.

I just met Kristy today and she is just wonderful. She gave me great customer service and good ideas on how to make my move easier.

We utilize our outdoor storage space to stage our company's deliveries. We had a sizable delivery from a courier who was supposed to drop the heavy packages directly into our unit, per the directions on the ticket and the info provided by the front desk at this location. However, the large shipment was dropped outside, and several units away from ours. Evan went above and beyond and personally moved the entire delivery into our unit, and called me afterward to confirm. This is a great storage location, and I'd recommend it to anyone. Laurie has also been a huge help, and does a superb job. Thank you both very much for everything you do!!

Laurie was awesome she knows what she's doing. She does her job well. She's always smiling and polite to the customers. We need more people like her everywhere. My husband and I couldn't ask for better customer service. Excellent and professional!!!!!!!!

Laurie was so helpful and professional. She cares about her store and her customers.

Laurie was super helpful. She exemplified top notch customer service and empathy. I would recommend this location to others based upon my interactions with her. She singlehandedly made my experience 5 stars. Thank you, Laurie.

Thank You Laurie! Your service was amazing and you helped me quickly and effectively. I would highly recommend this location for storage. The unit was nice and clean as well!

Public Storage is very fortunate to have an employee such as Laurie! She is gracious, extremely helpful, and keeps the premises spotless (inside and out)!

Very good service. Lori is great!

Thank you so much managers Laurie and Michael. Great help getting me set up with nice storage unit. All details of cost and how to use my unit. Great friendly people , wonderful experience .

I stopped at this store for packing stuff. Mike and Laurie were very helpful and knowledgeable. The store is very clean and organized.

I've been using the Public Storage facility at 1904 West Street in Annapolis since 2013. On the positive side: the onsite manager, Laurie, is excellent. She keeps the facility immaculate, and provides extremely good customer service. The district manager, Josh, recently responded very quickly with a positive action to an issue I had, with the bounds of what he was enabled to do, and gave me options. On the negative side, the corporate office raises their rates after only 6 months to 1 year, based on "percent occupancy." And the worst aspect is the high percentages: the increase for February was 24%! This is a very negative business practice.

I just worked with Laurie at my local Public Storage and she was the consummate professional. She walked me through all of the paperwork, answered all of my questions and showed me several units that fit my needs. I wish all of the property mangers that I work with would be as pleasant and easy to deal with as Laurie.

Kris and Laurie are good girls. There are very helpful and knowledgeable. They keep their store very clean.

Laurie and Kris are very friendly and nice. The facility is clean. What they don't tell you is that there are only (2) carts for the entire facility. It sucks when you have to wait 30 minutes or more for a cart, or carry your stuff in one box at a time.

Laurie was absolutely wonderful and so helpful!!! Excellent customer service

I first met Laurie when I came for the appointment to see the Public Storage facility. She was very caring and helpful. On the day that I stored my property at the storage facility, Kris was the person who helped me, and she did a really great job. Kris is very willing to go out of her way to make the experience positive, and without stress. She was very helpful, thoughtful, caring and professional. Thank you for making my first experience with Public Storage 5 Stars!!!!!

Brittany was very helpful in finding me a less expensive, but LARGER, unit, and in updating my files and records and payment method. Thanks Brittany! Great service!

I came here recently to rent a storage unit. I had an overall great experience. Laurie was the attendant on hand that day and she was awesome. She walked me through all the paperwork and was able to answer all the question I asked. She was also very patient with my 18-month old as he ran around the store. Moving can be a very stressful ordeal, but she help make the process a lot smoother. I'm glad I chose Public Storage and will do so again in the future.

Laurie was a big help to me and my family. She was knowledgeable, patient , and kind. She helped us pick the right unit for our our needs and went above and beyond to accommodate us. It's rare that you find such great customer service. Therefore I feel obligated to write this review. If anyone from Public Storage is reading this, I recommend awarding Laurie with your highest employee award.

I was able to rent a unit on a Sunday on short notice and Laurie was EXTREMELY friendly and helpful and showed me around and got me setup. Promotion of 1st month for $1 is a bit misleading as you are still charged a $25 admin fee but still a great price for first month. Unfortunately I was unable to fit everything into my storage unit so was forced to throw some items into the dumpster. Dumpster was filled to capacity already by other tenants so I neatly placed the chairs and cabinet directly next to the dumpster. Next day I received an email and a nasty phone call from Chris stating that I had been caught on camera "dumping" and would be charged $75, and if it happened again I would be evicted. A sharp contrast to the warm welcome I had received from Laurie. I called several times to discuss the charge and the fact that the dumpster was full as I feel I should be permitted to dispose of unwanted items as a paying tenant...however to date my phone calls and email responses have gone unanswered. They also took the liberty to automatically charge my credit card the "dumping" fee. As far as the property is concerned it's a storage unit...dime a dozen...nothing unusually positive or negative. I rate Laurie a "5" and Chris a "1"...so rating a "3" as a whole. My suggestion to them would be to get a larger dumpster or more frequent pickups in order to all ALL paying tenants to use the dumpster.

This Public Storage location is the best. Kris and Laurie were so easy to deal with and made sure all of my storage needs were met. The are fast and friendly! The building is also clean and well kept. Highly recommend.

My Step-dad asked me to write this review for Kris. He said in the last 2yrs she was the nicest CSR he has encountered. She went over and beyond to help with an issue within the unit, taking pictures etc and just making sure all was ok. If ever renting from this location please ask for her.

Laurie was very helpful in choosing a unit to fit my needs. The facility is clean and well maintained both inside and out. Thank you Laurie!!

Kris helped my dad get a much needed unit for tools quickly and they're very nice to talk to.

Laurie was extremely helpful with packing suggestions. She took the time to answer my questions. Beautiful showroom and the supplies were presented well.

This location is a mice alternative to the other public storage location just down the road. This and the other locations staff are both really great and very friendly and hekpful.

Laurie was super helpful and friendly. She went above and beyond to help me when it was close to closing time. I appreciate the great, excellent and awesome customer service. Thank You!

Great customer service from Mac at the west street location. Nice well taken care of units. 5 stars

Kris was amazing!

Kris was very helpful and offered a streamlined process for getting started!

Kris did an awesome time at eexplaining everything. My boyfriend was sort of familiar with this kind of thing but I was not and she explained everything in a way I understood.

I was attended by a very kind person, she explained everything to me with patience, she is Great her Names is LAURIE.

Laurie was great! Super easy to get set up and in the unit. Made it easy having the locks and packing Material there as well.

Laurie was so helpful and thorough! Really appreciated the great customer service!

Laurie was so friendly and helpful! She explained everything and made the entire process smooth and simple. Competitive pricing as well. Thanks!

Laurie and Kris are the absolute best! They were very thorough and caring about getting me the best deal for my unit, securing my private information, and ensuring that my renting process was as easy and pain-free as possible! Thank you guys!!!

Evan was great to work with. The price was right and so is the location. The place was very neat and clean.

Laurie was very helpful and provided a tour of the facility and even walked me twice to my unit to get everything set up. She answered all my questions with a caring and professional attitude. She loves to help people and I feel fortunate to have worked with her on getting my unit.

Laurie is awesome! She helped us find the exact right size for our needs, helped us figure out which boxes we need and was super friendly. Would recommend Public Storage in general, and this facility in particular.

Kris was outstanding with a beautiful personality and very helpful would recommend

Kris was beyond wonderful the entire process from my initial phone call all the way through my rental of a unit. She explained everything so it was easy to understand, and although during my office visit she had several customers to juggle I did not feel for a second like I was not her only customer. She is professional yet personable, and really made a hectic situation in my life more pleasant. The facility is well maintained, clean, and I do not have a concern about the safety of my belongings. Again, thank you for all of your help, patience, and understanding Kris!

What a quick and easy experience!

The place is clean, and the staff are very kind, and very accommodating. They are very competitively priced too.

Kris was helpful and efficient. Very positive experience

Just signed a lease on a unit today. Laurie is great to work with and explained everything very clearly and gave us a lot of tips that are very helpful. Facility is exceptionally clean and conveniently located.

Kris was so kind and extremely helpful!

Kris was cordial and knowledgeable about the facility and products. I had an appointment and was handled on time (even a touch early) and efficiently. She showed me alternative space and got me just the space I needed.

I really appreciated the customer service I received here. I visited both locations on West Street, and both Laurie and Kris were kind and courteous and made sure that I received the best service. This is the kind of customer service that helps you decide where you want to do business. Well done!

Laurie and Kris helped. They're Awesome.!!!!!!

Laurie was a great help and a better person

Excellent customer service! Kris made what could have been a days-long project doable in a few hours by helping us find the perfect size unit, in the perfect location. The facility is clean, easy to access, yet secure, and the location is perfect.

Very Knowledgeable and very helpful would rent from here again - update as of 02/22/19 I worked with Kris and she was very friendly and got me into my storage unit very quickly. She was also very helpful

Laurie is a pleasure to deal with.

Very good customer service. Laurie was very helpful, she made very good recommendations of useful items to help me and she wasn't just trying to sell me everything in the store. She also gave me recommendations of units of the same size that would cost me less. No complaints at all. Very professional.

I had a fabulous experience with Kris & Laurie. They helped and simplified getting a unit and going thru the paperwork. I would gladly recommend them to anyone. I left a happy customer.

A pleasant experience! Laurie greeted me as I entered the office and was able to guide me through which size unit I needed. I came back later that day and Laurie was able to process my lease paperwork quickly. She walked with me to the unit for initial inspection and notice one of the latch handles was broken. I liked the unit location and Laurie said she would fix the handle. By the next morning a new latch was installed on my unit and the lock was able to go on much easier. Thank you Laurie!

Great service from Laurie!!

Dear Kris and Laurie, I just wanted to express my gratitude for the kindness and professionalism shown to me by both of you today!!! Public Storage facility not only provides excellent customer service and cleanliness, but is also a great value.

Kris and Laurie are awesome and extremely helpful

Loved the staff here! Kris was extremely friendly and helpful! She was able to answer any questions we had and provided excellent customer service!

It was a very pleasant, detailed, informative and fast pace check in! Linda (don’t know if I got it right, but it’s the older woman with a awesome personality) was wonderful at guiding me, giving me precise information and feedback on my packing and storing expenses.

I had a great experience with Laurie, one of the on-site managers. She was knowledgeable, informative, and personable. I was shown the best options for my storage needs, and she helped me pick out boxes and other moving accessories. The paperwork process was easy and did not take much time. Would recommend 10 times over. Thank you.

Very satisfy Laurie was very helpful and friendly, thank you.

The property manager ms.Laurie was very helpful I work for a move company and she made sure everything went as smooth as possible I really appreciated her professionalism Thanks Ms. Laurie

Laurie was so helpful. I love good customer service and she is that!

Evan provided great customer service and property manager, Laurie, was very helpful in making certain that any questions were addressed immediately. Outstanding team work!

Absolutely loved my experience, Katie was fantastic! Y'all need to clone her and staff all your locations with her!!

Katie was an amazing customer service rep. She answered every question I asked about packing supplies and greeted me with a warm welcoming smile .

Very clean facility that is very well maintained. Very friendly onsite management.

Very friendly and knowledgeable about the facility. Answered all questions and issued my unit as reserved.

Laurie has a great personality and is always very helpful. She also keeps the property very clean.

Great and friendly staff. Very informative and helpful. Evan made changing out units and renting a new unit smooth and seamless.

Staff at Public Storage is nothing but friendly, informative, and helpful. Thank you Laurie!

Please give Laurie a promotion she deserves it,she always polite concern and professional .We love her dearly.

Laurie was so helpful with our needs and took the extra time to get us settled in to our unit. We felt that she is a valued employee and goes the extra mile when needed. Thank you for all your help Laurie.

Public Storage has a great atmosphere, great pricing, and a friendly staff. The customer service was amazing! Laurie helped with all of my needs and made my visit very welcoming. She explained everything in detail and made the transition extremely smooth for me! The facility was very clean and tidy as Laurie just got done mopping the all of the storage floors. I would recommend this storage unit to anyone and everyone!

Very helpful and friendly!

Laurie has great customer service and always keeps a great smile on her face.

Evan was great! He helped me find the right space and patiently explained all of the details. The space is in a convenient location and just right for my needs. I like the month-to-month plan.

Laurie is incredible! I've used this storage location for 6.5 years and all of it while living abroad and she was always available to help. The employees before her were also excellent and great in helping me resolve any hiccups from the other side of the globe. When it was time to move out Laurie also made that seamless. Your stuff is safe with them!

Laurie was awesome! She was so helpful and I felt like she really explained the entire process and cost breakdown to me. I would definitely recommend this location to family and friends!

Property Number: 07010 - 1904 West St, Annapolis, MD 21401 Property Manager: Evan Review: I had a good experience with Evan. She is thorough, patient, and kind.

Laurie and Evan were very helpful. Would recommend.

Has become so much better, staff is very friendly especially Laurie. Very willing to take time and help fit our families needs. Thanks

Laurie was super helpful and made our experience seamless and easy. She is very friendly and I recommend doing business with her.

Omg... Lauie and Evan are the best customer service managers that Public Storage has. They are both helpful in answering all questions and go over and beyond what is required from a customer service managers. I love seeing their smilng faces. You are greeted as soon as you come in the door. I would definitely rent a storage unit from this facility again!! #1 Customer Service!!❤❤❤❤❤

Laurie did an amazing job getting us setup and checked in. She was extremely helpful and very knowledgeable!

Great experience with Laurie. Very helpful and easy process to get us set up with our storage unit.

Great deals and great customer service! Thanks Laurie for the help!

Great management and super friendly!

We rent a unit at the Public Storage down the street from this one and stopped by to check out a 10x10 unit. Laurie was extremely helpful.

Laurie was extremely helpful and made sure I got the best deal for my situation.

Laurie helped me out a lot and helped me figure out what was best for my situation. She showed me to the unit and gave me great advice for future purchases.

Ami, thanks for all your help yesterday! Good luck at your new location and hope you get to visit home in North Carolina soon. You guys have been very helpful with my unit and getting things consolidated for me in one unit.

Great customer service yesterday! Thank you for such a positive experience.

Thank you so very much for your help with my Mom's storage unit yesterday. You guys have been very helpful!

Friendly and accommodating, this storage facility is one of the best I've ever encountered (and I've been renting storage units for 20+ years! The manager, Ami, is always very patient, professional and knowledgeable. She eased my mind while I was in the process of moving across the country. Top Notch!

the property is always clean and the staff is excellent. In particular Laurie and Ami have been very helpful on many occasions

Extremely friendly and helpful staff. Looking forward to working with Public Storage and our customers. Store front is very clean and well organized. The most durable boxes available.

Walking into this facility was a fresh breath of air. The displays of their products were like art work. Laurie the property manager is a very capable person. She knows this facility very well and can assist in many angles of moving and storage. Laurie took her time to educate us on size units and the web site. Very polite and helpful. Plan on using her storage facility for our company plans. Scott Stocker Four Forces Moving Service.

Very good service and nice, knowledgeable staff. I would definitely recommend this business to other people

Ami was very helpful in brlping mh husband and i get the right suze unut at a great price. Would definately recommend this facility.

I was very impressed with Ami’s great attitude and customer service and her willingness to go above and beyond.

The customer service was great and all the questions I had were answered, which is helpful when moving.

Clean, efficient, professional,expedient and extremely pleasant staff. Ami is wonderful.

Amazing staff working here. Evan was very pleasant and was helpful in helping me find the perfect space for my wife and I as continue to move and find a new home

Great experience! Very friendly, knowledgeable staff! Milly made the process seamless! The facility is spotless and I am very comfortable having my belongings there.

So I was in the other day looking for a place to store my stuff while I get ready for a move and while I was there Milly was the biggest help I could imagine. She gave me the best customer service, gave me tips on how to use packing supplies to maximize my usage of the space. She was professional but fun and upbeat at the same time. Very much appreciated from the other places I went where the employees weren't thrilled about their job. I will highly recommend this location to my friends and family.

I would just like to say that Millie is always very professional. I always get greeted with a smile and helped promptly. Also the property is always clean.

Millie and Christine were both EXTREMELY kind, considerate, and helpful throughout our entire rental time. The Annapolis location is always clean too. I had a great experience using this facility and would highly recommend it to friends needing to store their belongings in the future!! Thanks again ladies! xx

I come in this store every month to make my payment and Millie is always very helpful and is always pleasent.

Very clean facility and helpful staff. Overall a quick and easy experience.

Good rates, clean and easily accessible units.

Miss Milly Had A Great Persona. Was Very Helpful. She Was Very Mindful. Thanks Again, Milly!!

Milky was very helpful and polite. Wonderful experience.

Great service, very quick, and clean and well maintained units. Would recommend!

I visited last week with my mother and left with the best impression ever!!!! Milly is a rockstar. Me and my mother are in the process of moving but we didn't really know what supplies to get to protect our stuff, once Milly came over with her awesome personality we walked out with everything we needed plus more! Had the best experience with Milly!!!

I came in today to purchase moving supplies and I was greeted by millie who was very helpful in helping me pick products that would keep my belongings protect. Her customer service was outstanding.

I came into public storage today to purchase some moving supplies and was greeted by Chanel who was very helpful in getting me everything I needed to make my move easy. Great customer service Chanel.

I came to pay a bill for another location and the property manager Chanel was very nice and helpful

I go in often to pay my bill and chanel is always please and able to help me with any questions I have. She smiles when I come in and she's listens to me. Her customer service is the reason I go In to pay instead of paying online. I wanted to share my good experience, which people don't do enough of. Thanks Chanel for always making me feel like top priority.

Rebecca was very helpful in help me pick the perfect unit for me! Thank you.

Keith and Kristine are charming and professional individuals who are thoroughly familiar with their business and do an excellent job of satisfying the customer's needs.

Great experience! Keith was very knowledgeable and helped us in a timely manner.

Keith was very helpful and professional today with my storage unit. I will return to this property.

I came in here to buy packing supplies and the young lady Lashana was very helpful and polite!

I underestimated moving! I came into this public storage to get moving supplies. As I walked in I was greeted by Lashana. She went down a list asking about the items I would be moving, as she was done we went around she picked up all the items I would need based on the list we made. At first I was like no way I'm not going to use all of this but I still end up taking her advice and guess what! The only thing I'm left with is packing paper LOL Thank you Lashana! I really appreciate your good service.

I came in today to make a payment for a friend and Lashana was very helpful and also let me know that I can go to any public storage or online to make the payment which is good to know considering I drove from Riverdale to Annapolis to make the payment because my friend stores at this facility.

On 12/20/15 i came in to do a rental lashana was very helpful she showed me the unit , merchandise explain everything theory making my first time experince great. I would recommend this public storage to any one due to great customer service

I'm a current customer and I was at my unit and Lashana walked pass and kindly ask me how my unit was working and did she need anything. I thought that was great customer

The lady who helped me which was Kristine helped me looking for the moving supplies and she was a very nice lady, she helped me very much

Came in to inquire about getting the storage unit Kiara was very friendly and helpful

Came in to get some boxes, kiera was very polite and informative..I will be back in the winter time to store here ..

Nothing is ever fixed. The walk in gate has been standing open every time we have been there in the last 6 months - we always go in and complain and are told "oh - I think it's closed" so anyone can walk in from the projects. The place is always dirty and it is overpriced and they stick you for "insurance" that you must buy and strangely enough it is only available from them - in other states people get arrested for this sort of scam. And my experience at the front desk has been less than delightful. There may be worst places to rent storage space but so far I haven't found them.

Great experience at this location. Everybody was very nice especially Kiera!

This is an excellent site. It has always been clean and supportive, even when I have now changed my unit 4 different times to different sizes. I've been using the services since April 10, 2005, very satisfactorily.

Autum was incredibly professional. She greeted us immediately with a smile and willingness to help. The facility was clean and well organized. I would rent from Public Storage!

Kiera was very helpful. When I couldn't move out by the 6pm deadline, she put me in contact with the District Manager. He was very understanding and extended my checkout at no extra charge.

I am planning on making a big move so I went into the store to get information because I have never rented a storage unit before. Brittani greeted me as soon as I stepped through the door. She was very thorough and wrote down all the things I would be moving. She even suggested some packaging supplies that I would have never remembered that I needed. She also showed me a unit size that would best fit my needs. Although I am not moving in a few months and she knows this I appreciated her treating me as though I was purchasing a unit today.

Autumn and Christine were tremendously helpful! Will definitely use again for my next move!

I was shopping around looking for storage and stopped into 1904 West street and that's when I met Christine and she was very nice and 100% helpful, she showed me a couple of units and she answered all of my questions that I had. I am just looking at the moment but don't need storage until April. So I will be back when I need storage. Definitely! Thank you for you're time Christine, you were a great help!

Had a great experience. Christine as a big help, answered all my questions and I was happy to find out I could buy all my boxes there, I hate scrapping around for moving boxes.

Great business model--simple from start to finish, people are great, agree with other 5 star evaluators! Will do business again.

Very friendly and helpful staff,

Wow definitely the best storage in maryland. The manager is the most understandable person in the business. Thank you and I recommend a 5 out of 5

Have been using Public Storage on West Street now for 2 years.... What I liked from the outset was that it's a clean facility. Since we've been there the staff has been very helpful....We have had 3 units, and each time they've made it very easy for us.... Christine has always answered our questions pleasantly and honestly. They are a pleasure to do business with.

Christine saved the day! Despite confirming my arrival time, at a different Public Storage the manager would not even let me in. In a panic with my moving truck waiting to unload, I raced to THIS Public Storage, where Christine did everything and more to turn the situation around. She was calm, professional, concerned, and solution-oriented. Christine clearly takes pride in her work and in excellent customer service.

I cannot express my gratitude for how helpful and professional Christine was in getting me situated and going over my options and pricing. I highly recommend this location. Thank you!

The person on duty today (7/1/14 @ about 10:30am) at my facility (who I believe was the manager), was extraordinarily helpful! I had been unable to log onto my account via the Internet, and despite "assistance" from Tech Support and Customer Support, and a very nice personal phone call from a regional manager, no one had been able to figure out the problem! But his woman at my facility figured it out! My storage unit is for my business. Therefore, the Public Storage account was opened under my business's name, address and phone, and paid with a business credit card. And yet the online account login uses the "home phone number" as the login by default. Well -- guess what? My account doesn't have a "home phone number" because it has nothing to do with me personally or my personal home! Therefore, since there was no number entered into the "home phone number" field, it was therefore impossible to login into my account online. And this woman figured out the problem -- while Tech Support, Customer Support and the Regional Manager were unable to! Kudos to the woman who assisted me! NOTE TO SOMEONE IN TECH SUPPORT OR SOMEONE WHO ACTUALLY CARES: You really need to re-think your default online account set-up . . . why would you automatically utilize a home phone # as the login, if the home phone # isn't actually a required field entry in the account set-up? And why would it be a required field entry if the home phone # has nothing to do with a business-related storage unit and account? Re-think that work stream with more linear and logical thought please. You actually wasted about 4 hours of my time by not having this set up properly.

Christine and Nicholleta were fabulous. Nicholleta went way above and loaded the boxes in my car.

Had a gvrea Eperiednce here at public storfage. t Experf ience

Great safe location. friendly and efficient staff members. Clean and no funny smell !

Christine was great with helping me with packing supplies as well could answer any questions about storage it was a great experience will all ways use public-storage as long as she works at that location

This Public Storage location is stocked with very friendly staff who are more than willing to go the extra mile for you. In particular though is the manager Kristina. She has been immensely helpful at working with me through a difficult situation and I would recommend her in any "customer service" position. It's rare that you find people who genuinely care about your situation, and she's just been awesome! 5 stars all the way! Thanks again.

Service is great, staff is always friendly! Very convenient with the 24 hour access! The property manager Christine is great! Definitely would recommend using them for storage!

was great a nice lady christine helped me to get my packing supplies.....polite and smiling...

Muyvueno sheldon

Christine was extremely helpful in selecting the right size storage unit for us. We purchased all our moving supplies: boxes, bubble wrap, etc with Christine's assistance. She always has a smile for us and has gone out of her way to make us feel comfortable with the facility.

I had a great experience renting from this public storage, its the one across from starbucks and the condos. I originally went ot hte public storage down the street across from audi since I was getting my oil changed and figured I had some time ot kill so why not get this mundane boring task over with since I needed a storage unit for some xmas stuff that was still overtaking my rather small apartment. I had a lock and was told I couldn't use it at the one across from audi, and they seemed uninterested in helping me for some reason anyway. It looked like they were about to goto lunch, so oh well. Sorry to have interrupted? So I marched on up the street since a little excercise never hurts and like most people thats one of my new years resolutions. I was greeted by a friendly woman who welcomed me and asked how she could be of service. I told her I needed a storage unit for some boxes. She asked me a few questions and told me she has just the right size for me, we chatted about xmas stuff of course and turns out its one of her favorite times of year too. She grabbed a lock and some papers and we headed out to check out a unit. I mentioned I already had a lock and she asked if I had it with me. I didnt but described the lock to her, she showed me her lock that was much beefier than mine so she suggested it was probably a good choice I get this lock since I was already here and could go ahead and wrap this up and get it off my "honey do" list. First unit was a success and just as I pictured.. an empty box! So we locked it up, headed back, and she got me out of there in no time. Handed over my keys like I was buying a new car! I had to laugh about that. I forget her name and I feel bad about that but she made a boring task pretty quick and painless! I noticed she had a big iced tea from starbucks and suggested I try out the green tea, which I did and it was a good wrap up to an otherwise boring day of running errands, so I'm going to stop in soon and bring her a starbucks gift card for being so helpful. thank you!!!!

Our firm has used the 1904 West St, Annapolis, MD Public Storage location for several years. This year we reassessed our storage needs and found that we needed a larger space. Christine was extremely helpful in discussing options and pricing. We ultimately decided to upgrade to a 10x10 space. Christine put a reservation on it, we showed up a few days later to sign the new rental agreement and move in! Flawless experience, thank you Christine!

Great value. Staff is very knowledgeable. Very helpful. Facility is top-notch.

I was very pleased with the customer service extended to me by Christine. Christine has a very pleasant demeanor and has excellent job knowledge. The facility was clean and trash free. It is climate controlled! Flat bed carts and 2 freight elevators makes your unloading items into your storage unit an easy tasks. Thank you Christine for the excellent service. Contact Christine if you are in need of a short term or long term facility. Thanks, Lorenzo HLR Courier and Shuttle, LLC

When you think about moving think Public Storage your friendly store

Just picked up a few boxes for my upcoming move. Ann and Christine were so helpful. They helped me pick out the right supplies, and Ann even helped me carry my things out to my car! Great customer service!

I highly recommend this facility. The staff (Christine and Ann) are incredibly helpful and courteous. I couldn't have made my recent move without their help; they are fabulous and the facility is immaculate!

Christine is the best! She really looks out for her customers and goes out of her way to make sure your satisfied :)