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Address

1904 West Street
Annapolis, MD 21401

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

443-440-5641

443-440-5641

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor & Outdoor Storage Units
  • Small, Medium & Large Storage Units

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

443-440-5641

443-440-5641

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor & Outdoor Storage Units
  • Small, Medium & Large Storage Units
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Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression

    5'x10'
    Online only price
    $ 131/mo
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 131/mo $ 131
    1 unit left!
    Limited availability

    No Obligation

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    5'x10'
    Online only price
    $ 142/mo
    Small 5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 142/mo $ 142
    1 unit left!
    Limited availability

    No Obligation

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    7.5'x10'
    Online only price
    $ 151/mo
    Medium 7.5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 151/mo $ 151
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 195/mo
    Medium 10'x10'
    • Climate Controlled
    • Downstairs/elevator
    $ 195/mo $ 195
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 210/mo
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 210/mo $ 210
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    7.5'x10'
    Online only price
    $ 211/mo
    Medium 7.5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 211/mo $ 211
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 238/mo
    Medium 10'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 238/mo $ 238
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 239/mo
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 239/mo $ 239
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 305/mo
    Large 10'x20'
    • Outside unit
    • Drive-up access
    $ 305/mo $ 305
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 321/mo
    Large 10'x20'
    • Climate Controlled
    • Downstairs/elevator
    $ 321/mo $ 321
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 326/mo
    Large 10'x15'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 326/mo $ 326
    Hurry!
    Limited availability

    No Obligation

  • Save Impression

    15'x15'
    Online only price
    $ 339/mo
    Large 15'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 339/mo $ 339
    1 unit left!
    Limited availability

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Annapolis Storage Units near West Street and Admiral Drive in Loretta Heights

Annapolis self storage is available at this Public Storage location on the West Street exit of John Hanson Highway. We are proud to serve the Annapolis metro area as the most trusted name in self storage. We have over 550 storage units to choose from, in a variety of sizes and configurations.
We're a short drive from Navy-Marine Corps Memorial Stadium, making us an ideal spot to store tailgating gear like folding chairs, coolers, umbrellas, and more. Our 5x10 storage units are ideal solutions for that or for storing sporting goods like bicycles, plus out-of-season clothes, books, and more.
Our super popular 10x10 storage units are great for customers between residences and looking for a storage solution for their belongings. The 10x10 storage unit can fit the equivalent of a one to two bedroom apartment.
For bigger hauls, try our 10x15 storage unit, ideal for homeowners in the middle of major renovations or anyone hoping to store large objects like couches, coffee tables, beds, and dressers. It can be a huge hassle to carry those bulky items up a staircase, which is why we offer outdoor units with drive-up access. Skip the stairs when you park in front of your ground-floor storage unit and load or unload your items with ease.
This location is open seven days a week, with an attentive staff to answer all your questions and get you into the storage unit that will help you overcome clutter.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 251)

April 29, 2023
Google Public Storage BLANCA sanchez
Property is very clean and customer service is exelent.
March 11, 2023
Google Public Storage Vaughn Dickinson
Mellaney , was very helpful and provided great Customer Service !!
March 4, 2023
Google Public Storage Aidan Richardson
Love the costumer service from Pat he always is there to help me in any way possible would recommend for your storage needs.
March 3, 2023
Google Public Storage Elisha Harris
UPDATED I have had a unit here at 1904 West Street since November 2019. The service was good from day 1 and I've had no problems. I did have an increase during the pandemic that came as a surprise, but once explained I understood. The latest increase that came really shocked me, but after calling and speaking to Mellany she resolved the issue pleasantly and professionally. My issues started in December, I received ANOTHER increase notification via email and contacted the location again. Once Mellany got back to me she explained that the delayed response time was due to the holiday and her being out. She said that she would put in the request and it would be no problem. I called and called trying to get a response before my payment was due. I finally got a call back from the property manager who said that there was nothing He could do and that Mellany shouldn’t have told me that because she wasn’t the manager. He continued to overtalk me as if he already knew what I was about to say. So I was left to pay a $97 increase for the month. I received an email shortly thereafter stating that the request was denied. This was in December…so for January and February I’ve paid almost $200 more than what I’d pay if I was a new customer going into a larger unit (imagine that). Now just last week I receive another notice that ANOTHER increase of $53 is coming beginning April 1st. So after one increase just 3 months ago another one…for a total of $411 a month for a 10x15 unit——absolutely ridiculous!!!! So much for being an on-time paying customer for the last 3 years!
January 18, 2023
Google Public Storage Josh Hammaker
January 11, 2023
Google Public Storage Lawrence Ford
Melleny was extremely easy! Purchased some boxes too. Thank you Melleny for making my experience easy and fast.
January 7, 2023
Google Public Storage Kayla George
Melleny was great!! Would give 10 stars if I could. She welcomed us in with a smile and answered all of our questions with details, she also explained the differences in prices and showed us how to use the app. Thank you Melleny for being so great today, it’s very rare to get good customer service now a days!
December 30, 2022
Google Public Storage Josh Dessalines
Perfect service today, thank you so much Melleny!
December 10, 2022
Google Public Storage Krishna Bappanad
December 3, 2022
Google Public Storage Eric Harley
Melleny was amazing and very helpful. She knows her stuff!!!
November 30, 2022
Google Public Storage cynthia barrios
Cloran lo atino easy accesos.
November 30, 2022
Google Public Storage Edgar Gutierrez
Very nice location it is clean and secure
November 30, 2022
Google Public Storage Tiffany Benincasa-Powell
Melleny & Pat are amazing. We’ve been at this storage unit for a long time now and their customer service is great. Always look forward to saying hi to them :)
October 28, 2022
Google Public Storage Tymeka Johnson
Melleny did a excellent job in helping me today.
October 25, 2022
Google Public Storage Deacon Ritterbush
Friendly, Helpful, Professional. Melleny and Pat made the experience relays easy and pleasant.
August 17, 2022
Google Public Storage Joan McCullough
Public Storage at 1904 West Street, Annapolis, MD. 21401 is a great facility. The manager, Melleny was very professional, helpful and friendly. She provided great customer service when I needed to move to a larger unit. She answered all my questions and addressed my concerns. Fantastic Job Melleny!!! Five star 🌟 service. Thank you.
July 7, 2022
Google Public Storage Dolly Turner
The manager was exceptional!
July 4, 2022
Google Public Storage Nickaroni
My first experience ever with a storage facility, Evan was helpful and explained everything thoroughly. I feel I got a great price! So this is my updated review, they doubled the monthly price after they claimed I had a locked in price. Was never informed of any increase, poor customer service regarding that! 7/22 they increased my monthly rate again. I’m currently paying triple what my original rate was!!! AVOID the company completely!
July 3, 2022
Google Public Storage Gabriel Meza
Here great service
July 1, 2022
Google Public Storage Pam Braden
Melleny was outstanding!!! I never knew that Public Storage could have such outstanding service!! Thank you!
April 29, 2022
Google Public Storage nncarson143
I have been using this location for over a year and would recommend to everyone. This location is VERY safe, the staff is respectful and helpful. My unit is very accessible, perfect size, and priced very fairly. If you need a storage unit this is your place! Also, recently I had a few questions and needed assistance and Syrita was extremely helpful, kind, and knowledgeable!
March 24, 2022
Google Public Storage Kaitlyn King
Spoke with an extremely rude young man at the front desk by the name of Pat. He repeatedly told me to “learn the English language” after he said I needed to be out by the first of the month and then said it needed to be by the 31st at 9pm to not be charged for the entire month. He stated I needed to be out by the first but that meant everything needed to be out by the 31st at 9pm. If you tell someone to be out by the 1st that means 11:59pm. Not 9pm on the 31st.
March 3, 2022
Public Storage Myrna Allder
Are there any units available
February 7, 2022
Google Public Storage Melissa Emert
Terrible management/customer service experience. Had moved a bedroom set out and realized we inadvertently left 2 pieces behind. Went back 2 days later when we realized and we were told it had already been dumped. Other places offer a lost and found for a couple weeks before throwing items out that were clearly wrapped for moving. Now have to buy a new bed:( Very disappointing for what we pay in storage fees!
January 12, 2022
Google Public Storage Tom Dabney
Friendly, professional and helpful. Ryan and Pat made our storage experience easy and it fit our needs perfectly.
January 12, 2022
Google Public Storage Steven Dabney
It was a life changing experience going to this store. I am crying tears of joy. Thank you Mt heroes Patt and Ryan, please give them big raises and don't fire them.
December 13, 2021
Google Public Storage Jockamo Feno
Miss Mellany is the best! She adds the personal touch, and makes you feel like you are dealing with a good company.
November 23, 2021
Google Public Storage Lisa Smith
I can't remember how to spell her name I'm just going to call her Mel she did a Wonderful Job she had patience very knowledgeable Outstanding Customer Service!!!
November 1, 2021
Google Public Storage Vladimir Cuellar
October 7, 2021
Google Public Storage Liv S
Property manager Kristy is the best! She's a consumate professional who always goes out of her way to assist the customers. She has truly made my experience at Public Storage and I encourage anyone who is looking to store their items to do so at her location.
October 2, 2021
Google Public Storage Cory S. West
October 1, 2021
Google Public Storage Rodney Simms
Came in today to make my payment and Danielle was wonderful. She got my payment done quick and gave me other ways to make my payment.
October 1, 2021
Google Public Storage Earnest Lee
I am so impressed with this store not only does Kristy the property manager always provides great customer service. The property is always clean and they have great rates.
September 23, 2021
Google Public Storage Carrie Crawley
I came to this facility knowing nothing about storage and Kristy the property manager answered all my questions and showed me several units. The customer service was great and I left knowing more about storage than ever. Thanks Kristy
September 14, 2021
Google Public Storage Darien Gray
If your looking for a great place to store and get great customer service go see Kristy and she will help you with all your storage needs.
September 8, 2021
Google Public Storage H Green
August 28, 2021
Google Public Storage Charged -
I came is public storage today looking for a space and Kristy was great she showed me several sizes of units and explained all the ins and outs. If your looking for a place to store this is the place you want.
August 28, 2021
Google Public Storage ingrid sandy
August 21, 2021
Google Public Storage Vladimir Cuellar
Wilma was great help to let all my needs.
August 15, 2021
Google Public Storage Crystal Hicks
I came in looking for supplies for my move and Kristy was great she helped me get all the stuff I needed. Thank you Kristy for the great customer service.
August 3, 2021
Google Public Storage Alexis L
Kristy has great customer service and is always good to me when I come in.
July 16, 2021
Google Public Storage Germaine Hazel
Kristy has the best customer service. She always has a smile on her face. Need storage this is the place.
July 15, 2021
Google Public Storage eva boddie
I can in to do a rental today and Kristy was absolutely amazing. She gave great customer service and had me in and out quickly.
July 8, 2021
Google Public Storage Paula Dozier
Kristy provides great customer service and is always there to help you. The property is always clean.
June 30, 2021
Google Public Storage Lisa Kent
I needed help getting a storage and Kristy was amazing . Great customer service skills. I will recommend hed to everyone that's looking for storage thanks again.
June 30, 2021
Google Public Storage Kay Hoyle
Kristine is amazing and so easy to work with! We had an issue and she worked diligently to help us solve it and was fantastic to work with!
June 16, 2021
Google Public Storage Dominick Butler
Kristine is wonderful. Makes dealing with storage a breeze.
May 31, 2021
Google Public Storage Keith Ross
I have had a storage unit at this location since 2019. I am very satisfied with unit. I was blown away today when I received an email announcing my rate was going up 21% and there is nothing the local store up to the district manager can do. Now I'm not so satisfied. 05/31/21 - I am updating my review based on updates from Krystal and Steve who arranged for a lesser rate increase. I do appreciate their follow-up.
May 25, 2021
Google Public Storage Daniel Israel
Kristy was so very helpful today. I came in looking for moving supplies and she gave me great ideas on how to protect my belongings and if you are looking for storage this is a great place to store.
May 14, 2021
Google Public Storage Heather Goss
May 12, 2021
Google Public Storage Tiffany Dunn
Kristy is amazing!
April 21, 2021
Google Public Storage Devon Baker
Kristy provides great customer service and always helps when you need her.
April 21, 2021
Google Public Storage Tigist Malede
I came in today to make a payment for my mom and Kristy was so helpful and had me on the way quickly. She even gave me other ways to make the payment and not have to come in.
April 9, 2021
Google Public Storage Ricky Gray
Kristy keeps this facility very clean. She is very knowledgeable and helpful.
March 17, 2021
Google Public Storage Frank
Easy to rent, easy to use, and super clean.
March 2, 2021
Google Public Storage Steve Lopynski
I came in today looking for moving supplies and Kristy provided me with great customer service. I would definitely come here again.
February 16, 2021
Google Public Storage Loretta Polite-Shipman
I came in today looking for a storage unit and Kristy the property manager was amazing she provided me great customer service and great ideas for my move.
January 27, 2021
Google Public Storage Kia Kia harris
I came in today looking for a storage unit today and Kristy the property manager was great. She showed me several units so I could get and idea for what I need and gave me great ideas on how to protect my belongings for the move. Great place to store you belongings.
January 21, 2021
Google Public Storage Kailee
When I visited this public storage I received amazing customer service. Kristy was very helpful and kind and exuded great customer service. If you decide to come to this location ask for Kristy.
January 13, 2021
Google Public Storage Torre Henson
I have a storage unit at this facility and I just have to say what great customer service I always get from Kristy and she surely keeps this property clean.
January 3, 2021
Google Public Storage Sheryl Williams
Kristy the property manager at this store has great customer service and is always ready to help you.
December 16, 2020
Google Public Storage P
I came in today to buy moving supplies and Kristy the employee there was great. She helped me pick out the supplies I needed and even took it all to my car in the pouring down rain. Thank you for the great customer service Kristy.
December 5, 2020
Google Public Storage Mary Widman
Kristy was a godsend in assisting me with obtaining storage space under strenuous circumstances. She could not have been more profesional and also a good marketer in assisting with supplies I need to successfully transition to my new home.
December 1, 2020
Google Public Storage Shawna Bell
I came in today to buy moving supplies and Kristy provided great customer service and even went beyond to help me bring what I purchased to the car for me. Thank you Kristy
November 27, 2020
Google Public Storage Kyle Gerry
Kristy is the number one associate of this establishment, she is always efficient and curtious with any questions I have.
November 19, 2020
Google Public Storage Kyle Johnson
I ended up coming to this public storage to purchase a few boxes the lady Ms. Kristy was very helpful and had such a positive attitude thank you!!!
November 5, 2020
Google Public Storage Lizzie liu
I came in there lookin for a storage kristy had great customer service and was really helpful I will recommend that location to others.
November 5, 2020
Google Public Storage Nunyo Bidness
Kristy is great. She always provides the best customer service and will help you with your needs
October 14, 2020
Google Public Storage Amaury Harrigan
I came in today with my wife to do a rental and Kristy provided great customer service and made the move in process an easy one.
October 6, 2020
Google Public Storage Onyx G
October 6, 2020
Google Public Storage orrett coke
I came in today looking for moving supplies and Kristy provided me great customer service and help me find everything I need for my move.
October 6, 2020
Google Public Storage Daniel A Butler jr
A great place to store my stuff
September 12, 2020
Google Public Storage Clint Walker
I have come in several time for moving supplies and Kristy has always provided great customer service and even more. You need moving supplies go see Kristy she will help you.
September 3, 2020
Google Public Storage Joseph Moore
I have a storage space here and just met Kristy the new property manager and she is very helpful and provides great customer service.
September 3, 2020
Google Public Storage denise hatch
I came in today to buy some moving supplies and Kristy was great. She helped me find what I needed and not only that went the extra mile and help me bring all of it to the car. Great customer service Kristy.
September 3, 2020
Google Public Storage Eileen Lardner
If your looking for a place to store your belongings this is the place you want. The property always looks great and Kristy the property manager provides great customer service.
August 12, 2020
Google Public Storage alec moskavich
If you are looking for a place to store your belongings this is the place you want. They have great rates and Kristy the property manager has great customer service and will help you with your storage needs.
August 12, 2020
Google Public Storage Kenneth Thomas
I just met Kristy today and she is just wonderful. She gave me great customer service and good ideas on how to make my move easier.
August 6, 2020
Google Public Storage Mark Riccini
We utilize our outdoor storage space to stage our company's deliveries. We had a sizable delivery from a courier who was supposed to drop the heavy packages directly into our unit, per the directions on the ticket and the info provided by the front desk at this location. However, the large shipment was dropped outside, and several units away from ours. Evan went above and beyond and personally moved the entire delivery into our unit, and called me afterward to confirm. This is a great storage location, and I'd recommend it to anyone. Laurie has also been a huge help, and does a superb job. Thank you both very much for everything you do!!
July 25, 2020
Google Public Storage Jamie Massey
Laurie was awesome she knows what she's doing. She does her job well. She's always smiling and polite to the customers. We need more people like her everywhere. My husband and I couldn't ask for better customer service. Excellent and professional!!!!!!!!
July 1, 2020
Google Public Storage anna cutler
Laurie was so helpful and professional. She cares about her store and her customers.
May 27, 2020
Google Public Storage Camille-Kay Brewer
Laurie was super helpful. She exemplified top notch customer service and empathy. I would recommend this location to others based upon my interactions with her. She singlehandedly made my experience 5 stars. Thank you, Laurie.
April 2, 2020
Google Public Storage Wesley Bryant
Thank You Laurie! Your service was amazing and you helped me quickly and effectively. I would highly recommend this location for storage. The unit was nice and clean as well!
March 29, 2020
Google Public Storage Eileen Hoover
Public Storage is very fortunate to have an employee such as Laurie! She is gracious, extremely helpful, and keeps the premises spotless (inside and out)!
February 21, 2020
Google Public Storage Stephanie Morris
Very good service. Lori is great!
February 20, 2020
Google Public Storage Victoria Leetsi
Thank you so much managers Laurie and Michael. Great help getting me set up with nice storage unit. All details of cost and how to use my unit. Great friendly people , wonderful experience .
February 17, 2020
Google Public Storage Paul Madden
I stopped at this store for packing stuff. Mike and Laurie were very helpful and knowledgeable. The store is very clean and organized.
February 5, 2020
Google Public Storage Lynn Maichle
I've been using the Public Storage facility at 1904 West Street in Annapolis since 2013. On the positive side: the onsite manager, Laurie, is excellent. She keeps the facility immaculate, and provides extremely good customer service. The district manager, Josh, recently responded very quickly with a positive action to an issue I had, with the bounds of what he was enabled to do, and gave me options. On the negative side, the corporate office raises their rates after only 6 months to 1 year, based on "percent occupancy." And the worst aspect is the high percentages: the increase for February was 24%! This is a very negative business practice.
January 31, 2020
Google Public Storage Lillian Donovan
I just worked with Laurie at my local Public Storage and she was the consummate professional. She walked me through all of the paperwork, answered all of my questions and showed me several units that fit my needs. I wish all of the property mangers that I work with would be as pleasant and easy to deal with as Laurie.
January 31, 2020
Google Public Storage Denise
December 11, 2019
Google Public Storage Barry Henderson
Kris and Laurie are good girls. There are very helpful and knowledgeable. They keep their store very clean.
December 5, 2019
Google Public Storage Nick McGrath
Laurie and Kris are very friendly and nice. The facility is clean. What they don't tell you is that there are only (2) carts for the entire facility. It sucks when you have to wait 30 minutes or more for a cart, or carry your stuff in one box at a time.
November 3, 2019
Google Public Storage Chrissy Calvert
Laurie was absolutely wonderful and so helpful!!! Excellent customer service
November 3, 2019
Google Public Storage Abby Rosen
I first met Laurie when I came for the appointment to see the Public Storage facility. She was very caring and helpful. On the day that I stored my property at the storage facility, Kris was the person who helped me, and she did a really great job. Kris is very willing to go out of her way to make the experience positive, and without stress. She was very helpful, thoughtful, caring and professional. Thank you for making my first experience with Public Storage 5 Stars!!!!!
October 30, 2019
Google Public Storage Jim Hodges
Brittany was very helpful in finding me a less expensive, but LARGER, unit, and in updating my files and records and payment method. Thanks Brittany! Great service!
October 25, 2019
Google Public Storage Trudy-and-Stephen Lynn
I came here recently to rent a storage unit. I had an overall great experience. Laurie was the attendant on hand that day and she was awesome. She walked me through all the paperwork and was able to answer all the question I asked. She was also very patient with my 18-month old as he ran around the store. Moving can be a very stressful ordeal, but she help make the process a lot smoother. I'm glad I chose Public Storage and will do so again in the future.
October 25, 2019
Google Public Storage Stephen Lynn
Laurie was a big help to me and my family. She was knowledgeable, patient , and kind. She helped us pick the right unit for our our needs and went above and beyond to accommodate us. It's rare that you find such great customer service. Therefore I feel obligated to write this review. If anyone from Public Storage is reading this, I recommend awarding Laurie with your highest employee award.
October 10, 2019
Google Public Storage Michael Purdin
I was able to rent a unit on a Sunday on short notice and Laurie was EXTREMELY friendly and helpful and showed me around and got me setup. Promotion of 1st month for $1 is a bit misleading as you are still charged a $25 admin fee but still a great price for first month. Unfortunately I was unable to fit everything into my storage unit so was forced to throw some items into the dumpster. Dumpster was filled to capacity already by other tenants so I neatly placed the chairs and cabinet directly next to the dumpster. Next day I received an email and a nasty phone call from Chris stating that I had been caught on camera "dumping" and would be charged $75, and if it happened again I would be evicted. A sharp contrast to the warm welcome I had received from Laurie. I called several times to discuss the charge and the fact that the dumpster was full as I feel I should be permitted to dispose of unwanted items as a paying tenant...however to date my phone calls and email responses have gone unanswered. They also took the liberty to automatically charge my credit card the "dumping" fee. As far as the property is concerned it's a storage unit...dime a dozen...nothing unusually positive or negative. I rate Laurie a "5" and Chris a "1"...so rating a "3" as a whole. My suggestion to them would be to get a larger dumpster or more frequent pickups in order to all ALL paying tenants to use the dumpster.
September 12, 2019
Google Public Storage Chad Robertson
This Public Storage location is the best. Kris and Laurie were so easy to deal with and made sure all of my storage needs were met. The are fast and friendly! The building is also clean and well kept. Highly recommend.
September 11, 2019
Google Public Storage Jason Rupert
September 9, 2019
Google Public Storage Alaina Foster
My Step-dad asked me to write this review for Kris. He said in the last 2yrs she was the nicest CSR he has encountered. She went over and beyond to help with an issue within the unit, taking pictures etc and just making sure all was ok. If ever renting from this location please ask for her.
August 19, 2019
Google Public Storage C WOOD
Laurie was very helpful in choosing a unit to fit my needs. The facility is clean and well maintained both inside and out. Thank you Laurie!!
August 10, 2019
Google Public Storage Frederick Illuminated
Kris helped my dad get a much needed unit for tools quickly and they're very nice to talk to.
August 4, 2019
Google Public Storage Patricia Cole
Laurie was extremely helpful with packing suggestions. She took the time to answer my questions. Beautiful showroom and the supplies were presented well.
July 25, 2019
Google Public Storage Smile now Smile forever ‽
This location is a mice alternative to the other public storage location just down the road. This and the other locations staff are both really great and very friendly and hekpful.
July 23, 2019
Google Public Storage Tommy Kettmer
Laurie was super helpful and friendly. She went above and beyond to help me when it was close to closing time. I appreciate the great, excellent and awesome customer service. Thank You!
July 15, 2019
Google Public Storage B More
Great customer service from Mac at the west street location. Nice well taken care of units. 5 stars
July 14, 2019
Google Public Storage Edward Beck
Kris was amazing!
July 13, 2019
Google Public Storage Michael W.
Kris was very helpful and offered a streamlined process for getting started!
July 11, 2019
Google Public Storage Newscaster1
Kris did an awesome time at eexplaining everything. My boyfriend was sort of familiar with this kind of thing but I was not and she explained everything in a way I understood.
July 10, 2019
Google Public Storage Omar Rivera
I was attended by a very kind person, she explained everything to me with patience, she is Great her Names is LAURIE.
May 31, 2019
Google Public Storage Geneva Stephens
Laurie was great! Super easy to get set up and in the unit. Made it easy having the locks and packing Material there as well.
May 8, 2019
Google Public Storage Email No longer in Use
Laurie was so helpful and thorough! Really appreciated the great customer service!
May 8, 2019
Google Public Storage Devin R
Laurie was so friendly and helpful! She explained everything and made the entire process smooth and simple. Competitive pricing as well. Thanks!
April 26, 2019
Google Public Storage Titus Kilpatrick
Laurie and Kris are the absolute best! They were very thorough and caring about getting me the best deal for my unit, securing my private information, and ensuring that my renting process was as easy and pain-free as possible! Thank you guys!!!
April 18, 2019
Google Public Storage Farzin Faezi Razi
April 9, 2019
Google Public Storage Cindy Crockett
Evan was great to work with. The price was right and so is the location. The place was very neat and clean.
April 5, 2019
Google Public Storage Maryalice Todd
Laurie was very helpful and provided a tour of the facility and even walked me twice to my unit to get everything set up. She answered all my questions with a caring and professional attitude. She loves to help people and I feel fortunate to have worked with her on getting my unit.
April 1, 2019
Google Public Storage Randy Kidd
Laurie is awesome! She helped us find the exact right size for our needs, helped us figure out which boxes we need and was super friendly. Would recommend Public Storage in general, and this facility in particular.
March 30, 2019
Google Public Storage Paula Thompson
Kris was outstanding with a beautiful personality and very helpful would recommend
March 26, 2019
Google Public Storage Edward Jakubuwski
Kris was beyond wonderful the entire process from my initial phone call all the way through my rental of a unit. She explained everything so it was easy to understand, and although during my office visit she had several customers to juggle I did not feel for a second like I was not her only customer. She is professional yet personable, and really made a hectic situation in my life more pleasant. The facility is well maintained, clean, and I do not have a concern about the safety of my belongings. Again, thank you for all of your help, patience, and understanding Kris!
March 24, 2019
Google Public Storage Crys Cain
What a quick and easy experience!
March 21, 2019
Google Public Storage Rebecca Downs
The place is clean, and the staff are very kind, and very accommodating. They are very competitively priced too.
March 17, 2019
Google Public Storage Mike Maurer
Kris was helpful and efficient. Very positive experience
March 15, 2019
Google Public Storage Randy Hippen
Just signed a lease on a unit today. Laurie is great to work with and explained everything very clearly and gave us a lot of tips that are very helpful. Facility is exceptionally clean and conveniently located.
March 6, 2019
Google Public Storage Naome Lescroart
Kris was so kind and extremely helpful!
March 5, 2019
Google Public Storage Howell Parry
Kris was cordial and knowledgeable about the facility and products. I had an appointment and was handled on time (even a touch early) and efficiently. She showed me alternative space and got me just the space I needed.
March 5, 2019
Google Public Storage Valerie Lawrence
I really appreciated the customer service I received here. I visited both locations on West Street, and both Laurie and Kris were kind and courteous and made sure that I received the best service. This is the kind of customer service that helps you decide where you want to do business. Well done!
March 2, 2019
Google Public Storage Derek “Deke” Lawrence
Laurie and Kris helped. They're Awesome.!!!!!!
February 27, 2019
Google Public Storage Jimmy Donlin
Laurie was a great help and a better person
February 22, 2019
Google Public Storage Terri Medile
Excellent customer service! Kris made what could have been a days-long project doable in a few hours by helping us find the perfect size unit, in the perfect location. The facility is clean, easy to access, yet secure, and the location is perfect.
February 22, 2019
Google Public Storage Matthew Chism
Very Knowledgeable and very helpful would rent from here again - update as of 02/22/19 I worked with Kris and she was very friendly and got me into my storage unit very quickly. She was also very helpful
February 12, 2019
Google Public Storage Rick Kennedy
Laurie is a pleasure to deal with.
February 8, 2019
Google Public Storage shawn burroughs
Very good customer service. Laurie was very helpful, she made very good recommendations of useful items to help me and she wasn't just trying to sell me everything in the store. She also gave me recommendations of units of the same size that would cost me less. No complaints at all. Very professional.
February 6, 2019
Google Public Storage Susan Samuels
I had a fabulous experience with Kris & Laurie. They helped and simplified getting a unit and going thru the paperwork. I would gladly recommend them to anyone. I left a happy customer.
February 6, 2019
Google Public Storage Sean Cavey
A pleasant experience! Laurie greeted me as I entered the office and was able to guide me through which size unit I needed. I came back later that day and Laurie was able to process my lease paperwork quickly. She walked with me to the unit for initial inspection and notice one of the latch handles was broken. I liked the unit location and Laurie said she would fix the handle. By the next morning a new latch was installed on my unit and the lock was able to go on much easier. Thank you Laurie!
January 25, 2019
Google Public Storage Maxine Whitelock
Great service from Laurie!!
January 25, 2019
Google Public Storage Laura Moore
Dear Kris and Laurie, I just wanted to express my gratitude for the kindness and professionalism shown to me by both of you today!!! Public Storage facility not only provides excellent customer service and cleanliness, but is also a great value.
January 25, 2019
Google Public Storage Rick Fastiggi
Kris and Laurie are awesome and extremely helpful
January 19, 2019
Google Public Storage Daniel Testa
Loved the staff here! Kris was extremely friendly and helpful! She was able to answer any questions we had and provided excellent customer service!
January 18, 2019
Google Public Storage Keidra Weaver
It was a very pleasant, detailed, informative and fast pace check in! Linda (don’t know if I got it right, but it’s the older woman with a awesome personality) was wonderful at guiding me, giving me precise information and feedback on my packing and storing expenses.
January 13, 2019
Google Public Storage Kim Clemens
I had a great experience with Laurie, one of the on-site managers. She was knowledgeable, informative, and personable. I was shown the best options for my storage needs, and she helped me pick out boxes and other moving accessories. The paperwork process was easy and did not take much time. Would recommend 10 times over. Thank you.
January 10, 2019
Google Public Storage Maria Dempsey
Very satisfy Laurie was very helpful and friendly, thank you.
January 8, 2019
Google Public Storage JUZE ALMIGHTY
The property manager ms.Laurie was very helpful I work for a move company and she made sure everything went as smooth as possible I really appreciated her professionalism Thanks Ms. Laurie
January 3, 2019
Google Public Storage Courtney Adams
Laurie was so helpful. I love good customer service and she is that!
December 24, 2018
Google Public Storage wayne simmons
Evan provided great customer service and property manager, Laurie, was very helpful in making certain that any questions were addressed immediately. Outstanding team work!
December 14, 2018
Google Public Storage Samuel Wirtz
Absolutely loved my experience, Katie was fantastic! Y'all need to clone her and staff all your locations with her!!
December 14, 2018
Google Public Storage monique creel
Katie was an amazing customer service rep. She answered every question I asked about packing supplies and greeted me with a warm welcoming smile .
November 27, 2018
Google Public Storage Eric O
Very clean facility that is very well maintained. Very friendly onsite management.
November 14, 2018
Google Public Storage Keith Christensen
Very friendly and knowledgeable about the facility. Answered all questions and issued my unit as reserved.
October 31, 2018
Google Public Storage Lisa Johnson
Laurie has a great personality and is always very helpful. She also keeps the property very clean.
October 27, 2018
Google Public Storage yvonne simmons
Great and friendly staff. Very informative and helpful. Evan made changing out units and renting a new unit smooth and seamless.
October 25, 2018
Google Public Storage Jonathan Meier
Staff at Public Storage is nothing but friendly, informative, and helpful. Thank you Laurie!
October 24, 2018
Google Public Storage Pierre O'neal
Please give Laurie a promotion she deserves it,she always polite concern and professional .We love her dearly.
October 1, 2018
Google Public Storage Debbie Yates
Laurie was so helpful with our needs and took the extra time to get us settled in to our unit. We felt that she is a valued employee and goes the extra mile when needed. Thank you for all your help Laurie.
September 26, 2018
Google Public Storage Brittney Reabold
Public Storage has a great atmosphere, great pricing, and a friendly staff. The customer service was amazing! Laurie helped with all of my needs and made my visit very welcoming. She explained everything in detail and made the transition extremely smooth for me! The facility was very clean and tidy as Laurie just got done mopping the all of the storage floors. I would recommend this storage unit to anyone and everyone!
September 17, 2018
Google Public Storage Patrick Boyle
Very helpful and friendly!
September 14, 2018
Google Public Storage Richard Whitfield
Laurie has great customer service and always keeps a great smile on her face.
August 18, 2018
Google Public Storage laura waterman
Evan was great! He helped me find the right space and patiently explained all of the details. The space is in a convenient location and just right for my needs. I like the month-to-month plan.
August 16, 2018
Google Public Storage Lisa Cholmondeley (pesky)
Laurie is incredible! I've used this storage location for 6.5 years and all of it while living abroad and she was always available to help. The employees before her were also excellent and great in helping me resolve any hiccups from the other side of the globe. When it was time to move out Laurie also made that seamless. Your stuff is safe with them!
August 15, 2018
Google Public Storage Cassandra Rullman
Laurie was awesome! She was so helpful and I felt like she really explained the entire process and cost breakdown to me. I would definitely recommend this location to family and friends!
August 8, 2018
Google Public Storage Jamie Lamartin
Property Number: 07010 - 1904 West St, Annapolis, MD 21401 Property Manager: Evan Review: I had a good experience with Evan. She is thorough, patient, and kind.
July 16, 2018
Google Public Storage Katie G
Laurie and Evan were very helpful. Would recommend.
July 12, 2018
Google Public Storage Rodecia Carter
Has become so much better, staff is very friendly especially Laurie. Very willing to take time and help fit our families needs. Thanks
July 12, 2018
Google Public Storage Kate Alvin
Laurie was super helpful and made our experience seamless and easy. She is very friendly and I recommend doing business with her.
June 28, 2018
Google Public Storage judy roopnaraine
Omg... Lauie and Evan are the best customer service managers that Public Storage has. They are both helpful in answering all questions and go over and beyond what is required from a customer service managers. I love seeing their smilng faces. You are greeted as soon as you come in the door. I would definitely rent a storage unit from this facility again!! #1 Customer Service!!❤❤❤❤❤
June 16, 2018
Google Public Storage Darrell Claiborne
Laurie did an amazing job getting us setup and checked in. She was extremely helpful and very knowledgeable!
June 16, 2018
Google Public Storage jared marvel
Great experience with Laurie. Very helpful and easy process to get us set up with our storage unit.
June 15, 2018
Google Public Storage Zach Johnson
Great deals and great customer service! Thanks Laurie for the help!
May 31, 2018
Google Public Storage Halston Hoover
Great management and super friendly!
May 30, 2018
Google Public Storage Lavonne S
We rent a unit at the Public Storage down the street from this one and stopped by to check out a 10x10 unit. Laurie was extremely helpful.
May 23, 2018
Google Public Storage Olivia DiCarlo
Laurie was extremely helpful and made sure I got the best deal for my situation.
May 22, 2018
Google Public Storage Jake Holder
May 5, 2018
Google Public Storage Devin Flagg
April 29, 2018
Google Public Storage kira lim
Laurie helped me out a lot and helped me figure out what was best for my situation. She showed me to the unit and gave me great advice for future purchases.
April 29, 2018
Google Public Storage Laura Marrow
Ami, thanks for all your help yesterday! Good luck at your new location and hope you get to visit home in North Carolina soon. You guys have been very helpful with my unit and getting things consolidated for me in one unit.
April 29, 2018
Google Public Storage McLart M
Great customer service yesterday! Thank you for such a positive experience.
April 29, 2018
Google Public Storage L von Michael
Thank you so very much for your help with my Mom's storage unit yesterday. You guys have been very helpful!
April 27, 2018
Google Public Storage Doug Wirth
Friendly and accommodating, this storage facility is one of the best I've ever encountered (and I've been renting storage units for 20+ years! The manager, Ami, is always very patient, professional and knowledgeable. She eased my mind while I was in the process of moving across the country. Top Notch!
April 22, 2018
Google Public Storage Chris Leclaire
the property is always clean and the staff is excellent. In particular Laurie and Ami have been very helpful on many occasions
April 11, 2018
Google Public Storage Scott Stocker
Extremely friendly and helpful staff. Looking forward to working with Public Storage and our customers. Store front is very clean and well organized. The most durable boxes available.
April 11, 2018
Google Public Storage Scott Stocker
Walking into this facility was a fresh breath of air. The displays of their products were like art work. Laurie the property manager is a very capable person. She knows this facility very well and can assist in many angles of moving and storage. Laurie took her time to educate us on size units and the web site. Very polite and helpful. Plan on using her storage facility for our company plans. Scott Stocker Four Forces Moving Service.
March 30, 2018
Google Public Storage Sheri Zuniga
Very good service and nice, knowledgeable staff. I would definitely recommend this business to other people
March 26, 2018
Google Public Storage Lori Madden
Ami was very helpful in brlping mh husband and i get the right suze unut at a great price. Would definately recommend this facility.
February 2, 2018
Google Public Storage Serge Hadji
I was very impressed with Ami’s great attitude and customer service and her willingness to go above and beyond.
January 28, 2018
Google Public Storage Julian B
The customer service was great and all the questions I had were answered, which is helpful when moving.
December 13, 2017
Google Public Storage M H
November 25, 2017
Google Public Storage Deb Kontor
Clean, efficient, professional,expedient and extremely pleasant staff. Ami is wonderful.
November 19, 2017
Google Public Storage Doug Jordan
Amazing staff working here. Evan was very pleasant and was helpful in helping me find the perfect space for my wife and I as continue to move and find a new home
September 27, 2017
Google Public Storage Carrie Rusticelli
Great experience! Very friendly, knowledgeable staff! Milly made the process seamless! The facility is spotless and I am very comfortable having my belongings there.
September 22, 2017
Google Public Storage Zack A
So I was in the other day looking for a place to store my stuff while I get ready for a move and while I was there Milly was the biggest help I could imagine. She gave me the best customer service, gave me tips on how to use packing supplies to maximize my usage of the space. She was professional but fun and upbeat at the same time. Very much appreciated from the other places I went where the employees weren't thrilled about their job. I will highly recommend this location to my friends and family.
August 17, 2017
Google Public Storage George Kosmides
I would just like to say that Millie is always very professional. I always get greeted with a smile and helped promptly. Also the property is always clean.
July 17, 2017
Google Public Storage Adrienne Maeser
Millie and Christine were both EXTREMELY kind, considerate, and helpful throughout our entire rental time. The Annapolis location is always clean too. I had a great experience using this facility and would highly recommend it to friends needing to store their belongings in the future!! Thanks again ladies! xx
July 14, 2017
Google Public Storage Candice Jenerette
I come in this store every month to make my payment and Millie is always very helpful and is always pleasent.
July 14, 2017
Google Public Storage Nicole W
Very clean facility and helpful staff. Overall a quick and easy experience.
June 29, 2017
Google Public Storage Steve Salinas
Good rates, clean and easily accessible units.
May 4, 2017
Google Public Storage Patricia Smith
April 12, 2017
Google Public Storage Latasha Wilson
Miss Milly Had A Great Persona. Was Very Helpful. She Was Very Mindful. Thanks Again, Milly!!
February 24, 2017
Google Public Storage Robin Thompson
Milky was very helpful and polite. Wonderful experience.
January 13, 2017
Google Public Storage Cameron Woods
Great service, very quick, and clean and well maintained units. Would recommend!
December 29, 2016
Google Public Storage Brittnie Amanda
I visited last week with my mother and left with the best impression ever!!!! Milly is a rockstar. Me and my mother are in the process of moving but we didn't really know what supplies to get to protect our stuff, once Milly came over with her awesome personality we walked out with everything we needed plus more! Had the best experience with Milly!!!
November 28, 2016
Google Public Storage Andrea McMillan
I came in today to purchase moving supplies and I was greeted by millie who was very helpful in helping me pick products that would keep my belongings protect. Her customer service was outstanding.
September 26, 2016
Google Public Storage Linda Garcia
I came into public storage today to purchase some moving supplies and was greeted by Chanel who was very helpful in getting me everything I needed to make my move easy. Great customer service Chanel.
August 9, 2016
Google Public Storage Joe Mccrea, Jr.
I came to pay a bill for another location and the property manager Chanel was very nice and helpful
July 23, 2016
Google Public Storage Albert Thompson
I go in often to pay my bill and chanel is always please and able to help me with any questions I have. She smiles when I come in and she's listens to me. Her customer service is the reason I go In to pay instead of paying online. I wanted to share my good experience, which people don't do enough of. Thanks Chanel for always making me feel like top priority.
May 27, 2016
Google Public Storage Michele London
Rebecca was very helpful in help me pick the perfect unit for me! Thank you.
April 30, 2016
Google Public Storage Fog runr
Keith and Kristine are charming and professional individuals who are thoroughly familiar with their business and do an excellent job of satisfying the customer's needs.
April 29, 2016
Google Public Storage Hillary Rawls
Great experience! Keith was very knowledgeable and helped us in a timely manner.
March 25, 2016
Google Public Storage Nick Hahn
Keith was very helpful and professional today with my storage unit. I will return to this property.
February 27, 2016
Google Public Storage Richard McCarthy
I came in here to buy packing supplies and the young lady Lashana was very helpful and polite!
February 22, 2016
Google Public Storage S
I underestimated moving! I came into this public storage to get moving supplies. As I walked in I was greeted by Lashana. She went down a list asking about the items I would be moving, as she was done we went around she picked up all the items I would need based on the list we made. At first I was like no way I'm not going to use all of this but I still end up taking her advice and guess what! The only thing I'm left with is packing paper LOL Thank you Lashana! I really appreciate your good service.
January 20, 2016
Google Public Storage Hello ToYou
I came in today to make a payment for a friend and Lashana was very helpful and also let me know that I can go to any public storage or online to make the payment which is good to know considering I drove from Riverdale to Annapolis to make the payment because my friend stores at this facility.
December 21, 2015
Google Public Storage renea smith
On 12/20/15 i came in to do a rental lashana was very helpful she showed me the unit , merchandise explain everything theory making my first time experince great. I would recommend this public storage to any one due to great customer service
December 14, 2015
Google Public Storage Renita Coghill
I'm a current customer and I was at my unit and Lashana walked pass and kindly ask me how my unit was working and did she need anything. I thought that was great customer
November 27, 2015
Google Public Storage Karen Bowlding
The lady who helped me which was Kristine helped me looking for the moving supplies and she was a very nice lady, she helped me very much
June 20, 2015
Google Public Storage John Stracka Jr
Came in to inquire about getting the storage unit Kiara was very friendly and helpful
June 17, 2015
Google Public Storage Everal Campbell
Came in to get some boxes, kiera was very polite and informative..I will be back in the winter time to store here ..
May 12, 2015
Google Public Storage J David Lee
Nothing is ever fixed. The walk in gate has been standing open every time we have been there in the last 6 months - we always go in and complain and are told "oh - I think it's closed" so anyone can walk in from the projects. The place is always dirty and it is overpriced and they stick you for "insurance" that you must buy and strangely enough it is only available from them - in other states people get arrested for this sort of scam. And my experience at the front desk has been less than delightful. There may be worst places to rent storage space but so far I haven't found them.
May 8, 2015
Google Public Storage George 3
Great experience at this location. Everybody was very nice especially Kiera!
April 17, 2015
Google Public Storage Skip Conover
This is an excellent site. It has always been clean and supportive, even when I have now changed my unit 4 different times to different sizes. I've been using the services since April 10, 2005, very satisfactorily.
April 17, 2015
Google Public Storage Jasmine Howard
Autum was incredibly professional. She greeted us immediately with a smile and willingness to help. The facility was clean and well organized. I would rent from Public Storage!
April 16, 2015
Google Public Storage Craig Leonard
Kiera was very helpful. When I couldn't move out by the 6pm deadline, she put me in contact with the District Manager. He was very understanding and extended my checkout at no extra charge.
March 19, 2015
Google Public Storage Patricia Griffiths
I am planning on making a big move so I went into the store to get information because I have never rented a storage unit before. Brittani greeted me as soon as I stepped through the door. She was very thorough and wrote down all the things I would be moving. She even suggested some packaging supplies that I would have never remembered that I needed. She also showed me a unit size that would best fit my needs. Although I am not moving in a few months and she knows this I appreciated her treating me as though I was purchasing a unit today.
March 11, 2015
Google Public Storage Zack Stachowski
Autumn and Christine were tremendously helpful! Will definitely use again for my next move!
January 31, 2015
Google Public Storage Gabby Davis
I was shopping around looking for storage and stopped into 1904 West street and that's when I met Christine and she was very nice and 100% helpful, she showed me a couple of units and she answered all of my questions that I had. I am just looking at the moment but don't need storage until April. So I will be back when I need storage. Definitely! Thank you for you're time Christine, you were a great help!
January 29, 2015
Google Public Storage Andy Stratton
Had a great experience. Christine as a big help, answered all my questions and I was happy to find out I could buy all my boxes there, I hate scrapping around for moving boxes.
January 16, 2015
Google Public Storage John Alden
Great business model--simple from start to finish, people are great, agree with other 5 star evaluators! Will do business again.
October 9, 2014
Google Public Storage Claude Monaghan
Very friendly and helpful staff,
October 2, 2014
Google Public Storage David Santiago
Wow definitely the best storage in maryland. The manager is the most understandable person in the business. Thank you and I recommend a 5 out of 5
September 16, 2014
Google Public Storage John Padden
Have been using Public Storage on West Street now for 2 years.... What I liked from the outset was that it's a clean facility. Since we've been there the staff has been very helpful....We have had 3 units, and each time they've made it very easy for us.... Christine has always answered our questions pleasantly and honestly. They are a pleasure to do business with.
September 11, 2014
Google Public Storage Lisa Rath
Christine saved the day! Despite confirming my arrival time, at a different Public Storage the manager would not even let me in. In a panic with my moving truck waiting to unload, I raced to THIS Public Storage, where Christine did everything and more to turn the situation around. She was calm, professional, concerned, and solution-oriented. Christine clearly takes pride in her work and in excellent customer service.
August 28, 2014
Google Public Storage Kathy Klein
I cannot express my gratitude for how helpful and professional Christine was in getting me situated and going over my options and pricing. I highly recommend this location. Thank you!
July 1, 2014
Google Public Storage Jeffrey Dickens
The person on duty today (7/1/14 @ about 10:30am) at my facility (who I believe was the manager), was extraordinarily helpful! I had been unable to log onto my account via the Internet, and despite "assistance" from Tech Support and Customer Support, and a very nice personal phone call from a regional manager, no one had been able to figure out the problem! But his woman at my facility figured it out! My storage unit is for my business. Therefore, the Public Storage account was opened under my business's name, address and phone, and paid with a business credit card. And yet the online account login uses the "home phone number" as the login by default. Well -- guess what? My account doesn't have a "home phone number" because it has nothing to do with me personally or my personal home! Therefore, since there was no number entered into the "home phone number" field, it was therefore impossible to login into my account online. And this woman figured out the problem -- while Tech Support, Customer Support and the Regional Manager were unable to! Kudos to the woman who assisted me! NOTE TO SOMEONE IN TECH SUPPORT OR SOMEONE WHO ACTUALLY CARES: You really need to re-think your default online account set-up . . . why would you automatically utilize a home phone # as the login, if the home phone # isn't actually a required field entry in the account set-up? And why would it be a required field entry if the home phone # has nothing to do with a business-related storage unit and account? Re-think that work stream with more linear and logical thought please. You actually wasted about 4 hours of my time by not having this set up properly.
May 2, 2014
Google Public Storage Debra Connors
Christine and Nicholleta were fabulous. Nicholleta went way above and loaded the boxes in my car.
March 29, 2014
Google Public Storage george oliphant
Had a gvrea Eperiednce here at public storfage. t Experf ience
March 26, 2014
Google Public Storage Brittany Shams
March 23, 2014
Google Public Storage martina johnson
Great safe location. friendly and efficient staff members. Clean and no funny smell !
March 20, 2014
Google Public Storage Edward Watson
Christine was great with helping me with packing supplies as well could answer any questions about storage it was a great experience will all ways use public-storage as long as she works at that location
March 19, 2014
Google Public Storage Rich Piske
This Public Storage location is stocked with very friendly staff who are more than willing to go the extra mile for you. In particular though is the manager Kristina. She has been immensely helpful at working with me through a difficult situation and I would recommend her in any "customer service" position. It's rare that you find people who genuinely care about your situation, and she's just been awesome! 5 stars all the way! Thanks again.
March 19, 2014
Google Public Storage Cristina Laggini
Service is great, staff is always friendly! Very convenient with the 24 hour access! The property manager Christine is great! Definitely would recommend using them for storage!
February 1, 2014
Google Public Storage lola washburn
was great a nice lady christine helped me to get my packing supplies.....polite and smiling...
January 31, 2014
Google Public Storage roberto gonzalez
Muyvueno sheldon
January 22, 2014
Google Public Storage WSAgent Shoemaker
Christine was extremely helpful in selecting the right size storage unit for us. We purchased all our moving supplies: boxes, bubble wrap, etc with Christine's assistance. She always has a smile for us and has gone out of her way to make us feel comfortable with the facility.
January 19, 2014
Google Public Storage Michael Bluth
I had a great experience renting from this public storage, its the one across from starbucks and the condos. I originally went ot hte public storage down the street across from audi since I was getting my oil changed and figured I had some time ot kill so why not get this mundane boring task over with since I needed a storage unit for some xmas stuff that was still overtaking my rather small apartment. I had a lock and was told I couldn't use it at the one across from audi, and they seemed uninterested in helping me for some reason anyway. It looked like they were about to goto lunch, so oh well. Sorry to have interrupted? So I marched on up the street since a little excercise never hurts and like most people thats one of my new years resolutions. I was greeted by a friendly woman who welcomed me and asked how she could be of service. I told her I needed a storage unit for some boxes. She asked me a few questions and told me she has just the right size for me, we chatted about xmas stuff of course and turns out its one of her favorite times of year too. She grabbed a lock and some papers and we headed out to check out a unit. I mentioned I already had a lock and she asked if I had it with me. I didnt but described the lock to her, she showed me her lock that was much beefier than mine so she suggested it was probably a good choice I get this lock since I was already here and could go ahead and wrap this up and get it off my "honey do" list. First unit was a success and just as I pictured.. an empty box! So we locked it up, headed back, and she got me out of there in no time. Handed over my keys like I was buying a new car! I had to laugh about that. I forget her name and I feel bad about that but she made a boring task pretty quick and painless! I noticed she had a big iced tea from starbucks and suggested I try out the green tea, which I did and it was a good wrap up to an otherwise boring day of running errands, so I'm going to stop in soon and bring her a starbucks gift card for being so helpful. thank you!!!!
December 9, 2013
Google Public Storage Kris Kalinowski
Our firm has used the 1904 West St, Annapolis, MD Public Storage location for several years. This year we reassessed our storage needs and found that we needed a larger space. Christine was extremely helpful in discussing options and pricing. We ultimately decided to upgrade to a 10x10 space. Christine put a reservation on it, we showed up a few days later to sign the new rental agreement and move in! Flawless experience, thank you Christine!
December 7, 2013
Google Public Storage garympowers
Great value. Staff is very knowledgeable. Very helpful. Facility is top-notch.
November 21, 2013
Google Public Storage Zo Rob
I was very pleased with the customer service extended to me by Christine. Christine has a very pleasant demeanor and has excellent job knowledge. The facility was clean and trash free. It is climate controlled! Flat bed carts and 2 freight elevators makes your unloading items into your storage unit an easy tasks. Thank you Christine for the excellent service. Contact Christine if you are in need of a short term or long term facility. Thanks, Lorenzo HLR Courier and Shuttle, LLC
October 15, 2013
Google Public Storage Michael Thompson
When you think about moving think Public Storage your friendly store
September 26, 2013
Google Public Storage Carmen Adams
Just picked up a few boxes for my upcoming move. Ann and Christine were so helpful. They helped me pick out the right supplies, and Ann even helped me carry my things out to my car! Great customer service!
September 4, 2013
Google Public Storage Kristine Lee
I highly recommend this facility. The staff (Christine and Ann) are incredibly helpful and courteous. I couldn't have made my recent move without their help; they are fabulous and the facility is immaculate!
August 28, 2013
Google Public Storage Janet Madden
Christine is the best! She really looks out for her customers and goes out of her way to make sure your satisfied :)