Public Storage Self-Storage Units at 2820 Tulane Ave, New Orleans, LA

Ash was simply amazing! Great attitude, beautiful personality, very curtesy, and very knowledgeable!! Ash Definitely have great leadership and customer service skills!!!

Staff was very friendly and aware. I called earlier to see if they had a space that was available. When I arrived Ashley helped and assisted me with all my concerns. Thank you !

Ashleigh was very helpful when I called fur assistance, I didn’t know what size unit I needed and she pointed me in the right direction

Recently got a storage unit and the associate, Ash, was super helpful and attentive. she was very nice and even made jokes and was funny. I had issues with the e elevators and could not immediately access my unit but Ash helped, even came up to the unit with me to make sure I could get inside. Would recommend!

Thanks ash for helping me

Rocky thank you for helping me

Thanks to rocky and ashleigh they give the best customers service thank guys for ur amazing treatment u guys make it easy for me thanks again

Very friendly and helpful ladies

To Whom It May Concern, I want to thank Ms. Raquel, the front desk attendant. She displayed outstanding professionalism and helpfulness during my visit to this facility. She was extremely kind and knowledgeable regarding the purchase of a storage room. As a result, I decided to purchase a room within the State of Texas, making my move very easy. Your business should commend Ms. Raquel because this type of service is rare nowadays in America.

Thank you Ms. Ashleigh for great service at Tulane. Will be doing business, again.

I visited this location to get assistance with my payment. Ms. Ashley was very helpful. She showed me how to set up my payment for the future. Thank you Ashley for all your help.

Rocky ash brandy thank you for helping

The experience of renting a storage unit was an absolute mess. You would think it would be quite simple… they tell me what’s available, I choose which one I want, I hand them my credit card, they charge me, I get a lock and key and we’re off and running. I see no reason why this should take any more than 20 minutes… 30 minutes at the most. Believe it or not what I just described took four hours. I repeat… Four hours. why on God’s green earth should take four hours to rent a storage unit? The reason why I am giving two stars and not one is that the representative was consistently willing over that four hour. To help me and never gave up but other than that, everything was a failure. The computers didn’t work… The software didn’t work… the machine machine to read the credit credit card didn’t work… The website didn’t work… The app didn’t work… Customer service didn’t work… Contacting the corporate office didn’t work I tried four different credit cards… But that wasn’t the issue either… Every card was perfectly functional. The issue was consistently on their end. Those four hours were supposed to be used to actually move in… But of course that didn’t happen. This place is a complete mess.

It was easy to get in and out of

Rocky and ash help with making my bill go down

Excellent customer service Great Job Rocky Communication perfectly above and beyond I'll recommend others I appreciate her time and patience job well done. 5 stars is not enough she need more stars

I called from a different state and Representative Rocky answered the phone with a positive attitude. She helped me resolve all of my concerns and questions and was very patient with me because I couldn’t hear well do to issues on my end. Please give her the recognition that she deserves because she has wonderful costumer service skills!

Thanks rocky for helping

Thanks for helping with payment

Great place to rent! Ms Rockie was real kind n helpful!!

Rocky thanks for helping me with out of town reservation

Customer service was awesome she was very helpful Whitney took care of me today when grace

Had trouble at first on knowing what storage space that I needed but a employee named Whitney helped me with everything that I needed and was very helpful and friendly throughout my rental process

Whitney has a beautiful personality, 100+ customer service. Thank you, Whitney..

Man, Whitney is phenomenal, she answered all my questions with a smile an a laugh. Thank you Whitney.

98% of the time when you go to the Bullard and Read Blvd locations, the doors are locked during business hours and no one is there. At the Read Blvd location on 02/02, a lone car was in the parking lot with the worker inside the vehicle. She did not get out the car to unlock the door to the Storage. PITIFUL. PITIFUL. I would like my family to leave this business and go somewhere else.

Whitney has been such a help with getting me settled wonderful customer service.

Good ordeal

Whitney when I came in helped me and was very nice and was able to setup everything for me. Very nice person

How are you guys? It was a pleasure working with Ms. Whitney. She was very helpful explained everything made it very easy for my transition. Thank you guys very much.

Whitney was amazing today with wonderful customer service.

UPDATE: I'M SUPER HAPPY TO TELL EVERYONE THAT MY MATTER HAS BEEN RESOLVED AFTER MONTHS OF TRYING TO GET IN TOUCH WITH THE RIGHT PEOPLE I FINALLY HAD THE OPPORTUNITY TO SPEAK WITH THE PROPERTY MANAGER MS. WHITNEY. I HAVE NEVER SPOKEN WITH ANYONE FROM THE COMPANY WHO WAS AS HELPFUL, KNOWLEDGEABLE, AND MOST IMPORTANTLY KIND. BIG UPS TO YOU MS. WHITNEY FOR TAKING THE TIME OUT TO HANDLE THIS ONGOING DISPUTE I HAD WITH PUBLIC STORAGE. YOU ARE DEFINITELY ONE OF A KIND AND I REALLY APPRECIATE YOUR HELP AND TIME! This is a very poor quality location. Rented out one of there biggest units available for months and there has never been a customer service representative in the building. On the day after I moved my things from the unit I went there and waited for hours for a person to show I even accessed the building looking for a representative, using the mobile app on August 1st I entered the building to see if any of the 1/employees were there to help me resolve this issue but yet again no one was there. I walked the entire premises and waited like a stalker. I called the customer service phone number to let them know that the billing charge was a wrong inquiry and they were entirely rude. They told me that if I moved out before the 1st that I shouldn't have come back and accessed the building and that I would be responsible for an entire month of payment. I told them that I wasn't responsible for anything because had they not charged me and had reliable people working at the facility to check and make sure everything was completed correctly there wouldn't have been any charges charged to my account. I called again and again and asked to speak with higher management and my problem still hasn't been resolved. I called again today and was told to call at 930am or show up at 930 am Monday morning and someone would be there to handle this 🙃. I'm like how will I access the building if the front door is always locked. 🤔 she was basically like this not even my normal facility I am just here toget extra hours but a person who normally works here will be here on Monday at exactly 930 to assist you... I'll leave another update about what happens next!

Whitney was very nice and professional and she helped me with renting my unit today

Whitney was very helpful, knowledgeable and friendly. She made the process easy. I look forward to working her and will recommend others to speak directly w/her.

Whitney was an amazing customer service rep she made my transfer and mover so easy. Thank for the wonderful hep.

Whitney was so nice and helped get the right size unit I need.

I came in and she was very pleasant and welcoming, her customer service is excellent. I want to thank her for everything she does at the storage location. She keeps it very clean and takes care of the property. Whitney does a great job with helping the customers her customer service was great.

Came to this location today and she was sweetest young lady with a nicest attitude willing ro help me and take my time. She keeps the property very clean

Whitney made sure she was in the office today so I can pay my bill. Ahe ia always so nice to me, everything I come here. Thank u my baby love u so much

I came in and rented a storage and Whitney was so nice and helpful her customer service is excellent

Whitney was so helpful and nice this morning assisting me with my payment and account. Thank you so much

Whitney was a major help and blessings to me and My family. boast her pay may God continue to bless her in Jesus name amen

Jeanette and Jemari, very nice, very friendly, gives excellent customer service.

Thank you Kenya for your help today

Kenya for you friendly and great service

Friendly service provided by Kenya. Thank you!