Public Storage Self-Storage Units at 2820 Tulane Ave, New Orleans, LA

Whitney was so nice and helped get the right size unit I need.

Whitney was an amazing customer service rep she made my transfer and mover so easy. Thank for the wonderful hep.

I came in and she was very pleasant and welcoming, her customer service is excellent. I want to thank her for everything she does at the storage location. She keeps it very clean and takes care of the property. Whitney does a great job with helping the customers her customer service was great.

Came to this location today and she was sweetest young lady with a nicest attitude willing ro help me and take my time. She keeps the property very clean

Whitney made sure she was in the office today so I can pay my bill. Ahe ia always so nice to me, everything I come here. Thank u my baby love u so much

Whitney was so helpful and nice this morning assisting me with my payment and account. Thank you so much

I came in and rented a storage and Whitney was so nice and helpful her customer service is excellent

Whitney was a major help and blessings to me and My family. boast her pay may God continue to bless her in Jesus name amen

Jeanette and Jemari, very nice, very friendly, gives excellent customer service.

Thank you Kenya for your help today

Friendly service provided by Kenya. Thank you!

Kenya for you friendly and great service

Great Customers Service VERY CLEAN ENVIRONMENT

Love coming when Whitney is there she very helpful without hesitation

I have a very informative and helpful experience with Whitney she was very helpful

I came to public storage and Whitney was very nice and respectful and helpful with our unit.

Whitney called this morning to setup a time to come to the office, when I got there she was so nice and respectful and help me with my unit.

Came to property and Whitney customer service was excellent she assisted me with my reservation and securing my unit. Very nice to work.

I am very pleased with Ms.Whitney she help me with everything dealing with my storage. She was very nice and helpful.

When I called and spoken with lady she told me she was in the office when I got there Whitney helped with me complete reservation and secure my unit. Very nice young woman

The Mgmt Staff At This Location Was Very Professional. Impressive. Tulane Location..New Orleans. We R Veterans..Lots Of Location Difficulties. She Never Was Frustrated. Thank You Ms. Tracy. We Appreciated That. Mr. & Mrs. V Johnson.

Just spoke with Ms. Tracy that is new at this location and when I say it was the most wonderful service I have got at this location. I really appreciate your spirit. Thank you for your service.

Very pleasant and very helpful and understanding overall. But complicated with online sign up

The staff is cool pretty laid back ...

Thanks Kenya for helping me today You are professional and kind Appreciate you

Thanks Kenya you were awesome

Thank you Kenya! She’s doin the most with what she got and is very genuine and honest. I appreciate her hard work ethic.

Kendrika is so professional and knowledgeable! She answered all of my questions with patience and enthusiasm. Her smiling face and willingness to help will make me a life long customer! And I will send everyone I know to Public Storage!

No carts available for moving at a storage facility?!

Thanks Kenya for your help

Rocky and Tracy was very helpful 👌

Rocky And Tracy is very professional and kind

Tracey is best front counter person yall give her a raise 👏 🙌

Tracey was very helpful. She nice and on point. 👍🏾

Kenya is such a magnanimous woman! Her help is thorough and efficient. Keep her around

Thank you Kenya

Thanks Kenya, for helping me today :) great customer service!

Thanks Kenya for your help

Kenya is great! We love this place and she’s helpful!

Shandricka Leslie has great customer service

Ms. Kendricka Bridges was very professional and knowledge of her products. She was patient with the questions and assisted me 100%! I really appreciated her excellent customer service! T. Peron

Thanks Kenya for your help today. I do have the app as well.. Thanks again

Thank you Kenya fir helping me in our storage.. you really saved us during having issues with being locked out!! Best ever help

Thanks Kenya for your help today

Ms. Kenya provided me with excellent services so I definitely recommend Public Storage to all that may be in need of short term or long term storage. Also, the building is extremely clean and the process for loading and unloading is seamless! Ms. Kenya explained it all to me.

Kenya was so helpful and professional! Glad I chose Public storage!

Thank you Kenya and Kendrica for helping me with my storage today !!!

I went in to public storage to rent a unit , Kendrika was very nice sweet and good with helping me with renting my storage. She took her time with me and even walk me though the property . Thanks again for everything

Great Location with a great price Kendrika was excellent and very helpful

I had the wonderful pleasure of meeting Kendrika the Manager who was very patient and helpful in making sure I got the storage on the floor I wanted. Kendrika was very courteous and professional while providing excellent and exceptional customer service. She was in touch with me every step of the way. I was a former renter with Public Storage and decided to use them again. The service here is always great. Thank You Public Storage for such an Outstanding Manager and an Awesome Experience! Kendricka went above and beyond what was to be expected.

Very clean

Great experience at the facility.

This is the best location I been to in New Orleans. Ms Kendrika was very nice and helpful. I would alway choose this location for my storage .

The young lady Dricka was very respectable, she also has a nice personality, and a very contagious smile 😊 its always a pleasure doing business with her!

Thank You Kenya for assisting me with my new unit It’s clean and convienant

Tracey really helped me she was so great she saved my life thanks Tracey and ms jeanette and the D.M Kristen

Tracy is so kind and knowledgeable she was really a great help to my mother Thanks Tracy

WOW, the customer service I've received on this visit was outstanding 💜💜 The young lady definitely has that special touch ✌️ My unit is at the St Charles Location. But the Carrollton location is closer. But Apparently they had technical problems But had a address of a NEW location. On Tulane Let me tell you, the same Young lady from Carrollton location was at the new store. She made my transaction smooth and easy. I don't get her name But. And for that I'm sorry Because SHE ROCK'S hey just one man's opinion ✌️💜✊

Tracy was very nice

The lady Kendrika was so nice I love her attitude good job

Ms.Dreka service was really good

Building won't let you in when it should. 11:30 an Sunday and it is locked down. This happens all the time. You can't access your things when you need to even following their hours.

Great place to keep all your belongings!! Very nice workers !!

Warning: the reality is this location (Tulane) is terrible for customer satisfaction and services. Long term customer and the most regretful purchase. The location has restrictive hours of access, no cart availability, and no active security. The management & staff will refute they have security in the form of cameras and gates however this not active security (it's passive a best). Do not count on this location for reliability of services or security; they will arbitrarily change any previously agreed upon service without notifying there customers. Do not count on staff or management to respond (via phone/email/or in-person) to any questions or discussions. A customer to them is just a number that is happy to accept your monthly payments. Something (doors, elevators, signs, fixtures, etc.) is always broken and public storage will take weeks to fix them; they will blame customers for the damages but take no action to actively respond to issues i.e. no active security. You've been warned.

Came in a couple weeks ago and I forget her name but the lady at the desk that day was an absolute pleasure to deal with. More people need to conduct business the way she did.

After all we made it , Charline was very helpful , she is the one that resolve the big issue again thanks to her attitude and professionalism.👍👍👍👏👏👏

Very nice staff and very clean climate controlled building. One downside is that the hours for storage unit access end at 6pm which seems early to me.

I went to public storage today kendrika bridges was very helpful

Shandricka has great customer service.

Went to the property today as a walk in to buy a unit and the PM Kendrika was so respectful and she had wonderful customer service.

Only one elevator works and people trying to move in will use something to block it from operating. Therefore the hours of operation should be extended.

Awesome location and Ms.Kendrika was very helpful... I recommend this location for all your storage needs...

Kendrika is always nice and sweet to me every time I come I really love to deal with her when I come in thank you

This was way overdue, Dricka is kind, professional and she knows her stuff, hands down!👍🏾

Would not use again for no reason I wouldn't use it even for a fallout shelter

I came to this location to lay the bill for my storage on St Charles, Whitney was wonderful help thank u

My experience was awesome! Dricka is so sweet and professional. She was able to answer all my questions, she made sure I was of all my options-also has that New Orleans hospitality!!! Just wonderful.

Theservice here was awesome thanks to Mrs. Whitney you're the best!!!!!

Great experience at this property. Everyone is always so helpful and willing to assist me in anyway possible.

Whitney has good customer service I felt like family

Shandricka good Customer service

Staff was indifferent and unhelpful.

I came in today to do a lease and the csr was very nice and professional. Very pleasant experience thank you for your service

Had a wonderful experience with Whitney today doing my lease very professional and helpful.

Whitney helped me.today with my lease and showed me my space and did wonderful job with customer service. Very delightful and professional

Whitney was so pleasant with helping me with my account. Thank u so much

The woman that worked with me was named Whitney !!! Whitney had great customer service and help so well I left very satisfied!!

The ladies are so helpful with the move in process

The people here are so nice and helpful.

Don’t ever rent here. Staff treat you like a criminal not a customer. Before we could even finish unloading our unit - it took extra time because the garage door has been broken for months - staff came out and said “You’re being watched” without even greeting us or asking if we needed help. The site charges by the pound to throw away trash so of course most people just leave junk everywhere and it never gets cleaned up. None of the sensors on any of the garage doors or gates work, you have to get out of your car and open them manually every time. Usually the bathrooms are locked - of course when you’re moving you may need to use them or at least wash your hands. Really regret renting here, its so much work to move everything or we’d leave immediately.

I went to check on pricing for storage and Kendrika and Shandricka were an awesome help, they gave me everything i needed to know about moving in and even showed me how big they were. I would recommend everyone who is looking for storage space to go to public storage on tulane the customer service is up to par. I was a happy customer.

I went yesterday to move some items into my storage unit and there were no carts. I went to the door to ask if there were any carts around and I found that there was no one actually working in the building. No physical employee, so I could not receive any assistance. I had to make several trips to my car and in the elevator and I had heavy items. They also raised the price of my storage unit and did not alert me. They are awful now! I miss Extra Space Storage which is what they were prior to becoming this terrible place with NO customer service. I only left one star so that I could post this but this place deserves 0 stars.

I had the pleasure of speaking to representative, Shandricka. She was friendly, professional, and efficient. Shandricka went the extra mile in assisting me with my unit, and personified true customer service! Top notch!!!

KenDrika has a wonderful personality & awesome customer service !!

I called all morning with no answer. I decided too go the there , no one was in the lobby, the door was locked I waited for about 20 min and no one still show up as I continued to look through the windows. I needed to speak to the front desk person because the wrong account was paid. I would not recommend y'all. bad service all the time.

I came there this week I want to say it was Monday but it may have been Sunday but it was one of those days for sure to move in and I will say it started off very rough the elevators were broke both of them. My unit is on the 5th floor I had maybe 6 or 7 boxes nice size the 2 ladies that were there helped me so much. I asked them to write their names down so I could give them a review because they went out their way to help me, I told them when I settled down I would. Kendrika went and got me a cart n put my things on the cart and she was gonna help me bring it to my unit but Whitney told her to get l the customers she would help me and she made 4 trips out of the 6 to bring my boxes I had to my unit. They were the sweetest and I really appreciate the kindness and professionalism they displayed in the situation they were in. They had a lot going on but from what I could see they handled it very well and tried to accommodate everyone as best as they could. GREAT JOB LADIES THANK YOU ALL AGAIN

Only one elevator works, a gate is always broken, there would often be trash in front of my unit. It's cheap, but not worth it

Shandricka has great customer service and is very helpful to others .

Shandricka was very nice to me when i came rent my storage on today

Shandrika was very helpful and profession I would definitely recommend You guys to a friend

Shandricka was very helpful and informative. What a great employee!

Omg this place has to much BS with them. U never have enough room to park . Something is always wrong with the gate. And Friday the elevator was broken so we had to walk up four flights of stairs

Shandricka & Kendrika we’re both great with helping me pick the rite size unit.

Not secure at all. The gate had been broken the whole time I rented the units. Went to move my stuff out and they didn’t have any carts and my units were on the second and third floor and they still wanted me to pay for an additional month even though I wasn’t able to move my stuff. Constantly didn’t have anyone in the office to help

Gate broken alot manger hard to find no moving carts

Thank you Shandricka for all of your help. She was nice, patient and understanding. I will recommend more people to visit this location.

Shabd Ricks did a fantastic job getting me set up!

Shandricka & Kendrica has great customer service

When I first rented this space, it was under Extra Storage Space. About 2-3 months in, the unit changed hands to Public Storage and it just went down the drain. The gate to the unit was always open. Literally anyone and everyone could enter. There used to be a time when 4-5 dollies were available for use but eventually it all disappeared and never was replaced. So for move-out we literally had to bring every single item down one by one! How do you expect your customers to carry a bed or dresser up to their units?! Don't even bother trying to call. They never pick up. Do yourself a favor and find another storage unit.

I went to public storage to get a unit and received great customer service from the current employer Kendrika bridges, very kind & helped a lot !

The customer rep at the front desk was extremely helpful!

Kendrika is really a hard working lady she smiles she help you as much as she could she answer everything u ask her she take her time she works with you and she’s there when u need her if she miss your call she most definitely will call you back to see what’s going on thanks kendrika for being a great help.

I came to this store to get some general information and the CSR that was there was so helpful and friendly her name was Kendrika. She had great customer service and a wonderful attitude made the experience very pleasant. I will be returning because of her.

This is not a very safe storage place. Your items may not be safe and they do not have cameras everywhere , and the few cameras they have don’t show people coming in and out of the facility is what we were told. They are not responsible if your items disappear! You May want to keep looking for a safer responsible storage unit with better security .

Terrible customer service. Why have an office if you’re going to tell customers who want to rent to just do it online? Also, at least this lucky location you all have to share 1 dolly/moving cart, so if there’s more than one person, yes you have to wait until they’re done.

Shandricka was very helpful and kind thanks for helping me..

ShanDricka was very helpful & kind

Changed from Extra Space Storage to Public storage and hasn't been the same. Place is trashy, disorganized, there's a tire in the elevator, currently locked in because the gates don't work and no one can pick up a phone. 0 stars if I had the option. Moving out ASAP.

Shandricka has good customer service and very helpful!!

Latoya & her crew are professional and sweet. I can attest to stellar service all around. The spaces are impeccably clean and easy to access.

The Extra Space Storage Facility is Beautiful and Well Maintained.

LaToya did an amazing job showing us the space and its features! She was friendly and kind and helped us set up the lease for our storage quickly and efficiently. We are very happy and confident that our things will be well kept and that if we need any help, LaToya will be there to help! So grateful 😊

I have had a storage at this location since November and love it... I love the customer service and also the way I have access to my storage 24 hours a day...a they also send u a text and also call a week before your storage bill is due to remind you of the bill..another thing I love is that they don’t call all day and send text messages every time like most company’s when bills are due.. I would recommend anyone to this storage place❤️❤️❤️❤️❤️❤️❤️

D'Andra was very helpful.

I had the opportunity to store some totes and other items with Extra Space storage. The facility is very clean. I also had the pleasure of talking with Ms. D’Andra with exceptional professionalism, and excellent and exceptional customer service. I had forgotten my phone with my code and she informed me that it was ok, and that she could give it to me without any hassle. All my paperwork and lock was attached inside of my storage area. Ms. D’Andra made my experience satisfying and pleasurable. Anyone with the need to store their items please go see her, you will not have a second thought or any regrets, I highly recommend her! Sincerely, Lisa B.

Very kind and on point!

The most horrible experience that I have ever had! I went to put a lock on my unit because the manager refused to do so. I get there and my furniture was wrecked and moved to another unit without my permission. It’s too many details to post here but it’s been a nightmare to say the least. I’m a writer so this will be posted and shared many places. Still going through the ordeal. I’m praying that tomorrow my things are ok. The manager called me and told me they put it in the wrong unit and that I have to move it to a smaller unit. REALLY!!!!! At first, I thought my children were pranking me.

Ms. Latoya is the best. I told her what I had to put in the storage and she told me what size I needed and she was so right. I never had a storage before and she made it so easy and comfortable for me. I'm happy that I made this decision to use this company.

I reserved a 10x5 unit one week in advance of my move. When I showed up the unit was 10x3 at best and I was told that was just the size and the way it is but I could go up to a 10x10 (over double the price). This is an insane marketing scam. No idea how this place has 4 stars. Would not recommend to anyone.

I’ve used them before and I’ll use them again. Very helpful staff, very easy process.

Mrs D’Andra is such a beautiful spirit, a delight to speak with, and will make your rental experience one to remember. Having people who take pride in their job/work is truly hard to come by. So if you’re in the area and need a place to store your valuables, Extra Space Storage has the security necessary to assure the protection of your things, GREAT ONLINE DEALS, and the staff will most definitely make you feel welcomed and wanting to tell a friend!! 10 out of 10!

LaToya was an absolute angel! So helpful and professional at a very stressful time. The facility is sparkling clean, very nice and safe and a great price. So happy I made this choice. All the staff I spoke to were helpful, kind and understanding. Moving is hard and they made it so much easier to handle. Thank you!!!

Amazing customer service!!! Latoya went above beyond to insure my storage was secure and all the little details taken care of. The price given was one of the best in town.

I can’t say enough about the customer service that Ms. Latoya, at the Tulane store, gave to me!!! In my time of real need she was HANDS DOWN the most helpful person. Not to mention her professionalism was OUTSTANDING !!!! Thank you Extra Space Storage for outfitting your business with people like Latoya.

LaToya was amazing! She helped me so much and got me what I needed

Latoya is very nice and really knows her facility. She took the time to show me the units and answer all my questions. The facility is brand new, clean and secured. Great location. Only thing is that they don’t offer WiFi and unit with power outlet.

Amazing experience! Great customer service

Fast service, clean facility!

Staff was very helpful during the sign up process. It is easy to get in an out of the building.

So far, so good. I haven’t moved in yet, but D’Andra has been great! The facility is extremely nice. I hope the tenants don’t ruin that!

My experience was great. The facility is very clean and customer service is great.

Deondra was an excellent Manager in helping us. Thanks so much! MR & Mrs Carroll.

Wonderful place...great staff...use them!

So far great personnel friendly coutious helpful professional staff wish other places get up to their standards. great job . Retired gov and military veteran.

Great customer service, super quick and easy!

They were great since we was in a hurry and a blind. They explain everything and all the charges.

I really appreciated Linzie’s help reserving my storage! She went over the prices and other charges to ensure that I was aware of everything and fully understood the insurance cost and details. She was really nice and personable :)

Fantastic customer service and new, clean facilities!

D'Andra is very personable and welcoming. She made sure we found the right size unit. I definitely recommend the Tulane location.

Sandra was great

DAndra was very helpful.