Brandy had good customer service and was helpful
Thanks rocky and brandy for helping with app
Brandie was so helpful with me today
#1 Customer Service from Charlexis!!!
I have nothing but awesome comments for this facility and it's staff. They are very helpful, awesome personalities and this facility stays clean. My experience thus far has been nothing short of amazing.
Very good job. Charlie was great.
Charlie is Awesome great personality and always willing to help.
My experience with public storage was great Charlie help me from the time i moved in and she was awesome
Charlia was very nice and helpful
This location is always clean and the workers are great
Charlie customer service is very well experience she does a awesome job
Upon walking in I was asked do I need help. The girl at counter was very helpful. I recommend the storage place 💯
The building is very clean great costumer service ! everything was very nice good prices . Even helped out with picking out the prefect unit for me which was good .
Ms. Charlie was very professional & she greeted me very well with care and great attitude , she help me pick out the best unit & size for me the place is very spotless.
They raised my rate so expect to pay double in a few months. The office customer service is not patient, but rude and unhelpful, and she parks in the only handicap spot outside the gates, without a permit displayed. They yelled and prevented the movers from walking through the office. They do not have the office staffed during office hours and when you leave a message, they rarely return your call. Safety and security are severely lacking - homeless people, the gate is regularly left open. The fire alarm went off for over 24 hours (during the week) when the office wasn't staffed, no one was on the job and fire fighters could not get to the office to turn the alarm off. I would not rent a storage space from them again due to these issues I experienced. The bathroom is nasty too and there's trash around. One star is too much, I give them 0 stars.
Charlie customer service is very professional keep her on the team job well done
Very happy and good personality keep up the good work
Lord forbid you cut off autopay. First question out of their mouth is "am I vacating".. because I turn off autopay. After trying to update payment last month only to be charged twice. Then still called a day after the double payment being asked if I was vacating because they have not received payment. When they did and just had not looked at my balance. Just in robot mode going by some alert about autopay. Stop assuming!!! Because chances are you don't call everyone that cuts off autopay. Stop the games already. Works both ways!!!! Complaint filed with corporate and local GM. I pay my bills. The phone calls and automatic assumption that I am vacating is discrimination.
Very helpful and outstanding Customer service!
Charlie customer was very berry helpful every issue I ran across she was able to help
Ms. Charlie was very professional and she greeted me with a great attitude. Show me various size units but help me pick the right size for me. She care about what she do and very knowledgeable. Thanks again
I had issues with my lock and while they haven’t been 100% resolved - as I wait for maintenance, I’d just like to say that Ms. Charlie was absolutely an amazing and patient in helping me figure things out! We tried my lock, spraying it with WD40, a new lock, and my old lock again!! All while making calls, assisting walk in customers AND ME. Thank you!
I was in a rush to move & needed a storage immediately , other places were giving me a hard time. I came here & Charlexis was very helpful & made my process much easier. Thank you for the great customer service.
Not a place for long term use. The price went from $177 a month to $282 a month in less than a year.
Thanks to Charlie great customer service and a very clean space
Charlie was very helpful today. she was very kind and welcoming at my visit today.
The storage was very nice & clean . Charlie customer service was nice .
I love that places it’s the best
Went in to pay my bill the customer service was awesome… and very clean
Charlie customer service was awesome 👌
I’d like to think public storage for all the years I had to storage here but mostly I like to think Charlie because she has been a Jewel and a great manager of this location and I could not have been in communication with anyone that’s more experience and knowledgeable than she was, and she definitely kept up when things were delinquent, or when things needed to be taken care of, and I appreciate her professionalism and her courtesy of most of all.
Miss Je'Mari was real sweet and kind ... she helped me fix a problem that was happening with my storage unit across the country... truly releasing some of my stress
Charlie and Semika was very friendly and did a great job helping me find the right size unit
Charlie customer service was well appreciated she does a awesome job
Your rep Charlie was very helpful to a old dude who been around a long time.
The staff here are very kind and helpful. They treat you like family and always make sure to takecare of your needs. Keep up the good work ladies! We appreciate you.
I was amazed, it was effortless. Getting what I needed, when I needed it was AMAZING! Miss Charlie made it all possible by handing everything, all I needed to do was move in. Thank You:-)
Ms.Charlie, has been so very helpful since the day I rented the storage. I truly appreciate her for walking me through everything.
The Manager here at this storage is one one of best people I’ve dealt with in my 15 years of renting storage. Very professional and easy to work with a keep for your business.
Charlie customer was awesome
Attempted to rent a storage.. young lady was very dismissive. Asked to see several units was given a post-it note with unit numbers and an access code. Is this really customer service???? It was hot, dirty, and again no one even bothered to show us around. Took my business elsewhere.
Ian was very helpful. Definitely deserves a raise. I’d definitely store my things here in the future
Jemari was the best so polite and personable she made everything so simple 🤩🤩🤩
Charlie went above and beyond any expectations a customer could have to give help to me in completing my rental registration online. She had more patience with me than I did myself. I was ready to put it off for another day, but she continued to talk me through the steps until we were successful. She is an asset to your company.
It was a pleasure meeting and having Charlie as the property manager helping me, it made a stressful situation so easy.
You have to put in a code to leave!!! That should definitely be a fire hazard, and if you put the wrong code in, you are locked inside for several minutes...... what if someone was trying to rob me.... no I will not remember the code and no I will not be able to get out!!! So sad... PLEASE SOME ONE REPORT THIS
Charlexis is such a great worker. She was very knowledgeable and answered every question I had. She was very patient and friendly. She has great customer service
Charlexis was amazing and made this whole process nice and easy. Explained everything to me very thoroughly with a smile on her face. Made getting this storage unit a very pleasant experience!!
Sharlexix has made this process very smooth. She is very professional and friendly.
Clean and efficient! No complaints!
Quick and professional. Facility was immaculate. Staff was informative and helpful.
Shandricka Leslie has great customer service
Charlexis the property manager helped me out tremendously! Her customer was great help me understand every part of the move in.
Customer service was awesome
Shandricka has great customer service
The service exceeded expectations and I highly recommend everybody to come to this location
Set of Rude People were Moving and Had tied up 4 carts making No One Else Able to move.. they Young ladies behind the desk said absolutely nothing to them about it.. they loaded their stuff in the elevatorwhile they were outside on the truck.. I pressed the elevator and it opened with furniture and No Person.. Holding up Elevators and Carts.. Simply Rediculous with 3 Young ladies Working glued to their Phones.. then the had all their Stuff they were moving all in the hall blocking The Walk Way to other storages.. thank God we were moving out . the facility was Nice Excellent for this Sad Even during My I've out which we planned to be Quick before we ran into all the foolishness that could have easily been addressed by staff on duty that saw the same thing we saw.. is and 3 others had to beg them for a Cart.. and they got it right back as if the owned them.. cheeky... Never again.. so sad..
Shandricka has great customer service
Shandricka leslie have great customer service
Charlexis is a awmsome employee and a wonderful person helping coustmer 100%
Charlexis the property manager helped me out tremendously! Her customer service was phenomenal. She pays attention to detail.
Charlexis helps us tremendously and is always friendly, knowledgeable and pleasant to work with.
Please visit her off Read on I-10 Service Rd for all of your storage needs.
Customer service not all that...
Was a big help, courtesy was very nice
Customer Charlie was leaving at the end of the day need to replace my lock on unit and she help me off the clock with no problem great job
Had a bit of complications on my end was very frustrated being that I had to move that same day. Charlexis was very accommodating & made the check in process easy &convenient. She made my day. Would recommend this storage to anyone. Clean and has elevator.
Charlexis was very patient and curious with me thanks
Wonderful customer service
Charlexis is the best! She’s super helpful, always patient, and extremely considerate.
Ms.Charlie was an awesome help her patience & knowledge of her job she definitely know what she’s doing …THANK YOU MS.CHARLIE💕
Always a help Ms A with my storage needs
Ms. Charlexis was very helpful, patient and very knowledgeable. She made the process very smooth.
Charlie customer service was great!!!!!!
They a storage place to store your thing
I came to move in my stuff, and Charlexis was great help!!
Charlexis did a wonderful job with helping me get my 1st storage perfect size and all thanks so much she was so kind and helpful she explained the policy really well 😊
Charlexis was very helpful and sweet everything super fast!!!!
Charlie did real good with helping me get the best size unit I needed for right price good job.
Always clean and well maintained. The rates are reasonable.The associate was polite and answered my questions.
Everything was wonder this young lady st the front desk was very helpful.
Charleax sorry if I spelled your name wrong but she had excellent customer service so nice and I had check into the wrong unit she was very helpful and didn’t have an attitude or get frustrated with me 😀
I went In to make a payment and Charlie had a smile on her face that made my day she always helping me out every time I come there
Ms. Charlesxis was very helpful in assisting me with my storage needs. She Is very knowledgeable and do know her work ...!
With Regard,
Mr. Veal
She was a very kind and generous person. She took very good care of me .She was very humbling and considering.
I would recommend other people to her
Truly appreciate her.
Employee Charlie is a great worker she helps everytime i come to make a payment she a smile on her face she has great customer service.
Staff always rude i have only come in contact with 1 young lady who was nice & helpful. Sometimes there is no one even in the office. I've had this storage a little over a year & its gone up twice already which has equaled more than 40 dollars which is ridiculous. They dnt even give u a heads up or a formal notice. I only found out when i went to pay my bill for next month. These big companies take advantage of ppl in dire situations. The pandemic then Ida has really messed my family up & i cant wait 2 get my stuff out of here.
Charlie has great customer service had patience with me to make my move in perfect
I would recommend this place to everyone