Public Storage Self-Storage Units at 4507 Washington Ave, New Orleans, LA

Very clean. Feels extra safe. Jeanette is conscientious and does a great job.

Super clean, secure, and climate controlled facility, and Je’Mari was so kind and helpful getting us set up!

Ms Jeanette was very helpful in assisting me with the public storage App,thank you Jeanette keep up the good work.

Ms. Jeanette is great with providing excellent customer service, and greetings customers as entering and leaving the property with a kind 👋

MS Jeanette is very helpful, friendly, helpful and knowledgeable. It is a pleasure doing business with her.

Aspen's good service from Miss Jeanette

The best service thanks to Ms. Jeanette…

Staff member (Je’Mari) was GREAT at helping me understand Public Storage way of servicing customers in order to grow a lasting relationship in storing their Valuables in the secured facilities Public Storage provide!!!!!! I’m looking forward to doing more business with Public Storage in the future!!!!! Thanks again for Your help Je’Mari!!!!!!!!

Ms. Jeanette was super helpful and moving in was easy!

Thank you for your help miss Jeanette.

I have 2 storage unit in this location The lady work there here name is Jeanette she’s so helpful and nice great customer service

They are nice there

Ms. Jeanette was Excellent! She is a very respectable, knowledgeable, and an Excellent representatiion for Public Storage! Thank you!

Ms. Jeannette was a great assess with assistanting with my erental over the phone. This is my second rental with public storage

Jeanette was a great help! She found us the best deal for our college storage and was very friendly!

Well, I would just like 👍 to say about the Public Storage, at 4507 Washington Ave. , in New Orleans, LA it is a professional company operated by very nice 👌 sweet personal. I might a lady name Ms. Jeanette who showed me love and kindness, that really made my interaction with her a welcoming 🙏. Experience, she knows everything about tenants needs and what is expected from Public storage that me choose this company. I will be telling everyone this great 👍 companies all out to please they're customers 🙏 and the environment is so nice as well. 😊 Thanks again!!!!!!!!Mr. Delbert Williams

After parking there 18 yrs was charged a late fee and company refused to waive fee after being late twice in all that time period. I was patient with the many broken gate issues, breaking in of cars, homeless people living there. Mrs Janette is rude and moody. I will not recommend this location if your looking for friendly customer service.

Awesome location and great workers. They’re always welling to help anyway they can and I’m really appreciative of that! Thank you for all you do.

Great!

A+ Great service!! Good spot in storing my motorcycle!

Jeanette is always very helpful and patient with whatever my needs are.

Every person I came in contact with during the years of renting at this location was super sweet and helpful. For example, Ms. Jeanette closed my account and emailed me before I could make it to her desk to notify her that I had moved my belongings. I am so grateful for the service provided.

Been renting a unit here for a while, great location, easy access and always clean... But nothing compare with the quality of customer service you get it when you stop by the office... Mrs Jeanette it is a very professional and caring person. Adds a lot on when you choosing a location.

Ms. Jenette is always helpful with assisting me with issues and providing me with technology to avoid future problems, thanks 😊

Thx KENYA Showed up at the right moment in the right situation and helped me get in and out very quickly.

Kenya thanks for everything thing

Great customer service

One of the best facilities I’ve done business with. Ms. Jeanette is a rockstar and is about providing the best experience for her tenants.

Jeanette is very good at her job and help assist me with any issue to avoid future disasters

Mrs Janet was very helpful and is always nice ! Always great conversation well knowledgeable ! Thanks Mrs Janet for always be respectful and caring . Happy new year

Ms Jeanette was very helpful and considerate in assisting me with the public storage app: she was well appreciated, tks

Great place to go if extra space is needed, clean environment and great customer service. Especially miss Jeanette, she is always helpful. I would recommend this location to family and friends.

Great service! I love Miss Jeanette! The Best!

Jeanette was very helpful with downloading public storage app thank you

I Had The Pleasure Of Having Ms. Jeanette Wait On Me At Public Storage on Washington Ave. !! She Is So Patient & Makes Sure You Understand Everything Before Moving On To Next Step, She’s Very Kind And She Made Me Feel Welcome !! I Will Definitely Recommend This Location To Others. Thanks Again For Your Help Ms. Jeanette 😍

Miss Janet she is from another world,very kind ,very helpful I had a really good experience renting my first storage unit,I'm so happy to find this place,thanks miss Janet

Ms jeanette has great customer service experience and is always happy to assist you with any issue that needs to be resolve.

Ms Jeanette has been helpful tring to assist me with PS app for easy access, very kind worker.

Ms.Jeanette is always so helpful and there storage is always clean

My husband had a great experience with Ms. Jeanette. She assisted him with setting up several storages for his work vehicle and she provided excellent customer service.

Ms Jennette provided excellent customer service and assisted us with our online rental. Above and beyond expectations. She's a asset to your company

From my initial inquiry to the completion of our rental process, Miss Jeanette (Washington Ave location) was so helpful, efficient and attentive. She provided excellent personalized service, answered all our questions, and ensured that we rented a unit that was conveniently located and met our specific needs. Thank you, Miss Jeanette! You made our moving experience a pleasure!

The service was nice and Jeanette was helpful

I've used this location 3 different times and each experience has been great. Jeanette and other staff have been informative and friendly. I love the temp-controlled units, secure access of gate and elevators, and cleanliness of the site. A moving cart is almost always available when needed.

Ms Jeanette was very helpful and has old fashioned customer service ways in making sure I was situated well with my unit

SCAM WARNING ADMIN FEE NON REFUNDABLE ONLINE RESERVATION SHOWED UP TO NOONE ON SITE AT 2:00 PM THE UNITS ONE THE SECOND FLOOR HAS NO WORKING LIFT. WE WERE TOLD MULTIPLE DIFFERENT REASONS WHY THEY WOULDNT REFUND US. WE WERE STORING 300 LBS ATMS. WHEN THE DID REFUND THE KEPT 40.00 FOR ADMIN FEE. WE GOT RAINED OUT AND OUT UNITS RUINED. SCAM!!

I love renting from public storage, they are very considerate. They care about the customers

Excellent facility. Clean, organized, and safe.

Janette was very helpful in presenting the storage options available and knowledgeable in describing the move in and move out process.

Representative had a very pleasant attitude she was very knowledgeable about my concerns she answered all of my questions and walked me to my storage unit and took time to explain to me about the issues that I had about locking and unlocking my storage unit correctly. The place was very clean and secure I would recommend Public storage to others and I would use it again myself if I needed it again.

Washington location has great customer services and helpful staff

I’ve used Public Storage twice ( Earhart Location) and I’ve had the best experience with them. Jeanette is amazing. I also brought a family member to utilize the same location and they are very pleased

Jeanette at the Washington Avenue location was outstanding. She did everything she could to make sure that our move went as smoothly as possible and she was helpful at every turn. The location is clean and easily accessible. I highly recommend this place!

Public Storage at Washington Ave has always been a wonderful and caring. Ms Janette has always made sure that the facility is clean and secure. I recommend this location for storage needs.

Thank you for having such a caring and helpful employee.

The store manager Jeannette is amazing. She was very attentive to my company’s needs. She went above and beyond to make sure I was satisfied with my units.

I enjoyed Mrs Jeanette so muc she was so helpful & spent plenty of time assisting me. I wish all employments can have a Mrs Jeanette !!!! Go see her !!

Ms Jeanette was very helpful in assisting with our storage needs

Great storage facility

Ms. Janette helped me from the beginning to the end. The clerk at the Carrolton location messed up my whole reservation; up charging me for something I didn’t need and forced me to not even get a chance to look at what I paid for. I’m glad she referenced me to this Washington location because Ms. Janette made everything much better and provided 101% great service and professionalism towards me. 5STARS for Ms. Janette!!

Jeannette is awesome, and so kind! Highly recommend this place for storage. She answered all my questions!

My customer services were great and she was very helpful and took care of my needs in a great amount of time

My rental experience at the Washington location has been great! I would definitely recommend renting from this public storage!

Today, at least I found a different site. Washington Ave. The lady was very nice and help me get a space . Three weeks has passed and no one was around. Mrs Jennet was a blessing to this old Veteran. Thanks

Jeanette was very heplful and iam pleased with service.

It's a nice place to store your things.

This is the WORST Self Storage Experience I’ve ever had. From the first day that we moved in, Jeanette was rude, unprofessional and not helpful AT ALL. Every time we went to our unit during operating hours, she had something to say and asked if we were moving out. We were good paying customers (used there Auto-Pay feature the entire time so we were never late with our payments). When it came to moving out, I had unfortunately sustained an injury that prevented me from moving myself out of the unit. Therefore, I had to hire a moving company. The moving company, along with the rest of the country, recognizes Memorial Day as a national holiday, so there were not available to move me out until the morning of June 1st. We were completely out of the unit before 11AM. Jeanette called me and informed me that she would still be charging me the full $145 for the month of June because I did not move out by May 31st. Even the nice man at our new storage unit told us that Jeanette and Public Storage were lying and basically scamming me out of money bc they are able to go in and pro-rate you for 1 day, even if it’s not the normal policy of the company. I will never rent a unit with Public Storage again, and I hope I never have to see Jeanette again. Save your money and your sanity, don’t rent a unit here. Awful customer service.

Ms. Jeanette has been very instrumental in helping with my experience at Public Storage. Excellent customer service and very professional. She is an asset to this company.

JEANETTE IS VERY HELPFUL AND NICE.

Location is very clean and the staff friendly and helpful. I easily recommend this location if you are in need of extra storage.

Ms. Jeanette is AMAZING!!! From day one of renting a unit from Public Storage she’s been an angel! Very reliable, helpful and kind! This place wouldn’t run so well without her.

WE have 3 storage units at this address. The facility is maintained well and, fellow users aside, usually clean and accessible. Jeanette runs a tight ship and is always helpful. I give 4 stars because the trolleys are beat up and often abandoned on upper floors - this is not the staff's fault at all but a better system of usage could be introduced.

My wife and I were on a very tight moving schedule and needed help for a storage unit -- not too small, not too expensive. After a great deal of anxiety, we fortunately talked to Jeanette the property manager. She was the answer to our prayers. Thoughtful knowledgeable, looking ahead. Our move is all set thanks to her. Our guardian angel.swerve

Jeanette was great it was a wonderful experience and she was very helpful

Absolutely FANTASTIC to work with so far and I haven't moved in yet! This is an extremely knowledgable staff and they are about solutions. Looking forward to building a great working relationship with this team!

This is a very clean building Ms Jeanette is very helpful

Jeanette was wonderful in guiding me thru my options and online rental. Also very helpful in showing me my unit which was very clean. She took the time to answer my questions and meet me on move-in day. I was also very impressed with the security system.

Great service provide by Jeannette as property mangers well clean facility.

Came to storage this morning and the manager was super great help never used Public Storage before but Andrea really explain everything to me and made me understand thanks Public Storage

Great service and good ppl I love it 👍🏽

Mrs. Jeanette &Andrea were excellent service.

I am so...happy I choose this storage facility. Ms. Jeanette is very informative and has awesome customer service experience. She even called me personally, to welcome me to the facility. The storage facility is way bigger than I thought and the facility and the grounds are very clean and I love that everything is secure with locked gates, etc.

Very good service they gave me a tour of multiple different units and explained everything in detail. Jeanette was Very knowledgeable and answered all questions kindly

Great place to store my stuff 👌🏾

The ladies in the office are so attentive to my needs whenever I come in the office

Very great customer service I would most definitely recommend this location thanks for making my move easy

Ty at the Washington location in New Orleans la has an amazing personality along with her co worker mrs. Jeannette st. They suggested different options as far as sizes etc..Thank you so much for the great customer service ladies...

We’ve been extremely pleased with our experience with the Washington Ave location over the past four years. Very clean, safe and well maintained. Jeanette, the property manager, has been very helpful to us recently by helping us reduce our storage size during our recent home purchase and lower costs. This is the type of excellent service that will keep us as customers and referring others.

Tonja helped solve an ID issue I had very efficiently and has excellent customer skills.

Quick and easy! Ms. Jeanette was so helpful! Very clean facility.

My niece rented a space online from the location on Washington Avenue in New Orleans and the movers didn't get the key that was placed in the unit so she had to leave it unlocked until the next day. We had the pleasure of meeting Ms. Jeanette, who did not leave until we found the key (she directed us to the exact spot it should've been and went back to get a flashlight for us). She was extremely patient and helpful...THANK YOU MS. JEANETTE

It was a great experience and jeanette treated us soldiers with professional respect and honesty

The woman there is so unhelpful and rude! Couldn't believe the way she talked to people.

I'm am in the middle of crisis with covid, my mom's illness, deciding whether to have her live with me or nursing home, what to do with her apartment and belongings and clearing my small second bedroom. Juggling many other issues as well. I had a small storage unit at this location. I spoke with Jeanette yesterday about any and all possible options. She offered me compassion and encouragement, which instantly calmed me down, and assisted me in making a change to a more beneficial storage unit. I moved my items to the larger unit today. It will accommodate all my needs! Thank you Jeanette!

Jeanette is a great access to this company, she is kind and keep the property clean

Very professional and efficient customer service Jeannette did not miss a detail and was very helpful!

Nice property always clean..

Very clean facility with exceptionally helpful staff. Jeanette and Tracey helped us relocate from a sub-par storage location over a holiday weekend. They referred us to a moving company and facilitated the move. Thank you so much!

Rocky and Ash help with my payment today thanks ladies

Tracey Really Made My Day At Public Storage the service there was really great if I ever need a storage I will always return there.... she's a worker that you all really needs to keep

Service was great. Staff is very friendly and accommodating.

Nice clean facility

Jeanette is wonderful! She went above and beyond to make sure we got our belongings stored safely, and continued to offer any help she could throughout the day. She made helpful suggestions to ensure we were able to fit everything in the unit we rented and did so with a pleasant disposition. The property is clean and I feel good about my choice to utilize this Public Storage.

Tracey was very patient. And made me laugh Ms Jeannette is very knowledgable

Tracey is very nice.

Tracey And Jeanette has been such a great help I am so honoured to be a part Of the Public Storage family. Ms. Jeannette And Tracey has been so great in answering questions and solving problems. Because Of the service these 2 ladies provides.I would rent from Public Storage again And again !!

This public Storage location on Washington Ave is the best and the right location for me , because it benefit me and it is very convenient for me to stop , at anytime going out are coming back in on my daily route, and the hours open and close are real good and very convenient and the staff there especially Mrs. Jennet and Tracey are very professional and very nice .

Been meaning to put this review in! Mad it took me this long.. On July 1 I rented a storage unit online the call center guy was super helpful, very easy and convient. I got a couple of calls leading up to the visit the next morning from the online rep and Ms. Jeanette the local manager. She was such a big help. I couldn't figure out the garage door she met me on the 3rd floor and helped me open it and made sure I knew how to do it on my own before leaving. She was extremely helpful in not just the worker sense but in a caregiver way, felt like family, like she had my best interest at heart. I only wanted to be in the unit month but I don't mind extending another month knowing Public Storage has such caring genuine staff!! I hope y'all appreciate how special she really is!!!!

Tracey and Jeannette is thebest

I wanna Thank Ms Jeanette and Ms Tracey for helping my brother and i.they was very patient

Trashy

The visit was great because of Tracey, helpful advice and patient.

Tracey is amazing. She took her time to help me with a complicated request and was kind and professional the entire time.

Tracey was fantastic! May and I needed help doing something for a customer from our Public Storage property in another state. She was friendly and helpful. The form we needed was not easy to find but she found it and made it all happen.

Tracy is the Best! I had no idea what I wanted when I went to Public Storage,But Tracy change that she took her time and help me decide on what was best for me I really appreciate her THANK YOU TRACY FOR BEING KIND AND Patient

Professional, quick, and caring service. Definitely live my items being at this location

Great customer service! My unit wouldn’t open and they got it open for me! Best storage unit ever!!

Its always great to smiling faces and friendly people thank you Tyisha

Went to public storage to day it was so clean and the ladies were very friendly if you looking to store your things this is the right place for you.

I received excellent customer service . I had a lot of questions and the workers took their time to answer each of them thoroughly. I am pleased with my decision to store my items at this location

Its Always Nice And Common Courtesy i recommend any to go there

Ty always greet me with a smile

The ladies are so attentive when I come in thanx for being so kind Ty&Jeanette

Im out of town and want know if I can go to nearby public storage to pay to avoid call in 10$ fee?

Jennette is the best! Ty is great too. Store your stuff here!

5 star service

Very polite and professional service. Clean and convenient location.

I was a previous customer and came back to this company due to the great experience provided by the staff.

clean and organized.

Greeted by Ty and Jeanette as I entered the office. TY WAS very friendly and assisted my needs with a smile.

They are the best very friendly

Came to public storage to inquire bout a parking space didn’t have any available but Ty was very pleasant to talk to. too bad there’s no spaces to park I was looking forward to being greeted everyday with that beautiful smile.

Rent storage today met Ty with that beautiful smile

Went in to pay bill met some very pleasant women today tgank you

Public storage helped me when on July 10 I was flooded out of my home. I needed a place to store my belongins. Very friendly associates and property managers. They explained how storage works and the rates.

Came to rent a storage unit with mike and ran into two the the sweetest ladies in New Orleans. Jeanette and ty and they took care of all his needs with a beautiful smile and awesome attitude. I wish we had people this accommodating in hot springs.

Friendly people

Public Storage on Washington is the best place to rent if you’re looking for a clean facility and friendly employees store at this location.

This is my second time using public storage and as always the facilities were clean and climate controlled for convenience. Jeanette was the manager on duty this time around. She was friendly, knowledgeable, and helpful throughout the whole process.

Great price and convenient location. Jeanette and staff treat you well and are very helpful.

Raquel and jennette was very awesome and from previous experience thanks ladies

Raquel and Jennette was awesome with helping me with showing unit

Unfriendly, the outer gate is always open so anyone can go right in, and expect to be bringing back more than what you put in....roaches!

My experience was awesome! The customer service representative Ms. Moore was very helpful with assisting me in choosing the correct storage size unit, space, pricing information and thoroughly explained house to use the unit. She is the definition of " Great customer service "! It is a pleasure doing business with Public Storage. Much more pleasant than those other guys.

Friendly & helpful staff!

The customer service was amazing . The staff here is so nice and welcoming . I highly recommend this storage facility.

Best place on earth to store stuff, employees are friendly and helpful

Mrs Jenette was very helpful and very knowledgeable about the units.

Clean, well-run facility with friendly staff. Jeanette was especially helpful when I needed to transfer to a smaller unit. She went the extra mile to ensure the transition went smoothly. Highly recommend this location.

Miss Jeanette is amazing!!

Raquel and jtoby was very helpful with helping me paying my bill

Raquel could not have been more helpful. I highly recommend this storage facility. Very clean and well organized.

Roxanne is the best, Kind caring & really should be teaching other P.S. workers what A+ customer service is..

Great pricing.

Jeanette was rude and nasty for no reason. Her behavior was uncalled for. I wish I could give this place zero stars for customer service.

Raquel was very awesome helping with my storage

Raquel and Jeannette was very helpful

it is an amazing place to keep you stuff safe. people are so nice and customer service is amazing!!

Nice storage units with fantastic people

Raquel was great & super knowledgable!

Requel is a pleasure to work with.always keep me uptodate with my bill,her smile brightens my day.excellent customer service and friendly service

Rude people.

Expect rent increases of $30 every 6 months. This is not disclosed at signing. We rented a 10' X 15' climate controlled unit for $170 a month, 1 year later its $230. This is unacceptable. Each price increase occurred exactly 6 months apart. I believe this trend will continue. We are selling all of our stuff at reduced prices because we cannot afford their unreasonable price jack ups. Shame on the management for adopting this practice to take advantage of their customers.

Such a bright and clean establishment with a very helpful and nice employee, Jeanette!!

Raquel service was great

Raquel And Jeannette service was wonderful making Payment Thanks Ladies

Raquel and Jeannette was great

Raquel and Jeannette was very great paying my bill

How big is the largest unit

Sevice was very wonderful very nice affordable

Raquel and jennette was very helpful

Raquel was very professional with greeting when I walk through the door help me with getting boxes and stretch wrap for my son who rented there

Raquel and Jennette was very helpful with helping my daughter move in for college good job ladies

Everything went great, they were very patient with me. They walked me around the facility to show me where everything was. They also took the time to make sure I understood exactly how to get in and out of my unit and the hours of access! I am so thankful for these ladies!

Raquel was amazing. The service was great and super efficient. After going to several storage units Raquel was able to take care of us.

Raquel did an amazing job! After going to several storage spaces she gave us the best deal. Her customer service skills are outstanding

Not bad just wish they had more specials and offers

I’m a college student who was in search of a storage near my university because I live out of state, and I called and Miss Raquel made it get business that I get squared away as soon as possible. She was so sweet and down to earth! Thanks Miss Raquel❤️❤️❤️

Raquel was extremely helpful and friendly. Great service.

Raquel was very helpful! She makes the checking in experience very smooth. She was really friendly.

Friendly staff!

Very helpful and attentive. Thank you so much

Great experience!

I would highly recommend this Public Storage location to any and everyone. The place is always clean, the Personel is very knowledgeable, and customer friendly. Mrs. Jeanette was very nice to me. I would use this place again.

Great storage nice clean safe and AC stays cool !!! When your there make sure you ask for Jeanette she’s the best !!! Made me feel at home !!!!

This is a great storage facility. It's extremely clean and secure. Jeanette is very knowledgeable and welcoming. She thoroughly explained everything and made sure that we had everything that we need to make our move-in as painless as possible. Before meeting with her today, I admit that I had some reservations about putting all of my valuables in storage. My mind has been put at ease. Thank you!

Staff is very friendly. Property is always clean. I definitely recommend this place to anyone who want to store their things.

Great location for personal or business storage. Very clean property and exceptional staff willing to help and answer all your questions.

Shakera was so helpful. I had the wrong information and she never got upset with me. She was always nice and polite. The customer service she has is spectacular. 03/04/19 I was told I can do a review every month but it did not want to let me do another. So I'm just going to add on and date it. Staff still is awesome. Extremely professional and nice. Shakera is still my favorite worker.

Very professional. Jeanette was clear and kind.

Helpful staff answered all my questions and got me set up with a storage unit as expected. Very convenient location and the facilities seem clean and well cared for.

Shakera was very friendly and professional. She gave me all the information I needed to get me started on using my space. The location was clean and well lighted. Glad to have chosen this location.

Its not a 24 hr facility

Great staff - They know their stuff...very clean facility.

I received excellent customer service from Ms. Jeanette and Racquel. I had a lot of questions and they took the time to answer each of them thoroughly. I am pleased with my decision to store my items at this location.

Customer service was excellent and went above and beyond for my satisfaction. The facility was clean and the units are top notch. I will advise anyone who’s looking for a good price unit to come check out public storage.

Raquel Was Very helpful and nice she did good job

Raquel and Jennette was very awesome came in the greet with smile and was very helpful with renting my unit thanks ladies

Excellent service provided by Janette was phenomenal the place was Very Clean I would Highly recommend ...

I came in and was greeted by racquel I was really having a bad day, and this young lady took me out of that mood, u never know what a person is going thru in life and to come into an establishment and be greeted with a smile and an conversation could change a lot in this world need more like her...

They are very friendly an keep the building clean

I came in to ask some questions & was greeted by Raquel she was very helpful & very Nice she gave me Great costumer service she’s Awesome thanks again Raquel :)

The customer service is awesome and always kind helpful above and beyond!! The service agent was more than helpful and because of her they’ll always have my business!

Stopped in just to buy a few boxes because I was moving but the items that Raquel suggested to protect my furniture from being damaged and my glass from being broken really helped minimize damage you have a very great employee in her she went above and beyond if anyone out there is planning on moving please stop at the public storage on Washington Avenue and ask for Raquel she's amazing.

Great customer service,fast and friendly and Ms Rocquell was very knowledgeable of all products and storage units

Clean, cool, accessible and safe!

I had an awesome experience... Initially I felt a little concerned but miss RAQUEL eased my mind and I felt more comfortable with the Washington and Jeanette location. Thanks bunches. #publicstitageteam

RACHELLE AND MS.J ARE AWESOME!!!

My Wife & I were professionally greeted by Raquel. Raquel was very helpful, catered to every question, need & concern we both had. If anyone is ever needing a storage facility, I'm highly recommending this one. Professionalism is very important at this day in times & Raquel definitely fits the definition of Professionalism. Thanks a lot Raquel from my Wife & I.

I had a Great Customer Service Experience Today At Public Storage, Both Ladies We’re Very Helpful and Kind

Raquel helped me out today she was very professional and helpful

Too hot for climate control units. The air condition just blows hot air.

Have been at Public Storage for about 14 months and for the first year the lights didn't work. Was told weekly they were scheduled to be fixed but nothing ever was and when they finally gave me the number for the district manager, Daniel, he never answered the phone or called back. The lights were finally fixed at the same time the A/C went out. It has now been broken for over two months and the Climate Controlled unit is constantly about 90 degrees. I have had to get help to move stuff out go my unit so that it is not ruined and they said there is nothing they can do about the A/C and they no longer have any supervisors to help deal with issues. They changed the air filter about 7 months ago but the old one was dated 2012. BEWARE of using this location for your climate controlled storage needs.

I would like to personally thank Ms. Jeanette for helping me fix the lock on my storage. I visited over the past weekend and had an issue with my lock malfunctioning. She had no one there to help her and she still attempted to fix it so that my things would be safe. Thank you so much! Washington St. location rocks!!

Thanks for all the help with getting me a storage that is affordable ...

Great customer service and very patient and efficient. The front service Lady, Lavon, was great at her job and very knowledgeable about the procedures, terms and conditions.

This is a really nice place with Good service.. Very clean and kept

Jeanette was great!

I have been parking at this facility for over ten years and it's always clean, neat, and the staff is very very nice.

Just left public storage the team their was very helpful,fast,and friendly.

a ok best location

Jeanette, one of your associates is very helpful. This is my first time needing storage; she took the time to explain your process completely and answer all my questions. I appreciate this.

Staff has been great and really friendly, but after only 7 months, they jacked up my payment to $290 per month, from $236 per month. Watch out folks, highway robbery. I appealed to the District Manager... what a waste of time.

I've rented a couple of units from other companies over the years. This was by far the best place we've ever rented. The facility was always kept clean. The place felt safe and secure. The staff was probably the nicest I've dealt with in a variety of New Orleans industries. Our need was short term, but if we need a space again, this is where we will go.

Lavon was very professional and accommodating during our time reserving a unit. She is very knowledgeable on all things Public Storage has to offer and helped things move smoothing. Great employee, thank you for your service.

Very happy with the quality and appearance of this location and the service provided by the staff.

Lavon has been a good help to us and customers .she shpuld get a promotion.I think lavon earn an promotion.

Very clean storage units. Great customer service.! Will continue my business here!

Dissatisfied with service. Made Reservation online for a climate controlled unit but when I arrived at the 1st facility at 3440 Carrollton Ave., I was told no climate controlled units at that site at all.(FALSE advertising) So I was sent to another location, 4507 Washington Ave. Where there were no climate controlled units available and the online rate was not honored. Had to wait 3 1/2hrs to actually receive a unit because the clerk asked me to step outside until she returned from a bank run. Online price quote was $93, charged $140 at location. Overall, service was terrible. Online reservations are an absolute joke!!!! Attempted to call corporate offices and can't reach a REAL person. Perhaps after reading this review I can get a response.

Save place for storage

Thanks to Lavon Brandy and Tasha for being so helpful!

Great service at this location. Lavon was exceptionally great help! Will recommend in future to my friends!

Fast process. Clara was very friendly and knowledgeable. Great experience!

The service here is outstanding. I was not really sure how this was going to work but with the wonderful help from Ciara I was able to rent quick and easy. The whole staff is very friendly and helpful. I am very happy I picked Public Storage for my storage nee eds.

Easy and quick. Thanks🐂

Lavon is a delight to work with. If you have storage needs go see Lavon!

I had a great Vist with a young woman named Ms.Hall great service

Public storage has GREAT customer service! I just left this location and I couldn't have gotten better help. I was very unsure about putting my personal items in a storage unit, but after talking with Jermaine Ambrose, I felt at ease. He helped me to pick out the right unit for my property, talked me through the entire future process, and informed me of different online deals. He was very informed and comforting. I don't think I could pick a better person to work with or a better storage place to store my things.

Jermaine Ambrose was so awesome very helpful!!

Public Storage in Hillside, NJ is the worst. The customer service is garbage. The district manager, Nicole, is very rude. I'm tired of paying $279 a month after removing half of my belongings. Today, the guy walks me through the long maze to a unit that was available. However, we get there and he said it was taken. A total waste of my time. It is a rip off and a scam. And $50 late fee. This is my last month patronizing a business that deceives customers.

Dewan @ Jermaine was the best ever thanks you guys

Making a move from California to New Orleans and will need to store my things until I can get settled. I called Sherri and inquired about my needs. Sherri answered all my questions and she was extra helpful. She was very 'bubbly' and had a smile in her voice. Thank you.

Came to this location to check on my mothers unit..and this was my first time here and Sherrie, Dewana and Sharie showed me the best hospitality the store and property was very clean. And they are very nice! Keep up the great work. You 3 are great employees

Ms. Sherri gave great costumer services........

Sherri and Shaveika were very kind and helpful. They made this tuff situation i was in easy and painless with the best attitudes anyone could ask for. If you ever need a storage this is the place to go and their prices are amazing. Thanks ladies for great customer service.

These people are disrespectful and have no consideration for a contract they are very untrustworthy and money-hungry they are unprofessional do not know how to speak two customers and are very inconsiderate the only thing they care about is money when making a appointment with please note that ur storage unit is not guaranteed even though they tell u on the phone that ur unit is guaranteed and give u a confirmation number then tell u that it will be reserved please don't bet ur vacation on it because u will lose out, the minute u make a reservation if you're not standing in front of them five minutes later to sign ur contract they would definitely give ur reservation away there is no commitment with these people they do not care about u they care about money!!!!!! Shame on them the worst storage space ever

Service at this location was very helpful and friendly would recommend ...Thanks Shaveika and Lavon

The 4507 Washington Ave New Orleans, LA 70125 Storage is a great location to store all your things. The employees there really know how to make you feel welcome. I had such a great experience there I referred not one, but five friends. This storage is very safe & secured video cameras throughout the location they offer late hour's access, And it's a pest-free clean affordable storage facility that I'm sure you will love. I love this place and their affordable month to month leasing, I especially like that I'm able to leave at any given time without penalties or additional costs. THANK YOU Shrri, Fayona and Tyesha. Y'all Rock!!!

The property manager Deron was very helpful. Best customer service I've had in a long time !

They were unable to provide services even after a reservation had already been made, due to their computer systems. This was a waste of time.

Sherri was very helpful with assisting me on today

Received wonderful assistance from Lavon and all associated who made sure I had everything I need to make my moving transition smooth.

Never expected the quality of service I got here. Truly helpful staff!

The staff is extremely helpful and friendly. I have only dealt with Ms. Sherri and she has provided great customer service.

Excellent customer service and friendly faces.. Always egar to help someone figure out the space that is needed to store their belongings. Definitely would recommend my friends and family 😊

Shamikia has great customer service and has a good personality...Job well done

Just wanted to say how nice of a facility this property is and how nice the employees treat their customers.

I can honestly say, I had the absolute best customer service at this location. All my questions or concerns were answered thoroughly and left me feeling confident in my decision. I wish all locations were ran this smoothly. Whoever manages this location obviously knows what they are doing and should show others how to do the same. Bravo Washington Ave

I don't understand what the problem is. Your company still has not cut me a check. I have been out your storage facility since june and your company has been giving me a run around. You promise to mail me a check and I received nothing. I plan to report this to the better business bureau.

Sherri and Lavon were great. The process took longer than I expected (never rented a storage space before), but these two ladies put us at ease with friendly conversation while staying professional. I am glad we chose this company.

Both receptionist provided excellent service and we're very helpful.

Lavon and Ms.Sherri were beyond helpful! They assisted me in making sure I reserved the proper space needed. Really geniune crew and I highly recommend this particular location for your storage needs. Thank yall so much!

Always friendly, courteous service. Property very clean and convenient location. Lavon helped on my last visit and was efficient and helpful.

Well to start off the area and location is great and the employee lavon was real helpful, she made it so easy after a hard time with the moving thanks miss Lavon and public storage,,,,,

Lavon and Sherri were great! They made my moving experience easy and they were very patient and helpful. Both of them were professional and I'll highly recommend people to store their valuables there.

the csr was very nice, patient, helpful and had lots of valuable information for helping me make decisions, she really help make this process easier

Great!

I had my unit door stuck one afternoon, and Sherri got up on a ladder with her tools and fixed the door. If you push the door up too rapidly it will get stuck.. Sherri is so friendly and always gives great service with a smile. She is wonderful, and I am lucky to have her there! Thanks for having such a great employee, and wonderful facility! I feel very safe there! Caroline

The experience so far has been great

I must say, I have no problems with my storage unit. Ms Sheri and Ms Lavon has ALWAYS shown me great concerns on and off the property. When there's any changes I am not aware of, I get a call to inform me. This is a how u run a business and keep a customer satisfied. Great Job.😀😀

Awesome and very polite workers. Love to do business with them again. An A+++

Great place LOVE their prices, their storage sites me fine I wouldn't have went anywhere else.

Lavon and Sherri were very nice and helpful. I was able to come in and secure a clean climate controlled unit in less than 15 minutes. Moving my stuff in was a breeze. They even noticed me standing around waiting for the movers and offered me a chair (a seemingly small gesture but much appreciated). I highly recommend this place!

Lavon was super professional and efficient in helping us rent a unit. We stopped at another Public Storage facility nearby first and they were a mess (disorganized and unprofessional). After waiting 15 minutes, we went to the Washington Avenue location. Much better vibe and faster, friendlier service. Thanks Lavon!

Lavon is wonderful! so helpful and kind!

Wonderful service. Lavan was was very kind and amazingly helpful.

Lavon helped us today and she was awesome!!!

The service was great and that's why I've always come back to Public Storage. Sherri is knowledgeable, kind and an asset to the company!

Ms. Lavon was very helpful to us when we were picking our storage unit I recommend this location, majority of the units here are climate control 5stars

The service was great and the facility is nice

thanks for the amazing customer service she was friendly and nice Krystle was outstanding

The facility is very clean and the staff is very friendly and supportive-- Special thanks to Krystle for getting set up quickly and efficiently .

Krystle was great help with moving me in wonderful customer service

To whom it may concern: I was in your Washington location today making a payment for my aunt,and the computers were down, the lady Sherri behind the desk, acted like as if the computer was working. I just wanted to say thank you for going beyond and above,to help me out, so i did not have to go too another location to make my payment. Michaela

the best

Krystal was great today.excellent customer service and a great smile

Krystal was excellent and quick,great customer service and prompt

Sherri & Krystal are the best. Ms. Sherri was very helpful & was pleasure to work with.

thanks Krystle!

shelia was very nice and helpful and I was giving her to much money in the rent process and she gave it back HONEST PERSON Thank You

Krystle was awesome great customer service. Friendly outstanding job.got me the right size unit close to the elevator and very informative

Krystle was very helpful today with explaining all the prices of the different storages,even with the office being busy today,she displayed excellent customer service today,friendly and very sweet, I honestly came to this location because of the reviews I seen online,I must admit I was impressed

Very Helpful

Krystle Agnew was great and very helpful and the facility is close by our house!

Easy peasy! Krystle was proactive, knowledgable, easy to work with and overall lovely. She explained everything precisely and cohesively. I kinda want to hire her for my company! Thanks Public Storage!

My experience was great. Kristy made me feel at home and comfortable given my stressful situation. Kristy made sure I got what I needed to finish packing. Thanks again Kristy!

excellent service at this facility. the management is warm and inviting. thanks Kristy

It was a great experience here. The staff was very professional and humorous as well. The process was very smooth and efficient, and and the unit was clean. Krystle was very helpful. I recommend this place for storage.

Krystal was very sweet and professional had a wonderful experience

Thanks krystle for everything you did today,you handled all the customers very efficent and quick,you kept your cool...friendly customer service and helpful attitude.you were awesome

Hi to whom it may concern kristy was very nice and pleasant

Kristy was the best. She helped me to laugh when I needed it after loss my house in a fire. She has a great personality and does a great job and is the perfect face for the company

Kristy was very good. Hands on with everything.

Krystle was a joy to work with.outstandingly friendly and courteous. She has an amazing smile....she went out her way to assist me I greatly appreciate the service Krystle provided me

Friendly service, helpful and courteous..krystle was fantastic made my move in very easy

Krystle provides excellent service great job great place

Kristy is the best. Awesome service!!!

I am pleased with the service at this location. Kristy is phenomenal. Always pleasant and professional and puts the customers first. Krystal is a joy as well. Thanks

Krystle made my move in quick and swift.she was very sweet and professional. She smiled all the time made me really feel welcomed thanks krystle for the great personality and service

I had an wonderful experience yesterday, krystle was calm,cool and collected with the rush of customers coming in.managed to show me 2 units,I didn't rent that day but I will be back over the weekend to rent,my experience was excellent I can truly say I received outstanding customer service from krystle...thanks public storage

Krystle was very helpful in getting my late fee waived she was very nice ,friendly and professional...will recommend this place to others

Krystle was very efficient and sweet on helping me pick a unit, she showed me 3 different units and matched me to the perfect unit, thank you krystle was great and that wonderful smile did it for me

Service was extremely excellent. Kristy and krystle were very professional and really helpful. Thanks

Kristy was amazing. Excellent

Kristy is a joy to work with. I am pleased with my service at this location!

Kristy was a great help!!! Awesome customer service

Krystle was a grear help.really went out her way to assist me,she was super nice and helpful.she was outstanding.thanks.krystle

Kristy was wonderful!!!

Krystle has the perfect personality for that job.she was a breeze to work with explained every detail to me.perfect customer service with a beautiful smile.I will enjoy coming there to move more stuff in just to see her face.need more employees like krystle that really care about their customers

Krystle is very professional always gives me excellent customer she is very nice, sweet. Public storage is very lucky to have someone like her that truly cares about her customers, she's always smiling and she knows her customers on a first name basis thank you for everything k rystle

Amazing customer service. Kristy is an exceptional young lady. Thank you public storage for employing her!!!!

Pleasant warm customer service by Kristy!

Kristy is awesome. Friendly staff. Nice, clean place.

Kristy was very helpful in recommending storage units to me. I loved her smile, personality and positive attitude. Great customer service is hard to come by these days. Thank you so much Kristy. I would recommend this location to anyone!!!

Krystal was a great help ' very nice and friendly, wonderful smile.pleasant she really helped me get all moved on

Krystle was personable and a great help!

Friendly service!! Very helpful, smoothest experience with storage this far. Side note: Krystle is the best!!

Excellent customer service krystle was great.made my move in simple and easy. She was wonderful

Friendly staff and excellent service. Kristy help me find the perfect unit. Great location and fare prices!!!!!

Krystle was very nice pretty young lady she really helped me find the right storage for my son! Very friendly and sweet, every customer that came in she knew there names, I love great customer employee relationships like that.thanks krystle

She was super nice and helped me get set up swiftly. It was great.

Friendly service! Awesome prices.

I love visiting. Kristy is a pleasure to deal with. Always pleasant and professional. Two thumps up. Thanks Kristy

Kristy was very helpful and informative! I had a great experience!