Public Storage Self-Storage Units at 1901 St Charles Ave, New Orleans, LA

Thanks Kenya for your help You are awesome

Thanks so much Kenya for all your help with transfer of unit

Thanks Kenya for your help

Thanks Kenya your the best

Thanks Kenya

Thanks Kenya your always very helpful

Thanks Kenya for your help

Thanks Kenya

Thanks Kenya for your patience & help around property

Awesome job Kenya you are the BEST

Great job Kenya. Thanks so much

Kenya was awesome!!!

Thanks Mrs. Kenya for your help

Thanks Mrs. Kenya you helped me so much and I appreciate you!!!

Thanks Kenya for all your help

Thanks Mrs Kenya

Thank you Kenya for helping so much❤️

Thanks Kenya you are a sweet lady very respectable always ready to assist Thanks so much

Thanks Kenya for your help everyone I come thru.

Thanks Kenya for all you do when I come to my unit.

5 ⭐ Paul is always professional and helpful

Thank you Kenya for the outstanding guidance you gave me

Thanks Kenya for your help today. You have a beautiful spirit🧡

Thank you Mrs Kenya you always so helpful when I come to my unit

Thanks Kenya for your help! You’re awesome!!!!

Kenya was the absolute best! We had been given the runaround all day, but she was expedient and delightful! Would rent from her and this place again!

Thanks Kenya for tour help today. Will be downloading PS app as well Thnxs

Excellent service from Kenya!!

Kinya was great! Efficient an super professional! Really great help!

Thanks Kenya for helping me today. You were great fast and professional.

Kenya thanks for your help!!!

Very nice and helpful customer service from ms. Kenya!

Paul is a polite, professional, experienced guy. I had a really good experience at the storage here. Thanks again Paul.

Kenya was very quick and professional!

Thanks Mrs.Kenya for helping me with my unit and downloading the app.

Miss Kenya is Awesome Great Worker! Thank you miss Kenya for helping me with my Unit & helping me with the app!

Great customer service from Mrs. Kenya! She was very helpful, thorough and gave valuable information to help me make the best decision with my storage unit. Thanks again!

Kenya was very pleasant , and extremely helpful .. She is definitely an asset to Public Storage Pastor C J Southall

We like Paul! He has been there the last three years when we rented space…

Thanks Kenya for your assistance today

Met Mrs Kenya today she is very polite & professional. She stopped me to ask me if I have the Public Storage app. I do and thanks Kenya

Thanks Kenya for your help today.

Thanks Kenya for helping me today Will download the app as well. Thanks Kenya

The rent on my 10x20 unit went up after 6 months from $319 to $418 the first year. I just received an email saying there is another rent increase which increased to $460. I have been informed that there is no ceiling . It can continue to go up.

Thanks Kenya for all your help today

Thanks Kenya for your help with downloading Public Storage app. Appreciate you Kenya.

Kenya was so helpful. Gave instructions to download app. To open gates and elevator. Great service and atmosphere

Kenya extremely helpful

Thanks Kenya for your help Thanks for helping me sign up for the app as well.

Thanks Kenya for your help today. The app is great too...

Kenya is awesome. She is very helpful. She showed me the facility and where my storage unit would be. She was very polite and sweet. If you ever decide to come to Public Storage I HIGHLY recommend coming to see Mrs. Kenya, she’s the best.

Kenya was awesome! Very friendly, helped me download the app! Entertaining as well!

Kenya was great and service was quick and easy.

Thanks Kenya for assisting me today & downloading the app on my phone.

Yes Ms.Kenya's a wonderful agent with the storage company. Loved her energy.

We came in today looking for a unit to store our stuff before our move and Kenya greeted us at the door with a warm energy and eager to help! Not only did we get a Storage unit from her but she also took her time to make sure we found the correct unit for our needs and set us up on the app! This was the best experience getting a storage until thanks to Kenya! 10 out of 10 would recommend her every time

Thanks Kenya for your help with my new storage unit

We worked with Kenya today. She was amazing! She took the time to assess our needs and toured our available options. When we found our right unit, and Kenya even took the time to help us save some money!

Called store to get prices on a storage unit I spoke with Ms Kenya-she was very helpful in giving me information on unit sizes & pricing. I appreciate her patience and professionalism while speaking with her. Thanks Kenya for your help, when I decide on a storage Public Storage will definitely be my choice.

Great place to store ur personal items

Thanks Kenya for your help!

Thanks Kenya for your help.

Miss Kenya gave me above & beyond assistance to me - she was exceptionally patient she took her time with me , she answered all of my questions throughly with such a pleasant attitude. Miss Kenya is the reason why I will be renting my unit here on January 1st, 2023.kudos to her!!

Great service today by Kenya!

Thanks Kenya for your help at Public Storage

Thanks so much Kenya for all your help with my new storage & signing me up for the Public Storage app.

Kenya did an awesome job with a quick rental

Kenya was awesome

Thanks Kenya for helping with our move out today

I came into today to make a payment and I met with Kenya for the second time. I must say Kenya is really professional with what she do. I watched her work with a few people while waiting for service and I had to compliment her. Thanks Kenya for your patience and being professional.

Just bought a new unit and Kenya was very helpful with that

Came into store today for help and Kenya was very nice and helpful with getting new to my new storage. Kenya is polite and professional

Came into store to pay a bill met Kenya ahe is very pleasant and nice Love her attitude. Have a BLESSED DAY Kenya

Great spot thanks Kenya

Moved in to new storage today. Kenya was very helpful and nice.

Came in to buy a auction unit today. It was really busy but Kenya was doing well with keeping up and being professional. Thanks for the help Kenya

Came in to buy a storage unit Kenya was very helpful and knowledgeable During the walk thru I observed a clean environment Kenya also had other customers that seems to have been giving her a hard time but I saw that she handled it with ease and professionalism. Well I'm happy and Kenya keep doing what you doing girl. Big ups to you.

We needed some items to make a big move Kenya was very helpful with selling us products to assist in the move

Thanks Kenya for your help

Thanks Kenya for your help!

Kenya was fabulous. So grateful she was able to keep things moving despite not having the support she needs.

Thank Kenya for your help today

Came in to store to make a payment and Kenya was very professional & nice. Thanks Kenya

Came in to store to buy a new unit & Kenya was very helpful & professional with assisting me. Thanks Kenya

Came in to get a new unit Kenya was very helpful and professional Thanks Kenya

Kenya was awesome and completely thorough with her job. Very professional and friendly and thorough again

I came in to make a payment & Kenya was very helpful & respectful. Thanks Kenya

Nice👌

Had a great experience on the phone with Andrea from the Bullard location! Thank you for the great customer service.

I’m relocating from FL to New Orleans. I called and spoke to Ray, he was very nice and helpful. I will be renting a unit here when I relocate. Customer Service is everything to me, I was very satisfied with how courteous and informative he was!

Whoever works here should be fired. I opened my account on 7.16. I went to the location at around 1:30. I had a question, so I went to the office. There was a post-it with a note saying "back at 2:45". I thought it strange that no-one would be in the office that long, but figured it was an isolated incident. I went back on 7.18 at 9:30 am to load more stuff. The website says gate access starts at 6:00 am. However, the gate was closed. So, I went to the office to see if they could open the gate. However, the office was closed and there was another post-it. This note read "back at 3:30" - six full hours later!! At the end of the month I'm canceling and moving to another company. This is terrible.

The customer service was amazing. Ray was extremely helpful. He answered all my questions and was very knowledgeable.

Ray is AMAZING! Very professional. He was able to answer all my questions and helped me decide which unit would be the best fit for my storage needs.

Ray is extremely rude. I went inside the office and found him sitting at his computer. This was directly underneath the sign "customer service" which displayed two hands shaking. I asked for rental rates on small units. I am traveling with a carload of things and a dog. I was interested in renting space but I'm not sure how he actually perceived me. I am a person with a lot of stuff and the proper funds to store it somewhere. He told me that they can be found online. I asked several times in different ways for his assistantance. I'm sorry but if I am physically present in your office and requesting information verbally when you have access to that right at your fingertips....and you tell me to go look it up and give me every excuse as to why I should ....then he told me he say me outside and that I came in there with an attitude because he was watching me. No sir, I saw you watching me. I'm ecclectic and hang out in my parking spots like an oddball, EVERYONE watches me, that's no big deal and no sweat of my back. My presence is not doing anything wrong. I'm allowed to be on this planet with my fellow humans and to be treated with respect as such. That is no reason to treat me unkindly or with lack of respect. I have challenges with technology and information processing. Ray, you are the one who is rude sir. I came in seeking information from a customer service desk and you treated me like I walked in from the gutter. Not cool dude. Not cool

Rude people every time I need anything from the office. Today no-one would answer the door to get a key for the flat carts they let you use. Only reason I give 2 stars is the place where my unit is very clean and having air conditioning is awesome! Just the staff seem to hate helping anyone.

No matter what size unit you need they have! From lockers to big units there’s something for everyone. Affordable prices and amazing customer service! Ray was a pleasure to work with! Great experience!

Ray was very helpful! Everything about the place was great!

I had a wonderful experience using this Public Storage!!! Great customer service and the facility is always kept up so nice!! 10/10 would recommend to anyone!!!

So nice, very friendly. Very clean, well lit, everything went well warm thanks to Ray he was a pleasure to interact with and addresses concerns immediately.

Good customer service. I stopped in to see about storage and Mr.Ray explain everything, I am looking to get a unit in the next month and I am sure coming to see Mr.Ray

I went yesterday to inquire about getting a storage unit. Ray made an extra effort to call me back and get me the best rate possible for the storage unit. He was friendly and professional and explained all the details in an easy to understand way. Outstanding service!

Great place..clean.. spacious and Ray was extremely helpful. I would highly recommend this location for your storage needs.

Great place , nice customer services.

Tasha is great! Thanks! 2021 edit: we left this facility bc it's has not improved but instead... it's just no good anymore. Not just one thing is the cause for the decline. I no longer can recommend this location. Except if you live near by the location is perfect; unless it's Mardi Gras season and the parade schedule makes it impossible to access your unit.

Better than the new orleans east locations.

Ended up with fiberglass shards all of my stuff. It was horrible. It was all over the facility on the floor I was using. Insurance denied claim, facility was unconcerned.

It is good to store your because rhe peoples are nice an will help you get w Hat you need

Clean and professional. Mr. Ray was very courteous and helpful.

Pretty easy to get in and out. Our storage space is on the second floor, thank goodness. The ground floor had a little bit of water pooling in a couple of places. Glad our space is upstairs

Very good team, move in easy and fast.

Toby and Ms Robbins were very friendly and helpful! Calm and easy breezy! Thank you!

Ms. Robbin was very nice and was willing to help by all means. I thank her and the establishment for the great accommodations of service.

Robin is an excellent worker. We’ve known Robin for quite a while and we can attest that Robin is courteous, polite, and about her business. She is very knowledgeable about what Public Storage has to offer to its customers. She is quick to assist you and point out to you what units would fit your needs the best. She also takes the time to tell you about the many different products as well as how to use them that Public Storage offers to its customers to make your storage needs a pleasant one. Anytime we have a question or situation she has always been there to give us support and quickly handle our situation. Thanks Robin! MEL & LES

Toby and ms robbin went out of their way to give me information that I needed as I am new in town. after I’ve been running around town like a crazy chicken with my head cut off. This team is excellent !!!

Toby & ms robbin services were excellent

I would totally recommend this storage location because it's very clean

I came here to rent my unit and Ms. Robin is the best customer service rep to go beyond in giving the best service ever. Everytime I come she is so jolly with everyone and always playing with my grandkids and I would love to see her go further within the company. Thanks Ms Robin and Public Storage

Me and my mom came to public storage justbto see and get a price on a storage unit and Ms. Robin and an awesome customer Rep she convinced us to get our unit with the fall special baby when i tell you she is a good sales person you did a goog job hiring her thanks Public Storage

Toby is the man. Impeccable service and great attitude!

My experience was phenomenal. I received confirmation of my reservation both online and through a phone call. As my reservation date came closer I received a complimentary reminder call as well. Upon arrival, from start to finish I enjoyed being there and giving Monique my business. The temperature controlled units are a must here in New Orleans. She was great at finding me a bigger unit because I reserved a unit too small initially. They also provide you with a lock, so you dont need to buy your own. There is ample security as well. Front door access for new customers and security gated access for existing customers. Really great experience.

Ms. Robbin is delightful and made this the most easy going experience possible! 10/10 would recommend!

Monique is very kind and helpful. The reservation process took no time at all!

I went in to rent a storage unit, and this is a really good storage place I had an awesome experience with Monique

I love this public storage the lady Ms Monique is one of the nicest women i know the place stay nice and clean and she has a wonderful personality thanks Ms Monique u r the best

Friendly Staff,Knowledgeable and Courteous Thanks Monique & Robbin.

Great staff! Robin really helped me out.

Had a space from July to October. Two beds and two rugs. When I got them out of storage there was NO funky smell or anything amiss with my stuff. Monique was very friendly, helpful, and all around amazing when I was checking in and out. A big thank you to them for helping me out!!

Monique is amazing!!! She helped us facilitate a lot of shipments for our storage units and mitigate issues with fedex as well. Hardworking. Friendly. Organized. She deserves a raise!

I was running late and the lady at the desk still let me in. She was so nice and had patience with me. I recommend this storage to anyone xoxo

Needed to find a storage space close to the house and this location appeared to provide convenience at a good price. The service agent working Friday (11 Oct) was very friendly and help. She provided a good overview of what services they offer and the options I could choose. The location appeared to be clean however the gate is broken in the back. Not that persons fault but that needs to be fixed. Someone could get stuck inside the gated area. However, the service agent provided excellent service and I would recommend this location to others. However, the gate is fixed along with the roll up door.

Qulity service

It was pretty easy to set up, Ms. Robin and Monique we're friendly and courteous esp when answering all my questions.

Was serviced same day, last minute. In and out couldn’t be more happy. I’m a business owner so speed and accuracy is very important to me. Monique and Robbin were excellent.

Monique was very helpful!

Excellent customer service

Very happy with the service . Thank you very much

Mrs. MONIQUE IS AWESOME SHE IS THE BEST I SO LOVE HER SERVICE

Convenient storage option. The staff is friendly especially Monique and it’s affordable and easy to access. It covers the basics well.

Robbin was awesome and very thorough. She got me in and out in a very quick and efficient manner, and explained everything to me very well. Would def recommend.

I went on to public storage this morning to get a unit I was all over the place due to death in my family and Ms. Monique help me I so love her soul all she kept tell me is clam down it's going to be ok and she started crying with me I so love her Thanks Monique

Monique was super helpful Just rented a unit today and had an exemplary experience. All of the ladies in the office were nice and very friendly; Ashley and Robin. They made this process super easy and stress free:) I will be renting here everytime I need storage space. The prices are good too! 😀

This was my first time using a storage unit for my personal belongings and I must say it was a pleasurable first experience. Monique was super helpful and kind and the facility was clean and secure. My belongings are in good hands.

Great service. Monique was very helpful in setting up auto payments!

Monique was incredibly helpful in getting me a timely set up!

I really enjoyed my treatment at Public Storage with Miss.Robin 1901 St.Charles Street

I received a call about my account from Ms. Monique today, and she was so understanding she is a darling you have made the rite decision on her for your company you need to keep someone as sweet as her around

I came to the Saint Charles Public Storage and was unsure of what to do. Monique the person working there was one of the most incredible patient and helpful people I have ever come across she took incredible time to help me find and figure out what storage unit I needed for my needs. she even did follow up and was incredibly kind and gracious and sweet. I was not prepared for someone to be so helpful I was very stressed with moving and needed a storage unit but with Monique’s help at least part of moving was stress free. I highly recommend going here if you ever need a storage unit and tell Monique hi from me

as soon i got the key to my unit i was begged to write a review 3 weeks later i was locked in the building where a homeless men had to instruct me how to get out the next day when i spoke to the front desk lack of a better term lady she yelled and said she didnt when clearly she was too lazy to alert me that they were closing incompetency is the best i can say

The Manager on duty was so helpful today. Monique. She was very knowledgeable about the size of the storage I need and just very helpful and friendly. You made a great choice hiring this your lady. I will surely rent my storage from this location. The professionalism was off the chart. Thank you Ms. Monique for your assistance.

After looking for an exceptional place to store my furniture, I came across this location and one of the best reps ever, Miss Robbin. She went above and beyond to answer questions and ease my mind. Because of her, I can confidently say that I am a part of the Public Storage community.

Miss Robin and Ashley have been great and understanding with helping me and giving the best professional services they can can't say that about all the staff here but that's life keep up the good work

Monique was very helpful. Very convenient location if you live uptown. Close to the lower garden district, central city, CBD, and St. Charles Corridor.

Very clean,Very professional, Well return in the Future, recommend anyone to use this Storage place! 5 stars :)

I absolutely loved my experience here mostly because of the amazing customer service I received from Miss Robbin. She went above and beyond to make sure my lease and rental space were all set. She was left to manage multiple customers on her own, but still managed to leave everyone smiling and fully satisfied with her customer service.

Monique at Public Storage was absolutely AMAZING! So helpful in the moveout process! Kind and incredibly helpful! If you need help with anything Monique is your gal!

Great customer service at this location. Very knowledgeable staff. I dealt with Ms. Robbin and she was very helpful and polite. I prefer this location over others in the New Orleans area.

Very friendly staff. Very helpful also.

Excellent service. Very nice and helpful. Had a great experience!

Needed some help with shipping and boxes .the two beautiful ladies working the desk helped me with supplies and pointed me where to get my shipping needs met. Thank you for your assistance.

Staff is very professional and nice. Fantastic experience.

Very helpful and considerate staff, gave me all the info I needed!

They’re awesome .. btw great customer services from Ashleigh

We completed the registration of our space today and it couldn't have been easier. I believe we will have a great working relationship with this location because Robbin and Ashleigh made us feel as if customer service was their priority. It is Sunday...and they made it "easy like Sunday morning" with the right space a registration process that was thorough and efficient. My wife and I both left saying, "Yes, I am so glad we chose this location." Thank you! 😊

Came in to make my payment this morning and Monique & Robbin are awesome ladies i really enjoyed them this morning go to public storage and ask for them two

Ash and Ms Robbin was wonderful. They greeted me immediately upon entering the establishment. They gave me a grand tour! Excellent

Mrs Ashley Robin and Monique are very customer friendly and helpful when renting at the Saint Charles Ave. location. It's a great location in the upper garden district and easy to navigate to and fro. Thanks again for all your help ladies!

Thanks Mr. Elroy Harrison and thanks for choosing Public Storage and you Welcome for the candy

Great service professional and a clean place

Love the place

First I would like to say thank you to Mrs. Ashleigh and Mrs. Robin for helping my wife and I find a nice affordable unit. Customer service skills 10/10, handle everything in a timely manner 10/10 and if I had to rate the location, store and employees. It would be 100% 10/10 keep up the good work you guys.

Ms robin and ashley

Thank You Ashleigh and Ms Robbin for the Excellent Service

The two ladies at the front desk was very helpful. Great people skills they were a great help Ashleigh & Robin

Monique is great and I appreciate all her help and advice very knowledgeable 🙌🏾

The women were very halpful, informative and also made some good suggestions.

Thank you ladies for all your help

Nice ladies its always a smile when i go in to pay ny storage

Ms Ashleigh and ms robbin were extra helpful with my experience with public storage and I am so grateful for their customer service I boulden definitely recommend this place to anybody

Thank you Ms Robbin and Ms Ashleigh for your great customer service

Ashleigh and Tonja were so helpful! They answered all my questions and worked diligently to find a storage unit to meet my needs.

Miss Ashleigh from saint Charles Avenue public storage is the friendliest person and most helpful in renting units .

Ashleigh was great and very helpful in getting me my storage. If your in town and need a place to place your things please come to public storage on Saint Charles street and ask for Ashleigh.

Ashleigh is a great worker. She really have people skills keep a smile on her fast. I really emjoy doing business with yall through her

Ms.Ashleigh was very respectful and also helped me get a great deal she helped me save a lot of money

I had the best service from Ashleigh (that's Ash-'leigh' as she explained it to me). The tour ahe gave of the facility was very informative. She helped me figure out the correct size for my property(I was getting a larger size that I did not need). Thank you Ashleigh for all your help. You are awesome.

Ms Ashleigh was very helpful Great employee

Ms Theresa and Ashleigh were very people friendly, all details on policies were explained in detail...And they made me smile.....🤗🤗

Ashleigh and Theresa are awesome! They were very helpful!

Is it possible to get somebody other than myself to empty my storage unit? And if so how?

The staff is very nice, understanding, and professional. Excellent customer service. The facility is also clean and climate controlled.

Super cool and fast and friendly as expected, thank you Ashleigh

Ashleigh was awesome, helped me,with my storage needs with a positive attitude and a,lovely smile Thanks again

Mrs. Theresa, is the best, so helpful and always have that motherly open ear. Love Love her to death.My cell phone was dead and I really wanted to leave a review of her service. My name is Jason Jones.

Ashleigh was very friendly and very helpful! The process was smooth as butter. The elevator is nice and big for the move, and the parking is covered, so no need to worry about that afternoon rain impeding a move. Word for the wise: the gates lock at 6pm, so make sure you're on the right side of them!

Searching for the right storage at the right price was very much easy with the help from Ms.Ashleigh. Her warm welcome made me feel right at home I very much appreciated & happy with my choice.

How much is late fee

Thank You Ashleigh and Ms Theresea, 5 stars!

Update: game playing crooks. Stay away. Haven’t been there 10 months and already had two sneak rate increases under my autopay. Been asking to speak to the property manager and been given the run around by the woman on site since last week. Wrong numbers, voicemails and promises to call me back. Move in at one rate and you’ll be paying something very different this time next year if you’re not paying attention. My current rate is over 40% higher then when I signed to move in. Beyond ridiculous. Also all these positive reviews like my original one are fake, solicitations by the old property manager to resolve issues with their shady billing practices. He asks you to submit a review for Theresa and he’ll “fix it”, but then they go right back at raising your rate. —- So far so good here, property manager Theresa was very helpful. I do have an issue with an unexpected rate increase ($14) still pending, but will check back here and update when/if that is resolved.

Ms Ashleigh & Ms Theresa was very helpful and saved me a lot of money!!! Wonderful Ladies!!!!

I walked in this morning to find a space and the ladies at the front desk were very knowledgeable and helpful. Thank you Ms. Theresa and Ashleigh for the great service!!!

Thanks so much / Tereasa the manger provided Me and my Aunt Judy Exceptional/ and professional Service I will recommend your facility to all family and friends....Thanks.

Mrs Theresa very helpful and so sweet forever my place to storage

Mrs.Theresa was very helpful and recommend this location.

Ms. Teresa was awesome! She was super helpful figuring out what size unit I needed, and then helped me find the best deal. I really appreciate her help!

Teresa was immensely helpful! She was friendly, informative, and very explicit about the storage agreement's terms. Christina, the woman I made the reservation with over the phone, was also amazing! I would recommend Public Storage to all my friends!

The staff was very nice helping me get my bill paid today.

I love these guys here. They were very helpful and made sure I was satisfied. Will come back again.

Theresa was very polite and a great help moving into our storage unit!

Awesome experience here. Super friendly and helpful staff. Easy access and secure storage. Would highly recommend this location for anyone looking for extra storage space.

Great service. Wonderful customer service. Very efficient

How can I post another review ???

Great people, great service! Clean facility

This office does not keep it's published hours. The gate frequently closes earlier than posted. I was there on Saturday at 3 pm and the gate closed. It is supposed to close at 5 pm. I've been to the office several times where there were due to open and did not for over 15 minutes. The code for the gate frequently deactivates and it requires someone to be in the office to reset. As soon as I can I will be moving back to another storage center where the staff are personable, knowledgeable and there is a 24 hour assistant for issues.

Love that this location is so close! Theresa is phenomenal and helpful. She deserves a raise!

Tressi was very professional and helpful. And, shes a really nice person..😁

Tressi was very sweet . She gave good customer service and very helpful. I'm happy renting at Public Storage

Amazing units for my price range! The employees were able to answer all my questions. I will be renting a couple units from them next month! Thank you for taking your time to explain and help me walk through the units. They were clean and reliable looking!

Was able to resolve a discrepancy with my account. Tressi was very pleasant with her assistance.

Tressi was extremely helpful! She's the best here!

Great customer service!

It was very convenient and had cover.

Great, friendly service. Tressi was lovely to work with and really put my mind at ease in dealing with a stressful moving situation.

Awful customer service. Difficult to work with even after having a unit located here for almost 8 years. moving the contents of my unit elsewhere.

Close to my house. Great service. Thanks, Tressi!

Tyshell very kind and helpful

The facility is clean and well kept, but that is all I can say. The first time I went there the office was closed - at the time I said I'd be there, normal hours, no indication why they were not there, and no one answering the phone. They said I could sign paperwork and start the lease a week later - when I arrived they required I started the lease the same day. They 'require' rental insurance, and tried to have me enroll in another 11$ a month minimum without any mention of this in their advertisements. After denying this they screwed up my monthly payments and are billing me 65$ per month instead of 56$ per month. The managed to screw up and try and weasel money money every single step of the way.

Thanks you Dewana for all your help told....This is a great location and very clean.

Great and Clean location Dewana is a awesome person go see her at this location

It was very friendly nice and clean and very hot and it's not easy for keep your stuff from mildewing

Great Job Dewana thanks 4 your help

Thanks Dewana for making our experience superb! Excellent customer service!

The customer service is phenomenal. Dweana was super helpful and put my mind at ease and facilitated my move.

Great service very helpful and convenient location...thanks Tasha

I just got the storage space today rented years before came back and Tosha was really excellent and didn't have to wait I'm in and out and by the way I'm moving my stuff in today as we speak so she's a great employee

Tasha gives a 100% of helping it amazes me how she know her customers by there first or last name

Tasha gave me the best customer service I've had in a while and was very helpful in informing me for my storage. Definitely will continue to do business!

Tasha was very friendly and informative! She was very helpful and accommodating to my needs.

Tasha was awesome in answering all my questions! VERY GOOD SERVICE!

Tasha was very helpful with our needs for a storage unit - smooth process - very professional and courteous help!

Tasha very helpful she knows me when I walk through the door and my belongings are at another location,..

Tasha was very friendly and knowledgeable. She was extremely thorough and made sure I had everything I needed before I unloaded by things

Tasha,Take's goodcare of me. She really love here job.

come to pay my bill every month and tasha always know my name when I walk through the door she knows a lot of the customers. ..she's great

Nice service Mrs.Charlene was a great help

I checked in on Friday 4-1-16. Tasha was incredible. Very helpful an courteous. GJD

Tasha is awesome! We went through the detailed rental process and she was incredibly insightful in answering any and all questions and policies.

Tasha made the move progress really easy and was very friendly and helpful! Thanks!

Quintasha was super helpful with the check out and check in process. Used the unit for 6+ months while I was between places. Everything was seamless!

Tasha was very knowledgeable of the units that i looked at. I was a little kinda undecided on which unit would work best and she did a walk through and told me about all the codes and entering process. And she also made sure to accommodate me with getting this new unit. The service was quick and she was very helpful. I will refere her to other family, friends and co workers. Thanks Tasha

Tashi gave GREAT knowledge today about renting a storage will be back to rent soon

Tasha was so very helpful and gracious. Every time I needed something she knew how to take care of it, she is polite and professional and awesome to work with

Tasha was great! Real fast and professional.

tasha is great she very nice and helpful

Im a public storage customer not here at this location but the lady tasha is very nice always come here to pay and she always listen to me

Excellent service from Ms tasha the place is clean and sercure

Just rented here the lady tasha gave great service the process was really easy and fast

Tasha is ALWAYS helpful! :)

Love the customer services of Tasha and great rates of helping with other inquiries

Charleen was amazing, she didn't show me the unit.. But when I got in the office she took care of me and the customer who she was renting to..She made small conversation which made me feel welcome.. Mr Jeff wasn't to bad either he is a good salesman !

Charleen was extremely gracious and helpful in getting me set up with my storage unit. She called to confirm the day before, knew my name when I walked in and offered all around friendly and helpful service. The location is also very convenient if you are anywhere uptown/garden district.

Tasha was super nice and very helpful

Tasha was great & helped us out.

Tasha is great,and helps me a lot always cleaning up every time I come to my storage

Great service tasha i bought some merchant and she is a great seller....

Tasha is a very outstanding associate i live in the area and i pass by going on my morning walks days i have so much going on while on my walked she noticed me walking by and called out to reminded me that rent is due the 1st thru 6th in which she saved me a late fee by reminding me with so much going on these days i totally forgot she's just amazing i wouldn't trust my things anywhere else

Tasha gave great service

Tasha was very helpful and the process was done efficiently and she was quite pleasant and informative.

Ms Tressi gave phenomenal customer service she explained details regarding why I needed material for my items that's going into storage

Tasha and tressi are both helpful people they ask questions when they see u if everything is ok and that's great customer service

Tashi gave great service today

Great experience and good and very clean location. I recommend!!

Great service from Ms. Tasha. Today I came to rent at a space for personal use and it was an easy transaction. Thank you for great service!

Worked with Tressi very welcoming and inviting, willing to assist.

i came to purchase boxes and tape left out with boxes tape and some damp check tasha made a great point to me about buying the damp check im moving some things in my sister attic and she said that it would work for the mostiure being that its enclosed...lets hope she's right but she was a great sells lady

Great service from Tasha pleasure becoming a customer

Rented a storage facilty was very clean tasha gave great service

TASHA killed it how about she had 3 more people in the store and work the line like a pro that's what you call GREAT SERVICE

customer service A+++ Tashya

Tasha was very helpful and gregarious!

Tressi gave great service today

Tasha gives excellent service she calls me to remind about payment early and also when I be late when I see public storage number i know that be her calling saying MR PHILIP its payment time

I just rented at Public Storage on St. Charles Ave. for the second time in 10 years and Tasha served me. She helped me to secure the unit that I felt fit my needs and listened to me vent without so much as blink. Overall service was expedient and she eas very helpful.

Great service from Tasha today

Tasha was great to work with. Very knowledgable and very customer focused.

Tasha helped me yesterday and today, and she was great! She was helpful and friendly and helped me understand the varying fees and charges, so I never felt like I was being ripped off or anything like that. Tasha even gave me advice on nearby places to visit in the city. As for storage, I wish the gate access had later hours, but the unit itself is climate-controlled and close to the elevator, so I'm pretty happy with that.

Tasha was fantastic she gave 100% great service

This location is clean, courteous and efficient. Tasha provided excellent customer service even on a busy Saturday (we moved on busy days both times) with several customers to help. She was polite, quick and even thought to see if I might need an extra box or 2, which I did for last minute items I didn't have already packed. I'll be back if I need storage again.

Tasha was extremely professional and helpful when it came to renting our storage unit. She addressed all our needs and did so in a really clear and friendly manner. 5 stars!

Very helpful worker tasha gave GREAT details

tressi gave great service explaining the move in process detail

First Sherri, then Quintasha made my life so much easier by giving me the information I needed to know about the available units, insurance, hours, going the extra mile in customer service. I highly recommend this facility.

Great location for college students, very affordable.

Cannot get much easier than this! Tasha explained all the quirks and made sure I was comfortable and aware of the details before signing a single page.

quintasha is awesome. got me signed up for my unit in just a few minutes. very helpful service!

GREAT SERVICE TASHA

Tasha was great with helping me select the perfect storage.

Tasha very friendly every month I come pay my bill I know my belongings are in a safe place here thanks for always listen tome when I come talking about my problems

Tasha gave great customer service the location was convenient

Tash gave great service she did explained everything detailed she cut corners about the process of storing my belongings

Tasha was great! Very friendly and helpful. Got me exactly what I needed. If you're thinking about renting a storage unit from here, I highly recommend it!

Tasha at the front desk was absolutely amazing: • I was having trouble entering the code for the elevators and she must have helped me AT LEAST 5 or 6 times and was extremely polite even though I'm sure I was being annoying. • She even called me to let me know that my unit wasn't locked 100% correctly - I didn't slide the top part all the way over so that all the holes were aligned. Talk about attention to detail and exceptional customer service! Without her letting me know that who knows what could have happened? And what other place would have noticed this, much less cared enough to let me know? • She also got me a unit as close to the elevator as possible so the move would be as easy as possible. I really can't say enough about Tasha. She single-handedly made my move much less stressful & much more easy than it would have been otherwise. If she worked for me I would consider trying to find a management role for her, but she really excels in customer relations so maybe she would be a better fit training new customer service employees. Additionally, the unit was clean, there was plenty of space to unload my stuff, there were plenty of hand trucks (or whatever they're called), and the place seems secure so my stuff seems safe there. *****I have only used Safeguard for my storage units in the past (probably over 5 times), but because of my experience I'm switching to Public Storage if I ever need a unit in the future.

Quintesha was very professional in everything she was doing from explanations to showing units avalable !

great staff

Great service from Tasha she explained everything detail

Clean, secure, friendly staff. I would rent space here again.

Tasha is very helpful the service is good and her assistant is appreciated and she is insightful. ...thanks for giving calls cause I totally forgot about my monthly payment

Tasha was awesome! Very patient in letting me decide which unit I wanted. I am extremely happy with my service. Thank you!

Lavonne and Tasha were so helpful today and answered my many questions with a smile! The location is convenient, clean, and of course helpful staff make it a sure thing!!!!!

Tasha took care of us! Friendly and Courteous:-)

Public Storage on St. Charles is very conveniently located, clean, and the customer service is awesome. I just rented a storage unit from Tasha here - she was really helpful and fun to chat with. The door on the unit (10x7) is nice and big so you can move your bigger stuff without too much hassle.

my experience was amazing today at public storage I met the most wonderful person name quintasha she help me so well today she show me my unit and what it would look like and she was so nice I be using public storage again and I will be telling my family and friends☺☺☺

Tasha was great managing me today with my storage define me a unit great access for my condition I'm also in the wheelchair she was excellent to me great manager

Tasha did very excellent job she was very detailed with rental from to in and out

public storage is awesome!! Great customer service! Tasha is great at what she do!

came in the store today and Tasha was very knowledgeable and helpful...had ruff and she made my day

I just rented a storage unit at Public Storage and so far so good. The kind and friendly Miss Sherri checked me in. I was shown my unit before paying for a thing to be sure it was the space I needed. The facility was spotlessly clean with secure yet convenient access. Sherri did an excellent job of explaining the lease terms in a clear and concise manner. Thanks!

Sherri B did a great job showing me around the facility and getting me set up with a new unit. Excellent facility, obviously well managed. Sherri is very professional. Her district manager was present and obviously thinks very highly of her. I highly recommend her for a second Circle of Excellence and I'm rushing home to buy the stock!

Great customer service ! Sheri spent a lot of time going over the different sizes and prices. Very convenient !!!

The ladies were wonderful and helpful, they went above and beyond their job, they deserve a raise, thanks Sherri and Sherri

I chose Public Storage cause they seemed to have the best prices. What they don't tell you anywhere on their website is that if you don't have home owners insurance, it's an additional $11 - $15 per month. They also sell their locks for $20. So I felt a little hustled when I went there - not a great feeling. While I wish that Sherri and Sherri had given me a heads up about the price of the lock, they were super sweet and helpful.

I found this place on Yelp!. I just needed to put some stuff away for a brief period of time. This Public Storage location was great, perfect location (not isolated), clean, bright, with fenced parking, and with a wonderful staff (double Sherri). Both Sherris were wonderful. They walked me thru my plan, which was very reasonably priced, and they were always helpful and courteous, as well as super understanding of my needs. Thank you Sherri x 2. I will definitely recommend this place.

It's not often you find a great, clean secure storage facility in New Orleans. I wanted to share my opinion about my experience. I have had the pleasure of renting two large units two years ago, and last month I rented an additional unit upon downsizing from the larger two. This facility made it easy and effortless for our movers to get our stuff moved. Wide halls, large elevators, secure and clean. The staff is extra friendly, and have been a great pleasure to know that they care about safety and security as much as I do. Sherri who assisted me is extremely knowledgeable about how the building is laid out, and trying her best to secure the best possible unit for my needs was a treat for me. For this I say THANK YOU!!

I have been friends with Sherri Bridges for many years now, since I hired her 21 years ago as a cashier at Wal Mart. Due to her excellent customer service and strong work ethic she quickly became Checkout Supervisor and then to the management Support Team where she always excelled. I was so proud to see her being honored with the CIRCLE OF EXCELLENCE AWARD. I know she deserves it and Sherri has to be a real asset to Public Storage. Way to go Sherri!

Great service. Sherri an Sherri are great employees and kind, smart and really helpful. Made my experience very easy.

If your going ro use storage go to the St. Charles Ave location. ..store number 29112. Sherri and Sherri went above and beyond ro help me. They were knowledgable and friendly.....most important they helped me keep my account current even when I had to pay the late fee. Thanks Stephanie Beach

People are very friendly and willing to go that extra step to help. Been using them for years without issue.

I usually have a 3- to 4-star experience at this location, depending on who is working at the time. There are two Sherris that work there; the Sherri that might be slightly older, wears glasses, and is shorter than the other is AWESOME-- extremely efficient and helpful! However, my experiences with almost every other representative has been at least slightly negative. I once stood and waited for 45 minutes (as the only other person in line, besides the person being helped), only to find out that the younger, taller Sherri had automatically assumed I was "with" the person being helped (because we are both 20-somethings?), when I didn't speak to that person once or come near them... not sure how I could have been "with" them. Anyway, it's a hit or a miss at this location -- be prepared to potentially wait for a long period of time before you're helped, whether you're just buying merchandise or need assistance with your unit. They usually only have one person on-duty.

My service at public storage was great. The employee who waited on me. Name is kristy

Absolutely great place to store my items that I don't have room for at my apartment. Great, friendly service each and every time I walk into the location. The employees always greet you with a smile which is something I truly enjoy about this location. If you're looking for a storage place in New Orleans, this is without a doubt the place to do business.

I am very pleased with the customer service here at the St Charles branch which Sherri and Sherri. They were outstanding! I really appreciate all of your assistance. I would recommend them to anyone that needs a place to store there belonging. Thank You Sherri & Sherri!!

I was really impressed by my experience at this location. I was running behind on my move in day and Sherry went above and beyond to help me get setup. She was so kind that my stress of the day was completely lifted. Thanks again Sherry, you're the best!

Have nothing but amazing things to say about this facility, but the most amazing aspect of it, is the front desk woman, Tascha! I had trouble with a lost key to my storage unit the day I moved in & she totally took care of everything for me! It was some of the best customer service I have ever received! Thanks, Jill Steiner

My girlfriend and I rented a space and put my furniture in the unit. We put the lock they sold us on the unit and left for approximately two weeks. When we returned, we found a different lock. The manager came up and unlocked it and, surprise! Everything was gone. She claimed she had called us because we never moved into the unit. She kept referring to us as college kids (i'm 38) as if to say, "you absent minded college kids always forget to lock your units!" This was an inside job, no doubt. This is not over. Not by a longshot.