Public Storage Self-Storage Units at 3440 S Carrollton Ave, New Orleans, LA

Rocky hello with payment

Rocky, who was working the day we checked out, was really kind and helpful. I truly appreciate the customer service. We found the whole storage experience easy and convenient. If we ever need to store anything we would use this facility again.

Whitney and Rocky gave the best customer service and gave us all the help we needed to move in this morning

Rocky and whit help me auction

Whitney and Rocky had excellwnt customer service

Customer serves at the Carrollton location is A1..

Rocky is phenomenal!!!

Rocky and Brandy help me move in

My app was not working. I was not able to get inside the gate, so I followed another car in once I got in. I was not able to get outside of the gate because the app would not open up. It would not allow me to sign in but of course they text me, the code to get out the gate, but it was wrong after 20 minutes of sitting at the gate someone finally came and let me out very unhappy

Whitney was a wonderful help transferring me to a much needed bigger! Great customer service A+ from me thanks again

Thanks Toby and Ricky for the bill payment

Rocky and Toby help App

Rocky help with movein

Whitney was a great help today. Thank you so much. Customer service was awesome

JToby is the best help me with cheaper rate

Rocky help us with paying bills

Brandy help with auction

Rocky help with my auction today

Whitney was amazing with the help she gave me with my unit and lift. Thank you so much.

Whitney was amazing helping me today thank you so much

Whitney is one of the most outstanding kind professional person that assist me in my situation at this establishment I'm giving a highly recommendation and I want you all you know notice in her files her courtesy are kindness is politeness you know she did an outstanding job and I recommend the highest promotion it is to give her at this

Absolutely amazing service got my unit in 5 minutes

The customer service agent was very helpful. He was able to help me set up my payment by phone. Which is an opinion that makes it easier for me to make payments in a timely manner. I'm pleased with how patient they are during this process.

Whitney Was so helpful and such a pleasure to work with she helped me with all the troubles with my account making it a Great experience 😊

Thanks Whitney for ur help with the gate today I really appreciate it customer service!!!!! Great job for y'all service there u and Toby

Thank u so much Toby and Whitney for yall help to yall was great

Whitney and Toby help me with my payment thanks for wonderful service.

Whitney customer service was top tier . She was so helpful with getting me the right pricing for my unit. She did not leave work until my situation was corrected .. thanks so much

Came on Carrollton to pay my bill this morning and Whitney was very helpful and nice to me. Thank u for all your help.

I would definitely recommend this location for your storage needs. Whitney was kind, knowledgeable and accommodating. I really appreciate her help and encourage others to go see her.

Excellent customer service and a great location!

Whitney at the New Orleans-Carrollton Ave. location of Public Storage was extremely helpful in getting us a climate controlled unit quickly. I recommend using their services!

Ash and rocky were amazing. They were very helpful !!!

Thanks Rocky and ash for helping my granddaughter

Ash and rocky help with transfer

The worker at Carrollton location are the best I love they work ethic wonderful attitude good personality especially ashleigh and Raquel they have made my day with the kindness they offer thanks for the help

Wanted to thanks the lady’s for assisting me.

All your storage needs.

thanks ash and rocky

Thanks Ash rocky

Thanks rocky and ash for helping with bills

Ash and rocky help me with My payment

Rocky and ash brandy help with moving in tulane doing my lease at they location great service and friendly

Ash, Rocky, and Brandy were very polite and made my move a little less stressful.

Rocky and ash help with moving in storage

Thanks Rocky for helping paying bill

Great customer service Awesome staff

Rocky was very helpful

Ash and Rocky help with downloading app thanks ladies

Thanks Rocky and ash for helping

I had an excellent experience at this location. The two women at the front desk we’re both very kind and informative. They also helped make sure I had the best unit available for my budget and belongings. 10/10 would recommend!!

If I could give this place zero stars I would. The AC unit on building B stopped working and they didn’t even bothered to fix it. We have called the office multiple times about it and they said they’re going to get it fixed. Several months later it’s still broken and we have stuff that needed to be in a controlled temperature environment and it was so freaking hot inside the unit building B. They finally decided to fix the door lock in building B that had been broken for months as well but that’s about it still no working AC. And they have the nerve to raise our monthly rates to over $100 oh hell no. We finally decided to move our stuff to a much better location in Metairie with working AC and better service and rates with another company. We were sweating so much moving our stuff out of that place even in the late afternoon because it was in August in NOLA. I DO NOT recommend this Public Storage space to anyone. Go elsewhere where they care about their customers.

Rocky and ash help with moving in at Tulane locations

This place was a nightmare!!! STAY AWAY!! I rented this place for my daughter to store her belongings over the summer. Upon move-out day, my husband couldn’t get into the storage facility. He has the app to open the gate but there were no instructions on how to get into the building to access the storage unit. He arrived there around 12:30p, no one was there at the office. He called customer service number, no help and was transferred a couple of times to the manager on call. I called the customer service number and left several urgent voicemails to manager on call. We have a flight to catch at 5p and really need to have my daughter’s belongings removed from the unit by 3pm. After the 3rd or even 4th call, I pleaded with the last representative, her name was Jill, to please stay on the phone and try to help me because I have been calling since 12:30p and have left numerous VM and no one has called back. Ms Jill was trying her very best to help me. Thank you, Jill! My husband who was at the abounded premise for at least 1.5 hrs, tried to ask for help from 2 other customers. Finally someone told us to call customer service and listen to numerous prompts before they give you instructions on “HOW TO GET INSTRUCTIONS” to access the door to the storage units! After almost 2 stressful hours of trying to get assistance and not missing our flight, we were finally able to retrieve our belongings. There is no way I would use this faculty AGAIN!! To the owner of this faculty, please retrain your poorly trained manager on duty, Ashley! Not being available, either in person or by phone, for several hours is poor customer service. Not answering urgent and pleading voicemails for 2 hrs is poor customer service! If you are not available onsite or by phone, leave a sign out there with clear instructions on how to access the building. Or train your customer service reps on how to access the building. I spoke to at least 3-4, and all were very quick to put the call to someone else. Only Ms Jill, tried her best to help me with the code. Terrible service from property manager!

Rocky and Ashley was veryful with paying the bill

Rocky and ash was helpful with payment

Rocky and ash was very helpful with reservations all the way in Florida thanks ladies

Loved it, I came late to my setup appointment and the ladies at the front still took care of me. 11/10

I rented for a month in August 2022. Pros: Location is decent and it was never very busy. Price was reasonable. Cons: Gate code didn't work the first time we entered. No one would answer the phone but the chat was able to resolve after 10 minutes. The office never returned my 2 voicemails. Office hours are not strictly followed. At least 3 cat poops on 2nd floor of building E. Update: When moving out, I discovered that water has been dripping onto my items. My clothes are now damp. The office was also closed because internet is down. Someone is sitting in their car telling you the internet is out. Update Jul 2023. I rented again but ended up not needing it. Was charged an admin fee and first months rental. Tried to go into the office 3 times and no one was ever there at this location.

Great

Rocky and ash was helpful with downloading app

Great service! Ash & Rocky were very helpful

Rocky and ash was helping me with payment

Rocky and ash always nice and helpful

Thanks Rocky and ash for helping me with payment

Ash was outstanding. She is patient and informative. Great job1

I just want to say that I made a reservation online and went to the office, no one was there. I tried multiple different communications, after waiting 2 hours I was greeted by Ash who was very welcoming and apologetic about the circumstances of being short staffed. She traveled from another store location just to assist me, and was so helpful in making sure I was all checked in. I appreciate her soo much, because initially I was frustrated. Thank you so much Ash if you see this (hearts)!

0/10, customer service is awful. Woman at the front is extremely rude and gives nothing but a bad attitude every time I need a bit of clarification on something as if it was her biggest inconvenience. Cant get through to public storage customer service either. As a customer service rep for other businesses, I do not normally write reviews but this place…

Rocky and Ash was very helpful with move in thanks ladies really appreciate it

The ladies were so professional and helped me with my storage needs, Thanks again Rocky & Ashe

Thank you ladies great job

Thank You Ash & Rocky yall are always friendly and happy

Rocky and Ash very helpful with payment

Aah and Rocky are so helpful and knowledgeable about the property

Ash and rocky helped me today with getting access. Thank yall for great customer service.

I’m not happy with the way this place operates. I made reservations online, came here in less than five minutes to complete my reservation. There was no one in the office. I came sat in my car and contacted another facility and ask where was the worker/s for this location, I was left on hold for twenty plus minutes eventually contacting a virtual assistant who finally helped me. I noticed that the worker was sitting in a Honda dark colored car the whole time, not worried about doing her job. She walked by my car and the foul smell of marijuana was very strong. This is highly unacceptable for this public storage facility to be ran poorly with a worker that doesn’t care about attending to potential customers. Where is the management??????

Ash and Rocky was very helpful with payment sweet ladies

Thank You Ash for helping me transfer my unit with no hassle

Ash and Rocky was helpful with moving in

I really appreciate how they reach out to me . making sure they can help with my previous experience

Rocky are ash was very helpful with moving out thanks ladies

Tracy is the example of great customer service

Raquel and Ash was very helpful with paying my bill unit 101 at Washington AvE nice ladies

Raquel and ash very helpful with my move in at Tulane

Ash and Jemari were great and friendly and helped out alot! Highly recommend!

Raquel help with me paying my bill very nice help with downloading app

Ash & Rocky were friendly and help me with downloading the PS app

Ashe & Rocky were very Helpful and friendly

Rocky was very helpful

Great ladies at this location, friendly and helpful. Ash helped me with the app and rocky helped with the unit thanks

Update: The team at Public Storage helped me with my situation by offering a discount. I appreciated that. They also fixed the lift. Wow this place has really gone downhill. I had the worst experience booking a storage unit at this place yesterday. First, i arrive at the gate and the gate is broken. Had to wait a little while, no big deal. When I arrive at my unit, I notice its locked. I go to the counter and the clerk says I need to go to the other Public Storage to complete a transfer because that unit is inoperable. The reason they can’t make the transfer is because their computers are currently down. Frustrated, I go to the the other PS, and they charge me $1.00 to complete the transfer that was no fault of my own. I begrudgingly paid cause I wanted to unload my truck as soon as possible. Finally get back to the other PS, park my truck and get ready to unload my stuff on the lift and go figure! The lift is broken! Anger level is now at a peak and ready to just cancel and get my money back! Gate is down, computers are down, the lifts are down, fire damage on the side of the building for months now. What works in this place!?!

Just had a wonderful experience with Ash and Rocky. I have had my unit for over a year but was experiencing some difficulties with the website due to not living in the US right now. They were incredibly patient and were able to resolve everything for me. Fantastic customer service, I really appreciate them.

The women was very helpful and nice great worker

Great customer service!! Thanks to Toby ; such a great worker!!

I recently made arraignments for my aunt belongings to got into storage with this site and the process was a hassle through the website but the Manager Jtoby walked me through each step and waited over the phone until I confirmed with him that the application was done. He also greeted my aunt and cousin when they arrived to fill up her storage unit. I appreciate the support and trust that was instilled during this process.

I visited this facility after having issues with a different company. I was kind of skeptical at first about using another on but the service I got at this location was the best. Ms. Ashleigh made sure I would have the best service and transition to my new storage room. She explained everything in full detail and very clear, I literally had no questions. I will recommend this location to family and friends. Best service ever.

This location came highly recommended by friends due to the exceptional customer service. I would have to agree as I received top notch care. Ashleigh made the process of renting my storage seamless. I was in a hurry and received service quick and easy. Thank you so much.

Rocky was very helpful with moving in and assist with lift in building e

Thanks rocky for payment unit 0895 love the energy

The girls were so helpful with helping me find the best unit to fit my needs.

Thank you Ash & Rocky for helping me with downloading and logging into the public storage app

Thanks rocky for the payments

very very helpful employees, always being polite, always ready to help assist. i would recommend this store to anyone who needs a storage they will help you and get the job done!!!

Best storage place ever

Ash is terrific !!!!! She is the reason we chose this facility a second time.

Amazing service!!! Ash and Rocky went above and beyond to help, with the sweetest personalities! Highly recommend!!!

The workers are really nice but the outside storage slots are full of roaches and spiders I've never seen so many in my life I'm going to have to bomb my stuff before I can take it out . I only chose this place because it was last minute and I didn't have time to look for another storage

Never do business with them, you will not get a refund for any reason!!!!

1st time every renting a storage unit.. Ms. Ash was wonderful. Absolutely the best customer service, pleasant attitude, very informative..

Thanks rocky &ash reservations

Rocky was helpful with moving reservations

Caught fire, assessing damage. Tough work for disaster teams. : (

Great customer service and beautiful smiles. Thanks Rocky

Thanks ladies ash and rocky

Good customer service

Great service. Very helpful.

Terrible company with terrible service. They also raise the prices of your unit by $50 a month randomly so never trust your stuff here

My unit got robbed for over $500 worth of stuff and Public Storage and their insurance company didn’t care at all and I never got a penny from them. Worst coming ever, never trust your stuff with these people

Raquel helping me with paying my bill thank you very much really appreciated

Thanks rocky

Rocky and Ashley was great with moving my storage in thanks ladies God bless really nice

Rocky and ash help me move in at 21802 at they location

My experience over there was Great!!!! Great customer service and very polite..