Public Storage Self-Storage Units at 3440 S Carrollton Ave, New Orleans, LA

Thanks Rocky helping with downloading app on phone

Thanks Rocky and ash for helping

I had an excellent experience at this location. The two women at the front desk we’re both very kind and informative. They also helped make sure I had the best unit available for my budget and belongings. 10/10 would recommend!!

If I could give this place zero stars I would. The AC unit on building B stopped working and they didn’t even bothered to fix it. We have called the office multiple times about it and they said they’re going to get it fixed. Several months later it’s still broken and we have stuff that needed to be in a controlled temperature environment and it was so freaking hot inside the unit building B. They finally decided to fix the door lock in building B that had been broken for months as well but that’s about it still no working AC. And they have the nerve to raise our monthly rates to over $100 oh hell no. We finally decided to move our stuff to a much better location in Metairie with working AC and better service and rates with another company. We were sweating so much moving our stuff out of that place even in the late afternoon because it was in August in NOLA. I DO NOT recommend this Public Storage space to anyone. Go elsewhere where they care about their customers.

Rocky and ash help with moving in at Tulane locations

This place was a nightmare!!! STAY AWAY!! I rented this place for my daughter to store her belongings over the summer. Upon move-out day, my husband couldn’t get into the storage facility. He has the app to open the gate but there were no instructions on how to get into the building to access the storage unit. He arrived there around 12:30p, no one was there at the office. He called customer service number, no help and was transferred a couple of times to the manager on call. I called the customer service number and left several urgent voicemails to manager on call. We have a flight to catch at 5p and really need to have my daughter’s belongings removed from the unit by 3pm. After the 3rd or even 4th call, I pleaded with the last representative, her name was Jill, to please stay on the phone and try to help me because I have been calling since 12:30p and have left numerous VM and no one has called back. Ms Jill was trying her very best to help me. Thank you, Jill! My husband who was at the abounded premise for at least 1.5 hrs, tried to ask for help from 2 other customers. Finally someone told us to call customer service and listen to numerous prompts before they give you instructions on “HOW TO GET INSTRUCTIONS” to access the door to the storage units! After almost 2 stressful hours of trying to get assistance and not missing our flight, we were finally able to retrieve our belongings. There is no way I would use this faculty AGAIN!! To the owner of this faculty, please retrain your poorly trained manager on duty, Ashley! Not being available, either in person or by phone, for several hours is poor customer service. Not answering urgent and pleading voicemails for 2 hrs is poor customer service! If you are not available onsite or by phone, leave a sign out there with clear instructions on how to access the building. Or train your customer service reps on how to access the building. I spoke to at least 3-4, and all were very quick to put the call to someone else. Only Ms Jill, tried her best to help me with the code. Terrible service from property manager!

Rocky and Ashley was veryful with paying the bill

Rocky and ash was very helpful with reservations all the way in Florida thanks ladies

Rocky and ash was helpful with payment

Loved it, I came late to my setup appointment and the ladies at the front still took care of me. 11/10

I rented for a month in August 2022. Pros: Location is decent and it was never very busy. Price was reasonable. Cons: Gate code didn't work the first time we entered. No one would answer the phone but the chat was able to resolve after 10 minutes. The office never returned my 2 voicemails. Office hours are not strictly followed. At least 3 cat poops on 2nd floor of building E. Update: When moving out, I discovered that water has been dripping onto my items. My clothes are now damp. The office was also closed because internet is down. Someone is sitting in their car telling you the internet is out. Update Jul 2023. I rented again but ended up not needing it. Was charged an admin fee and first months rental. Tried to go into the office 3 times and no one was ever there at this location.

Great

Rocky and ash was helpful with downloading app

Great service! Ash & Rocky were very helpful

Thanks Rocky and ash for helping me with payment

Rocky and ash always nice and helpful

Rocky and ash was helping me with payment

Ash was outstanding. She is patient and informative. Great job1

I just want to say that I made a reservation online and went to the office, no one was there. I tried multiple different communications, after waiting 2 hours I was greeted by Ash who was very welcoming and apologetic about the circumstances of being short staffed. She traveled from another store location just to assist me, and was so helpful in making sure I was all checked in. I appreciate her soo much, because initially I was frustrated. Thank you so much Ash if you see this (hearts)!

0/10, customer service is awful. Woman at the front is extremely rude and gives nothing but a bad attitude every time I need a bit of clarification on something as if it was her biggest inconvenience. Cant get through to public storage customer service either. As a customer service rep for other businesses, I do not normally write reviews but this place…

Rocky and Ash was very helpful with move in thanks ladies really appreciate it

The ladies were so professional and helped me with my storage needs, Thanks again Rocky & Ashe

Thank you ladies great job

Thank You Ash & Rocky yall are always friendly and happy

Rocky and Ash very helpful with payment

Aah and Rocky are so helpful and knowledgeable about the property

I’m not happy with the way this place operates. I made reservations online, came here in less than five minutes to complete my reservation. There was no one in the office. I came sat in my car and contacted another facility and ask where was the worker/s for this location, I was left on hold for twenty plus minutes eventually contacting a virtual assistant who finally helped me. I noticed that the worker was sitting in a Honda dark colored car the whole time, not worried about doing her job. She walked by my car and the foul smell of marijuana was very strong. This is highly unacceptable for this public storage facility to be ran poorly with a worker that doesn’t care about attending to potential customers. Where is the management??????

Ash and rocky helped me today with getting access. Thank yall for great customer service.

Ash and Rocky was very helpful with payment sweet ladies

Thank You Ash for helping me transfer my unit with no hassle

Ash and Rocky was helpful with moving in

I really appreciate how they reach out to me . making sure they can help with my previous experience

Ash and rocky help me with my payment thanks wonderful ladies

Rocky are ash was very helpful with moving out thanks ladies

Tracy is the example of great customer service

Raquel and Ash was very helpful with paying my bill unit 101 at Washington AvE nice ladies

Raquel and ash very helpful with my move in at Tulane

Ash and Jemari were great and friendly and helped out alot! Highly recommend!

Raquel help with me paying my bill very nice help with downloading app

Ash & Rocky were friendly and help me with downloading the PS app

Ashe & Rocky were very Helpful and friendly

Rocky was very helpful

Great ladies at this location, friendly and helpful. Ash helped me with the app and rocky helped with the unit thanks

Update: The team at Public Storage helped me with my situation by offering a discount. I appreciated that. They also fixed the lift. Wow this place has really gone downhill. I had the worst experience booking a storage unit at this place yesterday. First, i arrive at the gate and the gate is broken. Had to wait a little while, no big deal. When I arrive at my unit, I notice its locked. I go to the counter and the clerk says I need to go to the other Public Storage to complete a transfer because that unit is inoperable. The reason they can’t make the transfer is because their computers are currently down. Frustrated, I go to the the other PS, and they charge me $1.00 to complete the transfer that was no fault of my own. I begrudgingly paid cause I wanted to unload my truck as soon as possible. Finally get back to the other PS, park my truck and get ready to unload my stuff on the lift and go figure! The lift is broken! Anger level is now at a peak and ready to just cancel and get my money back! Gate is down, computers are down, the lifts are down, fire damage on the side of the building for months now. What works in this place!?!

Just had a wonderful experience with Ash and Rocky. I have had my unit for over a year but was experiencing some difficulties with the website due to not living in the US right now. They were incredibly patient and were able to resolve everything for me. Fantastic customer service, I really appreciate them.

The women was very helpful and nice great worker

Great customer service!! Thanks to Toby ; such a great worker!!

I recently made arraignments for my aunt belongings to got into storage with this site and the process was a hassle through the website but the Manager Jtoby walked me through each step and waited over the phone until I confirmed with him that the application was done. He also greeted my aunt and cousin when they arrived to fill up her storage unit. I appreciate the support and trust that was instilled during this process.

I visited this facility after having issues with a different company. I was kind of skeptical at first about using another on but the service I got at this location was the best. Ms. Ashleigh made sure I would have the best service and transition to my new storage room. She explained everything in full detail and very clear, I literally had no questions. I will recommend this location to family and friends. Best service ever.

This location came highly recommended by friends due to the exceptional customer service. I would have to agree as I received top notch care. Ashleigh made the process of renting my storage seamless. I was in a hurry and received service quick and easy. Thank you so much.

Rocky was very helpful with moving in and assist with lift in building e

Thanks rocky for payment unit 0895 love the energy

The girls were so helpful with helping me find the best unit to fit my needs.

Thank you Ash & Rocky for helping me with downloading and logging into the public storage app

Thanks rocky for the payments

Best storage place ever

very very helpful employees, always being polite, always ready to help assist. i would recommend this store to anyone who needs a storage they will help you and get the job done!!!

Ash is terrific !!!!! She is the reason we chose this facility a second time.

Amazing service!!! Ash and Rocky went above and beyond to help, with the sweetest personalities! Highly recommend!!!

The workers are really nice but the outside storage slots are full of roaches and spiders I've never seen so many in my life I'm going to have to bomb my stuff before I can take it out . I only chose this place because it was last minute and I didn't have time to look for another storage

Never do business with them, you will not get a refund for any reason!!!!

1st time every renting a storage unit.. Ms. Ash was wonderful. Absolutely the best customer service, pleasant attitude, very informative..

Rocky was helpful with moving reservations

Thanks rocky &ash reservations

Caught fire, assessing damage. Tough work for disaster teams. : (

Great customer service and beautiful smiles. Thanks Rocky

Thanks ladies ash and rocky

Ashleigh and rocky was helpful great attitude

Good customer service

Great service. Very helpful.

Raquel helping me with paying my bill thank you very much really appreciated

My unit got robbed for over $500 worth of stuff and Public Storage and their insurance company didn’t care at all and I never got a penny from them. Worst coming ever, never trust your stuff with these people

Terrible company with terrible service. They also raise the prices of your unit by $50 a month randomly so never trust your stuff here

Thanks rocky

Rocky and Ashley was great with moving my storage in thanks ladies God bless really nice

Rocky and ash help me move in at 21802 at they location

My experience over there was Great!!!! Great customer service and very polite..

Rocky Was very helpful with doing paying my bill

ASH WAS very very helpful she know her job and she’s very knowledgeable with the storages!! She made it very easy for me ‼️‼️‼️

Horrible. Elevator broken for a whole month now. Rarely can get anyone on the phone nor anyone is ever in the office.

When I went in Whitney was more than helpful, she was knowledgeable, and patient with me with all my many questions.

Ash and Whit were very professional. They help me pick the right size storage space. Also they both were very nice. I would like to give them 5 stars and two thumbs up 👍👍

Great customer service.

Some units have bugs. The light in our storage unit did not work. Very pricey at 138 a month. They continued to automatically charge my card for 2 months after we closed out. Took a few phone calls to get that corrected.

Friendly staff

Small doors on unit

Bring a broom and cleaning supplies because your space WILL be infested with rat droppings! Expect the lights to go off after a few minutes, because the motion sensors are way back next to the entry door. Don't drop anything small in your upstairs space because it can easily roll down the edge of the floor that's open to downstairs. Lots of less than stellar little things that will make you question your choices. The gate forgot me so I had to request being re-added to the system; that was not too frustrating. Pro Tip: Get your cylinder lock on eBay and save $10!

Toby and Rocky was helpful with payment

Rocky, ash and Tobias were brilliant. They had to go to another location as y’all seem to be short staffed but they helped me to get startedeven though they were jammed up on time—good job

Toby rocky and ash, we’re awesome helped us in every way.

As always prompt service Friendly customer service I was in and out in less than 10 minutes.❤️

Super amable super limpio muy atentos..

Raquel and Ash was helping me with payment

Great location and friendly staff. I highly recommend this location.

Great customer service skills. Both employees were very knowledgeable about the facility and answered every question I had. They made my move in easy and I’ll recommend this location to all my friends.

Toby and rocky was very helpful with paying bill I have a storage locker at the Saint Charles location is ideal within my travel. Thanks for the Great Customer service ✌️

Very friendly and following CDC guidelines

Great service

If a person were led into this particular public storage blind folded, they would swear that they were in a prison. Dark, orange doors and concrete. Scary!

Rocky and toby front desk worker was very helpful

The workers at this location was very helpful with erental thanks Toby and Rocky

Rocky and Toby did a great job

Thanks to the staff at Public Storage for their help with getting my storage set up. I had so many questions that they didnt hesitate to answer.

Buyers beware! not only do they up the rent on your unit but the door is always locked that leads you to your unit! Smh!

Ashleigh and Rocky helped me find suitable storage within my budget. They shared their storage environment expertise with excellent consultation skills! Although my rental is not at their location, they assisted me with securing my rental at their Washington Avenue location! Key words: knowledgeable; neighborly; consultive; ROCK STARS!!!

The agent who checked me in was extremly rude and seemingly uninterested in her job. I felt like my scheduled one on one check in interrupted her lunch. After she finished typing questions barking at me and typing away she gives me my total without evening explaining the breakdown of the bill. When I inquired why the total differed from that quoted in my email it was only then that she informed me of a charge for a lock. I told her that I have one but she said she could not complete the process until she actually saw the lock in person. That's annoying but ok, it's your policy. I returned in approx 1.5hrs with the lock; the session of barking questions and typing repeated itself. I didn't realize that this experience could get worse, but it did! After she showed me to my second floor storage unit and I became anxious about having to move my stuff alone up the flight of stairs, it was only then that she motion towards the available elevator and began to walk off. When I called after her to ask how to work the elevator, she shouted in a disdainful tone, with her back still towards me as she walked to the golf cart, "you just lift the door up and press up!" then she drove off. This is the second time I've rented from Public Storage, my first experience at the Tchopitoulous location was seamless and in every aspect a great experience. The contrast in customer service, or the lack there of, in this most recent experience was startling and un-called for. It's been 2 days since that horrible experience but it has left such a lasting negative impression on me. My plan was to rent the unit for 1year after that experience I will most definitely empty that unit by the end of the month. I can't say that I will never rent from Public Storage again since I did have such a great experience at the Tchopitoulous location. I do feel that the staff at this location are a negative and unwelcomed representation of your company. This particular agent should not be the face of any business that interacts with customers. I give this experience a sub-zero rating!

Rocky is amazingly she's greatest she's very helpful in giving all the details about the Storage facility

Helpful staff!

Great customer service!

The staff in theoffice are lovely. Kind, quick, and helpful. However the management level is awful. They yell at you if you have any questions and are not helpful in any way. The facility is not very impressive either. I rented a “climate controlled” unit only to find out it isn’t really all that controlled. Funny thing is that the fine print for these units states it doesn’t even have to be! Very deceptive. I ended up moving somewhere else. I recommend life storage on airline. If you’re worried about storing your things in a climate controlled unit, do NOT go here.

ROCKY & TONYA. Are the best staff ever.

Raquel and ash was very helpful with my moving in

The employees at this location is extremely helpful and friendly, answered all of my 101 questions without getting upset, I will definitely be coming back to this location

I rented this unit back in Dec. 2018 and I paid 6 months for about $77/month. In June 2019, it went to $95/month and now it's $111/month for a climate controlled 5×5 unit. My friend has a 5×10 controlled unit for $88/month at the same property. Why am I paying $111 for the smaller one? I will be finding a different place to rent from and I will no longer recommend this place to anyone.

This public storage facility forced me to take insurance when I already had insurance for the storage of my goods. Now they say I have to travel back to NOLA if I want them to remove this charge I did not ask for. The staff was unhelpful, impolite and dismissive of my concerns. The $1 for the first month is a lie since the charges amount to $60, $40 of which show as rent for the remainder of the first month. As they describe to me that the next months rent would be due on the same day a month later It was actually due on the 1st of the month ($43.53) as a partial payment and I was charged a $20 late fee due to that inaccuracy. I would not reccommend this option for storage and would advise to avoid it like COVID 19.

We did the online application and had some issues, but the ladies at the desk and how dress with working out our contract and getting a better unit.

Ladies in the office were courteous, nice & very helpful

Rocky ash lexs was very helpful with doing my rental today so friendly made my day as well

Ash and Rocky were amazing. They were both extremely helpful and nice!! Glad I chose this public storage location. Wonderful people!!

Raquel ,charLexi Ash was very helpful with paying my sons unit great job ladies

Raquel was very helpful thanks for the payment

Staff is rude every time I have to deal with him. Water gets into my storage unit!

Furniture was covered in fungus after 3 months of renting, insurance does not cover anything. All of my furniture is ruined, I have to re purchase it all.

Great people and wonderful service

Raquel and CHARLIE was great with helping with my move in thanks ladies

Raquel and charlexis was very helpful

Rocky and Charlie did a great job

I had a awesome experience visiting the Carrollton location.The staff was excellent. Raquel was very helpful, and displayed a level of professionalism that was top notch in my book. I’m very pleased with the services and employees.

Raquel and ash .. Service was excellent and professional.

It always a pleasure when I come into the Carrollton location to make a payment. Thanks Ash and Rocky!!!!

The prices are too high, and God help you if you are late with your payment. The late fees are ridiculous. We found a far better storage facility, and for way less money.

The last place I used for storage was that place that's a few blocks off of Veterans, near Kenner. A good place to store stuff you don't need, but don't want to trash!

The ladies that work at this place.is truly friendly, caring and love to help people!!! I would highly recommend this public storage!!!😍😍

Raquel and Ashley was very helpful with me making a payment

Them young Ladies have great customer service. They are very helpful & friendly. They go above &beyond to exceed the customer needs. Keep up the good job

I would like to give a big shot out to Ashleigh and Rockey at the Carrollton location. They each took the time to answer all my questions and helped me understand the rates. Awesome job ladies

Rocky and ash was very helpful with make payment

Great service

Rocky and ash very helpful

Great service, thanks!

Sammy very nice people definitely recommend 👍

rocky ash kiki help me moving easy thanks ladies nice and clean office

Raquel kiki Ash was very awesome with helping me with my unit great jobs ladies

Rocky Ash Kiki is very good and wonderful

Raquel and kiki was very nice paying a bill

Raquel and Kiki was very helpful

The ladies in there were so helpful. They helped me pack my package with everything I needed. I definitely recommend this location! Thank you, ladies. Have a great holiday season 😊

Ash and Rocky was very helpful thanks ladies

Rocky and Ash was very helpful thanks ladies awesome

Toby and Ash were very helpful and patient with us. They knew exactly what we needed and did not try to up sell us anything. The place is clean and well kept. They are responsive and very personable.

Toby and Ash are fantastic together. They made my move in as easy and fast as possible they are very professional. These are the type of people I look forward to seeing when I visit this property.

Raquel and ash was very helpful

Rocky & Toby great customer service <3

Rocky and Toby were great! Very professional and handled business super fast!

Rocky and ash was very helpful thanks ladies y'all rock

The ladies at this place is very professional. Very helpful. Five stars isn't enough. They need 10

Best place to put that junk you just don't want to get rid of...

Raquel and Ash was very awesome with making a payment

All 3 women did a wonderful job very happy and positive people

Being that it was my first time getting a storage ,Roxy and Ash was very helpful with explaining about what size storage I would need ,also,Ash was very polite ,showing my area and asking where as if my storage I picked was bigger enough,and It was a actually the perfect size

ROCKY AND Ash they was very helpful thanks ladies

Rocky and ash was very helpful and polite. Very curious and friendly. I thank them for there pleasant service.

Wonderful service! Ash, Toby, and Raquel answered every question I had and was very informative! My first time using a storage and I’m excited to be at this location !

The employees at the front desk are the best

Amazing customer service from Ash and Rookie!!!

Speedy and legit customer service from Ashley. Clean & neat office and environment. Low Affordable prices!😎

Ashley is the best an amazing patient person .

I was very pleased with the services & the young ladies Ash & Whit are a pleasure to work with. No complaints ty

Ash and Whitley were very helpful and professional. I would recommend this location.

Ash and Whitley were awesome! They were super polite and helpful. If you need a storage Carrollton is where it’s at!!

Both Ash and Whitney were excellent service reps and awesome help!!

Clean and secure easy to miss entrance though

Ash and Kesha where excellent, they were very professional and took time out to assist me in every way. I recommend anyone to ask for either you won’t regret their service.

Ash and Keisha was outstanding, thanks ladies!!!

Came in today to grab a few boxes and the ladies in the office was very helpful. I’ll recommend the Carrollton location for everything. The customer service there is A1. Always a pleasure coming into this location...Thanks ladies for all your hard work

Its a mess !!?? Over There.....

I came in the day before and she told me that i should have rented that day, but i didn't listen and here i am on saturday renting.:( Great workers, postove attitudes and friendly, i recommend tgis location

Ash and Whitley wow what customer service really recommend this location best of all@@☺☺

Ash is very helpful and courtaceous, shes respectful and has old fashion values. Wondeful Person!

The employees in Public Storage was very nice and helpful with me finding the right size storage Lakeisha and Ash was real nice I recommend Carrollton location

Ash wonderful service thanks 👍

I love this place Ash and Keshia were very professional. And while Ash was talking me to show the storage unit the apartment complex call and told me my apartment was ready. I will definitely be using this location in the future.

Public service staff are very helpful and pleasant! I really recommend trusting this place with your items!

Very friendly, informative and great space

I see that it's $1 for the 1st month, afterwards what is the price of the units? Medium or large units.

Lakeisha was very professional and helpful also the other staff members was friendly. I would recommend this property the Carrollton location. anytime 👍👍👍

I recently visited this location and was greeted very nicely the attendants were very eager and polite to help me .They were very knowledgeable of all the products that PS offers.Ms. Lakeiasha was very courteous and very helpful. I would recommend the S.Carollton facility to my friends

I inquired about a storage unit. The staff answered all my questions and were extremely professional.

Wonderful staff. Very friendly and supportive

Glad 2 get that over with!

Great customer service the manager is very polite and helpful

Lakisha and Ashleigh were verynice and patient helping my Friend and I Thanks Ladies

I had a great experience with the management there when i paid my bill

Ashleigh and Desteine were amazing! Wish i could tip haha

Destine service was great!!!

Destiny was very helpful and kind.

Excellent service and clean units. Ashleigh was friendly and a huge help!

Destinee services today was wonderful !

Ashleigh and Lakeshia were great and very kind and thorough! Recommended for Customer Service!

Destinee and Tasha have great customers service. They do a good job with the customers. I enjoy they service at Public Storage.

Destiny gave a very informative review of the unit. I appreciate her customer service

Clean and convenient.

The District Manager Fatima is rude and completely unhelpful and didn't even want to discuss their billing mistake with me. They double charged my credit card, when the credit card company took back one of the charges, Public Storage then charged me late fees, return check fees (even though I paid with a credit card) and delinquency fees. No one called to inquire as to why the charge back occurred and they refuse to reverse the fees. This is possibly the biggest fee scam I've ever seen. Whatever you do DO NOT use this facility.

Very kind and helpful staff with great customer service skills.

Latoshia at the public storage on Carrollton exemplified the most amazing service for my mother and me. She transformed a stressful situation into a seamless one in a matter of minutes, all while remaining patient, calm and kind. I wish I had customer service encounters like this every day. I highly recommend this location and Latoshia.

We went to this storage location Saturday with a lot of questions and seeking storage. Destiny was our helper and she answered all our questions and helped us got a storage unit just in our price range and the right size. She was amazing! Keep up the good work over there .

Always amazing service! Only place I trust with my valuables.

Great customer service!! The lady made sure we got to see what we were purchasing. Overall great experience !!

Had a great experience at this PS location. Latoshia and Mrs Robinson were able to answer all my questions and provided me with excellent customer service.

Great customer service. Made reservation online and everything was waiting when I showed up the next day. Only reason for the 4 stars is that they don’t pro-rate on move out. So if I move out on the 3rd of the month, I have to pay for the whole month in full.

The best customer service ever these girls rock!!!!!!

Great great service

Destinee and Tasha is the best everyone should go see them.

Tasha and Destinee provided excellent service and explained everything I needed to know.

The ladies at this location were very helpful. They made sure that I got what I needed c within my budget. Big help, thanks.

Very friendly and easy to find. Robbin and Natasha were very pleasant to work with.

I arrived late but Robin was very friendly and helpful. See was very knowledgeable and gave some very helpful advice. I would highly recommend this storage facility.

Destine &Tasha The service from the two of them was warm&friendly very helpful

Robbin and Destinee great customer service team!

I had a reservation made for today and when I got there Latoshia and her coworker were both very helpful and quick to greet me and show me to my new unit. I’ve rented a few storage unit’s over the past 10 years and this was the easiest and most friendly service I’ve ever gotten. These two lovely ladies are a value and testament to your company. Thank you for the great service. 100

Ashley at the front desk was extremely helpful. She went above and beyond the call of duty. Thank you Ashley!

Rude and unhelpful. Scheduled a move out, told them we moved out, still got billed.

Pros: The customer service that I received was phenomenal from the first look at the storage unit to the check out date. Destinee was amazing. She was very detailed oriented and explained the entire process before I rented the unit. She seem to know the customers really well and was extremely knowledgeable about the property. I went in to make all of my payments and every time I paid the staff was great. Lastly the property was also always clean every time I went to my unit. Cons: I would have rated a 4 or 5 star but there was a few things that really upset me. The heat in the office for my checkout was unbearable and the workers seemed miserable... I hope it gets fixed soon as I will check in and report if it is not. After 6 months the rate that you are given changes without notice...this should be mentioned at move in. You have to exit the car to get to the keypad to enter the gate to get to your unit...there should be a drive up keypad to enter the gate so you won’t have to leave your car if you need to access your unit if it’s late outside. Lastly if you stay a day over they make you pay for the entire month...seems like the month should be prorated for a day or 2. I almost only gave 2 stars but because of the customer service I received from Destinee and the rest of the team I rated a 3. Y’all are great.

Thanx Destiney and Ashleigh great workers but the store is Hot.

I did a lot of research on storage facilities in my area because of all the horror stories I have from previous experiences. Ashleigh and Destiny made my choice so easy. They were both very knowledgeable and made my move in seamless. The area was so clean and I didn't feel worried about being there in the dark. I would recommend this location to all who need a storage.

Destinee, Ashleigh and Robbin were very nice they have good customer service.

Extremely friendly staff but beware the prices for the unit change without notice. They pull u in with very cheap prices. I was paying $48 a month then they hiked the rent to + $70 a month.

Worst public storage in New Orleans.

Brandy was extremely helpful in taking care of all my storage unit needs! Would highly recommend!

Destanie & Hailey awesome employees, they were both very friendly & helped me with everything I needed!

Ashleigh and Ashley were a big help

Destiny offered great service! Thanks

Is The First Month Free

Ashleigh and Ashley were a great help

Destiny and Ashleigh were fantastic and helpful. I have kept a storage unit at this location for over six years and the unit is always clean and air conditioned. I recommend them highly.

Just be ready for a rate increase of $15-20 EVERY YEAR!!!

This is a very efficient set-up. Clara was knowledgeable and polite and patient—also a very gentle personality which would come in handy for nervous customers. Everything was explained, no surprises. Our 5x7 was big enough to store 2 students’ apartment stuff and bicycle (no furniture). Seemed clean and secure. I appreciate the kind attitudes of both Clara and Clarence.

I love this Storage Facility, this is the right storage for anyone; it offers great customer care, spacious and clean units, and no bugs. What’s not to love about that. Thanks, Jeanette.

Destinee’s service was great! Very thorough and clear with all directions.

Destinee ROCKS!! Her service was amazing along with the other team members. Thank you so much for the great deals.

Destinee was awesome she help me with my storage needs...thank you.

It was basically a negative experience all around. They never changed the light bulb in my storage unit. The lift was broken many times, including the time I moved all of my things out. I arrived with a borrowed truck and limited time and another customer had unloaded all of his storage items into the walk way and no one would ask him to move. I dealt with it. Then the employee that dealt with me when I left was very rude and lied to me about having called me when clearly she did not. That place is a dump but it was cheap and necessary so for that thank you.

Destiney was very helpful and friendly in assisting me. Very much appreciated.

The ladies where very helpful. Excellent service. Sarah - Bianca-Jan-and Destinee.

Destiny and Sarah are awesome 🤗 REASONABLE Prices & wonderful Security!!!YOU DONT HAVE TO WORRY BOUT YOUR THINGS GETTING STOLEN CAUSE YOU NEED A *CODE* FOR EVERYTHING😂😂😂💕

Destinee was super attentive, awesome, and knowledgeable. She answered all of my questions, helped settle my confusion, and made me excited to store my precious items in this facility. Destinee is, definitely, an asset for this company. Thank you Destinee!

Destinee was very nice, polite, kind, helpful, and sweet. I would recommend her and Public Storage to everyone I know.

Destinee was very helpful. Great service

I like to thank Daniel for the service help me with very nice guy I been dealing with public storage about 3 years and from my experience they have been my best choice thanks PUBLIC STORAGE

I want to thank this location for great customer service ,esspecially a special thanks to Destiney and Sarah for helping me with a small problem that occured . Keep up the great work.

I just gave this facility 1 star so that I can write this review. BUYER BEWARE This storage facility increased my fee by almost $50 WITH ABSOLUTELY NO NOTIFICATION. This storage facility charges for the ENTIRE month even if you move out on the 1st of the month. I was told the Executors decided not to continue charging the prorated fee WITH ABSOLUTELY NO NOTIFICATION. The insurance is also a joke. My mattresses and sofa have mold on them but apparently the reps answering the insurance company's phone don't know what they cover. I had to search the website only to find that my property is covered UP TO $250. Makes no sense to get it.

Customer service was spot on! I felt confident about where I was storing my belongings. With my positive experience there, the real person who carried me through was IRESHA!!! At the time I was moving in the steaming hot weather, sweaty, and I even missed my reservations. But she immediately saw to it that there were solutions to all of my problems. And she introduced me to great products that were common sense products. I can't thank her enough for turning my miserable moving experience into a relaxing "it's not that serious" kind of day. She's 1 of the reasons why I will stick with P.S. Oh, and she has serious style! Thanks Iresha!!!

Ladies.are helpful and caring

I like them

Not good at all prices always going up,lie about the dollar rent

Customer service was great! The staff made sure I got the right size unit for the items I needed to store. Great advice. Thanks

I really loved this place it was Mrs. Sherri the lady at the front desk that made me feel this way she was very professional very polite and understand loved her personality she showed great character she very very helpful and I really thank GOD for her

The staff was incredibly helpful and honest about the location and my storage needs. Thank you!

The ladies give great service and was very detailed about the payment s each month so I can be on time

Customer service is great the lady tasha always make my day she knows your first and last name and she pretty

Ms Sherie is sweeter then apple pie.. ❤ They were so helpful and professional. Made me feel very welcome!

Sherri and Clarence was very helpful to me and nice thanks so much

I know everyone has different experiences, but I use this place for my storage. I removed all my items out on May 1st, but what I didn't know is that you had to take the lock off the storage, once you were done. I went into the office to return the keys thinking that it belonged to them since, we purchased everything from them. The white lady told me that I had a remaining balance because I didn't take the lot off the unit I was using. This was my first time ever using a storage so i didn't know. What ever happened to customer service? It seems as if ppl running businesses these days lack customer service and is hard up behind a dollar. Worst experience ever!!!! I will never do business with them again. There is plenty more storages here in this city that I could do business with if I ever need a storage again. Public Storage will never get my business again and I won't ever refer anyone to them. They don't even deserve a star. The people doesn't need public storage business, public storage needs the people business. It's your job to make sure that each and every customer is satisfied and not to be ugly and act as if you don't care about the customer.

Shoutout to Sheri and Tasha! They were extremely helpful during my process of renting a storage unit for the first time. Wonderful customer service!

I'm amazed by how fast Tasha worked! Easy, affordable, accommodating. I'd recommend this to anyone, especially if they're working with Tasha!

a wonderful and informative storage experience with friendly staff and great prices !

Great customer service, very knowledgeable.. Thanks

Tasha and Sherri was helpful I was in a bigger storage and needed a small one do I can save money

Good

Ashley worked with me today on adding another storage unit. I have to say she has made a pleasant experience. You should have more like her.

Nothing was as described.

Tasha u were a great representative i really appreciated her service Thanks for everything

I love this storage place cause they are friendly and kind and have reasonable prices

Ashley was great very attendet

I can tell you the staff at the Carrollton area is very professional and nice. Great team, Mrs.Sherri, Ashley and Tasha... Keep up the good work.

Ashley was incredibly helpful throughout the entire process and ensured I got the best deal available. Thank you so much.

Very good service, Jeff was very kind and helpful. Wishing you guys success!

Ashley was very informative for my Storage needs

Ashley was very attentive to my needs and concerns i had. She called me within minutes of making my reservation. When i got to property she was friendly and very professional and very patients as i had a lot of questions,which she answered all. She deserves a raise or promotion. I would definitely recommend this property. Tasha was in the office and very professional as well and both make a great team. Amazing service!

The ladies gave excellent service when I came in to lay my bill they asked if my phone number is correct and address was the same I said yes

Wanda,Tasha

Thank you Ashley for your great customer service. It was a pleasure doing business with Wanda and Sherri.

Ashley was wonderful. She gave me all the information I need, and was very helpful with easy options for packing and storing. Prices are not bad either

Ashley provided wonderful service today. My move I was a great experience. I loved the professionalism and service I received. I would definitely recommend this location and ask for Ashley, she's amazing

I loved the service I received from Wanda and Ashley. These ladies have been very helpful through my entire move in experience. They provided me great Customer service and because of their hospitality I would greatly recommend this location to others. They answered all my questions and made me feel very secure with my property. Thank you so much.

So impressed with the professionalism and knowledge of Ashley and Wanda! What a great team!

Started moving into the storage space min after arriving. Tasha is awesome... She called to set up the move less than 5 min after I booked online, and was ready for me when I arrived. They sell lots of moving stuff in the office, and the prices are not bad. Get the damp-lock y'all, it's NOLA. This is the second time I have used this facility, and both times were easy and the staff was pro.

Tasha, Ashley, and Sherri are always excellent and very professional everytime I come to location. I love the atmosphere and wonderful customer service. Thank u all ladies.

Great service from tasha she didnt want me to move out but im leaving the city her hospitality was amazing

I came in because I had trouble with logging in online and Tasha help me get it set up. It save me from having to come in saving me time and extra money

Sheila was great to me on today very professional great attitude

Horrible service and unsecured gate. Management does not care.

Great customer service from Shelia and Clarence on today what wonderful workers very professional

Ms Sheila is a very professional person she was very informative about prices and sizes on today Thank You Public Storage

Ms shelia is a great worker she helped me and she was patient with me cause I wanted to view 3 spaces good worker

Wonderful. Experience. Sheila. Helped me decided on the right space that worked out for. My needs today

Very helpful and great customer service I received on yesterday from Sheila at Carrollton and really cheap prices to glad I choose to rent from Public Storage

Excellent customer service it was a pleasure working with Sheila on today I had to rent a space for my 85 year old mother came to the right place

Sheila and Sharie are great employees always smiling and have great attitudes with their customers. Been knowing sheila and she have always been helpful but so is the new lady also

The workers at Carrollton always nice and helpful I made my payment today and was treated very nicely deron and Sheila

Had a reservation at another storage location but somehow I ended up at public storage and it was well worth it Shelia and Deron were to friendly and helpful to me good workers with big smiles thanks for the help guys

Great customers service from Sheila and deron at Carrollton great attitudes and excellent customer service

Great customer service it was a pleasure working with Shelia at on Carrollton today great attitude

Great customer service from ms shelia very helpful person great personality great service

Just rented a space with Shelia there was 2 customers before me and she was able to assist everyone in the office in a very professional way and still managed to smile excellent worker

Great customer service from sheila today helpful worker and nice person