Public Storage Self-Storage Units at 3440 S Carrollton Ave, New Orleans, LA

Whitney was a great help today. Thank you so much. Customer service was awesome

JToby is the best help me with cheaper rate

Rocky help us with paying bills

Brandy help with auction

Rocky help with my auction today

Whitney was amazing with the help she gave me with my unit and lift. Thank you so much.

Whitney was amazing helping me today thank you so much

Whitney is one of the most outstanding kind professional person that assist me in my situation at this establishment I'm giving a highly recommendation and I want you all you know notice in her files her courtesy are kindness is politeness you know she did an outstanding job and I recommend the highest promotion it is to give her at this

Absolutely amazing service got my unit in 5 minutes

The customer service agent was very helpful. He was able to help me set up my payment by phone. Which is an opinion that makes it easier for me to make payments in a timely manner. I'm pleased with how patient they are during this process.

Whitney Was so helpful and such a pleasure to work with she helped me with all the troubles with my account making it a Great experience 😊

Thanks Whitney for ur help with the gate today I really appreciate it customer service!!!!! Great job for y'all service there u and Toby

Thank u so much Toby and Whitney for yall help to yall was great

Whitney and Toby help me with my payment thanks for wonderful service.

Whitney customer service was top tier . She was so helpful with getting me the right pricing for my unit. She did not leave work until my situation was corrected .. thanks so much

Came on Carrollton to pay my bill this morning and Whitney was very helpful and nice to me. Thank u for all your help.

I would definitely recommend this location for your storage needs. Whitney was kind, knowledgeable and accommodating. I really appreciate her help and encourage others to go see her.

Excellent customer service and a great location!

Whitney at the New Orleans-Carrollton Ave. location of Public Storage was extremely helpful in getting us a climate controlled unit quickly. I recommend using their services!

Ash and rocky were amazing. They were very helpful !!!

Thanks Rocky and ash for helping my granddaughter

Ash and rocky help with transfer

The worker at Carrollton location are the best I love they work ethic wonderful attitude good personality especially ashleigh and Raquel they have made my day with the kindness they offer thanks for the help

Wanted to thanks the lady’s for assisting me.

All your storage needs.

thanks ash and rocky

Thanks Ash rocky

Thanks rocky and ash for helping with bills

Ash and rocky help me with My payment

Rocky and ash brandy help with moving in tulane doing my lease at they location great service and friendly

Ash, Rocky, and Brandy were very polite and made my move a little less stressful.

Rocky and ash help with moving in storage

Thanks Rocky for helping paying bill

Great customer service Awesome staff

Rocky was very helpful

Ash and Rocky help with downloading app thanks ladies

Thanks Rocky and ash for helping

I had an excellent experience at this location. The two women at the front desk we’re both very kind and informative. They also helped make sure I had the best unit available for my budget and belongings. 10/10 would recommend!!

If I could give this place zero stars I would. The AC unit on building B stopped working and they didn’t even bothered to fix it. We have called the office multiple times about it and they said they’re going to get it fixed. Several months later it’s still broken and we have stuff that needed to be in a controlled temperature environment and it was so freaking hot inside the unit building B. They finally decided to fix the door lock in building B that had been broken for months as well but that’s about it still no working AC. And they have the nerve to raise our monthly rates to over $100 oh hell no. We finally decided to move our stuff to a much better location in Metairie with working AC and better service and rates with another company. We were sweating so much moving our stuff out of that place even in the late afternoon because it was in August in NOLA. I DO NOT recommend this Public Storage space to anyone. Go elsewhere where they care about their customers.

Rocky and ash help with moving in at Tulane locations

This place was a nightmare!!! STAY AWAY!! I rented this place for my daughter to store her belongings over the summer. Upon move-out day, my husband couldn’t get into the storage facility. He has the app to open the gate but there were no instructions on how to get into the building to access the storage unit. He arrived there around 12:30p, no one was there at the office. He called customer service number, no help and was transferred a couple of times to the manager on call. I called the customer service number and left several urgent voicemails to manager on call. We have a flight to catch at 5p and really need to have my daughter’s belongings removed from the unit by 3pm. After the 3rd or even 4th call, I pleaded with the last representative, her name was Jill, to please stay on the phone and try to help me because I have been calling since 12:30p and have left numerous VM and no one has called back. Ms Jill was trying her very best to help me. Thank you, Jill! My husband who was at the abounded premise for at least 1.5 hrs, tried to ask for help from 2 other customers. Finally someone told us to call customer service and listen to numerous prompts before they give you instructions on “HOW TO GET INSTRUCTIONS” to access the door to the storage units! After almost 2 stressful hours of trying to get assistance and not missing our flight, we were finally able to retrieve our belongings. There is no way I would use this faculty AGAIN!! To the owner of this faculty, please retrain your poorly trained manager on duty, Ashley! Not being available, either in person or by phone, for several hours is poor customer service. Not answering urgent and pleading voicemails for 2 hrs is poor customer service! If you are not available onsite or by phone, leave a sign out there with clear instructions on how to access the building. Or train your customer service reps on how to access the building. I spoke to at least 3-4, and all were very quick to put the call to someone else. Only Ms Jill, tried her best to help me with the code. Terrible service from property manager!

Rocky and Ashley was veryful with paying the bill

Rocky and ash was helpful with payment

Rocky and ash was very helpful with reservations all the way in Florida thanks ladies

Loved it, I came late to my setup appointment and the ladies at the front still took care of me. 11/10

I rented for a month in August 2022. Pros: Location is decent and it was never very busy. Price was reasonable. Cons: Gate code didn't work the first time we entered. No one would answer the phone but the chat was able to resolve after 10 minutes. The office never returned my 2 voicemails. Office hours are not strictly followed. At least 3 cat poops on 2nd floor of building E. Update: When moving out, I discovered that water has been dripping onto my items. My clothes are now damp. The office was also closed because internet is down. Someone is sitting in their car telling you the internet is out. Update Jul 2023. I rented again but ended up not needing it. Was charged an admin fee and first months rental. Tried to go into the office 3 times and no one was ever there at this location.