Public Storage Self-Storage Units at 5730 Citrus Blvd, Elmwood, LA

DaShauna is a awesome Manager and very professional

Increasing rates with a broken exit door. Exterior doors are not locked overnight. Easily double the rate of nearby storage units, before the most recent rate increases. In just over a year I've had a unit there, I have only seen the exit door work correctly for maybe 3 months. If you want a discount because the door is broken and you cannot exit properly, turn off auto payments they'll call you to see if you're moving out, then issue a $10 a month discount for 3 months. Otherwise, you have to call either the customer service corporate or a general manager. GM won't call you back, it's a hassle for $25 off from the corporate customer service. I've wanted to move out for over 3 months but with the exit door broken that entire time, I can't get a large vehicle with trailer in there to load my things out. I intentionally rented at a place that had a PULL THROUGH loading area, but it's constantly unusable. DO NOT GIVE THEM YOUR MONEY! IT IS A RIP OFF.

I had a great experience with public storage today! ms Dashauna assisted me with everything I needed and made sure I was taken care of. She had no problem showing me the unit and explaining the prices to me, as i was a bit confused . My unit was clean and she found me the perfect location even though someone had taken the unit I wanted she still accommodated me. I’m happy I chose to go to that location

I just moved my things into a unit at Public Storage on Citrus. KiKi waited on me and was Very helpful and friendly!! Unit was clean and very easy to access. I’m much happier with this storage company as opposed to my last which was much more expensive, further away, smaller and almost never had a dolly for moving things. I recommend them highly!

Dashauna was amazing with great customer service

Great customer service from Dashauna

Kiki was SUPER! I recommend

Dashauna provided great customer service she even stayed after hours to make sure my move in was smooth by helping me do the rental online

Nice Clean Property, Manager Do All That he Can. JToby helped me find my right size unit.!!!!!!

Paige has been amazing. Customer service has been great, she goes above and beyond and she's understanding and knowledgeable

Today I went in to change over to a new space and I met Paige. She was a very sweet and helpful person to meet. She was cleaning the property and cleaning up a mess that someone made by the dumpster area as soon as she seen me pull up she come straight to assist me in my move. Thanks Public Storage and thanks Paige for the wonderful Customer Service.

What a joy💕Jemari S,. Went above and beyond to handle my concerns and explain to me what my options were on getting my business handled with Public Storage. I can never get this location on the line, not only did she answer the phone but she answered every one of my questions. Thank you Jemari please come back to my location more often! 🫶🏽

Wish it had 24hr access otherwise great.

The Public storage app is everything. I went to make a payment and Ki helped me scan it on my phone with ease. The multiple things it can do is great.

Kiki helps me with many things. She also keeps property nice and clean. She definitely deserves a raise.

THE WORST.

what are your hours on 1/1/2023?

I was initially fed up with public storage to the highest, after leaving a review they reached out to me to resolve any issues and or problems with my storage, I worked In customer service 10+ years and the care and concern that was given is by far the best.. I would highly recommend this location. The staff is very knowledgeable location is clean!!

I arrived at this site with some doubts to rent the space so I went down to request information and I had high expectations, I was attended by an extremely friendly and efficient woman. Her name is Kiki, and she was very good to me, she showed me the spaces, she gave me the explanation of each space and everything that the Public storage has. It is a great place, with a lot of security and from what I see the staff is incredibly good, well prepared and friendly. Thank you Kiki you are the best!

Fantastic location very pretty property in the community. I am a new customer and J’Toby is very professional and knows his business.

Such a great experience and great deal here. Air conditioner is running wonderfully. They have an elevator and the prices are very reasonable.

I really love this place

It's a great place to store your stuff. Very clean.

I had the best experience with Tonya on one of the worst days of this year, she really brought professionalism and expertise when assisting me with selecting the best storage for me. Even down to the location of my space, it was perfect for my needs, she was understanding and kind, she deserves a raise. Thank you Ms.Tonya, and thanks Public Storage for this amazing professional.

Thank you MsTonya on helping me find the best unit for a great price ! Excellent customer service! <3

The two ladies who work the Property are very awesome I know Tonya very well and the lady Kiki she’s very awesome also

I had a problem getting online to payment my bill , and Tonya and Kiki had no problem with helping me, every time is always good service. Thanks for your services . Very happy customer

Very professional and helpful. I will definitely recommend others to this location it’s the best. Ms Tonya really helped me in my time of need

Ms tonya was very helpful and walked me thru the whole process of how things operate way better service then other I wish I can give her 10 stars

Easy to sign up for, easy checkout, clean facilities, friendly staff, no problems moving items in and out. The price was reasonable.

I am not a public storage fan and really don’t like the fact that at times there’s no carts available and yesterday when I went both doors were wide open and never closed and I pay for the extra protection and don’t feel like I’m getting it. I would not recommend this place. If it wasn’t so hard to change I would change

not a problem.. I'm there moving!

Tonya, the manager at the Citrus Blvd, Elmwood, LA location, is knowledgeable, understanding, interested in helping to fulfill the customer’s needs, very nice and patient. I visited many storage locations until this one and Tonya is by far the absolute best at her job.

Mrs Tonya is the best

The lady at the desk was very professional, loved everything about her. Very helpful with everything…

Tonya customer service was great

It is inconceivable how this facility has so many glowing reviews. The broken access door, the unavailable carts (that they claim were stolen by someone during the months long security cameras being nonfunctional, but was told, "it wouldn't matter, the manager would be too lazy to review the footage to find out what happened to them anyway"). The waning dead rat smell on the first floor is finally becoming less pungent is an improvement. The last straw comes with the overcharging of my monthly and their inability to do math. My rent was $75 - now $103 for less services amenities but way more attitude... when I went in to ask about it, I was told if I didn't like it, I could move my stuff. That the ownership\management couldn't care less - no attempt was made to explain it, I was told any attempt to speak with anyone else would not resolve the issue of the attached "fuzzy math" that adds, 90-15 to equal 103. Do yourself a favor, store your things elsewhere.

This storage place is very easy to rent and very convenient for my needs. I would recommend Public Storage for your storage needs.

Ms. Tonya was Extremely helpful, Patient and Knowledgeable! I was with another storage before, but when I came here, I knew I was in the right place!! When she's there Ms. Tonya always is very helpful and looks out for my best Intrest!! Always Neat and Clean!! I referred 5 people so far! 👏🏽👍🏽Also, Dasia is also helpful & Awesome ☝🏽

Tonya went above and beyond to make sure I had the right size storage for all of my precious possessions. The staff has outstanding customer service. Thank you all so much.

Tonya is the bust

The staff are very friendly and helpful. The building is always clean.

The staff is very friendly and helpful. The storage units and buildings are very clean. I would recommend this location to anyone.

When going in to pay my bill on yesterday Adeja was was so nice and helpful !

SERIOUS MISMANAGEMENT CONCERNS! 10/10/21 I had attempted contact with this location SEVERAL times since hurricane Ida and was told either "your unit is fine, it did not take on water" or just could not reach anyone. YESTERDAY my family went to my unit as authorized access individuals and my lock had been cut, replaced by a company lock and the manager told my family my unit was UP FOR AUCTION!!! I was current on my account payments. I actually caught them before my items were illegally sold but how many other people have they done this to?!

I had a good experience

The staff was very helpful and professional would recommend this storage to family and friends

Quick and easy rental with a great price! The employees are friendly & efficient.

Tanya Helped us today. She was courteous Knowledgeable.We had a pleasant experience

Being in a profession that affords you the opportunity to move around a lot is great..yet hectic! And, having to store your precious belongings remotely can be as well. But, I have had the most pleasureble experience doing so here! Ms. Tonya is so positive, helpful and reassuring! She helped me select the appropriate sized unit to fit my individual needs, because I had no clue! It is great to know there are still people who take Customer Service, Customer Satisfaction and Customer Experience seriously!!

Very clean and nice service

Tonya was amazing! She walked me through upgrading my unit, made sure that I was comfortable with my choice and was super professional throughout the process. I’m so thankful for her help. She’s definitely an asset to your company!

Very clean place. The ladies there Tonya & Johnique were beyond helpful. Very knowledgeable and patient with all my questions and went above & beyond to help me with my selection.

This used to be a nice facility, but was then bought out by Public Storage. Was automatic debit but when Public Storage bought the prior company, they stopped direct debiting and started charging late fees and liens on the unit. When they contacted me over the phone I didn't know who was trying to contact me at first - I offered to pay with reducing the lien off once I got the bill because it was supposed to be automatic. I was told if payment wasn't made for the full amount with the lien fee they would auction my belongings immediately. Definitely taking my business elsewhere. I would run, not walk, away from this facility and its employees.

Clean!!! That's a plus for me.

Great rates and very helpful employees extra clean

Awesome experience great price , thank you chad

The facility is very clean and secure. The covered parking makes transporting items so easy. The employees are always helpful and available. Chad was extremely knowledgeable and helped me make the proper decisions for my storage needs. This was a very pleasant experience for a first time storage renter!

Great service. Great staff. Very clean. Enjoyed the experience. Thanks again Chad. Pleasure meeting you.

Friendly service and ease of rental. Clean and spacious storage.

The manager Chad is extremely unprofessional

Excellent customer service great location and well kept property

Very nice facility. Chad was very helpful getting me setup. He clearly explained the policies and procedures and walked me through how to get into the building via the keypads. Highly recommended, give Chad a call, great guy!

Painless process getting my unit. Access is easy and secure. There was a lock waiting for me in my unit. The facility is very clean and super convenient.

Service was excellent, the unit is in a convenient location and the facility is spotless. Happy new customer!

Friendly workers, very helpful, clean environment and great prices

Latoya was extremely friendly and helped me rent my first storage unit. Thank you!

Great and friendly staff. Will to assist!

The employee Chad was so welcoming and awesome. I’m a physician working during this Covid crisis and he reassured me safety and security. But also the units are so neat and clean 🎯🎯👍👍👍👍

Very clean

Extra Storage is an amazing place for any one’s storage needs. Rarely will you find anyone who is as knowledgeable and welcoming as Mr. Chad who is the facility manager. The location is clean and well maintained. If you are looking for a storage facility, look no further!

Chad is Awesome....... 5+ ☆☆☆☆☆`s

The wonderful people working at the Citrus location were helpful and exceptional! I’m so glad we chose here.

The facility and personnel here are top-notch. Chad and Dantrell are knowledgeable, efficient and committed to helping you make an informed decision in choosing the correct storage solution for your needs. The facility is well maintained and extremely neat and the covered and gated loading breezeway are an added bonus. You will have no worries about entrusting your items to this company and these people.

Chad and Dantrell were extremely knowledgeable and professional.

I came here to write about Chad some more. Not only is the man courteous and thorough, he is also a naturally charismatic comedian. Anytime I pop over to the building to check on my goods, I look forward to chatting with this dude. Thank you Extra Space storage team! Cheers!

I came into the store to inquire about storage space because I will be moving in February and the employee Chad was very helpful and pleasant made me feel at home. I will definitely be renting from here

Dantrelle was amazing from the time I arrived through the whole process of getting my unit. Always smiling with such a warm greeting. Chad was great made sure I knew everything I was signing up for with my storage and made the process go smooth. Great people to do business with.

Appreciate it Chad for the excellent service

Chad provided excellent service!

Fist and only choice the manager Chad was very informative and welcoming in the first 5 minutes I was sure that this facility was the one clean, and very secure very secure in my decision then the deal was sealed with the price incredibly affordable

Chad was the best! Very friendly and knowledgeable.

Chad was very attentive and helpful, he gave me the best customer service and was very fast in helping me meet my storage needs. I would highly recommend using this facility.

Chad was very professional he was very helpful and I would recommend Extra Space Storage to anyone

Dantrell was awesome. She really helped me find the right size for my storage. Thanks for the help and the laughs.

Chad was excellent professional and took the time to explain the facility to my complete satisfaction Thanks

Fischer’s Roofing: we are a preferred vendor for Extra Space Storage, and provided the Citrus Ave. location a high quality roof. The storage facility is a fantastic looking building, and they prides themselves with the customer and their valuables safety in mind. You can’t go wrong with Extra Space Storage!

Even tho I have no voice, Mr. Chad push and push until he reserved me my unit. Pleased with his customer service 👍🏽👍🏽👍🏽 Everything was amazing about this facility⭐⭐

Clean secure & lots of sizing options. Staff was super friendly & helpful!

Check-in went smoothly and was a great experience. Chad was awesome and super thorough making sure we knew the ins and outs of everything as well as checking our codes to make sure we had no issues later. Thanks Chad!

Great facility! Brand new, clean. Excellent customer service, highly professional and personable. Would definitely recommend.

Very friendly and helpful!!

Dantraell went above and beyond to help me find the right size unit for my needs!! Amazing customer service and second to none professionalism.

Chad & Dantrell are very polite and awesome people. Very knowledgable of the facility. Can't wait to get moved in.

Great customer service! Friendly staff!

Very clean, very friendly. and service was quick and affordable. Dantrell was very professional and kind.

Very friendly and helpful!

Dantrell and Chad are professional, efficient, and very personable.

Thank you Dantrell for assisting me getting the storage I need to accommodate my belongings!! Great customer service 🙌🏽🙌🏽

Storage facility was nice and clean . The employees were nice and very helpful

The space is nice and the staff was very helpful and I formative. I was very satisfied with my space and the service. The price is the. Eat I could find in the area

Chad and Dantrell is a great pair. They help me with my storage needs. Thank you again

Dantrell and Chad were very knowledgeable and helpful during my experience. Very easy, in-and-out experience.

Dantrel was nice

Dantrell is AMAZING and helped us decide in securing storage space for our son. She is friendly and gave us all the best information!! Chad the manager is awesome 😎. Highly recommend this facility for your storage needs!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ !!!!

Chad is great and extremely personable! Great employee, and was extremely helpful with my first time purchasing boxes as I get ready to move out. Give him a raise!

Dantrell was very helpful and informative! She got my company a great deal and provided excellent customer service. I recommend her & this business to anyone who needs storage at affordable rates!!

I had an awesome experience at this location. Chad was very personable and easy to work with. He answered all of my questions and did a great job of recommending units based on my needs. This facility is extremely clean and easy to navigate.

The service between Chad and Dantrell were awesome very imformative will def recommend to family and friends

Excellent customer service. Chad Williams went out of his way to make sure I got everything I needed and followed up with me every time I went back to my storage unit. I would recommend this location highly!

Very clean and cool environment. Great climate controlled storage.

Great showing! Appreciate all of the help! Great storage facility

Chad was very professional and help me meet my storage needs. Thank you. I would recommend this facility just because of chad otherwise i'd would have rented elsewhere. Thank you chad.

Very friendly staff...Ms. Dantiell and Chad

Chad and Ms. D were the bomb

Chad was fantastic! Thanks for the clear explanations and great service!

This is a great place to store your things long term or short t term. It has a excellent amount of space all under climate controll . great job to the worker mr.chad

Great service... Chad was very helpful and understanding..

Very informative.... enjoyed my experience with Chad..

Great facility,very surcure.The manager Chad is awesome to deal with.100% recommended.

Wonderful storage facility. The manager Chad was very nice.

Chad is amazing person and very helpful. I'm glad I've chosen this space for my storage.

Chad brings an awesome professional experience to renting at extra space storage! He's considerate to the needs of the customer. Client centered, and funny! Thanks for one of my best customer service experiences in quite a long time!

This is such an awesome design for a storage facility, even the landscaping is incredible. The units are spacious and the customer service is 100%. The location is great, easy to get to & SAFE. If you are looking for a place to store your belongings I would highly recommend bringing them here.