Public Storage Self-Storage Units at 5730 Citrus Blvd, Elmwood, LA

The ladies here are great and help with all your needs

Thank you, Dashauna for answering my questions, and this is a wonderful great clean facility...

Thanks rocky and dashonda really appreciate it

Wilfred helped me and was so helpful and amazing

Besides being slow to repair damages to the facility, they are not the most helpful people you could hope for. I don't expect much from a storage place -- working gates, operational doors, staff during posted hours -- but somehow this place managed to disappoint me. To make matters worse, they raise the rent drastically and often. I began renting at $65/month. Same unit, 3 years later, $135/month. Being that the place is in worse condition than when I moved in, I can't understand what they are doing with all that money. RUN, don't walk, away from this place. There are a lot more affordable and better maintained facilities in the neighborhood. UPDATE: after posting this review, public storage looked into my account information and called my cell to discuss this review. (I am still a tenant until the end of February) It was explained to me that the over 2-year old gate issue is a "vendor problem" of which they are aware; and that it is standard practice to raise rent with "market value." When asked how they can make it right, they could not reduce my rent to the $106 I was paying last month -- I didn't even ask for the going rate. The current posted rate on the website for my unit is $52/month (where they promise you can "lock in that price"), my March first bill shows rent at $135/month. When I signed up online in 06/2021, I "locked in" a rate of $65. They are now charging me, a tenant who has paid rent on time for 4 years, $83 more PER MONTH than a new customer. (see the attached photos as evidence, I usually don't trust negative reviews without receipts) They are not interested in customer retention. They assume that once you move in, you'll keep paying more to not have to move your stuff again.

Kiki was very professional and prompt. I was all over the place and Kiki was able to guide me through the unit.

Dashauna was a great help she help me get my rent lower and she is the best

My mother was less than a month late on her storage rent because she was in ICU in critical condition. The only call she received about the storage being late, was a call telling her they were going to sell her stuff. Which took her out of rehab and put her back into the hospital. I have records and proof she is in the hospital and has been since Christmas day 2024. They dont care. They will not waive any late fees. The managers and supervisors are also NOT able to help in any way with any thing. And if they dont want to listen to your side of things, they just hang up on you! Dont waste your money here!!! You can tell what type of business they are by looking at the reviews. They only respond to good reviews. They have no interest in even acknowledging their bad reviews.

Shonda was EXTREMELY helpful, I mean GREAT customer service, VERY nice and polite and just because of her I would definitely choose Public Storage on Citras every time and I would definitely recommend others to choose them as well so thanks again Shonda for being EXTRA helpful going OVER and BEYOND and evening staying past your time to get off to get me what I needed they need more like you thanks again Shonda

Went in not knowing what I needed. Kiki helped us and was very patient.

Ms. Dashauna was very helpful and walked me through the process of securing a unit online. She was quite patient; even showed me the units even if she knew that I may not be renting a unit at the location where she works. Thank you Ms. Dashauna!

Dashauna was very helpful and awesome

Thanks for helping reservations rocky

Great customer service

Da'Shauna has great customer service and always there to answer my questions thank u so much.

Very clean

Thanks Rocky for the reservation

Thanks Rocky for helping with move in

Thanks rocky for move in great job happy Birthday

Thanks for helping with my move in Rocky

This place, like most storage places in New Orleans area it seems, runs a bait and switch scam. I have been a responsible renter. Have rented for probably two years now. I was just notified my monthly rent is increasing again, this is probably the 4th or 5th time. They now are charging me $205 a month for a 10x10 unit, the same exact type of unit they are luring customers in right now on their website for $85 per month. I am canceling and never coming back. So just as a warning for those out there looking to rent, don’t get fooled by their low prices on the website. They WILL jack up the price within a few months after you move all your stuff in.

I arrived here right now to use my storage service and then there is a huge truck, which in addition to covering half the space at the entrance to the storage, which is narrow, it is a large move that they are going to take out of there and they are using all the helper cars so I could not get my things down because obviously I need a car and there is none available, they have very few cars in use and so in this light-hearted way is how people waste time and do nothing with their time because I cannot go up to my storage room without a helper, which is a small car. I wasted time when this was necessary. They are going to have to have some kind of staff that controls this type of situation, because the most vulnerable are those affected, so why pay for storage if at the time you need it you cannot make good use of it because another client is occupying not only half the road but also all the helper cars. of the two buildings

Kiki was a great help today! I was so stressed with moving and she help to put my mind at ease with a smooth and fast move in. Thank you

Clean property n good customer service. Thanks Kiki for your patience.

Dashauna provided great customer service

My experience with Mrs. Dashauna at the public storage location and citrus blvd has been amazing She was extremely helpful and had an amazing personality. I’ve been to several storage companies recently and this location has most definitely had a positive experience in moving.

This storage space is amazing and Ms Dashauna is so sweet and helpful! She sat and spoke with us and helped us figure out what storage size we needed! It’s at a super convenient location and a very nice loading area. I definitely recommend this location to anyone!

Dashauna was wonderful! I was trying to find the right storage unit size and she took the time to show me all the options and was even able to find an easily accessed unit on the property! This is not the normal online storage rental, go inside and talk to them, she will help you out!

It's a clean, seemingly secured facility - that aspect of it is great. But the rates increase every few months, without notice nor reason. Thirteen months ago I rented a 10x10 unit for $109 a month, now come next month my rate is $171. NEVER have I been late. In fact, I've been paying via auto-pay. I live on Social Security and have very little left after bills are paid so it's getting too expensive to keep the unit. Furthermore I have another storage unit with Fort Knox across the lake in Mandeville. Been having that unit, of which the same size, for nearly 15 years now and only paying $127 and my rate never been raised - not once. So now I'm trying to get the funds and help together to clear out the unit with Public Storage and go elsewhere. $171 and the constant increases are too steep for me.

Great storage prices. Best to reserve online.

dashauna was very polite and patient she took us 2mins til closing ❤️❤️❤️

Dashauna was very helpful

Deshauna gave me great customer service

DaShauna is a awesome Manager and very professional

Increasing rates with a broken exit door. Exterior doors are not locked overnight. Easily double the rate of nearby storage units, before the most recent rate increases. In just over a year I've had a unit there, I have only seen the exit door work correctly for maybe 3 months. If you want a discount because the door is broken and you cannot exit properly, turn off auto payments they'll call you to see if you're moving out, then issue a $10 a month discount for 3 months. Otherwise, you have to call either the customer service corporate or a general manager. GM won't call you back, it's a hassle for $25 off from the corporate customer service. I've wanted to move out for over 3 months but with the exit door broken that entire time, I can't get a large vehicle with trailer in there to load my things out. I intentionally rented at a place that had a PULL THROUGH loading area, but it's constantly unusable. DO NOT GIVE THEM YOUR MONEY! IT IS A RIP OFF.

I had a great experience with public storage today! ms Dashauna assisted me with everything I needed and made sure I was taken care of. She had no problem showing me the unit and explaining the prices to me, as i was a bit confused . My unit was clean and she found me the perfect location even though someone had taken the unit I wanted she still accommodated me. I’m happy I chose to go to that location

I just moved my things into a unit at Public Storage on Citrus. KiKi waited on me and was Very helpful and friendly!! Unit was clean and very easy to access. I’m much happier with this storage company as opposed to my last which was much more expensive, further away, smaller and almost never had a dolly for moving things. I recommend them highly!

Kiki was SUPER! I recommend

Dashauna provided great customer service she even stayed after hours to make sure my move in was smooth by helping me do the rental online

Nice Clean Property, Manager Do All That he Can. JToby helped me find my right size unit.!!!!!!

Paige has been amazing. Customer service has been great, she goes above and beyond and she's understanding and knowledgeable

Today I went in to change over to a new space and I met Paige. She was a very sweet and helpful person to meet. She was cleaning the property and cleaning up a mess that someone made by the dumpster area as soon as she seen me pull up she come straight to assist me in my move. Thanks Public Storage and thanks Paige for the wonderful Customer Service.

What a joy💕Jemari S,. Went above and beyond to handle my concerns and explain to me what my options were on getting my business handled with Public Storage. I can never get this location on the line, not only did she answer the phone but she answered every one of my questions. Thank you Jemari please come back to my location more often! 🫶🏽

Wish it had 24hr access otherwise great.

Kiki helps me with many things. She also keeps property nice and clean. She definitely deserves a raise.

THE WORST.

I was initially fed up with public storage to the highest, after leaving a review they reached out to me to resolve any issues and or problems with my storage, I worked In customer service 10+ years and the care and concern that was given is by far the best.. I would highly recommend this location. The staff is very knowledgeable location is clean!!

I arrived at this site with some doubts to rent the space so I went down to request information and I had high expectations, I was attended by an extremely friendly and efficient woman. Her name is Kiki, and she was very good to me, she showed me the spaces, she gave me the explanation of each space and everything that the Public storage has. It is a great place, with a lot of security and from what I see the staff is incredibly good, well prepared and friendly. Thank you Kiki you are the best!

Fantastic location very pretty property in the community. I am a new customer and J’Toby is very professional and knows his business.

Such a great experience and great deal here. Air conditioner is running wonderfully. They have an elevator and the prices are very reasonable.

I really love this place

It's a great place to store your stuff. Very clean.

I had the best experience with Tonya on one of the worst days of this year, she really brought professionalism and expertise when assisting me with selecting the best storage for me. Even down to the location of my space, it was perfect for my needs, she was understanding and kind, she deserves a raise. Thank you Ms.Tonya, and thanks Public Storage for this amazing professional.

Thank you MsTonya on helping me find the best unit for a great price ! Excellent customer service! <3

The two ladies who work the Property are very awesome I know Tonya very well and the lady Kiki she’s very awesome also

I had a problem getting online to payment my bill , and Tonya and Kiki had no problem with helping me, every time is always good service. Thanks for your services . Very happy customer

Very professional and helpful. I will definitely recommend others to this location it’s the best. Ms Tonya really helped me in my time of need

Ms tonya was very helpful and walked me thru the whole process of how things operate way better service then other I wish I can give her 10 stars

Easy to sign up for, easy checkout, clean facilities, friendly staff, no problems moving items in and out. The price was reasonable.

I am not a public storage fan and really don’t like the fact that at times there’s no carts available and yesterday when I went both doors were wide open and never closed and I pay for the extra protection and don’t feel like I’m getting it. I would not recommend this place. If it wasn’t so hard to change I would change

not a problem.. I'm there moving!

Mrs Tonya is the best

Tonya, the manager at the Citrus Blvd, Elmwood, LA location, is knowledgeable, understanding, interested in helping to fulfill the customer’s needs, very nice and patient. I visited many storage locations until this one and Tonya is by far the absolute best at her job.

The lady at the desk was very professional, loved everything about her. Very helpful with everything…

Tonya customer service was great

It is inconceivable how this facility has so many glowing reviews. The broken access door, the unavailable carts (that they claim were stolen by someone during the months long security cameras being nonfunctional, but was told, "it wouldn't matter, the manager would be too lazy to review the footage to find out what happened to them anyway"). The waning dead rat smell on the first floor is finally becoming less pungent is an improvement. The last straw comes with the overcharging of my monthly and their inability to do math. My rent was $75 - now $103 for less services amenities but way more attitude... when I went in to ask about it, I was told if I didn't like it, I could move my stuff. That the ownership\management couldn't care less - no attempt was made to explain it, I was told any attempt to speak with anyone else would not resolve the issue of the attached "fuzzy math" that adds, 90-15 to equal 103. Do yourself a favor, store your things elsewhere.