Do NOT store here!! Your units will get broken into repeatedly. Management will even cut your locks/put their own on. They will not do anything about theft and will even raise your rates after. There's massive pot holes so you can't even drive your truck through the lot properly. It's been a TOTAL nightmare. Please go anywhere else but this public storage place.
The lady that works at this location is absolutely AMAZING!! She is punctual and on top of the issues I had renting a unit. She went above and beyond to make sure my needs were met and I was satisfied. Highly recommend working with her!
Leslie was amazing!!! Please clone for all your facilities!
Thank you,
Richard
Leslie, is one of the best respectful & helpful people that work at public storage but I've ever dealt with she has been a great help to me and my family in our desperate time of need and she has answered all of our questions and she has helped us get our sentimental items back and for that we will forever be grateful and thankful of her. Thank you and have a great day.
Michelle was a great very nice 😁
Michele was very through and kind when explaining everything to us when we got are unit
Heather from Maple was very helpful during my reservations and showing me unit sizes !
Heather was great to work with today.
She is so helpful and kind and makes everything so easy! And does her best to solve any problems I have!
Heather was amazing walking me through the process. I highly recommend Public Storage. They have always had an amazing customer service this is my third time renting a storage unit with them 👍
Never ever again will I rent from this place,they are finally fixing their big assets pot holes that swallow your car,I still have broken off light bulb that was their day I rented it,I'll probably be charged for it too,ridiculous prices,no one ever there,I don't think one time they have ever answered phone in office CANT WSIT TO GET STUFF OUT ,NEVER AGAIN
Miss Heather is absolutely wonderful! She is so easy to talk too and will help you to get the best space for your needs!! Thank you Heather and God Bless you =]
Heather was extremely helpful when I came in to get a unit!! She was polite, friendly and very informative! Always a pleasure to see her when Im at the facility!
Heather is fabulous at maple !!
The people there are really helpful, especially Heather.
Very attentive customer service! Best in the business, I can’t specifically remember her name but she treated me with the utmost respect. I’d put down a full 5 stars if the entire facility wasn’t falling apart, the road wasn’t entirely cracked, the trash can is locked down like Fort Knox, & the overall environment of the entire compound is the worst id ever seen from Public Storage besides the Broadway location... For being a billion dollar company, I expect better and a Future update to the Facility as soon as possible because storing your personal items at this location is a MAJOR Liability.
Heather is great but software is poor
NO PROPERTY MANAGER. NO RETURN PHONE CALL. COULD NOT GET INTO UNIT BECAUSE LOCK WAS NEVER REMOVED. WAITED FOR 3 HOURS HAD TO CALL 800 NUMBER ANOTHER PROPERTY MANAGER FROM ANOTHER SITE ENDED UP SHOWING UP. WILL NEVER RENT STORAGE HERE AGAIN.
Heather was great and helping me find a unit at the last minute
Jaycee was very helpful and nice, I really appreciated her.
I was highly upset with a rental I had for a few. I was planning on canceling and moving my things to another storage but Heather was very friendly and helped sway my mind. Short version I got everything taken care of and never felt like I was a nuisance. There needs to be more employees like her.
Heather was very helpful in accommodating my needs.
Came in to inquire on prices of units for my mother in law at Maple and Heather was very helpful. Will recommend!
I’m currently using a unit from them and any time I need help with my unit there is no one even there. Does anyone even work there? Everytime I drive by or even attempt to stop to ask with assistance. No one is there. Even calling, no one picks up or calls back. No one is ever at that location. Honestly I just want to get my stuff out and go. But again no one in in the office. Can’t even call corporate cause they’re automated system is funny. This has been going on for months now.
The unit worked out fine. Disappointed that I was told they prorate even with move-out (which they did when I rented last year 2022), however, they do not so I wasted an entire month. Just know they don't prorate after the first 30 days. You will be charged the entire month even if you only need it for 2 more days.
Overall, good security and decent customer service
Heather was very kind and helpful. I would reccomend you guys to anyone.
Heather at public storage went above and beyond customer service to ensure my rate for rental matched what i was quoted. They do i great job here i would highly recommend.needed to move into another unit and helped make the transition as smooth as possible.
Wonderful, Heather was so nice and helpful.
Manager very helpful in finalizing our storage needs and assisting in removing our belongings timely.
Don very helpful and funny he made me smile.
If the rental price for a new unit includes the fees and all that I would have used you sorry not sorry its too much.
Lady on phone was helpful told me the rates I was quoted was online only so I had to go online reserve a unit then the total ended up being more than she said but I'm sure fees would of took it higher.
Friendly, knowledgeable staff went above and beyond to make sure I was satisfied.
Your rent will be doubled in months! terrible business model!
Samantha is amazing she deserves a raise
Our move in was absolutely painless!
Samm was wonderful! She’s always so helpful with all of our storage needs!
Horrible. They have charged me 2 months of rent after I got all of my belongings out of storage. Claimed it was because of a key. I brought them the key and then they placed a lien on my account ...scam artist. Trash people and business.
This place was absolute garbage. The people working the office lack very much training. They told me one thing and then few months later told me another. I won’t be using them ever again. Ps I don’t ever leave reviews on anything but wow this place turned my head backwards.
Marissa has great customer service
Christina B thank you for being fun and helping me with a unit
Thank you for great customer service Christina B
Christina B you got my vote
Christina B best in the world
Christina B. Is the best ever! Her and Nate in Reservations were just fenominal and helped me find the best deal for my money! Public Storage Highly Recommended for all your storage needs!!
I came with my brother too come get a storage unit not only did nate beat the competitions prices but Christina B is an also keeps the vibes going (Public Storage) with it
Rented a parking space from this location today. Samantha was awesome, and really helped me. So happy I chose this location for my storage needs.
Public storage has little to no security, one to no cameras on property, gates are left wide open for days and even when you ask about security issues they give you the run around all the time.
Randy was awesome a great help
Sam helped us out when we needed a 20x20 storage unit. She was knowledgeable and didnt waste any of my time! So i was excited when only a few days later we needed another unit and she was working. We got a 10x10 and that wasnt big enough for us. So she quickly transferred that unit to a 10x16 and had us taken care of in a matter of about 2 minutes! Would highly recommend!!! Thank you again sam!!
I cannot remember the woman's name who assisted me, but she made the experience as painless as possible for me. She provided valuable knowledgeable, as she was upfront about the costs and terms prior to my arrival after I had informed her that I had some issues fulfilling agreements online. To whomever worked the morning shift on 03/03/22, I thank you.
Randy went to the extreme to get me setup
Sami is awesome. Very helpful.
Sam was fast efficient and very helpful and friendly
I Was very pleased with Sam. She was very professional and helpful