If I could give 0 stars I would. I rented a unit here for one month. Every time I came to the property, multiple storage units were obviously broken into, vandalized, belongings stolen and strewn about in everywhere on the roads inside the property. On at least 6 days that I visited, different units were broken into each time, including my own the last day. The only functional security cameras are at the gates of the property and have very few units in view. Wichita Police have said break ins here are a daily occurrence and the thieves will cut through the walls or ceiling to steal people’s stuff if they cannot cut the locks or bend the metal locking slide bar to break in as they did with mine. If you value your stuff, don’t rent here!
So far I'm not very pleased with public storage. I've already had a couple of issues and its like nobody cares. What happened to the days where people actually went and worked in person, instead of dealing with someone remotely. They get zero stars from me. Unfortunately I have to give 1 star. But its still zero
I reserved a small unit but when the day came there were no small units available. I then had to pay double what I was quoted just to move my stuff in. Luckily, the property manager was nice and helped me as much as possible. I also like that it’s self serving.
Property Kiosk operated but clean. PT Property Manager Aliya showed me space sizes, and was very helpful with my inquiry.
So helpful in all areas. At 65yo, I'm not techno saavy!!! Yet, both the manager & the computer face lady were so patient & kind with this whole process, which I gave up on after the first 4 hrs of trying. So, I went in person. With their help, was done in less than 10 minutes.
Thanks a lot we appreciate it so much!
I rented a storage online (locked in discounted price) ...next month they added insurance..ok no problem as it's required. But just got bill this month with 34% price increase!! 😡.. if this is not fixed I will be moving my stuff out!! Scandalous!! I was contacted by Stacy & got a 3 month increase delay in order to figure out my situation. Changed review to add 2nd star for her hard work. Moving out is still a possibility. Update: 34% price increase still happened, removing 2nd star.
Always upfront and honest with any information I have requested. Very friendly and knowledgeable staff.
Very friendly and very helpful
Thanks Regina for the great rate
I had been renting a large unit and was downsizing to a smaller unit. I had contacted Regina, the site manager, and she was the best at getting me to where I needed to be with everything online and guiding me through the what, where, and how to do it all. I can't say enough about her excellent help. Highly recommend her as a great person to deal with. She manages 2 facilities here in Wichita.
I rented a storage unit on Carey Lane after a very unfortunate and transitional period in my life. With nowhere to put my most precious belongings for a long while, I dreaded them being in an old dusty storage unit.
Bouncing back and forth on good and bad financial times, Angie with Public Storage has stayed in close contact with me. Helped me in the best way that she could. And kept my belongings safe. I am so thankful to have someone who listened without judgment and guided me on what to do next to keep my things from being lost forever.
Thank you, Angie. Your service to the public has not gone unnoticed by me!
Great customer service. Angie goes above and beyond for her customers. I would recommend her to any of my friends and family.
I'm not a big fan of the weird hidden fees that aren't really hidden and the price keeps going up it seems like .....I pay over $100 a month now and 3 years ago it was definitely closer to 60 dollars a month and I'm missing some stuff out of my unit and Im pretty sure the company didn't take it but they're cameras don't cover every angle of the place so they couldn't give me a for sure answer on when it happened to or anything .....but other than that it's alright
Super secure. On grounds security. On site manager. Flexible hours of access.
Angie is awesome! She is always very helpful and really knows a lot about her facility. I would definitely recommend this site to all of my friends and family who are in need of storage in the future.
My location was manned when I got the unit. Then it went to a kiosk. They drill locks before 30 days of which you HAVE to pay for in the first place because it has to be a cylinder lock. To get your unit unlocked, you have to make a appointment. This is a headache. To top it off, getting someone on customer service was impossible unless on a kiosk. Even they can't get ahold of the individual that is in charge of the location as they don't work but 12 hrs a week. Maybe other locations are better but W. Carey Ln location is NOT recommended.
My units were robbed, and this secure facility didn't catch anything on camera.
Angie was amazing and super helpful
Rent goes up every year. Too expensive. Couldn't cancel on the website, it wouldn't work. Couldn't cancel on the automated system, it wouldn't work. I finally got to transferred to someone who I could barley understand and she was clueless
Nice gentleman at the desk. Very helpful. Storing almost my entire house as I leave my home and look for an apartment. So, stressful time in my life right now. I feel my unit is very secure, and like that they sold covers to wrap my mattress and box springs in, as well as dehumidifier. They have a new lock system from what they had in the past, where you have to bring your own lock. Very secure.