Public Storage Self-Storage Units at 206 E MacArthur Road, Wichita, KS
10'x20'Online only price$ 41/moParking 10'x20'
$ 41/mo $54Best Price Label
- Uncovered parking
5'x10'Online only price$ 43/moSmall 5'x10'
$ 43/mo $57Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 50/moSmall 5'x10'
$ 50/mo $66Best Price Label
- Outside unit
- Drive-up access
8'x10'Online only price$ 66/moMedium 8'x10'
$ 66/mo $87Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 91/moMedium 10'x10'
$ 91/mo $121Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x10'Online only price$ 100/moMedium 10'x10'
$ 100/mo $133Best Price Label
- Outside unit
- Drive-up access
10'x40'Online only price$ 172/moLarge 10'x40'
$ 172/mo $229Best Price Label
- Outside unit
- Drive-up access
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Self-Storage Near Wichita
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 403)
It was so easy to get in. Very helpful and did everything so professionally. And Ashely was outstanding. Would recommend to anybody. Thanks Ashley
Christina was awesome, got me squared away.
JR excellent customer service
The Beginning: Got a price online, checked in with front desk. Stuff stayed safe. The end: Closed my account with Emily, who was great, and all was done.
I am giving 5 stars to Regina. She has been absolutely wonderful, I have my storage unit for a long time now and every time I have interacted with Regina she has been great. Oh and the storage facility in nice too. LoL!
Regina was incredibly helpful getting us in the best unit for our needs. See also helped get the app installed and answered all my questions. Thank you!
Great service as always! Thanks Regina !
Amazing hospitality, price is perfect. Thank you Regina.
Have always appreciated Regina’s time with helping us find the correct size unit and explaining prices !
Regina has been an incredible help since we’ve heard about this Public Storage , her smile makes you feel comfortable and has been working with us for a while now . Very much appreciated
Regina was super helpful finding me the right size unit and the best rate. She was very nice and professional which is rare these days. Made my experience way better!
Regina went out her way to make things as simple & easy as possible for me given my condition limiting my mobility. Can't thank her enough and because of employees like her I definitely recommend this place of business for all your storage needs. -Bill
Regina what an asset to your business. The younger folk should take lessons. Would recommend using thus location.
I rented a storage online (locked in discounted price) ...next month they added insurance..ok no problem as it's required. But just got bill this month with 34% price increase!! 😡.. if this is not fixed I will be moving my stuff out!! Scandalous!!
Regina is amazing she is very helpful. She goes above and beyond for her customers
Started renting a unit during the 1$ promotion going on currently, they did not and still are not honoring that promotion, nor are they honoring the promotion amount of the unit and now that the first month is paid, inevitably so I don't lose my belongings, I'm now being charged 40$ more a month!! An agent has contacted me twice through email to inform me they feel no need to change the pricing of the of the unit. Updates to come.
This has nice unit's, the app makes it easy to open the gate without getting out of your vehicle to put your code in!! Regina is awesome!!!
Angie and Regina are great they even taught me how to use the app! Old dogs can learn new tricks 😄
Walked in to ask about rates and sizes, Regina helped me out even tho I wasn’t ready to commit!! Thank you Regina.
This is an excellent place to securely store your excess gear, and Angie and Regina will go the extra mile to address your needs and ensure you're a happy customer! Seven stars!
Nice lady got me a smaller unit and cut my cost per month by over 50%. I 'm a happy customer!
Regina the manger there was extremely helpful. Will definitely be continuing to use this storage facility because of that !!!
The manager is here at public storage at MacArthur 205 MacArthur are very professional and helpful and very attentive and getting things and make sure things are done correctly and properly the facilities are clean and secure and very professional thank you public storage thank you Ms Regina and Ms Angie
Angie and Regina were so helpful and friendly! They helped me make sure I was getting the right sized unit for my needs. I highly recommend this facility!
Went above and beyond to provide excellent service. We were getting a unit to store ex wife's belongings due to her passing away. The manager helped my kid for an easy as possible experience. Thank you
I really appreciate the friendly atmosphere and the great help with my questions
Regina was extremely helpful and professional!!! Will recommend to anyone needing a storage unit .
Regina was soo wonderful! Made it easy and quick! Thank you Regina for your kindness
Regina was such an big help thank you for everything !
Ragina was excellent help best employer y'all have give her a raise it is well deserved
Natalie was kind and gave us information on helping a friend get a storage unit in our name until his id came in. Today 7-9 an extremely rude and disrespectful woman named Christina started blowing up our phones said the information Natalie gave us was incorrect, continuously speaking over my husband talking very rude and hung up on him. What kind of busi ess treats their customers this way? And being told one thing by one person then something else by another, extremely unprofessional. This 1 star is because Christina doesnt know how to treat customers.
Regina at this location is a woman of her word and those are hard to find. We had a hole in the wall of our unit her first day. She got it fixed as promised. We had an issue with our unit flooding, she immediately had has set up to transfer to a different unit and worked with us to get things moved over as our schedules would allow. I can also say the previous property manager was awful but Regina is amazing. Thank you for everything Regina!
Thank you Regina for all the changes you have made already. You made a promise and you kept it. Keep up the good work! Pay this lady more!
Regina was very nice and respectful and very nice lady and I would recommend this place to everyone I know !!!
great customer service fast and friendly
oh my goodness!! Regina was so very nice and helpful! God bless her she didn’t get cranky back when i got cranky .. she was just so so nice and understanding .. and professional!!
They called to tell me or bill was paid but didn't mark it paid and everytime I call there is no answer....
The office manager Michelle is very friendly and keeps in contact with you on your unit.
Good customer service 08/23/19
Michelle is AMAZING!! Very VERY professional! She helped us with all the questions we had and with renting our storage until!!!
Michelle was the best help ever she help so us a lot wish there more Associates be like here
Michelle is the BEST! We love her and will be sure to recommend this place to everyone I know!
Used this company for years
Michelle was fantastic. The process was easy and they were willing to work with me to come up with the perfect solution for me and my situation/need.
Michelle is fantastic! Can’t wait to come back and see her again!
That is to Generous, visited twice, once on a sun. With a sign be back at 12:00, went back next day at 11:30 to find be back at 1:30, once inside first site was a junk yard, with broken glass, with trash every where was shown two units I would have to clean before move in.went a little further down the road to Carey Ln, was shown a unit that was Clean and ready to go, He explained the process, was very Knowledgeable. With Better Hours, Give Remington 5 Stars and 2 thumbs up. Impressive ! !
Prices change every six months. Never had anyone say anything rude until I asked about how long in advance do I need to give a notice to move. Lady was very rude and I will be taking my business elsewhere without even thinking twice due to that ladies mouth. Spoke with lady today 6/2 at 12:04. No one is ever there during normal business hours. Went there today and no one was there its 10:10. The same thing happened last week.
Easy-to-use and best price storage fees..
Seems like a decent place. The young man managing us very nice a talkative, also informative and helpful.
Love this place, have had my things in here almost 2 years and never had a problem. Jana is very helpful and professional!
Michelle has been a great help to me. Very professional and friendly. Angie has also gone above and beyond to help me. Both are great to work with.
The ladies that work in this particular office are amazing! Kind, understanding, and tend to go above and beyond to help. You need more people like this in the business!! Thanks Angie and Michelle 😀
The gals in the office are lovely! The spaces are nicely kept and clean. Highly recommend storing your stuff here.
Angie was very kind, knowledgeable, and helpful :)
I love this place! The unit spaces are well kept up and immaculately clean bug free, the staff is helpful and accommodating, and if you miss a payment they aren't rude or demanding that you come in and pay they are very understanding.
Michelle is great!
Michelle is super nice :)
Very helpful and pleasant to speak with.
I love using public storage for my storage needs. Great location and price is right!
Good place when you need them
Bradley was very helpful to me and so nice..Didnt matter what time of day or night i called him He was always there to help me. He was a god sent.. Thank you so much...Take Care...
Remington was pretty great. Made sure I fully understood what I was signing up for! Great service.
Because I have been to this location several times to get Into my unit and my 24 hour access was denied and all four times between the 12-8-20 to 12-9-20 i could see Brad in his apartment but could not reach anyone there plus i was there in the middle of the night to get in and I was denied when I'm suppose to have 24hr access
Someone mentioned the prices going up annually. I believe that is probably true. They raised ours but I was able to move my stuff out. They do charge fees for trash left in hall, which I'm happy about. It keeps it cleaner environment for all of us. They just need to check their cameras before they decide who to charge. By the time we had built our shed and moved out, we did have an unfortunate incident where a regular employee from a Public Storage at a different location was in error and rude. I won't mention her name, but she called after we moved out adding charges for boxes and trash left in hall way. I contacted her, letting her know that it was not us. We stored everything in plastic tubs with lids and had no cardboard to leave behind. She was rude and assumed I was not telling her the truth. I had to go down there, and by then the normal employ I was familiar with was working. She knew how clean, and organized our storage was and corrected the issue, so I gave the four star.
Brad is great . Splitting his time all over. You can count on him.
All the employees are so polite, they even went above and beyond and shoveled snow out of the way so we could access our storage unit and not damage anything.
Very helpful, and courteous
I moved out of the facility by the due date had even asked Brad before I moved out if I owed them anything so I could take care of it right then and there and was told I didn’t as long as I was out by that date. That date happened to fall on a holiday which there was moons around that day so I went in the next day was told everything was good and taken care of. I didn’t even ask for my deposit back which I should have received anyways. Today I get a letter from a collection agency saying I owed x amount of money for the storage unit that’s been closed out since September. I would not use this facility again ever. And have advised the company I work with to do likewise.
Brad got me in and out in 30 minutes, it was great!!
JANARhea was a great help to me many thanksm
Had very nice customer service!
Jana went out of her way with the kindness in her heart to understand the situation that we are all in at the moment. She has been so wonderful to work with. I wouldn't suggest checking this place out unless she was here. She really makes this a great storage company to go through.
I liked the convience. There's even a freaking light inside my storage how nice
K Jr's great
Very friendly and knowledgeable staff,JanaRhea was very helpful in making renting a storage unit as smooth as can be.
Very clean and secure!
Very happy with the service. People treat me great
Jona is amazing she always greets me with a welcoming smile. She has such a kind heart, always willing to help in whatever way she can. This is by far my favorite location in Wichita. Keep up the good work! See you next month 🙂
Sam was wonderful and very helpful. And you can't beat the first month for only a dollar!!
Getting everything set up was quick and easy, Steven was very helpful and friendly. I will definitely be returning if I need a storage unit again!
I have rented at Public several times. Sam was a great help this last time in heling me decide on the size I needed. Thx Sam Rick
Very helpful. Would work with again.
Jana was very helpful, polite and went over everything
Jana Rhea was very pleasant accomadating and professional. Made me feel welcome. Very pleased with my decision to go with public storage Wichita ks.
Reserved storage space online, was very easy and convenient. Received call from Jana Rhea within minutes of reserving the storage unit. Jana was very professional and nice.
Jana Rhea is amazing she helped us a lot beforeand after our move. She's very helpful
Is there a military discount?
Good affordable place
Jana Rhea was very helpful
Sam let us look at a few different storage units to figure out which one would work best for us. We looked at a couple different ones before we found the one that works best for us. Thank you Sam for your help.
Mrs. Rhea was awesome.
I dealt with the general manager when I came in to rent my unit, she was very informative, thorough and polite.
I have spent 4800 dollars in 4 years for a unit I had it went up for auction I didn't have the money for the rent on auction day but I get paid from work 2 days later I called them 3 days before the auction to try to get them to hold my unit for 2 days I got a let me make a call and I'll call you back never got a call back I called right when they opened on auction day I got the same thing told to me called back 5 times that morning and they would not answer their phone today I called to see if they sold my unit and was told rules are rules no matter how good of a customer you have been or how much money you have spent with us
Pretty regular storage facility. I could tell that it's regularly maintained and somewhat secure. I say that not because of their lack of trying , there's just a field near the highway behind it.
The employee was very professional and kind. Explained everything in detail. I enjoyed visiting with her, she is excellent at her job.
Wonderful customer service from Don! He was very friendly and helpful!
Don was great to us
Don treated us great customer service was exceptional clean place very knowledgeable
Steven was so friendly!
Jana at public storage on MacArthur was awesome, friendly and extremely helpful! Thank you for your help in making my move stress free!
I could highly recommend this Public Storage. The location is easy to get to and clearly visible. The grounds are clean and well organized. Michelle and Kayla were courteous, attentive, and very helpful in determining my needs.
Very rude manager make sure u read everything cuz they try to rip u off. I would not ever go here again
I went in to make a payment and was able to work with JanaRhea. And she was very professional and helpful.
Amazing very curious, helpful. And always has a smile on her face!!
Very friendly and knowledgeble at an affordiable price
Very nice people...clean environment..Jana was great
Remington is awesome helped us when we really needed it. This is a great place to go
These guys here brad and Jana Steven are amazing guys worked with me in my hard time I would really chose this location other then the other!! Keep up the love and support of ur customers and community in there hard times!! You guys are the best!!
I have always used Public Storage and their customer service is always amazing! In Kansas and in Colorado they have always been top notch... Everytime i move or need to store things they are the first on my list.
Don was very helpful and knowledgeable. Thank you for everything!
DON WAS EXTRENEXT HELPFUL TODAY!! I ASKED ABOUT CAREERES AND HE GAVE ME GOO INSIGHT. THANK YOU DON!! I WILL BE A LOYAL CUSTOMER!!
Rented this unit with a friend and the staff was super nice and helpful! Thanks for all your help and efforts, Jana Rhea and Brad!
Nice and very friendly, I’d recommend this storage ,manager name is Don, very helpful
Great customer service
Don was very helpful throughout our while process of replacing our lock. The DM was suppose to take out our lock but it was left in there, Don quickly finished the job and got us into our storage. I wish the time the DM came out to do that was quicker, since we waited almost a week until he came back into town.
Don is always a pleasure to visit with. Sweet guy.
He was greatv
Decent price, good service
Property was very clean. Don was very professional and very helpful. Highly recommend this location.
Has good avarage storage and have big and small
Don was very helpful. Highly recommend
Don was nice.
Don is awesome!
DON was very friendly and helpful and highly recommend this location.
Nice clean property.. excelent service, very informative efficent and friendly manager, name Is DON you'll see once you meet him
Jared was very helpful and knowledgeable about the rental policies. He was extremely helpful while he was showing me how to log my code and getting into the storage unit (it was an inside unit). Thanks for all of the help!!
Great place excellent staff Don was great help my wife and I so much
Don was very friendly and helpful.
David was very helpful in getting the unit I needed. when I had made a reservation for a unit and they put me down for one that this particular facility didn't have he was very helpful in foreseeing I got the one I needed. I will definitely do business with the company again if needed.
Don was very helpful! Got me into a unit perfect for me!
Great experience with Don!
Don was very help full and nice.
Don was very helpful and polite
Great hospitality. I really appreciate Don's willingness to help.
Jana was great to work with and very friendly. I would highly recommend her and her location.
Don was very polite helpful and outgoing. Love public storage!
The employee Don helped me out and was very friendly! Very knowledgeable staff.
Jana Rhea is super nice and made my experience a great 1 I just don't like the price
Friendly staff! Was a quick and easy process to get my unit. Great security!
Jana, the lady in the office was very helpful and nice. Nice clean property.
She is a bless to my life
Decided not to store stuff h
Great people and services
Ashley was very helpful
Jana Rhea was very friendly and helpful. Explained everything and made it easy to understand all the paperwork envolved. Storage units are very clean.
Ashley, did amazing work getting me in quickly.thabk you
Beth is a very friendly and kind lady was very helpfull and would recommend this location to everyone
The process was quick and easy. I bought their lock for $19 There is an administrative fee of $24 and they expect you to have insurance or purchase some with them. It all seemed fair and convenient. I was helped by Jana, she was friendly and knowledgeable and as I said she made the process quick and easy.
Very helpful and great customer service
Customer service provided by Jana Rhea was excellent. She was extremely knowledgeable and helpful. When asked if any units were left under "1st month for a $1" special she quickly referred us to the location on Carrey Lane. Jana was very friendly and had a great attitude!
Amazing customer service!
Public storage MacArthur wichita ks offers great customer service
They were very understanding and helpful during my reservation process. Good security system
Good storage. Good security
I love how easy it was to get in. So affordable and friendly!
I love how easy it was to get moved in. So friendly and affordable!
Amazing, easy to do, and very friendly.
The price rose every year, more then doubling. They were in our unit, and rearranged things such that when we moved out we found our missing Christmas tree under furniture we hadnt used in 10 years. Roofers leaked sealant inside unit, damaging my tent
Great service, great and friendly people, prices are fair.
Went to rent a unit price was reasonable but didn't understand the 24.00 administration fee and staff couldn't explain the charge to me so I went else where
I was able to fit my whole house into one of their storage rooms. They also gave me a great rate. And they continue to have the dollar down storage fee for beginners. My Grandpa gave me a lot that he had used that saved me roughly about $30 so all together it cost me about 40 bucks to store my whole house till I moved and they kept up with my attendance so they could terminate my policy so I wasn't charged for an extra month. They also have great security gates which is very helpful when you have more than one car going in the gate.
Great service! Thanks!
Amanda and Katherine were both friendly and pleasant to do business with.
Ashley was a great help! I feel secure keeping my things there while I find a new place
Good prices and gated protection
Had to call law enforcement because they were gonna let people steal my stuff and store it thank God for WPD they helped recover everything they will help thieves is that who you want storing your stuff I think not.
Put stuff there
Higher then a lot of other storages limited gate access and the manager was very rude when I 2as moving out.
The people that work aren't very friendly and I really think they charge ridiculous extra fees if your late
I was told that Public Storage had a auction once a mth the lastThursday of the mth. Was wondering if your having one this 26th?
Clean, easy access, and great location.
Don't go to this place! I was a month late and my lock was cut... Then I went to move out after I paid my fee and they made me buy another lock! I didn't and don't have any need for this lock that cost 20 dollars.
Steven from this location is amazing. Was extremly helpful to all my needs... understood my situation and helped out to make it painless and a wonderful expierence. The unit was clean and ready for move in right away. And the specials are awesome! Highly recommend this company but also high kuddos to Steven!
Katherine & Jana Rhea were great to work with and very knowledgeable !
Not the best place or cheep, workers are nice at first but after that they take your money. Seems like they can't do there job properly and acks like they don't want to be there in the first place. Gave them my email when I first payed so I could make payments online and aquired the unit only come to find out they somehow did not put the email in the computer or on my papper work. Called to get them to put it on there and told me I had to come up there to do it, which was inconvenient and had to show ID just to give them my email. My suggestion to the company or to the person that hires their employees is to do better looking.
Convenient to drive to and easy to locate and find if someone happened to be new to the area as well and needed to fnd it.
Great price and easy access
Great place to store anything right away at a reasonable rate. Thank you Katherine & Jana!
Amy was very helpful in getting me a good sale on the storage and made it quick and painless.
Very friendly. Made sure I had the right size for all the stuff I needed to put into storage.
Friendly stafff, Katherine is a great person!
Katherine is a rock star representative!!!! Very knowledgeable and great customer service
very nice to deal with and easy going great customer service, but their 1 dollar first month with fees, insurance, and a new lock is about 50 bucks.
It's great. They work with ya and help ya out when ya need it. Janeen was awesome and always loves to talk with ya and joke around. She always has a smile on her face.
Janeen is awesome !
Jansen was very friendly and helpful!!! Even gave tha granddaughter something to do so she wasn't so bored...u know toddlers
Rented a storage unit. Nice people.
We loved the measures they take for security. Katherine was extremely helpful and knowledgeable. Thanks for your help!!
Had an great experience getting my unit. Janeen was amazing!!
Janeen was amazing! Extremely nice and caring we had a wonderful conversation and made me feel a lot better about the things going on in my life at the moment! The process was easy and delightful! She was extremely informative about the operations of public storage! I would recommend anyone to use this facility for their storage needs!
Jane and Katherine are very helpfull
Was able to rent for half the original price because of the monthly specials " first month is 1 $". "Janeen" is freaking awesome.
Janeen was very helpful insisting in what I needed! Thank you!
Janeen was really sweet and helped us a lot! She was very attentive to our needs and wants in a storage unit.. Must use these guys and gals they are rocking awesome!!
Was able to get in and out quickly, same day Service. They also had a variety of units available. The associates Jansen & Heather were very professional and friendly. Thank you.
Muy buen trato en este lugar ,,janeen and katherine
Super friendly very quick and honestly efficient! Janeen was a lot of help!
Steve was very helpful and explained everything.
I have had my unit for over 4 yrs and I'm so happy with the staff Jansen and Amanda thank you
Katherine and Janeen were super helpful and nice
Jansen is very helpful as costomer rep
Awesome customer service from Amanda and Catherine!!!!!! They made my move in super fast and easy. They were very knowledgable and helped me find exactly what I needed.
Janeer is a very nice lady she help me a lot getting my storage unit and answered all My question for me
Amanda was so help and very kind she help me with all my needs
Needed some additional storage after selling our home and had used this facility previously. Janeen and Kathrine are both very friendly and helpful. I did have a concern shortly after moving in and these representatives can either fix it or get it done. Affordable and safe, I would recommend.
Janeen was very nice to work with and got us what we needed! Thanks Janeen!
I first went to the Carey Lane location and Heather did not have the right size I needed, she checked the MacArthur location and sent me to the ladies over here. They were all so nice, professional and worked as a team to get me into the best size possible! Thank you so much Heather, Katherine and Janeen!!
Lena was very friendly and helpful getting us into our unit.
Jansen and Katherine were awesome I love this location because of them
Greatest customer service..thanksJaneen.
Amanda and Katherine were really nice and helpful. Great customer service!
Katherine was very helpful and made sure I had what I needed for my move. This was customer service at it's best!
My family rents out a storage unit here and received amazing customer sevice from one of their employee, Katherine Bruso.
Janeen was awesome!!!
Every time I have came here I always deal with Katherine and she is great. Thanks for u caring and being sweet
Service was and is great
Overpriced (I pay a fair bit less for the same space and cleanliness at Metro Self Storage, and their security is much better). Not bad but definitely not the best for your money.
Rented a unit on at a discounted rate. After signing their contract I decided I would pay for 6 months all up front. At the end of my 6 months I still remained in the unit and opted for autopay. The first autopay went fine. The next payment was $15 more then the contract price. When I called to find out why they told me it was taxes and would not honor the contract price. They never sent me a notice in mail or by email of the price change. They scam you if you and don't honor contracts unless it serves them. Plus the staff they hire are lazy and not helpful at all!
Friendly staff and service. Always answered my questions with assertiveness and confidence. I knew my belongings were safe with Public Storage.
Staff is fantastic comp. rates Katherine was great
Kayla wasvery helpful in getting me set up
Went in today was greeted with a friendly smiling face. Thanks Kayla for alway being so helpful!
Cheap and effective, friendly service & decent property manager
Katherine is great!
Very helpful people and clean great storage, thank you Amanda. Thank you Frank
Amanda was very helpful and I would highly recommend her to anybody!
Great help with finding the.right size.storage unit for me thanks
Very good rates. Just an overall good experience, still a customer today.
Katherine is great. Very helpful
LaDonna was very professional and helped me with my storage rental with pleasantries! I no longer needed the storage space so I was closing out my rental agreement. In the future, if I need a storage unit again, I will definitely come back to Public Storage! Thank you!
Madonna was very nice and helpful and superscript me space even though I don't have money yet thanks lsfdonna
LaDonna was great!!!!!
Loved the employee she was amazing helped me get in and out in no time. Thanks Robyn.
Robyn was very friendly She answered every question I had and was very polite Thank you
Robyn is amazing!! I am a return customer to Public Storage, and because of people like her, I will come back again and again!
Robyn was awesome!!!
PS answered their phones during publicly posted hours (others did not), and had better pricing than other storage companies in the area. Their call center was quick and courteous, if a little talky, but very pleasant and good customer service. We were in a hurry to get things put into the unit so we could catch a flight and Robyn was awesome - taking us on a tour of the space and explaining everything as efficiently as possible while still doing what she needed to do.
Robyn and Katherine are awesome they are great helpers on getting us started.
Robyn was very professional and extremely helpful. Service was prompt and everything went smoothly.
Staff is rude. They are never there. worst experience ever!
Robyn is a very nice worker. She enjoys what she does. Great experience!
All good. Helpful and decent price
Great job Robyn!!! Thanks for your help!!!👍👍
Very fast and organized. Cheap too. Robyn will take care of you.
Robyn did really good she shows a great deal of knowledge and is very costumer friend
first time using a storage unit and the process was easy and painless thanks robyn.
Robyn was great in helping me out "Wonderful
Robyn and Heidi were so professional and know how to do their job. I wasn't even planning on renting I was just checking prices but you really couldn't beat the price and friendly smiles! Will definitely recommend Public Storage on East MacArthur to anyone who is wanting to rent storage.
Found robyn to be very polite and helpfull answered all my questions quickly.
Robyn was pleasant and professional. They have a fire extinguishers on every other stall the property was clean and in good condition very secure as well. My mother was very impressed
Robyn is very helpful and friendly .
Robyn was real nice and helpful when I got my storage
Robin was awesome
Robyn is amazing, something like the best!
The staff members, Robyn and Katherine were helpful and freindly in my lastest experience. I would recommend this facility for storage needs. Thanks for the services. MARTIN A.
Robin was helpful and very pleasant.
Very good company
I signed up over the internet on Monday morings and got a call from Erika soon after. Meet her and had the unit rented within 30 minuits. She was very helpfull and informative. This was my first time renting a storage unit and she explaned everything. I have had no problems.
Erika did a great job
Excellent Job Very professional Amanda was great !
Every time I come in I get great service with Erika! The unit is very clean and I would recommend anyone who needs to store their property to come here! Love it!
Ericka took good care of us!
Erika was great ! Very informative. This was my first time renting a storage unit and she walked me thru every step. Was a great first time experience .
Great customer service. I would rent here again.
Very professional and great prices! I recommend coming here for storage...
Heidi was fantastic and the best customer service I've ever had. Very friendly and great smile!!!
Katherine is the best here!
Amanda and Erika are very helpful and knowledgeable. AWESOME SERVICE!! :-) Thanks!!!
Erika and Amanda were awesome..
I walked in looking for a unit and i will say these ladies were at the top of their game and so professional. They took the time to explain every aspect of my rental and when i left the only question i had was can i drive this way lol. If i ever have anyone of my employees or friends in need of a unit , i have a card in my wallet to give them, because there is no one else that i would recommend.Thanks ladies
Amanda and erika were both very helpful
I used this storage for 13 years and let go of my 10x24 this past weekend. I truly hated to let go of my unit since it had kept so many special things for me for so many years, but I just couldn't afford $162 mo. any longer. When I left I thought all was well but later learned I owed yet another $83 dollars. After speaking with John (the district Mgr.) he was kind enough to wave the money for me. Thank you John :) I have no complaints with this storage facility. It has always looked clean and the people have been courteous and helpful. I must say it was nice getting my receipts in my email with a friendly and courteous reminder call when I would forgot to make my payment from time to time. The only thing I didn't like was how the last few years the hefty lease increases pushed the cost so high. In an effort to post this comment I went to the Public Storage website and learned the cost to get into an identical unit is the same as it was back in 2001. That was a shock! One would think that since my lease was going up each year (double the cost now) then so would the cost for new tenants. Ahhhh that is the hook. Long term customers don't get a lower rates cause they have been long and faithful customers. Instead they wind up paying more in order to keep the rates low for the new people coming in. What is this world coming to? Doesn't anyone respect the long term customer any more? Other than the fact the jolts in my lease eventually made me leave, I will have to say I was happy with my unit, the people and the facility. I will recommend it to others with the attached "but be prepared.... the lease will increase at any time up to $25 a year or more.
Katherine was great took extra time with the little things to make our rental exceed our expectations will always come back. Darren Bohanon
They are nice. They are helpful and i will continue to go here.
overpriced, had holes in the walls and gaps in the ceiling connecting to the walls. i understand it's not climate controlled but this place was horrible on the upkeep. they also recently raised their rental fees. my lock got damaged and the owner NEVER, in the 3 years i was there, fixed it after my repeated requests...so it was a struggle to try and get in and out of my unit without scratching myself on the rusted, damaged keyhole. staff was ok, one young lady was very unprofessional, and used slang words like "aight" when speaking to me. it felt so high school. the lot was never kept up, navigating broken glass, nails and screws was and everyday occurence on this lot
Staff was very friendly and explained all options well!
I have rented from public storage numerous times at this location as well as the East Kelloge storage facility. I have always had great dealings with them the Manager was Erika at both locations when I was there. I am still a current tenant at this location and the customer service has been awesome. I always recommend public storage to everyone I know. I am always greeted by friendliness whether it be Erika or Robyn. This is a great staff that has gone out of their way to be helpful. Keep up the good work and have a Merry Christmas!!!!!!!
I have not had a very good experience at this facility. My unit was broken into and I was not notified. I had fallen behind on my payment and when I went into the office to catch it up the property manager made no effort to inform me of the break in. She in fact waited until three days later when we were literally at the door of my storage unit to replace their lock with my new one to mention it. At this time it had been four weeks since the date of the break in she casually said "Oh by the way Im not sure if you know but we had a break in in some of the units on this row last month, Im not sure if your was one of them or not!" She then said that she had called my emergency contact and asked for me to return a phone call however since the person she left the message with was not an authorized person on my account she could not give them the information. The funny thing was my boxes had been completely turned upside down and dumped out. Not to mention I don't know how she "didn't know" if it was broken into seems how they had to put boards up on both walls of my unit to repair the damage from the persons who had broken into them. Then a few weeks after that she called the same emergency contact who was not an authorized person on my account and discussed the fact that my account was overdue, telling them personal information that I needed to be in the office by the end of the month to make my payment. There are no cameras and she stated that they had no idea how the person or persons that had broken into the units were able to do so as they had removed large items from other units such as a stove and refrigerator and must have done so by putting them over the fence. I asked the manager several times not to discuss my account information with my emergency contact and even changed the emergency contact information, she continued to call the previous emergency contact. When I asked her again not to do so she stated that I would need to fill out a new paper in the office(which I had already done) the next time I came in before she could remove the phone number from my account. She also stated that she had tried to call the number I had changed my emergency contact to and that the woman(who was my mother) had told her she had the wrong number. She was sure she had dialed it correctly as she had double checked the number after she hung up. When I asked my mother about the phone call she said that she had NOT told her she had the wrong number but simply that she would give me the message when she saw me. I have put in a call to the district manager per another employees suggestion when I called to complain about the manager continuing to call the emergency contact number I had asked her to remove from my account and am awaiting a response. I find this property manager to be very unprofessional and am very disappointed with her dishonesty and the way she tried to cover herself when she obviously knew that my unit had been broken into seems how they had to repair the walls that were broken through on both sides. I would not recommend using this particular location to anyone else. I will however say that Heidi was very helpful everytime I spoke with her and this review is not at all a reflection on her customer service. I was only disatisfied with the actual property manager Erika.
The manager on duty was Heidi and she was very helpful.
I have had a great experience at this location. The office manager is very nice and is willing to help you anytime you need it.
Great prices and the Manager is awesome. I could not believe how clean the property and storage units were. The staff was always willing to help whenever I had a question. I will definitely rent there again if in need of a storage unit.
These people are crooks! Every time I turn around there's another little $10 fee. I went in to the store to pay but I was unsure about my move out date. They glibly encouraged me to wait until I knew the date for sure, assuring me that I could pay over the phone and then on the day I called, informed me that it would cost $10 to pay over the phone! Last month they charged a late fee without ever sending a bill, making a phone call or sending an e-mail. Plus my storage unit was all of a sudden $8 more than what I had signed up for. I haven't been there 3 months! They've made about $40 more off of me by just neglecting to tell me the rules. VERY BOGUS way of doing business.