Public Storage Self-Storage Units at 1175 S Rock Road, Wichita, KS
10'x20'Online only price$ 29/moParking 10'x20'
$ 29/mo $39Best Price Label
- Uncovered parking
5'x10'Online only price$ 43/moSmall 5'x10'
$ 43/mo $58Best Price Label
- Outside unit
- Drive-up access
6'x10'Online only price$ 51/moSmall 6'x10'
$ 51/mo $68Best Price Label
- Outside unit
- Drive-up access
7'x10'Online only price$ 53/moMedium 7'x10'
$ 53/mo $70Best Price Label2 unit left!
- Outside unit
- Drive-up access
10'x10'Online only price$ 76/moMedium 10'x10'
$ 76/mo $101Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x20'Online only price$ 86/moLarge 10'x20'
$ 86/mo $115Best Price Label
- Outside unit
- Drive-up access
10'x16'Online only price$ 87/moLarge 10'x16'
$ 87/mo $116Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x24'Online only price$ 91/moLarge 10'x24'
$ 91/mo $121Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Wichita
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Wichita Storage Units Near McConnell AFB
Self storage in Wichita is conveniently located just under two miles from McConnell Air Force Base's main gate and the Family Housing Gate, both open 24 hours a day. These nearly 800 Eastridge storage units are also just over two miles from exit 50 on the Kansas Turnpike, also known as I-35.
Self storage unit sizes here in southeast Wichita start at 5x10, a popular option for storing furniture for a bachelor apartment or studio. On the other end of the spectrum, we have 10x30 storage units perfect for an entire household, whether for a remodel or a temporary move. These storage units are big enough to fit a house, literally! They accommodate a three bedroom home's worth of furniture.
We also have covered parking for car storage here, as well as climate controlled storage units for taking the edge off of extreme weather.
We are honored to welcome our neighbors in the "Air Capital of the World," including our esteemed service men and women from the nearby McConnell Air Force Base. If you're not sure how big of a place you'll need, or for how long, we can work with you to figure out the best cheap storage option to fit your needs, whether you're right around the corner or halfway around the world.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 425)
When had an issue management stepped up and took very good care of us. Very happy with the outcome. Thank you guys for taking care of us. Harry and rock road Wichita, Kansas 9/13/23
Although I didn’t rent a unit here, when I do need one, it will be soon,I will absolutely come here. The lady in the office Ashley was very knowledgeable and more than helpful. Customer service isn’t a dead practice after all. At least not at this Public Storage. Can’t thank her enough!!
Very friendly and knowledgeable staff. I would recommend to anyone.
Affordable, decent enough. I was able to get a deal customers is friendly
Robert was very professional , understanding a good lister . Helpful in fun . Thanks Robert
Robert was wonderful he made my day
Robert was extremely helpful an knowledgeable. Give this man a peanutbutter sandwich
Robert at S. Rock Rd is awesome Manager! Always very Helpful!
Good prices and great location—exactly what I needed to make my move less stressful. Robert was great and made the storage rental process a breeze. Highly recommend.
Robert really helped me out I was stressing about storage units in town he will able to give me their current offers and talk me through all other terms and conditions!
Manager was very helpful.
When I started using this storage over a decade ago it was one of the nicest on the area. Now it has continued to go down. The asphalt has horrible pothole that continue to go unrepaired. The owner doesn't seem to care. What's more aggravating is our rent has continued to increase the past few years. These units are not climate controlled either. I would recommend anyone looking for a storage unit, seek elsewhere.
Not such a Good place raised my rent extremely high in less then 3 months went from $164 to $245 trying to move as soon as possible
The price just keeps going up and up and I now pay 3times what I started paying. If your not paid by the 15th of the month they cut your lock and on top of that I was robbed and there was nothing that could be done about it. I lost a computer with irreplaceable pictures and a bunch of DVDs and a blue Ray player.
Guy was super friendly very helpful I left a few tiki torch contai out over night and he made sure I got em back and it's very clean and easy to find the unit
Deliver some things for a person
I absolutely appreciate the hard working staff at this location! Larissa is always attentive and helpful when I have a concern or issue! Keep up the great job!
Very friendly, helpful, and knowledgeable. Can't remember the guys name but he's located on East Harry in Wichita.
I have a storage unit and just rented a parking stall. Everyone is and has always been extremely helpful, knowledgeable, and friendly. Rates are affordable and I feel secure in the safety of my belongings. I would highly recommend public Storage to anyone!
Had a couple minor issues when I first got my unit, but they were all resolved. I'm now paying almost half for the same size unit I had at a Uhaul site. The mobile app has also been working fantastically.
Storage that's public it looks like. I'd let my stuff sit here while I move.
Angie E & Ashley did great!
Very difficult to work with. Go somewhere else for your storage needs such as security self storage. This place is dirty and horrible.
Larissa helped me out so much she got me in and out and also showed me my unit so I didn’t make the wrong decision!!
Good customer services
Larissa was super helpful. Had a maintenance issue and she came and helped me move units super fast. Thanks!
Rent the space at your own risk.Yesterday a trailer was stolen from their lot and they care less.The lady out there would not even assist the police with video footage.If you like taking risks with your hard earned money go ahead and dump it there.Would never recommend not even storing a fishing pole.
Awesome service! Larissa was amazing! Thank you!
Paying $170. Had to pay $21 for new lock worth $5. Latest:. After raising rent to $227, we stayed some more, but then said rent would be $284, so we left. Greed. Roads are potholed.
CRISTINA AT 1175 ROCK RD. LOCATION WAS AN ANGEL SHE HAS EXCELLENT CUS TOMER SERVICE SKILLS I REALLY DON'T KNOW WHAT I WOULD HAVE DID WITHOUT HER HELP TODAY
Christina B got me setup quick and easy and was very professional
pot holes everywhere, shingles coming off the roof.. not the best Public Storage
Christina B she was good she gelped me through everything so nice of her
Honestly what makes this location great is that they have Larissa ! She’s friendly , wants to help , will work with you , and has knowledge about her property. She helped us choose a second unit and the process was enjoyable and it went smoothly. 10/10 shout out To Larissa too for showing us the units happily in this hot as heck weather !
Larissa with Public Storage off of south Rock Rd and Harry, is the nicest manager. She is friendly and professional, and she will work to find the storage that fits your needs, best!
Larissa was great
Was easy access and affordable
Larissa at the south Rock rd location is the best! She gave us the best customer service 10/10 recommended
Very friendly service! Christina B. was sweet and so helpful. She explained things very well and showed us around before we completed the process. Everything went very smoothly!
I was mad and in a bad mood cause of having move all of a sudden. The lady ashley, i spoke to on telephone was so nice kind and patient with me. I feel like this is all under contoll now. Thanks Ashley!!!!
Christina B did a great job. I really appreciated you. Thanks
Well, I normally don't leave reviews. But, Larissa at the Public Storage location at Harry & Rock Road is an outstanding employee. I couldn't open my locker after a few years of it being closed. And, I feel like she most definitely went above and beyond to get it open. She crawled through a spider infested nightmare only to find that the ceiling had caved in. So, after about an hour of unplanned demolition...I was able to open and close the door. I have been a customer here for 7 years. They have been honest and had great service from the start. So, go rent a space today! Chris
100% happy with my service here. First time renting a storage unit and didn't know what to expect but the property manager Larissa made everything so easy. Answered all my questions and made me feel safe storing my thing at her property. I definitely recommend you anybody.
For the most part, a really great staff; the blacktop paving could use some serious attention.
I had a bit of a bad taste in my mouth previously, however Stacy and the property manager also reached out and resolved any issues I previously had
I had a payment arrangement with them & on the day I went in to pay (Saturday 3/26/2022 @ 2:30pm) there was no one there. I tried using the app twice to pay to no avail. I tried paying this morning (3/28/2022) on the app & it still didn’t work. Finally, I left work & physically went in again around 11am & they had cut my lock without calling or trying to get in touch with me at all. I even advised the “property manager” that I had been by to try and pay & had tried several times through the app. Essentially she said tough luck and I had to pay for an additional lock after trying unsuccessfully several times to hold up to my end of our payment arrangement. On top of that; a month after I signed a rental contract agreement for $100/month and moved all of my furniture and items into my unit, they “raised rates” Basically this company will lure you in with the idea of a “fair deal” on storage pricing & then raise rates once you’ve moved all your belongings into your unit. Knowing you’ll most likely not have the time or energy to deal with the hassle of moving everything to another facility. I can’t say I agree with their business practices & if I could do it over I would 100% have gone to another company. Their customer service is sub par at best.
Gate was broken again, huge holes everywhere. Had to dodge back and forth, am very glad we are done with them Better to go online to rent as is cheaper
Great customer service and very helpful!
Really helpful staff, no issues with others bothering my stuff. Overall very satisfied with the facility. Larissa was amazing and helped me figure out what was going on with my unit.
Christina was Very nice and helpful
Christina was very helpful and the prices and location are great!
Christina B. Is great !
We’ve never rented a storage unit before but our experience at public storage with Christina B was AMAZING ! she assured us our items were safe and secure with them & I found so much comfort with that! Thank you Christina B at the south rock road location!!
Christina B. Was a great help and had great service skills. Pleasant experience!
Christina B was extremely knowledgeable, personable & helpful when presenting the services, products account information of your company
Christina is very knowledgeable , friendly and courteous. Assisted me throughout the whole startup of renting a unit.
Christina is always available and helpful I love her
Christina was so friendly and knew her business. She made me feel comfortable and welcomed. Thanks Christina, this world needs more like you!!
This is one of the best safest storage in Wichita I give it five stars always
Christina is a real gem
Christina did a very great job she is very helpful. I would use the service again
Christina was amazing with helping get an issue out had resolved. (No fault of theirs) Service was quick and professional. Thanks and glad we chose this facility.
Christina is very nice & helpful
Great customer service
My 10'x24' unit was the right size, right fit, great price, great staff!
Had a great experience working with Christina! She was very knowledgeable and helpful getting me set up with my unit.
Let me start of by saying this is the first time I have ever needed and gotten a storage unit. The people here are beyond informative, friendly , and great all around. The unit Is spacious and clean and for a 10 foot by 20 foot unit the price was amazing !! The location is great too letting me feel comfortable leaving my items here. I 10/10 recommend
Christina was very knowledgeable and helpful... got me thru and taken care of
They are very nice. Very helpful
My son and his friend stored their stuff when deployed over seas. Came back to their unit and several others broken into. Units separated by drywall only. Easy to kick holes in. Management couldn't have cared less.
Diane is a great employee. She is very kind and helpful.
Christina was amazing and quick
AMAZING CUSTOMER SERVICE! Michelle was awesome with helping get my boat in the unit. She went above and beyond! I've been in the customer service industry for 20 years and to have someone like Michelle is like gold!
I needed a place to store my belongings from my basement while I am remodeling. This place was close to my house and the staff was great. Mike helped me get the right size for the right price. He was friendly and informative. He made me feel like it was the right place for my stuff to stay safe. I only need the space for less than a month, but I know where I’ll be storing when it’s time to remodel the upstairs. Thank you Mike!!
Had my storage unit for less than a week and it was broken in to. They took everything. I will NEVER use Public Storage again.
Very professional and polite.
Very nice people behind counter spacious storages safe and secure
Appreciate how helpful and professional Deborah was to work with. Even though I was not quite ready to rent she was very helpful. When I'm ready Deborah is who I will call. Thank you for being so helpful.
After being treated so poorly at another storage company I called this location and was treated so good. Deborah was more than helpful and friendly. I look forward to renting from you guys soon.
I went in to check on a storage unit since I am moving in a few months. Deborah Bordwell was very helpful and answered all of my questions. She and Mike made me feel very comfortable with all of my questions that this will be a great choice for my needs.
The young lady that worked there was very nice and polite and well knowledged about the premises
Deborah and Mike were a big help thank you
DIANE AND SAM WERE AMAZING! VERY FRIENDLY GALS!
A very clean and secure public storage. Mike was very helpful and kind with every question or concern I had. I'm happy to continue service here anytime I need a public storage unit.
Samantha provided excellent customer service and an upbeat attitude, especially during these difficult times! Thank you Samantha!
Mike and Linda did a great job helping with my storage needs!
Awsoommmahmmmm dopr and rnjoyabl ohohoww ahahahah bofy body... A thanks again
Reasonably priced, easy accessseveral sizes to choose from.
Very pleasent staff and I will be recommending to others.
Wonderful service! The staff are extremely helpful and friendly. Diane is absolutely amazing at her job. She made the entire process a breeze from start to finish. And Mike couldn't have made me feel any more comfortable about storing my belongings safely if he tried. This is my first experience using self-storage but I strongly recommend these guys to anyone in the area in need of their services. Stephen, Mike and Diane certainly know what they're doing here!
The gentleman who rented me the space was incredibly helpful. And kind with ample storage room!
Best public storage in town! I'm a fan of the location, the friendly conversation, and the genuine respect for all the customers!! Well deserved 5 star rating.
Mike was so helpful! Great guy great place!
Sammantha helped me with all my questions on my upcoming need for storage.
Smooth rental and clean units.
Mike was a great help when picking a place to store my belongings while I move. Thank you
Diane was so professional , friendly and efficient. She was able to answer all my concerns. Love Public Storage!!!
Clean, friendly, gated, security, very easy access to storage unit. And very spacious.
Done business at this facility twice. Nice facility, easy to work with and the manager hecka nice guy.
Highly recommend this place !! Such friendly, nice people!!
I stopped at this location to pay on a relatives unit. Mike and Diane where very friendly and quick to help! Thank you!
Absolutely wonderful to deal with. Mike T. was so helpful and knowledgeable about the type/ size unit we needed. Definitely recommend this place!
Ownership is reputable and provides excellent service.
Good pricing and great ownership!
Clean and secure and a great price... Not to mention the friendly staff! The young lady that I talked to- Sammantha I think -was very helpful and super sweet. I had a thousand questions and she was very patient with me and answered every single one. I will definitely reccomend this place to friends and family.
Great place for all your storage needs! Mike and his staff are extremely helpful and very personable!
A great place to rent a unit
Mike and Kayla did a wonderful job with customer service I really enjoyed them!!!
Mike and Kayla great service!
Mike and Chris were great!! Property was very clean!
Kayla and Diane were AWESOME! Addressed all of my storage needs!
Quick and easy experience!
The manager is pretty awesome and helpful. Sometimes the office makes me hungry though because it smells like good food.
We went in and man was Kyla and Don so nice. The customer service they had was great u have great people working for this company
Don was very helpful to get me setup and moved in quickly. Very friendly and explained everything.
Kayla and Mike were amazing! Huge help
Don and Mike were extremely helpful and efficient!
Kayla and Ann were wonderful to work with and very friendly.
Mike and Jared were very helpful! Very clean facility with friendly and knowledgeable staff.
Checking on storage. Mike and Don were very friendly and professional.
Don is super helpful! Price is great!!
I would like to pass on my dissatisfied opeion concerning with Mike and Public Storage. I noticed on the day before I had to purchase a new ,$90.00 tire to replace the one had a galvinazed roofing nail next to the outer side wall. Which can't be fixed this the new tire No responsesbilty taken due to neglect of 1st, No Warning signs about roof repairs in our area, two Neglected thorough cleaning up, now I'm out $90.00 , which is oveaus what happen, Mike said it could be that you picked it up and Public Storage, Mike or the Roofer is not to blame elsewhere
Great place! Don and Mike are both great guys! Friendly and helpful!
Smooth process from day one and great specials! Storage places all blur together sometimes, but what stood out here is the added security of requiring a passcode to LEAVE in addition to enter.
Ann had wonderful people skills and did everything she could to get me the best deal in town, going so far as to save me $20 for my first month by sending me a mile down the road to another location where Don and Mike were equally helpful and friendly.
Kayla and Jared were very helpful with addressing our needs. Very informative and friendly!
I moved here from several states away and Mike and Brad went above and beyond, were very friendly, and gave us the best and honest option for storing our belongings. Great high quality units, secure and safe. Highly recommended!
Very professional polite and personable, wonderful people to interact with
Good deal on move in special but regular monthly rates a little higher than some.
Nice clean and safe place to store your things
Guy was super nice showed me the facility and helped me get the best price for my unit haven't had any issues yet
Mike & Don were awesome!
Diane is absolutely a delight to work with!!
Great staff. Mike and Don are very professional and helpful.
These people are awesome and so easy to work with! Loved them!
Didn't like this overpriced rental facility at all. Found bigger unit 1 mile away, $54 less per month and a much more pleasant crew!
Great pricing! Fantastic, knowledgeable, and Friendly Staff! Super Clean and well lit. Definitely recommending to my family and friends for their storage needs!
Lissa and Ann we're amazing and fun to work with while renting our unit. Employees like these definitely make it an option to refer others looking for storage. Great job ladies!!!
Love the staf! Super friendly and clean!
Cassi was so helpful during a very stressful time! She made sure I got the best deal! Very grateful!
Stephen was very kind and helpful. Made the process easy. Thanks
They raise rent every year, I don't know how they compare to other units
Friendly and very helpful!! Diane is great!!
JanaRhea and Diane are absolutely fantastic , good customer service and very friendly. i highly recommend this location for your future storage needs
I went in to check prices and get boxes. lissa and david were wonderful and would recommend to come to that spot.
I found information about the storage unit and pricing online and received a great price. Reserved my unit online and received a call back within minutes from the actual location with a time to go in and do the paperwork. The staff was friendly, knowledgeable and helpful. I would recommend to anyone looking for storage needs.
Ann is always helpful! The best storage unit
Quick and helpful service by Mike. Pretty fair prices and easy to use access for the site.
I’ve visited a few locations trying to decide which one I want to use. I think the Rock Rd location is my fave. Store was clean. Units were clean and in good shape. Lissa and Mike were great. Lissa seems like she might be new but she was very sweet and helpful. These days good customer service can be hard to find, but she welcomed me right in to the store like I was family. Thanks guys. I’ll be back 👍
I went and visited your Rock Rd storage and was greeted by a very pleasant employee Lissa. She was very helpful and answered all my questions. Your storage units are very nice and very well kept.
Please do not use this place. My husband just got all of our things put of there and they are still trying to charge us even though our things are no longer in there.
Price was right and working with Don, I felt comfortable, he explain everything to me. He had a great personality and made the process very simple.
Don was great and a tremendous help.
Mike was very helpful and explained everything. I would highly recommend this location. It is very clean and well maintained.
Would recommend renting here. Staff is friendly.
Great experience with Mike and my storage unit.
Mike very helpful and is very willing to give opponents to find the right unit for your needs. Okay. I have to say more about Steve he help a lot also.
Huge facility! Narrow roads in b/w the buildings not easily maneuvered in a large truck. Completely monitored (on camera) as far as I can tell. Gates are controlled by a personal pin for each individual access & logs their entry time & their exit.. Also insurance is mandatory. $1 first month still costs @ $60.
Dude up front is rude as hell
Great location,good people, helpful when explaining things about singing on line because there's no paper work now it's all on line , And they did not try to over sale me things like locks and such .
Was super excited that we got a great deal 50% off the rental of our unit as long as we had it. UNTIL they decided to change the rate and raised the rate and there wasn't anything that we could do about it. Several times the coded entry gate didn't work we would have to go out the in. There were also multiple times that the gates were stuck open when we arrived and never shut.
Amanda helped us get a unit fast, they are very friendly, always helpful . I would reccomend this public storage facility.
Desk clerk is grumpy, said we wanted to close up our account two months ago and we're still being strung along. Won't get my business
Management staff was extremely helpful, everything was super clean and well maintained. Thank you!
I had to come in recently to make a payment for a friend, and Ashley was so friendly and helpful!! Would highly reccommend!!!!
Rude staff members.
Great customer service! Ashley was the girl working and I had so many questions. She was so kind and patient and answered everything. I will recomend this particular location to everyone!
Excellent service by Diane and Ashley! Super quick, very friendly. Would recommend!
Love this place everyone is so nice storage units are clean and surpassed my expectation. Would send all my friends and family here. Thank you Ashley for helping me out so much and making me part of the public storage family
Storage great price and great service friendly staff
Mike and Ashley are great!
Great place. Excellent staff. Very fast response time. Wouldn't choose any other storage facility for my needs! All my needs were taken care of
I’ve never had a storage unit before and was apprehensive so I’ve been putting it off. Yesterday I knew I couldn’t put it off any longer so I stopped by to get pricing and sizing information. I couldn’t believe the reception I got. There were 3 people working and they were all very informative and jovial. Diane gave me the pricing and special rate they were offering on the 8x10 units. She took me to the unit to inspect it, showed me how the lock works, had me sign quick paperwork then had me try my code in the gate to ensure I could get in. I am taking 1 star off because of the hours. It’s going to be difficult to move stuff in and out of storage when I only have an hour after work before they close. Thank you.
Diane and Ashley were very helpful and knowledgeable. They got me what I needed in a very quick and friendly manner.
Ashley was very helpful helping me decide what size of unit and very clear on the policies and what I needed.
ASHLEY was great! Love her positive attitude, very helpful!
We had a swell time. The employee, BRIANNA, was absolutely amazing. She always helped us guesstimate our sizes and showed us around. She even slowed her pace so we could keep up. We hope she can get a GOLF CART UPGRADE; preferably four seats with A/C, heating, and a cover. She recommended the moisture beads and was so nice and friendly while getting us registered and even complimented my roommate on her double n’s in her name. She created such a friendly atmosphere and gave us recommendations to best suit our needs. 10/5 truly honestly.
Diane did an EXCELLENT JOB!
Mike was really helpful and gave us excellent service! Best prices in Wichita!
Brianna was extremely knowledgeable and helpful with the details of renting a storage space. She was personable as she showed me a clean unit that had enough space, was well lit and secure. Loved to know that there was an employee living on the grounds and that the storage grounds were only open during their business hours.
Excellent service, fun people to work with, amanda, Trish, and Stephen were very helpful.
Amanda & Diane were great. They were extremely helpful in my attempt to transfer my storage unit. They were very friendly and the customer service was excellent.
Amanda was great, Steven was more than willing to help make the decision easy and was willing please.
Brianna helped me out and i was in and out fairly quickly. Would recommend.
Amanda and Diane were great and very helpful.
Do not use this public storage unless you like suprises. The manager Mike is an arrogant, pompous person. I felt lucky that he acknowledged i was there. He was not up front with all the "extra" charges you were forced to pay, ie 8 a month extra for insurance that you must purchase, and the fact that you have to buy their lock which is 20 and works nowhere else but the storage facility. and you cant use your own personal lock. upon leaving the facility, I asked if they would buy the lock back, he said no and laughed at me. Not a pleasant experience for 138 a month, and i will never use public storage again because of this.
1 star due to hours limitations, gated access should allow late evening, or 24 hour access. We've been with Public Storage for years. While the customer service is good, there are a few things we dislike. When they changed out the roller doors on the units, they had very little disregard for the stuff in storage AND they left long sharp screws and hardware behind. Not a very clean change out, and we did find some minor damage. Also they have had multiple rate hikes of approximately 10% in the 3 years we've been with them. The most frustrating change and cause for the one star review is the hours. In December 2017, they altered hours from approx 9am - 9pm over to 8-6 Monday through Friday and 9-5 weekdays. They have made accessing out storage unit on weekdays impossible, and weekends difficult due to such an early close. If hours changed, I'd give them 4 stars.
This is not a place to use. Listenn, the hours that you can access yout storage unit is only from 9:30am - 6:00pm and half the time the people in the office arent there leaving a sign telling they will return whenever. So if you want to have your storage held hostage half well actually 2/3rds of the day then this place is perfect for you.
Prices to high customer service was good
Remington was fantastic!! Thx so much!
Change Hours you can access storage without notice, go up on price quick after contract is signed. Very short hours. Only hours of operation your aloud to access your shed and still no notice. ???
Do I have access to my storage unit at 5 a.m.
Mike and ashley great customer service
One thing that is inconvenient is the fact that you cannot access your unit after 9pm. Other than that I have nothing to say bad about this rental storage facility. Conveniently off of south rock road.
We have rented an outdoor parking space from this facility for about 18 months where we store our large (empty) enclosed trailer. Last week when we picked up our trailer we noticed the locks had been cut off and the trailer broken into. The damage was limited to the lock brackets and while we had an expectation of security we can't really hold the facility responsible. HOWEVER, when we reported the incident to the employee on duty at the time their response was UNACCEPTABLE. ...We were told this couldn't have happened here because they do routine lock checks and nothing out of the ordinary had been noticed. The cut marks on the metal had been there long enough to rust and we had not accessed our trailer for several months (our fault). I understand that while the facility may not entirely be responsible for what happened, the lack of customer focus and empathy in our situation was NOT ACCEPTABLE. We will not continue to use this facility and would recommend others find somewhere else as well. See more
How rude can you be to your customer. RUDE
I have never used a storage unit let alone knew where to look and I was lucky enough to find them online and get the best deal compared to the rest! The staff were friendly and made me feel like I made the best decision! I highly reccomend this locaction! The storage unit was well worth the money! I could go on and on but long story short THEY ARE AWESOME!!!!!
Diane was very helpful in helping me select itemd for packing, she is very friendly and knowlegeable, Great place for oacking needs and storing
Steven and Diane were awsome thank yal for all your help..would recomend this storage place to any wichitia people
Our storage unit was super clean and the customer service that Diane and Stephen provided was outstanding. I checked out two other storage companies and this Public Storage location was the only one that treated me like they truly cared about the well being of my stuff. Granted, my furniture wasn't top of the line or worth any great value but Diane made me feel like it was important to her that it would be safe and secure in her facility.
Went into Rock Road location to price merchandise, and very happy with customer service from Ashley, and Mike. They were very helpful, and knowledgable. Strongly recommend this location!!
I definitely recommend this place. It's more out where there is a busy road that makes me feel more safe to stop by the storage to pick up or store anything anytime during the business hour. Great location.
Great place for storage. Management staff wonderful!
The customer service was excellent and the representative know what she was talking about and helped me out a lot
Very nice customer service! Open when we needed them, and very friendly!
Mike was very helpful and informed me on all my storage needs. Cassie the new hire was courteous and helpful.
Diane and Shawn were very nice and help me and gave a whole bunch of information that I needed to know and answer all of my questions, I'm very grateful for them helping me
Ashley is great!!
Diane was very helpful and knowledgeable. Staff is incredibly helpful!
Excellent and friendly service made choosing this storage facility an easy decision. Ashley was a joy to work with and exceptionally helpful. Hands-down a wonderful experience!
Very friendly, you will love Mike and diane
Set a reservation online because the price was pretty good. Just was gonna store a couch set. So I go in and they have to show you the unit before you sign anything which I'm glad they did. I found out you can't use your own lock and have to use their locks. They want TWENTY BUCKS PER KEY! I walked away right then and there. So online it said I'd pay 25 bucks total. Of I would of got the unit it would of been almost a hundred after "administrative" fees and keys and then how much the unit was. Don't waste your time if you want to use your own lock because they make you buy their keys for their locks.
Mike great at getting us started! Hope this goes well while we need the space.
UPDATE TO THIS: THEY WILL INCREASE YOUR RATE AFTER YOUR MOVE IN. Mine went up 10% in the first couple months. They just send you a casual letter...oh by the way we are increasing your price. While my check in comments are still correct...USER BEWARE...6 months in with no reason they increased my rate... Hard to rate after just moving stuff in...but check in was easy with heidi, unit was clean and door had a new seal on it. Lock is nice, price was one of the lower costs i looked at...roof looks solid...parking lot is clean...about all you can expect from a storage unit:
Diane was very helpful in finding me the right storage for my needs. They didn't have the size I needed but she found me a place on Rock Rd. Kayla made the rental experience very pleasant. I would highly recommend Public Storage and the people who work there are great!
I have a nice time seeing Kayla we always have something catch-up about events an more. Always up and professional.
Kayla was extremely helpful when I had a special request when I rented a storage unit. She showed me several and let me pick which one would work best for me. Every time I see Kayla she is always friendly, kind and very helpful. I wish every company had customer service representatives like Kayla. If you need a storage unit, I would highly recommend this place. Ask for Kayla for great service!
Kayla and Beth have been absolutely amazing. Helped me out in a very trying time. They have taken care of me wonderfully.
Kayla and Beth are always awesome and friendly service.
Kayla the manager was extremely helpful. Service was quick!
They are great
Kayla has always been very helpful!
Love this place, always there when you need them! Thanks kayla
Had a great experience both women in the office Hedi and Kayla were very polite and helpful. Would definitely recommend to friends and family
Kayla And Heidi were very helpful. Got us in and out in a fast time!
Heidi and kayla have been the best clients that i have ever had to work with. They have made my renting experience the very best and easiest ever. As long as I get them then i would NEVER CONSIDER RENTING FRON ANYONE ELSE. These two wonderful ladies are what makes me continue to rent from public storage, Wichita. I have had some rough experiences in the past while renting here at PUBLIC STORAGE and these two WONDERFUL LADIES HEIDI and KAYLA HAVE BEEN THERE TO LISTEN AND CORRECT ANY PROBLEMS. THANKS FOR THE GREAT CUSTOMER SERVICE!!!! THANK YOU HEIDI AND KAYLA
I had the best experience I have had in a long time. Today I was moving into the storage. Kayla was so polite and made me feel so comfortable. Even in the middle of my crisis she remained calm and went above and beyond to service me. thank you for showing such excellent service.
Kayla helped me with a lot and I was a handful and she did wonderful.
Kayla was amazing !!! She provided me with all the information i needed and made sure i was satisfied with my storage space and made recommendation for items i will need to protect my items. Thank you kayla 😊
Wonderful customer service!!!! Very clean storage units! Miss Kayla and Miss Heidi were very helpful! They made the process quick and easy!
Great service Kayla and Heidi
Great storage place. I was treated extremely well. Kayla was a sweetheart! Recommend!
Heidi wonderful service...made my day..thanks
Very nice people working there Beth and kayla. Very helpful.
Beth and Kayla are awesome!
Amazing customer service from Kayla. Appreciate her not letting me forget the items u need to keep my belongings protected.
Heidi and Beth were great! We needed a storage unit immediately in the middle of moving and they went above and beyond to get us the space we needed! Thank you!
Heidi was very friendly and helpful. Will continue to use public storage
I've used public storage and have always had a good experience. Kayla was very helpful.
Best storage place I've been to in a while! Beth helped me with everything I needed!
Kayla and Amy were awesome!!
Beth and Heidi were both very helpful and friendly in getting me a rental spot.
Nice storage units and Great service! Amanda and Lena were very helpful.
Janeane is awesome!
Kayla is an absolute awesome person there. She went through details on how things work with the storages and paper work. Really recommended others to come here cause they have great service.
Kayla & Beth, great customer service !! 😁
Kayla did an excellent job setting me up for a storage unit for my brother. She was very informative and helpful. Thanks
Kayla & Heidi were very professional kind, and helpful for me. This was my 1st time experience using public storage. They made me feel welcomed, and that my personnel items will be secured & safe there. They also gave me tips on what plastics to use that will keep my items clean & fresh. Yes I will recommend this public storage to friends and use it again if needed. Thank you Ms K & H 😀
Kayla was very helpful or my needs
If it wasn't for Janine and her wonderful customer courtesy I would not use Public Storage again
Heidi helped me a lot with the process. She helped me find the best deal and gave me a lot of tips.
Wonderful service, Kayla! Thank you for the helpful tips and advice.
Heidi was really helpful and very friendly to me when I set up my storage unit. Made sure I understood everything and that I had everything I needed for a quick and easy move in!
Had really great prices very clean property and Janeen was very helpful
Kayla ls great she has taken care of me for years
Awesome place man. Yeah. Janeen helped us get what we needed.
I rented a great 10X24 storage unit. Best storage facility in Wichita because of Kayla and Janeen. They made the rental process quick and easy. Thank you
Heidi was very friendly and helped me with all my needs and was very professional and very sweet as well. I would definitely rent from her again. Great experience
Kayla and Mike were awesome! Thanks guys!
Its nothing bad i can say about the place. Mr. Mike was very good to us. He broke every thing down for us. He was just wonderful couldn't get better customer service then that. Thanks Mr. Mike
I have been a customer at this location for a good long while now! I have loved working with the staff at this location since the beginning! As of late I have had the pleasure of working with Mike and Kayla and they are AMAZING!!! I would highly recommend this location to anyone looking to fill their storage needs including the varies sizes locked units to the outdoor storage for other things. Keep up the great work Public Storage!!!!
Great customer service by Kayla and crew.
Kayla helped us out immensely and expedited the process very well!
Amanda was very professional and helpful and definitely would be back
Kayla and Mike helped me find the right space and were great to work with. And boss man reading this......they deserve a nice raise!
Great place great price. Thank you kayla
Heidi was very helpful and knowledable and very upbeat and sweet. I would recommend her to anyone that may need a storage because she helped me tremendously and let me know what I needed to store my things in. Thank you for ur wonderful disposition and being so happy and friendly..... misty
Mike and Heidi were very helpful getting me everything I needed for my move. I recommend this location
Beth, mike, Kayla assisted us with great pleasure on making our move pleasant I really appreciate Al the help I definitely recommend coming here we are military and they are very military friendly.
Mike and Kayla did a great job and made the process fast and seamless. Great experience
VERY SHADY COMPANY! TARGETS VETERANS WITH BAIT AND SWITCH TACTICS! AVOID THIS COMPANY AT ALL COST!
Just signed up for a storage unit to store our sons things between apartments. Kayla was extremely helpful, knowledgeable and most of all kind and friendly!
Heidi was very helpful and nice. Definately will come back
heidi was very helpful and knowledgeable and professional. i will definately be back to public storage anytime i need a storage. she needs a promotion cause she was an amazing help. thankyou heidi
Jamie Rocks At ROCK. Never felt more at home. Custom service is TOP NOTCH!!!! Almost wish I wasnt moving out. GREAT TEAM....GREAT EXPERIENCE!!!! Thanks Jamie!
Heidi was amazing and personable and helpful. I would recommend anyone to come to this property because she is so bubbly and personable. She is definitely an employee u want to keep. Great experience
Wonderful customer services , Jamie rocks .
I went to public storage on south Rock Rd. Amanda was my help she was amazing. She even helped me save quite a bit of Money! Thank You
Helpful and friendly.
Excellent customer service experience. Jamie and Janeen, did an awesome job of answering question and makeing the rental process quick and easy!
These are the great people who operate this place. Very friendly and professional. Inexpensive, to boot! I came back when I needed storage again because of this and I'm glad I did!
Jamie was amazing! My rental experience was great! Will definitely recommend her to my friends and family!!!
Heidi was very helpful and friendly and she made my rental experience alot better than I thought it would be, she also has a fun personality and I would definitely come back and rent from her again if I ever need another space
Jamie, Manager at Rock Rd. Public Storage was very helpful, understanding, and kind. She was willing to work with me in resolving some issues due to transferring from the Kellogg facility. Jamie is to be commended for providing good customer service!!! :-) "Thank-you, Jamie! Keep up the good work!
Very good service. Amanda was very helpful!
Jamie was very helpful
Great help from jamie
LaDonna truely goes out of her way to help you out. You just dont find great customer service like that anymore. Between that and the condition in which they keep their facility, this is the only place I'll go for storage.
While at our storage I experienced a great time . Our attendant name was Amanda and her help was outstanding . Thanks for your help .
I love the service. LaDonna was very helpful with the rental process and I recomend Public Storage.
Awesome place! kayla and Jamie were great
Very satisfied, great service and got a great Memorial Day deal! Sorry if you all missed out..
Zac was very helpful & made the process extremely easy.
Super professional! Jamie rocks!
heidi was beyond ootstanding in customer service, and was outgoing and presented a great public storage image. i think u should featute heidi in your public storage ads in wichita, she is ghe i would rent hrrd again.
Heidi helped me set up my storage unit with no problems and has great customer service would recommend to others!
Awesome service!!! I'll use them anytime I move.
Jamie was great!
LaDonna was very helpful and informative. We can't say enough good things about our rental experience!
Loved it.....ladona was awesome...😘😘
Zac was helpful, wish I knew about the mandatory insurance coverage ahead of time. Not his fault, just company policy I suppose.
LaDonna was every helpful my experience was great
Awesome! Jamie was so helpful. :)
Great Experience, Location, and Price. LaDonna was wonderful!!!
Great check in experience!
Very beauty ladies please keep the Angels here the twins 🙀🙀😻😻😸
Trish was wonderful, polite very helpful and gave me all the info I needed
Heidi and Jamie were great and very helpful.
Fast easy check in. Zac did a great job and I am good to go!!!
Zac and Jamie are the greatest # winning at rock and Harry public storage
Good customer storage
Just got out from the unit and both gals, Heidi and Jamie have an awesome personality! Very friendly and are always there to help out with anything! Definitely suggest them!
Exquisite and outstanding professionalism.
They rock at Rock!!!!
ladonna and Jamie was a great help with helping me with my storage needs
Heidi and Ladonna were great made it hassle free
Jaime and ladonna were excellent .. Nice and painless
The ladies treated me like family
It was wonderful! Jaime was very informative and polite. She was able to answer every question and knew what she was doing. I loved it and will refer everyone looking for storage!
My experience at Public Storage I don't think I would rent another storage unit from anybody else!!!
So far a very pleasant experience with this Public Storage facility - pleasant employees always help make a not so fun moving job seem much easier.
Geeat customer service very helpful and very secure
Wonderful service...highly recommend it.
Great experience! Ladonna was very helpful.
The ladies in the office were very helpful and the unit very clean. Thank you!
Heidi and Jamie were very friendly and very good customer service.
Very good service
Super Duper nice customer care!Excellent people care!!Highly recommended.From the moment I called until I left the facility!!
Very friendly and fast !
Jamie and Heidi were very sweet young ladies and we're very helpful and professional
From the moment I called this place of business, I was very impressed with their enthusiasm and how personable they were. I went and toured the facility, decided to rent two spaces for my vehicles, and the employee(s) who helped me were very thorough and professional, answering every question or addressing any concern I might have. If I were to rate this place strictly on the customer service I received, I give it 5 stars.
Great and friendly service!!!!
Steve Driskill is a very attentive nice and polite every time I have dealt with him. He always answers questions and makes sure I understand. He is a great asset to this company. I've known Steve through church but even still he is a great employee....PROMOTE HIM
Steve is the man awesome customer service and an overall great experience!!!
Took very good care. Fast and efficient. Heidi and Trish gave great customer service
LaDonna and Trish were friendly, efficient and helpful. They make an ordinary visit to a storage unit downright enjoyable.
Quick and fast process. Very friendly and professional. Thanks to Trish and Austin.
Robin kicks ass great job
I like this storage place because they are nice and treat everyone like they are special
I have nothing but wonderful things to say about the staff at Public Storage! Robyn, Jamie, LaDonna and Jon made our customer service experience something to remember. They were extremely helpful, friendly and courteous with my Dad and I on our trip in last week. I will definitely spread the positive word about this business.
Jamie haz been very helpful
Very very very courteous
Great people! don't mine going that extra mile for you
Heidi & Jamie were both helpful and welcoming. My questions were answered with sincere and professional responses. I felt comfortable around them. I also appreciate paying online ... my previous storage place doesn't offer it. -Sarah
Awesome customer service, they will walk out to help you even in a snow storm! Way better than Security Self Storage!! Helped us get the best deal and easy to work with. Bredix Inc.
Great service, excellent staff, and great location.......
Real great job
Great service and great storage area.
I've been a customer at Public Storage for a few years now and have to say Katherine seems the most courteous and qualified for her job. While most of the other employees seem to take their job seriously, Katherine actually seems to enjoy it; it's not really expected that I'd be personally greeted when I come through the gate, but it's happened more than once and made an otherwise mundane experience all the more enjoyable.
From the first call I made after hours to today... I have received excellent and friendly staff. I moved my belongings from another facility... And even though they were good... Public Storage has been equally as good and their prices are much better. Thank you!
Very friendly and helpful staff. Reasonable rates. Jamie and Amanda are both very friendly when visiting. They remember who you are and acknowledge you by name when you come in. LaDonna works on Jamies days off. She also is like Jamie, Always has a smile and is very knowledgeable of any questions you ask.